Having used the platform for support management, this reviewer finds it excels in its lightweight support solution and knowledge base. The knowledge base, though effective, lacks adequate organizational tools, making it hard to manage numerous resources.
View Full ReviewThe main reason we use SupportBee is the price, which is good for a smaller team. It covers the basics of a shared inbox: assigning tickets, labels, and internal notes. That said, it feels dated compared to other tools. The interface isn’t very modern, integrations are limited, and there’s not much in terms of AI or automation. It does the job, but if budget weren’t a factor, we’d probably look at something more advanced. Review collected by and hosted on G2.com.
It feels dated compared to other support tools. The interface isn’t very modern, integrations are limited, and there’s not much in terms of AI or automation. Reporting is also pretty basic, so it’s hard to get useful insights on ticket volume or response times. Review collected by and hosted on G2.com.
I like SupportBee's labeling and status management because they make it easier for me to categorize requests, track progress, and organize my workflow. Automated filtering helps me organize without manual work. I also found the initial setup easy. Review collected by and hosted on G2.com.
I find the search bar doesn’t work as well as I’d like, which makes it difficult to locate a request by subject or content. I’d also like more functionality in the reports, including advanced searches across multiple fields by keyword, more flexibility in how I visualize data, the ability to extract raw data, and fields for reply date as well as incoming date. Review collected by and hosted on G2.com.
I like that SupportBee just works. I can keep all my support interactions in one place, use a knowledge base, and have multiple team members use it. It helps me streamline customer support, and I can track tickets and tag them automatically. I wanted something simpler and easier to use, and the initial setup was very easy. Review collected by and hosted on G2.com.
I’d like more integrations, especially live chat and connections with the other tools I use to run my business. Review collected by and hosted on G2.com.
I like how easy it is to navigate. It's easy to assign tickets, reply to customers, and keep notes about situations via the comments. Review collected by and hosted on G2.com.
Sometimes I find the site to get disconnected and we don't receive emails, and then our customers get frustrated about the slower response time. Review collected by and hosted on G2.com.
The most helpful thing about supportbee is the tags and being able to reply to messages easily. Overall its user friendly Review collected by and hosted on G2.com.
What I dont like about supportbee is that some tags dont stay on the emails after refreshing. For example "status update" tag will get removed when refreshed. Review collected by and hosted on G2.com.
I can collaborate with my team by responding to different tickets. Review collected by and hosted on G2.com.
There aren’t enough text formatting options available when I’m answering. Review collected by and hosted on G2.com.
The most helpful part is the integration between users and how we can communicate on the same email Review collected by and hosted on G2.com.
The layout is not the easiest to use, and the forwarding/ formatting features are average at best. I would love for the system UI to look more like google gmail. Review collected by and hosted on G2.com.
SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, social media, and chat. The platform provides an intuitive interface for managing support tickets, enabling teams to collaborate effectively in resolving customer issues.
Some of the key features of SupportBee include multi-channel support, collaboration tools, automation, and reporting and analytics. The platform's simplicity and ease of use make it easy for agents to manage support tickets and respond to customer inquiries efficiently. Review collected by and hosted on G2.com.
SupportBee offers pricing plans based on the number of users and support channels, which may make it less cost-effective for small businesses with limited support needs. In addition, some users have reported occasional performance issues or delays when using the platform. Review collected by and hosted on G2.com.
Thank you for your insightful review and ideas for improvements. We are focused on being the best email ticketing system, but we are open to adding other channels in the future.
Everything is smooth as cream
And very easy to use Review collected by and hosted on G2.com.
I don't think there is anything to dislike about this Review collected by and hosted on G2.com.
Pricing provided by SupportBee.