# ReviewTrackers Reviews **Vendor:** PG Forsta **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 161 ## About ReviewTrackers The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers. ## ReviewTrackers Reviews ### 1. Mixed emotions... **Rating:** 3.5/5.0 stars **Reviewed by:** Chris J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about ReviewTrackers?** The general notion of having a tool collecting all online reviews in one place is absolutly non-debatable and mandatory those days. Having an The App is rather practical as well, as it puts all data at your fingertips instantly and it is at ease to check quality performance communicated through online reviews daily without fail. This also makes it wasy to integrate it into your routine and implement the feature throughout the organisation and key business leaders for their continious use and to share results with the team. **What do you dislike about ReviewTrackers?** Notifications have been a little bit erratic. There seems to be a heavy focus on a smaller selcetion of resources and the tool would benefit from "webcrawling" a wider array of sources. **What problems is ReviewTrackers solving and how is that benefiting you?** see previous comments on Pros & Cons: Pros to further build on: The general notion of having a tool collecting all online reviews in one place is absolutly non-debatable and mandatory those days. Having an The App is rather practical as well, as it puts all data at your fingertips instantly and it is at ease to check quality performance communicated through online reviews daily without fail. This also makes it wasy to integrate it into your routine and implement the feature throughout the organisation and key business leaders for their continious use and to share results with the team. Cons/Improvement Opportunities: Notifications have been a little bit erratic. There seems to be a heavy focus on a smaller selcetion of resources and the tool would benefit from "webcrawling" a wider array of sources. ### 2. Efficient way on tracking online reviews for our product **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2023 **What do you like best about ReviewTrackers?** The ability to filter out responded and unresponded reviews makes everything so much easier & quicker to ensure that all reviews are answered in a timely manner. Additionally, the capability to draw out reviews from multiple outlets makes this a much needed system/tool! **What do you dislike about ReviewTrackers?** I honestly have nothing negative to say about Review Trackers. Probably the only thing that caught me off guard when I started using it would be the sheer amount of buttons visible that could possibly overwhelm a new user. This does however get easier and easier as time goes by **What problems is ReviewTrackers solving and how is that benefiting you?** This allows us to analyze feedback given by our customers and allows us to maintain a good reputation online by simply being able to respond to all queries in a timely mannger. ### 3. Tools is very useful; Customer service is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Kris R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about ReviewTrackers?** Love the all of our reviews are housed in one platform. Love that we can customize our solicitations. However, the customer support by Heather P. is what immediately stands out. She is very responsive to questions and inquires. **What do you dislike about ReviewTrackers?** Click through rate is a bit of a struggle. Not sure why some of our emails end up in spam folders. **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to monitor all of our reviews in one platform and get some insights into the data we need to collect on behalf of our clients. ### 4. Easy to setup, Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about ReviewTrackers?** The aggregation feature is great. I can easily see reviews all in one place and don't have to worry about collecting it from individual sources. Additionally, they make it very easy to respond to Google reviews and help us with quick response times. **What do you dislike about ReviewTrackers?** Not a dislike, but features that help you secure, verify, and manage profiles better would be tremendously helpful. Apple Business Connect, for example, is tricky to verify and having a built in solution within Review Trackers would be helpful. **What problems is ReviewTrackers solving and how is that benefiting you?** We manage dozens of stores and tracking reviews across each review site is nearly impossible. The aggregation capability is the key solution to my problems and once setup, ReviewTrackers is a very easy tool for multi-location management. **Official Response from Jessica Cage:** > Hello! Thank you for taking the time to leave us a review on G2. We are thrilled you are enjoying our platform. We appreciate your feedback and will pass along to our team! ### 5. Review resource needed for your company! **Rating:** 5.0/5.0 stars **Reviewed by:** Monica M. | Media Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ReviewTrackers?** At my company, reputation and reputation management is key. Review trackers gives us the opportunity to monitor all of our locations in one platform and makes it easy for our team to respond to all reviews. The platform is easy to use and reporting is key for our leadership and executive team. **What do you dislike about ReviewTrackers?** There is nothing I dislike at this time. **What problems is ReviewTrackers solving and how is that benefiting you?** Review Trackers is helps us stay current with our reputation management. It also helps us respond to our members in real time and to report our reputation standings. **Official Response from Jessica Cage:** > Hello Monica! Thank you for taking the time to leave ReviewTrackers a review on G2! We are glad to hear you are loving the platform. ### 6. Works well for our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher S. | Sr. Digital Marketing Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about ReviewTrackers?** Having aggregated review data saves me a lot of time. Plus, the response generator is a big time-saver. The email portion has helped in getting reviews from customers, too. Overall, the tool is simple but effective. The price is right, so that helps, too. Other platforms are too cumbersome, but ReviewTrackers is easy to set up and use. **What do you dislike about ReviewTrackers?** I wish they offered an option to post reviews on our website, like TrustPilot. Having a regular flow of reviews cycling on our website would be a good boost in keeping the content fresh and relevant. **What problems is ReviewTrackers solving and how is that benefiting you?** More timely and easier responses to reviews. They offer an easy set-up and great tools to help with our online reputation management. **Official Response from Jessica Cage:** > Hi Christopher! Thank you for taking the time to leave us a review on G2. We are glad to hear you are saving time using our platform! Like TrustPilot, we have a feature called Amplify that does allow you to post your reviews on your website! If you have any questions about this feature please reach out. We appreciate your feedback! ### 7. Great Solution for Gathering/Monitoring Client Sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about ReviewTrackers?** One of the best things about ReviewTrackers is how simple and intuitive the platform is to use—especially with the amount of data it collects and how it allows you to analyze that information. It's also great that it allows you to respond to reviews through the platform and offers excellent competitor analysis tools. The tool is always evolving and adding additional functionalities, and the ReviewTrackers team is incredible to work with. **What do you dislike about ReviewTrackers?** We've never had any significant issues with ReviewTrackers. Historically, the only problems we've had were caused by changes made to the APIs of the review platforms themselves—and even then ReviewTrackers was great at communicating that to us and resolving things promptly. The one minor issue we've encountered is getting our Yelp accounts to sync to ReviewTrackers automatically like Google My Business does, but that's because of how our Yelp accounts are built. **What problems is ReviewTrackers solving and how is that benefiting you?** Pulling all of our customer feedback into one location is the biggest thing they help us with—we have almost 300 locations nationwide, so having all that customer feedback in one platform is crucial. Otherwise, we'd have to log in and out of 300+ accounts every week to review customer feedback, and we wouldn't have a good way to roll all of that data into companywide data. This allows us to have a streamlined way of collecting and analyzing data as well as an efficient way to respond to customer feedback. **Official Response from Jessica Cage:** > Hello! Thank you for taking the time to leave us a review on G2. We are glad to hear our platform has been easy for you to use! ### 8. ReviewTrackers helps businesses verify locations and understand online sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Brett B. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ReviewTrackers?** ReviewTrackers saved my company a bunch of time by helping verify locations. Responding to reviews is simple with their template management interface. **What do you dislike about ReviewTrackers?** Sometimes I still need to enter data or update information directly in Google My Business profiles **What problems is ReviewTrackers solving and how is that benefiting you?** ReviewTrackers allowed us to verify Google locations. Once locations were verified, it allowed my company to respond to reviews in all markets. RT also allows me to track sentiment and scores for online reviews over time. This was difficult to track prior to using RT. **Official Response from Jessica Cage:** > Hi Brett! Thank you for taking the time to leave us a review. We are thrilled to hear you are enjoying our product and will pass along the feedback you provided! ### 9. Love Review Trackers! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about ReviewTrackers?** Review Trackers makes it so easy to respond to and manage reviews and really understand their impact on our organization. It's also been very useful in getting organizational buy-in to really care about our scores. I also love their constant improvement; they're always adding value with more and more cutting-edge features! **What do you dislike about ReviewTrackers?** I don't have any complaints. Perhaps a few more features around Apple Maps would be helpful, but I think they are currently working on that. Happy customer, here! **What problems is ReviewTrackers solving and how is that benefiting you?** Helping to improve our review scores and also our responses to reviews across a large company with many locations. **Official Response from Jessica Cage:** > Hi Jake! Thank you for taking the time to leave us a review. We are thrilled to hear you are loving our product! ### 10. My unbiased review **Rating:** 3.5/5.0 stars **Reviewed by:** Arpit A. | Brand Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2022 **What do you like best about ReviewTrackers?** Increased visibility: Reviews and ratings can impact a business's search engine rankings, and a review tracker can help businesses track and improve their online visibility. Actionable insights: A review tracker can provide businesses with valuable insights into customer feedback, which can be used to identify areas for improvement and drive business growth. Time-saving: Manually tracking and responding to reviews can be time-consuming, and a review tracker can help businesses streamline this process and save time. **What do you dislike about ReviewTrackers?** Review trackers may only track reviews from specific sources, such as popular review websites or social media platforms. This means that businesses may not be able to track all of the reviews that are being posted about their products or services. **What problems is ReviewTrackers solving and how is that benefiting you?** Improved customer service: By regularly monitoring reviews, businesses can identify and address any issues or concerns that customers have, which can help improve customer satisfaction and retention. ### 11. I've already told others about it! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Outbound Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about ReviewTrackers?** Being able to track reviews, answer our members and get feedback in real-time. **What do you dislike about ReviewTrackers?** The arbitaray scoring system for locations **What problems is ReviewTrackers solving and how is that benefiting you?** We have a clear advantage over compeition in our sector now. 7,000 reviews later and we're significantly ahead of others in terms of digital image and perception. **Official Response from Jessica Cage:** > Hi Ryan! Thank you for taking the time to leave us a review on G2. We are glad to hear you are enjoying our product and will pass along your feedback! ### 12. Great, easy way to manage tons of location reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about ReviewTrackers?** The ability to see all of our locations in one spot. Also our AMAZING rep Anna H! **What do you dislike about ReviewTrackers?** It can be difficult to explain to some of our team members who want a really high-level view of the tool, or people we don't want as users necissarily **What problems is ReviewTrackers solving and how is that benefiting you?** We have tons of locations and it's so much easier to see all of the reviews come in on one platform **Official Response from Jessica Cage:** > Hi! Thank you for taking the time to leave ReviewTrackers a review and shouting out Anna! We will pass along your feedback to the team. ### 13. Essential tool in keeping up with and managing reviews from all channels. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about ReviewTrackers?** Review Trackers brings everything to you and makes managing reviews simple. **What do you dislike about ReviewTrackers?** I don't have any complaints about Review Trackers. **What problems is ReviewTrackers solving and how is that benefiting you?** Keeping up with review trends and responding when necessary. **Official Response from Jessica Cage:** > Hi Jose! Thank you for taking the time to leave us a review. We are thrilled to hear you are loving our platform! ### 14. Easy convenient way to track reviews and send requests **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy M. | Marketing + Creative Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about ReviewTrackers?** It's convenient! I oversee 35+ unique brands and can see all of their results in one place with actionable results. I can get as many or as few email notifications as I'd like in addition to reviewing the dashboard. **What do you dislike about ReviewTrackers?** Sometimes review sites disconnect themselves and I don't always catch it so that's frustrating. I also wish we could change things to our time zone - I track by the month and it ends in Britain's time zone making my tracking off on the end of the month sometimes. Also some of the negative keywords in the system aren't really negatives in our industry. **What problems is ReviewTrackers solving and how is that benefiting you?** Monitoring, responding to, and soliciting our online reviews. It saves me tons of time and allows me to immediately correct any issues as well as makes it easy to track and praise teams. **Official Response from Megan Zink:** > Hi Stacy! Thank you for taking the time to leave us a G2 review, we truly appreciate it! We are glad the tool is easy and convenient for you to use, for all your brands. Your feedback is valuable and will be passed along to our team! ### 15. Customer service is outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about ReviewTrackers?** Reports that can be sent weekly that is giving g our retail partners a pulse of their bisiness **What do you dislike about ReviewTrackers?** I don't believe their is anything not working well. **What problems is ReviewTrackers solving and how is that benefiting you?** They solve updating store hours and reply to all negative review ### 16. ReviewTrackers Makes ORM easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about ReviewTrackers?** I like being able to see all our company's reviews across multiple review sites, **What do you dislike about ReviewTrackers?** It's sometimes hard to find the response I want to use because the box in which the templates are stored is too small. **What problems is ReviewTrackers solving and how is that benefiting you?** Ability to track reviews across the many sites where customers leave reviews. **Official Response from Jessica Cage:** > Hello! Thank you for taking the time to leave us a review. We are glad to hear you are enjoying using our product and will pass along your feedback to the team! ### 17. ReviewTrackers has been geat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about ReviewTrackers?** ReviewTrackers does exactly what it says it does, helps you grow your business. Lets you know quickly when someone has posted so you can respond quickly. **What do you dislike about ReviewTrackers?** Nothing that I can think of. Does what it says it will do. **What problems is ReviewTrackers solving and how is that benefiting you?** Getting reviews can be difficult. ReviewTrackers helps with that. **Official Response from Jessica Cage:** > Hello! Thank you for leaving us a review on G2. We are excited to hear you are enjoying our platform! ### 18. Very easy and helpful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about ReviewTrackers?** Our company has been using ReviewTracker for several years. We are in the restaurant industry. We find it a very helpful tool to track how restaurants are doing, trends, and keep them competitive against each other. The review score summary and location score are great metrics. The restaurants find it very easy to use and navigate. It's at a good price point and will be something we continue to use. **What do you dislike about ReviewTrackers?** Sometimes if one of the review sites disconnect, it doesn't alert us, so it may take us a few weeks to notice. The red and green words to indicate positive or negative could be helpful, but it's just too much data to really see a trend. Overall, we like most of the features! **What problems is ReviewTrackers solving and how is that benefiting you?** We have 15 restaurants that can be hard to track multiple review sites, and Reviewtrackers really makes it easy to see all the data in one spot. It also makes it very easy for our managers to respond in one spot instead of logging in and out of multiple sites. **Official Response from Megan Zink:** > Hi! Thank you for taking the time to leave us a G2 review! We want to thank you for being customer for several years and are thrilled to know you are loving the platform. Also, we truly appreciate your feedback and will pass along to the team. Once again, thank you for leaving us a review! ### 19. Great summary of many sources **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about ReviewTrackers?** how they summarize all the comments each day **What do you dislike about ReviewTrackers?** wish they could directly connect with a few platforms like yelp. **What problems is ReviewTrackers solving and how is that benefiting you?** Gives us a way to score our locations and if they are improving **Official Response from Jessica Cage:** > Hi there! Thank you for taking the time to leave us a review. We appreciate your feedback and will pass along to the team! Again thank you for leaving us a review on G2. ### 20. Review Trackers has always provided great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about ReviewTrackers?** Review Tracker has help us get a handle on what stores are having problems and what stores are succeeding in customer care. **What do you dislike about ReviewTrackers?** I don't see any downside to using Review Tracker. It is a great business tool to handle online reviews. **What problems is ReviewTrackers solving and how is that benefiting you?** The local listing management tool is beneficial as we can update store hours immediately. **Official Response from Jessica Cage:** > Hey there! Thank you for taking the time to leave us a review. We are thrilled to hear you are loving our platform! ### 21. ReviewTrackers makes it easy to request feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about ReviewTrackers?** It's easy to email customers and request reviews. We give them links to two options: Facebook and Google. Older customers often don't know where to go to leave a review so the email simplifies the process. We can also easily remind people who did not yet click to leave a review. **What do you dislike about ReviewTrackers?** I think the price is too high. $50 a month is not equivalent to other similar services. I think $20 is more reasonable. **What problems is ReviewTrackers solving and how is that benefiting you?** ReviewTrackers is helpful because it lets us know immediately if there is a new review out there. Rarely, we have a negative comment so it is important to know that feedback is out there for the world to see and we can quickly address it. **Official Response from Megan Zink:** > Hello there! Thank you so much for leaving us a G2 review! We are happy to hear how much you enjoy our request feedback tool and are receiving positive feedback. We appreciate your feedback and will pass along to the team. Thank you again! ### 22. It's so efficient having all of our reviews funnel into one central space. **Rating:** 5.0/5.0 stars **Reviewed by:** Alison W. | Marketing Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about ReviewTrackers?** It's so efficient having all of our reviews funnel into one central space. We also appreciate being able to filter specific types of reviews focusing on keywords we choose. **What do you dislike about ReviewTrackers?** There is nothing that we don't like about ReviewTrackers. **What problems is ReviewTrackers solving and how is that benefiting you?** ReviewTrackers helps us maintain our online reputation. We can get in front of all our reviews FAST and take a more proactive approach when it comes to responding to both positive and negative reviews. **Official Response from Megan Zink:** > Hi Alison! Thank you for taking the time to leave us a review on G2! We are thrilled to hear there is nothing you don’t like about ReviewTrackers, we prioritize our customer satisfaction first. We understand how important it is to have your reviews all in one place in order to respond accordingly. Big thank you again for leaving us a review! ### 23. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | Executive Chef, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about ReviewTrackers?** Seeing all reviews in one place make it easy to get an overall picture of how customers view your business Reviewtrackers make sifting through reviews a breeze. They were also very compassionate and understanding throughout COVID shutdowns **What do you dislike about ReviewTrackers?** The platform does require some time to understand and learn how to use to its full potential **What problems is ReviewTrackers solving and how is that benefiting you?** Solving the issue of scouring the internet to find reviews **Official Response from Jessica Cage:** > Hi Chris! Thank you for taking the time to leave us a review on G2! We are thrilled to hear you love our software for your reputation management. We appreciate your feedback and will pass along to our team. Thank you again! ### 24. Extremely Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about ReviewTrackers?** The dashboard is extremely easy to use. The best part of ReviewTrackers is their customer service. Matt has always been helpful and on top of things. **What do you dislike about ReviewTrackers?** I've been using ReviewTrackers for several years and have no complaints. **What problems is ReviewTrackers solving and how is that benefiting you?** Single dashboard to manage all my online reviews. We also utilize the Local Listings feature which helps ensure all profiles are accurate. **Official Response from Megan Zink:** > Hello Clayton! Thank you for taking the time to leave us a review on G2! We are happy to hear you are loving our platform, our local listings feature and our customer service. Customer satisfaction is our number one priority and we are happy to have you as a customer. Once again, thanks for leaving us a review! ### 25. The platforms allows great insight into the voice of customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about ReviewTrackers?** Provides great insight into the voice of the customer, has pretty good reporting functionality, user friendly **What do you dislike about ReviewTrackers?** we don't notified when the review sites disconnect. I think the pricing can be a little less. **What problems is ReviewTrackers solving and how is that benefiting you?** Reviewtrackers helpes consolidates all my reviews across various sites into one view making it easy to have everything at just a few clicks away ### 26. A Really Great Aggregator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about ReviewTrackers?** The different grouping options for all of our brands is huge for us. With 20+ hotels and 20+ restaurants, this is super helpful! **What do you dislike about ReviewTrackers?** The only thing I wish we could revise is the ability to respond to Yelp and Trip Advisor within the platform. **What problems is ReviewTrackers solving and how is that benefiting you?** Keeping up with reviews! If we had to individually login to every single account for each review system, this would be a full-time job. With ReviewTrackers - our team is able to spend a minimal part of the day responding to reviews and managing concerns. **Official Response from Jessica Cage:** > Thank you so much for taking the time to leave us a review on G2! We are thrilled to hear how helpful our tool is to you daily. Thank you for your additional feedback, we will forward to our team. Thank you again! ### 27. Great consolidation of reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about ReviewTrackers?** Saves me so much time, I don't have to go clicking around to various sites. I am shown all the reviews in one place. **What do you dislike about ReviewTrackers?** honest it's all great. No complaints at all. **What problems is ReviewTrackers solving and how is that benefiting you?** I'm able to see a consolidated list of the reviews, with updated rating averages etc **Official Response from Megan Zink:** > Hi there, Thank you for taking the time to leave us a review on G2! We are happy to hear you are saving so much time with our software. We really appreciate you taking the time to leave us a review! ### 28. Display Reviews on Website - Great Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about ReviewTrackers?** Ability to display reviews on our website and the competitor analysis. **What do you dislike about ReviewTrackers?** There isn't anything that I dislike per-se but I didn't go with them for local SEO (data aggregators) **What problems is ReviewTrackers solving and how is that benefiting you?** One dashboard for us to look at reviews from all sources and ability to display reviews on website **Official Response from Megan Zink:** > Hello! Thank you for taking the time to leave us a review on G2! We are happy to hear you are loving our widget tool. Once again, we appreciate you taking the time to leave this feedback about our platform and hope you’ll think of us in the future for your local SEO needs. ### 29. Seemless Integration and Helpful Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2020 **What do you like best about ReviewTrackers?** Reviewtracker platform itself is one of the best I have worked with. Super easy to learn and navigate and a ton of useful metrics and data is easily tracked, accessible, reported and exported. **What do you dislike about ReviewTrackers?** None at the moment. Staff has been quick to turnaround requests. **Recommendations to others considering ReviewTrackers:** None **What problems is ReviewTrackers solving and how is that benefiting you?** Easy, one-stop show for metrics on reviews and allows for easy replying to reviews with limited staff-power needed **Official Response from Chelsea Glosser:** > Thank you for your review of ReviewTrackers! We're happy to hear that the platform is easy to use and provides the reviews and metrics you need for your business to succeed. We will be sure to share your feedback with our support team. Thank you again – we sincerely appreciate the time you took in leaving this on G2! ### 30. A more stable and prudent administration. **Rating:** 4.5/5.0 stars **Reviewed by:** Aman T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2020 **What do you like best about ReviewTrackers?** I like this software since it is centralized in spreading and informing the reputation of a particular organization, which is very necessary to offer evaluation and quality of the services of said company, highlighting that one of my favorite aspects in relation to this ingenious application, is that it constantly develops new innovative skills to make its platform a more advanced and optimal window, to correctly manage all the arguments of the users who reside in these digital areas. **What do you dislike about ReviewTrackers?** We can comment that the main panel of this application and the most centralized reviews searches in relation to the complete satisfaction of a particular service, through chrome, can be a total challenge, precisely if you are trying to segment groups equally for a more agile and formidable administration, being a problem that requires a solution, with a more stable integration with this web browser. **Recommendations to others considering ReviewTrackers:** Review Trackers is very suitable for various solutions in which you want to implement, to offer a more focused attention on the comments and opinions made by your clients, allowing you to answer these arguments from the same platform, which accesses and guarantees the flexibility of the course of this work, being useful for specific tracking purposes in reviews and ratings in weights, hospitality, retail, automotive industry, and among many other categories in which you can play this software, to promote a more convincing service. **What problems is ReviewTrackers solving and how is that benefiting you?** We practically use this system to manage in a more comfortable way, all the opinions of the users registered in our platform, being very useful, since through the software, we can track the locations of these comments or reviews, answer certain arguments and even conduct surveys to specify more specifically the satisfaction of these customers with obtaining our products or the services we offer, being very useful since from a more controversial point of view, they do not agree to be attentive to the publications of these individuals immediately. **Official Response from Chelsea Glosser:** > Hi Aman - Thank you for taking the time to write this review about ReviewTrackers! We're happy to hear that ReviewTrackers has made it easy to centralize reviews and inform the reputation of an organization. Once again, we appreciate you taking the time to leave this feedback about our platform. ### 31. A constant monitoring of all operations. **Rating:** 4.5/5.0 stars **Reviewed by:** Gabrielle D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about ReviewTrackers?** I love Review Trackers since it is a multipurpose software, which maintains functions and accessories that are necessary to carry out a complete job, as it allows us to manage opinions received from registered users on our platforms or consumers of our digital product, as well as access to request reviews from these individuals about their respective satisfaction with the services that we generally offer on third-party sites, as it is one of the qualities that I like the most in relation to this system. **What do you dislike about ReviewTrackers?** The implementation was a bit annoying and difficult to execute, as it had to integrate its own skills to ensure that this system will perform its job well in follow-ups, for the contemplation of said work in particular, which requires improvements, for flexibility in these initial areas of great importance, to append the program in an easier and simpler way, without excluding that menu navigation does not always make sense. **Recommendations to others considering ReviewTrackers:** Review Trackers is suitable for companies trying to increase their online traffic and monitor everything that is entering, specifically all comments and reviews in relation to their business performance, which is very useful to establish improvements in their work environment, or updates of versions constantly, exercising alerts through emails, in order to maintain the privilege of answering said request, and satisfy certain doubts, being compatible with the areas of customer relations to strengthen the online presence and the reviews left these individuals. **What problems is ReviewTrackers solving and how is that benefiting you?** We use Review Tracker to collect all the reviews and comments made by all customers who keep our products running constantly, letting us know the pros and cons that they have noticed over time, including that it is very useful to The same way to respond to this request, precisely on the websites that we acquire that stand out primarily in the review of these arguments at a general level, highlighting that we can perform functions as a complement, such as executing marketing processes through social networks, where In the same way, the administration of opinions in relation to the production that we carry out is carried out. **Official Response from Chelsea Glosser:** > Hi Gabrielle - Thank you for taking the time to write this review! We're happy to hear that ReviewTrackers has made it easy to manage and request reviews. We also appreciate your comment that ReviewTrackers is a great tool to help increase online traffic and listen and act on customer feedback. Thank you again for leaving your recommendations and insights – we appreciate it! ### 32. Quick and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Erica S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about ReviewTrackers?** I've been using their local listings feature and it's been very easy to navigate and make updates on. It definitely saves me a lot of time. Their client support team is also quick to respond and always helpful when I need any assistance, which I highly appreciate. My team has also been using RT to analyze reviews and it's been great to have reviews easily accessible in one platform. **What do you dislike about ReviewTrackers?** There are some actions that I am unable to do through the dashboard for now, but the RT team are able to take care of it pretty quickly. It hasn't been a big issue for me. **What problems is ReviewTrackers solving and how is that benefiting you?** For local listings, it saves me from having to go through every listing one by one and update info. We have over 50 stores that we handle this for so the local listings feature helps immensely. It also lists store info on so many online listings, which they weren't on before, and that helps increase our visibility online. **Official Response from Chelsea Glosser:** > Hi Erica - Thank you for your positive review! We're glad we could make it easier for you to manage your local listings and reviews. We're proud to be a partner with your business, and we will make sure to share your review with our support team. Thanks again for sharing your ReviewTrackers experience with the G2 community! ### 33. ReviewTrackers Has Made A HUGE Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Blake G. | Web Marketing Services Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about ReviewTrackers?** Really great support from our rep, Aisha, and the whole ReviewTrackers team. I work for a national carpet cleaning brand. Being in the home services space, online reviews make a big difference. Our franchise network was way behind our competition in both number of online reviews and review quality. Deciding to work with ReviewTrackers has made a huge difference. ReviewTrackers worked with our IT team to create a review solicitation sequence that integrated with our scheduling software. That way when our franchisees finished a job, texts and emails would go out automatically asking customers for a review. Because of ReviewTrackers, our franchises get way more reviews without even trying. ReviewTrackers also helped us increase our average rating, increase our response rate by 38%, and decrease our average response time by 79% network-wide. This helped our franchisees book more jobs and even helped many of them rank better on Google. ReviewTrackers has really helped us step up our online reputation management. They've always been super responsive and have provided great support. Honestly, a pleasure to work with. I would highly recommend using them. **What do you dislike about ReviewTrackers?** We sometimes need to submit our own review sources. The system usually will find many of them for us, but it's not perfect. **What problems is ReviewTrackers solving and how is that benefiting you?** Because of ReviewTrackers, our franchises get way more reviews without even trying. ReviewTrackers also helped us increase our average rating, increase our response rate by 38%, and decrease our average response time by 79% network-wide. This helped our franchisees book more jobs and even helped many of them rank better on Google. **Official Response from Chelsea Glosser:** > Hi Blake – Thank you so much for your review of ReviewTrackers! We're happy to hear that the ReviewTrackers team has made it simple to implement a review solicitation sequence that integrates with your scheduling software, and has helped increase your overall reviews and average ratings. We will be sure to share this positive feedback with Aisha as well. Thank you again – we sincerely appreciate the time you took in leaving this on G2! ### 34. Great tool worth your time. **Rating:** 4.5/5.0 stars **Reviewed by:** Gary G. | IT Department, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2020 **What do you like best about ReviewTrackers?** One of the functions that I like the most about this software is its customer satisfaction management, since they are unsurpassed and maintain an incredible receptivity to the requests that are sent, when there is a problem derived from Review Trackers, that is, It is not necessary to wait a long period of time in business days to receive a response about the doubts or inconveniences that are generated like any operating system once it is implemented, mentioning that it is one of the qualities that most attract my attention, in comparison to other systems with similar functionalities. **What do you dislike about ReviewTrackers?** We can make a relevant mention of this software, that some of its functionalities are usually disastrous and difficult when operating them, if this option of use is needed for our own convenience, in more specific and similar words, it should be noted that the panel Home and review search features when used through a particular browser are usually minimal challenge, which encourages a slowdown in workplace results. **Recommendations to others considering ReviewTrackers:** Review Trackers is excellent for companies trying to increase their online traffic and monitor everything they enter about their functions, that is, it is very suitable for viewing the comments made by all customers on their pages and on other platforms, as a kind of frequent follow-ups, being very useful to provide technical services if there is any failure, or to improve the quality of the product that you produce in your company, being a very useful software, if we refer to this laboratory branch based mainly on its users. **What problems is ReviewTrackers solving and how is that benefiting you?** We use Review Trackers with a fundamental objective in one of our subordinate areas for knowledge about the comments made by each of our clients, to determine the satisfactions and needs that have been solved by each of the products that we make internally in the company that we own, including problems that strangely often arise and provide technical support to their priorities of the article that is offered, that is to say that we use this software to monitor the reviews that each user of the service we provide. **Official Response from Chelsea Glosser:** > Hi Gary - Thank you for taking the time to leave a review here on G2 and for the 4.5 stars! We especially appreciate you calling ReviewTrackers a great tool worth people's time, and for providing feedback within this review. Thank you again – we appreciate your support! ### 35. Tool for classifications of the opinions provided. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2020 **What do you like best about ReviewTrackers?** It has powerful opinions management of the users of the different companies, to receive comments, including that it allows to request totally positive reviews on third-party sites, so that each business establishment can attract more customers due to the classifications that they provide Of the services, once, offered to these individuals, not excluding, that I love Review Trackers because it allows us to track NPS scores, locations and suppliers, being a useful software with great functionality, for many companies. **What do you dislike about ReviewTrackers?** The implementation of this software on any platform can be a bit annoying, because many analyzes must be carried out to know exactly the compatibility that this system acquires with the servers that a particular company acquires, including that the Sentiment analytics, to promote a more specific service according to customer satisfaction, is still in beta, or rather, is not currently available. **Recommendations to others considering ReviewTrackers:** Well this software is an excellent solution for specialists who are based on marketing, and leaders who seek to carry out constant monitoring and administration of online reviews of each of the users that it contains registered on its digital platform, more than anything , to classify and guarantee, between themselves and future clients that their system is reached and can visualize the effectiveness of our services, on a large scale, for a good position in the positive theories of the work we do, without excluding that your tool of the NPS is extraordinary and recommended. **What problems is ReviewTrackers solving and how is that benefiting you?** Review Trackers helped us manage the reviews received from different and multiple providers and locations in one place, that is, in a predetermined interface, which, in the same way, allows us to automatically classify the positive opinions of our services, to be published in our most visible sources by new users, in order to get more and more users, due to the good ratings that most of these individuals give us, and at the same time this software agrees to request reviews from happy operators. **Official Response from Chelsea Glosser:** > Hi Michael - Thank you for your positive review! We're glad we could make it easier to manage the reviews received from different and multiple providers and locations. We're also happy to hear our NPS has been simple to use and recommended by your team. Thanks again for sharing your ReviewTrackers experience with the G2 community and for leaving this review. ### 36. ReviewTrackers ROCKS **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about ReviewTrackers?** The ease of use. ReviewTrackers user interface is extremely intuitive. **What do you dislike about ReviewTrackers?** There really isn't anything that our team dislikes. **Recommendations to others considering ReviewTrackers:** Just do it. **What problems is ReviewTrackers solving and how is that benefiting you?** We had a difficult time managing our reviews -- it was piecemeal at best. Our response rates were terrible. What responses we did have were poor. We did not have a handle on it whatsoever. Since we've been working with ReviewTrackers (for about a year now) our response we are able to manage most of our reviews from one dashboard. Our response rates have improved 75%. And, although we are constantly working on the quality of our responses, they have improved as well. **Official Response from Chelsea Glosser:** > Hi Mary - Thank you so much for your review on G2. We're glad ReviewTrackers has made it intuitive to manage your reviews and has helped you improve your response rate by 75%! In addition, it's great to hear that the quality of responses has improved since using ReviewTrackers. Thank you again for taking the time to leave this review, we sincerely appreciate it. ### 37. A little rocky at first, but things are really coming together. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2020 **What do you like best about ReviewTrackers?** I like the Dashboards and the amplify widgets. Its so easy to use the platform a child could. Collection of 1st party reviews couldn't be easier with the included tools. The tools work and I don't have to worry about them daily/weekly/ or even monthly. **What do you dislike about ReviewTrackers?** Getting helpful assistance with API troubleshooting takes longer than I usually care for. Was a little difficult originally getting assistance in the beginning but we are learning together. **Recommendations to others considering ReviewTrackers:** Listen to your agency partners! Thanks! **What problems is ReviewTrackers solving and how is that benefiting you?** I was trying to integrate their review management capabilities into my platform **Official Response from Alyssa Shaoul:** > Hi there, Thank you so much for sharing your updated ReviewTrackers experience with the G2 community. We're so happy to hear that you find it easy to use the tools for generating, responding to, and displaying reviews. Again, we sincerely apologize for any difficulty you have experienced with our API integration. Our goal is to make this experience as seamless as possible for our customers, and we appreciate the opportunity you gave us to make things right. If there is anything else that our team can assist with, please don't hesitate to email support@reviewtrackers.com or your customer success manager. Again, thank you for taking the time to share your valuable feedback. ### 38. The BEST support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Mycah H. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about ReviewTrackers?** ReviewTrackers is seriously the best local listing platform a company could ask for. Their client support team is responsive, proactive, and dedicated to meeting your needs. On several occasions, we had an urgent request that required fast action, and ReviewTrackers never failed to follow through. Overall, the platform is very user-friendly, provides excellent reporting features, and makes responding to reviews manageable. One of my favorite features within this platform is the unlimited users and the ability to manage role preferences. Our franchise partners much appreciated being a part of the review process and receiving updates on their location's presence in the digital space. There are no words to describe how much our team enjoyed working with ReviewTrackers. Everything about the experience was positive. The only reason we switched platforms was to meet the needs (i.e., that of which are unrelated to ReviewTrackers) of our growing franchise; otherwise, we would have never left this platform. **What do you dislike about ReviewTrackers?** The ONLY thing is I wish they could have released their new local listing platform before we had to change companies. I was so excited to see the potential! **What problems is ReviewTrackers solving and how is that benefiting you?** We realized our need to be proactive with our reviews, in terms of responses AND requesting. Our digital team also realized the value of bringing awareness to our franchise partners about their digital presence and educating each member on how to make this data useful. ReviewTrackers opened our eyes to the potential of online reputation management and motivated us to take each of our locations to the next level. **Official Response from Alyssa Shaoul:** > Hi Mycah, Thank you so much for your positive review! We're happy to provide you with local listings support and appreciate the feedback about how the platform is easy-to-use and makes responding to reviews more manageable. We're happy to be a partner with your business, and we will be sure to share this feedback with our support team as well. Once again, thanks for sharing your ReviewTrackers experience with the G2 community! ### 39. I would be lost without ReviewTrackers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about ReviewTrackers?** I like having all my locations on one dashboard. Being able to respond to all my reviews is great. Review Trackers is very easy to use. I send daily reports to senior leadership to show how each of our communities is doing. **What do you dislike about ReviewTrackers?** I wish yelp would integrate with the system. It'd difficult jumping to different platforms. **Recommendations to others considering ReviewTrackers:** Try it out, the service I receive from is always top of the line. **What problems is ReviewTrackers solving and how is that benefiting you?** The ability to automate reviews is invaluable. We use the web widget to show reviews on our websites. **Official Response from Alyssa Shaoul:** > Thank you so much for taking the time to write a review here on G2. We're so happy to hear that ReviewTrackers makes it easy to respond to all of your reviews and send reports back to senior leadership. While we showcase Yelp reviews on our platform, we appreciate your feedback about responding to them directly and will take this back to our team internally. We will also share your review with our Product and Engineering teams, for they will be excited to hear how much you value the automated review responses as well as the web widget to showcase reviews. Once again, thanks for sharing your ReviewTrackers experience with the G2 community! ### 40. ReviewTrackers doesn't lead to clients leaving reviews **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2019 **What do you like best about ReviewTrackers?** Not much.. the program doesn't really do what they claim it does.. increase your business client reviews on Google, etc. **What do you dislike about ReviewTrackers?** I've used ReviewTrackers for over 6 months now and have had little luck getting my clients to leave reviews for my business on Google, etc., which is specifically what ReviewTrackers is supposed to do. I can't customize the email subject or the actual content of the ReviewTracker email to help increase the chance that my clients actually open the 'please leave a review' email. Since my clients don't open the email, they don't receive the link to leave me a review on Google, etc. I see very little value in using the ReviewTrackers service. **Recommendations to others considering ReviewTrackers:** Do your research and look for a program that lets you customize the email subject and email content that does to the client asking them to leave a review. ReviewTracker's email to the client simply says "follow up" which is definitely not attention getting and will not cause a client to even open the email, let alone leave a review for you. **What problems is ReviewTrackers solving and how is that benefiting you?** I have solved no problems using ReviewTrackers. Apparently, ReviewTrackers doesn't let the user customize the email content or subject to get the client to actually open the email and leave an online review for your business. **Official Response from Alyssa Shaoul:** > Hi there, thanks for sharing your candid feedback with us. We’re sorry to hear you haven’t been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default templates, which you can always personalize to drive campaign performance and increase your volume of reviews. This ability is communicated in our training materials, which we're happy to again walk through with you in even greater detail. We have many success stories of business customers who have leveraged the Ask Tool to generate more reviews, and we’d love to help you do the same. Please reach out at any time to our Customer Success team (support@reviewtrackers.com), who will help you harness the full potential of ReviewTrackers and the Ask Tool. Again, thanks for taking the time to write about your experience, and we look forward to talking with you. ### 41. The best tool to improve your reputation as a company. **Rating:** 4.5/5.0 stars **Reviewed by:** Deloras H. G. | Sales Manager, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2019 **What do you like best about ReviewTrackers?** I like this platform because it accesses, inspects and examines many review sites, providing me with the most specific and accurate information about the opinions of the clients, it also provides me with real time monitoring, answers to opinions that damage our image, as well as follow-ups that help the company to take care of its reputation, which is very good because not only we manage to do a more efficient job, but we earn money with it. I am very pleased that the use of this program is not complex and that it has several versions which makes it an application adaptable to your pocket or general budget. **What do you dislike about ReviewTrackers?** Actually, there is nothing I do not like about this program, but any update or improvement would not hurt, because I think there are always things that you can add to a program. **Recommendations to others considering ReviewTrackers:** Review trackers are very easy to use and has a very nice interface, has undoubtedly been a key tool in the productivity and growth of our company, so I recommend this application to all companies that wish to have a good reputation, reduce monitoring times and follow-ups, as well as increase their sales, solving the needs of their customers and providing a better service. **What problems is ReviewTrackers solving and how is that benefiting you?** This program is excellent, since it helps us to compile a series of suggestions and opinions from clients, which have allowed us to detect our deficiencies as a company and those things that we must improve, this is very good, because activities that we thought were well directed they were, and without this tool we would have simply broken as a company, because by not clearly seeing where we are going, or controlling this, we would lose a lot of money and it would be impossible to recover. **Official Response from Alyssa Shaoul:** > Hi Deloras, thank you so much for taking the time to write a review here on G2. We're so happy to hear that ReviewTrackers is helping your team manage brand reputation and monitor customer reviews and opinions in real-time. We also shared your review with our Product and Engineering teams, and they're thrilled to know that you find our platform easy to use and key to the productivity of your company. Once again, thanks for sharing your ReviewTrackers experience with the G2 community! ### 42. An essential & easy to use online reputation management tool for large or small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Andre K. | Owner, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2019 **What do you like best about ReviewTrackers?** From small single location businesses to multi-location franchises, setting up and synching review profiles for biz clients was a breeze. Furthermore, the review manager menu design is ultra-intuitive and the actual review manager software is fantastic. **What do you dislike about ReviewTrackers?** Real-time review updates could be better synched. **Recommendations to others considering ReviewTrackers:** Their customer service is on an entirely different level vs sites like yext (seriously no bueno) or birdeye.com (better than yext but still sucks) which I appreciate. **What problems is ReviewTrackers solving and how is that benefiting you?** The entire suite of business management reputation services just provides a great value-add to my digital web services and most importantly, stopped all those pesky calls and emails from clients because it was so easy to use and teach. **Official Response from Alyssa Shaoul:** > Hi Andre, thank you so much for writing a review of ReviewTrackers here on G2. We're so glad to hear you had zero issues getting your agency's clients set up with our software platform. More importantly, we're happy that you find ReviewTrackers intuitive, easy to use, and easy to teach. Thank you also for your kind words about our customer service. We're deeply committed to the success and growth of our customers, and reviews like yours validate what we do and motivate us to continue to deliver a stellar support experience. Again, thank you so much! ### 43. ReviewTrackers **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2019 **What do you like best about ReviewTrackers?** Daily insights and updates on the performance of the reviews. We have restaurants in 3 other locations around the world and ReviewTrackers is good at managing the overall scope of this. **What do you dislike about ReviewTrackers?** Slight delay when extracting reviews but this could be due to how big the file can be sometimes. **Recommendations to others considering ReviewTrackers:** For a central tool to manage multiple location reviews. this is great tool to use. **What problems is ReviewTrackers solving and how is that benefiting you?** Great way for us to track reviews around the world from a central location. **Official Response from Alyssa Shaoul:** > Hi Nicholas, thank you for sharing your review with the G2 community. We're happy to hear that ReviewTrackers is helping you track reviews and gain insights into the performance of your business locations. Having a central tool to manage what your customers around the world are saying online is definitely what ReviewTrackers is made for. If you have any additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Again, thanks for taking the time to review ReviewTrackers! ### 44. Managing and tracking customer contacts with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer P. | Social Media Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2019 **What do you like best about ReviewTrackers?** The two things I acknowledge most about survey tracker are one, a solitary spot that gathers the audits I have to react to and share with my group and two, simple to create measurements that I can impart to my group so we can talk about territories of chance and triumphs. **What do you dislike about ReviewTrackers?** While Google audits will in general populate quick, surveys from different locales, particularly Yelp take longer. At the point when a survey is one that I feel needs quick consideration, I will in general location it through my email alert as I have missed reacting in an auspicious way looking out for audit tracker to refresh with the data. **Recommendations to others considering ReviewTrackers:** I do appreciate audit trackers more than I get baffled with it and I would prescribe it. Furthermore, the care staff is too useful, reacts rapidly, and is available to thoughts and recommendations! **What problems is ReviewTrackers solving and how is that benefiting you?** Having inquired about a couple of different stages, I have arrived at the resolution that it would take me a ton to switch. This site gives me a larger number of apparatuses than its opposition and at a lower cost. It is without inquiry an extraordinary incentive for what you get. **Official Response from Alyssa Shaoul:** > Hi Spencer, thank you for recommending ReviewTrackers to the G2 community! We value your feedback, and we're so glad to hear that our software platform is helping your team efficiently manage reviews of your business locations. If you have additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Again, thanks for the 5-star review! ### 45. QUICK AND EASY! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about ReviewTrackers?** This is an amazing tool! You can manage all of your social media platforms on one site. It keeps everything clean. **What do you dislike about ReviewTrackers?** It is hard to edit your review, you have to physically go on the social page to edit. **Recommendations to others considering ReviewTrackers:** The best decision our team has made getting Review Tracker. Quick, easy, fast and clean. **What problems is ReviewTrackers solving and how is that benefiting you?** My team resolves escalated issues utilizing the review tracker. It is quick and easy for them to use and understand. **Official Response from Alyssa Shaoul:** > Hi there, thanks for sharing your experience of ReviewTrackers with the G2 community! We love how you describe our software platform as "keeping everything clean." Massive amounts of customer feedback and data can certainly be difficult (and sometimes messy) to manage, but we're glad ReviewTrackers is helping your team in that regard. Again, thanks for taking the time to write your review! ### 46. Perfect fit for our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2018 **What do you like best about ReviewTrackers?** We checked with other review aggregate companies, but for our needs, ReviewTrackers was the best. Their platform is easy to use and provides us with all the tools we need to see all our reviews in one spot. They make it easy to respond to our member's reviews and reporting is a breeze. It helped us to free-up A LOT, and who doesn't need more time? **What do you dislike about ReviewTrackers?** The only area where they can improve is to add review updates. If a member updates their review, it doesn't seem to update in the system. Still, this service is outstanding! We love it! **Recommendations to others considering ReviewTrackers:** For the cost, ReviewTrackers is exceptional. Review tracking these days is SO essential. Not only is the tracking crucial, but responding to reviews (good or bad) is powerful. Knowing how your customers feel about your products or service and being able to improve them from the feedback on reviews is necessary to succeed and flourish in this highly competitive environment. **What problems is ReviewTrackers solving and how is that benefiting you?** This saves us hours of time and makes reporting on reviews much easier. The other major benefit is we're able to see reviews from all sources, such as Facebook and Google. We used to only report on Yelp reviews since that was the majority of reviews, but now we can report on all reviews sources. Our reports are FAR more comprehensive. We learned that Yelp was about 65% of all of our reviews, so we were missing out on 35% of all our reviews. This helps with service recovery far more, too, since we can respond to reviews from other sources. Using ReviewTrackers is a major improvement. **Official Response from Chris Campbell:** > Hi Christopher, Thank you so much for the high star rating and for sharing your thoughts here on G2 Crowd! We are so happy to hear that you are getting great value from ReviewTrackers. I have already shared your feedback with our Product and Engineering teams. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. ### 47. Powerful Review Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner H. | Corporate Communications Specialist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about ReviewTrackers?** The RT team makes you feel like you are their biggest client. They are regularly asking for feedback on potential new features and ideas. Whether we are on desktop or mobile, their intuitive software design allows our marketing team to quickly build reports or respond to our customers. **What do you dislike about ReviewTrackers?** We would love more workshop or "how to" videos! Videos that could help us walk through new site features or provide helpful tips on responding to customers (Tips such as placing your location's name within the review response can actually boost your organization's SEO). **What problems is ReviewTrackers solving and how is that benefiting you?** In the world of healthcare, word-of-mouth can be make or break for your organization. ReviewTrackers helped us build a stronger online presence by connecting us to our customers quickly. Features such as requesting reviews and custom URL landing pages, gave us incredibly unique ways to gain more reviews for our 100+ locations. **Official Response from Chris Campbell:** > Hi Tanner, Thank you so much for sharing your feedback here on G2 Crowd! We are so glad that our review management software has helped your 100+ locations achieve better business results. I especially appreciate your feedback about our software design; it's something that our team works hard at every single day, and I am so glad that our efforts have led to a better user experience for you and your organization. I'm taking note of your request for more "how to" videos and helpful tips; rest assured that our Customer Success team is already developing new and better ideas on how to educate customers about the importance of reviews, plus industry best practices. Thanks again for taking the time to write a review, Tanner! ### 48. Pure Perfection **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about ReviewTrackers?** The app and website are both incredible intuitive, and the most useful information that I need when reviewing reviews are always available in simple, effective charts and reports. Plus you're able to respond to the review straight from the website, increasing my engagement with customers and decreasing the amount of time I spend on tracking reviews. **What do you dislike about ReviewTrackers?** Honestly, I don't have any qualms with ReviewTrackers. Because the reasons I use it are pretty basic, everything I want to use them for is provided. **What problems is ReviewTrackers solving and how is that benefiting you?** Like I mentioned earlier, it simplifies engaging with customers who have left a review on any major site (Google, FB, yelp, TripAdvisor), which has increased my efficiency. **Official Response from Alyssa Shaoul:** > Hi Patrick, Thank you for sharing this amazing review with the G2 Crowd community. We're thrilled that you're able to manage your reviews efficiently using our platform, and that you're able to increase engagement with your own customers. Honestly, we're just glad to be able to increase your efficiency. Again, thanks so much! ### 49. Monitor Your Reviews with ReviewTrackers **Rating:** 5.0/5.0 stars **Reviewed by:** Alex F. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about ReviewTrackers?** The algorithm that automatically responds to positive reviews on Facebook and Google **What do you dislike about ReviewTrackers?** We have multiple venues, I'd like to be able to receive a report daily that tells me which venues have reviews that need to be responded to **Recommendations to others considering ReviewTrackers:** It is worth the investment to keep on top of all your online reviews. Not just to respond to them but to be able to see everything your customers are saying. You can monitor trends and watch your ratings go up. **What problems is ReviewTrackers solving and how is that benefiting you?** We are receiving more reviews online and our group overall rating has increased significantly **Official Response from Alyssa Shaoul:** > Hi Alex, thanks so much for sharing your review here on G2 Crowd. We are so happy that your reviews and ratings have increased while using our platform. Since your review, we have added custom new reports and alerts to help you respond to reviews that don't have a response yet. If you have trouble setting this up, let us know and our Customer Success team will be more than glad to assist. ### 50. Love this tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen F. | Account Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** They are very fast at monitoring reviews and it's helped us at our agency a lot! **What do you dislike about ReviewTrackers?** There aren't a lot of things we dislike that aren't industry standard. We wish we could have a little more control over the confirmation pages when asking for reviews to help direct people where we want. **Recommendations to others considering ReviewTrackers:** Let us filter out the just the internal feedback reviews, since they aren't public and don't impact the actual reputation of the client. **What problems is ReviewTrackers solving and how is that benefiting you?** This lets us not only do reputation management and monitoring reviews online, but it also lets us be proactive in how we build reviews by requesting them. **Official Response from Chris Campbell:** > Thanks for the wonderful feedback, Stephen. Proactively managing an online reputation is extremely important these days so I am very glad you're able to build up a positive reputation using our feedback request tool. I've passed along your recommendation about internal feedback to the product team. Thanks again! ## ReviewTrackers Discussions - ["Best current location and operation system"](https://www.g2.com/discussions/30277-best-current-location-and-operation-system) - 1 comment, 1 upvote - [How secure is ReviewTrackers?](https://www.g2.com/discussions/2833-how-secure-is-reviewtrackers) - 1 comment, 1 upvote - [View ReviewTrackers pricing details and edition comparison](https://www.g2.com/products/reviewtrackers/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+02%3A54%3A33+-0500&secure%5Bsession_id%5D=2c8e9e36-c5c7-4732-a63b-c01039e4c5ca&secure%5Btoken%5D=d32ebce46ac3c3dfd08052e9eb3fad7b02644ea9b7576652edcbf36e786d8b1b&format=llm_user) ## ReviewTrackers Features **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Performance** - Real-Time Updates - Analytics **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **In-House Management** - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ReviewTrackers Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,943 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.6/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,087 reviews)