# Solutionreach Reviews **Vendor:** Solutionreach **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 169 ## About Solutionreach Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. ## Solutionreach Pros & Cons **What users like:** - Users love the **streamlined appointment scheduling** in Solutionreach, making it easy for patients to book appointments. (1 reviews) - Users value the **streamlined patient communication** in Solutionreach, making scheduling effortless for both staff and patients. (1 reviews) - Users value the **efficient communication** of Solutionreach, enabling quick newsletters and timely updates for customers. (1 reviews) - Users value the **communication ease** of Solutionreach, allowing for quick and efficient updates to customers. (1 reviews) - Users value the **communication efficiency** of Solutionreach, enabling rapid delivery of newsletters and updates to customers. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Helpful (1 reviews) - Mass Communication (1 reviews) **What users dislike:** - Users find the **frequent updates** frustrating, especially with the need to keep Conversations open in the browser. (1 reviews) - Users find the **inconvenience of manual browser access** frustrating, impacting their overall enjoyment of Conversations. (1 reviews) - Users find the **inefficient updates** frustrating, as they disrupt the convenience of Conversations by requiring manual browser access. (1 reviews) - Users desire a **pay-per-use payment option** for Solutionreach to enhance flexibility and satisfaction with billing. (1 reviews) - Users find the **update issues** with Conversations frustrating, as it requires constant browser access and leads to accidental closures. (1 reviews) - User Discomfort (1 reviews) ## Solutionreach Reviews ### 1. Easy Texting for Payments, Reviews, and Paperwork **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Solutionreach?** I love the texting (text to pay, reviews, paperwork, etc)! It is so easy for my staff and patients! **What do you dislike about Solutionreach?** I really dislike that the portal has been disabled. It's frustrating. I also don't love that we cannot customize the auto texts for specific appointment types. For example, it sends paperwork requests to our contact lens recheck patients. **What problems is Solutionreach solving and how is that benefiting you?** It is solving patient retention as it is sending out automatic texts when patients are due for their exam. It is also very helpful with online scheduling, it saves the clinic a lot of time to not be on the phone making appointments! ### 2. Great Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy C. | Business Analyst and Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Solutionreach?** Abby is truly exceptional. She is incredibly responsive, always quick to communicate and follow up, which makes working with her seamless and stress-free. Her competence and attention to detail are evident in everything she does, and she consistently delivers high-quality results. On top of that, Abby is friendly, approachable, and genuinely great to work with. She’s someone you can absolutely rely on — dependable, professional, and always willing to go the extra mile. I can’t recommend her highly enough! **What do you dislike about Solutionreach?** I am satisfied with the service I receive from solution reach. **What problems is Solutionreach solving and how is that benefiting you?** Patient confirmations, patient recall, and reviews. ### 3. Solution Reach reaches solutions quick and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** Newsletters and office updates are quick and easy to send and reach all our customers fast. **What do you dislike about Solutionreach?** I use to love Conversations but since the latest update I find it annoying to have to have it open in the browser rather than automatic. I keep closing it by mistake. **Recommendations to others considering Solutionreach:** Try it, you will like it. You get to pick and choose how you adapt it to your practice and if you don't like something you can change it.Solution Reach also offers plenty of insight on it's website for making your practice run smoother and different webinars you can attend to stay current with the all the issues facing not only your practice but everyone practice so you don't feel so alone in the fight. **What problems is Solutionreach solving and how is that benefiting you?** Connecting with our patients in every age group the way they want to be connected. Giving people options they they get choose help make them involved in their investment of saving their teeth. Solution Reach can offer a number of ways to communicate with your patients. **Official Response from Lea Chatham McCann:** > Thanks for the review! ### 4. Easy for Staff to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Solutionreach?** Patient communication is streamlined. Staff love using Solutionreach! Easy for patients to schedule. **What do you dislike about Solutionreach?** I wish they had a pay per use payments option. **What problems is Solutionreach solving and how is that benefiting you?** Saving staff time ### 5. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Solutionreach?** SR makes it very easy to contact patients and confirm information. **What do you dislike about Solutionreach?** SR does at times miss certain patients and they wont receive reminders but very rarely. **What problems is Solutionreach solving and how is that benefiting you?** SR solves the issue of having to get in touch with certain patients only via call. ### 6. Customer for 5 years **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Solutionreach?** They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company. **What do you dislike about Solutionreach?** They won' t let you leave unless you notify them 30 days before your term is up - they promise you a lot in the sales pitch including not enforcing that limit. They also promised us not to raise the amount we were charged, but they did anyway. **What problems is Solutionreach solving and how is that benefiting you?** They aren't really solving problems. They do make problems. And if you try to contact support you get an an outsourced call center. Their forms save into Eaglesoft smart docs, but do not WRITE back as promised. They do have a decent desktop notification program so that is good. ### 7. GREAT RESPONSE TIME AND EAGER TO ASSIST AND RESOLVE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Solutionreach?** Try to reach out and help as much as possible. Left a phone message for April, our tech, and she reached out, while another tech was trying to help. The next day, we found our auto reminder was still not activated, so we reach out and they were able to resolve the issue in a short time. **What do you dislike about Solutionreach?** The first tech we reached out to did not have the whole picture of the Conversation piece of the program. He ended up stopping the auto reminder, and thought he had put it back on. Then April called to explain what SR is doing with the current method, and we spent more time with another tech to re-turn on the auto reminder. **What problems is Solutionreach solving and how is that benefiting you?** More efficient and simplify how we use the systems that are available ### 8. Easy to Use Product for Appointment Reminder Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Dionne K. | Application Coordinator Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Solutionreach?** The platform is very easy to use. The site is intuitive and it is not difficult to navigate. The platform actually has several more features that we don't use at the moment. Support is readily available and our account manager is very responsive. **What do you dislike about Solutionreach?** We have several office locations. SolutionReach treats them as distinct sites, This makes things such as message changes and patients and user login audits difficult, because they have to be done at each site. The platform comes with several pre-configured reports. I do wish that there was some way to create custom reports. **What problems is Solutionreach solving and how is that benefiting you?** SolutionReach allows us to send text reminder messages to our patients. We also use the platform to send messages on the fly for such things as office closures or flu shot reminders. The Conversations option was a great assist to us when we implemented Telehealth visits because we can text the telehealth connection link to patients who don't have access to our patient portal. ### 9. Excellent Product and Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** kevin p. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Solutionreach?** Solutionreach allows streamlined communications between patients and medical offices. The customer support is by far the best feature! Having a helping hand on the other side makes everything so much easier. **What do you dislike about Solutionreach?** Navigating the software can be daunting at first, but with everything, practice makes perfect. Customer support does a great job of making this easier! **What problems is Solutionreach solving and how is that benefiting you?** Solutionreach is the bridge that connects office management and the patient base. It provides our office with timely recalls for annual exams, appointment confirmations, tracks potential revenue, and provides a platform to communicate with all patients collectively with important news. This has helped our practice grow tremendously in just one year. **Official Response from SR Marketing:** > Kevin, we are thrilled that you are happy with our service. Thank you for being our customer and for taking the time to leave this review! Our team will be so excited to hear this feedback. ### 10. The Benefits of Solutionreach **Rating:** 4.0/5.0 stars **Reviewed by:** Carol E. | Senior Vice President, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Solutionreach?** I like solutionreach because, it is a tool that helps doctors and other healthcare providers stay in touch with their patients . Especially it  allows patients to give feedback on their experience with the doctor and the practice, which can help improve the service they receive. It is a easy to use and understand, it more convenient for both patients and healthcare providers. **What do you dislike about Solutionreach?** I don't like features that aren't easy to use, it can make it difficult for me to keep in touch with my doctor and manage my appointments. **What problems is Solutionreach solving and how is that benefiting you?** Solutionreach is a cloud-based platform, which means it can be accessed from anywhere with an internet connection, and this eliminates the need for software installation and maintenance. Overall, Solutionreach can help healthcare providers better manage their patients' appointments, improve communication, and increase patient satisfaction, which can lead to improved healthcare and business outcomes. **Official Response from SR Marketing:** > Thanks Carol for your feedback! We're so happy to hear that SR is making a positive impact on your teams, providers and patients. ### 11. Role of Solutionreach in improving patient communication and satisfaction for healthcare providers. **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher H. | Finance Director, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Solutionreach?** We like Solutionreach because it allows healthcare providers to effectively schedule appointments, communicate with patients, collect feedback and conduct analytics, which can lead to improved patient management and possibly to an improvement in the overall patient experience. **What do you dislike about Solutionreach?** I don't like SolutionReach because sometimes it stops syncing, and as a result, patients get incorrect texts, some features are outdated and lack customization capabilities, and the Help Center is not modern and confusing. **What problems is Solutionreach solving and how is that benefiting you?** Solutionreach helps patients improve their relationships with patients by sending them private text messages. It also helps manage reputation by submitting patient satisfaction surveys and managing online reviews that can attract new patients. In general, Solutionreach helps healthcare providers improve patient interaction and communication, increase patient satisfaction, and optimize practical operations. **Official Response from SR Marketing:** > Thanks Christopher for your feedback. We're thrilled to hear that SR is helping to improve your patient patient management and overall experience! Our top priority is to continue to expand our capabilities, platform health and customer service to better serve you. Thanks for sharing this. ### 12. Great multi-purpose platform **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle P. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Solutionreach?** Ease of use. SolutionReach is very user-friendly among all our staff. Sending group texts, emails and newsletters is very quick and efficient. **What do you dislike about Solutionreach?** The only aspect of SolutionReach that isn't favorable is when it stops syncing and patients get incorrect texts due to not having an up-to-date schedule. **What problems is Solutionreach solving and how is that benefiting you?** The automated reminder system we've tweaked to our specifications benefits us the most. **Official Response from SR Marketing:** > Thank you Michelle for sharing your feedback! We're so happy to hear you have found SR to be so user friendly as that is our continued goal. Thank you for your partnership with us! ### 13. Our solutionreach team was insightful, personable, informative, & patient. Five stars! **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal S. | EPU Loan Processor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Solutionreach?** The most helpful thing about Solutionreach is how easy and convenient it is. There are so many automatic features that help reduce my workload and make completing my daily tasks easier and faster. I absolutely love the support team, they will help you with any questions you may have! **What do you dislike about Solutionreach?** I think the only negative comment I have about Solutionreach would be in regards to Group messaging. When I send out a group message via email and text, it only gives me a few characters to complete a text. It's extremely hard to offer differnt appointments and be personable with the short amount of characters we can use. The email has unlimited characters but the majority of our patients text more than they use email. **What problems is Solutionreach solving and how is that benefiting you?** My biggest problem was the constant change in our office's schedule. Solutionreach synchs data more frequently throughout the day, so when a patient cancels their same-day appointment, Solutionreach notices that and will not send the patient a reminder for their appointment. I was having difficulty with the other messaging system because they only synced our info once a day, leaving our patients to continue to get reminders for an appointment they no longer had. Since we have switched to Solutionreach I have not encountered that problem and my patients are happier. ### 14. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Maria G. | E, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Solutionreach?** I like that if I call with a technical issue, your technical team knows how to give me a solution to my problem in a clear, concise manner so I can quickly get back to work. **What do you dislike about Solutionreach?** The only downside to solution reach is that it does not allow our patients to give reviews and have them post to other social media platforms to streamline our review process. **What problems is Solutionreach solving and how is that benefiting you?** If I have to send a mass mailing to a select group of individuals with a specific insurance carrier, Solution Reach makes it available and straightforward for me. **Official Response from SR Marketing:** > Your feedback is great to hear, Maria! We are so glad that you are happy with our service. Thank you for taking the time to leave this review! You’ve provided some great feedback to continue to always improve. ### 15. Saves staff so much time **Rating:** 5.0/5.0 stars **Reviewed by:** Medina S. | Manager & Financial Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Solutionreach?** It saves the office so much time . Dont have to be on the phone confirming appointments and also reminding them that they are do. I love the newsletters saves the office time from writing them up Solution reach has them ready for you . **What do you dislike about Solutionreach?** I can't say anything wrong I have always had a good experience. My office has been with them for over 16 years. **What problems is Solutionreach solving and how is that benefiting you?** Staff is on the phones to make and confirm appointments and reminders, and they also go into our schedule and document the work, so we don't have to look at emails and manuel confirm them, which saves us a lot of time. **Official Response from SR Marketing:** > Medina, we are thrilled that you are happy with our service for 16 years! Thank you for being our loyal customer and for taking the time to leave this review. Our team will be so excited to hear this feedback! ### 16. SolutionReach has helped grow our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Solutionreach?** We love how so many of our patient communication features are all in one place. Our patients love the two-way-texting feature and the ability to get in touch with someone at the office quickly and efficiently to ask questions and change appointments. We regularly use the patient reminders, conversations, newsletters, smart reviews and group messaging features, combining multiple softwares (that we used to use) into one easy-to-use platform! Being able to use our office phone number for two-way-texting makes a HUGE difference, creating a sense of trust and brand for our patients. We couldn't be happier with the amount of function SolutionReach offers. **What do you dislike about Solutionreach?** Some of the features are antiquated, such as Newsletters. SolutionReach has done so much in the past few years to update different functions of the platform, but I'd love to see an in-depth update to the Newsletters feature. **Recommendations to others considering Solutionreach:** Utilize the patient communication features fully! Two-way-texting, reminders and re-call have helped us grow and ensure patients make it to their scheduled appointments. **What problems is Solutionreach solving and how is that benefiting you?** First and foremost, patient communication! Two-way-texting has allowed patients to get in touch with us SO easily now, no matter if they are traveling, in an office meeting, or watching their kids and can't get to the phone. **Official Response from SR Marketing:** > We are so happy to receive this kind feedback, Melissa! Glad to hear you are maximizing all our features, and please know we are working on updating our newsletters. Thank you for your partnership! ### 17. Great Appointment Reminder Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Solutionreach?** We love that after set up SolutionReach runs on it's own to remind patients of their upcoming appointments **What do you dislike about Solutionreach?** It's hard to find your way around the help site. It's also not multiple appointment friendly. **What problems is Solutionreach solving and how is that benefiting you?** We are solving the no show problem with SolutionReach. SolutionReach also helps the front office reach patients through text message. ### 18. Easy & Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** JoAnn G. | Dental office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Solutionreach?** How easy it is to navigate , send review and communicate with up to date texting . Now a days everyone prefers to text. **What do you dislike about Solutionreach?** Maybe it would be nice for the patients to allow them to choose the preference of how they would like to be communicated. **Recommendations to others considering Solutionreach:** If you are looking for a quick easy way to reach out to patients, save time in the office level, and for a great monthly affordable price. **What problems is Solutionreach solving and how is that benefiting you?** They actually have solved our problem with sending paperwork to patients which is a great relief, also great advertising options to use **Official Response from SR Marketing:** > JoAnn, we really appreciate your feedback. We can't wait to share your positive experience with our team! We are continuing to look into your feedback re: allowing patients to choose their preferred communications. Thanks again! ### 19. Such a helpful program! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Solutionreach?** An amazing time saver! So easy to use and many options detailed to the practice. The text feature is extremely helpful. I love that it offers language edits for patients who need Spanish. **What do you dislike about Solutionreach?** I would like a little more customization for the special needs of our office. We require special needs for our appointment types. It is possible but requires changes through my patient management provider. **Recommendations to others considering Solutionreach:** Try it out and you will love it! **What problems is Solutionreach solving and how is that benefiting you?** We used to have to call each patient and spend so much time on calls or waiting to leave messages. Solution reach has saved loads of time and we are able to focus on other duties. **Official Response from SR Marketing:** > This made our day! We are glad that Solutionreach has been a helpful program for your team. You’ve provided some great feedback to continue to improve. We're working on additional customization functionalities as we speak. Thanks for your partnership! ### 20. SolutionReach support is always helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Solutionreach?** When I reach out to support, they are very good at responding in a timely manner. **What do you dislike about Solutionreach?** Lately we have had issues with our sync not working. **What problems is Solutionreach solving and how is that benefiting you?** Sending out appointment reminders is a huge help. We like how we can customize when reminders are sent. **Official Response from SR Marketing:** > We really appreciate the positive feedback on your support experience! We value your continued partnership with us. Thank you! ### 21. Our company is very satisfied with Solution Reach. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Solutionreach?** The ability to text patients. The texting ability is very convenient and the patients seem to like the feature as well. **What do you dislike about Solutionreach?** What I dislike most is that our software and Solution Reach do not sync frequently enough. Patients receive reminders after they cancel or reschedule an appointment. **Recommendations to others considering Solutionreach:** SR is an easy way to communicate with your patients and remind them of their upcoming appointments. **What problems is Solutionreach solving and how is that benefiting you?** We also use the SR Intake which helps the check-in process. ### 22. Solutionreach It's like having an extra employee who handles communication with our patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Optometrist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Solutionreach?** Solutionreach is a great addition to office. It's like having an extra employee who handles communication with our patients. Very user friendly and great support when needed. Would and have recommended. **What do you dislike about Solutionreach?** Nothing! This product texts our patients for almost anything! **What problems is Solutionreach solving and how is that benefiting you?** What I like best about solutionreach is the ability to pull it up on my phone. Living in Niagara Falls, NY we get a lot of snow therefore we have days we need to close. Now I can pull the day up on my phone and notify everyone on the schedule for that day we are closed. ### 23. Glitchy at first but fabulous customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie L. | Optometric Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Solutionreach?** We integrated SolutionReach at the beginning of the year. It has helped tremedously with our recalls, appointment reminders, eyewear/contact lens notifications, and two way texting platform. There were a few glitches in the first week or two, but stay in touch with your Rep and they will take care of you. **What do you dislike about Solutionreach?** Not all of their helpful tips are up-to-date in the "Help Center" so it can be confusing. **What problems is Solutionreach solving and how is that benefiting you?** Patient reminders anf confirmations via text message are making our time on the phones significantly less and missed appointments have declined. ### 24. Great Communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Solutionreach?** I love that I can get a representative w **What do you dislike about Solutionreach?** I love that I can get a representative within minutes! There are multiple ways to contact the help desk with concerns. Amazing communication and very thorough with records! Using SR conversations in Multiple Styles that work best for your business. **Recommendations to others considering Solutionreach:** Everything is great! **What problems is Solutionreach solving and how is that benefiting you?** Reaching out to 1000's of patients and maintaining patient connections with automated reminders, birthday greetings, and appointment surveys regarding the patient visit. Love the ease of communication **Official Response from SR Marketing:** > We are thrilled that you are happy with our service. Thank you for being our customer and for taking the time to leave this review! Our team will be so excited to hear this feedback. ### 25. Our company loves SolutionReach for all things marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlyn H. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Solutionreach?** What is most helpful in SolutionReach is the ability to send campaigns regarding selected segmented demographics. **What do you dislike about Solutionreach?** The least helpful aspect is having multiple locations and having to recreate messages/marketing aspects in each practice. **What problems is Solutionreach solving and how is that benefiting you?** SolutionReach is always available to answer all questions and provide help to solve any problems that occur. ### 26. Love their service! **Rating:** 5.0/5.0 stars **Reviewed by:** Nate G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Solutionreach?** They people that work with Reach local are amazing. I really love how helpful they are and they act like they are a small company...because they know me and my business' needs! **What do you dislike about Solutionreach?** They might not be the most forward with their technology, but I have seen improvements over the years. Overall, I would say no negatives for this company!! Worth a try. **Recommendations to others considering Solutionreach:** This is a great company to work with. They are so attentive and help me with my particular needs. I can call or email my rep, and get an answer right away! **What problems is Solutionreach solving and how is that benefiting you?** I had a horrible company before, so the move was amazing. They are solving my marketing issues with my new website. They are managing the content, and servicing the site. I love working with them. ### 27. I do not like that solution reach does not allow you to attach a photo or video to mass texts. **Rating:** 2.0/5.0 stars **Reviewed by:** Marisol M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Solutionreach?** Make prompts and select who to send to.. **What do you dislike about Solutionreach?** can't attach videos or pictures to text and no automatic welcome text **What problems is Solutionreach solving and how is that benefiting you?** Mass text to reach all patients ### 28. IT Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Solutionreach?** How you;re able to send patient information with a simple click of a button. So it saves time in your day to do other job duties and tasks. **What do you dislike about Solutionreach?** How it doesn't support VOIP numbers, only analog landline numbers **What problems is Solutionreach solving and how is that benefiting you?** So far everything is good, the only thing they need to do is support VOIP numbers as that's the way of the future when it comes to digital numbers. Other than that its fine. ### 29. Not Good (understatement) **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Solutionreach?** Solution reach was probably good 20 year ago - however due to change in ownership it has gone down hill. I used it for a brief period and it was not good. The transition was even worse. **What do you dislike about Solutionreach?** Overpriced and basic - competitor products are significantly superior. Also, customer service was terrible. **Recommendations to others considering Solutionreach:** Look elsewhere **What problems is Solutionreach solving and how is that benefiting you?** It did patient communication - which every software does - and it was very average ### 30. Improved patient and family experience through better communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin P. | Enterprise Senior Director of Patient Access, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Solutionreach?** SR health cares about not only its clients but the patients and families that we serve. **What do you dislike about Solutionreach?** Probably a temporary dislike but integrating SR health with our EMR system will eventually dramatically improve our employee experience. This takes time and effort to achieve. **What problems is Solutionreach solving and how is that benefiting you?** Providing more intuitive patient centered communication regarding appointment scheduling, Covid vaccine etc. ### 31. Good (Not Great) Software / Poor Support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Solutionreach?** The platform provides a good mix of tools to communicate / interact with patients. I think they have the potential to be a good platform to use but it is not polished and has a few rough spots. **What do you dislike about Solutionreach?** Their support process and team are very unpredictable and inconsistent. The people on the team are always professional and want to help. However when you call in for support, you will spend a significant portion of your time on hold; they will follow a scripted troubleshooting steps that may or may not be related to your issue. Escalating to a more technical team or supervisor will mean you spend more time on hold in which you ultimately may not get a person that can actually help. I have also added products from Solution Reach which typically requires set up by a specialist. This process can take weeks once you sign up online, they will not reach out with a week as stated after you sign up. Again the folks are helpful, but they seam to be understaffed and overwhelemed and unable to train folks fast enough to provide useful help. So ultimately you end up wasting your own time. Finally, I think the supervisors understand the predicament you are in as many practices are operated by owners with limited time, however if you get a hold of them they will not follow up with you to resolve your issue with you persistantly following up with them. In one instance, I did engage with a very helpful supervisor (Bryce) that understood my predicament and we agreed on a plan of action to address my concerns / issues. However, weeks passed with no update and the agreed upon plan was not completed. I am in the process of evaluating other providers as the total cost of working with Solution Reach in the past and in the future has far exceeded the value they are providing. **Recommendations to others considering Solutionreach:** If you have a technical staff that can work with SR to set up and resolve issues, this platform may work for you. Otherwise, if you need a low touch platform, I would look for another one. **What problems is Solutionreach solving and how is that benefiting you?** Patient Communications Appointment Scheduling Appointment Reminders Recall Notifications ### 32. Solutionreach is consistently innovating giving us the competitive advantage **Rating:** 5.0/5.0 stars **Reviewed by:** Jade P. | Medical Software Patient Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Solutionreach?** Everything! Our patient engagement and office efficiency are higher than ever before. We are bringing in about $5k-$8k of additional revenue per month since we joined. No shows are almost non existent. Love how easy it is to create, save, and send forms. **What do you dislike about Solutionreach?** nothing. The support staff is awesome and set up was pretty easy. Ease of use is great and we love the automatic write backs **What problems is Solutionreach solving and how is that benefiting you?** reducing no shows, ability to send group messages for any occasion, waitlist/ASAP immiate fills, configuration, custom and progressive messaging, previsit instructions, so much really! ### 33. Awesome Service!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Solutionreach?** Easy to use interface, with helpful options, that makes practice management easy. **What do you dislike about Solutionreach?** Signs you out regularly but, not a bad thing for patient protection. **What problems is Solutionreach solving and how is that benefiting you?** Patient contact and engagement ### 34. Providing the entire loop with Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Alisa M. | Co-Chair, Boston Children's Hospital Young Professionals, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Solutionreach?** I love how involved every member of the company is! From the top to the front line, we are confident that all team members know our account. **What do you dislike about Solutionreach?** The implementation & setup can be tedious, however this is pretty standard with any platform of this nature. **Recommendations to others considering Solutionreach:** Highly recommend! This company has been great to work with in partnering to develop the best patient experience possible. They provide honesty, patience, and excellent customer service. The innovation by the product team is exciting and the involvement from the whole team is reassuring. Very excited to see what we continue to do together in the future! **What problems is Solutionreach solving and how is that benefiting you?** We are able to communicate important information quickly about upcoming visits. We are constantly exploring how to expand and troubleshoot virtual issues with our families ahead of time. This platform has been incredibly helpful in providing insight to what our families need, as well as an opportunity to improve our communication and experience for them. ### 35. Not a good company to work with **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Solutionreach?** We really appreciated being able to access our data anywhere (browser based). **What do you dislike about Solutionreach?** Their lack of customer support or care for their client's success. unreliable, glitchy product. **Recommendations to others considering Solutionreach:** glitchy product and poor client service. **What problems is Solutionreach solving and how is that benefiting you?** Patient appointment reminders are not consistent and are always an issue and very glitchy causing much upset with our patients. Their API's are not reliable either causing errors with appointment reminders. **Official Response from Alan Miller:** > I'm sorry to hear that your experience with Solutionreach has caused such frustration. We've worked with many of our customers to provide relief due to financial stress from COVID-19 and would love to follow up with John about your situation. Could you please email community@solutionreach.com with your office name and phone number so we can contact you to discuss how we can resolve your concerns? ### 36. Works well for our practice **Rating:** 4.0/5.0 stars **Reviewed by:** Flatiron D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Solutionreach?** Our favorite thing is the text messaging platform, SR intake, and the appointment confirmation both through email/text. It has allowed us to easily contact patients about things that would take time to do through phone calls that required a lot of back and forth. Also before we used this we used to have to do manual confirming which took up an unbelievable amount of time and now we don't have to do it. **What do you dislike about Solutionreach?** I don't like having to input a code in every week so that it can sync with the platform, and I also wish it would update more frequently just to more easily send intake forms when adding patients. I also don't like that the sync randomly stops running from time to time with no reason so then we have to contact the help team for that. Just seems like a lot just to do something that should be easily fixable **What problems is Solutionreach solving and how is that benefiting you?