--- title: Abby Connect Reviews meta\_title: 'Abby Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Abby Connect works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 12 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Abby Connect Reviews & Provider Details Claimed ###### Profile Status This profile is currently managed by Abby Connect but has limited features. Are you part of the Abby Connect team? [Upgrade your plan](https://my.g2.com/abby-connect/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! With everything we do, we have one mission: to revolutionize the small business customer experience and convert more callers into customers. With a proprietary development program, our #1 rated virtual receptionists are trained to provide professional and personable customer service so you can impress callers and grow your business. We are well-known for a full feature set tailored to your business that saves you and your staff several hours a week from mundane office tasks. Our dedicated virtual receptionists serve businesses in law, accounting, real estate, home services, and more. Abby now also offers our AI Receptionist as an additional option for businesses that need to be more efficient. Spend less time answering the same questions on the phone while your custom AI Receptionist handles them for you, letting you get back to the tasks (and calls) that matter most. Never miss another call. Start converting more callers into customers today with Abby Connect! * * * Seller [Abby Connect](https://www.g2.com/sellers/abby-connect) Discussions [Abby Connect Community](https://www.g2.com/products/abby-connect/discuss) Languages Supported English, Spanish Services Offered Virtual Receptionist, AI Receptionist, Live Chat Locations Serviced United States Overview by Sam Schwartz Show More ## Pricing Pricing provided by Abby Connect. ### Human Receptionist: Essential Plan $329.00 Per Month ### Human Receptionist: Professional Plan $599.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/abby-connect/pricing) ## Top-Rated Alternatives [ ![Smith.ai Virtual Receptionists](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smith.ai Virtual Receptionists") Smith.ai Virtual Receptionists 4.9/5(73) ](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) [ ![AnswerConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnswerConnect") AnswerConnect 4.5/5(23) ](https://www.g2.com/products/answerconnect/reviews) [ ![Ruby Receptionists](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruby Receptionists") Ruby Receptionists 3.8/5(12) ](https://www.g2.com/products/ruby-receptionists/reviews) [ View All Alternatives ](https://www.g2.com/products/abby-connect/competitors/alternatives) ## User Insights Average based on 12 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Ryan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan V.") RV Ryan V. Small-Business (50 or fewer emp.) 11/15/2025 "Superior AI Receptionist That Exceeds Expectations" 5/5 What do you like best about Abby Connect? They have superior Technology with the AI receptionist and it sounds and speaks fast without long delays Review collected by and hosted on G2.com. What do you dislike about Abby Connect? Maybe pricing for the upgraded plans could be less costly. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: Take the time to get it right. Think about your company and all the issues that you’ve had with your other human related answering products and refine them now. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? I wanted to state my appreciation for the hard work that Aaron has put into creating the workflow for our new AI answering receptionist. I wanted a robust call flow and Aaron and his team were able to accomplish this with a lot of hard work and complicated code. They were easy to get a hold of, and they are solution oriented folks. I have to recommend Abby Connect over the other 2 companies we previously worked with because of the effort of their team and the ability to schedule our Roofing appointments using a Google calendar right there on the phone call. I’m excited about the time that this is going to save me. I know it is going to be the highest ROI of all of our Software solutions. If you are a service company, you need a ai receptionist. Abby connect is definitely the best. In fact you can even ask Grok. That is how I found them to begin with! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CR Christina R. Small-Business (50 or fewer emp.) 9/11/2025 "Abby Is Like Having a Front Office Team, Priscilla Loza ROCKS!" 5/5 What do you like best about Abby Connect? Call info is shared by email/text/portal, they answer calls like they are our company employees, they answer questions about services, availability, and can collect info, and schedule appointments for multiple members of our team. Our customer service manager, Priscilla Loza, checks in regularly to see if we need anything, and responds FAST anytime I email her an update or questions. Review collected by and hosted on G2.com. What do you dislike about Abby Connect? It is a little pricy when you add additional team members that may need their calendar added for scheduling appointments. The customer service is great though so we pay it. They are using AI for transcriptions and there are a lot of errors in client names, but we know our clients well and I believe they are working to improve it. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: Consider the Calandly app they recommend! I was reluctant but now I love it and it allows them to schedule appointments, just as any front desk employee would do for their professional staff. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? I no longer get interrupted with so many calls and I can complete more tasks for my clients. If clients call and I am unavailable, I receive an email, which I can often respond back to the client immediately while on other calls and meetings. My time is much more productive and efficient. I do not have 20 calls to return at the end of a hectic day, maybe only 1 or 2 now. Billing is way higher, and clients are a lot happier because I am getting it all done now. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") PE Verified User in Entertainment Small-Business (50 or fewer emp.) 5/3/2026 "Easy Setup and Quick to Get Started" 4/5 What do you like best about Abby Connect? I thought it was easy to set up and get going. Review collected by and hosted on G2.com. What do you dislike about Abby Connect? I didn't like the pricing once you go through all the benefits of the product. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: If you need extra help with marketing through phone calls, Abby seems to be a pretty effective too. Just be ready to spend some money. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? Telemarketing is the reason we signed up for the trial with Abby Connection. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Paige N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paige N.") PN Paige N. Office Manager Legal Services Small-Business (50 or fewer emp.) 6/9/2025 "Huge value add - very responsive and helpful service team" 5/5 What do you like best about Abby Connect? They are prompt with sending us detailed call notes from a wide variety of incoming call types (current clients, adjusters, subrogation adjusters, potential clients, other attorneys, etc.) Review collected by and hosted on G2.com. What do you dislike about Abby Connect? Honestly nothing. They have been excellent to work with. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: Don't wait. Give them a call and see how they can help your team. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? Abby Connect has been incredible to assist with during-hours spillover calls at the law firm I manage, as well as assisting us with after hours and weekend calls. Their team is friendly, responsive, and very helpful. They really work with you to ensure they are answering calls, routing calls, and routing phone messages appropriately with correct and detailed information. They have been invaluable to us since we started using their services. The portal they provide is also really helpful in terms of viewing their call logs, notes, and providing feedback or follow up information. We really have loved having Karla Alvarado-Vargas as our account manager - she is proactive in checking in with us and providing support as our firm has grown and developed our standard operating procedures. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Trevan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevan F.") TF Trevan F. Small-Business (50 or fewer emp.) 9/12/2025 "Talk about phenomenal customer services through and through. Priscilla is a rockstar!" 5/5 What do you like best about Abby Connect? The ability to work directly with the Abby Connect team and their responsiveness. Review collected by and hosted on G2.com. What do you dislike about Abby Connect? Sometimes reps put callers on hold for too long. I would prefer if callers never got put on hold. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: Don't hesitate to try it. They are super easy to work with, super easy to set up, and they have some great people answering the phone for you. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? 24/7 customer service and refining scripting Review collected by and hosted on G2.com. Show More 9/19/2025 Validated ReviewerSource: OrganicAI Translated ![William I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William I.") WI William I. Small-Business (50 or fewer emp.) 3/31/2025 "What a horrific experience" 0/5 What do you like best about Abby Connect? They are really great at recording calls. Review collected by and hosted on G2.com. What do you dislike about Abby Connect? 1. They billed us for spam calls 2. They billed us for time where the phone is ringing 3. They tried to charge us $300/month to use Google Calendar instead of Calendly 4. They were scheduling appointments with customers in different timezones. 5. They were scheduling appointments with customers for roof estimates without even getting the customers' home address 6. They would put customers on hold for minutes at a time to "talk to the team" but never contact anyone from the team. Super weird 7. The initial sales representative from Abby quoted us something, but during onboarding kept trying to upsell us. 8. They charged us for overage charges when 70% of the minutes were spent on spam calls and the phone ringing. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: Avoid this company like the plague. They're terribly educated on the industries they're supposed to represent and they're very unprofessional on the phone. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? They were supposed to answer phone calls and schedule appointments so we can convert more leads for a roofing company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JH Jennifer H. Mid-Market (51-1000 emp.) 9/17/2025 "Great Service! Glad we made the switch." 5/5 What do you like best about Abby Connect? Great service, ease of use, and we've realized cost savings. Review collected by and hosted on G2.com. What do you dislike about Abby Connect? We haven't had any issues. It's been great. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? We were having a lot of calls with our after hours answering service - poor customer service, missed calls, etc. Since we've switched to Abby we've had great results and any programming changes we needed were quickly and easily done by our account rep Angelica. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") CL Verified User in Legal Services Small-Business (50 or fewer emp.) 9/18/2025 "Abby has been a great service for our firm. Easy to work with, very responsive and communicative." 5/5 What do you like best about Abby Connect? I appreciate the relationship that I have with our Client Service Manager Angelica Monterrosa. She's been fabulous and always available. Keeping me updated and informed. Review collected by and hosted on G2.com. What do you dislike about Abby Connect? We've not experienced a downside. Even if we've had small issues, they are addressed and resolved. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: I highly recommend to other businesses in need of an after hours phone services. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? We do not have any current problems. Review collected by and hosted on G2.com. Show More 9/22/2025 Validated ReviewerSource: OrganicAI Translated ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 9/12/2025 "PRISCILLA LOZA IS THE BEST" 5/5 What do you like best about Abby Connect? Staying in contact with me about any concerns Review collected by and hosted on G2.com. What do you dislike about Abby Connect? Nothing. I love everything about this company. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: Buy into their services Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? Front desk answering service. I will refer anyone to this company. It has worked wonders for my business. Priscilla does check ins to make sure I am a satisfied customer. Love love love this company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") OR Verified User in Real Estate Mid-Market (51-1000 emp.) 8/28/2025 "Abby Connect has been professional and responsive to all of our needs." 5/5 What do you like best about Abby Connect? The convenience of having all the information we need tracked in a single email. Review collected by and hosted on G2.com. What do you dislike about Abby Connect? Abby Connect used to include the property name in the email subject, making it easier to identify how to forward the notice. Review collected by and hosted on G2.com. Recommendations to others considering Abby Connect: Highly consider them. It will make you workload that much easier. Review collected by and hosted on G2.com. What problems is Abby Connect solving and how is that benefiting you? Tracking customer service calls on behalf of the site teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Abby Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Abby Connect ](https://www.g2.com/products/abby-connect/discussions/new) GU Guest User What is Abby Connect used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-abby-connect-used-for) [ View all Discussions ](https://www.g2.com/products/abby-connect/discuss) ## Pricing Options Pricing provided by Abby Connect. ### Human Receptionist: Essential Plan $329.00 Per Month ### Human Receptionist: Professional Plan $599.00 Per Month ### Human Receptionist: Growth Plan $1,380.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/abby-connect/pricing) Abby Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ea059b4f5bb6f5b014c3deb5ef87b4a5/smith-ai-virtual-receptionists.png "Product Avatar Image") Smith.ai Virtual Receptionists 4.9/5(73) [ Compare Now ](https://www.g2.com/compare/abby-connect-vs-smith-ai-virtual-receptionists) ##### Categories on G2 [Virtual Receptionist Services](https://www.g2.com/categories/virtual-receptionist-services) ##### Explore More [Most reliable application performance monitors for online platforms](https://www.g2.com/discussions/most-reliable-application-performance-monitors-for-online-platforms)[What should app teams evaluate around implementation timeline and engineering effort when selecting a mobile crash reporting SDK?](https://www.g2.com/discussions/what-should-app-teams-evaluate-around-implementation-timeline-and-engineering-effort-when-selecting-a-mobile-crash-reporting-sdk)[What co-browsing tools work across all browsers without requiring a software download or plugin on the customer side?](https://www.g2.com/discussions/what-co-browsing-tools-work-across-all-browsers-without-requiring-a-software-download-or-plugin-on-the-customer-side) [Which emergency management solutions provide a single pane of glass for all incident data and communications?](https://www.g2.com/discussions/which-emergency-management-solutions-provide-a-single-pane-of-glass-for-all-incident-data-and-communications)[Best HR software options for startups](https://www.g2.com/discussions/best-hr-software-options-for-startups)[Which revenue cycle optimization consulting firms specialize in SaaS and subscription-based companies?](https://www.g2.com/discussions/which-revenue-cycle-optimization-consulting-firms-specialize-in-saas-and-subscription-based-companies) [Show MoreShow Less](javascript:void(0);)