# SupportBee Reviews **Vendor:** SupportBee **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 5 ## About SupportBee SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. SupportBee has the ability to collect and correlate all support emails in one system. You can collect emails from multiple addresses and contact forms. ## SupportBee Reviews ### 1. Excellent support queue and knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew J. | Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about SupportBee?** Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organizational access (everyone in a group can access each other's tickets, etc), and assign tickets to various members of our support staff. **What do you dislike about SupportBee?** Knowledge base could use much (much!) better organizational tools. Anything more than two dozen resources are difficult to organize. **What problems is SupportBee solving and how is that benefiting you?** Manage a support queue for around ~200 active client websites. Knowledge base for our pre-made church website product (easy to spin up) Assigning support tickets to various members of our team. ### 2. User-friendly help desk platform **Rating:** 3.5/5.0 stars **Reviewed by:** Tushar P. | Technical Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SupportBee?** SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, social media, and chat. The platform provides an intuitive interface for managing support tickets, enabling teams to collaborate effectively in resolving customer issues. Some of the key features of SupportBee include multi-channel support, collaboration tools, automation, and reporting and analytics. The platform's simplicity and ease of use make it easy for agents to manage support tickets and respond to customer inquiries efficiently. **What do you dislike about SupportBee?** SupportBee offers pricing plans based on the number of users and support channels, which may make it less cost-effective for small businesses with limited support needs. In addition, some users have reported occasional performance issues or delays when using the platform **What problems is SupportBee solving and how is that benefiting you?** One of the key problems that SupportBee addresses is the need to manage customer support requests from multiple channels, such as email, social media, and chat, in a centralized location. By providing support for multiple channels in one place, SupportBee makes it easier for businesses to track and manage support tickets efficiently. In addition, SupportBee offers collaboration tools such as internal notes and mentions, which enable teams to work together effectively in resolving customer issues. This can help businesses to provide a more cohesive customer experience and improve customer satisfaction. ### 3. Good review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about SupportBee?** Everything is smooth as cream And very easy to use **What do you dislike about SupportBee?** I don't think there is anything to dislike about this **What problems is SupportBee solving and how is that benefiting you?** It's helping in solving problems in easy way ### 4. Nice help desk - easy to start and use, but with simple functionality. **Rating:** 3.5/5.0 stars **Reviewed by:** Elena P. | CPO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about SupportBee?** integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed **What do you dislike about SupportBee?** no live chat to install, I'd also prefered to have API to launch bots for customer support **Recommendations to others considering SupportBee:** If you don't need lot's of functions - it's quite satisfying **What problems is SupportBee solving and how is that benefiting you?** We use for customer support in our SaaS products. ### 5. Supportbee an Effective Email Ticketing System for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2018 **What do you like best about SupportBee?** It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage. **What do you dislike about SupportBee?** Free version of this software is with more limitations.one such limitation is there are no teams. **What problems is SupportBee solving and how is that benefiting you?** Supportbee is a email ticketing software for better customer support.one great advantage is email addresses can be customized with company name even for free version of this software - [View SupportBee pricing details and edition comparison](https://www.g2.com/products/supportbee/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+06%3A51%3A44+-0500&secure%5Bsession_id%5D=74eaa128-dc8a-45b8-9701-6077c9beae5d&secure%5Btoken%5D=cf2e00e3db2e5d4d67470fb5dacfa867be734c09292e8145187c19fd8b2e1406&format=llm_user) ## SupportBee Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostHog](https://www.g2.com/products/posthog/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## SupportBee Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top SupportBee Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,378 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews)