# ServiceWise Reviews **Vendor:** TechExcel **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 3.1/5.0 **Total Reviews:** 4 ## About ServiceWise ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge. ## ServiceWise Reviews ### 1. ServiceWise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2021 **What do you like best about ServiceWise?** ServiceWise helps sort my work tickets in the easiest way **What do you dislike about ServiceWise?** Nothing to dislike as of now. The product works great **What problems is ServiceWise solving and how is that benefiting you?** I can sort and assign my work to my teammates. This has been really challenging to manage through email ### 2. Clunky User Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2018 **What do you like best about ServiceWise?** Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. **What do you dislike about ServiceWise?** User experience has a lack to be desired. Not mobile friendly. **Recommendations to others considering ServiceWise:** If you’re looking for ease of use and mobility - ServiceWise isn’t the solution for you. **What problems is ServiceWise solving and how is that benefiting you?** Keeps track of tickets in tandem with ITIL service level agreements, placing priority of what tickets need to be addressed first. ### 3. ServiceWise, a dated product **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2018 **What do you like best about ServiceWise?** The amount of information that you can use in ServiceWise is incredibly in-depth. **What do you dislike about ServiceWise?** The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk. **What problems is ServiceWise solving and how is that benefiting you?** It allows for in-depth tracking of cases throughout our campus. ### 4. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2016 **What do you like best about ServiceWise?** I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do. **What do you dislike about ServiceWise?** Sometimes there is a lag in the system. It takes a little longer to get the request. **What problems is ServiceWise solving and how is that benefiting you?** I am always looking for a way to make my products Easier for the consumer to use or to get help. ## ServiceWise Discussions - [What is ServiceWise used for?](https://www.g2.com/discussions/what-is-servicewise-used-for) - [View ServiceWise pricing details and edition comparison](https://www.g2.com/products/servicewise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+08%3A05%3A25+-0500&secure%5Bsession_id%5D=7e565213-1c2a-4746-9484-a708fcd1febb&secure%5Btoken%5D=324c68c210b6ab30fcda938bbae2efc526bf2ea0dad0c712b96fc4543ce6ffb4&format=llm_user) ## ServiceWise Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ServiceWise Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,135 reviews)