# Feedbackly Reviews **Vendor:** Feedbackly. **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 29 ## About Feedbackly Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world. ## Feedbackly Reviews ### 1. Feedbackly is a godsent of a tool for marketers **Rating:** 4.0/5.0 stars **Reviewed by:** ben haim k. | security analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2022 **What do you like best about Feedbackly?** Feedbackly provides highly detailed analysis and segmentation of the data based on several parameters: and the most useful of them all - emotion! This allows of a highly focused analysis of small changes. **What do you dislike about Feedbackly?** The search functionality can be a bit confusing at first, But after a while you get used to it and make a great value out of it. Also, it's impossible to attach video media which can limit one's ability to collect data on surveys fully. **What problems is Feedbackly solving and how is that benefiting you?** Feedbackly allows me to create surveys and collect data easily; As a TOC analyst, I need a lot of customer feedback to improve the response time and quality and ensure our team is doing our jobs right. ### 2. CXM that understands lead generation **Rating:** 4.0/5.0 stars **Reviewed by:** Huub V. | Manager Accounting & Control, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** Feedbackly works on tools and a foundation on cxm management. How are customers satisfied or will drop off whenever things go through the process of sales upto payment **What do you dislike about Feedbackly?** Things to be improved is that it should be mobile and tablet proof for the website, as it is now only SAAS driven but not integrated into the desktop software that I have. **What problems is Feedbackly solving and how is that benefiting you?** Please make sure that there is a stand alone integration of the software that uses synchronization on the cloud so that it is more flexible and works as it currently is. ### 3. Great platform for customer feedback collection **Rating:** 5.0/5.0 stars **Reviewed by:** Saanvi S. | HR Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** It's user interface is very easy, I love how instantly I can create a good survey under some time and launch it. It is a great platform to view the real customer experience in words. Feedback is necessary for development **What do you dislike about Feedbackly?** I think the platform can get better and it lacks few features especially its not mobile friendly and most of times since mobile is handy most of them give the surveys from mobile. **What problems is Feedbackly solving and how is that benefiting you?** On how easy it's to create surveys. It is become quicker easy to obtain one ### 4. Honest Customer Feedback (Small Business) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2022 **What do you like best about Feedbackly?** Feedbackly is a great customer feedback tool! It's super easy-to-use and very user friendly (in my opinion). If I had to select the best feature about Feedbackly it would be related to their analytics & survey tools. You can create a surve instantly & have it sent out through a variety of channels. The price is great for small business owners & has ALL of the features that you need compared to other feedback softwares. I personally recommend Feedbackly to any business owner that is looking to scale up & manage their clients more efficiently. **What do you dislike about Feedbackly?** The only complaint that I have is the lack of mobility features & formatting. If you open a survey in mobile viewing, the formatting of graphics is wonky & not very appeasing to the eye. Would love to see more improvement in this area. **What problems is Feedbackly solving and how is that benefiting you?** Feedbackly helps business owners manage their clients by providing simple, customizable surveys for any need. Small or BIG, you can create the appropriate survey to meet your business needs & enhance the overall client experience. This has been specifically useful for our support team to gather customer support on developmental issues within our tech company. ### 5. CX software, Education, Consulting, and Expertise in the Industry to Gain and Keep More Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Feedbackly?** Engaging surveys, key performance indicators, net promoter scores, customer journey analytics, and root-cause analysis will give you the answers you need to the questions about your customers' behavior and emotions and the factors that drive your sales. **What do you dislike about Feedbackly?** Because it can be inconvenient to get to a computer, it might be possible to cancel orders with a mobile device. For me, it hit while I was on vacation. Somewhat cumbersome website in terms of ease of use. Confusion and difficulty in using the search and directory are commonplace. There is no place to upload videos of any size or length. Surveys are restricted in scope due to the absence of this function when dealing with non-digital media. **What problems is Feedbackly solving and how is that benefiting you?** The superior search quality has been invaluable to me, particularly in preparing for meetings with clients. It's a great tool for learning about available software options. ### 6. Interesting way to capture customer emotions and build products on top of it **Rating:** 4.0/5.0 stars **Reviewed by:** Sushant K. | Product & Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** Having the option to capture customer emotions through various parameters is pretty good. EVI score helped us greatly upsell premium plans to our existing client base. I also liked the option of collecting feedback from various channels using one single product. **What do you dislike about Feedbackly?