# Helpwise Reviews **Vendor:** Saas Labs **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.6/5.0 **Total Reviews:** 181 ## About Helpwise Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. ## Helpwise Pros & Cons **What users like:** - Users value the **exceptional customer support** from Helpwise, enhancing their overall experience and satisfaction. (1 reviews) - Users commend Helpwise for its **excellent customer support** , particularly praising the patience and effectiveness of the team. (1 reviews) - Users appreciate the **easy access** to support from Helpwise, ensuring quick resolutions to their issues. (1 reviews) - Users commend the **patience and support** of Helpwise, making problem-solving efficient and reliable. (1 reviews) - Users commend the **excellent platform usability** of Helpwise, highlighting effective support and seamless experience over years. (1 reviews) - Users find Helpwise incredibly **simple to understand and use** , leading to a smooth onboarding experience for teams. (1 reviews) - Training (1 reviews) - Visibility (1 reviews) ## Helpwise Reviews ### 1. Keeps us organized and scaling simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Helpwise?** Helpwise does exactly what we need it to do. As a team, it keeps us organized, allows us to be collaborative, and strengthens communication, especially as a remote and growing team. But what takes this platform to the next level is the level of support. Onboarding and implementing was super easy, any question I have is answered timely and with resolution, and when you're using a system that you rely heavily on to provide client service you don't want there to be any issues. Cannot recommend Helpwise enough, and thankful for their support team. **What do you dislike about Helpwise?** Genuinely can't think of any dislikes. Maybe that I don't use a lot of the platform but that's more user need at this time then dislike. **What problems is Helpwise solving and how is that benefiting you?** Team collaboration and communication is key. I love how we can assign emails to team members and clearly see who is handling it. Another key feature we like is when someone has viewed an email :) ### 2. Excellent support and tool **Rating:** 5.0/5.0 stars **Reviewed by:** Julio César L. | Consultor Recursos Humanos, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Helpwise?** The patience and support of Ashroof A as Helpwise technical support were very good in solving my problem, from a chat conversation to on-platform support. I have worked with Helpwise for years as my main mailing platform, which I recommend 100%. **What do you dislike about Helpwise?** create more information to better utilize the tool **What problems is Helpwise solving and how is that benefiting you?** Tracking my emails, the chat for my clients to find more information, and almost perfect management of my emails. ### 3. Really enjoy helpwise for my team. **Rating:** 4.5/5.0 stars **Reviewed by:** Kassandra M. | Manager of Platform Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Helpwise?** Helpwise is quite efficent for our team, the colorful tags allows to be organized and the internal notes/discusions allows my team to collaborate on the tickets. We use both the inbox and chat support feature every day and are generally quite satisfied with the tool. It's very easy to use and their support team is always very quick and helpfull. I would have have recommended helpwise to other companies. It also has alot of integrations available, we use it to integrate with our CRM and project management tool. **What do you dislike about Helpwise?** Can be a bit buggy at times, like when trying to search with something under a specific tag sometimes it doesn't work. However, their support team is always quick to resolve this when I bring it to their attention, they respond very quickly! **What problems is Helpwise solving and how is that benefiting you?** We needed a way to have all of our support tickets in one area, this allows us to do just that. We can easily view all inboxes under the 'universal inbox' and manage our tickets. Also love that we can have forms built in, we have a couple of these setup as well as we were struggling to find a way to have all of this integrated underone roof. This system truly allows my team to provide support all in one place, which is exactly what we needed. ### 4. Helpwise is the only solution we found that can support our unique business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Maria H. | Head of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Helpwise?** Helpwise's team is friendly, responsive and offer quick solutions/resolutions when we reach out. Our organization is comprised of 18 (and growing) individual Saas brands and Helpwise is the only customer support solution that we have found that can support our needs for separation of brand assets in a single account. We are excited to continue to grow our organization with Helpwise and provide top quality support to our users. **What do you dislike about Helpwise?** A few things that we look forward to Helpwise making available in the future: I would like to see AI response suggestions to requests based on past tickets and our Help Center articles. I would also like to have more options when it comes to our KPI's reporting in order to be able to drill down into our numbers and make an impact on response and resolution times. The Help Center options are not very robust and it would be great to see more options for customization introduced including possible AI assistance as well as multi-language support in the Help Center. **What problems is Helpwise solving and how is that benefiting you?** We migrated to Helpwise for its ease of use as well as its ability to support multiple, separate inboxes within one account where we have control over separating out the assets belonging to each brand so that we can have team members across our 300+ organization use a single tool (and single account) to support our users by chat and email. ### 5. Helpwise is an easy-to-use and affordable customer service platform designed for growing teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Mario T. | Head of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Helpwise?** - Simple interface, similar to Gmail but more powerful - Improves client communication and response times - Helpful and caring customer support team Our team uses Helpwise daily and so far it's the solution we like the most. The migration to it was easy and it was easy to integrate it with the rest of the systems we have (e.g. Jira). **What do you dislike about Helpwise?** Some things can be rough around the edges, but it's just another chance for the HW team to shine. **What problems is Helpwise solving and how is that benefiting you?** Helpwise's comprehensive solution for businesses such as ours helped us streamline our customer communication across multiple channels while offering tools for team collaboration and workflow automation. ### 6. Helpwise delivers top-notch customer support and email client services. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos R. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Helpwise?** Being a company that is constantly in contact with clients, Helpwise represents the appropriate solution for us. The combination of email client, help center, support chat (web), and the many available integrations makes Helpwise an indispensable tool for our organization. It's easy to use, easy to implement, has excellent customer support, and easy integration, making us use it every day. **What do you dislike about Helpwise?** Despite all the benefits and integrations, the mobile version is in a very basic phase that requires much more development. **What problems is Helpwise solving and how is that benefiting you?** Helpwise addresses various issues commonly encountered in customer service management. It streamlines customer interactions by integrating multiple communication channels like email, web chat, and a help center. This consolidation simplifies response times and enhances efficiency. Additionally, Helpwise offers automation tools and analytics reports, empowering users to optimize their support processes. Overall, Helpwise helps in improving customer satisfaction and streamlining support operations. ### 7. Comprehensive product with robust support **Rating:** 4.5/5.0 stars **Reviewed by:** Dhruv U. | Product Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Helpwise?** Unlike many other tools Helpwise is simple to understand and train the team on. My team was able to adopt Helpwise without any friction. The support is always quick to respond and could be relied upon to fix any problem asap. **What do you dislike about Helpwise?** Occasionally the platform faced loading issues and other minor issues - which were promptly addressed and fixed by Helpwise support **What problems is Helpwise solving and how is that benefiting you?** True unified inbox to support our customers across all channels ### 8. Smooth experience, we like it, we'll continue using it. **Rating:** 5.0/5.0 stars **Reviewed by:** Natasa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Helpwise?** Streamlined Collaboration: Helpwise provides an excellent platform for team collaboration. Its shared inbox feature allows our team to seamlessly manage customer emails and messages, ensuring no communication falls through the cracks. Intuitive Interface: The user interface of Helpwise is intuitive and easy to navigate. It didn't take long for our team to get accustomed to the platform, and the learning curve was minimal. Excellent Customer Support: The customer support provided by Helpwise is exceptional. Whenever I encounter an issue or have a question, Ashroof is quick to respond and provides comprehensive assistance. **What do you dislike about Helpwise?** Occasional Glitches: We've encountered occasional glitches and bugs while using Helpwise, which can disrupt our workflow. Although these issues are usually resolved quickly, they can be frustrating when they occur. **What problems is Helpwise solving and how is that benefiting you?** Enhanced Customer Service: Helpwise improves customer service by providing tools and features that streamline customer interactions. This includes features like canned responses, email templates, and customer segmentation, which help provide timely and personalized responses to customer inquiries. By delivering better customer service, businesses can increase customer satisfaction, loyalty, and retention rates. ### 9. One of the best SaaS products I've purchased. Incredible product and value backed by a great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Rhys L. | Founder + Visionary, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Helpwise?** Helpwise allows my team to communicate with inbound inquiries in a collaborative fashion quickly and without any fuss. It is easy enough to configure to 'just work' right away but has powerful features that we can implement at our own pace. For us, an essential part of any SaaS is the team behind it - both development and support. My experience with both has been great. Update Jan 1 2024 - I had a technical issue when spinning up a new inbox for our most recent project and Uddeshya from their support team was able to quickly help me isolate and fix all issues I was encountering. It's refreshing to know that their support is still working to respond to inquiries and answer questions as soon as possible. **What do you dislike about Helpwise?** One missing feature that I hope will be added is the ability to update or enforce indivudual agent's signatures. I feel that this is a gap - while agents can currently be instructed how to do this themselves, I feel that an admin should be able to make updates to or enforce policy around email signatures for agents. A lightweight signaure builder would be amazing - with variables like company logo / business phone / agent direct line / department / etc. We use scribe-mail.com for our email signature policy and this is a perfect solution to implement or emulate. **Recommendations to others considering Helpwise:** Take a close look at the feature set and cost per agent when considering other platforms. In my experience, many platforms are difficult to implement, and prices quickly rise when onboarding agents to the platform. Helpwise is painless to implement, and I think the pricing structure is spot on. Finally, the customer support and development team are top notch and they are constantly taking feedback from actual users and improving their platform. **What problems is Helpwise solving and how is that benefiting you?** We receive a large number of inbound inquiries from a variety of different individuals and organizations. Being able to quickly sort through and assign these to the correct agent or department is a critical process for our business. We have implemented other ticketing systems in the past (Zendesk) but found that the cost quickly scaled to a point where it did not make sense for a small business like ours. The pricing structure of Helpwise allows us to scale without worrying about adding new agents to the platform, and we have found that the feature set is quite suitable for our needs. Implementing Helpwise has allowed us to have oversight and business intelligence surrounding our inbound inquiries. ### 10. Had a delay with our incoming mails and the matter were resolved swiftly. **Rating:** 5.0/5.0 stars **Reviewed by:** West E. | Customer support agent/manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Helpwise?** How easy and user friendly the interface is and keep the workflow without interruptions. **What do you dislike about Helpwise?** Perhaps add some features to mark important emails/address. **What problems is Helpwise solving and how is that benefiting you?** We had a syncing probleem between two service providers and the matter were resolved without any delays. ### 11. Commendable attention to client needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Sharlene S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Helpwise?** The management of tickets perfectly aligns with our requirements for handling emails and texts. **What do you dislike about Helpwise?** The continuous need to refresh the website. **What problems is Helpwise solving and how is that benefiting you?** They are currently trying to help us with the auto-refresh feature that we need. ### 12. Excellent customer service platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mario R. | Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Helpwise?** The app is extremely lightweight which enables us to move quickly. The support from the Helpwise team is off the charts helpful and responsive. We shopped many solutions and I highly recommend this app for anyone that wants to implement a universal inbox and effective customer service solution. Also love the integration with JustCall. **What do you dislike about Helpwise?** Lots of small bugs, but the team fixes them quickly. Really could use some work on the mobile app! **What problems is Helpwise solving and how is that benefiting you?** The universal inbox has been extremely helpful in managing our email/sms in a central team location ### 13. Getting better and better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Helpwise?** The ticket functions, I will explain later why. **What do you dislike about Helpwise?** The chat. It only creates a ticket which isn't fast enough. **What problems is Helpwise solving and how is that benefiting you?** To be honest, in the beginning there were always small problems on the desktop and very big problems on Android. To be honest, the Android app used to be completely unusable. That has changed dramatically. Everything works perfectly. All known bugs have been fixed. Further development requests have also been implemented. So, now to the topic, what does Helpwise actually do? We mainly use it as an e-mail program and wiki. The advantage with the e-mails is that I can see if someone is already working on it and I can write comments on the e-mail, which the person can see immediately - but the e-mail recipient cannot. Another function we like to use is "snooze". This allows me to save emails for later and have Inbox Zero! The third important thing is rules. Emails can be assigned to an employee depending on the sender or content, for example, or the system automatically attaches a note for us. The fourth is text modules with variables. So I can insert ready-made text modules with 2 clicks, which automatically contain certain data. Or send a standard contract with 2 clicks without having to upload the attachment every time. The fifth thing we use is the integrated wiki. Our customers love it. And lastly, we have built an API interface to our customer management and can see all important customer data next to the ticket. ### 14. Helpful for managing marketing info box **Rating:** 4.5/5.0 stars **Reviewed by:** Alma H. | Outbound Call Team Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Helpwise?** Lots of automation to help make the most efficient and timely responses. I love all the reporting capabilities I recently got with updating our subscription. I also love the Salesforce integration and the customization the Helpwise team made to allow for all replied emails to be logged. **What do you dislike about Helpwise?** Sometimes it isn't friendly, but learned a hard refresh will fix most errors. Customer support used to be an opportunity due to the language barrier but scheduling a video call has helped eliminate this pain point. **What problems is Helpwise solving and how is that benefiting you?** Able to tag emails by catagory, used saved replies and report on amount of customer outreach from our shared marketing info box. ### 15. Buggy and super basic functionalities **Rating:** 0.0/5.0 stars **Reviewed by:** Deep S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Helpwise?** Ability to track and respond to all emails from one place **What do you dislike about Helpwise?** Their UI is annoying. The app has tons of bugs. It doesnt look like its actively being worked on or maintained by Engineering support. Some of the most basic features that you expect from a paid platform are missing or they just dont work. eg. you ll end up adding multiple same tags to the email. The pagination functionality is buggy and as you move from 1 page to another, you ll find the same emails repeating when the page number is increasing. We had a terrible experience when responding to a client email - the email sender name did not update to the Inbox email user so the client ended up getting an email from my name but someone elses email id. Infact I dont know if this is just for my visibility or if the client actually sees this. Even in that case the UI is confusing. The rules to auto close emails doesnt work. RIDICULOUS!! I havnt see a more dumb platform for what its worth. **What problems is Helpwise solving and how is that benefiting you?** Universal Inbox for multiple support inboxes ### 16. I am still learning **Rating:** 3.5/5.0 stars **Reviewed by:** Majo F. | VA, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Helpwise?** The chat box is where you can talk to people in the same inbox and share. **What do you dislike about Helpwise?** It does not have video tutorials to understand the features. **What problems is Helpwise solving and how is that benefiting you?** management of my boss inbox ### 17. Great support every time I reach out **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Helpwise?** I have reached out with several techical support questions each time with helpful responses **What do you dislike about Helpwise?** There needs to be more email specific infomation like to/from addresses returned with the conversation api **What problems is Helpwise solving and how is that benefiting you?** Colaborating with 20+ people on a single shared inbox ### 18. Helpwise is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Helpwise?** It is very easy to use with very little learning curve. It functions very much like gmail and has many of gmails features. It also adds some great team sharing features. From a customers perspective it looks like an email, from a business perspective its a great ticket system. **What do you dislike about Helpwise?** Their mobile app while good has a few issues. Some times messages do not display right. These are generaly html heavy messages that are newsletters and things so it is not a huge deal. Occasionally we get one from a customer that we cant scroll to the bottom of. This is very rare and I blame the customer :) . **What problems is Helpwise solving and how is that benefiting you?** Keeping up with many customer inquiries. Providing amazing feedback that seems personal from the customers perspecit while providing us a means to handle inquiries at scale. ### 19. Support during a change from Meta in our Whatsapp number **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Helpwise?** Issue follow up was all I expect when a problem is impact our service **What do you dislike about Helpwise?** Support provided during the outage was excellent. So, nothing to add here. **What problems is Helpwise solving and how is that benefiting you?** Mainly we use Helpwise to get collaborative inbox ### 20. Notifications received that are assigned to other team members (issue is being investigated) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Helpwise?** We recently switched from Helpscout and I like that we are able to see in real time if a user has viewed a chat or not. **What do you dislike about Helpwise?** I think that there are a lot of folders, and that is something that I will need to get used to. I get a bit confused and sometimes have to click around until I find the section that I am looking for. I don't think it has anything to do with the functionality of Helpwise, it is simply me getting used to a new product. **What problems is Helpwise solving and how is that benefiting you?** We needed a new chat system for our orgnaziation and Helpwise offers what we are looking for in an email/chat tool. ### 21. Helpwise: Direct and Developed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Helpwise?** Helpwise is a great, simple way to organise work among the team everyday and respond to our donors' queries in prompt and developed approaches. The saved replies and tags are the essentials of Helpwise for me! Also, the constant updates and correspondence via the live chat show how much the team focuses on their product and the ease of its use for its users. **What do you dislike about Helpwise?** Can't fault Helpwise honestly, they're doing an amazing job! **What problems is Helpwise solving and how is that benefiting you?** We answer the bulk majority of our donor queries through Helpwise, whether it be the several email inboxes or the live chat. Helpwise allows us to easily place responses via saved replies and organise our queries according to their query type [tags] and priority. All team members that use Helpwise find it easy to use and appreciate the effort that goes into making the product modern. ### 22. It has everything we needed, simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Zaid G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Helpwise?** The quick response from the support team. **What do you dislike about Helpwise?** Slight delay on the assign process, few seconds in some cases. **What problems is Helpwise solving and how is that benefiting you?** No unnecessary chats and forwarding of emails. ### 23. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Helpwise?** Interface is easy to use, with good customer support. **What do you dislike about Helpwise?** Sorting and searching features can be improved. **What problems is Helpwise solving and how is that benefiting you?** Multiple agents can coordinate within the same inbox. ### 24. Usage and support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Helpwise?** - Support team good. - The tools are easy to use. **What do you dislike about Helpwise?** - Search information for email difficult to use. **What problems is Helpwise solving and how is that benefiting you?** - Create new account. - Transfer data Good support for us. can fix problem. ### 25. My issue was addressed as soon as possible. **Rating:** 5.0/5.0 stars **Reviewed by:** Jon M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Helpwise?** Easy to use. Helpwise is very user friendly. **What do you dislike about Helpwise?** Nothing. It is very easy to navigate. Everthing is straight forward. **What problems is Helpwise solving and how is that benefiting you?** Easy access to emails. ### 26. A great all-round email platform for our small team **Rating:** 4.5/5.0 stars **Reviewed by:** Catherine E. | Founding Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Helpwise?** The biggest plus for me is sharing an inbox for our small team. We need everyone to be able to chip in and help out. It's also much more cost effective than paying for separate Google/MS email accounts we don't need. **What do you dislike about Helpwise?** The most challenging part is onboarding new people who are not used to this format, and cc'ing is common but unnecessary. People also don't know or explore the full features that would increase productivity. **What problems is Helpwise solving and how is that benefiting you?** It's keeping everything in one place, accessible to everyone and minimising complexity. It's a simple solution where multiple email accounts don't need to be set-up. I've also just started exploring the WhatsApp feature. ### 27. Outstanding capabilities and world-class support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Helpwise?** Helpwise solves our all-in-one communication platform needs. Its extensive integrations and eager support are exactly what we needed. Bug reporting is simple, responses and fixes are fast. **What do you dislike about Helpwise?** It appears the company spends significant resources on development of new features and at the moment it feels that some feature sets are being abandoned in favour of newer solutions, but the new solutions do not come without bugs. I would prefer to have a more stable UI in terms of changes with more attention paid to testing prior to release. **What problems is Helpwise solving and how is that benefiting you?** Keeping track of all communication channels (SMS, Voice, Email, WhatsApp) in one interface is extremely helpful when dealing with customer's issues. It places all the history of communication in one place. ### 28. Stable system and good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpwise?** Assign option, snooze mode, filter option, fast and friendly answers of staff **What do you dislike about Helpwise?** Errors with sending messages sometimes, which is due to spam filters of customers **Recommendations to others considering Helpwise:** Try it, it's easy to handle **What problems is Helpwise solving and how is that benefiting you?** Working with multiple inboxes (different countries), categorising and tagging emails, including signatures easily, creating and using templates ### 29. One of the best Shared Inbox / Support Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Helpwise?** Excellent support platform that provides shared email accounts, consolidated inbox from multiple channels and support ticketing. It also includes a live support chat widget as one of the channels. Helpwise can completely replace traditional help desk applications with a more modern and streamlined system. **What do you dislike about Helpwise?** I use other shared inbox software and this is one of the few that does not have software yet. I think this is a shame because I would like to be able to access Helpwise from my computer desktop (Mac/Windows) **Recommendations to others considering Helpwise:** Helpwise is an excellent customer support and shared inbox platform. I also use Loop Email which I prefer in some ways (has software) but I really like the clean design of helpwise. I'm thinking of using it a lot for some of my projects. **What problems is Helpwise solving and how is that benefiting you?** I use Helpwise mainly to manage the flow of email received on my various mailboxes. The aesthetics and the way of allocating emails is just great. ### 30. A solid shared inbox management tool with excellent support **Rating:** 4.0/5.0 stars **Reviewed by:** Gordon H. | Chief Experience Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Helpwise?** - User-friendly interface - Responsive and helpful technical support team - Active development team that takes on most feature requests - Fair pricing structure - The system is in a constant state of improvement **What do you dislike about Helpwise?** - Still quite buggy in places - Lacks a standalone desktop app - The search function needs improvement **What problems is Helpwise solving and how is that benefiting you?** We have a large support team monitoring a shared "support" inbox. Helpwise enables our staff to micromanage conversations with our clients, resulting in a streamlined and vastly improved client experience. ### 31. Great ticket management & Help desk **Rating:** 4.5/5.0 stars **Reviewed by:** Anca P. | Social Media Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Helpwise?** quick support, good interface, for the most part and the fact that you can have multiple inboxes **What do you dislike about Helpwise?** In the beginning, there were frequent bugs, but they have been quick to fix and are less frequent now. I do wish there was a better auto-reply feature **What problems is Helpwise solving and how is that benefiting you?** Ticketing within the team (especially since remote work has become the norm in our company) ### 32. Efficient, manages tasks, improves focus **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Helpwise?** It has helped my team save time by delegating emails in a clear & concise manner. As a manager I have full accessibility & can track exactly who has done what and when. **What do you dislike about Helpwise?** There aren't any downsides to helpwise in my opinion. **What problems is Helpwise solving and how is that benefiting you?** There is an issue changing signatures which helpwise is looking into. They are also very quick to respond if there is an issue. ### 33. Awesome customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Helpwise?** Awesome customer service. Fast response! **What do you dislike about Helpwise?** The app sometimes does not work and you have to keep restoring it **What problems is Helpwise solving and how is that benefiting you?** Customer communication- share box ### 34. Fantastic solution to managing multiple inboxes within a team **Rating:** 4.0/5.0 stars **Reviewed by:** Jack Y. | Website Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Helpwise?** 1) Integration of various different inboxes - multiple email addresses, facebook, instagram etc. 2) Great customer service - very responsive and helpful 3) Generally easy to use, and the rules are very helpful **What do you dislike about Helpwise?** 1) Lag time between emails being received in the native inbox, and pulling through to helpwise (sometimes a few minutes behind) 2) Wish you could cycle between messages with arrow keys **What problems is Helpwise solving and how is that benefiting you?** Helpwise helps us manage multiple accounts (across various email addresses, platforms such as facebook and instagram). We can do this easily within the team, easily seeing who is dealing with a particular message at a given time. Notes etc can be added which is very helpful ### 35. Hello? Is anyone there? **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Helpwise?** Helpwise is a tool we use everyday to provide communication and support to our customers. Helpwise's inbox feature works well for us and does what we need it to do. I like that I can schedule emails to send at a later date. Helpwise is also very affordable. **What do you dislike about Helpwise?** The iOS app has great potential, but I have found it challenging and glitchy to use so far. The UI could also use a modern touch but that isn’t the end of the world. However, My biggest gripe is with their support. Helpwise doesn’t have a knowledge base where I can easily find information and tutorials myself (which I find odd, given that this is one of the features they offer - why not back your own product and use your own help center feature?), so the only way to get support is to email or use their live chat function, which isn’t monitored often. 
I often get a delayed response and told someone is "looking into it" or "checking with the team" - but then I never hear a solution or recommendation after that... I often have to chase several times for any type of support - and very rarely am I provided helpwise advice or instructions on how to navigate around Helpwise. Some questions I've asked months ago and am still yet to get a response 😓  I really do see potential in Helpwise, but as I work in software support myself, I guess I have high expectations of reasonable response times and informative solutions and have found helpwise to be very underwhelming. **What problems is Helpwise solving and how is that benefiting you?** I can use Helpwise to manage two different businesses and assign support team to tickets so we can easily keep on top of all our queries in a prompt and timely manner. ### 36. Helpwise helps our small team be wise! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Helpwise?** First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we used a Gmail account that we all had the login to but that became cumbersome with who was responding and who emails were coming from. Because my team is not tech savvy, things were being missed. Helpwise has corrected that to where it is easier to use and we have great tracking of our activities. I was able to purchase this on AppSumo so the price was great, especially for us as a non-profit. **What do you dislike about Helpwise?** There is nothing that is discernable. There are always things like little bugs but it is so helpful compared to our previous solution, that any downsides are far outweighed by the plusses. **What problems is Helpwise solving and how is that benefiting you?** We using Helpwise as a general inbox for people that are requesting assistance with their small business. Because everyone on our team has access to these requests, they are able to respond more quickly and the person with the most ability to help can tackle the challenge first. ### 37. Better Than Help Scout **Rating:** 5.0/5.0 stars **Reviewed by:** Abe C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** Helpwise works well and has features that Help Scout doesn't have. Basically, it does what Help Scout do but this one is more superior and advanced! One I like the most is that you can schedule a message when you want to send it. This is very handy when you don't want to wake up your recipient in the middle of the night! The UI/UX is also modernized and it looks great. Onboarding is very easy. I was able to set up multiple shared inboxes in just a few minutes. It's really easy to navigate through the site and their help docs are very handy. Their live chat widget also looks very nice! I'd say it's on par with Intercom's. You can go to their website and take a look! I also like that you can add channels like Twilio, Facebook (messages and comments), Instagram (comments and DMs), and WhatsApp. Perfect for managing your email and social media inbox in just one app! That will be a huge time saver and you can't do that in Help Scout! **What do you dislike about Helpwise?** There is nothing to dislike from Helpwise, everything works perfectly fine. I just wish they can add more integrations and add-ons. Also, adding automations for social media accounts would be nice. **Recommendations to others considering Helpwise:** If anyone is looking for an alternative for Help Scout, Helpwise is your best bet! You will never look back. **What problems is Helpwise solving and how is that benefiting you?** Helpwise is a huge time saver for me in managing all customer support related interactions. Sometimes it's easy to miss messages on other channels if you forget to visit them or it is time-consuming to open and navigate through the channels themselves. Also, it can be overwhelming to manage different channels especially if you have more than one brand. Helpwise makes that easy for me. ### 38. Excellent Helpdesk app at an affordable price! **Rating:** 4.5/5.0 stars **Reviewed by:** Nate A. | Senior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** I've tried several helpdesk apps and landed with this one due to the simplicity and features match exactly what I am looking for. Helpwise runs smoothly without any issues. I like that it shows when emails have been read and also works from within Gmail or withing Helpwise. All in all great app! **What do you dislike about Helpwise?** The only feature I have seen perhaps "missing" is the images in emails don't open up full size. I bet it's something they do in the future though and not a big issue. **Recommendations to others considering Helpwise:** Excellent helpdesk and shared inbox at a better price than competitors. **What problems is Helpwise solving and how is that benefiting you?** Easily organizes emails across our entire organization. In the past, we have tried to manage emails and messages in multiple places by multiple team members, but this streamlines it. I love the simplicity. Works like Gmail except is a lot more powerful. It's great to be able to assign emails to other team members and even leave personal notes to the team member before the emails get sent. Very simple and easy-to-understand reporting and rules and automations work well! All in all, couldn't ask for much more! ### 39. Get Help for your Helpdesk with Helpwise **Rating:** 4.5/5.0 stars **Reviewed by:** Mike Lester R. | Systems Head, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** What I like the most about Helpwise is that I can have multiple shared inboxes, live chats, and help pages inside their platform. It's easy to configure and takes just a few minutes to get my team up and running and supporting our customers. The next thing I like about Helpwise is that their team always has improved on their features which makes the subscription worth every penny spent. **What do you dislike about Helpwise?** The one thing I am missing with Helpwise is that they don't have a mobile app yet. It would be a game-changer for agents who are always on the go or on the field. **Recommendations to others considering Helpwise:** For businesses with multiple shared email inboxes, I highly recommend Helpwise to take control and delight your customers! **What problems is Helpwise solving and how is that benefiting you?** We are looking for platforms we could use to take control of shared email inboxes and distribute the work to the team to answer all those emails. Helpwise has been the perfect tool for the team. ### 40. Great Alternative for Help Scout **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham C. | Social Media Manager & Administrative Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** Helpwise has all the functions that Help Scout has and it does more! You can make rules for automation, create saved replies, you can snooze and schedule a reply or email, create embeddable forms, use their in-house live chat widget, has a file manager, and so much more! The UI also looks really great, modern and enticing. It looks a lot better than Help Scout. I had no problem with onboarding. I was able to navigate through the whole app easily and never got stuck with anything so far. I also love they have a good amount of integrations. They have an integration with Asana, which I use daily for work. Another thing I love with Helpwise is that you can also connect your social media accounts and have a unified inbox. This really saves me time when interacting with my audience. I can do all the messaging tasks in just one app. How cool is that? I haven't tried their live chat widget yet but I'll do so soon. It's a must for my e-commerce website. Overall, I really love Helpwise for managing all my customer service tasks. **What do you dislike about Helpwise?** There's really nothing to dislike on Helpwise. I just hope they could add more integrations. It would be great if they can add Sendinblue to their list. **What problems is Helpwise solving and how is that benefiting you?** Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers. ### 41. Simply the best SAAS I ever use till now **Rating:** 4.5/5.0 stars **Reviewed by:** Shahriar A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** The thing I like the best is they gave free personal inbox. All our team members use that as their office e-mail and the shared inbox we use as the regular support channel for our clients. So it helps us to reduce personal inbox expenses which may cost $$ per month. The second thing I like most is that they have the zenbox feature which helps to check & reply to all e-mail from one single place. **What do you dislike about Helpwise?** The thing I dislike is the file manager. When I use Google Drive I can upload a file once and use it multiple times to send anyone. But I can't use helpwise file manager in that way. Every time needs to upload the same file and its stores on the file manager. It looks annoying. **What problems is Helpwise solving and how is that benefiting you?** A shared inbox is a must need for our business, because email is our main support & contact channel. Helpwise helps us to save a lot of money by giving this feature. The best part is we don't even have to have any other e-mail server. The e-mail forwarding is enough. ### 42. Excellent experience for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Helpwise?** I like how easy it is to respond to customers in real time in a consolidated place. **What do you dislike about Helpwise?** Every time someone emails me through Helpwise, I get a notification to my work email, which is great. I wish I could directly reply through my work email instead of logging into Helpwise every time. **What problems is Helpwise solving and how is that benefiting you?** The interface is not always user-friendly, and some of the most important icons are tiny and almost hidden. I am familiar enough with Helpwise at this point that I know where they are, but it took longer than it should have to learn. But there are HUGE benefits to having the emails all come to one place so that any available team member can help the customer. ### 43. A GODSEND FOR BUSINESS! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Helpwise?** You can separate each inbox clearly and without the clutter of folders and tabs! You're not left searching for features because everything shows up at the top of your bar. It's very clean and minimalistic! No bells and whistles needed to get through! Helpwise has made managing multiple business emails a smooth process! **What do you dislike about Helpwise?** The need for 24/7 support is vital when you have customers that have businesses in America. I have to address most customer service concerns at 3am, which starts my days late. Other than that, there's nothing I can think of that I dislike! **What problems is Helpwise solving and how is that benefiting you?** Keeping us organized has been one of the biggest benefits. We were constantly dropping the ball because we had so many email addresses to check, now everything is all together and neat and tidy. ### 44. Help is on the way!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Compete D. | SVP, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** Helpwise is an amazing tool that I didn't know I needed until I needed it. When you get an onslaught of customer inquiries and need to be on the same page with your team on how to handle them and respond this is the tool. Shared inboxes can change your life, seriously. Give you the ability to share the workload and not worry about Dan being out of the "office" today because his son or daughter got sick. **What do you dislike about Helpwise?** Although this isn't a cheap tool for more of the advanced features most people will be fine with just using one of the lower-tiered options unless you need unlimited automation. They also have a number of add-ons that are pretty powerful like more automation or adding chatbot features to your plan. **What problems is Helpwise solving and how is that benefiting you?** This can help you reduce customer churn and also provide a better overall experience for both you and your customers. ### 45. Just switched to Helpwise **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** I love the simplicity. A lot of programs are too bulky or have too many features. Helpwise has everything you need and it's quite easy to navigate. The setup was so simple. **What do you dislike about Helpwise?** I haven't found anything so far. There is a universal inbox feature that is in Beta right now and I'm looking forward to the completed version. I think it will be a great improvement to an already great system. **Recommendations to others considering Helpwise:** I would recommend demoing it first to see if its right for you. **What problems is Helpwise solving and how is that benefiting you?** I love to be able to make sure each email is accounted for and that there aren't too many hands in one pot. That can be a problem when you have a team working all in one inbox. It makes us as efficient as we can be! ### 46. Great Helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** M M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Helpwise?** I like that I am able to manage multiple inboxes at once. I like that I am able to use templates with custom images (Hyperise) in my responses to customers. The service is fast, and support is generally quite fast in responding to any questions. **What do you dislike about Helpwise?** There aren't too many things to dislike. I wish there were more integrations, as some of the tools I use aren't available as integrations on the platform. **What problems is Helpwise solving and how is that benefiting you?** I handle customer support for multiple ecommerce businesses through helpwise. The response templates with auto-populatged fields based on the contacts name help us provide a personalized level of service without spending a lot of time in our responses. ### 47. A great way to track multiple customer channels **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffrey Y. | Director of Consulting, UX, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** Helpwise lets me create a standalone "inbox" for a number of channels. I have one for FB messages, my support email, a chatbot on my website...and another email for a second business. I love that I can see all the incoming messages in one spot and then assign to a team member as needed. We can also leave team-only notes per message. **What do you dislike about Helpwise?** Not really a dislike per-se, but the way the inboxes are shown/managed could be smoother. It's not bad at all, but it can be easy to get a little lost when setting automation tags or updating some of the settings. **What problems is Helpwise solving and how is that benefiting you?** I have multiple customer touch points that I wanted to bring into one place. Helpwise helps me (and my team) support questions and feedback in a central location. And they keep adding new features and integrations. ### 48. Makes it a breeze for my team to service members. **Rating:** 4.5/5.0 stars **Reviewed by:** Heather C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** It's so easy to share insights on customer service needs, to bring in another team member, and to see what is and is not being handled in a timely manner. **What do you dislike about Helpwise?** I would love to be able to see statuses on tickets, to know what's been handled, where we are stuck waiting. I'd also love better search functionality. **Recommendations to others considering Helpwise:** I think for a very large team, the finicky search function might be a detriment. And not really being able to give tickets statuses. If you can live with those drawbacks (I can), it's an amazing tool and incredibly powerful. **What problems is Helpwise solving and how is that benefiting you?** My team is serving hundreds of members for our website, educational content and mobile apps. We can communicate, clarify, and correct as needed, and know who is taking point. ### 49. A refreshing approach to support and customer communication, but has some kinks to work out... **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel V. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Helpwise?** The ability to automate a shared inbox and still give customers a personal touch by surfacing important info, tagging priority messages, and giving agents the right message and resources to answer customer inquiries (via their canned messages, and built-in held docs and live chat) **What do you dislike about Helpwise?** Email integrations and features lack the technical features and workflow to replace all of your inbox needs for now, especially for imap/smtp connections. Also, there could be a more refined help desk workflow and better integration across tool such as the live chat and knowledgebase. Overall, they are headed in the right direction but have some important short-commings to address. **What problems is Helpwise solving and how is that benefiting you?** This tool has helped me automate my inbox, and bring a few of the relevant communication channels under 1 dashboard. Some of the inbox views are very helpful for a productive workflow that delights agents and customers. ### 50. Helpwise as used by Muslim Hands UK **Rating:** 5.0/5.0 stars **Reviewed by:** Lara A. | Help Desk and Contact Centre Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Helpwise?** Helpwise is a user-friendly and organized software that assists our organization in responding to our donor's queries efficiently and in a standardized manner. It has unique features like adding tags to queries, notes sections to follow up with team members, and the snoozing option, which allows us to revisit unsolved situations. **What do you dislike about Helpwise?** Helpwise sometimes experiences technical issues, where the tags aren't added efficiently, the emails are not sent, and occasionally there are issues with lagging messages in the Instagram inbox. **Recommendations to others considering Helpwise:** The Helpwise team is superb. Fast communication and knowledgable of the work done. It is constructive to have a system that has everything in place and makes communication more manageable with our donors. 100% recommend for an organized Help Desk. **What problems is Helpwise solving and how is that benefiting you?** Helpwise allows us to contact our donors and answer their queries promptly and in a time-efficient manner. It assists in following up donor's requests as they are all stored in one place, which we can refer to at any time. ## Helpwise Discussions - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [View Helpwise pricing details and edition comparison](https://www.g2.com/products/helpwise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+19%3A23%3A40+-0500&secure%5Bsession_id%5D=8086fddb-3f3f-4479-bd97-2e7485f1110f&secure%5Btoken%5D=5ae750e3ec7d73cd3042df7d7d3c4c72a863d164ae177d25fc96dde9908bf410&format=llm_user) ## Helpwise Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Software Options** - Mobile Application **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpwise Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,410 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews) - [Hiver](https://www.g2.com/products/hiver/reviews) - 4.6/5.0 (1,252 reviews)