# Helprace Reviews **Vendor:** Helprace **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 8 ## About Helprace Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes. ## Helprace Pros & Cons **What users like:** - Users value the **streamlined workflows** in Helprace, enhancing productivity through seamless integration and organization of customer interactions. (2 reviews) - Users appreciate the **effective communication** facilitated by Helprace, streamlining customer support and enhancing workflows. (1 reviews) - Users value Helprace for its **effective customer support integration** , enhancing communication and streamlining workflows. (1 reviews) - Users appreciate the **intuitive and user-friendly interface** of Helprace, which simplifies navigation for everyone involved. (1 reviews) - Users value the **easy access** to organized customer support, enhancing workflow and communication efficiency. (1 reviews) - Easy Communication (1 reviews) - Easy Navigation (1 reviews) - Helpful (1 reviews) - Users value the **seamless integrations** of Helprace, boosting productivity by connecting various customer service tools effortlessly. (1 reviews) - Intuitive (1 reviews) **What users dislike:** - Users find **limited features** in Helprace, hindering detailed analysis and effective support requests management. (2 reviews) - Users find Helprace's **mobile interface limited** , with notable issues in features and handling support requests. (1 reviews) - Users note the **limited analytics** of Helprace, lacking essential details on key metrics like agent effectiveness. (1 reviews) - Users find the **limited functionality** of Helprace frustrating, particularly in mobile interface and support request features. (1 reviews) - Users note the **limited options** for detailed analytics, lacking essential metrics on agent effectiveness and ticket resolution. (1 reviews) - Missing Features (1 reviews) - UX Design (1 reviews) ## Helprace Reviews ### 1. Listening to Customer Service with a Powerful, User-Friendly Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Imran A. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2024 **What do you like best about Helprace?** What I most appreciate is most about Helprace is its all-in-one platform designs, which integrates multiple customer service tools into one application. Its not only simplifies the management of customer interactions but also enhances the overall responsiveness of support teams. The design of the application is super friendly and esy to use. **What do you dislike about Helprace?** The reporting and analytics features should have to be improved more it only provide bacis metrics today. The more detailed report will be more benefitial for the users. **What problems is Helprace solving and how is that benefiting you?** I use Helprace primarily for managing customer support interactions efficiently across various communication channels.It's super amazing for tracking customer inquiries, whether they come through email, direct messages, or social media, ensuring that no request goes unnoticed. ### 2. Get help with Helprace!! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Helprace?** Helprace offers an intuitive and user friendly interface ,making it easy for customers and support agents to navigate and use.It integrates with a wide range of third party apps and services that streamlines workflows and enhance productivity **What do you dislike about Helprace?** Helprace's mobile interface could be improved ,limitations on features and support requests **What problems is Helprace solving and how is that benefiting you?** Helprace solves customer support challenges by streamlining ticket management,providing a knowledge base,and fostering community engagement.This benefits users like me by reducing and enhancing customer satisfaction.It also provides valuable insights through reporting and analytics. ### 3. Customer service never been this easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Bashar H. | Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Helprace?** Intuitive and easy to use. The admin panel has all the tools needed in servicing your clients. Tickets are easily organised and assigned, helpful customer support, advanced features, and a good value for the money. **What do you dislike about Helprace?** Lack of integration features and the community is still small **What problems is Helprace solving and how is that benefiting you?** Helpcare is aming to offer a platform for clients to find all the answers they need about your buisiness, get in touch with you easily, and fix all kinds of problems, while on the other hand it empowers you with all the tools needed for handeling every type of customer service and needs, making the process fast, convenient, and efficient while resulting in a satisfied client experience. ### 4. Powerful Help desk Sotware for all Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Helprace?** it has ticketing system, reporting dashboard, best community forum, easy to use, integration with social media platform. **What do you dislike about Helprace?** less customization options, performance issue in terms of reports **What problems is Helprace solving and how is that benefiting you?** easily able to handle customer queries,self service support to solve small queries. ### 5. customer support simply and easily **Rating:** 4.0/5.0 stars **Reviewed by:** David R. | Support whit wcasino, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Helprace?** I like this software quite a lot because it is friendly and simple to use ... among the things that stand out the most I like the creation of tickets by the program by assigning a ticket to each user .. in this way the user and his user are easily identified requirement just by placing the ticket number ... the assignment of tickets seems to me one of the best functions **What do you dislike about Helprace?** really the program is very good however the free trial of this software leaves much to be desired ... that is, it should have all the full functions to test the product as you really want ... and how it really works in the paid version .. but not It is like this ... it only fulfills a couple of functions and you cannot see its full potential in the free version ... this is not good at all ... since for me and for my company it is essential to try a product before buying it .. . however we bet on the paid version and we are satisfied **Recommendations to others considering Helprace:** dont buy the free trial.. it does not work **What problems is Helprace solving and how is that benefiting you?** This software allows to solve customer problems in a simple and effective way .. before using all complaints and customer service problems are solved by phone calls .. which was often tedious and inefficient .. now with the software everything is faster and we can give a timely solution to the cases that arise ### 6. Helprace helps!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2018 **What do you like best about Helprace?** Great for customer support efficiency within a start up. **What do you dislike about Helprace?** No critical feedback at this point. So far it's been very helpful for managing our support knowledge base. **What problems is Helprace solving and how is that benefiting you?** This makes our customer support more efficient. We answer customer questions here, and the answers are searchable later in case someone else has the same question. ### 7. A great ticketing system **Rating:** 4.5/5.0 stars **Reviewed by:** Alex K. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2015 **What do you like best about Helprace?** Helprace is a great SaaS customer service solution that doesn't take much effort to start using. As a result, it's perfect for small to medium sized IT departments and depending on your requirements, can be used company-wide. Although it takes some time in getting used to, I love the filters and their ability to single out tickets I need right there and then. I can simply pull up all tickets with a certain property and that really speeds up our workflows. This is probably my most favorite feature. - Love the macros, filters and other shortcuts that make ticketing a breeze. Smart spam system. - Easy email integration and logically set up ticketing interface, good for those coming in from email. - Ticket activity feed shows what the ticket's been through since creation (triggers, notifications, who worked on it, etc). **What do you dislike about Helprace?** - I don't like that in order to comment on the community or the knowledge base, the user must have an account (it depends on the client, but we'd prefer to keep friction/barriers low) - The support portal could look better if I was able to change certain icons or text. The design is good, but it would be nice if there was more flexibility. - I would like more integrations in the support portal **Recommendations to others considering Helprace:** There should be no reason for any brand not to try this out. There's a free trial for 30 days and in case you're not ready to pay, there's also a free plan with limiting features. **What problems is Helprace solving and how is that benefiting you?** Despite the cons, I find that Helprace is a very good fit for our company. We deal with trouble tickets for the IT department, but sometimes sales reps need to pitch in or perform edits, so we add them as agents. We also like to give sales reps access to the community and knowledge base so they can communicate to our customers right away. ### 8. If you’re a small business, Helprace is a sure bet **Rating:** 5.0/5.0 stars **Reviewed by:** Edward N. | Project Manager of the Support Department, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2014 **What do you like best about Helprace?** The ticketing system is quite solid and it’s far ahead of email that most small businesses use. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this. **What do you dislike about Helprace?** There is really not much to dislike. I wish there were slightly better reporting but other than that it fits the bill quite nicely as far as my needs go as a small business. Perhaps later down the road I’d like to an introduction of macros, but that’s about it. **Recommendations to others considering Helprace:** Since Helprace is cloud-based, it's a easy for small businesses to grow with. I would advise that whoever is considering Helprace first determine whether they want a certain level of interaction with their end user as it's a great all-rounder in that department **What problems is Helprace solving and how is that benefiting you?** I found it easy to keep tabs on my customers, in the sense that I can identify trouble points early on and act on them directly from the admin interface. My customers see that I care because I read and respond to their comments. The feedback widget in particular helps me do that. ## Helprace Discussions - [Does anyone use Helprace strictly as a forum?](https://www.g2.com/discussions/does-anyone-use-helprace-strictly-as-a-forum) - 1 comment, 1 upvote - [View Helprace pricing details and edition comparison](https://www.g2.com/products/helprace/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+04%3A52%3A05+-0500&secure%5Bsession_id%5D=a1220411-7cae-4fc5-91b6-c8a5d451341d&secure%5Btoken%5D=c91f9dd8d4fbd77a3201f164e30d9e1b7707df4014e535cfd124b9275f4625b1&format=llm_user) ## Helprace Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helprace Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,378 reviews) - [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) - 4.5/5.0 (137 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews)