# CustomerGauge Reviews **Vendor:** CustomerGauge **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 50 ## About CustomerGauge CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives ## CustomerGauge Reviews ### 1. A solid platform for tracking customer feedback, with some room to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Tiago P. | Product Marketing Manager na Databox, Informática SA, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about CustomerGauge?** CustomerGauge makes it easy to gather and track customer feedback, especially with the way it structures Net Promoter Score (NPS) results. The dashboards are intuitive, and I like how the platform helps visualize customer sentiment over time. It’s also useful for identifying at-risk accounts and taking follow-up action quickly. **What do you dislike about CustomerGauge?** Some parts of the interface could be more responsive, and I’ve occasionally run into small issues when setting up surveys. Also, while the reporting is detailed, it sometimes takes a few extra clicks to get to the information I actually need. There’s room to improve the customization options without relying on support. **What problems is CustomerGauge solving and how is that benefiting you?** CustomerGauge helps us stay on top of customer satisfaction and react quickly to negative feedback. Before using it, we didn’t have a clear, structured way to track NPS or follow up with unhappy clients. Now, we’re able to spot trends early, close the loop faster, and improve overall customer retention. It’s also made it easier to share insights across teams, which helps align our efforts around the customer experience. ### 2. Efficient tool for managing customer experience and loyalty **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about CustomerGauge?** I appreciate how easy and intuitive CustomerGauge is to use. Its clear interface and smooth integration with other platform make collecting customer feedback simple. Additionally analytics it provide are very insightful and helping us easily understand customer sentiment and pinpoint areas for the improvement. Customer support has always been responsive, friendly, and genuinely helpful whenever we’ve needed assistance (needed only once, quick case, no biggie but reaction was very quick and helpful) **What do you dislike about CustomerGauge?** Sometimes, the advanced features can be a bit tricky to figure out at first, and tweaking reports isn't always straightforward without reaching out for extra help. moreover a couple of integrations took longer than I expected... **What problems is CustomerGauge solving and how is that benefiting you?** CustomerGauge helps us quickly gather feedback from customers and easily measure their satisfaction through NPS. It lets us identify unhappy clients early, so we can take action before it’s too late. It also saves us tons of time by automating reports instead of doing everything manually. Overall, it helps us keep customers happier and stay ahead of any issues. ### 3. CustomerGuage Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Syed D. | Application Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about CustomerGauge?** The upsides are Revenue-Linked Customer Experience and B2B account management, i appreciate its customer support as well **What do you dislike about CustomerGauge?** i would say the UI UX , the ease of use. **What problems is CustomerGauge solving and how is that benefiting you?** CustomerGauge solved my issues of , disconnected feedback and revenue and Scattered data and Flat reporting problems ### 4. Great overall Company & Enjoyed Learning **Rating:** 4.5/5.0 stars **Reviewed by:** Travares C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about CustomerGauge?** The platform and mission of customergauge is what stood out to me the most! Leveraging the industry since 2007 is amazing. I think their one of the pioneers in the space and cannot wait to see what how they end 2024. **What do you dislike about CustomerGauge?** The only thing I could pinpoint is I wish it was more information about diversity. **What problems is CustomerGauge solving and how is that benefiting you?** It's helping tracking real time data that makes it easier to do my everyday task more efficiently. ### 5. Great tool with simple but clean setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Slava L. | Global Partner Insights specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about CustomerGauge?** How easy it is to use the available tools + how helpful is the team overall. **What do you dislike about CustomerGauge?** The lack of flexibility to freely use other metrics then NPS and the somewhat cumbersome user management. **What problems is CustomerGauge solving and how is that benefiting you?** Providing feedback on the main areas of improvements for the Partners of JET. ### 6. Briggs Equipment Our Customer Experience Journey with CustomerGauge **Rating:** 5.0/5.0 stars **Reviewed by:** Gail B. | Customer Experience Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about CustomerGauge?** We have been on quite a journey with CustomerGauge since relaunching our business in October 2020. As a Customer Experience team, we have regular meetings with their Customer Success Manager, which enables us to get the most out of the software. Being introduced to new widgets and ways of increasing customer engagement has been beneficial. We have also provided feedback to our CustomerGauge account team on ways in which their software can help us in the future; many of these innovations have already come to life. **What do you dislike about CustomerGauge?