** The biggest problem we are solving is when we use SR intake, it has cut patient time in the waiting room in half by having them fill it out beforehand. We send it multiple times if they still have not filled it out and encourage them to fill it out prior to coming in for their benefit and ours as well. Also just not having the extra hassle again of needing to confirm patients by calling them has freed up time for more useful things which is very appreciated. We also like being able to send patients an option to pay a bill through text it has helped a lot in receiving payment for past bills. **Official Response from Alan Miller:** > Thanks so much for your review. We are always looking for ways to improve our tools, so be sure to check out this article for the best way to submit suggestions for ways we can enhance the Solutionreach platform and products https://community.solutionreach.com/s/article/Submit-suggestions-or-feedback-to-Solutionreach ### 37. SR is great for appointment confirmations, texting, emailing, and marketing to patients **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Solutionreach?** I love the texting application called SR Communications - it allows us to have two way texting with our patients which helps prevent no shows, no call - they are more likely to respond via text to cancel or even let us know they are running late. It also helps our front staff from being inundated with calls. **What do you dislike about Solutionreach?** The newsletter option is great but my main dislike is the lack of tools/fonts and creating a modern eblast to our patients. It looks elementary and archaic unless you have a background in coding or graphic design - other apps like hubspot are much better for this reason. **What problems is Solutionreach solving and how is that benefiting you?** We have less no-shows and cancellations because we have multiple reminders in place so there is no miscommunication about appointment dates & times. **Official Response from Alan Miller:** > Thanks for the review, Lauren! ### 38. Practice Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** susan j. | Practice administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Solutionreach?** All the technicians I have worked with at Solution reach have solved any issue we have had. They are helpful in the creation of newsletters and just walking you through any technology you need help with. I have found they have short hold times and really care about there clients. We have been with Solution reach from the beginning for their company and they are still fantastic!! **What do you dislike about Solutionreach?** I have not hand any dislikes at this time. **Recommendations to others considering Solutionreach:** Solution reach if very helpful when you need to call for help about any of there systems. **What problems is Solutionreach solving and how is that benefiting you?** I am thankful for there remote connection to fix issues, that has been a real time saver and I love the texting technology! ### 39. SR Beats Websystems3 & DemandForce, from this Eyecare Provider's 30yr-perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Russell C. | Optometrist, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Solutionreach?** Functional, versatile, user friendly & most importantly, AWESOME support! Special KUDOS to JayLynn (sp?), who LISTENED, and PATIENTLY walked me through many of the more complex aspects of Reminder Settings, delivery schedules and & templates!! WOW. **What do you dislike about Solutionreach?** Too powerful? Sorry, jokes aside, if you have competent, intelligent and engaged staff who can remember their training and USE all the tools the way they were designed to be used, this system has no flaws. My advice to new users would be for the owner to fully embrace every available tool and understand it completely from the very beginning of the implementation phase, such that they can then train their staff appropriately to properly maintain and operate the full suite of tools to maximize functionality and thereby dramatically enhance practice success. **What problems is Solutionreach solving and how is that benefiting you?** For a modern eyecare practice to remain viable & competitive -and thereby continue to deliver the most value for its patients- it must connect with todays busy and tech-sophisticated patient, on-the-go, and with no time to waste. To achieve this, the full functionality and many features offered by Solution Reach allow us to reach our patients -young and old- with important information critical not only to smooth practice operations but also to patient well-being & comfort. Result?: Happy, healthy patients, happy staff, and oh yeah. happy doctors and owners! The entire suite of tools offered by Solution Reach is functional, versatile, user friendly & most importantly, they have always continued to impress me with AWESOME support! And, the fact they never stop trying to improve this level of support and client satisfaction is vitally important. Special KUDOS to JayLynn (sp?), who has consistently LISTENED over the past several weeks as we merge practices and move my patients, and PATIENTLY walked me through many of the more complex aspects of Reminder Settings, delivery schedules and & templates!! WOW. **Official Response from Alan Miller:** > Wow, Russell. Thanks for the high praise! I've passed along your kind words to the team and Jlynn (and her manager). Glad to have you as a Solutionreach customer! ### 40. The WORST customer service I have ever experienced. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Solutionreach?** Easy to set up initially but nothing else. **What do you dislike about Solutionreach?** There is literally no customer support once you are onboarded and running. The customer support only gets you to an off shore call center. Emails with customer service are very difficult and generally take days or longer to get a response. We had a disruption in our sync with our practice management system that caused a full loss of service from SolutionReach. Once we noticed the service had stopped working we tried to contact them. They had no information for us, no idea what was wrong and no solution. Weeks passed and still no solution. Kept telling us they were looking into it via email. When I personally contacted the rep that was supposedly helping use I was given the same answer. They were working on it but he had no idea on a timeline. I asked for daily updates and did not receive any. Called the phone number and was sent to a call center and told rep was on another call. Left my number to call back and never received a call. Email back again and still no ETA on repair. Then told end of the week of 12/27. Nothing. Today got an email (1/8/2021) that they have fixed it. No apology. No refund for lost coverage/service. **What problems is Solutionreach solving and how is that benefiting you?** Exceptionally poor customer service and support. You are on your own once installed. Appointment reminders worked fine when the product was actually running. **Official Response from Alan Miller:** > I'm so sorry that you haven't received the support you need. I'd like to look into what happened and make sure that you have a way to easily get help with these kind of issues moving forward. Could you send an email with your practice name and phone number to community@solutionreach.com so I can find out more? Again, I apologize for the poor experience you've had. ### 41. Director of Training and Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Solutionreach?** My favorite feature is the conversations and previsit instructions you provide. **What do you dislike about Solutionreach?** That I cannot move all my users to the higher-level user management list since this function has been created. I had to re-create many users when they changed from one location to another. I also would like to be able to setup a list of common rights to assign easily than doing each user. **Recommendations to others considering Solutionreach:** Auto sends balance information when confirming appointments would be nice. **What problems is Solutionreach solving and how is that benefiting you?** Problems would be I like it would be nice for the setup/interface to display for management. They question the why certain appts do not show, if that was visible from SR, it would eliminate someone having to login to a server to research. ### 42. Terrible Product From a Dishonest Company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Solutionreach?** Very unhappy. Was forced to use this company as it was the only one that integrated with our PM. **What do you dislike about Solutionreach?** I hope this will serve as a warning for anyone who may be considering using this company. We have been customers of SR for a long time and had a fairly good experience until the last year or so, but the past month has completely destroyed our relationship with them. We will be moving on to another company as soon as our contract is up. I have seen a steady decline in service over the years and it has become increasingly difficult to get any help resolving the multitude of issues that arise. We have had countless patients call with complaints of receiving multiple appointment reminders for appointments that had been cancelled out of the system weeks prior. They have never been able to resolve this issue despite the many calls to Tech Support. Additionally, SR Intake does not function as advertised and has created hours of extra work for our practice. It sends duplicate forms to our patient's charts every 10 minutes after initial completion resulting in HUNDREDS of duplicate forms that need to be manually deleted one by one. After calling the tech support line every day and leaving a new message each time, I did not receive a single update for over a week and half (with every day more and more unwanted documents pile up) and it took threats of cancellation to get anyone to speak to me. After explaining my situation I was offered reimbursement, but was being asked to sign an agreement. I specifically asked whether we had to sign a new contract at that time and was told I would not- my contract end date would be the same. After receiving the document I found that it did in fact include an agreement to sign on for another 12 months and when I confronted the representative Kris, he denied this conversation ever took place and said I would have to take legal action if I wanted to look into the matter. Very unscrupulous and dishonest company and I would rather not be reimbursed than sign on for even one more month with them. After posting an unhappy review on another site, several other offices reached out to me voicing their own dissatisfaction and was told they had the exact same experience. Beware. **What problems is Solutionreach solving and how is that benefiting you?** Despite what the name implies, they do not provide a solution to any problem. **Official Response from Alan Miller:** > I'm so sorry to hear that you've had such a poor experience with our products and service. I would love to help resolve the situation with your reimbursement request but need a way to get in touch with you. Please send an email to community@solutionreach.com with your office name and phone number so I can look into this and get back to you. ### 43. Solution Reach 2020 **Rating:** 4.5/5.0 stars **Reviewed by:** Erin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Solutionreach?** It can be integrated with other programs. Once you figure out how to do it, it's fairly easy to send emails and newsletters to patients. **What do you dislike about Solutionreach?** It's not always easy to navigate. Using the Help tab isn't always helpful and calling for help takes time and the call backs are sometimes when we are at our busiest. **What problems is Solutionreach solving and how is that benefiting you?** Sending emails and newsletters to let patients know when we are here and when we will be closing the office. COVID has caused many issues and Solutionreach has allowed us to send timely notifications. **Official Response from Alan Miller:** > Hi Erin, thanks for the feedback! If you ever want to make other suggestions of ways we can make Solutionreach better for you, you can follow the steps in this article: https://community.solutionreach.com/s/article/Submit-suggestions-or-feedback-to-Solutionreach ### 44. Does almost everything we need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** I like that Solutionreach has a wonderful texting platform as well as it shows us the time is messages our patients.We have been able to keep in contact with our patients as well as resolve their concerns better than without the product. **What do you dislike about Solutionreach?** Solutionreach has not figured out a way to confirm our appointment locations at our three offices. The voice confirmation options are very limited as well. **What problems is Solutionreach solving and how is that benefiting you?** We have been able to more quickly handle our confirmations and text back and forth with our patients thanks to Solutionreach. **Official Response from Lea Chatham:** > Thanks you for the review. We have some new phone confirmations features coming soon. Stay tuned! ### 45. Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Solutionreach?** The consistency and almost hands off approach for the office. **What do you dislike about Solutionreach?** I can't think of anything that I dislike **Recommendations to others considering Solutionreach:** It has helped immensely in streamlining patient communication and getting reviews. **What problems is Solutionreach solving and how is that benefiting you?** HIPPA compliant appointment reminders, ability for patients to opt out, sending messages, surveys, and reviews **Official Response from Alan Miller:** > So glad to hear Solutionreach is helping lessen the burden on your office, Jennifer! ### 46. Makes keeping in touch EASY with SolutionReach **Rating:** 5.0/5.0 stars **Reviewed by:** Richard A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Solutionreach?** Keeps us in contact with our patients in a positive, simple way. The integration was completely seamless, and could not been simpler. The customer service team are easily reachable and respond to questions in a very timely manner. **What do you dislike about Solutionreach?** The entire process of starting with SolutionReach has been simple. There have literally not been any hangups or problems integrating with our practice management software. We have had fewer missed appointments, and are able to send out reminders to our current patients as well as make announcements, effectively internally marketing to our patients. During the COVID-19 pandemic, we were able to keep in touch with patients and inform them or revised hours, what we were doing to keep the office (and them) safe, etc. **Recommendations to others considering Solutionreach:** You will not find a better communications platform out there. **What problems is Solutionreach solving and how is that benefiting you?** SolutionReach allows our patients to reach out to us as well as allows us to reach out to patients. They get reminded of their appointments, can text our office phone just as they would a cell phone, and allows us to be in the forefront of their mind. Our patient compliance has never been greater, and patients feel more in control of their appointments as well. We are also able to sed survey links and invitations to give reviews, etc. to our patients, thereby improving our service and web presence as well. **Official Response from Alan Miller:** > Thanks for sharing your wonderful experience, Richard. We're glad to be partnered with practices like yours! ### 47. They have helped use to keep in contact continually throughout the entire pandemic **Rating:** 5.0/5.0 stars **Reviewed by:** Anne D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Solutionreach?** The newsletters and texting features help us to keep our patients up to date **What do you dislike about Solutionreach?** We are cloud based so we must upload reports on a daily basis **What problems is Solutionreach solving and how is that benefiting you?** Keeping patients informed of changes in office procedures during the pandemic ### 48. Not all they claim it to be........ **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Solutionreach?** Having a mobile option is a nice feature **What do you dislike about Solutionreach?** Their lack of customer support - This is not just related to COVID. It is IMPOSSIBLE to get help with issues. You can email or chat with a auto attendant which gets you nowhere. They make changes to their system and there is ZERO communication with clients. The contract auto-renews WITHOUT warning so be AWARE! Our contract auto-renewed and I tried to cancel right after (WITHIN THE 1st MONTH) not realizing that it had happened. I had several examples of issues that we have experienced with the software and they could care less! John Fieldsted was horrible to deal with. If you ever have the "pleasure" do yourself a favor and request his manager before you even get started. We are now stuck with their service $3,300 for the next year and I honestly want nothing to do with them after my experience. The appointment reminders have "glitches" where canceled appts continue to get messages, text messages do not go out correctly, and patients are not always able to view our text messages to them. Frequent system downtimes where information does not sync properly, messages are not accessible, and wait times on the phone to find out why was always at least an hour wait. When the system does come back up.....all information in-between is lost resulting in frustrated and angry clients When messaging clients, the characters are limited and conversations are hard. The templates used for reminders are limited and not modifiable other than changing the text and logo. You cannot alter the format (font, bold, center, etc.) at all and can't change how the email is laid out either. **Recommendations to others considering Solutionreach:** DON'T DO IT! They do not do good business and are not worth the issues encountered after the fact **What problems is Solutionreach solving and how is that benefiting you?** Solution Reach causes more problems that it resolves in the long run and once they have their hooks into you, it is a fight to get away. Not good business, which is why they have so many negative reviews ### 49. SolutionReach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Solutionreach?** We use this product for patient reminders - it works well **What do you dislike about Solutionreach?** Have to keep and eye on interface to make sure still online **Recommendations to others considering Solutionreach:** None it works well and as advertised **What problems is Solutionreach solving and how is that benefiting you?** Sends out appointment reminders to our patients **Official Response from Alan Miller:** > Thanks for the review! ### 50. Solutionreach Review **Rating:** 4.0/5.0 stars **Reviewed by:** Lyman C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Solutionreach?** Solutionreach has been helpful in many ways to our business! The main ones to us would be 1: The text requests for Google reviews. Reviews started coming in much quicker after switching to Solutionreach. 2: SRConversations is one of our favorite Solutionreach 'products'. It's so easy to communicate with our patients now! 3: Email Newsletters - these have been a fun way to increase patient intake. They're easy to create or you can choose a pre-made one! **What do you dislike about Solutionreach?** Solutionreach can be tricky to learn, customer service is helpful but they often send you to an article instead of walking you through the problem. Learning something new is always hard. Take your time to learn the software before giving up! **Recommendations to others considering Solutionreach:** Make sure it's the right move for your company! It can be very time consuming and overwhelming to get started. My advice is to ask questions and get clarity on anything you might be wondering about. It will take time to get used to but it's worth the wait! :) **What problems is Solutionreach solving and how is that benefiting you?** 1. By using Solutionreach, our company has seen more Google reviews come in than we've ever had before! 2. It's so easy to communicate with our patients now. With SR Conversations, our patients can ask questions, send insurance info and we can reply right away! These are just two ways that Solutionreach has helped us! **Official Response from Alan Miller:** > Thanks for the review, Becky! We're so glad your office is seeing great success with SR Smart Reviews and SR Conversations. Thanks for being a Solutionreach partner! ## Solutionreach Discussions - [What is your biggest need for texting communication during this time?](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) - 1 comment, 1 upvote - [How do I make sure the reviews are getting on Google and Yelp?](https://www.g2.com/discussions/24099-how-do-i-make-sure-the-reviews-are-getting-on-google-and-yelp) - 2 comments, 1 upvote - [Is Solution Reach only for US based companies ?](https://www.g2.com/discussions/is-solution-reach-only-for-us-based-companies) - 1 comment, 1 upvote - [Is there a way to import copay's into the patient profile under insurance?](https://www.g2.com/discussions/12098-is-there-a-way-to-import-copay-s-into-the-patient-profile-under-insurance) - 1 comment, 1 upvote - [I would love someone to contact us regarding the SR Intake issue we are having.](https://www.g2.com/discussions/12091-i-would-love-someone-to-contact-us-regarding-the-sr-intake-issue-we-are-having) - 1 comment, 1 upvote - [View Solutionreach pricing details and edition comparison](https://www.g2.com/products/solutionreach/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+11%3A22%3A10+-0500&secure%5Bsession_id%5D=bee756c9-1c2e-47c4-a541-415f8b2de1eb&secure%5Btoken%5D=046141b62fb7f240a5b3e367fb8bc2e136d7b7c30faf841653c07eb390932d81&format=llm_user) ## Solutionreach Integrations - [Denticon](https://www.g2.com/products/denticon/reviews) - [Eyefinity OfficeMate](https://www.g2.com/products/eyefinity-officemate/reviews) ## Solutionreach Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management **Patient Convenience ** - Payment Collection - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Generative AI** - AI Text Summarization ## Top Solutionreach Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (132 reviews) - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews)