# Tiledesk Reviews **Vendor:** Tiledesk S.r.l. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 23 ## About Tiledesk To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Tiledesk is an open source project, made with passion in Italy. ## Tiledesk Pros & Cons **What users like:** - Users value the **excellent customer support** of Tiledesk, which is always available and enhances their experience. (7 reviews) - Users value the **AI efficiency** of Tiledesk, enhancing customer support with quick, accurate, and engaging chatbot responses. (6 reviews) - Users value the **ease of use** of Tiledesk, appreciating its intuitive dashboard and seamless AI agent creation. (6 reviews) - Users appreciate the **automation capabilities** of Tiledesk, which streamline customer support and enhance efficiency significantly. (6 reviews) - Users appreciate the **ease of use** of Tiledesk, finding it intuitive and accessible for creating AI chatbots effortlessly. (6 reviews) - Users love the **seamless integrations** Tiledesk offers, enabling customized automation and real-time data access with ease. (6 reviews) - AI Technology (5 reviews) - Users rave about the **powerful chatbot builder** of Tiledesk, enhancing customer support with automation and efficiency. (5 reviews) - Customer Satisfaction (5 reviews) - Features (5 reviews) **What users dislike:** - Users face **usability issues** with Tiledesk, particularly in maintaining the open-source version and adding URLs individually. (2 reviews) - Users feel the need for more **integration with apps** like Line and enhanced ticketing systems for better functionality. (1 reviews) - Users feel the **lack of integrations** limits functionality, highlighting a need for more apps like Line and advanced ticketing. (1 reviews) - Users feel Tiledesk has **limited features** , suggesting more app integrations and an enhanced ticketing system are needed. (1 reviews) - Users find the **missing bulk URL upload feature** frustrating, as it hinders their bot training process. (1 reviews) ## Tiledesk Reviews ### 1. Intuitive Chatbot with Multilingual Capability **Rating:** 5.0/5.0 stars **Reviewed by:** Ben Warke W. **Reviewed Date:** January 21, 2026 **What do you like best about Tiledesk?** I like Tiledesk's easy-to-use bot flow system. It's like a drag and drop rather than code, which is useful for someone visual like me. It makes it super easy for us to update things and change them whenever we need to. The system also supports multilingual capabilities, which has increased our reach. The initial setup of Tiledesk was easy too. **What do you dislike about Tiledesk?** It could do with integration with more apps. I believe it has WhatsApp support but we could do with Line and other social media and VOIP apps as well as a more advanced ticketing system too. **What problems is Tiledesk solving and how is that benefiting you?** Tiledesk's bot flow system simplifies using AI for first-level responses, reducing customer contact efficiently. Its multi-lingual support expanded our reach. ### 2. Easy to implement and reliable AI chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Azra H. | Building Something New, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Tiledesk?** It is very easy to create chatbot flows, using an internal knowledge base (easily uploaded and updated), and connections with any other SaaS tool you may be using (CRM, mailing, etc.). It is amazing that it can be connected to databases as well, and query the data client is asking for in real time, respecting all security rules you put in place. Tiledesk team is super responsive, both for small inquiries and bug fixes, as well as feature requests - quite often we talked about small needs, and in the next release found the features ready to be used! **What do you dislike about Tiledesk?** Nothing really, all issues reported to the Tiledesk team were swiftly resolved **What problems is Tiledesk solving and how is that benefiting you?** Resolving repetitive customer inquiries that are quite costly in terms of Customer Support teams' time, in a very "human" way for the customer, that doesn't feel stuck in the usual chatbot decision tree. ### 3. Tiledesk is amazing AI agent **Rating:** 5.0/5.0 stars **Reviewed by:** Yahya N. | COO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Tiledesk?** As someone who has had the opportunity to use both the open-source and SaaS versions of Tiledesk, I loved the fact the both provides excellent features and can really take your operations or customer service to next level, in my case I was able to shrink the team by 50% because of the solution the provided. Plus, The founders are amazing and they are super smart which puts Tiledesk in a promising future. **What do you dislike about Tiledesk?** Nothing major, there open-source is.a bit hustle to maintain and has a gap compared to the SaaS, which is understood as the focus is on the SaaS version **What problems is Tiledesk solving and how is that benefiting you?** - Multichannel communication management - I integrated Tiledesk with Web and whatsapp and was omni channel experience - Automation of Tasks - Realtime Analytics and Insights - Cost Efficiency - Especially in terms of man power - Integration Capability with 3rd party systems, very effcient in doing that ### 4. Great tool for support bots **Rating:** 5.0/5.0 stars **Reviewed by:** Henrique F. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Tiledesk?** The modularity of the platform. We are able to combine the many tools from AI to web requests to build a tailored solution for our support platform. It's very intuitive. **What do you dislike about Tiledesk?** No downside. There are frequent updates to the platform for developers and support agents which we leverage in our favour. **What problems is Tiledesk solving and how is that benefiting you?** Tiledesk is helping us automate customer support. With the artificial intelligence features we are able to feed information about our internal policies and have the autonomous agent solve tickets without human intervention. Further, the support platform holds all the information in an intuitive manner, should an agent have to step in for a specific issue. ### 5. Best Ai Chatbot used so far **Rating:** 5.0/5.0 stars **Reviewed by:** Davide C. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Tiledesk?** Low code approach, no IT issue, nice UX and easy implementation on website. Customer support is perfect and always available. We are implementing Tiledesk in all our SaaS project. The chatgpt integration is awesome and the AI works perfectly **What do you dislike about Tiledesk?** Nothing, i like all about Tiledesk and everything is perfect **What problems is Tiledesk solving and how is that benefiting you?** Tiledesk helps the growth of your business with the interaction of the customer on our solution. The easy way on how we can manage all the request from a live operator or a AI suppor have increased our revenue and also the customer during the upload of the documentation requested on our platform can benefit from an agent support. ### 6. Tiledesk’s Capabilities: Simply Amazing, Powerful, and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Irsyad Nurwidianto B. | Director of People Department, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Tiledesk?** It’s ease of use. There's no need to worry about steep learning curves. Tiledesk provides an intuitive dashboard with a straightforward approach to creating AI agents, as well as managing human agents for non-AI tasks. It’s a game changer for improving customer experience by leveraging AI chatbots for customer support, enhancing both engagement and efficiency. I’ve built a complex chatbot, and it was easy to learn and customize based on our specific needs. I also like its integration capabilities for your company or organization's needs. It can be easily customized and integrated. **What do you dislike about Tiledesk?** No major issues. Everything has been developed well. **What problems is Tiledesk solving and how is that benefiting you?** Helps automation on customer support and customer experience, which can boost up efficiency. ### 7. Revolutionizing Customer Support with Tiledesk **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo F. | Digital consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Tiledesk?** Thanks to Tiledesk, we introduced new services like automated customer service integrated with knowledge bases that provide accurate and personalized responses to all user inquiries. We effectively catered to a segment of our customer base seeking automation solutions for monotonous and repetitive tasks using Tiledesk’s services. **What do you dislike about Tiledesk?** No negative aspects. We had dedicated support to clear all the doubts of the first installation. **What problems is Tiledesk solving and how is that benefiting you?** tiledesk expedited and exemplified customer service of agency client websites ### 8. An intelligent chatbot with the ability of ChatGPT integration **Rating:** 5.0/5.0 stars **Reviewed by:** Gourav K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Tiledesk?** With Tiledesk, we created AI agents and automated our customer support. Tiledesk bots are easily trained with our website content in minutes, and they can provide accurate and human-like answers to our customer inquiries. This is a very helpful feature which saves on costs for our customer support. **What do you dislike about Tiledesk?** To train our bot, we need to add URLs one by one. It would be great to add a feature to add URLs in bulk or with a sitemap. **What problems is Tiledesk solving and how is that benefiting you?** Every day, we are faced with a lot of requests from our customers. Answering all these questions is expensive for us. We needed to hire new employees to provide better customer support. Instead, we decided to implement customer service automation to resolve customer inquiries on a larger scale. With Tiledesk, we could resolve customer inquiries much faster, and our human agents are dealing just with complex issues. Tiledesk helped us save costs for our customer support and made our customers happier than before by providing instant support. ### 9. Great AI bot from our knowledgebase **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Tiledesk?** Accurate AI agent that is integrated directly with our knowledgebase. Tiledesk saves us time on customer support rapidly. **What do you dislike about Tiledesk?** Quite happy with the tool so far. Haven't find any issues yet. **What problems is Tiledesk solving and how is that benefiting you?** reducing time spent on the customer support with AI agent ### 10. Revolutionizing Customer Service with Chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Achal G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Tiledesk?** What blows me away about Tiledesk is how easy it is to set up and use. I didn't need any coding experience to get started. The drag-and-drop interface is a breeze, and integrating it with ChatGPT was a game changer. The way the bots handle conversations is so natural, it's almost like chatting with a real person. It's been a huge help for our customer service and marketing efforts. **What do you dislike about Tiledesk?** Honestly, Tiledesk has ticked all the boxes for me so far. I haven't found anything to complain about yet. It's been a smooth ride, and everything I needed was right there. **What problems is Tiledesk solving and how is that benefiting you?** Tiledesk has taken a huge load off our customer service team. We've automated most of our customer inquiries, which means our team can focus on more complex tasks. The bots are super smart—they can sift through our website and knowledge base to find the right answers, making our customer interactions more efficient and personable. ### 11. Smart Bots, Happier Customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Ezgi Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Tiledesk?** I love how Tiledesk makes creating bots feel like a walk in the park. There's no need for any tech wizardry, just drag, drop, and you're set. The integration with ChatGPT makes the bots incredibly smart and conversational. It's like they understand what the customer needs and respond in the most human-like way possible. **What do you dislike about Tiledesk?** So far, so good with Tiledesk. I haven’t bumped into any major issues or limitations. It's been covering all the bases for our business needs pretty well. **What problems is Tiledesk solving and how is that benefiting you?** The biggest win with Tiledesk is how it's streamlined our customer interactions. It's like having a 24/7 virtual assistant that never gets tired. Our customer service team is more relaxed now, and our customers are getting quick, accurate answers. The bots are really good at digging through our content to find the right information, making each interaction feel tailored and personal. ### 12. The Premier Platform for GPT-Powered Bots **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja J. | Marketing & Business Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Tiledesk?** Tiledesk’s ease of use and no-code approach. The ability to create diverse bots with a simple drag-and-drop interface is indeed a standout feature. The seamless integration with ChatGPT, enabling the generation of highly human-like responses, certainly enhances the conversational experience and lead generation capabilities. It’s wonderful to see how Tiledesk is leveraging the power of AI to revolutionize customer interactions. **What do you dislike about Tiledesk?** Tiledesk has been able to meet all your needs so far. As of now, there doesn’t seem to be anything to dislike as it has covered all the features you were looking for. **What problems is Tiledesk solving and how is that benefiting you?** Tiledesk is addressing a critical issue by automating customer inquiries, significantly reducing the workload on your customer service team. By training bots to respond more accurately, Tiledesk ensures that your customers receive precise and timely answers to their questions. The bots from Tiledesk serve as a robust search engine capable of reading all your webpages and knowledge base. They can generate human-like responses based on the information they find, offering a more natural and engaging customer experience. ### 13. Great product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney V. | Podcast Host - Tech-Savvy Dietitian, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Tiledesk?** I was looking for a chat product that I could use for both my client portal and for my website. I found Tiledesk and it has been perfect for our needs. I love that I can customize the name and photo of the bot as well as the chat pop-up so that it is consistent with our branding. The visual flow builder has also been great and makes it easy to implement and create workflows that make sense for our business and needs. The customer service has also been great. Michele is very responsive and takes the time to listen to what you need and provide a solution. Definitely recommend Tiledesk if you are looking for a chat tool. **What do you dislike about Tiledesk?** Tiledesk has all of the features we were looking for, so nothing comes to mind for anything to dislike. **What problems is Tiledesk solving and how is that benefiting you?** We needed a chat feature to add to our client portal and for our website. Tiledesk is able to solve both of these problems and help us streamline communications with our clients and prospective clients. ### 14. Fast growing and great value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Victor M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Tiledesk?** Tiledesk has completely transformed our approach to customer communication, offering an intuitive platform that ensures efficiency and effectiveness. Their exceptional customer support guarantees smooth operations, establishing Tiledesk as an invaluable asset in our competitive sector. I also appreciate the "Help Center" feature, and the ability to link a chatbot powered by ChatGPT to this help center (FAQ) to respond to customer inquiries is simply outstanding! **What do you dislike about Tiledesk?** Two features that would be incredibly valuable to us include: - Browser Sharing: This would enable us to assist our clients more effectively by navigating through their browser. - Live Translation: This feature would facilitate smoother communication with clients from various linguistic backgrounds. **What problems is Tiledesk solving and how is that benefiting you?** Customer support for a marketplace (customer and business side). Get 24/24 7/7 support. Ultra fast support thanks to chatbot. ### 15. Tiledesk is the best option for integrations and communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Tiledesk?** Tiledesk allows us to create different chatbots and use them everywhere, from our website to social media like WhatsApp. With Tiledesk, we have a single inbox for all messages coming from everywhere, which means we can manage customer communication much faster and be sure that we do not miss any customer inquiries. By using chatbots and a knowledge base, we could manage more than 80% of customer inquiries using chatbots, and our agents spend their time on the other 20% of inquiries which are more complex or involve dealing with a contract. This not only saves a lot of time for our agents but also increases our revenue considerably. **What do you dislike about Tiledesk?** Since we started using Tiledesk, everything has worked great; support is very helpful. We struggled with the implementation of some features, but thanks to their support them we managed to solve everything in less than a day **What problems is Tiledesk solving and how is that benefiting you?** It allows us to create different chatbots and use them everywhere, from our website to social media like WhatsApp. With Tiledesk, we have a single inbox for all messages coming from everywhere, which means we can manage customer communication much faster and be sure that we do not miss any customer inquiries. ### 16. A Game-Changer for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kathrin S. | Frontend Entwicklerin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Tiledesk?** The tool has been a game-changer for managing customer inquiries. The platform offers an impressive set of features that significantly improve support processes. One of the standout features is the chatbot builder, which allows businesses to automate common tasks and provide immediate assistance to customers. The ability to manage conversations across multiple channels, such as WhatsApp, Facebook Messenger, and Telegram, is also a huge advantage. Additionally, I appreciate the easy tracking of customer data and the ability to generate reports, which helps in identifying areas for improvement. **What do you dislike about Tiledesk?** It could be a bit overwhelming to set up initially. The platform offers a wide range of features and options, which can be challenging for new users to navigate. However, once you get the hang of it, Tiledesk becomes easy to use and highly effective in managing customer inquiries. **What problems is Tiledesk solving and how is that benefiting you?** The tool solves the problem of managing customer inquiries efficiently. With its chatbot builder and multi-channel support, businesses. ### 17. Tile Desk Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** Company Secretary S. | CS, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2023 **What do you like best about Tiledesk?** Tiledesk is very is softwere no coding skills required to use. easy to create workflows customer service very good Genearating AI chatboat faeuture is very nice. Easy improt and export of Chat boat templates Integration of softwere is good **What do you dislike about Tiledesk?** Everything is very good , sometimes lagging is there I dont know due to my network issue All are good **What problems is Tiledesk solving and how is that benefiting you?** Easy improt of chatboats and live chat and cusomer satisfaction ### 18. Fast-growing chatbots features with high potential **Rating:** 4.5/5.0 stars **Reviewed by:** Anatoli N. | Founder, Lead Developer & Designer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Tiledesk?** *Genrous free plan* and fully-featured platform, continuously working on new ones such as Chatbot Design Studio which has huge potential to improve existing processes. API-driven product with good integration margins (Widget SDK and others) and self-hostable. **What do you dislike about Tiledesk?** Self-hosting may be a bit difficult to spin up and maintain due to large codebase. Missing a few really small bits that would make the design top notch and more premium-like, aligning to some competitors (but they're accepting suggesions and working them out 👍). **What problems is Tiledesk solving and how is that benefiting you?** Tiledesk helps the business connect to its customers through live chat sure, but simultaneously earns time for the business itself thanks to chatbots that can often handle most of the frequently encountered issues without human intervention. ### 19. Set up a chatbot in easy steps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Tiledesk?** The interface of the application allows you to cover different points when setting up the chatbot, the tools help you to cover every possible outcome that you need for your webpage. **What do you dislike about Tiledesk?** Altough no coding experience is needed to set up, having a background in logics and programming will allow you to set up everything faster. **What problems is Tiledesk solving and how is that benefiting you?** The scalability of the application allows you to quickly adapt to any changes, reducing costs of implementation and production time. ### 20. Tiledesk review **Rating:** 3.0/5.0 stars **Reviewed by:** dhara t. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Tiledesk?** Ticken management via tiledesk is very good and efficinent **What do you dislike about Tiledesk?** Tiledesk shoudl improve analytics portion ofnthe appliction. **What problems is Tiledesk solving and how is that benefiting you?** Ticket management and omni channel messageing features has been great ### 21. Great value for money **Rating:** 4.0/5.0 stars **Reviewed by:** Saeed M. | RBSK Medical Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Tiledesk?** 1. Offers all the necessary features for the least amount of money 2. Amazing customer service 3. No code features **What do you dislike about Tiledesk?** As they continue to update their product, it can get quite a few bugs. **What problems is Tiledesk solving and how is that benefiting you?** Tiledesk solves the problem of connecting me, a doctor, to my patients conveniently & convincingly. ### 22. Good application **Rating:** 5.0/5.0 stars **Reviewed by:** Tienda E. | Venta online, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Tiledesk?** It is a great application for making chatbots, it has many options and above all, what I like the most is the technical service. I have had some problems and they have been there to lend you a hand. **What do you dislike about Tiledesk?** The basic package does not include Dialogflow. But they say they are working so that their internal logic does the same as Dialogflow. **What problems is Tiledesk solving and how is that benefiting you?** The ability to provide direct information to users without someone having to be behind it. ### 23. The best solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Tiledesk?** Tildesk offers free and powerful chatbots, it is very easy to set up and their customer service is also very responsive in helping us resolve problems. **What do you dislike about Tiledesk?** None that I've experienced. Every issue raised was solved **What problems is Tiledesk solving and how is that benefiting you?** The customer has an immediate responses thanks to Humans, Chatbot and Apps that work in harmony without having to call - [View Tiledesk pricing details and edition comparison](https://www.g2.com/products/tiledesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+16%3A35%3A10+-0500&secure%5Bsession_id%5D=a0af8539-5f2a-4d14-bb6e-2472fa48bcb6&secure%5Btoken%5D=b1942045ba64dd379e9589585ea6dc0aabbc8e734888aad422ced19711beffe2&format=llm_user) ## Tiledesk Features **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Tiledesk Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)