** The pricing is a bit on the higher side. It's designed more for enterprise customers who can take value by collecting feedback from multiple channels via their large customer base. So far the ROI has been positive, but for a startup, the pricing is definitely on the higher side. **What problems is Feedbackly solving and how is that benefiting you?** We were looking to collect customer feedback through various channels, including online + offline stores. We wanted to automate the journey and upsell/cross-sell products to our happy customer base. ### 7. Great Tool and System to measure customer Satisfaction at a Glance **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Andres G. | IT Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Feedbackly?** The way it allows organizations to keep track of direct customer feedback, causing a direct impact on KPIs , marketing campaigns, and overall customer engagement and relationship building for success **What do you dislike about Feedbackly?** I wouldn't say is a dislike, we would just love to have a smoother integration with other CRM solutions out there, but that would be a plus. As long as the core service works so well there's nothing else I could think of dislike **What problems is Feedbackly solving and how is that benefiting you?** On these Covid/PostCovid times in which you can't even see the expression on your customers, having the ability to retrieve their direct feedback on their journey through the business has been fundamental to catch up on the improvement points and providing top-notch service ### 8. Very easy to collect feedbacks from visitor **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Feedbackly?** I think Feedbackly made it very easy to analyze and visualize visitors' feedback. I used it to create charts and graphs for my presentations. And it also comes with many useful features out of the box. **What do you dislike about Feedbackly?** Currently, integrating Feedbackly with desktop and mobile applications takes a bit of learning. And it is quite a process. I wish it comes out of the box with many one click integration processes with many other platforms. **What problems is Feedbackly solving and how is that benefiting you?** Feedbackly was used to ask visitors of our websites and applications about their experience. And we use those surveys to analyze the customer's pain point and we come up with the way to improve our products from those analysis. ### 9. Feedbackly - enabling fearless customer feedback! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** I like feedbackly for a few reasons. One, it is super customizable, which I enjoy when I'm trying to solicit certain pieces of constructive advice from my customers. Two, I think it measures variety of data depending on what you need from the survey so you can get a lot of tangible information to then act on. **What do you dislike about Feedbackly?** Hmm - I would say the thing I dislike is that it took me a bit of time to figure out how to craft my own custom customer survey. I love that you can do that but I felt a bit slow the first few times I used the tool, which isn't necessarily a point of feedback on the software but worth flagging either way. **What problems is Feedbackly solving and how is that benefiting you?** I think that Feedbackly opens a direct channel between yourself and your customers to directly solicit feedback about your product. There is no nonsense in the interaction, it solicits the data you want depending on what you customize and sends it back in a tangible way. ### 10. A very neat website! Seems to have everything you might be looking for. **Rating:** 4.5/5.0 stars **Reviewed by:** Rafik M. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Feedbackly?** If you want to collect some feedback from your clients, this option is ideal because of its attractive design and user experience as well as its robust statistics tool. **What do you dislike about Feedbackly?** It would be nice if there were a possibility to cancel orders using a mobile device because accessing a laptop can be challenging at times. I experienced it because I was on vacation. **What problems is Feedbackly solving and how is that benefiting you?** The great thing about Feedbackly is that making a custom survey form is a very simple process. I can make a good survey form in under half an hour. We can readily process the results thanks to the report's useful info. ### 11. Want to know the true feelings of your customers, this is how! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny P. | Escrow Closer, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Feedbackly?** What I like best about Feedbackly is the simple fact that it is the only question-based feedback I have ever taken that asks how you felt. **What do you dislike about Feedbackly?** Downsides to Feedbackly for me were the lag time on the questions, but it was new for Grainger so i'm sure the bugs have been fixed. **What problems is Feedbackly solving and how is that benefiting you?** Feedbackly is literally the only one asking customers how they actually feel about any of their experiences, most just ask if you would return or if you would recommend it to a friend; they ask how it made you feel. ### 12. Intuitive platform to understand and analyse your customer feedbacks and emotions **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav K. | Product Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Feedbackly?** Feedbackly allowed us to track and capture our customer's emotions through multiple platforms/channels/integrations in a single place. It offers various parameters to track which helped us improve our customer engagements and KPIs. **What do you dislike about Feedbackly?** We didn't try other products as a comparison, so nothing as dislikes from feedbackly. Yet we hope the pricing of the platform could have been better as it suits big enterprises and fortune 2000. **What problems is Feedbackly solving and how is that benefiting you?** Capturing customers' feedback and experiences to reflect upon products and offerings. The platform provided actionable insights to improve our products and services. ### 13. A tool with a verfy modern and user freindly user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Feedbackly?** Unlike other tools in the market for CXM, Feedbackly has a modern user interface. The look and feel of the survey design forms and also the possibility of customizing the customer surveys is highlight of product. **What do you dislike about Feedbackly?** Lack of interfacing capabilities with other systems. We are predominantly a Microsoft product usage organization. Getting responses and analytics from Feebbackly to our Dynamics Sales and Service applications was tedious. This kind of integration is out of the box in tools like Customer voice. **What problems is Feedbackly solving and how is that benefiting you?** We were using Feedbackly for designing customer satisfaction surveys and gathering analytics on the responses for the same. The emphasis on the customer emotion tracking, made this tool quite empathetic and we miss this feature on the tool we replaced this with ### 14. Feels good to give the feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Sumanth S. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** I tried this long back but still I remember this product which was something like unique compare to other product, Nothing much and also design was pretty good . **What do you dislike about Feedbackly?** Need some improvement as we all know there is lot more competitors in this area so needs to improve this like user experience and speed and some extra features may increase its value **What problems is Feedbackly solving and how is that benefiting you?** It gives the feedback and we can understand the feelings of the customers by looking into their review, so its really useful to all the organizations, thank you ### 15. Generating Positive Feedback Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Megan F. | File Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Feedbackly?** I love that we can request feedback from our customers at any touchpoint throughout their journey. **What do you dislike about Feedbackly?** In my position, I am still learning to navigate the data and charts. **What problems is Feedbackly solving and how is that benefiting you?** It bridges the gap between our office staff and our customers. By allowing us to reach out to the customers actively throughout their process, we can make sure they remain happy. ### 16. Easy Way to Gather Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Shanelle D. | Customer Service Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** Feedbackly is super user-friendly. It has so many options to make collecting feedback simple. I like the follow up features as well. **What do you dislike about Feedbackly?** I wish I could use feedbackly on an Android. I dislike that it's only available on an iPad. **What problems is Feedbackly solving and how is that benefiting you?** Gathering customer data in one place is organized and easy to use. Not complex for me or for our customers. ### 17. Gauging customer perceptions via Feedbackly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** This is a useful software for businesses to track their customers' emotions with the objective of improving service. This has a huge potential for using analytics to increase both product visibility via effective marketing strategies and increase revenue via increased sales. **What do you dislike about Feedbackly?** It is somewhat expensive and hence may not be affordable for small businesses. I would also like to know more about their data protection protocols for security purposes. It is not very clear to me yet as I have not used this service myself. **What problems is Feedbackly solving and how is that benefiting you?** Getting real insights into customer experiences and feedback for future modifications. ### 18. Great platform for collecting customer and employee feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Caity R. | Social Media Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** Creating a custom survey form with Feedbackly is really easy and quick. I can create a good survey in under 30 minutes. The reports are also detailed and helpful. **What do you dislike about Feedbackly?** Mobile version could use some work; not as easy to use and the designs aren't mobile-friendly. **What problems is Feedbackly solving and how is that benefiting you?** Great tool for gaining insights from customers. Easy to use survey designer. ### 19. Tool on which you can rely for customer feedbacks!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** The tool follows automated techniques for gathering the feedback that makes it unique in its segment too. Also taking feedback manually is hectic and very political deal so this solves that. **What do you dislike about Feedbackly?** there is a difference between what customers said and what their intention was so this is where the tool may not provide accurate info. although it is solving the problem it meant to. **What problems is Feedbackly solving and how is that benefiting you?** its helping organization to get to know about their customer's feedback whether the service they are utilizing is upto the mark or need improvement if so in what way. ### 20. Solid Feedback tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** It helps to understand the customer emotions much better and thus increases the customer retention rates. The emotional experience and EVI is a nice feature as it helps to understand which emotions help to convert more revenue. **What do you dislike about Feedbackly?** The pricing model is monthly but the responses are billed yearly which can even be monthly. This would help to be calculative and proactive in utilising the tool to the extent. **What problems is Feedbackly solving and how is that benefiting you?** It helps to increase the customer retention and conversion rates. The CRO is one of the most benefitting feature that feedbackly provides. ### 21. Great software for understanding customer experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Hanish K. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Feedbackly?** I like that feedbackly is so easy to use and it is a new product on the market. **What do you dislike about Feedbackly?** There can be more insights provided on customer emotions. For example, how can we engage users with a certain behaviour **What problems is Feedbackly solving and how is that benefiting you?** We use feedbackly to understand our customers better and tailor responses accordingly. ### 22. great experience with poc for a project request **Rating:** 3.5/5.0 stars **Reviewed by:** Maulik P. | Senior Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Feedbackly?** the insight into customer experience is important for continuing improvements of busy **What do you dislike about Feedbackly?** nothing special, but the engineering interaction is important **What problems is Feedbackly solving and how is that benefiting you?** used for poc for a project to collect the experience using readily available template ### 23. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** Easy to use with a helpful demo of the product **What do you dislike about Feedbackly?** There is nothing that I disliked about this product **What problems is Feedbackly solving and how is that benefiting you?** It allows me to gain insight on what is working for my company and what isn't ### 24. Experience has been quite good and the interface is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Feedbackly?** The quality of the search is informative which is very helpful while approaching customers. **What do you dislike about Feedbackly?** No video portal to attach video files of any length and the non-availability of this feature limits the media form. **What problems is Feedbackly solving and how is that benefiting you?** Feedbackly is currently solving the issue of the video portal which can benefit me in uploading any files. ### 25. great product and tool that is super helpful for our teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** love how much feedback we are able to receive through this product and the goals weve accomplished because of it **What do you dislike about Feedbackly?** it still has some work to be worked upon and needs a few more tweaks for it to be perfect **What problems is Feedbackly solving and how is that benefiting you?** it is solving our feedback and review process for the team ### 26. Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** It's very easy to use. The efficiency of the product is very slick and straightforward. **What do you dislike about Feedbackly?** There are some kinks that I hope to see ironed out in future updates! **What problems is Feedbackly solving and how is that benefiting you?** Feedback is hard to get -- this application allows you to get it, and it feels like a positive thing, not a negative. ### 27. The Perfect Tool for Measuring Customer Response **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Feedbackly?** Easy for consumers to use, not time-consuming or distracting like other feedback tools. **What do you dislike about Feedbackly?** As with all feedback software, any sort of survey can be difficult to appeal to customers. **What problems is Feedbackly solving and how is that benefiting you?** Getting quick and basic feedback from consumers. ### 28. Customer is the king **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** It is a one place solution for all the feedbacks. **What do you dislike about Feedbackly?** Other than the high cost involved, I do not see any other issue. **What problems is Feedbackly solving and how is that benefiting you?** It helps me to stay ahead of what my target customers demand by providing me with invaluable review. ### 29. Friendly user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** Feedback on cloud for sales areas or companys **What do you dislike about Feedbackly?** the product could be available in more languages **What problems is Feedbackly solving and how is that benefiting you?** It creates customisable surveys and publish them on your own communication channels - [View Feedbackly pricing details and edition comparison](https://www.g2.com/products/feedbackly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+12%3A37%3A55+-0500&secure%5Bsession_id%5D=bcc55692-1e16-4be1-8300-182c944a5c07&secure%5Btoken%5D=0a6eb06dbf7f2131e7ffde53679f1777b00c31601d10a485b2b63e5c7d7c3d0a&format=llm_user) ## Feedbackly Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Feedbackly Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,944 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)