--- title: Humanitru Reviews meta_title: 'Humanitru Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how Humanitru works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 74 scale: '5' date_modified: '2026-06-30' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Humanitru Reviews **Vendor:** Humanitru **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 74 ## About Humanitru Humanitru is a data management platform designed to help you reach your goals, eliminate frustration, and save time. By consolidating your data, you can more effectively manage your fundraising and supporter engagement activities in one place. Our platform typically replaces legacy CRMs or donor management systems with what we call a supporter engagement platform, looking beyond just donors to the full spectrum of supporter behavior. Humanitru provides many built-in capabilities, such as custom online donation pages, powerful automated data insights, and integrates with a variety of tools, including email marketing platforms, event ticketing platforms, donor prospecting tools, accounting software, and more. The resulting all-in-one view of data allows nonprofits to make strategic decisions and better engage with the supporters who make their mission possible. On average, Humanitru clients achieve: - 62% growth in number of active donors - 57% growth in average donation amounts - 41% reduction in lapsed donors ## Humanitru Pros & Cons **What users like:** - Users value the **dedicated customer support** of Humanitru, noting swift responses and effective issue resolution. (8 reviews) - Users find Humanitru to be **easy to navigate** , with responsive support and a straightforward learning curve. (7 reviews) - Users appreciate the **effective donor management** features of Humanitru, enhancing data integration and user experience. (4 reviews) - Users praise the **learning ease** of Humanitru, noting its straightforward navigation and helpful customer support. (4 reviews) - Users value the **customizability** of Humanitru, appreciating its ease of personalization without extra costs or complexities. (3 reviews) - Donations Management (3 reviews) - Easy Integrations (3 reviews) - Functionality (3 reviews) - Fundraising (3 reviews) - Users value the **seamless integrations** of Humanitru, enhancing efficiency and personalization across various systems. (3 reviews) **What users dislike:** - Users find the **clunky interface** of Humanitru hampers usability and leads to a frustrating experience. (3 reviews) - Users find the **difficult learning curve** of Humanitru's reporting features and terminology somewhat challenging and time-consuming. (3 reviews) - Users find Humanitru **lacking essential features** , leading to inconveniences and lost opportunities for donations and promotions. (3 reviews) - Users express frustration over **missing features** in Humanitru, limiting automation, reporting, and promotional capabilities. (3 reviews) - Users find the **clunky design** of Humanitru hinders efficiency, making email tracking and data management cumbersome. (2 reviews) - Complexity (2 reviews) - Email Functionality (2 reviews) - Feature Usability (2 reviews) - Inaccuracy (2 reviews) - Inefficient Reporting (2 reviews) ## Humanitru Reviews ### 1. Highly Customizable and Supportive; Setup Can Take Time **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Humanitru?** Out of the box Humanitru is relatively straightforward to to learn and use if you are familiar with any donor/fundraising crm system. It is simple to customize by the organization without additional fees or having to unlock features. The online interfaces for donations, registrations, and memberships are clean, and easily integrated with an organization's overall brand. Customer support is responsive, allowing for emailing of issues or questions with responses within 24 hours, often with customized video walkthroughs of how to solve the issue. **What do you dislike about Humanitru?** Because Humanitru is so customizable, getting the system "set" can take some time. Some of the features are not as intuitive as other systems, but customer support is there to help you solve the challenge. The online help is not as robust (yet) for troubleshooting on your own. **What problems is Humanitru solving and how is that benefiting you?** The organization had information in three different systems: one for donation, one for membership, and one for email contacts. Humanitru allowed us to bring the disparate systems together, enable seamless online donations and memberships, and get an overall picture of each consituent. ### 2. A Developing Affordable Multifunctional CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Humanitru?** Fundraising and volunteers are core to what we do at our organization. Over the past four years, we've transitioned from from an older, outdated system to Humanitru. I've been very impressed with this "all in one" solution that allows us to manage all of our donor stewardship, record every contact, manage our volunteers, set up online giving, manage events, and facilitate auctions. As someone that is new to development work, I've especially appreciated the intuitive nature of this program. Cloud based access and the ability to review our data from anywhere/everywhere is also a huge asset. Lastly, and most importantly, the founders and staff are just good, decent, well intentioned people. The COO especially has been a fantastic partner given her background in development. She's become one of my favorite colleagues and a trusted collaborator. The customer service that we've received is top notch! **What do you dislike about Humanitru?** We had a problem with our online auction several year. The customer service and support that was provided by Humanitru was quite simply superb. I dislike that we had the problem, but Humanitru's response was the best customer service that I've ever received. They demonstrated ownership, learned from the issue, corrected it, and fixed it. Their handling of the problem is a model for how folks should do business. **What problems is Humanitru solving and how is that benefiting you?** Completely integrated all in one system that placed all of our donor, fundraising, and volunteer info in one place. The program has also allowed us to streamline processes, stop duplicate data entry, and stop using Excel to track info. **Official Response from Beth Brown:** > We're incredibly grateful to have you as a client of Humanitru! Your dedication to serving those in your community inspires us every day, and we're honored to be a part of your journey. Thank you for your positive review of our platform and for your continued trust in us. We're committed to using your feedback to continually improve Humanitru to better serve nonprofits like yours. Thank you for choosing Humanitru as your partner in doing good. Best regards, The Humanitru Team ### 3. Development Dream **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria D. | Membership and Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Humanitru?** This CRM is a dream come true for development. Between the email nudges, insights, and stewardship it's like having a third employee. The integrations with other platforms are seamless. Very customizable. Constituent profiles are set up like a timeline, super easy to navigate. The Humanitru team is always available and quick to respond. The search bar might be the best part - you can search a name, number, address, the fragment of a name and it'll find what you're looking for. **What do you dislike about Humanitru?** Ideal for development and uses integrations for other necessary applications. Fairly new, so additions are being introduced and improved in real-time. **What problems is Humanitru solving and how is that benefiting you?** We were able to add a monthly membership option to our fundraising choices. Weekly nudges sent to you with data on constituents - almost lapsed, renewed, etc. Improved emails through MailChimp. MUCH easier and concise reporting. ### 4. Great customer service, frequent updates for improved features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Humanitru?** The staff at Humanitru is extremely helpful in training your organization on how to use the database, customizing reports and certain functions for your organization's needs, and helping set up various integrations. Our organization uses the system every day to run reports and do mailings. Over the past several months, Humanitru has worked closely with us to clean up our data and optimize our reporting/mailing strategies. There is a lot this system is capable of doing, and it continues to grow each year. **What do you dislike about Humanitru?** The system is not the most intuitive, but once you learn how to use it, you will find all of the features you need. They are also constantly updating their features to make it easier to use. Having been a long-time partner, it has continued to improved since we started working with them. **What problems is Humanitru solving and how is that benefiting you?** Humanitru is helping us integrate all of our systems so they work together and help us steward visitors, members, and donors. It is also helping us track and clean outdated data. ### 5. A useful and easy to use tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Humanitru?** Easy to look up constituents and group them together for a mailing merge, whether its for memberships or donations. **What do you dislike about Humanitru?** The dashboard tab can be hard to understand how to navigate at times when trying to filter stuff out. **What problems is Humanitru solving and how is that benefiting you?** It is making it easier to connect with members and donors, for clearer communications. ### 6. Many Great Things to Say! **Rating:** 3.5/5.0 stars **Reviewed by:** Todd H. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Humanitru?** We appreciate the ability to search our constituents as well as ability to create new campaigns. We do use the system frequently and have had no problem getting customer support when needed. **What do you dislike about Humanitru?** I do wish that the integration was a bit more simplified. We had difficulty when we needed to change our membership system. And the flexibility of the payment set up system has not been ideal. **What problems is Humanitru solving and how is that benefiting you?** We are a non-profit with membership levels, renewals, and collect direct donations through Humanitru. The system allows us to quickly pull reports and make action plans to maintain and recruit members and donors. ### 7. Convenient! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Humanitru?** Humanitru helps to streamline many processes that come with managing several volunteers, and the events that they attend. Since the website sends information directly to me email, it helps me from misisng out on important updates. While navigating the site, if things are not entirely clear, there is lots of information in the existing help center. **What do you dislike about Humanitru?** Some menu options within Humanitru are not entirely clear or intuitive upon first using the application. This includes things like the settings option being underneath a scroll bar on the left side, as opposed to the drop-down where your profile is located. **What problems is Humanitru solving and how is that benefiting you?** Humanitru is helping us solve the problem of organizing events and helping our volunteers find them, and sign up for them. It is benefting us by streamlining all sign-ups to a single location. ### 8. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Humanitru?** I love all the features are curated towards nonprofit development. It's very easy to use! Customer service is fast at responding to emails. **What do you dislike about Humanitru?** There could be more automations, and the feature for acknowledgment letters/letter templates could be easier to use. It would be great to be able send letters directly from Alpine. **What problems is Humanitru solving and how is that benefiting you?** Fundraising CRM and to keep track of fundraising data ### 9. Humanitru has allowed the non-profit organization I work within to **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Humanitru?** Humanitru allows for an in depth collection of data of the users of an organization. The features of seeing when users have been sent an email, opened an email and clicked an email has been extremely helpful in identifying engagement within our organization. Humanitru's customer support has been extremely helpful in answering questions, speedy responses and providing insight into how to best utilize available features. In this organization, we frequently use Humanitru and have it connected to other platforms to best engage our audiences and collect data. **What do you dislike about Humanitru?** At times, Humanitru can be difficult to navigate and use, due to limited access on account type and having to have an overhead Humanitru team member to grant access, approve or make a page public. Our organization as had difficult being able to implement and utilize all of the available features that Humanitru has to offer. Specifically within the volunteer portal and sign ups. **What problems is Humanitru solving and how is that benefiting you?** On the volunteer side of Humanitru, I believe this section is moving forward in a better direction, although it is difficult to navigate, allow individual users to sign up for volunteer shifts, as well as sharing access to sign up. Humanitru has been impactful in acknowledging volunteer and donor activity, specifically through engagement, past and current donations, last time volunteered and more. Humanitru has benefitted our organization through collecting very in depth, specific data around donations, volunteered time, engagement through emails and newsletters, specific tags that identify who and what role they hold within our organization. ### 10. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Stefano 'Nino' E. | Director of Development - Dallas, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Humanitru?** Great customer service; quick to respond and help with any issues. "Base" model is good but better features with upgrades that can really help your business grow. **What do you dislike about Humanitru?** Takes awhile to get comfortable using the features. It's not easily intuitive at first. Once your shown by knowledgeable staff, it's great! **What problems is Humanitru solving and how is that benefiting you?** Lapsed donor recall, stewardship, also working with volunteer hours. ### 11. Wonderful customer service, always there when you need them! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Humanitru?** Humanitru has great options for non-profits to manage their databases. The promptness and completeness of their support/assistance when help is needed is highly valuable! **What do you dislike about Humanitru?** I would love to see Humanitru have more comprehensive options for grant management in the future. **What problems is Humanitru solving and how is that benefiting you?** Humanitru helps us keep all our contact in one place and be able to communicate effectively with our supporters. ### 12. Great tool for donor and volunteer management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Humanitru?** The Humanitru team has been helpful and efficient in helping us transition to the platform for our CRM needs. The Evergreen event & volunteer management system is great for tracking registrations and keeping us organized as we run many programs at the same time. **What do you dislike about Humanitru?** The terminology on the form that's used to create volunteer events on Evergreen can be confusing to start out. I recruit volunteers to work recurring weekly shifts at my program, and there isn't really a way for them to opt into that kind of scheduling. So at the moment, I either have to create a separate event in Evergreen for each volunteer shift (which is a lot), or ask people to sign up for a one-time shift and then communicate outside of the platform about their recurring availability. I'd appreciate any future updates on that front! **What problems is Humanitru solving and how is that benefiting you?** Humanitru is consolidating several different functions (volunteer sign-ups, donor tracking, event planning, communications) into one central platform, which helps our staff of 12 stay informed and organized without having to manage 5 different data storage platforms. ### 13. Good Service Expensive for Small Orgs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Humanitru?** The reporting of donations and ease of use. **What do you dislike about Humanitru?** The exorbitant fees. 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