---
title: AbacusCloud Reviews
meta_title: 'AbacusCloud Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how AbacusCloud works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# AbacusCloud Reviews
**Vendor:** Abacusgroup  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About AbacusCloud
Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.




## AbacusCloud Reviews
  ### 1. Good work product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rhonda A. | Attorney, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2021

**What do you like best about AbacusCloud?**

Once you get the hang of the programs, its user friendly

**What do you dislike about AbacusCloud?**

The tech support is slow to respond but when they do, my problems have all been solved

**Recommendations to others considering AbacusCloud:**

Make sure you take advantage of all the webinars and support opportunities

**What problems is AbacusCloud solving and how is that benefiting you?**

Cloud storage of all my documents. I don't worry about losing flash drives or my hard drive breaking down


## AbacusCloud Discussions
  - [What is AbacusCloud used for?](https://www.g2.com/discussions/abacuscloud-what-is-abacuscloud-used-for)
  - [What is AbacusCloud used for?](https://www.g2.com/discussions/what-is-abacuscloud-used-for)

- [View AbacusCloud pricing details and edition comparison](https://www.g2.com/products/abacuscloud/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-09+11%3A22%3A30+-0500&secure%5Bsession_id%5D=96e318f9-0053-450c-b08e-20364e47e858&secure%5Btoken%5D=8f23ac2284dd2a48d7d6d93d812f7f602ade424a14269b14c3d21d74ba3d78e3&format=llm_user)

## AbacusCloud Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

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