** Honestly, the platform is something that we find helpful but visually basic in its sense of how appealing it is when it comes to reporting and sharing with others. The need to be able to manipulate specific reports is limited. **What problems is CustomerGauge solving and how is that benefiting you?** Changing the domain email address has certainly increased responses, along with adding a survey link to our engineer job sheets upon repairs being completed. A standout initiative was using the platform to send out quarterly updates to our responders and none responders; this certainly captured their attention leading to further engagement. ### 7. Wonderful service from Customer Gauge **Rating:** 5.0/5.0 stars **Reviewed by:** jodie p. | Service Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about CustomerGauge?** Excellent working relationship with Customer Gauge - always so helpful and significant updates on monthly call **What do you dislike about CustomerGauge?** NOTHING!!! All is amazing with customer gauge **What problems is CustomerGauge solving and how is that benefiting you?** Nothing is a problem, and if we have any issues, these are worked on quickly by the support team. ### 8. Great tool for NPS season **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about CustomerGauge?** I enjoy the ability to be able to mark an NPS score in someone else name (aka, distributing to the correct CSM, or bringing an additional person in to support the client) and the ability to mark a case as closed so you can easily monitor where you efforts need to lie when following up in during an NPS ask. Reporting was also very good via CustomerGuage, though it takes a while to set up the rules behind a sentiment report it was a very powerful tool for quickly analysing any themes and patterns found within the data collected from a client NPS ask. The report were something I could pull together quickly to present to senior members of staff. **What do you dislike about CustomerGauge?** I would like email reminders to be a thing when you put a follow up in someone's name. To expland, if a case remained open for a long period with no action, rather than me following the case up by running a report and checking on the status of the case, I'd prefer the CSM got an automated nudge. **What problems is CustomerGauge solving and how is that benefiting you?** NPS response management and sentiment reports aligned to a new product launch. ### 9. Great cooperation with CustomerGauge **Rating:** 4.5/5.0 stars **Reviewed by:** Marianne M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about CustomerGauge?** We are getting great support developing the programme **What do you dislike about CustomerGauge?** I cannot really think of any downsides working with CustomerGauge. **Recommendations to others considering CustomerGauge:** Keep it simple. Stick to the Net Promoter System. Fewer questions helps increasing the response rate. Try to involve as many people within the organisation as possible. Don't "just" make it a Customer Service project **What problems is CustomerGauge solving and how is that benefiting you?** We have made adjustments to our surveys which has helped us to improve our response rate. CustomerGauge is helping us to add knowledge about the Net Promoter System, which is essential to develop the programme ### 10. Great too for Transaction and Relationship Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Renan M. | Fitness Class Instructor, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about CustomerGauge?** The tool is very intuitive to use which allow users to navigate around without any troubles. Implementing the process is rather easy, but nothing compare to the fact that, after the system is built, the tool does almost all the work without the need of much intervention of the admin. **What do you dislike about CustomerGauge?** The filtering option can still be improved to ease the life of the most frequent users. Main reason is because the filter options are lost when moving between sections. In addition to it, some advanced conditional options (equals, does not equal, contains, does not contain, etc.) still need to be implemented. **Recommendations to others considering CustomerGauge:** This is really a great tool for survey due to its easy design and the methodology used for their surveys. It allows customers to create very short surveys (taking less time of your own customers) while collecting very valuable information on their satisfaction, reason for it, support on follow-up cases, etc. **What problems is CustomerGauge solving and how is that benefiting you?** CustomerGauge is now the official tool for our transactional survey, helping our organization to reach out to those customers who are interacting with our company (tech support, sales support, field services, training, etc.). The amount of work is very low, specially regarding the release of the surveys and the analysis of all results coming in. **Official Response from Cvetilena Gocheva:** > Thank you for your review, Renan. Your feedback is much appreciated as it helps us serve you better every day. Keep up the great work! ### 11. Third time is a charm! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about CustomerGauge?** The implementation, the interface and ability to get real time information. Also the customer support is excellent! **What do you dislike about CustomerGauge?** Have not discovered any dislike's of the platform or the Company. **What problems is CustomerGauge solving and how is that benefiting you?** We had tried two previous attempts to get realtime customer information and finally we have a tool that provides what we need. We have three segments of customers and each have different needs. Having a tool that measures our performance from our customer's view is a requirement to provide superior customer service and to measure ourselves for continuous improvement. ### 12. We found working with CustomerGauge was like a partnership, rather than onboarding another supplier. **Rating:** 4.5/5.0 stars **Reviewed by:** Humphrey G. | Customer Success Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about CustomerGauge?** In 2015, Colt Data Centre Services (DCS) established itself as a standalone business and having a highly differentiated CX became a top priority. We selected CustomerGauge to get real- time feedback that translates customer insights into practical actions for the business. Using CustomerGauge, we quickly rolled out their Net Promoter® program to start collecting customer feedback at many transactional touch points across the customer journey, as well as with periodic relationship and product surveys. We optimized our CX program adding multi-language NPS surveys, which allowed us to tap into a wider audience and increase the amount of valuable customer feedback. Thanks to real-time feedback and Digital Signage showing live customer comments and Net Promoter Scores, our team is more aligned in improving the customer experience. We increased our NPS from +17 to +54 in four years across all customer segments. **What do you dislike about CustomerGauge?** CustomerGauge is a thought leader on Account Experience and monetization. The downside I see is the integration (focus) with other tools to pull out for example the financial data. On the other side, the prediction takes in account current customer feedback data and most of the time customer sentiment changes after follow-up. Moreover, there are other account health indicators for contract renewals that are left out of the tool. **Recommendations to others considering CustomerGauge:** Customergauge is very high price/quality product **What problems is CustomerGauge solving and how is that benefiting you?** As part of our CX program. We selected CustomerGauge to get real- time feedback that translates customer insights into practical actions for the business. ### 13. Great people, good insights, uncommon interface **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory D. | Marketing Research and Analytics Specialist, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about CustomerGauge?** The account support is astounding. Brian is a pro and makes sure we are taken care of. I like the ability for everyone to have a personalized look, and to share reporting inside the platform. We are able to reach out to customers near instantly so long as our employees are monitoring. That's been proven to us to impact CX as we have conducted follow-up interviews where a customer indicated this as their major point for higher satisfaction. **What do you dislike about CustomerGauge?** Going to reports is always annoying because it's clunky and won't take me where I want to go. In fact, navigating a lot of the platform is kind of tiresome at times and not as intuitive as one would think given how great the end product and account support are. Also I loathe the machine learning/text analytics. We need the ability to help it learn and that's just not happening. I also really want the assigned cases and the incoming cases to talk to eachother. Seems like a no-brainer, but it's one issue that hasn't been touched so far as I am aware. **Recommendations to others considering CustomerGauge:** Communicate with your Account Manager. They seem to care more than other vendor AMs and seem to work with their engineering team to make the product something better all the time. **What problems is CustomerGauge solving and how is that benefiting you?** Firefighting. Right now that is one of the best things we are doing- tracking fire fighting and making sure our customers voices are heard. We use it to track our overall health, too, and to learn what's going right and what isn't but I think the most valuable tool right now is firefighting- but that's an internal thing. When we get on top of pleasing our customers to a higher degree we will be able to see even better insights. ### 14. Our initial setup was more challenging than expected, but glad we switched. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about CustomerGauge?** I like the way they handle the NPS driver questions. **What do you dislike about CustomerGauge?** I wish they had out of the box reports that I could use as a starting point. It would be nice if they had a preview of report widgets/tiles or a description of what they are used for. I don't like having to add the tile to the report just to see if its what I want. **What problems is CustomerGauge solving and how is that benefiting you?** We wanted better insight from our NPS driver questions. We're getting more valuable responses now. ### 15. Great Support From CustomerGauge **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about CustomerGauge?** Implementing CustomerGauge has allowed us to develop a sophisticated customer feedback program that is easy to manage and report on. The best part of our experience with CustomerGauge has been the ongoing support and collaboration they have provided for helping us to continually improve our program. Easy integration with our CRM and a variety of reporting tools within the platform have also allowed us to customize our process and get important data to the right people within our organization. **What do you dislike about CustomerGauge?** The largest area for improvement for CustomerGauge from our perspective would be the speed with which improvement requests are developed or implemented. As we use the platform, new ideas for managing our process or interpreting our response data come up in discussions, and it would be great to realize the benefits from these ideas at a faster rate. **What problems is CustomerGauge solving and how is that benefiting you?** We use CustomerGauge to manage a customer feedback surveying program in order to identify opportunities for improving customer experience. The platform has allowed us to develop an automated process for surveying customers that is integrated with our CRM. ### 16. Always pleasant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about CustomerGauge?** The interaction and level of expertise from Andrew. He is fast and supportive of our needs as an organization. **What do you dislike about CustomerGauge?** Sometimes the reporting can be a bit challenging but I need to spend more time in there playing around. **Recommendations to others considering CustomerGauge:** Working with Customer Gauge has been a life-changer for a business trying to measure their client experience but also for performance management on all levels of the business. There is more than just a NPS; there is content and so many opportunities to improve the business partnership both internally and externally. **What problems is CustomerGauge solving and how is that benefiting you?** Client retention! Understanding the contentious points and using it as feedback to the business to find solutions. We also use this tool to measure employee and office performance. Additionally, we are improving the client experience as a result. ### 17. Review CG **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about CustomerGauge?** Friendliness of staff, easiness to build small report, real-time reporting on surveys **What do you dislike about CustomerGauge?** not robust in the data management, the company wants to be looking at Accounts for "their" customers but most of their reporting on accounts is not customizable which is annoying. **What problems is CustomerGauge solving and how is that benefiting you?** real time customer feedback, more transparency on customer feedback in the whole organization ### 18. Customer Gauge is a powerful tool to improve your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about CustomerGauge?** I really enjoy the analytics and ability to communicate results as they happen to my team. **What do you dislike about CustomerGauge?** I wish daily reports were sent out earlier in the day rather than at 9, but that's the only thing. **Recommendations to others considering CustomerGauge:** The system us extremely user-friendly and quite easy to read and understand. Any time I teach a colleague how to use CustomerGauge I only have to show them about 1-3 times before they catch on. **What problems is CustomerGauge solving and how is that benefiting you?** Getting to the root of our internal and external opportunities, the biggest benefit is literally knowing which opportunities we have and which ones to tackle first. ### 19. It’s a great tool to use to celebrate your wins with your team or coach them if necessary. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about CustomerGauge?** The easy use and flow of Customer Gauge a great tool. **What do you dislike about CustomerGauge?** Not being able to be able to find my reports I have created quicker. **What problems is CustomerGauge solving and how is that benefiting you?** It’s helps recover our guests quickly and efficiently. ### 20. Simple, Comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** James K. | Customer Engagement & Retention Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about CustomerGauge?** Developing drivers custom to your line of business allows for a survey worthy of a great customer experience, while still getting the level of information we need to make customer-driven decisions. **What do you dislike about CustomerGauge?** Dark blind-spots and proprietary portal. If customers consistently add "Other" as their sole driver, we have limited insight to what is truly driving their feedback. Often "Other" is seen as a quick-finish & to-the-point option for our customers. The proprietary portal & dashboards are nice, but limit the overall versatility of our data. With BI platform adoption growing in market share, I'd rather log into Power BI/Tableau/Qlik and get everything I need at-a-glance. **Recommendations to others considering CustomerGauge:** Don't let the brevity of the product (survey) deter you. It's a win-win. **What problems is CustomerGauge solving and how is that benefiting you?** Giving our customers a voice is the main focus of CustomerGauge, but, it has also allowed us to make decisions on the front lines to better accommodate customer needs. As an example, we found that compliance drivers are top focal-points of our most loyal customers-- we used that information to invest more into our face-to-face touch points. **Official Response from Cvetilena Gocheva:** > Thank you for your review! Your feedback helps us become better at serving you every day! ### 21. Treats us as if we are their most important customer **Rating:** 5.0/5.0 stars **Reviewed by:** Cary S. | Director of Training and Guest Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about CustomerGauge?** The support we receive from CustomerGauge is more like a strong business partner, rather than that of a customer and business. From the first call all the way through today, we are consistently asked questions in order to provided solutions based on our needs. In addition to great service, the product solution offers the same level of customization and flexibility that the CustomerGauge team does. For 2 years now, since switching from another company, we have seen the financial impact on our business by improving the level of insight to our Net Promoter Process, the actual voice of our guest, and the ability to communicate it throughout the entire organization. **What do you dislike about CustomerGauge?** There is very little to almost nothing that we dislike. Every time we have a need or the product does not deliver a solution to one of our needs, the CustomerGauge team is quick to make our request important. **Recommendations to others considering CustomerGauge:** Take the first step to talk with the CustomerGauge team. They will be determining if you are a good fit for them also. We valued this when we began our journey with them. In addition, CustomerGauge has the best group of customers in the industry. They are not only as strong as the solutions they provide, but made stronger by the customers they service. Ask to speak to their customers and see how great CustomerGauge can be. **What problems is CustomerGauge solving and how is that benefiting you?** The CustomerGauge platform allows us to quickly attain information from thousands of Guests each day. By measuring NPS and loyalty, we are able to identify Operational success and opportunities. We are also able to clearly map out what particular parts of the business are succeeding and which ones are hurting our bottom line allowing us to best invest our resources where they are needed. All of this is captured in a matter of seconds from each Guest and delivered to every level of our organization in seconds, because in a fast pace industry like our, seconds can cost us thousands of dollars. We have been able to recover the guest and make Operational adjustments in hours, instead of days and weeks with our previous provider. **Official Response from Cvetilena Gocheva:** > Thank you Cary! We very much value your feedback and recommendations to others considering the CustomerGauge product. Always pleasure working with you and your amazing team! Best, Cvetilena and the CustomerGauge team ### 22. Great features from an excellent company **Rating:** 4.5/5.0 stars **Reviewed by:** Drew M. | Customer Education and Advocacy Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about CustomerGauge?** Customer Gauge has given us the tools to create tangible value to the rest of our organization, specifically by helping us communicate the dollar value of each customer. They have a great team that is passionate about customer engagement and loyalty which makes working with them that much easier. **What do you dislike about CustomerGauge?** The reporting is not as intuitive as I would like it to be. There are times when it takes me 2-3 tries to get the right report because the UI needs some tweaking. I've given them my feedback and they have told me that they are looking for ways to improve that experience already. **What problems is CustomerGauge solving and how is that benefiting you?** They have helped us categorize clients that we can use as references for other potential clients. **Official Response from Cvetilena Gocheva:** > Hey Drew, Thank you for your great review. We really appreciate it! Always great to hear from customers about the achieved ROI of their CX & NPS program. I've passed your feedback about the reporting to our Product team to connect with you and understand more. Many thanks, The CustomerGauge Team ### 23. NPS from CustomerGauge helps us make informed decisions to improve customer loyalty. **Rating:** 4.5/5.0 stars **Reviewed by:** Hans Chr. G. | Director of Digital Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about CustomerGauge?** Great people with the right skill set and attitude to help us improve our business. Tapping into their domain knowledge is important. I also like their approach to challenging the NPS industry with new concepts. **What do you dislike about CustomerGauge?** I have a couple of important things on my wishlist. Happy to see some of these things now entering their backlog for product development. **What problems is CustomerGauge solving and how is that benefiting you?** Getting customer feedback in a more systematic approach is vital. Looking at the drivers for what is important for our customer's success and for our own growth. Our ability to spot problems, and to fix them fast has improved. We also use NPS to help us prioritise direction of development of our services and products. **Official Response from Cvetilena Gocheva:** > Thank you for the valuable feedback and nice words, Hans! Always great to hear about the impact we're making in our customers' businesses. Keep up the great work and stay amazing! Best, The CustomerGauge Team ### 24. Great NPS tool if you want the full package (Survey, response system, analytics) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about CustomerGauge?** Definitely the analytics: One of the reasons we chose Customer Gauge is that we are getting a pretty full set of analytics which we can customize by geography/area, type of customers etc. It is a great 'out of the box' solution with a ton of customization capabilities. Secondly, we are a firm believer in getting customer feedback to our organization and then responding to it which then translates into improvements in Retention. Customer Gauge has by far the best tool to tie relational NPS to retention and proving that improving NPS drives also business results. Lastly, we have a fantastic CSM and if I can infer from him, the support team is just awesome, very customer focused. **What do you dislike about CustomerGauge?** There are still some minor issues with product features such as others mentioned here: Filtering beyond 'equals', Text analyzer (albeit they did now include a sentiment analysis which is really great) and lastly, there are some issue with using Customer Gauge for in product feedback (the tNPS will pop up in a separate tab). All in all, I believe Customer Gauge will continue to drive product innovation and **What problems is CustomerGauge solving and how is that benefiting you?** We are leveraging Customer Gauge to establish a clear way for our customers to provide feedback for any touchpoint across the life cycle. We believe that we can use the relational NPS to inform our product roadmap, our customer support , Marketing and Sales. ### 25. CustomerGauge helps us gather our customers' satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about CustomerGauge?** The support provided by the CSM is undoubtedly what I appreciated the most. The tool is relatively easy to handle. Being able to share the results on a screen with the entire company is a highly appreciable advantage. Customer satisfaction is everyone's business, not just the CSM's. **What do you dislike about CustomerGauge?** The integration with Salesforce remains improvable. Although the carousel feature is appreciated, we would like to have more flexibility in its use. Similarly, it would be desirable to be able to duplicate surveys instead of having to create them from scratch each time. The manual launch of surveys also needs improvement by being able to use keywords in the sender. **Recommendations to others considering CustomerGauge:** CustomerGauge is truly a good tool. What attracted us is the applied economic model. No cost surprises. **What problems is CustomerGauge solving and how is that benefiting you?** Talentsoft has been experiencing strong growth for several years. It is becoming increasingly impossible to keep track of all clients with the same precision. CustomerGauge simply allows us to question all clients and act wisely, at the right time. ### 26. Innovative platform and great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Krystle F. | Manager, Marketing Research & Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about CustomerGauge?** The platform is intuitive and the team is constantly working to make improvements. The newly added reporting features provide more in depth insight into drivers of NPS and customer comments. Additionally, the CustomerGauge team goes above and beyond to ensure that my CustomerGauge instance meets the needs of my business. **What do you dislike about CustomerGauge?** I do not like the restriction of automated reporting to CustomerGauge users. However, I have gotten around this by created rules in my own inbox to send reports to end users. **What problems is CustomerGauge solving and how is that benefiting you?** CustomerGauge allows us to have a constant pulse on the voice of the customer. It provides us with constant customer feedback and allows us to make quick pivots when it comes to internal processes and customer communication. **Official Response from Cvetilena Gocheva:** > Thanks for the amazing review, Krystle! We really appreciate it. The reason why we have a restriction of automated reporting to CG users is because we want to ensure a better security of the data. I've passed on your feedback to our Product team to look into. Have a lovely day! Best, The CustomerGauge Team ### 27. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about CustomerGauge?** Implementing NPS surveys and SaaS solutions to support it demands a good collaboration and partnership with you supplier. If not, you as a company might end up with a system you don´t use or used the wrong way and a NPS program wich is capsized. Working with CustomerGauge, you not only get one of the best platforms on the market to meassure NPS and the driving factors behind. But also a very competent support. Not only during implementation and configuration of the system, but also after go live. E.g. Instant respons on technical problems, quaterly review meetings, best practice and concrete advise on dayly operations. **What do you dislike about CustomerGauge?** Working in a B2B company, analysing NPS on an account level is more valuable then on individual contact level. I need a setup 100% tailored to the B2B environment - offering the oppertunity to calculate NPS, respons rate, driver impact, etc. on account level instead of a contact level. **What problems is CustomerGauge solving and how is that benefiting you?** NPS is a fundamental KPI in our organisation used to asses our customers' loyalty. Furthermore we use the insights we get to steer and prioritize initiatives, that will increase our customers experience, and to support a customer centric culture across the entire organisation. **Official Response from Cvetilena Gocheva:** > Thank you for your great feedback and review. Keep up the great work you're doing with CX! Best, The CustomerGauge team ### 28. Excellent team and platform on driving our CX program! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about CustomerGauge?** I have been in partnership with CustomerGauge in driving our CX program since 2012. What is best about CustomerGauge is that they have a responsive and empathic team that will support your CX initiatives. I was also impressed to witness how fast their platform has evolved which made our internal stakeholders more engaged in using CustomerGauge's platform. What differentiates them from other vendors is that they care about your CX program and they want to help you build on that. **What do you dislike about CustomerGauge?** There is nothing that I dislike in CustomerGauge. **Recommendations to others considering CustomerGauge:** I recommend CustomerGauge to others as I believe it offers what a CX practitioner would need to drive a successful CX program. With the support and implementation team that they have plus the intuitive platform, it is highly recommendable to use CustomerGauge. **What problems is CustomerGauge solving and how is that benefiting you?