# Deskpro Reviews **Vendor:** Deskpro **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 97 ## About Deskpro Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. ## Deskpro Pros & Cons **What users like:** - Users value the **ease of use** in Deskpro, appreciating its intuitive layout and smooth initial setup. (19 reviews) - Users appreciate the **progress tracking and visibility features** in Deskpro, enhancing task management over previous tools. (16 reviews) - Users appreciate the **superior support** provided by Deskpro, enhancing communication and workflow efficiency considerably. (13 reviews) - Users value the **superior customer support** from Deskpro, ensuring smooth upgrades and clear communication throughout the process. (11 reviews) - Users appreciate the **high customizability** of Deskpro, which adapts well to various workflows and branding needs. (11 reviews) - Intuitive (11 reviews) - Users love the **extensive customization options** in Deskpro, enhancing both user experience and integration with branding. (10 reviews) - Flexibility (8 reviews) - Simple (8 reviews) - User Interface (7 reviews) **What users dislike:** - Users often deal with **ticketing issues** in Deskpro, resulting in inefficiencies and frustrating experiences while managing tasks. (9 reviews) - Users express frustration over **limited features** , especially regarding localization capabilities and manual translation processes. (7 reviews) - Users face issues with **ticket management errors** , leading to confusion and inefficiencies in handling support cases. (7 reviews) - Users find the **user experience not intuitive** , especially when managing tickets and using the mobile app. (6 reviews) - Users experience **annoying UX issues** with image formatting and interface limitations, impacting overall usability and satisfaction. (6 reviews) - Bugs (5 reviews) - Lack of Features (5 reviews) - Software Bugs (5 reviews) - Users find the **complexity** in Deskpro's navigation and setup process could be improved for better usability. (4 reviews) - Users report **email communication issues** due to the default setting of sending notifications with ticket comments. (4 reviews) ## Deskpro Reviews ### 1. Customer Service Force Multiplier **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Applications Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Deskpro?** The user interface is clean and robust without being distracting. Also, the notifications are highly customizable and work as expected--very intuitive. My ticket and workload visibility have never been better. The performance is very good since it was optimized for our infrastructure, and it is ver reliable. We hve not had a down-time yet. Our team also appreciated the implementaiton team who helped us personalize our DeskPro instance. Eloise was so knowledgable and easy to work with. **What do you dislike about Deskpro?** Deskpro ticket structure takes some getting used to. There is no "body" or "subject" to the case; only a title and the initial email or note. This is not a problem, but it is a different approach. **What problems is Deskpro solving and how is that benefiting you?** With Deskpro's ease of use, our users are more willing to open cases on their own. And this also makes me more willing to open cases for them when necessary. Smoothing out ticket creation has saves our teams time, and also removed bariers preventing the very best service. ### 2. As an end user I dread using Deskpro **Rating:** 0.0/5.0 stars **Reviewed by:** Ian M. | Volunteer advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Deskpro?** All the information I need is available and my supervisor can contact me easily **What do you dislike about Deskpro?** I am a computer support adviser for AbilityNet and use it approximately once a month so feel I am coming to it fresh every time. None of the interactions seem intuitive. If I write a note there is no "send" button, I just click and hope. The tab history button doesn't show as open a tab I am actually working on. I have to log time spent, it is helpful to be reminded of this, but as this must apply to most users why is it located in the More menu and called Bill? **What problems is Deskpro solving and how is that benefiting you?** I am not aware why Abilitynet moved to Deskpro so it seems likely that there are benefits to the organisation as a whole but as an end user it was definitely a backward step. **Official Response from Lara Proud:** > Hi Ian, thanks for taking the time to share your feedback. I’m sorry to hear your experience with Deskpro hasn’t felt intuitive, especially when you’re only using it occasionally. Coming back to a tool infrequently can make it feel unfamiliar each time and that’s something our UX team want to work to improve. On a couple of the points you raised, there may be some quick fixes. Notes should behave similarly to other ticket replies with an "add" button showing in the reply box. What you’re describing doesn’t sound quite right, so if you’re able to reach out to our support team (support@deskpro.com) with a screenshot or short recording, they can take a closer look. For time tracking, you can customise your ticket view. In that “More” menu, if you select the eye icon next to “Bill” this will keep it showing as an option at the top of the view while you work on tickets. Your admins can also set the timer to start automatically, which will track time from when you open a ticket until you send your reply or add a note, so you don’t need to log it manually each time. (Here's a link to how this can be set up which you can share with an admin: https://support.deskpro.com/en-US/guides/admin-guide/billing-and-time-settings#billing-and-time-settings_enable-billing-and-time) Deskpro is highly configurable, so it may also be worth raising this internally. Your admins might be able to adjust the setup to make things simpler for those who don’t use the system every day, and our team are always available to help answer any questions on how to improve your configuration. Thanks again for your honest feedback. It’s really useful in helping us improve the user experience. ### 3. Best support software I have ever used **Rating:** 4.5/5.0 stars **Reviewed by:** John A. | Customer Support Specialist III, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Deskpro?** It is both easy to use for daily tasks (once you get familiar with it) and it is complex enough to do most anything you need. As an aside my favorite added feature is the stars, I didn't realize how badly I needed them. **What do you dislike about Deskpro?