# Hiver Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,284 ## About Hiver Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle. Key features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. Beyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand. ## Hiver Pros & Cons **What users like:** - Users appreciate the **ease of use** of Hiver, simplifying team communication and task management effortlessly. (182 reviews) - Users value the **ease of team collaboration** with Hiver, enhancing communication and task management efficiently. (149 reviews) - Users laud Hiver for its **efficient email management** , enhancing communication and task assignment within remote teams. (131 reviews) - Users praise Hiver for its **seamless communication and collaboration** , significantly enhancing team efficiency and productivity. (105 reviews) - Users value Hiver for its **seamless collaboration** , enhancing communication and efficiency in team workflows. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users experience **email issues** with Hiver, including glitches, slow loading, and difficulties in managing email threads. (72 reviews) - Users feel hindered by **missing features** , wishing for duplicate email detection and better email visibility improvements. (47 reviews) - Users find **limited features** in Hiver, particularly with scheduling and mobile functionality, impacting usability and analytics. (34 reviews) - Users experience occasional **slow loading** times with Hiver, impacting their efficiency during urgent tasks. (32 reviews) - Users experience frequent **bug issues** with Hiver, including disconnections and slower performance affecting overall efficiency. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver Reviews ### 1. Effortless Email Management, Enhanced Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ronak S. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Hiver?** Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core features are straightforward and easy to understand. It integrates well with essential tools like Slack and CRMs, although there’s still room to expand integrations to support more complex workflows. Overall, it’s reliable and consistent. Real-time updates and minimal lag make it a good fit for teams managing a steady volume of emails. It also delivers strong ROI, especially for Gmail-based teams, by removing the need for a separate helpdesk tool and keeping things both cost-effective and efficient. Onboarding is smooth and quick. The support team is responsive, and the documentation is helpful for resolving most questions without much effort. It also includes useful AI features such as automation and analytics, though these feel relatively basic compared to more advanced AI-driven platforms. **What do you dislike about Hiver?** While Hiver covers most of the essential integrations, it could broaden its integration options further to better align with more enterprise-level tools. Also, some of its more advanced automation and AI capabilities still feel fairly basic compared with dedicated helpdesk platforms. **What problems is Hiver solving and how is that benefiting you?** Hiver helps us manage shared inboxes efficiently, making sure no customer query is missed. It also improves accountability by providing clear ownership of emails and helps speed up our responses, which leads to better customer satisfaction and stronger team productivity. ### 2. Efficient Inbox Management with Stellar Free Features **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Hiver?** What I really like about Hiver is that even the free plan offers amazing features. We're able to categorize emails, set responsibilities, use tags, and have internal chats, which is extremely helpful for managing our shared inbox and avoiding confusion about who is responsible for what. These features are available on the free plan, and they make managing emails much easier. Additionally, once an email is received, we can quickly categorize it and assign responsibilities, which keeps our team running smoothly. The tags are super helpful for identifying urgent matters, so everyone knows their responsibilities and which tasks are urgent right when they check the inbox. The chat feature is great too because it allows us to have contextual conversations without leaving the platform, which speeds up communication significantly. Setting up Hiver was a breeze, even for those of us who aren't IT experts; onboarding took less than ten minutes. **What do you dislike about Hiver?** We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be very great. **What problems is Hiver solving and how is that benefiting you?** I use Hiver to categorize and delegate emails in our shared inbox, reducing confusion and setting clear responsibilities. Tags help identify urgent emails quickly, and internal chat enhances communication by keeping conversations in context, all contributing to smoother team operations. ### 3. Centralizes Support in Gmail with an Intuitive Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Enes from Farabiulder c. | Shopify App Developer & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Hiver?** The best thing about Hiver is how it centralizes our customer interactions directly within Gmail. For our app, Farabiulder.com, we needed a way to manage support chat and our docs/knowledge base without jumping between different platforms. Hiver’s knowledge base software is incredibly intuitive; it allowed us to set up a professional help center quickly so our users can find answers themselves. The support chat is equally seamless—it feels native to our workflow. Being able to assign chats as tasks and collaborate with the team using internal notes has significantly improved our response time and organization. **What do you dislike about Hiver?** we have no any negaitve thing but they can imporve mobile gmail solution too **What problems is Hiver solving and how is that benefiting you?** The primary problem Hiver solves for us is fragmented communication. Before Hiver, we struggled with switching between Gmail for emails, a separate tool for live chat, and another platform for our documentation. Hiver brings all of these into one place, which has significantly reduced our 'tab-switching' fatigue. For Farabiulder.com, this benefits us in three specific ways: Accountability: By turning every support request into a clear task with an owner, we ensure no customer query ever 'slips through the cracks.' Self-Service Efficiency: The integrated knowledge base allows us to deflect common questions. Our users get instant answers from our docs, which frees up our team to focus on more complex technical support. Team Collaboration: Using internal 'Notes' right next to customer threads means we can discuss a user’s issue privately before replying. This has made our internal communication much faster and more professional. ### 4. Hiver: The Best Hub for Organized Team Email and Faster Client Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Haley M. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Hiver?** Hiver is the BEST hub for email organization, especially for large teams with lots of clients. It makes it easy to stay organized with repective notes,links,tasks, and projects for each email and client. Leveraging Hiver makes it so much faster and easier to respond to clients quickly and well. Hiver integrates very seamlessly with other platforms (we had it integrated with Clickup & slack). **What do you dislike about Hiver?** Randomly, Hiver can lock you out due to IP or wifi. Or there was an issue where for s certain time period I could not see any emails from that time period. **What problems is Hiver solving and how is that benefiting you?** Hiver makes it very easy for teams to collaborate seamlessly and quickly. In customer support, you have to respond quickly to clients, but also well. Hiver gives the capability to quickly reference any necessary tasks or notes in the note section where you can directly link and share with other team members. In my opinion this software is at the pinnacle of inbox management for large teams who have high performance expectations. ### 5. Effortless Email Management, Worth Every Penny **Rating:** 5.0/5.0 stars **Reviewed by:** Tom l. | sales and marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Hiver?** I like the ease of use with Hiver; it's extremely easy to implement and integrates seamlessly into the Gmail environment. I also appreciate the amazing support offered, as any of our users can contact their 24/7 support for general help or further customization. I find having a snapshot view as an admin of the company along with the response time to be very helpful. We have also tied it into Shopify, which is amazing because when customers reach out using the emails they placed a Shopify order with, we can see the info right in Gmail, allowing us to share tracking info without having to navigate to the backend. Setting it up was extremely easy; we were able to jump on a call with support over Zoom and set it all up in a few minutes. **What do you dislike about Hiver?** I have not found a single thing I don't love about Hiver. However, I will say it is very expensive. Having said that, the issues it solves and the time it saves make it worth it. **What problems is Hiver solving and how is that benefiting you?** I use Hiver to manage group emails across domains, preventing customer requests from falling through the cracks. It assigns emails to staff members, eliminating response overlap and improving accountability. ### 6. Intuitive UI Enhances Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Skanda V. | Compliance Associate, Investment Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Hiver?** I love using Hiver for sorting emails and assigning tasks within the team. It helps tackle a lack of accountability by showing which task is under whose name and who is responsible for completion. The user interface of Hiver is very friendly, with appealing colors and a great notes section. The initial setup was very easy, without any confusion, and the pop-up notes really help in understanding what each feature is used for. **What do you dislike about Hiver?** The same user interface and features could be launched on the mobile app, this allows the user to have the same experience of the web look alike in the mobile app. The mobile app could actually integrate the email, and provide the same features and provide the same dashboard. **What problems is Hiver solving and how is that benefiting you?** I use Hiver for sorting emails, assigning tasks, and team collaboration. It solves lack of accountability by showing task responsibility. ### 7. Simple, Clean Gmail-Based Team Email Management That Helps a Lot **Rating:** 4.5/5.0 stars **Reviewed by:** Cyril Philip D. | Freelance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Hiver?** It’s a simple, clean, Gmail-based team email management tool that helps us a lot. Messages are easy to categorize and always accessible. Another strong point is the collaboration features, which make it easier for our team to work together. **What do you dislike about Hiver?** It doesn’t have an advanced CRM structure, so looking up and retrieving customer details can be difficult. If you’re looking for very advanced ticketing workflows or deep customization, this may not be the best fit. **What problems is Hiver solving and how is that benefiting you?** It helps assign emails to the respective person and makes it easier to select the right emails. ### 8. Solid Email management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Connor C. | Technical Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Hiver?** Previous Response: Hiver is constantly building on their tool. Ranging from integrations to AI, they are improving rapidly AND value customer feedback immensely. I have met with them multiple times on needs we have and they have been able to build out solutions for us on it. A very customer focused organization **What do you dislike about Hiver?** Previous Response: If you use google groups and plan on making any automations with Zapier there are some limitations when it comes to how data can be passed through. It is on the roadmap to change however. **What problems is Hiver solving and how is that benefiting you?** Hiver allows us to manage multiple inboxes in a colloborative manner that is easy and efficent. It makes dividing up work easier and much more organized ### 9. Hiver Made Team Communication Easy with a Shared Inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Hiver?** I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries. **What do you dislike about Hiver?** Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints. **What problems is Hiver solving and how is that benefiting you?** It is allowing us to share the inbox with our team and outside teams to stay more connected and allowing for communication to be better. It has helped a lot for training purposes in other departments too. ### 10. Easy Email Tagging and Note-Taking **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda S. | customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Hiver?** I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros. **What do you dislike about Hiver?** somethimes when open the email doesn't pull the hiver **What problems is Hiver solving and how is that benefiting you?** is solving the problem of having to many emails that weren't for me ## Hiver Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver pricing details and edition comparison](https://www.g2.com/products/hiver/reviews/hiver-review-4504937?section=pricing&secure%5Bexpires_at%5D=2026-06-02+16%3A44%3A20+-0500&secure%5Bsession_id%5D=1c248428-acf5-407e-bfea-2a300a1bfcf2&secure%5Btoken%5D=c3e0f795a336172a3bfdaa8c8f337f2032cb3d47bb5322a1048f07e07573b8d9&format=llm_user) ## Hiver Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - 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Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Hiver Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,591 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,410 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews)