The helpdesk has been very good. After several email exchanges our helpdesk person called me to go over settings and make corrections to resolve (fingers crossed) our payroll issues. Our aides find it to be easy to use and we work in in it daily. As far as integration with payroll we had some issues with incorrect site settings that have hopefully been resolved. We have yet to test how well billing integrates as we are in our first couple of weeks of live mplementation. Review collected by and hosted on G2.com.
The training meetings would have been better if they could've been done as longer, more intensive sessions. It would also have been really helpful if, after getting the overview and basics of how Aaniie works, we could've "driven" during the training sessions and explained how WE work so the training could've been more focused to our needs. As it is, we learned after implementation that parts of the system were actually set up incorrectly, which created payroll problems as it was not auto tracking time. Our trainer was a first-time trainer, so he obviously didn't realize this. Our success manager, Badriah, was amazing in identifying the gaps and re-training us as needed. She demonstrated real interest in understanding our particular needs and helping me to shape Aaniie to fit our needs. She has the patience of a saint. Review collected by and hosted on G2.com.
Thank you for taking the time to share such thoughtful feedback about your experience with Aaniie Care. We’re glad to hear that your aides find the system easy to use and that features like auto-tracking for travel time and mileage are helping improve accuracy and save valuable time for your team. It’s also wonderful to hear that our Support team and Customer Success team were able to provide responsive, personalized support throughout your implementation process. We’ll be sure to share your kind words with them — especially the note about Badriah’s patience and dedication!
We also sincerely appreciate your honest feedback regarding onboarding and training. Every agency operates differently, and we recognize how important it is to tailor implementation and training experiences to each team’s unique workflows and needs. Insights like yours help us continue to evolve our onboarding processes, training resources, and internal guidance to create an even smoother experience for future customers.
Thank you again for your partnership and trust as you continue your implementation journey with Aaniie Care. We’re excited to continue supporting your team and helping you get the most out of the platform!
