# TOPdesk Reviews **Vendor:** TOPdesk **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.1/5.0 **Total Reviews:** 30 ## About TOPdesk TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values. ## TOPdesk Pros & Cons **What users like:** - Users appreciate the **user-friendly report generation and auto population features** that enhance overall efficiency in TOPdesk. (2 reviews) - Users find the **asset management** feature beneficial, allowing the addition of a knowledge database for enhanced organization. (1 reviews) - Users appreciate the **report generation and auto population features** , enhancing their efficiency and productivity in managing tasks. (1 reviews) - Users value the **reliable customer support** provided by TOPdesk, enhancing their overall experience and satisfaction. (1 reviews) - Users appreciate the **user-friendly experience** of TOPdesk, making integration and usage seamless across various domains. (1 reviews) - Users find **easy integrations** with TOPdesk straightforward, enhancing its usability across various domains. (1 reviews) - Users value the **intuitive interface** of TOPdesk, making their experience smooth and efficient. (1 reviews) - Reporting (1 reviews) - Ticket Management (1 reviews) **What users dislike:** - Users find that TOPdesk has **ticketing issues** , requiring excessive clicks and lacking automatic email allocation features. (2 reviews) - Users find the lack of **external stakeholder acknowledgment options** frustrating, impacting communication processes in TOPdesk. (1 reviews) - Users note a **steep learning curve** initially, but the product becomes easier to navigate over time. (1 reviews) - Users express concern over the **missing features** in TOPdesk, such as external acknowledgment and automated email allocation. (1 reviews) ## TOPdesk Reviews ### 1. Effortless Reports and Auto-Population Make Work a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua C. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about TOPdesk?** I like the report generation and the auto population features. **What do you dislike about TOPdesk?** There isn’t much I strongly dislike. Sometimes it takes a moment to find a specific option or setting, but once you get used to where things are, it becomes pretty simple to use. **What problems is TOPdesk solving and how is that benefiting you?** TOPdesk helps us manage requests in a clear and organized way. It makes it easier to see what needs attention, and what’s already been handled. ### 2. Great Knowledge Base, But Ticketing System Needs Streamlining **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about TOPdesk?** you can add a knowledge database, asset management **What do you dislike about TOPdesk?** the ticketing system requires many clicks before the message actually get send. **What problems is TOPdesk solving and how is that benefiting you?** we can report on the type of requests, added a FAQ to reduce tickets ### 3. User Friendly experience with TopDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | Accounts Payable Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TOPdesk?** 1. user friendly experience. 2. Customer support is always available. 3. very easy to integrate the same into different domains. 4. we have plently of options in TOPdesk 5. Best for ticketing tool system as it is very useful on daily basis **What do you dislike about TOPdesk?** Doesn't have option to send acknowldegement to stakeholders outside the organisation. unable to allocate email automatically. **What problems is TOPdesk solving and how is that benefiting you?** It is beneficial for daily email query and IT tickets. ### 4. We're grateful to have selected the TOPdesk. **Rating:** 4.5/5.0 stars **Reviewed by:** Sophia W. | RPA Automation Sr. Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about TOPdesk?** We're grateful to have selected the TOPdesk. Configuration and layout is very straightforward relative to many other ticketing systems that have been converted within a few months with no need for a professional engineer. The UI for both Self-Service Displays and the Management Display is unique, and we really like how the suggested information items appear immediately when an incident occurs. **What do you dislike about TOPdesk?** One weakness, creating workflow-based emails alerts is very difficult and time-consuming. Our deployment leader has had a difficult time establishing the triggers to work with. This caused our job to be delayed for a few weeks. Weeks after that, we still have sensations that really don't work right. It typically takes about an hour to repair the cause. **What problems is TOPdesk solving and how is that benefiting you?** TOPdesk guidance is very helpful by smartphone, emails, computers or a self-service portal. Problems and issues are usually resolved or answered within a given timeline. SAAS networking is still very effective, with a negligible amount of downtime over the past 2 years. ### 5. A little complicated. **Rating:** 1.5/5.0 stars **Reviewed by:** Aleta B. | Technology Specialist Liasion, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about TOPdesk?** Easy to enter tickets and see ticket updates. **What do you dislike about TOPdesk?** Reporting is not easy, and customizing was complicated. Interface look. **What problems is TOPdesk solving and how is that benefiting you?** User support questions and knowledgebase documents. ### 6. Not K12 Friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2022 **What do you like best about TOPdesk?** ITIL best practices, change management, incident management, project management. **What do you dislike about TOPdesk?** TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts. **What problems is TOPdesk solving and how is that benefiting you?** We benefitted from change management the most and defining our processes. We also liked the ticket escalation and conversions of incidents to change and vice versa. ### 7. Helpdesk Ticketing System **Rating:** 4.0/5.0 stars **Reviewed by:** James W. | IT Desktop Specialist II, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about TOPdesk?** Build-in Asset Management, other ways to sort tickets. **What do you dislike about TOPdesk?** In-ability to sort tickets together like a parent and child link like Spiceworks, can't merge tickets. **What problems is TOPdesk solving and how is that benefiting you?** Helpdesk ticketing system ### 8. Accesible and easy to manage **Rating:** 4.5/5.0 stars **Reviewed by:** Marloes v. | Functioneel beheerder Bedrijfsvoering, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about TOPdesk?** How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams. **What do you dislike about TOPdesk?** Some modules do not offer the full functionality we want. **What problems is TOPdesk solving and how is that benefiting you?** Better registration of devices and software. Many of the teams that start using TOPdesk, used outlook before. TOPdesk helps them registrate and handle calls more efficiently. Also it allows them to report on their calls, giving them more insights in their workload. We stopped using multiple tools because TOPdesk could provide a solution (for example, we used to have a separate tool for catering, which is now embedded in TOPdesk). ### 9. Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Ioan-Andrei T. | Unified Communications Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about TOPdesk?** The automation of workflows and simplicity in filtering and resolving tickets and changes **What do you dislike about TOPdesk?** The process if sending emails out of the tool **Recommendations to others considering TOPdesk:** Consider that the implementation can take a rather long time depending on the needs but it is relatively easy to implement it **What problems is TOPdesk solving and how is that benefiting you?** Software/hardware changes issues and requests ### 10. Top Topdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Zoran G. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about TOPdesk?** The fact that not a single field is without a reason a d that you can't move forward for some crucial parts, unless you a certain you got the right details enclosed. **What do you dislike about TOPdesk?** Perhaps one too many fields to enter details. **What problems is TOPdesk solving and how is that benefiting you?** Customer issues. Improving the communication. ### 11. TOPdesk excellent, general administration of IT services. **Rating:** 4.0/5.0 stars **Reviewed by:** Keith K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about TOPdesk?** TOPdesk is ideal, easy to use, and I also get quick answers to questions. It presents spectacular functions which allows me a modular and easily customizable construction. I have the possibility of an easy way to respond to emails to update tickets. It is excellent, contains an intuitive interface, and makes it easy and can understand. **What do you dislike about TOPdesk?** I would like it to be more intuitive in that the installation process is a bit difficult. In this application it would be ideal to include better customization flexibility in the SSP. In addition, the self-service function would please me if it were more powerful. **Recommendations to others considering TOPdesk:** TOPdesk is primarily suitable for incident management. It also offers an easy-to-use IT service tool. It is ideal which allows you to organize and prioritize service tickets. It also facilitates collaboration and documentation of ITSM. It allows a directory of experts. **What problems is TOPdesk solving and how is that benefiting you?** TOPdesk we use it in our company which is useful and helps us to manage any eventuality. This tool is ideal, we use it mainly by the IT department which benefits from its services. It is excellent to help our clients in an effective way to find a solution to the problems they may have. ### 12. “An efficient IT help desk for service management" **Rating:** 5.0/5.0 stars **Reviewed by:** Emma B. | Senior .Net Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about TOPdesk?** TOPdesk is helpdesk software for your organization is way easier to use and browser-based so you do not need any specific device that can be accessed from anywhere and deployment is very easy. As it is open-source it is easy for the integration of your data in product. It provides better management of services and task assigning. It also helps monitoring your department activities and task and their performance measure. **What do you dislike about TOPdesk?** In TOPdesk getting extra module will cost you extra. There are many limitations. You can use only what it offers not always satisfy your organization's needs completely. You must need other integrated software for it so it will cause extra efforts and resources. Limited functionality not always fulfills your requirements. **What problems is TOPdesk solving and how is that benefiting you?** TOP desk is a help desk for IT that automates your processes. It manages workflows of your organization and keeps changing flows within your organization. It is easy to change according to change management. Keep tracking of configurations items, passwords, etc and registrations. Keep tracking each department tasks and performance measure of each task. Also, provide reports of customer satisfaction measures. Keep tracking all the records of complaints, any failure and process them for further improvement. ### 13. A good tool for customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni E. | Data Analyst, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2019 **What do you like best about TOPdesk?** It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk solution. It has a referring method for execution. It is very easy to organize and enclose the data into the system. From current support requirements to a client information record, the data can be imported. It changes the management demand for mobile phones and VPN access with twofold support. **What do you dislike about TOPdesk?** It does not permit the users to bring their profile up-to-date with extra details including contact numbers, links from social media platforms, education, and courses. SSP procedures could be more flexible if they were HTML able to deliver an improved user interface to users. It does not offer a management system for time and cost. **What problems is TOPdesk solving and how is that benefiting you?** TOPdesk develops and offers the facility of management solutions that permit standard, large and international companies to handle their information technology, services management, and HR support counters. TOPdesk flawlessly incorporates numerous support procedures in only one system enabling association between departments and bringing improved client support with Shared Service Management (SSM). TOPdesk is continually growing and conveying knowledge and skills worldwide, even though remaining trustworthy to its client-focused standards. ### 14. Optimize the management process in the company. **Rating:** 4.0/5.0 stars **Reviewed by:** Fernando C. | Advertising Sales Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about TOPdesk?** This software is very because it helps me automate emails very quickly and easily. In addition, user questions can be linked through TOPdesk with just one click. The interface is another aspect that I like about this program because I think it is very intuitive, the self-service portal and the operators have a good experience without a doubt. I am also fascinated that he was able to record the incidents quickly, that is, the time it takes me for each record is minimal because I previously set the options for the process. **What do you dislike about TOPdesk?** I do not like what although the interface is very intuitive, it contains opaque colors in some sections of the platform. Also, with a low internet connection i cannot have adequate enjoyment of the software. On the other hand, the support is not very good in countries outside the USA, I have some clients abroad and they tell me that they have no answer. **Recommendations to others considering TOPdesk:** I must mention that it is totally recommended, the implementation time is fast and the way of your work accelerates your processes and workflow. You will get more dynamism with your customers and you can meet your suppliers often by managing contracts. **What problems is TOPdesk solving and how is that benefiting you?** We are fully synchronized with TOPdesk, that helps us to have a favorable management of the incidents. However we also use it to manage contracts, in this way we can meet our suppliers much faster. It has become a regular program due to its excellent reach to offer our services to customers. ### 15. Our organization is delighted with TOPdesk because it has offered us a good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Martin P. | Ingeniero de soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2019 **What do you like best about TOPdesk?** TOPdesk has many features to organize tickets and rank according to their priority. This software stands out for its call management tool, which can handle processes and problems easily. Another feature that I like is its self-service portal that offers my clients to get answers without needing to contact me. **What do you dislike about TOPdesk?** Opening several sections to initiate requests, service management, reservation planning, can make a large workload on the page slowing down the platform and causing the browser to close it. **Recommendations to others considering TOPdesk:** TOPdesk is an excellent service desk product. Since it has been implemented in the organization where I work, we have improved our response times and reduced ticket entry. I assume it will integrate well with your applications and give you an excellent experience. I recommend it. **What problems is TOPdesk solving and how is that benefiting you?** We are delighted with TOPdesk, because it gives us the ability to classify all our tickets according to their priority, so that it improves our response times, exceeding the expectations of our customers. In addition, we have also reduced the entrance of tickets thanks to its self-service portal that provides strong responses to our customers, without needing to contact us. ### 16. TOPdesk effective tool addressing incidents via telephone **Rating:** 4.0/5.0 stars **Reviewed by:** Jonny T. | Bachelor of Science - BS, Applied Economics, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about TOPdesk?** TOPdesk fascinates me because it is simple to use when addressing incidents via telephone, as well as an effective tool to obtain information about customers, we start only with incident management but now we have the management of changes, operations and objects. **What do you dislike about TOPdesk?** Although it is very easy to use its mobile utility it could be better, since it lacks simple functions, such as adding photos to an existing call. The self-service portal should be more customizable, also in the SSP it is not possible for our clients to obtain an export of their own incidents in, for example, excel. **Recommendations to others considering TOPdesk:** TOPdesk adapts excellently to any department or organization of information technology that operates in a ticket-based system, the monitoring and management of workloads is great, in fact the system is appropriate for any organization that tracks based in tickets **What problems is TOPdesk solving and how is that benefiting you?** We use TOPdesk in an incident management department for our external clients related to software processes and hardware. We have made progress because we started only with the incident module and over the years we incorporated support for self-service and the change management module ### 17. It is incredible for the management of tickets, incidents and inventory control. **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandra R. | Communications Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about TOPdesk?** I like this program its ease of use, the interface is very intuitive. In addition, the cloud system is extremely essential for optimal operation. TOPdesk has something very particular and that thanks to it I can have a request to change management for mobile devices with a double approval. Another feature is that your inventory control with scan included is fantastic. **What do you dislike about TOPdesk?** It would be brilliant if you had more flexibility in your customization. I also suggest that they add self-service functionalities including AI as the primary force to carry out this idea. However, these suggestions are only additions to a program that I consider very self-disciplined and with a great future. **Recommendations to others considering TOPdesk:** I want to emphasize very strongly that this program is one of the most promising because of the way in which it has been developing its functions at the management level and getting involved in the industry. It should be noted that it is suitable to have systematic control and business management requests. It is a very versatile and pleasant program for the consumer. **What problems is TOPdesk solving and how is that benefiting you?** It is important for us since we use it under the excuse of having greater versatility in terms of managing incidents, changes and internal assets in the company. In addition to serving for ticket management for a comprehensive communication between departments and we also use it to achieve inventory control without negative developments. Really all the work that has been done with TOPdesk has been positive. ### 18. TOPdesk greatly helps in having an overview of open servicedesk calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about TOPdesk?** Improves the IT organization and makes team work easier **What do you dislike about TOPdesk?** It can be challenging to fully understand **Recommendations to others considering TOPdesk:** Invest in some tailored modules, since this greatly benefits the organization. Good implementation is the basis for succesful usage among users and admins. **What problems is TOPdesk solving and how is that benefiting you?** First line helpdesk requests, lead time has been greatly reduced ### 19. TOPdesk helps you launch your project management. **Rating:** 4.5/5.0 stars **Reviewed by:** Clarence H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2019 **What do you like best about TOPdesk?** Topdesk offers me the best solution in the creation of systems with exceptional signage. I also have a variety of possibilities and very nice connections between various add-ons for customizing reports. **What do you dislike about TOPdesk?** I would like the process of designing forms to be a bit more intuitive. In addition to being able to have more flexibility within the system **Recommendations to others considering TOPdesk:** Nothing more to think about than TOPdesk is simply the ideal for work processes and sales management. **What problems is TOPdesk solving and how is that benefiting you?** We use TOPdesk throughout our organization to carry out incident, configuration and contract management because we get very involved with new suppliers. ### 20. A highly proficient service management platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Danna B. | Clinical Sales Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2019 **What do you like best about TOPdesk?** Topdesk is very easy to implement. The Dashboard shows at a glance how many calls are open, which categories these calls relate to and how the calls are received. Besides that, there is a multitude of reports available to help you find out for yourself what you would like to know from your data.I would highly recommended it. **What do you dislike about TOPdesk?** Topdesk does not support integration with other tools like Power BI, report manager. The process of installing topdesk is somewhat complex. It also lacks a task management portal to keep a track on the performed tasks. **Recommendations to others considering TOPdesk:** Topdesk is very easy to implement. **What problems is TOPdesk solving and how is that benefiting you?** topdesk has an amazing email utility. The e-mail import functionality saves a lot of work. It is a really Fast tool to get information about customers and helps in solving their queries instantly. Topdesk has intuitive interfaces, you find everything you need without problems. ### 21. A well-organized management system.It offers object management. **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly A. | Peer Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about TOPdesk?** It is an amazing tool in getting information about the customers very rapidly. It addresses the reports, incidents, issues, and replies to the questions very quickly. It offers object management, incident management, and operations management very efficiently. It is well-organized and easy to use. The dashboard displays the information of calls at a single glimpse. Moreover, there are multiple reports present to help you know yourself what do you want to know from the data.  **What do you dislike about TOPdesk?** The installation process of TOPdesk is a little bit complicated. The initial setup curve is high, so prior knowledge is essential for a better understanding. It has no integration with other tools such as report manager and power BI. It does not offer email notifications for the incidents in the organization. You cannot get a transfer of your own incidents when using SSP. Sometimes the interface creates confusion when using.  **Recommendations to others considering TOPdesk:** TOPdesk has a feature called appointment planning board that plans and manages the appointments. Highly recommended. **What problems is TOPdesk solving and how is that benefiting you?** TOPdesk is an appropriate tool for any IT company, department or organization that works on a ticket-based setup and is well-suited for organizations that track the work based on tickets. It has outstanding management and tracking of workload. TOPdesk has a feature called appointment planning board that plans and manages the appointments and allows the managers to have access to these planned appointments of the workers.  ### 22. TOPdesk has made our support team's day to day work much more productive **Rating:** 4.0/5.0 stars **Reviewed by:** Rodolfo Z. | Especialista em TI, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about TOPdesk?** I will mention two points of TOPdesk that deserve positive highlight, the first is the self service portal, it is great and helps to eliminate a lot of doubts from our customers, thus avoiding overloading our support staff who can then focus more on customers with problems. Another highlight that I highlight in TOPdesk is its constant upgrades showing that the responsible team is engaged and looking for constant improvements. **What do you dislike about TOPdesk?** The creation of permissions is somewhat limited, it would be interesting if TOPdesk gives the administrator more control and their ability to configure what different types of users may or may not see in the interface, as well as access them. **What problems is TOPdesk solving and how is that benefiting you?** TOPdesk has arrived at our company with the mission of streamlining and automating all our customer support procedures. Managing our service tickes has become much simpler with TOPdesk, the self service portal it provides is great and has helped to eliminate simpler questions for our customers by avoiding overloading our support team. The truth is that TOPdesk has made our support team's day to day work much more productive, efficient and organized. ### 23. TOP support for your customers with TOPdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Juliano N. | Representante de atendimento ao cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2019 **What do you like best about TOPdesk?** The self-service portal that TOPdesk provides is its strong point, with the appropriate settings and adjustments to your site it will be an amazing help tool for your customers helping to answer their questions and often eliminating the need for a contact from him. directly with an employee who can focus on a customer who has a "more serious" problem **What do you dislike about TOPdesk?** I had a few issues with the event configuration tool, although it is efficient as it is also a bit tricky mainly to configure certain event criteria, a little more intuitiveness in this feature would do TOPdesk very well. **Recommendations to others considering TOPdesk:** TOPdesk is suitable for all companies that aims to improve support and customer relationship work, it offers quality service for a fair market price, you will still have the profit of saving time from your support operations that They have become much healthier thanks to TOPdesk, not to mention the benefits of giving your customer due attention and keeping them more satisfied thanks to the attention you will give them with the help of TOPdesk. **What problems is TOPdesk solving and how is that benefiting you?** TOPdesk has been implemented in our company with the goal of improving the connection between our support team and our company's customers. With TOPdesk our customers can quickly report incidents, problems with some product or even get more technical questions before making a call. a purchase. Summarizing TOPdesk has enhanced our entire relationship with our customers. ### 24. Topdesk your perfect organizational ally. **Rating:** 4.5/5.0 stars **Reviewed by:** Mauro L P. | Docente de Postgrado, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about TOPdesk?** Topdesk has allowed our organization to be more efficient, with the support provided to the service table; reducing the saturation of workloads. In addition, its easy manipulation has allowed us to include new operators in short periods of time. **What do you dislike about TOPdesk?** The functionality of Topdesk have filled organizational expectations; however, information is lost in the mail messages. The rest is excellent **Recommendations to others considering TOPdesk:** Since using Topdesk in our workplace, organizational management has improved significantly **What problems is TOPdesk solving and how is that benefiting you?** We obtained a necessary ally with Topdesk. We were able to integrate the processes of different departments of the organization into an effective system. Its positive impact has been evidenced. Topdesk truly reduces workloads ### 25. Complicated but worth it **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about TOPdesk?** TOPDesk enables to smoothly run cases trough different layers of the organisation. **What do you dislike about TOPdesk?** As always with software that has so many options, it can be quite difficult to get the hang of it. This also depends on how you use it though. **Recommendations to others considering TOPdesk:** Take your time to get used to it. It's overwelming at first, but less complicated than you might think. **What problems is TOPdesk solving and how is that benefiting you?** As service desk employee, it's very helpful to use TOPDesk to run cases trough different layers of the organisation. ### 26. My review of Topdesk a great app! **Rating:** 5.0/5.0 stars **Reviewed by:** Melany O. | Environmental specialist I, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about TOPdesk?** Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls. **What do you dislike about TOPdesk?** I really cannot think of anything that I miss or would like to improve on Topdesk Every update or new version gets better and better. Making it very easy to navigate which is a plus. **What problems is TOPdesk solving and how is that benefiting you?** At my organization we used TOPdesk as the service desk tool for all IT calls. Not only to handle them but to track them as well and that was a great benefit to be able to track the progress on a problem. ### 27. Nice and highly configurable ticketingsystem **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about TOPdesk?** I use TOPdesk for all kinds of stuff, but most of times for the automation purposes. We can send an e-mail to TOPdesk in one click, make it import, convert into a ticket, register it to the SLA and inform the customer that it has been registred. **What do you dislike about TOPdesk?** It's more or less pushed to the SaaS-instance. **Recommendations to others considering TOPdesk:** Take a look at a demo. **What problems is TOPdesk solving and how is that benefiting you?** Easy and configurable ticketing, without the hassle and administrative work. ### 28. wonderful company **Rating:** 4.5/5.0 stars **Reviewed by:** laura a. | desarrollador web, programador de software para empresas en bumeran.com, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about TOPdesk?** i like you self -service portal is also easy for users and also saves a lot of time **What do you dislike about TOPdesk?** the configuration can sometimes be a bit difficult **What problems is TOPdesk solving and how is that benefiting you?** to solve the problems of software support or of you ### 29. Cannot go wrong with this **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about TOPdesk?** The way you can log ticketz is great. The amount of detail that can be added. You can add attachements, invisible notes and public notes. Another useful feature is you register your time again a ticket **What do you dislike about TOPdesk?** I havent found anything that I dislike about this software yet. **What problems is TOPdesk solving and how is that benefiting you?** Ticket management of software issues. ### 30. Relatively new user, but very pleased so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2018 **What do you like best about TOPdesk?** I like the layout of the topdesk product. It is easy to find links that may help you solve the issue before submitting a ticket and it is cleaner than our past products when it comes to look and feel. I love being able to track the submitted tickets, as well. **What do you dislike about TOPdesk?** I haven’t found anything that I have disliked about this software yet. **What problems is TOPdesk solving and how is that benefiting you?** We use topdesk for all of our IT tickets, so we really are solving most problems with it. The tracking of tickets has been the biggest benefit. ## TOPdesk Discussions - [What is TOPdesk used for?](https://www.g2.com/discussions/what-is-topdesk-used-for) - [View TOPdesk pricing details and edition comparison](https://www.g2.com/products/topdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+00%3A09%3A02+-0500&secure%5Bsession_id%5D=45b658fb-bf24-417c-8266-a56869b6f777&secure%5Btoken%5D=549187585bf5a536bfca63b909d3c9577a41b746a97491a3750e5b9858659c8b&format=llm_user) ## TOPdesk Integrations - [RingEX](https://www.g2.com/products/ringex/reviews) ## TOPdesk Features **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TOPdesk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,726 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews)