# Keatext Reviews **Vendor:** Keatext **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 5.0/5.0 **Total Reviews:** 6 ## About Keatext Keatext — Turn Feedback Into Clear, Actionable Decisions Keatext helps customer experience and employee experience teams turn large volumes of feedback into clear, prioritized actions — instantly. Instead of spending hours analyzing surveys, reviews, and support data, Keatext automatically identifies what matters most, what needs attention, and where to act first. Why Teams Choose Keatext? Traditional feedback analytics tools focus on dashboards and data. Keatext focuses on action. - No complex setup or data science required - No manual tagging or analysis - No guessing what to prioritize Keatext transforms unstructured feedback into structured insights and clear next steps — in minutes. What You Can Do With Keatext? 1. Identify What Matters Most Automatically detect key themes, sentiment, and drivers behind customer and employee feedback. 2. Prioritize What to Fix First Understand which issues have the biggest impact so teams can focus on what truly matters. 3. Generate Actionable Reports Instantly Turn insights into clear, executive-ready reports without manual effort. 4. Unify Feedback Across Sources Analyze surveys, reviews, support tickets, and other feedback channels in one place. Built for Speed and Simplicity Keatext is designed for teams that need answers quickly — not complex tools that take weeks to implement. - Intuitive interface - Fast time to value - Easy to adopt across teams A Better Alternative to Traditional Analytics Tools While many platforms provide deep analytics, they often require time, expertise, and manual effort to interpret. Keatext bridges the gap between insight and action, helping teams move from feedback to decisions — faster. Who It’s For? Customer Experience (CX) teams Employee Experience (EX) and HR teams Product and Insights teams Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request From Feedback to Action — Starts Here If your team is overwhelmed by feedback but lacks clear direction, Keatext gives you the clarity to act with confidence. Book a demo to see how you can turn feedback into actionable insights in minutes. ## Keatext Reviews ### 1. Highly Effective Data Analysis That Delivers Clear, Valuable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Omar C. | Customer Satisfaction Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Keatext?** The platform is highly effective at analyzing large amounts of data and turning them into clear and valuable insights for identifying areas of improvement. **What do you dislike about Keatext?** In some tables, when the character count is too high, the name text gets truncated and it becomes impossible to view the full information. **What problems is Keatext solving and how is that benefiting you?** By analyzing a large volume of data, the platform provides valuable insights into overall user sentiment, making it possible to identify specific improvement areas through targeted filter sets. ### 2. An Efficient and Responsive Turnkey Service **Rating:** 5.0/5.0 stars **Reviewed by:** Thierry G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Keatext?** I appreciate the professionalism, advice, responsiveness, and speed of Keatext. Additionally, the personalized support offered alongside the service platform allowed us to benefit from a turnkey service without any intervention on our part. **What do you dislike about Keatext?** Nothing to report **What problems is Keatext solving and how is that benefiting you?** I use Keatext for the automatic processing of hundreds of customer comments submitted each month, which facilitates classification and taking improvement actions. ### 3. Excellent tool, excellent value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Keatext?** Keatext is easy to use and enables me to drive to insights quickly. With its opinion/sentiment assignments, Keatext saves me a ton of time--not just by automating the scraping and aggregation of data, but by actually "understanding" the content it analyzes. Keatext enables me to create impactful analyses and visualizations that help my clients understand the topic (and help me look cool in front of my clients). Keatext is not cheap but the value it delivers outpaces its price. I cannot say enough good things about the Keatext team -- they always go above and beyond for me, even though I am a very small client. I would (and do) recommend Keatext to anyone. **What do you dislike about Keatext?** Some areas within the tool are a little clunky or less intuitive than I might prefer. Some additional overall/macro-level analyses would be helpful. **What problems is Keatext solving and how is that benefiting you?** Keatext helps me solve the problem of needed to understand analyze large amounts of text (e.g., company or product reviews). **Official Response from Dave Massicotte:** > Thank you for your positive review! We're glad to hear that Keatext is delivering value and helping you create impactful analyses and visualizations for your clients. We understand your feedback about the areas that could be improved, and we're constantly working to enhance the user experience. We appreciate your support! ### 4. Impressive tool with great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Helen K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Keatext?** We used Keatext for an analysis of a high volume of app store reviews. With a condensed timeline, we were able to easily see groupings of themes and understand relationships by digging into the individual data and correlations. The dashboard gave us different ways to slice the data for analysis and determine where to focus our recommendations and further exploration. The onboarding was thorough and very accommodating to our specific needs, and we appreciated the excellent customer service experience throughout the term of the project. **What do you dislike about Keatext?** If we had more time on the project we could have further updated the models to improve the accuracy of the analysis we were seeing but I would have liked a simple way to correct groupings of themes more quickly. **What problems is Keatext solving and how is that benefiting you?** Analyzing large set of unstructured qualitative data to identify product opportunities. ### 5. Solid Text Analysis, Easy-to-Use Portal and Outstanding Service **Rating:** 5.0/5.0 stars **Reviewed by:** Charles (Butch) R. | Vice President Research And Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Keatext?** Customer service is obviously a big focus of the team and they offered us training and regular meetings to make sure we were getting everything out of the product during our 14-day trial. The team's patience and guidance was outstanding as they sought to make sure we understood the power of the platform. The platform has a great focus, especially the way the analysis was framed into topics and opinions. However, what really stood out was the use of 4 larger categories other than simple sentiment that framed the information an opportunity each topic and opinion pair represented. We weren't able to really use it to import more data over a longer period but the features that showed trending of a topic or opinion between two time periods looked promising. **What do you dislike about Keatext?** Could use more trend reporting across periods and clearer ways to tag situations that need focus. The use of the data was clearly focused on helping analysts find actionable information but reporting for individuals that need a distilled version of what the comments say was harder to formulate. However, the mentioned the ability to create dashboards that might have made it more beneficial for that but we didn't get to that need before our trial ended. **What problems is Keatext solving and how is that benefiting you?** We used the platform to identify stressors and successes for our clients while transitioning through the beginning of the COVID-19 pandemic. ### 6. Words Matter **Rating:** 5.0/5.0 stars **Reviewed by:** Bob K. | President, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Keatext?** Accuracy in analysis of unstructured data **What do you dislike about Keatext?** Nothing really. It is accurate and smart. **Recommendations to others considering Keatext:** Take a close look at their analytics of ratings sites **What problems is Keatext solving and how is that benefiting you?** Determining sentiment analysis is critical when our clients are dealing with their customers. Keatext delivers great accuracy when the need to translate unstructured data to structured. ## Keatext Discussions - [What is Keatext used for?](https://www.g2.com/discussions/what-is-keatext-used-for) - 1 comment - [View Keatext pricing details and edition comparison](https://www.g2.com/products/keatext/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+20%3A04%3A58+-0500&secure%5Bsession_id%5D=602bf3f8-603a-441c-b579-a9bdc57a40b8&secure%5Btoken%5D=b09e7f39eb9df25c9dd31e2603ae3aace94fec13509febd666f7c56e3c9c8c3c&format=llm_user) ## Keatext Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Keatext Alternatives - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (491 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,943 reviews)