Talkable Reviews & Product Details

I appreciate that our account set up has allowed us to be fairly hands off. We are a very small and scrappy team overseeing multiple vendors, so having a team at Talkable who is doing the heavy lifting and truly partnering with us on how to improve the channel is a huge win. I would also say that the team we work with (Kate and Hanna) are wonderful and we appreciate them. Review collected by and hosted on G2.com.

The biggest issues we have had in 2025 were primarily focused around account management and marketing leadership. The account manager we had for the better half of 2025 was nice, but we never felt truly heard when it comes to our strategy.  It felt like there was just a disconnect and a push to run special promotions through the platform that would violate our then very aggressive MAP policy.  That has been resolved and we are seeing lots of success with our new account manager Kate.  In regard to Marketing leadership, we have just felt like the leadership team has not been very communicative on initiatives we were partnering with them on - specifically our emails and the PostPilot trial.  Given our emails were set up by a prior team, we had asked if there were any best practices or opportunities that Talkable sees within our program and we never actually got any insight.  The Marketing leadership team said they would take a look and provide a a rollout testing plan that never materialized and we never heard anything after July 2nd.  Additionally we wanted to participate in the PostPilot trial in December and we rushed to get all the required deliverables by mid-month and just learned this week that no deployments happened and that the project was with the marketing team.  I'm not sure if there is a disconnect, but as a customer it is frustrating to experience this lack of follow-through from higher up in the organization. Review collected by and hosted on G2.com.

We’ve had an excellent experience partnering with Talkable on our referral program. The flexibility required to support our industry, one that constantly changes.

A Trusted Partner

I truly believe that when you sign that purchase order, you are hiring the company and that staff, it’s not just a platform. I can’t say enough about the support we have received – from the first meeting to 2 years later. It was easy to set up and get going, and at every curveball we’ve thrown them, the talkable folks have been instrumental in the success we have seen.

Agile and powerful at the same time.

Talkable has let us scale customer acquisition through referrals. The platform is highly configurable, has been integrated with our other marketing programs, and supports rapid campaign iteration without introducing operational complexity. I can’t highlight this enough. Your business faces unique business operational challenges, and Talkable has worked with us to overcome them and keep this program moving forward. We are constantly in “what about this, what about that” mode.

Best-in-Class Fraud Control

Fraud is on the rise across the web. Talkable’s fraud prevention sets us apart. Intelligent detection, automated enforcement, and real-time monitoring have sharply reduced abuse. I now have much greater control over fraud than ever before. This control is essential to protect program integrity.

Data-Driven Decision Making

Talkable provides robust reporting and analytics that reveal what works and what doesn’t. Fast, reliable data empowers our team to make informed choices.

We highly recommend them to organizations needing a scalable referral solution—regardless of size. Review collected by and hosted on G2.com.

There really isn't anything on their end I dislike. It has made me aware that I need to understand technology more deeply - and they are doing a good job bringing me a long. it's just that this is one of many parts of my job, wich i had more time to learn the product better. Review collected by and hosted on G2.com.

Everything about Talkable is built to make our lives easier, from the incredibly user-friendly and insightful dashboard to the team of very attentive support members who are always there to help with any request we might have. As a small brand with limited resources, the price of Talkable was a bit intimidating - but now a year in we couldn't be happier with taking the plunge and can't wait to see how we can continue to grow our new customer segment with their help. Review collected by and hosted on G2.com.

We honestly can't think of anything that we would change about Talkable at this time. Review collected by and hosted on G2.com.

I love working with our new CSM, Kate, and our campaign manager, Hanna, as they come up with great ideas that help us get past potential roadblocks. I really appreciate that the campaign manager is constantly providing new test ideas, which is a huge help. Additionally, Talkable’s focus on testing is great because our brand highly values testing any big changes we make, and this approach aligns well with our strategy. Review collected by and hosted on G2.com.

I will say that we are having issues with the larger Talkable marketing team providing follow-ups on larger initiative projects outside of everyday small tests. For example, about 8 months ago we posed the need and want to revamp our friend and advocate emails to provide more insight into the brand. The marketing director or someone similar was going to take that back to the team but we never heard an update and it fell off. Additionally, we were posed with the opportunity to run a PostPilot campaign at no additional cost. This was presented to us in Q4 of 2025 and we decided to move forward. I quickly worked with internal creative members to pull together assets and whatnot for the design. Since then, the same marketing director has taken it on but not provided any updates. With that, we have to change some of the direction due to the offer changing. This is frustrating for us since this project has the eyes of key stakeholders and isn't moving. If there are ever any hiccups or additional information needed from our team, I would love a weekly update or immediate email asking for those things instead of waiting for our bi-weekly call. Review collected by and hosted on G2.com.

I really like the team at Talkable; they're always there to answer questions and help fix any bugs we might have. They've been awesome at sharing optimizations and things to test, which allows me to be more hands-off with the program and focus on other marketing initiatives. The initial setup of Talkable was pretty easy, with no major issues. I also have to mention that if I ever work anywhere else, I would definitely advocate for Talkable right away. Review collected by and hosted on G2.com.

I wish I could breakdown revenue on the main chart on the home page by month, week, year, quarter, etc. It would be nice if I could filter more easily by time breakdown instead of just time period. Review collected by and hosted on G2.com.

They continue to move quickly on feedback and have been great at bringing new optimization ideas to the table without us having to ask. I appreciate how easy they’ve made it for our team to test creative, adjust modules, and roll out updates with very little lift on our side. Their support has stayed consistent and reliable, and the platform itself has gotten smoother and more flexible over time. Overall, the experience has only improved. Review collected by and hosted on G2.com.

Their resolution for my account management issue was swift. We received an account manager and technical strategist that are genuinely invested in our account's success. Hanna and Kate are great to work with. Review collected by and hosted on G2.com.

I like how user friendly the Talkable platform is while also displaying a lot of insights to your referral campaigns and AB tests. I appreciate how attentive our customer success team is in assisting and providing ideas to further increase our referral program initiatives. Performance is well measured and implementing any AB test results are always easy with the help of our Talkable team. Review collected by and hosted on G2.com.

No cons at this moment! But will provide if they arise. Review collected by and hosted on G2.com.

The customer success team provides unparalleled customer service to our team at American Eagle. They will customize their platform to meet the business needs of American Eagle. They are flexible, hard working, nimble, and professional. Talkable is our favorite vendor to work with. Review collected by and hosted on G2.com.

We don't dislike anything in particular about Talkable. Review collected by and hosted on G2.com.

We've been using Talkable for a few years now, and it’s been a game-changer for our referral marketing strategy. The platform is intuitive and customizable, making it easy to create and manage campaigns without needing constant developer input. A/B testing capabilities allow us to experiment with reward types, page placements, UI layouts. Talkable’s Customer Success team truly feels like an extension of ours. They regularly guide A/B tests, provide creative strategy insights, and help tailor campaigns. Review collected by and hosted on G2.com.

Companies without in-house technical teams might experience a slower onboarding curve.

Talkable’s managed service and customer success teams often bridge this gap but they may not eliminate the need for some internal technical support. Review collected by and hosted on G2.com.

The team is always super helpful. They continue to share new innovative marketing solutions with us. Its always a smooth easy process to complete our projects with Talkable. Review collected by and hosted on G2.com.

Some new features shared aren't always suited for our business/ harder to integrate but otherwise the team and marketing functions are great Review collected by and hosted on G2.com.