TOPdesk Reviews & Product Details

I like the report generation and the auto population features. Review collected by and hosted on G2.com.

There isn’t much I strongly dislike. Sometimes it takes a moment to find a specific option or setting, but once you get used to where things are, it becomes pretty simple to use. Review collected by and hosted on G2.com.

you can add a knowledge database, asset management Review collected by and hosted on G2.com.

the ticketing system requires many clicks before the message actually get send. Review collected by and hosted on G2.com.

1. user friendly experience.

2. Customer support is always available.

3. very easy to integrate the same into different domains.

4. we have plenty of options in TOPdesk

5. Best for ticketing tool system as it is very useful on daily basis Review collected by and hosted on G2.com.

Doesn't have option to send acknowledgement to stakeholders outside the organisation.

unable to allocate email automatically. Review collected by and hosted on G2.com.

We're grateful to have selected the TOPdesk. Configuration and layout is very straightforward relative to many other ticketing systems that have been converted within a few months with no need for a professional engineer. The UI for both Self-Service Displays and the Management Display is unique, and we really like how the suggested information items appear immediately when an incident occurs. Review collected by and hosted on G2.com.

One weakness, creating workflow-based emails alerts is very difficult and time-consuming. Our deployment leader has had a difficult time establishing the triggers to work with. This caused our job to be delayed for a few weeks. Weeks after that, we still have sensations that really don't work right. It typically takes about an hour to repair the cause. Review collected by and hosted on G2.com.

Easy to enter tickets and see ticket updates. Review collected by and hosted on G2.com.

Reporting is not easy, and customizing was complicated. Interface look. Review collected by and hosted on G2.com.

ITIL best practices, change management, incident management, project management. Review collected by and hosted on G2.com.

TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts. Review collected by and hosted on G2.com.

Build-in Asset Management, other ways to sort tickets. Review collected by and hosted on G2.com.

In-ability to sort tickets together like a parent and child link like Spiceworks, can't merge tickets. Review collected by and hosted on G2.com.

How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams. Review collected by and hosted on G2.com.

Some modules do not offer the full functionality we want. Review collected by and hosted on G2.com.

The automation of workflows and simplicity in filtering and resolving tickets and changes Review collected by and hosted on G2.com.

The process if sending emails out of the tool Review collected by and hosted on G2.com.

The fact that not a single field is without a reason and that you can't move forward for some crucial parts, unless you are certain you got the right details enclosed. Review collected by and hosted on G2.com.

Perhaps one too many fields to enter details. Review collected by and hosted on G2.com.