# Hively Reviews **Vendor:** Hively **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.0/5.0 **Total Reviews:** 15 ## About Hively Hively is a real-time one-click customer feedback solution. Easy to use and quick to install, you can have our engaging customer feedback system set up in email signatures, CRM, website or ticket tracking systems in minutes. The feedback you collect can then be viewed on your dashboard which provides analytics and reporting. Utilise your customer feedback to motivate and reward staff members, understand customer satisfaction and sentiment and identify customer pain points for your business. Hively currently supports 14 different languages, multi-team structures and customisation of messaging, branding and smileys. ## Hively Reviews ### 1. Instant customer satisfaction tool **Rating:** 3.5/5.0 stars **Reviewed by:** Kshitij T. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Hively?** Hively provides a dashboard to keep track of customer satisfaction range. Setup a universal notification for low feedback or Wow feedback based on the selection. Has many CRM integrations such as Freshdesk, desk, zendesk, helpscout and more. **What do you dislike about Hively?** There are a few issues that i encountered i.e 1) it cannot able to pass email address value via URL, which can be easier to track the feedback. 2) Zoho desk integration is missing which is now popular. **Recommendations to others considering Hively:** Yes, would recommend it only if you require feedback from the client and didn't care about who has shared it. **What problems is Hively solving and how is that benefiting you?** Hively is great to fetch feedback from your client and can also able to get anonymous feedback from visitors which are not familiar to share email or any contact details. It is easy to install in any email client. ### 2. Great Customer Feedback Based On Real Time Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Sanskriti G. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2020 **What do you like best about Hively?** Gathering feedback based on customer experience is the prime focus of every business, and Hively has been a part of it maintaining the services through its dedicated feedback system. Hive leads the simplest way to gather customer feedback providing customers the ability to rate their experience with the company, they are involved. You can invite team members to your hive lists, every user can go with the personalized rating, add their email, signature or CRM entities, every time you email a customer they can rate their satisfaction with a single click along with the option to leave detailed feedback and also team members can request ratings after any customer interaction like phone calls, meetings or webinar. Most significantly, the feedback results can be viewed from the dashboard, providing fair analytics and reporting in real-time. **What do you dislike about Hively?** No downside of the platform. It will be great if Hively adds further more smiley features along with customized multiple choice questions. It will be lot easier to get real time response from the clients and improvising the business insights with Hively. **Recommendations to others considering Hively:** I would suggest Hively to the user who is more concerned about their business and concentrated on customer happiness. **What problems is Hively solving and how is that benefiting you?** Honestly, I am much more satisfied with the platform. Hively has helped me in my work devising the right strategies to improve customer satisfaction. It has led my business to successful marketing campaigns which in-terms provided me with a high, measurable return on investment (ROI), along with employee retention and gathering overall customer feedback. ### 3. One of the best cloud-based customer feedback platform **Rating:** 4.0/5.0 stars **Reviewed by:** Sai Krishna S. | Architecture Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Hively?** Hively is one of the best platform to know the customer feedback for small, midsize and large enterprises. Knowing user experience and customer feedback always helps like attaching real-time rating collection along with feedback collection, customer happiness alerts, team performance leaderboard and rewards management. Hively also allows users to insert their personal rating links in the email signature, like any CRM tools and Incidents tracking systems **What do you dislike about Hively?** Hively available in a monthly subscription option to have all features. If User faces any issue it provides support via email which is traditional way. I would suggest having a Chatbot or Query box where user submits issues an d gets reply immediately based on previous solutions will resolve the issue asap and user feels easy and simple to operate. Other help options that includes FAQs and customer service tips. **Recommendations to others considering Hively:** If I HAD to suggest a recommendation it would suggest to change the font color on the email that we are getting with the client comments. The font color is very pale and small but its still readable. If I like to know who gave me the rating I do not know or have access to view review and why. It can be options to know what is the feedback and from whom i am receiving it so that I can work on it. If i don't know why or who gave me a bad review it will be difficult in some cases. **What problems is Hively solving and how is that benefiting you?** It allows customers to provide ratings and feedback comments using a one-click option. The team members gets rewarded points for every rating they receive. The leaderboard option allows users to access the team scores and rank the high performing team members. Hively also provides integration with email solutions (Gmail, Yahoo, Outlook and SalesForce etc.,) CRM applications and Incident tracking systems. In other words Hively is one of the best way to collect feedback from customers without having to big trouble and easy to set up. ### 4. It is innovative and new for creating surveys. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Hively?** The Surveys service, although for us it is a totally different survey system because it allows me to improve the capabilities of our Company due to reaching more people and asking what we are doing well or what we can improve in order to give our users the best possible quality, I can say that Survey Monkey complies with the survey system for us, its tools are easy and useful, and the implementation of the services is via the web. **What do you dislike about Hively?** With the survey system I have not had any problems, however I think it can improve at certain points because the service has failures. At the time of distributing the surveys, we have received blank surveys, which for us is a It fails because we did not receive the answer correctly, you must improve that part to receive as many responses as possible and not miss any response. **Recommendations to others considering Hively:** I recommend the service because it has worked perfectly We have not had any details about the system and we have not had any type of problem in this regard, it can improve as the negative system of the Blank surveys, however it has done its best to offer the best results We are happy because it has worked very well so far, we have not had any problem with the system regarding the creation of surveys, that is why I recommend such an easy and useful system. **What problems is Hively solving and how is that benefiting you?** I do not have any type of problem in this regard and this is why the survey system simply solves the key problems to improve the capacity of our users as well as we have an answer regarding our new forms of presentation because now with these tools it is Much easier to conduct user surveys and ask what we can improve and I love it because now we can be much more specific in what we want to improve. ### 5. Basic Review Software **Rating:** 2.5/5.0 stars **Reviewed by:** Allie M. | Digital Marketing Analyst I, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2020 **What do you like best about Hively?** 1) The platform is very basic, thus easy to use. 2) I also like that you can compare your review progress week after week or around other date sets. 3) You can also compare yourself to your teammates easily 4) Branding is good! **What do you dislike about Hively?** 1) At it's very core, I don't like this kind of review system for client facing positions. In my experience, this review link made clients feel like they "had" to submit a review or couldn't be totally truthful because it is easy to track back. 2) even after you leave a company, you will still show up in their metrics if you search the business name and Hively together. That is annoying in my opinion because some of the reviews are years old and still up after you left the company. **What problems is Hively solving and how is that benefiting you?** When clients did submit via Hively, it was to highlight outstanding service or less than ideal service. This helped to keep the rest of the team accountable because if you get a negative review, it brings the team metrics down. Management also leveraged Hively reviews to determine bonus amounts. While I don't agree with this activity, it does motivate people to provide outstanding service. ### 6. Hively: an efficient tool to gather customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Santosh S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2020 **What do you like best about Hively?** Every-time we email a customer, they can rate their satisfaction with single click along with the option to leave detailed feedback. **What do you dislike about Hively?** No downside of this software found so far, will update if found in near future. **Recommendations to others considering Hively:** Simplest tool to gather customer feedback, motivate your team and increase customer happiness. **What problems is Hively solving and how is that benefiting you?** Before using this software, sending out long surveys created a hassle for our customers and we too feel burdensome to collect and analyze each response. We can now present survey results based on the feedback of our costumers efficiently. ### 7. Hively Review **Rating:** 4.5/5.0 stars **Reviewed by:** NIZAR F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Hively?** I think I like the design of the website the best compared to other survey website. It is very simple and easy to use for beginner like me. I hope hively keep up the good work! **What do you dislike about Hively?** I often find some problem when I try to access the website, I think hively should uprage their server so user can feel comfortable accessing hively from their computer. **Recommendations to others considering Hively:** I think hively is very nice services if you have problems of your surveys. At first I also find a lot of difficulties about what should I do about my surveys, but now I feel that it is not a difficult job if we know website like hively **What problems is Hively solving and how is that benefiting you?** I solve a lot of problems from my office, I realized that hively made my jobs way easier than before. I also get to know hively from my friends, it shows that hively is great app. ### 8. Getting feedback on satisfaction grade **Rating:** 4.0/5.0 stars **Reviewed by:** Robert D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Hively?** Smart and automatically mail list sending - good dashboard to create the surveys and a responsive design of the mail sheet. The reporting countings are very helpful, we can check easily the satisfaction answers of our clients by single day and of course also per month and period. **What do you dislike about Hively?** Sending by regular mail and not certificated mail brings sometimes issues with it, that the mails are in the incoming unwanted mail folder. Some single clients have problems to answer the survey, by clicking of the buttons on some mobile devices. **What problems is Hively solving and how is that benefiting you?** Getting a fast and on-time answer from the clients about their satisfaction for the service - quick and smart sending options, they are helping us to reach the client as fast as possible after their purchase to get a real insight. ### 9. Good survey tool **Rating:** 5.0/5.0 stars **Reviewed by:** Devon F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Hively?** The customization features allow me to gather data with minimum effort. And it's easy to do multiple surveys, I love that. The landing page design is also nice, it is crucial for me since it will determine whether my clients willing to fill the survey or not. **What do you dislike about Hively?** I love it, it is by far my personal survey tool favorite. I don't have any complaints about Hively. **Recommendations to others considering Hively:** It works well for me and my team. I have tried some survey tools, and I think Hively is one of the best considering the price. **What problems is Hively solving and how is that benefiting you?** I use Hively to do my survey jobs from my office, it works well and made my jobs easier. ### 10. My Experience With Hively **Rating:** 5.0/5.0 stars **Reviewed by:** Johnson J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2020 **What do you like best about Hively?** I like that the tool works well. The tool is affordable The tools works well when it comes to surveying. interacting with customers is easy. **What do you dislike about Hively?** I have no issues with the tool. Hively has been working well. **Recommendations to others considering Hively:** I highly recommend Hively as it works well. **What problems is Hively solving and how is that benefiting you?** We use the tool when it comes to surveying. It makes customer interaction easy. ### 11. Excellence customer feedback gathering tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Thongchai W. | Software Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Hively?** It has an excellence UI and easy to use. It is also easy for the customer to answer the questions and provide feedback. **What do you dislike about Hively?** Nothing really. Its feature is similar to other tools. At lease, what when we use it. Overall, I don't have any dislike point. **Recommendations to others considering Hively:** I think it is on the right track and keep continue. **What problems is Hively solving and how is that benefiting you?** It engages our customer to provide feedback. It is also easy to collect feedback. ### 12. Best tool for real time customer feedback gathering **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2019 **What do you like best about Hively?** Very easy to set up use and implement, extremely easy to navigate and setup. **What do you dislike about Hively?** Less customization and fewer options that can be added to improve the tool **What problems is Hively solving and how is that benefiting you?** It helps me to get feedback from the customers as I was a part of a startup team that will sell personalized gifts for the students ### 13. Hively gives me smiles (literally)! **Rating:** 5.0/5.0 stars **Reviewed by:** Lane S. | Executive and Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Hively?** Hively is SO easy to use. I can attach it to my email signature - in the form of a smiley, neutral face, or frowning face - to have clients leave feedback on my performance! On their end, it's as easy as clicking one of the faces and then (optionally) putting in written feedback and/or their name. They can also leave feedback anonymously. You can compare feedback between team members as a bit of friendly competition. **What do you dislike about Hively?** That my coworker is beating me in feedback numbers! But honestly, I have no negatives that I can think about for Hively! It's wonderful. **What problems is Hively solving and how is that benefiting you?** Hively is helping us improve how we talk to our clients. What did they like? What did they dislike? How am I doing? It gives us easy, quick feedback. ### 14. hivelys solid **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2019 **What do you like best about Hively?** the ui is nice and intuitive. the polling options look good **What do you dislike about Hively?** not much, it was a very solid experience. the website was a little slow though **Recommendations to others considering Hively:** its solid fasho **What problems is Hively solving and how is that benefiting you?** I've seen it used like survey monkey ### 15. Employee feedback for the company **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Hively?** We use hively for employee feedback to track performance of initiatives. **What do you dislike about Hively?** The user interface could use some updates. I sometimes find it difficult to navigate. **What problems is Hively solving and how is that benefiting you?** Hively let’s us get feedback quickly and effectively. ## Hively Discussions - [How do I customize the survey or questionnaire format?](https://www.g2.com/discussions/28235-how-do-i-customize-the-survey-or-questionnaire-format) - 1 comment - [View Hively pricing details and edition comparison](https://www.g2.com/products/hively/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+13%3A16%3A17+-0500&secure%5Bsession_id%5D=858da107-017f-4e0d-b616-708fb7004384&secure%5Btoken%5D=59326751688d0dc52e8cde621eba4f7a2df1719262356a7a6b0794af0c37132f&format=llm_user) ## Hively Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Hively Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,203 reviews) - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) - 4.4/5.0 (991 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,573 reviews)