** Knowledge base article creation is awful. Default editor is very limited and painful if I need to use numbered lists. HTML editor seems very buggy and I have lost several article edits due to erratic behavior. Also switching between the two should not be an option - creates more mess than what it is worth - it should convert the article into the new format and offer to save a copy - ie all articles should only exist in one or the other. **What problems is Deskpro solving and how is that benefiting you?** Support status for customers was always a pain point. Now we can prevent customers off support from opening tickets with us, and its integration with Salesforce means I do not have to search for the org to verify. ### 4. A Joy to Use with Stellar Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Paul C. | Artificial Intelligence Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Deskpro?** I love that Deskpro allows us to easily manage all our outstanding support tickets. It's a joy to use, much better than the awful SharePoint tickets database we used before. I find it impressive that it never loses tickets, even if the browser messes up. Reloading the page restores all the text, as it's automatically saved as you type. I’m pretty impressed with it overall, and as a software developer who is a bit of a perfectionist, I don't usually say that about much software. It’s a huge bonus that I've never wanted to throw my computer out the window while using it. **What do you dislike about Deskpro?** I get a bit irritated when I edit an existing note because I have to format all the images again before saving it. If I don't, they just default to being centred. This has been the case for the year or so we've been using it, it doesn't seem to have been fixed yet, and it would be really nice if it were. Also, it looks as if it allows you to place an image to the right (or left) of the main text, but in practice, this fails when you save it, and moves all your text down below the image. It'd be great if these two irritations could be fixed. **What problems is Deskpro solving and how is that benefiting you?** Deskpro makes it easy to manage support tickets and lets our boss see how quickly we resolve them. And it's a joy to use. ### 5. Easy to learn and full of function **Rating:** 4.5/5.0 stars **Reviewed by:** Johnathan A. | Customer Support Specialist III, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Deskpro?** Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has been great in listening, working with us, and correcting them in a reasonable time frame (dependent upon the priority and impact of course). I am not a manager and do not have full access to all the configuration options, but what I do have access to is far more than "basic". I can create my own workflows, macros, templates and much more. It allows each user their own viewing options - everything down to which direction the email threads appear. **What do you dislike about Deskpro?** Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do offer two types of editors, one that is basic and limited options (default), and one that has mostly full options (html). The html editor I find is easy to break (fonts change on you, pictures sometimes don't appear correctly ect). The search functionality could be better, but **What problems is Deskpro solving and how is that benefiting you?** Not only can it capture all the data that I can extract use to better our product and services, it also allows me to be more productive with automated workflows. ### 6. Efficient Project Management, Needs UI Enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Hamish M. | Services Sales Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Deskpro?** I like that Deskpro is easy to manage and link tickets across the entire team, and ticket reference numbers mean the whole team can support. The collaboration features make Deskpro useful because they allow my entire team to manage projects effectively. We can feed information into project trackers and add agent notes to keep each other in the loop. Additionally, the initial setup was very easy with good support from Deskpro themselves and helpful user guides. **What do you dislike about Deskpro?** I don't like the user interface for certain features such as inputting agent details. I would like a cleaner user interface. Also, it doesn't integrate with our systems. **What problems is Deskpro solving and how is that benefiting you?** I use Deskpro for customer tickets and service. It simplifies team collaboration by managing tickets and referencing them. My team can feed information into project trackers and add agent notes to stay informed. ### 7. Easy Setup, Seamless Microsoft 365 Integration, and Fast Ticketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Deskpro?** Setup and deployment was very easy. It links in with Microsoft 365 and "just works". Users find it easy to pick up and use. It is very responsive, creating tickets from emails almost instantly - no waiting around. It is well priced and easily expandable when needed. Support has always been great, problems fixed very quickly. We implemented it for one department and have now rolled it out to another one. **What do you dislike about Deskpro?** Our setup is a fairly basic one and we do not utilise all of the functionality of the system as yet - but what we do use all appears to work OK for us. **What problems is Deskpro solving and how is that benefiting you?** Ticket management and agent reporting are the two main issues that Deskpro is addressing for us at present. ### 8. Great Features; Slow Performance Hinders Efficiency **Rating:** 2.5/5.0 stars **Reviewed by:** Reagan G. **Reviewed Date:** February 05, 2026 **What do you like best about Deskpro?** I like the ability to track my progress and see things that I have answered or not answered in Deskpro. It gives me better visibility of the task at hand compared to Outlook that I used before. In Deskpro, I'm able to see what I need to respond to and what has been responded to me, and that feature is not available on other platforms that I use to communicate with clients or coworkers. That would definitely be the main thing that I appreciate about the services provided by Deskpro. **What do you dislike about Deskpro?** There's definitely a lag when using Deskpro, and I'm not sure if it's my Internet or something else causing it. It often lags, especially when pulling up a new message or just loading in the inbox, which can be frustrating since it'll show I have messages, but nothing is there until it catches up. Also, searching previous messages is difficult. There's lag in the search, and it doesn't always pull up everything related to what I type in, so I have to go through extra hoops to ensure things are searchable. Training myself to understand the platform was not easy, unlike the setup, which was straightforward. **What problems is Deskpro solving and how is that benefiting you?** I use Deskpro to communicate with clients and coworkers as an all-around platform. I like being able to track my progress and see what I need to respond to, which offers better visibility compared to other platforms. ### 9. Good Tracking Features, But Poor Mobile UX **Rating:** 2.0/5.0 stars **Reviewed by:** R K. | Product Owner (Technical Solutions Professional), Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Deskpro?** I like the Deskpro website and appreciate the huge number of data points for tracking. It's easy to update attributes and track progress. **What do you dislike about Deskpro?** I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. **What problems is Deskpro solving and how is that benefiting you?** I use Deskpro for support tickets, which helps in tracking progress of tickets and clients. It offers a huge number of data points for tracking and makes it easy to update attributes and progress. ### 10. Customizable Yet Occasionally Slow Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Dani B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Deskpro?** I like Deskpro's inquisitive layout and find it very customizable. It makes it easier for me because I always know exactly where to go and can customize my main page to meet my own needs. Also, the ability to use Deskpro on mobile devices was a factor in switching to the current version. **What do you dislike about Deskpro?** Sometimes it loads things too slow. Besides some bugs that happen every other update. On mobile devices, I can't seem to pick my categories. **What problems is Deskpro solving and how is that benefiting you?** Deskpro doesn't solve problems directly, but it provides a communication channel for customers. Its layout makes navigation simple and lets me tailor my main page, enhancing efficiency. ### 11. Highly Configurable with Seamless Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Reg G. **Reviewed Date:** February 06, 2026 **What do you like best about Deskpro?** I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminating the need for manual checking and reducing missed information. The ability to change and configure almost anything, from email templates to Customer Portal design and layout, is something I find very useful. Launching the Customer Portal has also received positive feedback from our customers. The onboarding package we purchased made the setup process seamless. **What do you dislike about Deskpro?** The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. **What problems is Deskpro solving and how is that benefiting you?** Deskpro manages support tickets, offers a customer portal, integrates directly with Shortcut solving missed information issues, and is highly configurable from email templates to portal design. ### 12. Easy Case Search, Powerful Filters, and Handy Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Elias P. | Community Moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Deskpro?** The platform makes it easy to search for old cases, use the filters effectively, and create templates. **What do you dislike about Deskpro?** Deskpro sometimes does not understand that a reply from a case can create a new ticket and instead merging automatically them, it creates a new ticket **What problems is Deskpro solving and how is that benefiting you?** Deskpro supports my daily work by helping me organize supplier contacts and their issues by category. It also makes it easier to understand where the current issues should be focused, so they can be handled more easily. ### 13. Intuitive Interface with Improved Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Deskpro?** I really like Deskpro's layout, it's definitely a big plus. The ability to create mass responses and merge tickets altogether is really useful, especially when we have an issue affecting a large percentage of our users. Deskpro allows us to provide general assistance or feedback easily. The initial setup was pretty intuitive, and I didn't have any issues with it. **What do you dislike about Deskpro?** I really don't like how I cannot select the categories while on dual mode and it has to be done by changing my view. **What problems is Deskpro solving and how is that benefiting you?** I use Deskpro to ensure clients' complaints are acknowledged, improving communication. I like creating mass responses and merging tickets to provide general assistance when needed. ### 14. UK based startup first helpdesk purchase **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Deskpro?** Very easy to use. For a small business, we were looking for something we could roll out across the business quickly and easily. Deskpro has ticked that box perfectly for us. Brilliant onboarding from the team get us set for success early doors. The ability for growth that Deskpro provides with flexible pricing allows us to adjust as we scale our business better than companies that tie us in with lengthy contracts. One final positive is the team have loved the demo videos to help get us up to speed so keep them coming!! **What do you dislike about Deskpro?** Greater flexibility when it comes to custom form on our website (More of a personal touch from design and style) Though other than that little we would change. **What problems is Deskpro solving and how is that benefiting you?** Deskpro solves our complete customer service help desk. providing us a great platform to communicate to all parts of our customer base. ### 15. Great helpdesk software (with unfortunate focus on AI) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Deskpro?** Deskpro is very flexible; a lot can be set by the application administrators in a friendly interface. Some examples of functionality we use: * Brands visible on specified URLs, each with their specific customer portal where you can (de)activate modules (like news, customer suggestions, knowledge base, etc) and change the design (logo, colours and any custom CSS and HTML) * Departments (and teams) each with their own set of custom fields, contact form field conditions * Integrations with other applications like Jira * Triggers and reminders on for example tickets, to assign, close, update etc based on a multitude of conditions **What do you dislike about Deskpro?** Unfortunately the software isn't fully localisable and translations of key content cannot be added via the API yet. This applies, for example, to titles in the documentation you publish. We work in a multilingual environment, servicing users from across Europe in about 30 languages and must use our internal translations pipeline. Not being to add or update translations via API creates a lot of manual work. The company recently shifted focus to AI. AI can be helpful; Deskpro now can, for example, turn a few notes into a proper user reply. Their new focus seems to have completely drawn away the attention to fixing bugs and adding and improving basic functionality, however. **What problems is Deskpro solving and how is that benefiting you?** Deskpro helps us service customers and partners reaching out to us. It gives us a centralised place to track and follow up on requests efficiently, instead of working with email inboxes and relying on labels and the 'read' status to organise work between different people. ### 16. Great Product and fully meets our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Deskpro?** Having evaluated many products before choosing DeskPro we definitely chose correctly. They were very helpful getting us up and running, with a trial period to test with, and have been swift to respond as and when we have needed them. The product does everything we need it to and we are now looking to roll it out to other parts of the business. Everything "just works" - which is exactly what every busy help desk - and Helpdesk Manager - needs. **What do you dislike about Deskpro?** When it comes to finding fault with DeskPro you instantly start to struggle to come up with things to complain about! There sould be more flexible reporting but you can still get the information you would need. **What problems is Deskpro solving and how is that benefiting you?** Deskpro gives me the confidence to know that our customers are being looked after properly. We never miss a ticket - an issue we suffered from with our previous system - and our customers are kept informaed as to what is going on with their issues. We have better reporting on what our main problems are, how long they take to resolve and who is best placed to resolve them. ### 17. A promising service with some changes needed to maximise potential **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Deskpro?** There are many great features of deskpro, the customisation on inboxes to help organisation, the sidebar providing helpful information on the customers that can be stored and referred to when responding to the tickets, it is simple to use and overall the layout is fairly intuitive. **What do you dislike about Deskpro?** Unfortunately a lot of the features do not work as intended or are counterproductive, the search function often has problems and is unable to find tickets, removing cc's automatically re-adds them after every email sent which can cause e-mails to be sent in error to the wrong recipients, query type is not automatically set and must be manually selected to resolve tickets etc. **What problems is Deskpro solving and how is that benefiting you?** Having a central email that can be monitored by entire teams to respond to customers is helpful, being able to assign tickets to individuals helps to stop duplication. ### 18. Effortless Communication, but Filing Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Deskpro?** Great user interface, very simple to use **What do you dislike about Deskpro?** Needs better filing system, sometimes stars reset and this disrupts experience **What problems is Deskpro solving and how is that benefiting you?** Streamlines managing customer communication, everything in one place, colleagues can see it too. creates transparency ### 19. Very good experience with support team and most of our users are coping with recent big change **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Deskpro?** We had a big upgrade from old Deskpro to Horizon based platform recently, not only upgrade was done smoothly but had good support from team regard to communications to our end users, securing it with email Spoof setting and son on. Response to my question was fast and point was clear. **What do you dislike about Deskpro?** Our user a reported that reply to entry screen for ticket contents is very small at the bottom of it could be resizable or expanding to full height. Therefore, user has more control over the usability and more easily compose the reply. **What problems is Deskpro solving and how is that benefiting you?** Tracking of request from various customers and party in concern, Multiple staff to handle by the group make more efficient and speedier response to those requests made, ### 20. Simple and Efficient Email Management, but Forwarding Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Deskpro?** Nice simple layout which makes it easier to manage tasks **What do you dislike about Deskpro?** A simplier process for forwarding tickets/emails. **What problems is Deskpro solving and how is that benefiting you?** much easier than outlook. Helps to manage. ### 21. Great Helpdesk System **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel E. | Senior IT Field Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Deskpro?** One of my favourite features is simply that I can group tickets by organisation I have multiple schools that I support on a weekly schedule, I love that I can quickly and easily highlight the tickets for that school when I am on site. This really helps to focus my work, so that I can efficiently work through tickets which in turn helps me to provide great customer support. **What do you dislike about Deskpro?** When creating a ticket or adding a comment to a ticket, the default is to email the user. I don't like this feature. In my line of work, the most common thing for me to add to a ticket is a note. I have in the past accidently sent a note as an email - thankfully the note was appropriate to send . However this may not always be the case. I would prefer if either as an individual user can I change the default, or the company administrator could do it for all of field engineers. **What problems is Deskpro solving and how is that benefiting you?** To efficiently manage incoming tickets. this allows for quicker and more thorough support ### 22. Versatile Service Desk for your day-to-day needs **Rating:** 4.5/5.0 stars **Reviewed by:** Ivo R. | Technical and Architectural Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Deskpro?** Deskpro excels in ticket handling with its sophisticated automation capabilities. We like the product because it offers advanced ticket routing, custom workflows, and SLA management that meets our client requirements. The ability to create automation rules helps our team to handle requests efficiently while maintaining consistency in service delivery. One of Deskpro's standout features is its omnichannel capability. The product seamlessly integrates email, live chat, voice calls, social media messaging and self-service knowledge base. This unified approach ensures customers can reach support through their preferred channel while agents manage all communications from a single interface. Last but not least, Deskpro also supports on-prem deployment, which is a must in air-gap environments. The containerized deployment is just a breeze. **What do you dislike about Deskpro?** Sometimes the plugin documentation is not explaining all the use cases or implications of various configuration options. **What problems is Deskpro solving and how is that benefiting you?** Ticketing system, live chat, SLA management, customer knowledge base, on-prem deployment. All these are requirements from the client on an ITSM product in an air-gap environment. ### 23. *** Rolled out updates without warning that corrupted our hosted content **Rating:** 1.0/5.0 stars **Reviewed by:** Adam M. | Senior Technical Writer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Deskpro?** The news feed is a great feature and worked well in my experience. Although primarily a support tool , the kb site was decent too. That's what I used it for **What do you dislike about Deskpro?** Unnanounced updates corrupted our live content which created work at the time. Horizon it was called. The team didn'yt give much attention to the documentation aspect (kb and news posts) **What problems is Deskpro solving and how is that benefiting you?** Distributing product announcments that customers can subrscribe to. This is an efficient way to communitcate to them. ### 24. Good quality support software with many features **Rating:** 3.5/5.0 stars **Reviewed by:** Mike C. | Sr Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Deskpro?** Lots of good support features, such as Chat, have been added to better enhance the user experience **What do you dislike about Deskpro?** Some of the workflows are a bit clunky, especially with setting up different views. **What problems is Deskpro solving and how is that benefiting you?** Deskpro provides a digital trail of problems and solutions to document our processes and procedures are being properly carried out. ### 25. DeskPro is a good alternative to other products out there **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas D. | Director of IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Deskpro?** Ease of use and price point. The support is also superior. **What do you dislike about Deskpro?** Being able to seamlessly take configurations from a sandbox and move them to PROD. **What problems is Deskpro solving and how is that benefiting you?** It allows us to have a CRM ticketing service we can configure and administer in house without hiring and expensive SME. ### 26. Does a bit more than you would expect **Rating:** 4.5/5.0 stars **Reviewed by:** Manan C. | Senior IT Engineer and Cloud Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Deskpro?** Browser notifications, customisability, collaboration with fellow agents. **What do you dislike about Deskpro?** The new GUI upgrade has some upsides but some downsides as well. Feedback implementation is rather slow. For example, despite submitting feedback for providing a toggle to turn on/off the tickets preview on mouse hover - that hasn't been implemented yet. Previously we used to have a checkbox for "Sending email" when replying to a ticket but that's gone now, that was very useful. **What problems is Deskpro solving and how is that benefiting you?** Identifying all the different organisations the helpdesk is dealing with which is really helpful. Having DPQL allows you to customise your reports to your needs - which is helpful when providing with monthly/yearly reports to the management. Frequent UI updates and implementing new ideas are a great look and highly appreciated. ### 27. Overall experience is very positive compared to other solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Will H. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Deskpro?** Ease of use. Maximising the data reports to improves our services **What do you dislike about Deskpro?** Reporting tool isn’t obvious of how to use if you don’t have previous analytic skills. API documentation is limited **What problems is Deskpro solving and how is that benefiting you?** Gathering service data and improving support team productivity ### 28. Great web-app experience but mobile app needs work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Deskpro?** The most impressive and useful thing about deskpro compared to other solutions I've used is how quickly and accurately you can search the contents of old tickets. Being able to use snippets speeds up the workflow significantly. Using the web app is easy and fast, everything works as expected. Using it as a customer for other areas of the business is quick and easy, forms ensure the teams get all relevant information the first time which ensures a fast response. **What do you dislike about Deskpro?** There are occasional crashes on the web-app The android mobile app needs a lot of work: - Signs out at random, needing to input the full Deskpro URL each time you log back in - Tickets often don't open when selecting them on Android (this is the biggest issue, usually rebooting the app helps) - Writing a note hides the rest of the ticket, it would be useful if the rest of the ticket was scrollable while typing a note. Because of the above I usually end up taking ticket notes by hand when in the field. **What problems is Deskpro solving and how is that benefiting you?** Deskpro allows us to have a historic log of work completed, which is useful for identifying trends and recurring problems. The search feature is particularly useful and is very responsive and past compared to other solutions, when a trend is identified its easy to go back through old tickets and identify affected users for next steps. ### 29. Deskpro is a helpful and versatile helpdesk with great customizability and excellent support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Deskpro?** We use Deskpro in a private university with 4 different departments as a communication channel for staff, students, and applicants. The administration in the initial setup is time-consuming, but it is excellently supported by the support team, and for the request handlers, the system is both pleasantly simple to understand and customizable when the handlers delve deeper into Deskpro. We receive at least 50 requests per day, and the rate of "overlooked" problems or requests has significantly decreased. Particularly helpful is the traceability and the integration of help articles that are available to users for self-help. The login via Microsoft's SSO was complex, but now that it is running, it makes the system very pleasant for all involved to use. **What do you dislike about Deskpro?** In detail, the administration needs improvement. For example, the triggers used for the system's behavior are not sortable, only filterable. We use the system in four different departments, sometimes with different triggers. Finding one's way around and implementing changes is unnecessarily complicated and prone to errors. Especially when someone new has to familiarize themselves with the system. **What problems is Deskpro solving and how is that benefiting you?** Working through inquiries systematically is easy with Deskpro. ### 30. One-stop, purpose-built, helpdesk software **Rating:** 5.0/5.0 stars **Reviewed by:** Marion A. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Deskpro?** Deskpro lets us handle support needs across different software platforms seamlessly for our global customers. One of the best things we've noticed is the automation of our ticketing processes, response workflows, and communications. This has not only made our processes smoother but also improved our response times and the quality of our support interactions. Deskpro also has essential features like 'Service Level Agreement' tracking, Customer Satisfaction feedback, and robust Reporting. These tools are great for understanding our business performance and making data-driven decisions to improve our support services. Plus, Deskpro integrates really well with our other internal systems, making cross-team collaboration super easy. The connection to Salesforce allows us to smoothly transition from Deskpro to Salesforce whenever we need information stored there. Similarly, the Jira integration helps us stay updated on issues escalated to our Development team. The powerful reporting capabilities of Deskpro let us analyze our ticket data in various ways, catering to different stakeholder teams. Whether it's support tickets we need to train our team on or tickets requiring escalation involvement, the reporting not only provides insights into time and effort spent but also highlights areas where we can improve. Deskpro's user portal and knowledgebase is its user-friendliness. Our customers can effortlessly navigate and find the information they need, which significantly enhances their overall experience. Furthermore, customizing the knowledgebase to align with our company's look and feel has been a breeze. This customization ensures that the knowledgebase integrates seamlessly with our platforms, providing a consistent and professional experience for our users. **What do you dislike about Deskpro?** Some times the agent user interface can seem busy, but there is nothing I would ask to have taken away. **What problems is Deskpro solving and how is that benefiting you?** - Communications captured in one place for customers and our support agents - Built-in ticketing workflows - Worklfow automation - Customer access controls to the right content - Visability to internal stakeholders - SLA tracking - CSAT tracking - Product problem tracking - Escalation tracking - Reporting of support effort - Providing a rich customer facing knowledgebase - Providing a community for capturing feature requests - Providing customer access to the latest software downloads - Administration of the platform is straight-forward - Deskpro have great support and solve our issues in a timely fashion ### 31. Deskpro helpdesk a lot **Rating:** 5.0/5.0 stars **Reviewed by:** Marek G. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Deskpro?** Very flexible at implementation with excelent technical support **What do you dislike about Deskpro?** SLA assigment to multiple projects may be challanging when you have different conditions for every customer. But Stella, it is managable **What problems is Deskpro solving and how is that benefiting you?** It is a Single Point of Contact for our customers. All issues are reporter in Deskpro. It provides curent status and history of comunication as well as reports ### 32. Effortless, Friendly, and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Dayna P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Deskpro?** I like how Deskpro adapts to our needs while staying easy for everyone to navigate **What do you dislike about Deskpro?** At this point, I still haven’t encountered anything that needs improvement, but I’ll keep monitoring and provide feedback if new needs arise. **What problems is Deskpro solving and how is that benefiting you?** Efficiently managing customer inquiries across various channels, resolving issues quickly and effectively. ### 33. Deskpro is OK. There are a lot of competitors. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Deskpro?** The tickets are Pretty comprehensive. That is good. **What do you dislike about Deskpro?** inability to access online documents without having to download or previously synchronize files to the PC. The ability to directly attach documents in online repositories would be most helpful. It would be a consideration when we review alternative applications. **What problems is Deskpro solving and how is that benefiting you?** No problems ### 34. Functional and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Nik G. | Senior ICT Field Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Deskpro?** Deskpro is clearly laid out, infinitely customisable and really intuitive to use. **What do you dislike about Deskpro?** The system seems to drop out more than it should needing a fresh login - if you are a fair way into updating a ticket and this droput occurs you will need to start again once you re-login **What problems is Deskpro solving and how is that benefiting you?** Centralised ticketing. Searchability of live and closed tickets. ### 35. Deskpro an interesting alternative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Deskpro?** Easy to handle and affordable price. The main needs are covered. **What do you dislike about Deskpro?** The basic analytical part is complex to handle and limited by the number of possible export lines. **What problems is Deskpro solving and how is that benefiting you?** The classic support features and the ability to customize to fit our organization. ### 36. Love Deskpro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Deskpro?** I like how easy it is to found any information you need or want in Deskpro. The interface provide you with everything that you need. It make the customer support really easy as we can easily exchange information with the customer. **What do you dislike about Deskpro?** Nothing really, Maybe being abble to be two agent on a ticket could be good? **What problems is Deskpro solving and how is that benefiting you?** Deskpro provide me all the information I need while i troubleshoot a ticket and the fact that the interface can be customize as we want/need is a big plus. ### 37. Powerful help desk solution with minor some quirks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Deskpro?** Deskpro is a highly customizable help desk software that should suit just about any need. Its built-in integrations and relatively straightforward REST API make it a developer-friendly platform that allows for tying it in to the rest of your tech stack. **What do you dislike about Deskpro?** The UI is a bit difficult to parse and slow at times. **What problems is Deskpro solving and how is that benefiting you?** Deskpro is our central hub for tracking all internal IT issues and changes. We use it for everything from a user needing computer assistance to tracking large-scale projects with time-keeping and billing. ### 38. Overall a solid website. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Deskpro?** It's easy to see comments being typed in real time by coworkers on tickets. We use it everyday and it's very simple for the customers to use as well. **What do you dislike about Deskpro?** There are quite a few tabs on the side that were a bit tricky to navigate but it is easy to get the hang of it. **What problems is Deskpro solving and how is that benefiting you?** We are able to receive requests for help from individuals and are now able to sort and respond to these tickets accordingly. ### 39. Versatile Software for making Task/IT support **Rating:** 5.0/5.0 stars **Reviewed by:** Billy B. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Deskpro?** Customizable Interface – The UI is intuitive and can be tailored to fit your workflow and branding. **What do you dislike about Deskpro?** Feature Overload – If you’re looking for a simple helpdesk tool, Deskpro might have more features than you actually need. **What problems is Deskpro solving and how is that benefiting you?** Task Management/Project Management ### 40. Using Deskpro as a Brand & Marketing Manager for setting up and filtering Marketing enquiries. **Rating:** 5.0/5.0 stars **Reviewed by:** Finn G. | Brand & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Deskpro?** Ease of implementation to an external site, and the customer support in assisting the most optimal implementation to said site. Customisability of the form is also excellent, allowing it to match with brand colours and be tailored to the exact enquiries we expect to recieve. **What do you dislike about Deskpro?** Despite the excellent customisability, the creation of the departments and their corresponding flows in forms can be a little clunky to set up, however the functionality being there in the first place is the most valuable aspect. **What problems is Deskpro solving and how is that benefiting you?** As a Brand & Marketing Manager, I often receive emails from consultancies, agencies, influencers, photographers, and more. Deskpro allows me to filter these which keeps my personal inbox clear, so I can monitor and review relevance and importance prior to picking up the enquiry via my personal email. ### 41. A Solid, Simple Ticketing System **Rating:** 4.5/5.0 stars **Reviewed by:** Conar D. | IT Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Deskpro?** I've been using DeskPro for a couple years now and overall, my experience with it has been very positive. DeskPro allows the end user to not only create their own custom lists and how to view the tickets themselves, but it also allows the user to create their own custom functionality when responding to tickets/adding notes. I feel that it's Help Center/Knowledge Base is very simple to use as well. **What do you dislike about Deskpro?** I think DeskPro could use an improvement to their Tasks feature. I feel that that functionality is often underutilized and hasn't gotten any updates since the new interface change. **What problems is Deskpro solving and how is that benefiting you?** It helps organize the numerous amount of tickets that come in and allow management to siphon those out to not only the correct department, but also the correct groups within those teams within the department. This also allows quick responses from the support staff and positive interactions with the folks submitting the tickets. ### 42. Great Helpdesk system **Rating:** 4.5/5.0 stars **Reviewed by:** Lewis D. | Service Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Deskpro?** We started using Deskpro instead of a internal helpdesk, this has completely changed the way the company works. We now all work a lot more efficiently and can prioritise tasks easily. **What do you dislike about Deskpro?** 30 members of staff now within the company and agreed that having a little number of how many tasks you have assigned to you, or having a little number about how many tickets are assigned to you on the left hand panel would be helpful. Or to have a dashboard you could choose and customise to see all of this data easily on a Homepage Lastly to be able to have notifications Of ticket updates come into Teams. **What problems is Deskpro solving and how is that benefiting you?** Allow users to prioritise. Tickets can be logged easily and love the custom fields you can add. Can actively see when staff are logging into the system. Love the stats side of the product also. ### 43. Fit for Purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Deskpro?** Customisable to suite your need. Straightforward to use. **What do you dislike about Deskpro?** UI isn't the most intuitive design, could do with modernising. **What problems is Deskpro solving and how is that benefiting you?** Provides a place for our helpdesk tickets to be collated. ### 44. New Learning curve **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Deskpro?** Im in my fisrt 3 weeks of usining it and have not yet found part of it i would rate as a positive of another at this stage. pop up view of the screen is useful rather than having to go into te whole ticket. **What do you dislike about Deskpro?** I have used 4 different ticket systems and find this system has far to much information and messy on the main screens. it is not unusual for ticket systems to be used accross multiple clients and a simpler interface to display this information and comunicate. for example client 1 or client 7 could be for diffrent comainies and having to see there email address to work that out seems poor. maybe set up was not carried out on this well but im coming into an exsiting set up. **What problems is Deskpro solving and how is that benefiting you?** We have multiple client schools that we provided IT services to and i am an agent who goes around schools this is being used as a ticket sytem to log and recored jobs ### 45. Good helpdesk, not great for webhosts **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Deskpro?** There are many features that we don't use that may be useful for others. It is intuitive and the interface looks slick both for customers and admins/agents. I've been a user for over 2 decades and the product has developed really well into a full-fledged system. However, that does add complexity and no longer makes it possible to implement features we've been asking for. **What do you dislike about Deskpro?** It lacks integration with WHMCS and other webhosting tools we use. Granted, it was never advertised for webhosts, but being a customer for many decades from the start of Deskpro v2 till today, we still use it for our company. Support is slow and hit or miss, many of my tickets were ignored or never responded before they developed a new version called Horizon. Pricing is expensive for smaller companies and other than the reason we have a special rate, it is impossible to justify the cost if you have a small organization. **What problems is Deskpro solving and how is that benefiting you?** Keeping track of responses from clients, knowing when they responded or if it's taking too long for someone to get back to a customer. Knowledgebase is also a useful feature. ### 46. On-Site Deskpro support system **Rating:** 4.0/5.0 stars **Reviewed by:** julian a. | Technical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Deskpro?** Easy to implement, Outstanding Installation support, Meets all needs for a support site for a small organization, that is ticket management, knowledgebase, client management and exchanges. Very good and quick on-line support for simple issues (see across for complex issues). It is in continuous daily use, and easy to use for staff with less IT skills. **What do you dislike about Deskpro?** Documentation is not easy to access and not up-to-date. Support is not so good for non-trivial issues. **What problems is Deskpro solving and how is that benefiting you?** It is our ticket support system, both for administrative and content related questions, and allows for a flexible use by a rotating support team. It also contains knowledgebase, both stored documents and various usefull links for clients ### 47. Accessible, feature-rich, and user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Deskpro?** The accessible design, range of ticket features -- a combination of a chat and messaging system, built in CHAT for customers, agent-to-agent messaging, KANBAN boards. The range of features in DeskPro is broad for a small to medium sized business. Staff can learn to use DeskPro in short amount of time and the UI is visually supportive of workflows/processes that accomodate staff needs. Customer support has always been responsive, and is open to feedback as well. The company has a knowledgeable team of experts who can support you along the way -- from implementation to ongoing maintenance and services. There are a wide range of integration options that can further your support services neatly into commonly used B2B applications. Knowledge management through guide, knowledgebase, commuity forum, and file sharing are helpful. These areas have varying degrees of complexity and may take a more experienced staff to build and manage initially. The benefit in building all these out is that they can be (near) seamlessly integrated into chat, tickets, searches etc as self-help tools for customers/clients/users. **What do you dislike about Deskpro?** Some features are not working after the Horizon update, such as the mass replies. There are also some issues where functionality does not respond to what the UI lets you believe. And example is a ticket preview, which will give you the option to copy a ticket id/ticket permalink, but then nothing is copied or confirmed for copying. Some of the options in DeskPro around knowledge management, Guides, and file management is confusing to new and intermediate staff and requires quite a bit of training and ongoing education to work well. **What problems is Deskpro solving and how is that benefiting you?** There are multiple things we address. Sharing tickets, information, and tracking issues/problems in systems. ### 48. Affordable helpdesk will all the features we need **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew S. | Systems Aministrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Deskpro?** Being browser-based, and with the ability to submit requests via email, means our staff and students have easy access to our support systems. It provides a large range of features. **What do you dislike about Deskpro?** The billing is not straight forward. You might have only 4 agents but rather than tally what is in use DeskPro makes you specify the number separately. This, of course, means you can pay for more than you use rather than what is used and/or pro-rata for short term use. **What problems is Deskpro solving and how is that benefiting you?** We needed a full featured helpdesk and this just works. ### 49. We recently adopted deskpro as our company helpdesk for customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Deskpro?** The reports and overview screens. Its very easy to review what staff have outstanding and workloads. **What do you dislike about Deskpro?** There is not a lot to dislike as every time we raise a query it is dealt with very quickly by the support team and deskpro. **What problems is Deskpro solving and how is that benefiting you?** We had an issue with our internal help desk due to the size of the data we wanted to contain within it and the speed of use. ### 50. Simple with lots of handy features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Deskpro?** Deskpro allows for easy management of tickets with easy tools for collaboration with others on a given issue. I like that tasks can be made and attached to tickets if for example you need another person to perform something before you can progress with the ticket. The automation tools when changing the department of a ticket are a nice quality of life feature also. **What do you dislike about Deskpro?** I'd like a functionality to be able to open bookmarks in the same browser tab rather than them opening into a new tab, especially if it is a bookmark to another section on deskpro. **What problems is Deskpro solving and how is that benefiting you?** Everything is in one place for all of the organisations that I look after which can be easily filtered to make things more simple and easy to read when working. ## Deskpro Discussions - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote - [View Deskpro pricing details and edition comparison](https://www.g2.com/products/deskpro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+04%3A04%3A18+-0500&secure%5Bsession_id%5D=f196f523-1f01-40b1-a7f6-bdaaff73ae6c&secure%5Btoken%5D=1d32a939a1da448fa77691ae9dbe35590db94032c4e203ae8a096f296e7dab12&format=llm_user) ## Deskpro Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PeopleHR On-Premise](https://www.g2.com/products/peoplehr-on-premise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Deskpro Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Deskpro Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews)