Good user design and full integration are strengths of the software, but the recent addition of a spammy advertisement in the client portal has severely impacted brand trust and customer transactions.
View Full ReviewUsed to be a highly functional app that was great for speeding up the inspection process! Review collected by and hosted on G2.com.
The service and functionality of the app has degraded over time by devs adding in shiny new features not actually helpful or needed by those of us on the ground doing home inspections while older bugs and known issues have gone unrepaired.
They are also currently in the process of going behind their inspectors backs and exploiting our clients info to market and sell directly to them without permission. This massive breach of trust has caused me to switch software and end my 5+ year relationship with the company that I built my business around. Review collected by and hosted on G2.com.
I went with Spectora originally because, though they were young, they made a lot of promises in the beginning that I was excited to see happen, and I thought at the time they were the only home inspection software that seemed to be constantly innovating and looking to better the experience for their end users. So despite a few issues out of the box, and the fact that they are by far the most expensive software company for inspectors, I had faith what they promised was coming would make the expense and road bumps worthwhile. 2 years later I can't look at the word Spectora without my blood pressure raising because I can't believe I got suckered so badly. Review collected by and hosted on G2.com.
The least helpful thing about Spectora is the support. Regardless of what platform you are on, regular or their advanced business platforms, there is zero phone support. The best I could get when joining advanced after writing into chat for help and going over my advanced account to ensure I have set it up in the best possible way and to see if I could do anything better was a link to schedule out a call 3 - 4 days later. I had that day off and the time to do it right then. I had inspections to conduct over the next few days, not to mention I'm paying them hundreds a month to be the backbone of my inspection company, handle the scheduling, follow up, payments, reporting etc., and the best I can do is chat with someone? Are you kidding me? There is absolutely zero flexibility in the platform. Review collected by and hosted on G2.com.
Spectora syncs seamlessly with ISN so there's no extra work to do when booking an inspection. Reports are professional looking and individualized for each property, making each client/homebuyer feel like they're receiving a thorough easy to read report. Review collected by and hosted on G2.com.
I wish the sync time wasn't as long when syncing with isn. It's usually about 15-20 minutes after the inspection order is created in isn for it to appear in spectora. Review collected by and hosted on G2.com.
Easy to use and set up for business. Great customer service Review collected by and hosted on G2.com.
No CRM to view clients and see who I've sent emails to Review collected by and hosted on G2.com.
Michael and Kevin have developed a top-notch product and truly listen to their users. Often a suggestion will be made in the Facebook group and within a few days they have implemented something new. Review collected by and hosted on G2.com.
Nothing to dislike at this point! If there was, it probably would have been updated already. Review collected by and hosted on G2.com.
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