# GLPI Reviews **Vendor:** TECLIB **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 41 ## About GLPI Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available ## GLPI Pros & Cons **What users like:** - Users value the **ease of use** of GLPI, appreciating its clear interface and comprehensive support features. (2 reviews) - Users value the **comprehensive asset management** features of GLPI, highlighting its powerful tools and free accessibility. (1 reviews) - Users value the **continuous improvement** of GLPI, benefiting from its powerful features and extensive integration options. (1 reviews) - Users value the **excellent customer support** of GLPI, noting its ease of use for managing cases effectively. (1 reviews) - Users appreciate the **dashboard customization** in GLPI, enabling easy ticket management and tailored organization features. (1 reviews) - Dashboard Usability (1 reviews) - Users value the **implementation ease** of GLPI, finding it straightforward and user-friendly for various organizational needs. (1 reviews) - Incident Management (1 reviews) - Users highlight the **seamless integrations** with various tools, enhancing the overall functionality of GLPI. (1 reviews) - Management (1 reviews) **What users dislike:** - Users find **maintenance challenging** after customizing GLPI, leading to potential difficulties in long-term use. (1 reviews) - Users find the **reporting capabilities inadequate** , needing significant improvements for better analysis and functionality. (1 reviews) ## GLPI Reviews ### 1. GLPI Keeps IT Assets and Tickets Organized and Easy to Manage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about GLPI?** I like that GLPI provides a clear, structured way to track IT assets, tickets, and changes all in one place. It keeps everything organized and transparent, which helps make day-to-day IT work faster, smoother, and easier to manage. **What do you dislike about GLPI?** Managing plugins and handling updates can feel a bit clunky at times, and the overall process isn’t always as smooth as I’d like. **What problems is GLPI solving and how is that benefiting you?** GLPI addresses the issue of scattered IT information by keeping assets, tickets, and changes organized within a single system. It helps make day-to-day IT work faster and more transparent by cutting down on manual tracking and giving us a clear, centralized overview of everything in one place. ### 2. Great for Small IT Teams, but Automated Access Setup Is Complicated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about GLPI?** It’s a good tool for small companies that have an IT department. **What do you dislike about GLPI?** The automated access and connections are complicated to set up and use. **What problems is GLPI solving and how is that benefiting you?** Please continue providing inventory and service support for internal users. ### 3. Clear, Open Source Solution That Adapts to Your Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Enzo P. | Network and VoIP Specialist | french Tech Support Manager at Wildix, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about GLPI?** Easy to use, clear, and open source. Perfect for support as well, cases are really easy **What do you dislike about GLPI?** it is easy to twist to your need, but then, maintenance is a little bit harder **What problems is GLPI solving and how is that benefiting you?** - Creating cases - Follow up on cases - Statistics - server/computer management ### 4. best open source IT management service **Rating:** 5.0/5.0 stars **Reviewed by:** Christian A. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about GLPI?** Very easy to implement Intituive interface you don't need support user interface is very friendly **What do you dislike about GLPI?** very poor integration features sometimes plugins are not working between versions **What problems is GLPI solving and how is that benefiting you?** you have visibility about all problems you can categorize and one platform to serve all the customers ### 5. Why we chosen GLPI opensource ITSM software? **Rating:** 4.5/5.0 stars **Reviewed by:** aunghtun o. | Information Technology Manager, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about GLPI?** Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE). **What do you dislike about GLPI?** There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike. **What problems is GLPI solving and how is that benefiting you?** IT Asset Mangement and Service Desk, Change and problem mangement, Project management, Licensing functions. ### 6. Great, customize, full ITSM tools **Rating:** 5.0/5.0 stars **Reviewed by:** Teguh D. | data center analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about GLPI?** Easy to implement, very easy rich features, almost everything I need is in GLPI easy to use Frequency of use. Easy to integrate with Telegram BOT, email login **What do you dislike about GLPI?** Right now I cannot find anything to dislike. **What problems is GLPI solving and how is that benefiting you?** IT Asset tracking Vendor management Project management Knowledge management Asset Management: Inventory of hardware, software, and other assets Asset lifecycle tracking Asset reservation Warranty management Asset location tracking Software license management Support Services: Ticket system for issue and request tracking Knowledge base for self-service solutions SLA management Issue escalation Reporting and analysis Network Management: Network device discovery Network mapping Network performance monitoring Network configuration management Alerts and notifications Software Management: Software installation and updates Software license management Software dependency tracking Patch management Audit Management: Compliance audits Configuration change tracking Log management Reporting and analysis Other Features: Self-service user portal Multi-language support Extensive customization Integration with other IT tools ### 7. Daily user of GLPI **Rating:** 4.0/5.0 stars **Reviewed by:** Sathish Kumar T. | IT Support, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about GLPI?** We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift rosterwith phone number **What do you dislike about GLPI?** As of now, I am not having any issues. **What problems is GLPI solving and how is that benefiting you?** GLPI is used for service desk , if the user has any IT related issue, we will resolve a issue ### 8. GLPI excellent platform for IT Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph G. | Information Technology Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about GLPI?** GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services. **What do you dislike about GLPI?** The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable. **What problems is GLPI solving and how is that benefiting you?** GLPI provides some features to improve the efficiency of IT asset management within the organization. Some of these features include: keeping a detailed record of hardware and software devices installed on company computers through the hardware and software inventory, providing an issue tracking system that allows users to log problems and monitor their resolution, having a record of IT asset maintenance and support contracts to better plan expenses, controlling who has access to IT assets and what actions they can take, and providing pre-defined reports to help the organization better understand the IT asset inventory. ### 9. GLPI: The best ISTM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about GLPI?** Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain. **What do you dislike about GLPI?** Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions. **Recommendations to others considering GLPI:** GLPI is an extremely complete ISTM tool, but there is no point in having a powerful tool if your team is not trained in ICT management and organization: There is a need to have trained personnel capable of operating the system to make the most of it . **What problems is GLPI solving and how is that benefiting you?** In my environment, GLPI is responsible for managing all ICT assets, from desktops to servers and phones, for example. We also use the tool to manage the lifecycle of our systems, contracts and projects, in addition to managing calls, changes and problems. ### 10. The best way to keep track of your tickets. **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco F. | Senior Network Security Specialist, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about GLPI?** GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured. **What do you dislike about GLPI?** There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage. Updates help keep the tool agile and not lose focus. **What problems is GLPI solving and how is that benefiting you?** Previously, there was a homemade tool, the interface was poor and it was very difficult to update, the users had constant problems with the information flow. The ticketing update time was very slow. ### 11. GLPI is the best open source ITIL system I ever met. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about GLPI?** Very customizable open-source IT assets management & support ticket system with a large supporting community. **What do you dislike about GLPI?** The user interface is a little bit complicated for a novice. Plugins are not always supported from old versions to new ones. **What problems is GLPI solving and how is that benefiting you?** IT assets management and inventory, support ticket management, project and change management are also included. ### 12. Excellent open source for service desk **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about GLPI?** A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation **What do you dislike about GLPI?** nothing, may be some plugin that are not updated for use with the new GLP version **What problems is GLPI solving and how is that benefiting you?** Service Desk Ticketing, ITIL capavilities ### 13. Complete and highly integrable ticket management **Rating:** 4.0/5.0 stars **Reviewed by:** Javier A. | Cybersecurity Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about GLPI?** It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs **What do you dislike about GLPI?** Integrations are often complex for which you have to spend a lot of development time **What problems is GLPI solving and how is that benefiting you?** We have a customized ticket management tool for each client. Once you deploy the first one, the difficulty in deploying the following ones is much easier. ### 14. Review of GLPI since version 0.7 **Rating:** 5.0/5.0 stars **Reviewed by:** Julian K. | IS&T Infrastructure Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about GLPI?** The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it help me and my teams that I have worked with to automate the process based on ITIL as well to adapt GLPI on company requirements. Implementing Ticket System we solved a problem with calls and managing the problems by having details reports about requests and incidents. Before GLPI we had a dedicated person full time to receive calls. Inventory systems about Computers, Monitors, devices, printers helped to have real time inventory as well who is using what which before GLPI was very hard and time consuming to the teams. Linking hardware with contracts is very helpful as we can identify when warranty expired, as well for Licenses. Into Projects, very helpful. I have managed to implementing to our team and very good tool to oversea the project till to completion. **What do you dislike about GLPI?** One of the thing I faced challenging is implementing 3th party plugins as often don't work properly, I would recommend in-build plugins such as dashboard and network infrastructure, graphical layouts etc. Some plugins had crashed and corrupt database of GLPI, of course we had a lab for testing no damage done. Connection between Printers and Cartridges I am finding difficult to implement, it never worked for us. Technically, in early version was difficult to connect with active directory and setup Receivers and Authentication. Connecting with Agent to retrieve details for PC works very good but when you have large environment ex. more than 1000 PC on network, server having lots of problems. I would recommend, base on Small, Medium and Enterprise companies, specifications for servers. At municipality of Tirana, we tried to implement Entities as we have different teams, it was difficult to understand and divide teams Inventory, technicians. I found it difficult to implement based on our requirements. **Recommendations to others considering GLPI:** To make my work easy and focus on other duties on my department, I have search long ago and I have tried few other solution but soon as I implemented GLPI I was satisfied with it. So far i have implement it in 4 different environments from Small to Enterprise and it works very well. I highly recommend this product to any IT Department regardless from area of work. **What problems is GLPI solving and how is that benefiting you?** The biggest problem I solved with GLPI is performance of Helpdesk Team, implementing SLAs for known problems allows us to identify where our team is lacking by solving problems. Personally I achieved Sig Sigma certification PMS ( Yellow Belt) by using GLPI to save hours of helpdesk work. Implementing Helpdesk System Phone call dropped drastically as employees start opening ticket and getting information on progress on their problems. Very helpful part is integrating Solution part which you put that in Knowledge Base for junior member of team to study the cases and learn. Inventory part with Agent solved a huge problem and saving hours of work doing Inventory. As well he best part is knowing where the PC is and who is using especially at municipality because we have more than 40 location throughout the city and 2200+ employees. Because of too many location helpdesk team need to travel from one location to another without coming to their office to check for ticket, checking for new ticket and grab them directly through their phone. Saving lots of time. Processing the data from users and the data from surveys allowed us to improve our service and as well improve broken processes by changing IT Procedure and Policies Best part using GLPI is that is centralized and we don't need other system to do our job. ### 15. A totally customizable tool for IT management,statistics and knowledge database. **Rating:** 3.5/5.0 stars **Reviewed by:** Nikhil P. | Operations Engineer I, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2021 **What do you like best about GLPI?** - open source, any one can run and customize. - one stop solution to manage administrative and financial tasks. - plugins can help customizing to a great extent. - control and track the hardware / software incidents - excellent visual implementation - improve the experience as much as user level as administrator. - allows to have a control of the tickets and to give solution for the priority of the same besides generating reports - easy enough to use and does the job - modern style best web interface - it is a versatile tool along with ease of use - Open Source and you can modify the code. - commutity - allows to have a control of the tickets and to give solution for the priority of the same besides generating reports - possible to associate the mail to create the ticket automatically - possible to take to the follow-up of projects - all the data available (incidents per month, time of resolution of incidents, delay of the service, etc) **What do you dislike about GLPI?** - based on php makes me unsure if its as good as those tools based on other new technologies - takes time for learning but that maybe the case other tool as well - Lightweight Directory Access Protocol integration may not be stable - can't use with postgres - Not Being able to define our own hardware. **Recommendations to others considering GLPI:** GLPi can be your go to option if you intend to deal in Servicedesk and Inventory. It is an open source option where you can set different entities, rules, SLA. You can manage the IT inventory. **What problems is GLPI solving and how is that benefiting you?** - management (Equipment status booking,Contracts and Documents,applications for assistance of all types) - knowledge database - reports - IT assent management - plugins - projects statistics. ### 16. The best solution for free calls **Rating:** 4.0/5.0 stars **Reviewed by:** Luis C. | Cybersecurity Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about GLPI?** It let me do calls for free and can communicate easier internationally **What do you dislike about GLPI?** Not too intuitive to add funds while calling **What problems is GLPI solving and how is that benefiting you?** Organize my endpoints Help me perform inventory ### 17. Best opensource ITIL software I ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Luis A. | Co Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about GLPI?** A love its ticketing system, you will find very easy to manage issues with customers/clients, technicians. There are a ton of plugins, I used one to sync the data with existing equipment and personnel (inventory management). You can connect your email server so the system is able to sent emails to users and technicians about its tickets updates. **What do you dislike about GLPI?** The interface needs a lot of work, and when I say a lot, it is a LOT of work, so far it is functional but requires a lot of makeup. You will find very difficult at the beginning to locate where are the settings and other configuration needed to get it up and running. The later is a result of the "lack" of documentation on its website, this needs more work, fortunately you are able to find other sites with tutorials. Also there is a lack of reporting that I was trying to solve by creating an external app that can connect to its DB. **What problems is GLPI solving and how is that benefiting you?** I was trying to implement ITIL methodologies in two companies I worked for. I started implementing Service provisioning and service support, which you can implement right out of the box. The main benefit is that you are able to implement it without extensive training for the users and technicians. Later I started implementing the assets management, for this you need an external plugin, but once it is installed in the server and the equipment, it is a breeze to get the information about hardware and software of the company's inventory. ### 18. GLPI - My Review **Rating:** 5.0/5.0 stars **Reviewed by:** fattah s. | Pre-Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about GLPI?** IT Helpdesk System. The ticketing. The Inventory **What do you dislike about GLPI?** As far that im concern,there is none as for now! **Recommendations to others considering GLPI:** Perhaps you should try first. Since they offer with a easy setup via cloud and access to all modules for free in 45 days. Try now! **What problems is GLPI solving and how is that benefiting you?** My escalation have been done perfectly. Together with their inventory that meet ITIL standards, it really help my organization in achieving such KPI ### 19. An indispensable tool for anyone who needs to have control over their IT resources **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo C. | Sysadmin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about GLPI?** Customization, Availability, data control. It's a fully adaptable solution, which you can use as is or adapt to your needs. **What do you dislike about GLPI?** Nothing much. Mainly some more admin friendly usage. **Recommendations to others considering GLPI:** It's important to have some expertise regarding the deployment and usage of GLPI. The initial configuration is quite important, and it can help to make or break the target. **What problems is GLPI solving and how is that benefiting you?** Asset control and management, History tracking regarding maintenance. ### 20. GLPI Service Desk Ticketing Tool and Inventory **Rating:** 3.5/5.0 stars **Reviewed by:** Adrian A. | Quality Assurance Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about GLPI?** The updates and the improvements are very often and that brings quality to this tool. Having the possibility to have all the tickets in one place, managing roles, adding, modifying and erasing them is very handy. **What do you dislike about GLPI?** If you have an older version with some bugs in it the answer to your question is to make the last update. No one actually gives you another alternative. For the last versions the user guide was not available. **What problems is GLPI solving and how is that benefiting you?** Time management for the service desk technicians and solving faster the problems because of the mandatory SLAs. ### 21. Ticketing system management for bank **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about GLPI?** I am able to customize GLPI with the use pf plugins. I am also able to track performance, quality and efficiency of teams. **What do you dislike about GLPI?** Some of the plugins are outdated. The platform has a few spelling mistakes and translation errors. Not being able to customize ticket creation form without a plugin. **What problems is GLPI solving and how is that benefiting you?** Problem solved: being able to track the amount of incidents and problems reported; and the manner and time in which they are resolved. I am able to measure the performance of my team. My team is able to manage relationships with clients better by being able to track when tickets were created, and what status the request is on at the moment. Better time management for the team since they now which incidents and problems to prioritize. ### 22. Easy tu implement **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel H. | IT Infrastructure Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GLPI?** LDAP connection, OCS Inventory integration **What do you dislike about GLPI?** Assest control and managment ticket support **What problems is GLPI solving and how is that benefiting you?** Improve the response time against incidents and requests help of different business units ### 23. Very useful, 100% customizable and free! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about GLPI?** The fact that the software does not consume a lot of resources and that it is fully customizable to our needs. A lot of frequently updated plugins available also. **What do you dislike about GLPI?** The fact that the default UI is very unpleasant for both the tech and the client. **Recommendations to others considering GLPI:** Install it on a Linux environment, more plugins are available that way. **What problems is GLPI solving and how is that benefiting you?** Every IT support needed, translation needs, event management. ### 24. Old platform **Rating:** 1.0/5.0 stars **Reviewed by:** Jorge E. S. | Information Technology System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about GLPI?** Is stable platform, since id old it doesn´t fail **What do you dislike about GLPI?** Everything else, since the moment I log in. **What problems is GLPI solving and how is that benefiting you?** Asset managment. ### 25. It's very good place to get superb software & helpful and authentic reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandip P. | Linux System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about GLPI?** Softwares on glpi are very useful, always help in need. **What do you dislike about GLPI?** I think getting marketing call & SMS frequently. **What problems is GLPI solving and how is that benefiting you?** I can order on e-commerce sites/software with superb discount. ### 26. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Branko R. | IT Support and ServiceDesk Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about GLPI?** Very easy to use, Geared toward software development **What do you dislike about GLPI?** I think Lacks versatility, Lots of jargon. **Recommendations to others considering GLPI:** Be ready for pleasant surprise. **What problems is GLPI solving and how is that benefiting you?** Currently using it for ticketing system and recently started with asset. Easy to use ### 27. Working with tickets, requests.. **Rating:** 4.0/5.0 stars **Reviewed by:** Nemanja M. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about GLPI?** It is very easy to use, also, my colleagues like it **What do you dislike about GLPI?** Can find ticket by word, only by title or ticket number **What problems is GLPI solving and how is that benefiting you?** No problems. We use it to organise our tickets. ### 28. Great Inventory tool for IT Service Desk team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about GLPI?** I did like the option of the GLPI agent where easier could be installed on multiple devices and get the real data of device resources. **What do you dislike about GLPI?** No dislike here, maybe some old plugins which had to be adjusted, however, the plugins I used were stable, making a great job. **What problems is GLPI solving and how is that benefiting you?** Solved the problem of keeping an accurate IT inventory of Desktops and Servers. ### 29. My experience with GLPI has been excellent!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about GLPI?** incident management to project monitoring and hardware control of our network. **What do you dislike about GLPI?** nothing, everything seems fine with the company **Recommendations to others considering GLPI:** Read carefully all parts of the agreement **What problems is GLPI solving and how is that benefiting you?** Network Related issues. ### 30. This very good to use it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about GLPI?** Working prefect and smoothie i very like it **What do you dislike about GLPI?** Slow sometimes its UI and working on hight speed internet **What problems is GLPI solving and how is that benefiting you?** Please work on UI ### 31. Great tool for tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2020 **What do you like best about GLPI?** I love how easy it is to use. Creating tickets can be done through a webpage or by sending emails. Also love the notifications I receive updating me on ticket status. **What do you dislike about GLPI?** Inability to change the platform or personalize to suit needs of company. **What problems is GLPI solving and how is that benefiting you?** Creating and keeping track of tickets between departments. ### 32. All-in-one Help desk and Inventory tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about GLPI?** No need of login to system to create a ticket. An email is enough. User friendly interface for easy use and built in Inventory handling support. More importantly it is free. Can integrate 3rd party email services. **What do you dislike about GLPI?** For advanced tasks it requires in-depth knowledge about GLPI. You need to close the ticket after solve. I think it should able to close the ticket automatically after solving. The user interface is not up to date. No themes. **Recommendations to others considering GLPI:** The best product for help desk management so far. More over we were facing lot of problems managing IT inventory. But with built in Inventory support we are looking to implement our inventory management with GLPI. **What problems is GLPI solving and how is that benefiting you?** Easily solved day to day help desk management. ### 33. Responsibility and an IT ticket **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about GLPI?** GLPI is a free tool for the standardized ticket management for both the support area and for all IT management, in recent years we have used this tool which has not helped route all our orders, either of incidents or requirements , in addition to having a good database where we can audit all our company assets. **What do you dislike about GLPI?** I am disgusted that every acutlaizacion that has this platform always has a problem is not very transparent with the previous one that is why it always works the updates in trial versions before being able to publish it and that it can serve online. **Recommendations to others considering GLPI:** It is recommended for companies that are beginning to integrate their technological part.This is a software that can provide metrics of incidents and requirements and above all it provides us with the monitoring and closing and opening dates of each one also allows us to be able to make an integration with our AD. **What problems is GLPI solving and how is that benefiting you?** As indicated above, on this platform the support of the company's tickets is established, through them they can be monitored as well as verify the status of each ticket without losing its integrity, it is very versatile for daily work and above all it is free. ### 34. GLPI CARBONORCA **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Magin M. | Systems Coordinator - CVG CARBONORCA, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about GLPI?** Is an useful tool in our Helpdesk process and the Hardware and software inventory, all the people that work in IT are very satisfied with the results of work with them. Work with GLPI integrate all the IT Support in all the organization with very satified results **What do you dislike about GLPI?** The process for schedule a program for maintenance of hardware not exist, the process to reset password is need to integrate. **Recommendations to others considering GLPI:** Review the ITIL process of your organization **What problems is GLPI solving and how is that benefiting you?** Al about the automatization the process of client atention for IT, and another areas in our enterprise for example attention for General services. ### 35. Excellent tool to control requests and incidents through numbered tickets **Rating:** 5.0/5.0 stars **Reviewed by:** ALCIDES M. | Analista Integral de desarrollo de aplicaciones y soporte al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about GLPI?** It is very easy to use; This tool allows you to take detailed control of a digitalized form of each incident presented in the service offered by each organization or each request made by internal or external customers. Through it you can make any kind of request, you can create groups that will be responsible for solving the requests made, you can interact through the chat with the person who made the request and who is solving it. You can keep a statistical control of the ticket, where you can see the solution times, those responsible, the type of incident or request, the dates, etc. You can also add dockets or images if required by external users, depending on the type of request required In the same way you can have control of the inventory of technological equipment of the organization, detailing who was assigned to each team. **What do you dislike about GLPI?** In the time that I have been using the tool I have not presented any inconvenience that I dislike of the tool. **Recommendations to others considering GLPI:** Of course, it would help a lot in ticket control of any organization that works in this way. **What problems is GLPI solving and how is that benefiting you?** With the tool we have optimized the control of ticket requests and incidents of internal and external customers to the organization so that the support team has a better management of them and give solution depending on the level of incidence they present, as well as the time of the request ### 36. The best software for inventory and ticket **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Eugenia V. | Analista Integral de Desarrollo de Aplicaciones y Servicio al Cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about GLPI?** The easiness of the software, makes the work more didactic and easy, you can follow up tickets, create them, attach tests, assign tasks to people, take the inventory of the teams within the institutions, give you report of monthly ticket results, and per person **What do you dislike about GLPI?** That when making any movement in the ticket, send emails informing the same. And it's complicated to configure it to stop performing that task **Recommendations to others considering GLPI:** The tool helps in the management of applications and monitoring thereof, thus giving the possibility of studying the improvement of the areas **What problems is GLPI solving and how is that benefiting you?** You can control the movement of the ticket, if you have worked on it, if it has any problem to be resolved, for the company and for me the best added is the filtering of the information per month and person which helps for the monthly report that is requested by the company. With this tool it takes all the internal requests of the companies ### 37. The most complete tool to manage everything related to IT **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Alfonzo A. | Analista de infraestructura, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about GLPI?** It is a super versatile tool and adaptable to almost any type of needs, since its environment allows you many freedoms when configuring it. It has a large community that works on the development of plugins that greatly enhance this wonderful tool **What do you dislike about GLPI?** Until now I have nothing against, because when its developers detect something that can be improved quickly work on it and update the version **Recommendations to others considering GLPI:** Manageable tool 100% has a large number of plugins that increase and enhance their capabilities, making it practically adaptable to any industry. His way of tracking cases is very simple and can be used by users at any level. **What problems is GLPI solving and how is that benefiting you?** In these moments we are lifting the inventory, loading the reports of both internal and external users and doing a thorough follow-up of each case. It helps us when taking into account the statistical data that a technician can have in a time frame. This helps a lot to see opportunities for better and measure the efficiency of our work team ### 38. A great open source ITSM apps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about GLPI?** How it helps me to manage both ticket and IT asset as well as the additional featyre like project management which help me alot. **What do you dislike about GLPI?** Multi level ticket approval which not present at the system as default. **What problems is GLPI solving and how is that benefiting you?** Ticket management which help me alot as both reminder and todo list for managing my job everyday ### 39. good ticketing system **Rating:** 3.5/5.0 stars **Reviewed by:** Gabriele P. | Consulente ed analista, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2019 **What do you like best about GLPI?** I didn't use many ticketing system, but glpi is one of the best. I found it really easy to use, complex enough to do what we need and easy to manage. **What do you dislike about GLPI?** The administrating part, especially about users and agents, it's not so intuitive **What problems is GLPI solving and how is that benefiting you?** We can manage perfectly ticketing ### 40. Manage your requests, problems, incidents and projects from a Global platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Mairina V. | Gerente de Telecomunicaciones e Infraestructura, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about GLPI?** GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services. **What do you dislike about GLPI?** The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives. **Recommendations to others considering GLPI:** I recommend this complete tool for the management of IT infrastructure, additionally as you explore it you find many benefits for operational management. **What problems is GLPI solving and how is that benefiting you?** With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects. And last but not least, I can bring metrics of incidents and requests in each operational area in order to set the metrics of the operational management indicators of each area. And all those involved are notified via the follow-up mail of the case. Currently I am adding to the tool the model to take control of the management of problems and associate the cases that are related. Actually, this tool has contributed a lot to my telecommunications and infrastructure management. I recommend it 100% ### 41. Excellent Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about GLPI?** I like to use GLPI for Company Asset Management **What do you dislike about GLPI?** I need to additional plugin such as OCS NG for Asset Management **Recommendations to others considering GLPI:** Excellent for Asset Management **What problems is GLPI solving and how is that benefiting you?** Sometimes the sync does not work properly ## GLPI Discussions - [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) - 1 comment, 1 upvote - [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) - 1 comment - [View GLPI pricing details and edition comparison](https://www.g2.com/products/glpi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+04%3A56%3A59+-0500&secure%5Bsession_id%5D=4b89238b-7b79-4f8f-8073-c21739162de7&secure%5Btoken%5D=a4ddfe786df2770a312bb43babdadcce0dc02a447cdc1bde774c3e5bb866e7ef&format=llm_user) ## GLPI Integrations - [Spot](https://www.g2.com/products/spot-xyz-corporation-spot/reviews) ## GLPI Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top GLPI Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,727 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews)