# A1 Tracker Reviews **Vendor:** A1 Enterprise **Category:** [Insurance Claims Management Software](https://www.g2.com/categories/insurance-claims-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 15 ## About A1 Tracker We serve and inspire businesses around the world with a fully integrated, web-based, Enterprise Risk Management platform (ERM) - A1 Tracker. We designed our software to help customers maintain stability, business continuity, expansions, and adapt as business needs change or expand. Our software platform is easy to learn, and scalable across an entire organization. Here is how we do it: - Automate business steps - Consolidate data and documents across various sources - Data analytics for KPIs and strategic decisions - Report automation and on-demand - Simplify and organize business procedures - Data segregation for privacy and security - Customize solutions for unique business needs We engage customers when implementing our platform to solve problems businesses face with disjointed documents and data by creating a single database repository from which all departments can operate and stay in sync. We scale implementations & modules based on the size and business objectives of our client - so our solution "best fit". Our product is knowledge intensive, and expands into many different markets. It also bridges information together to create a more holistic organization. We call this concept “Software Singularity” - Risk Management - Incident Management - Insurance Management - Contract Management - Claims Management - Safety & OSHA Management - Litigation Management - Asset Management - Captive Insurance Management - Captive Claims Management - Work Comp Management - Bond Management - Procurement & Vendor Management - COI Certificates of Insurance - GL Transactions & Finances - Analytics & Workflow Industries: Captive Insurance, Self-Insurance, OCIP, CCIP, Construction, Manufacturing, Insurance, Hospitals, Government, Transportation, Legal, Transportation, Non-Profits, Retail, Hospitality, Aviation, Aerospace, Healthcare, Legal, Human Resources, IT, Facilities Management, Education, Entertainment, Professional Services. Contact us for a free demo or pricing information. ## A1 Tracker Pros & Cons **What users like:** - Users value A1 Tracker for its **streamlined claims management** , enhancing workflow efficiency and reducing stress significantly. (2 reviews) - Users appreciate the **responsive customer support** from A1 Tracker, ensuring timely assistance and effective training when needed. (1 reviews) - Users admire the **intuitive navigation** of A1 Tracker, enhancing user-friendliness and improving overall efficiency in managing claims. (1 reviews) - Users value the **ease of use** of A1 Tracker, citing its straightforward claims processing and efficient management. (1 reviews) - Users value the **efficient claim processing** of A1 Tracker, simplifying management and reducing stress in their workflow. (1 reviews) - Users find A1 Tracker essential for **organization** , thanks to its intuitive navigation and efficient data management capabilities. (1 reviews) - Process Improvement (1 reviews) - Reporting (1 reviews) - Tracking (1 reviews) - Training Ease (1 reviews) **What users dislike:** - Users find the **settings complexity** of A1 Tracker confusing due to unintuitive tab names and layout. (1 reviews) - Users find **difficult navigation** in A1 Tracker frustrating due to non-intuitive tab names and confusing right-hand bar. (1 reviews) ## A1 Tracker Reviews ### 1. Efficient for Claims, Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa P. **Reviewed Date:** November 05, 2025 **What do you like best about A1 Tracker?** I appreciate A1 Tracker for its straightforward approach to processing claims. The ease with which I can manage and file dental and vision claims has been invaluable over the past three years. It simplifies the process significantly, allowing me to handle claims and reimbursements effectively and without unnecessary complications. This streamlined functionality makes a real difference in my workflow, ensuring tasks are completed efficiently, and with minimal stress. **What do you dislike about A1 Tracker?** I think that updating settings in A1 Tracker could be better, as it can be quite confusing using the right-hand bar. Additionally, the names of the tabs are not always intuitive, which adds to the confusion. **What problems is A1 Tracker solving and how is that benefiting you?** I use A1 Tracker to manage dental and vision claims. It simplifies the claims process with straightforward reimbursement handling, enhancing efficiency. ### 2. Easy to use with endless possibilties **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about A1 Tracker?** As someone who uses A1 Tracker daily to manage claims, I can confidently say it is an indispensable tool for our organization. The most helpful feature is its intuitive navigation—it's incredibly user-friendly and makes managing a high volume of information much more efficient. A1 Tracker has been instrumental in keeping us organized. Its ability to maintain detailed logs ensures no detail gets overlooked, and the data collection capabilities allow us to identify trends that inform better decision-making. This not only helps us minimize costs but also reduces risks and accidents, which are key to improving overall operations. The platform's functionality has genuinely streamlined our processes, making it an essential part of our workflow. I highly recommend A1 Tracker to any organization looking to improve their claim management and operational efficiency. **What do you dislike about A1 Tracker?** In my experience, there is no downside or aspects I dislike. Everyone at A1 is eager to help your organizational needs and will spend time to learn the ways they can best assit you. **What problems is A1 Tracker solving and how is that benefiting you?** A1 Tracker solves several critical challenges, particularly in claim management and organizational efficiency. It helps streamline the process of tracking incidents and ensures that all necessary details are logged accurately. This eliminates the risk of missing important information and makes it easy to keep records organized. By providing detailed logs and data insights, A1 Tracker enables my organization to identify trends, which helps in proactively minimizing risks, costs, and accidents. This not only improves overall operational efficiency but also aids in making informed decisions that support long-term business goals. For me personally, A1 Tracker's user-friendly interface and functionality make managing claims much less time-consuming and stressful. ### 3. Great Program for Risk Management Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Donald S. | Risk Manager & Senior Investigator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about A1 Tracker?** I am a Risk Manager & Senior Investigator for my company. My company employs over five thousand employees throughout the United States. We have been utilizing A1’s software for a little over three years and I can honestly say this software is amazing. As a Risk Manager / Senior Investigator, I need a dependable report software to document my investigations and workers compensation claims. The A1 program is easy to use, and it also compiles important data that can be imported to stats. Chris Day (A1 CEO) and his team are always available to assist with training and modifying the fields. A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program. **What do you dislike about A1 Tracker?** No dislikes at the moment. The A1 Program has been very benifitial to my organization. **What problems is A1 Tracker solving and how is that benefiting you?** It allows me to input all investigations and claims and properly save important documents into the system. ### 4. Sr. Claims Rep- Claims System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about A1 Tracker?** Simplistic and easy to learn. Ability to create fields, reports and other services specific to our needs. **What do you dislike about A1 Tracker?** Data can be lost when more than one person is in a file entered. **What problems is A1 Tracker solving and how is that benefiting you?** Developing a better claims system making the process easier. ### 5. Time Saver and Effective Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Vishesh K. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2021 **What do you like best about A1 Tracker?** The dashboards help in quickly accessing information, saving time. The Customer support is also good. The appointments and schedule are easily accessible from the calendar. **What do you dislike about A1 Tracker?** It has helped us solve all our problems. The different views which we can create ourselves can be more user-friendly. Rest all features are fine and meet our expectations. **What problems is A1 Tracker solving and how is that benefiting you?** We were using excel with different formulas embedded, which was making our process tedious and time taking. A1 Tracker has reduced our dependency on excel, thus eliminating the manual process. ### 6. Easy to use, flexible software, great service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about A1 Tracker?** Customizability and specifying it to our use case. Customized what I needed while the A1 team was smart and proactive to transfer from my old process and adapt to new platform. They were able to turn on other features that help make other areas of the business more efficient. They have converted a lot of manual touchpoints into automated ones so there is a lot less human error. **What do you dislike about A1 Tracker?** its one of the most useful softwares out there but maybe they need to start approaching things from a UX/UI standpoint. Make it look as pretty as it is to use and you will dynamite on your hands. **What problems is A1 Tracker solving and how is that benefiting you?** we move from old school paper/pen/iron maiden. Also helped organized everything into one place. made everything easily searchable. ### 7. best software and outstanding customer service, as well as quick and efficient service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about A1 Tracker?** When I had a question or needed assistance with something, i loved how patient and friendly they were. If you're seeking for a quality software company, i highly recommend A1 tracker **What do you dislike about A1 Tracker?** I'm quite pleased with the product. There is nothing negative to say **What problems is A1 Tracker solving and how is that benefiting you?** Keeps you informed about contract renewals and expirations, helping the organisation to achieve a better flow in the process and saving time. Invoice are also generated automatically in our accounting system ### 8. Unparalleled flexibility, Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher S. | Regional Program Director/ 72SOLD, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about A1 Tracker?** A1 Enterprise put together a software to serve our long term company objectives so upper management can handle day to day operations while keeping it simple enough for employees, contractors, and vendors to use out in the field. Web-based reporting and data access is critical to our business, even more now than in prior years. This product is well suited for us, and was customized to meet our needs that other systems we looked at couldn't do. **What do you dislike about A1 Tracker?** Implementations can be complex, our data import took time. **What problems is A1 Tracker solving and how is that benefiting you?** Ability to work remotely, share information with team members, & manage data. ### 9. Great service, incredible time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about A1 Tracker?** The absolute best feature of the A1 Tracker is the customizability. During implementation, I was able to customize the fields I needed and the A1 team was very patient and helpful in making suggestions to better adapt my old process to the new software. I was able to provide a template for monthly statements that they added into the software for me to email directly from the Tracker to reduce processing time as well. I also love the ability to upload my monthly data in one file, replacing days worth of manual entry and reducing human error. Overall the service was, and continues to be, amazing and everything the A1 Tracker offers is an absolute time saver! **What do you dislike about A1 Tracker?** The only downside I have found so far is actually not the fault of A1, but in order to send the statements via email, our participants cannot use their work emails. Due to security settings in our email server, it blocks the emails as potential spam, so we can only use personal email addresses. We chose not to change our server's security settings as suggested by A1, so we are just limited to personal emails to receive statements and other communication directly from the Tracker. It's not a huge imposition, and we're happy we found a way to work around the issue. **Recommendations to others considering A1 Tracker:** To streamline the implementation process, it would be helpful to have samples of your current software/process and any requirements you expect from the A1 Tracker readily available. This will help reduce back and forth communication and allow the implementation team to work their magic more efficiently. However, do not be afraid to bring additional requirements to the team as they arise, as they are wonderful at adapting to your needs! **What problems is A1 Tracker solving and how is that benefiting you?** The benefits of the Tracker are enormous! Our old process used almost 20 Excel workbooks, incredibly in depth formulas, and manual data entry. It took almost a whole work week to get everything entered, balanced, and find and fix all issues with formulas and human error with entering the data. The ability to upload all my data in one template, and one file, saves days worth of work. It is truly incredible! The old process would take up to 5 days to complete, and it takes half a day with the A1 Tracker. Every month I fall in love with the Tracker again, as I continue to marvel at how much time it saves me. ### 10. Useful for Claims **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about A1 Tracker?** The Claims module, dashboard, and notifications module were most helpful for our company. Customer support was rapid in their repsponse as well for any issues and questions. **What do you dislike about A1 Tracker?** One thing that I would maybe improve would be to modernize the design of the product. However, A1 Tracker and their team are always working hard to update their software by adding new and helpful gadgets. **What problems is A1 Tracker solving and how is that benefiting you?** A1 Tracker allows our company to easily track our high volume of claims in one place and to help better organize and expedite our claims process all together. ### 11. Customization at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa P. | Contract Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2020 **What do you like best about A1 Tracker?** The A1 Tracker can handle an array of information from different areas of your company and put it in one place linking it all together for on cohesive snap shot of the status of your client or vendor profiles. We use A1 not only for Contract Management but for Insurance tracking and our RFP/RFQ solicitations. Being able to combine all of these needs into one application has made our operations run smoothly and with less administrate mistakes. The dashboards and batch update features make information easy to find and you can access the data needed from anywhere. **What do you dislike about A1 Tracker?** I have been using A1 Tracker for over 2 years and have not found a feature that I don't like. **Recommendations to others considering A1 Tracker:** If you are looking to customize software to fit your organization that can handle non-uniform data in large quantities and can put all your departments together, showing data on your clients and/or vendors in one easy to read and user friendly application, with a team of dedicated staff that will walk you and your team through every aspect of implementation and training. A1 Tracker is a product that you will defiantly want to pursue. This product is at the forefront of what they do. **What problems is A1 Tracker solving and how is that benefiting you?** My company has struggled with very time consuming processes. A1 has streamlined processes that would take 3-4 hours into 15-30 minutes. With that amount of time saved we can spend less time on data processing and more time with our clients and vendors. We have also been able to take all of our data and put it into one place and integrate it with other department software. ### 12. Fantastic Software and Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua F. | Training Element Chief, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about A1 Tracker?** Ease of use and quick responses from customer service. **What do you dislike about A1 Tracker?** Building “custom views” was a tedious process that took some time to learn. **Recommendations to others considering A1 Tracker:** Start with a meeting to view all the options A1 has to offer. If you do not see a function you are looking for, ask; chances are they have the function or are willing to create it. **What problems is A1 Tracker solving and how is that benefiting you?** A1 afforded us the ability to separate out the different expenses incurred and allocate those expenses to the correct categories. A1 also afforded us the ability to combine many features of existing programs into one program. ### 13. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | Manager - Applications Support (retired), Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about A1 Tracker?** A1 Tracker addresses the specific requirements of our organization. Excellent ongoing support when needed. **What do you dislike about A1 Tracker?** Would like to see modules such as accounts payable and payroll. **Recommendations to others considering A1 Tracker:** We engaged A1 Enterprise to develop software solutions for a number of groups within the organization. They have proven to be active listeners when working with our subject matter experts and the products developed have enabled these groups to make great strides in more effectively managing their workflow. As the company continues to grow and our needs change we have found the software to be highly flexible and customizable. The ongoing support they provide is excellent and all the costs are reasonable. They also provided us with ongoing and customized training for our departments and business units. I give A1 Enterprise my highest rating and would recommend all their solutions. **What problems is A1 Tracker solving and how is that benefiting you?** Insurance tracking, claims management, workers compensation, safety incident reporting, bond management. Effective management of these areas. ### 14. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about A1 Tracker?** The system is easy to use with the claim portal. A simple 1 page claim form with everything on it that we need to add, edit, update a claim, add costs, and documents. We also like the claim calendar showing appointments and schedules for claim activities. **What do you dislike about A1 Tracker?** What is there not to like? We have set it up exactly the way we want it and received all the training and product support we needed. **Recommendations to others considering A1 Tracker:** Take advantage of the training offered whenever you can. It pays off and saves you time in the long run. **What problems is A1 Tracker solving and how is that benefiting you?** We sped up the claim entry process and can now work from any location. The claim portal is fast, and easy to use with minimal steps. Our invoices also automatically generate in our accounting system because A1 did an integration for us. This saves us a lot of time. ### 15. Very flexible and robust software. **Rating:** 5.0/5.0 stars **Reviewed by:** George I. | Project Delivery Manager, Civil Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about A1 Tracker?** I like that everything is in one place. When I need to update my manager with the open claims, it is very easy to generate a report. **What do you dislike about A1 Tracker?** The system has very helpful guide and hence no dislikes realized. **Recommendations to others considering A1 Tracker:** The best system which is very easy to use, and with great customer service and I highly recommend it. **What problems is A1 Tracker solving and how is that benefiting you?** Report generator is very helpful for our repair records it also keeps you up to date with the renewals and expiration of contracts, allowing the company to obtain a better flow in the process. ## A1 Tracker Discussions - [What is A1 Tracker used for?](https://www.g2.com/discussions/what-is-a1-tracker-used-for) - [View A1 Tracker pricing details and edition comparison](https://www.g2.com/products/a1-tracker/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+21%3A13%3A28+-0500&secure%5Bsession_id%5D=317f2560-5b89-4442-abb7-94318d11bd1a&secure%5Btoken%5D=f29e4c9ba9ad9edaa053a725dcba335da76e3034db21b24c8cf3a32688660872&format=llm_user) ## A1 Tracker Features **Claims Submission - Insurance Claims Management** - Document Uploads - Online Claims Forms **Claims Processing - Insurance Claims Management** - Automated Workflow Management - Task Assignment - Case Collaboration **Claims Tracking - Insurance Claims Management** - Claim History - Real-Time Claim Tracking **Claims Settlement- Insurance Claims Management** - Automated Claim Settlement - Payment Processing Integration - Claims Settlement Calculator **Risk Management - Insurance Claims Management** - Fraud detection - Risk Scoring **Analytics and reporting - Insurance Claims Management** - Claim Data Insights - Analytics Dashboards ## Top A1 Tracker Alternatives - [FileHandler Enterprise](https://www.g2.com/products/filehandler-enterprise/reviews) - 4.4/5.0 (36 reviews) - [Guidewire ClaimCenter](https://www.g2.com/products/guidewire-claimcenter/reviews) - 4.5/5.0 (41 reviews) - [Claimable](https://www.g2.com/products/claimable/reviews) - 4.6/5.0 (18 reviews)