Vagaro Reviews & Product Details

I like all of the options this software has now. I started with Vagaro when it was just getting started, and it has come a long way. It's easy to use and straightforward and having its own merchant has been a godsend. Review collected by and hosted on G2.com.

I do wish some features were already included in the software pricing, like Forms. The industry Vagaro caters to needs forms, so having to pay separately for everything is starting to feel a bit daunting. The website feature is giving early Wix days with very basic customization. Having a way to sell retail, but not having a way to integrate my shipping software is a headache. Keeping with the products, not being able to have pages for online sales makes it look cluttered. Review collected by and hosted on G2.com.

I wish they had some redeeming qualities Review collected by and hosted on G2.com.

Vagaro Has Been One of the Most Frustrating Business Decisions I've Made As a massage therapy business owner with multiple service providers, I switched to Vagaro expecting professional scheduling software that would make running my business easier. Instead, I've experienced one frustration after another with a platform that is unnecessarily complicated, unreliable, and lacking in basic functionality. The problems have been ridiculous: - Unreliable booking notifications: Online appointments have been booked without the email notifications I depend on, despite other booking notifications coming through normally. That's a serious problem when you're managing multiple therapists and their schedules. - Confusing, unnecessarily complicated settings: Simple tasks like managing services, gift cards, appointment details, discounts, and booking configurations require far more effort than they should. Finding basic information often feels like a scavenger hunt. - Poor gift card management: Managing existing gift cards, including converting service-based cards to dollar amounts, is unnecessarily cumbersome. For an established business with years of outstanding gift certificates, this is not a minor issue. - Expensive email marketing: Vagaro charges additional fees for email campaigns, with overage charges that add up quickly for businesses with established client lists. Their marketing tools also have frustrating limitations when it comes to targeting specific clients. - Discounts and promotions are needlessly complicated: Something as simple as offering a complimentary service upgrade or setting up the right promotional discount becomes an exercise in figuring out which features the platform actually supports. - An underwhelming online booking experience: Even basic integrations and booking buttons haven't worked as intuitively as they should. I've had booking links display appointment requests rather than the straightforward booking experience I want for clients. - Constant troubleshooting: I have spent an absurd amount of time trying to figure out problems that should never exist in software specifically designed to manage appointments. What makes this especially frustrating is that I didn't switch to Vagaro because I wanted a new hobby troubleshooting software. I switched because I wanted an efficient system to manage my business, employees, appointments, marketing, and clients. Instead, I'm spending my valuable time working around its limitations, researching alternatives, and trying to accomplish basic administrative tasks that should take seconds. Vagaro seems to offer an enormous number of features, but having a long feature list means very little when the actual user experience is this frustrating. My advice to other established service-based businesses: Think very carefully before switching to Vagaro. Particularly if you manage multiple providers, rely on email marketing, or have an extensive gift card history. Switching booking platforms is a massive undertaking, and getting locked into a system that creates more problems than it solves is incredibly frustrating. I regret making the switch. I expected software that would help me run my business. Instead, I feel like I'm running my business around the software. Review collected by and hosted on G2.com.

I like how easy it is for my clients to book, and they don’t have to sign up for a Vagaro account. I really like the AI bot Vera. She helps fill my books when I need it, and she’s gotten me quite a few clients. Vagaro’s per-card swipe charge makes more sense for me and my clients than Gloss Genius’s. I also like that Vagaro is a little more complicated than Booksy and Gloss Genius, which feel too simplified to me. Vagaro is growing on me. Review collected by and hosted on G2.com.

Vagaro kind of creates a whole lot of problems for me. The payout process needs to be reinvented: I have to get 35 swipes before I can get an instant payout, and sometimes Vagaro holds my money for weeks. I’d like to be able to get deposits every day. If I move salons, I have to create a whole new merchant account and start over, so I lose my business capital. The setup wasn’t really easy, and not all of my clients’ information transferred over from Gloss Genius. It also took me a couple of months to get used to the features, and I still find some of it confusing. Review collected by and hosted on G2.com.

I love that Vagaro is very intuitive and user-friendly. Once I adjusted to the newness of it, I found it to be very well streamlined. I also appreciate being able to use Vagaro to promote last-minute discount offerings with good success. The platform offers exposure to clientele who don't already know that I exist, which is great given the competition for massage therapy clients in the Wilmington, North Carolina area. Additionally, the initial setup was easy and seamless, with all my data transferred over, which I really liked. Review collected by and hosted on G2.com.

No complaints Review collected by and hosted on G2.com.

Overall, Vagaro is a useful and comprehensive platform, especially for scheduling and marketing, but I think there is room to make it more accessible for small businesses with limited budgets and for users who are not particularly tech-savvy. Review collected by and hosted on G2.com.

For my business specifically, the Daily Deals have not generated new clients. In my experience, the deals tend to reach people who are already my clients, who then share them with others, rather than bringing in new customers directly. Review collected by and hosted on G2.com.

We use Vagaro in our chiropractic office, and really appreciate the easy patient scheduling, whether in the office or off-site. The ability to schedule patients using a phone is very convenient. We love the patient reminders that are sent out three times: the day the patient makes the appointment, 24 hours before the appointment, and an hour before the actual appointment. The ease of scheduling patients, the price, and the website layout are excellent. Plus, we can send initial visit forms to patients via email or text, which is great as they don't have to print the forms but can conveniently complete them out on their phone and submit them, which simplifies their process. Review collected by and hosted on G2.com.

We have a challenge with adding some new patients: if a parent schedules a minor, we have to add the parent's contact number to Vagaro. However, when the parent wants to make an appointment for themselves, they have to use the same contact number and unfortunately, Vagaro overrides the original information of the minor. Hence, we end up losing that child's information. Is there a way that we can separate information if both patients have the same contact number? Review collected by and hosted on G2.com.

It makes daily operations much smoother by combining:

Online booking 24/7, so clients can schedule anytime without calling

Automated reminders, which help reduce no-shows

Integrated payments & POS, making checkout quick and professional

Client management (CRM), where you can track history, notes, and preferences

Marketing tools, like email/text campaigns and promotions

Overall, it saves time, keeps the schedule organized, and enhances the client experience—which is key for growing and maintaining a successful aesthetic practice like yours. Review collected by and hosted on G2.com.

Extra fees add up – Many features (text marketing, forms, add-ons) require additional paid upgrades, which can become expensive over time.

User interface can feel cluttered – There are so many features that sometimes it’s not very intuitive, especially for new staff.

Limited customization – Booking pages and forms don’t always allow full branding or flexibility for a medspa’s specific needs.

Customer support can be inconsistent – Response times and quality of help may vary.

Reporting limitations – Some reports are not as detailed or customizable as you might want for tracking performance or revenue.

Overall, it’s a powerful platform, but it can feel a bit rigid and costly when you want to fully tailor it to your business. Review collected by and hosted on G2.com.

I love the customization, the accuracy and the ease of use. 6 years later- it's getting better. The user experience is very easy and I think it's as good if not better than Mind Body Review collected by and hosted on G2.com.

The time zone function has never worked well for clients in different time zones Review collected by and hosted on G2.com.

I can access it on my phone or laptop at any time, day or night. Review collected by and hosted on G2.com.

They verify too many times to make sure it’s really you who’s supposed to be using it, but I do understand why that needs to happen. So it isn't a bad thing Review collected by and hosted on G2.com.

I like that it’s live person to help when I call. One time, I had a credit card processing question where a client didn’t show for her appt and I want to charge her card on file. The first rep wasn’t able to articulate and assist. The manager stepped in and was able to articulate the limitation of the system and advised a solution to my issue and offer additional tips Review collected by and hosted on G2.com.

I don’t like that customers have to tap and pay each time after their service. When it was Schedulicity, the system allowed a bypass of the card tap Review collected by and hosted on G2.com.