Verified User in Medical Devices

Small-Business (50 or fewer emp.)

9/22/2025

"Excellent service and fast notifications of messages."

5/5

What do you like best about Abby Connect?

Reliable answering service, not messages are missed. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

No downside for me. They take their job seriously. Review collected by and hosted on G2.com.

Alethe D.

Chief Financial Officer

Small-Business (50 or fewer emp.)

1/25/2022

"Absolutely Wonderful, Polished and Professional Services"

5/5

Describe the project or task Abby Connect helped with:

Abby has enabled my self and my partner to support our customers 24/7/366 without having to be "on-call" ourselves. They have not only relieved us of the anxiety of remaining alert and 'available' at all times, but we trust they will act as an extension of us, and treat our customers just the same as if we or our in-house staff were taking the call ourselves. We have had wonderful Success with Abby Connect after trying a couple of their competitors first. We couldn't be more satisfied with their attention to details, how they present themselves to our clients, their call handling and customer service abilities and their ability to handle some tricky customer situations without passing blame to our team or giving the client the impression that they are sitting in a call center and not inside our office. We have been impressed with their professionalism and trust them to operate with integrity and in alignment with our company ethics and values. We sincerely appreciate the support and service provided by Abby and would recommend them to anyone looking to augment their team or outsource answering services for their business. Review collected by and hosted on G2.com.

What do you like best about Abby Connect?

Their polish, positivity and professional service to our clients as well as us. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

No issues to report. Abby is quality service and we have yet to be disappointed. Review collected by and hosted on G2.com.

Recommendations to others considering Abby Connect:

Look no further. You get quality customer service for you and your clients for a competitive rate. Review collected by and hosted on G2.com.

What problems is Abby Connect solving and how is that benefiting you?

Abby Connect makes sure that our clients get a human to talk to and that they feel heard no matter what time or what day it is. This relieves anxiety for our team and enables us to cut headcount on FTEs as well as give our team nights and weekend off. Review collected by and hosted on G2.com.