U
Verified User
Technical Account Manager
Enterprise (> 1000 emp.)
Having used the product extensively, this reviewer finds that it helps sort work tickets easily. They report no drawbacks at this time.
View Full ReviewServiceWise Reviews (4)
Reviews
ServiceWise Reviews (4)
3.1
4 reviews
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UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Clunky User Experience "
What do you like best about ServiceWise?
Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. Review collected by and hosted on G2.com.
What do you dislike about ServiceWise?
User experience has a lack to be desired. Not mobile friendly. Review collected by and hosted on G2.com.
IH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"ServiceWise, a dated product"
What do you like best about ServiceWise?
The amount of information that you can use in ServiceWise is incredibly in-depth. Review collected by and hosted on G2.com.
What do you dislike about ServiceWise?
The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk. Review collected by and hosted on G2.com.
AG
Verified User in Gambling & Casinos
Mid-Market (51-1000 emp.)
"Easy to use"
What do you like best about ServiceWise?
I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do. Review collected by and hosted on G2.com.
What do you dislike about ServiceWise?
Sometimes there is a lag in the system. It takes a little longer to get the request. Review collected by and hosted on G2.com.
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Pricing Options
Pricing provided by ServiceWise.
3 day training At Customer Site
$1,600.00
per day
Half day instructor lead online training
$300.00
per person
ITIL Primer
$545
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