--- title: Aegis Service Desk Reviews meta\_title: 'Aegis Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Aegis Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Aegis Service Desk Reviews & Product Details Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide. * * * Seller [Abacus Systems](https://www.g2.com/sellers/abacus-systems) Discussions [Aegis Service Desk Community](https://www.g2.com/products/abacus-systems-aegis-service-desk/discuss) Show More ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/abacus-systems-aegis-service-desk/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Ayush J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush J.") AJ Ayush J. Assistant System Engineer Enterprise (\> 1000 emp.) 8/14/2024 "Aegis service desk" 4.5/5 What do you like best about Aegis Service Desk? Basically Aegis desk was developed for assisted self service 3.0 product and leverages the powerful features of office extension 3.0 the best thing is it includes cutting edge videoconferencing equipment with a webcam, 4k monitor and a directional soundbar to create a person -to - person experience using technology. Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? Sometimes webcam create issues technically but team is so helpful and they provide help as soon as possible. Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? It is helpful in many way like : 1. Streamlined Incident Management 2. Improved customer support 3.Automation of repetitive tasks 4. Data driven and decision making 5. Cost efficiency It helps in other ways as well but some of the important aspects I have mentioned above. Review collected by and hosted on G2.com. Show More 8/17/2024 Validated ReviewerSource: Organic ![Chakrala G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chakrala G.") CG Chakrala G. Systems Engineer Mid-Market (51-1000 emp.) 8/13/2024 "Best integrated Help Desk, Asset & Client Management system" 5/5 What do you like best about Aegis Service Desk? Every button and Ui is easily understandable. which makes the company and user to be training free. they need not spend much time and money on spending Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? The Lag and Crashes of are more noow a days. we dont undertand the system, it suddenly restarts or refreshes entire thing. Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? A fully integrated Help Desk, Client and Asset Management system to power your call center dashboard. it is great helper in business growth and customer relationship management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lokesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh P.") LP Lokesh P. System Engineer Enterprise (\> 1000 emp.) 5/12/2024 "The Services of Aegis" 3.5/5 What do you like best about Aegis Service Desk? I'm using Aegis service desk everyday in my company for last 3 years. IT is easy to use and provides good fetures. I have integrated Aegis service desk with my application so whenever a system generates error it will create a ticket. Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? It is easy to use but some time it becomes complex as well that how to use multiple features. Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? It resolve ticket creation and then manage that ticket. provide details like SLA and other parameters. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Senior specialist Mid-Market (51-1000 emp.) 8/18/2024 "Review for Aegis Customer Support and User Experience" 4.5/5 What do you like best about Aegis Service Desk? Responsive Support and User Friendly Interface. Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? Lack of Integration Capabilities limits the support Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? Proactive Resolutions and Automating recurring issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yashas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yashas P.") YP Yashas P. Management Trainee Mid-Market (51-1000 emp.) 7/15/2024 "Agis service desk review" 3.5/5 What do you like best about Aegis Service Desk? User friendly and product support quality is good Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? Lacks in feature updates and meeting business requirements. Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? Incident management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amol G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amol G.") AG Amol G. System Engineer Enterprise (\> 1000 emp.) 5/7/2024 "Review for Agies Desk" 4.5/5 What do you like best about Aegis Service Desk? Aegis Service desk is t's integrated help desk . Which manage client and asset managment Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? Nothing as of now everything is good but when you are some time getting confused which option should use for which task Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? All in one management and like report creation SLA, form etc Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aditya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya K.") AK Aditya K. AWS Developer Small-Business (50 or fewer emp.) 5/11/2024 "Good help desk solution" 4.5/5 What do you like best about Aegis Service Desk? is a fully integrated Help Desk, Client and Asset Management system to power your call center. Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? UI is very old style and it can be imporoved with modern UI Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? simplifies the process of providing a high level of service to your customers. user for that Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sachin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin A.") SA Sachin A. Mid-Market (51-1000 emp.) 5/27/2023 "Streamlining Support with Aegis Service Desk" 4/5 What do you like best about Aegis Service Desk? Knowledge base management, SLA management, reporting and analytics Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? No mobile app Available. Limited customisation on interface and workflows Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? Knowledge base sharing which helps in self service, efficient ticket management. Real time tracking leading to better customer satisfaction Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anup C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anup C.") AC Anup C. Research Analyst Enterprise (\> 1000 emp.) 2/6/2022 "Aegis Service Desk- an well integrated and affordable help desk for business customers" 3.5/5 What do you like best about Aegis Service Desk? Aegis Service Desk is easy to use, user interactive, and provides innovative features. It is also cost-effective and provides a good degree of customization. Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? It requires some development backlog work in the background. Especially we have to remodel some of the customer feature requests and remember to close it once released. Review collected by and hosted on G2.com. Recommendations to others considering Aegis Service Desk: Whether you are a large or small organization looking to implement a sound help desk system that is affordable, intuitive and manage internal or external problems, Aegis Service Desk is a good option. Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? With the onset of a remote work environment, We quickly moved our operations to a virtual model, wherein employees worked from their preferred locations. So interaction with employees also happened virtually, and our IT systems had to have a good help desk addressing the different challenges faced in terms of infrastructure requirements. Aegis Services Desk helped us to quickly put in place a systematic model of managing the internal stakeholder requests, understanding the priority, and also automating some of the responses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![saif k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saif k.") SK saif k. Accounts Payable Associate Mid-Market (51-1000 emp.) 2/23/2022 "Very Helpful" 4.5/5 What do you like best about Aegis Service Desk? It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. Review collected by and hosted on G2.com. What do you dislike about Aegis Service Desk? Aegis Helpdesk does not offer a free trial Review collected by and hosted on G2.com. Recommendations to others considering Aegis Service Desk: It is a beneficial tool and also easy to use that one must try. Review collected by and hosted on G2.com. What problems is Aegis Service Desk solving and how is that benefiting you? I helps me simplifies the process of providing a high level of service to our customers. It is easy to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/abacus-systems-aegis-service-desk/pricing) ##### ##### Aegis Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/abacus-systems-aegis-service-desk/features) ## Work at Abacus Systems? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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