** We are focusing on improving the service experience of our consumers. With the help of our 2 NPS transactional surveys that we are driving in the EMEA region, we can easily identify the performance of our service providers and the top reasons for improvement. As the results are available in real-time and the reports are sent automatically in a regular basis, middle managers can address most of the local issues right away with their team. **Official Response from Cvetilena Gocheva:** > Thank you for your honest and great feedback! Everyone at CustomerGauge appreciates it when customers take the extra mile to write such a great review. We're thrilled and honoured to continue supporting you with your CX program. Best, The CustomerGauge team ### 29. CustomerGauge has allowed me to increase my survey reach 500% in one year! **Rating:** 4.5/5.0 stars **Reviewed by:** Mitchell R. | Principal | Director of Client Experience, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about CustomerGauge?** I like the Helpdesk support from CG the most. The responsiveness and ongoing willingness to support me is impressive. Calls and emails are always returned in 24 huors and most are returned the same day within hours. **What do you dislike about CustomerGauge?** I wish the system would support closed-loop fire fighting through Outlook. I don't have time to train all users in the system and it would be easier if they could respond via email to complete a fire-fighting task. **Recommendations to others considering CustomerGauge:** Customergauge is a solid tool to help you manage customer feedback in a cost-effective and efficient manner. **What problems is CustomerGauge solving and how is that benefiting you?** CG is helping our business identify segments of clients that require more attention as well as the core drivers of satisfaction and likelihood to refer. The survey tools allow me to also create reports that are meaningful and support strategic and operational decisions. **Official Response from Cvetilena Gocheva:** > Hey Mitchell. Thank you for your review and feedback. These are some impressive results you've achieved. Congrats on the great job! We do have a functionality that covers your point for closed-loop fire fighting through Outlook. Your CustomerGauge Customer Success Manager will reach out to you to help you with that. Best wishes, The CustomerGauge Team ### 30. Awesome product. A must have! **Rating:** 5.0/5.0 stars **Reviewed by:** Christine M. | Cofounder and CEO, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about CustomerGauge?** CG gives me peace of mind that I have 100% transparency directly from customers. There's no sugar coating or risk of anything being filtered, which allows me and my team to respond quickly and appropriately .and get ahead of issues/concerns to ensure client satisfaction and retention. **What do you dislike about CustomerGauge?** It would be nice if we could customize the email address that the surveys are sent from so that it is more recognizable by the clients. **What problems is CustomerGauge solving and how is that benefiting you?** Our cost of customer acquisition is fairly significant, but easily justified by increasing lifetime value of each customer. This allows us to reach all customers in multiple cities, which was not possible before CG. It also amplifies my team's focus on customer service since all reviews are shared with every employee. It has enhanced our culture of providing the best customer service even more. **Official Response from Cvetilena Gocheva:** > Hey Christine, Thank you for your awesome review and feedback. With regards to your request to customize the email address surveys are sent from, this can be configured by your Customer Success Manager. I have passed this on to your CSM to get in touch with you. Keep up the great work! Best, Cvetilena ### 31. Best way to get feedback for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Liz T. | Guest Experience Manager , Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about CustomerGauge?** The quick and easy format that allows to get the feedback. Easy to navigate and understand questions **What do you dislike about CustomerGauge?** Would like it to be more secure to keep the integrity of surveys. No scrolling to pick a restaurant. Getting a detractor score for something that is out of restaurants ability( Prices) to change , and bringing down the NPS score **Recommendations to others considering CustomerGauge:** Highly , Great feedback results. Reports available are easy to access and to understand . **What problems is CustomerGauge solving and how is that benefiting you?** Able to understand how our Guests are being treated by our associates. The quality of the food or drink they are receiving. How the Guest feels about line times . , Makes us look at staffing and schedules to better serve the Guests. ### 32. Easy, Customisable, Beneficial **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about CustomerGauge?** Customer Gauge is a simple tool to show our customers loyalty to our brand. It is easy to use for all levels within our organisation. It provides key insights in to areas that we need to focus on by using a variety of different customisable reports. **What do you dislike about CustomerGauge?** There is some functionality that would be good to have on a "User" profile - that only an Admin user has. For example - creating own reports / dashboards. This is only available for Admin users who need to create a report and share it with the users. Then if changes are required - only the admin user who created the report can amend. **Recommendations to others considering CustomerGauge:** Simple, easy tool to get live information on how your customers are feeling. Actionable data to complete initiatives / projects to increase future customer experience. Ability for complete close loop processes to be completed. **What problems is CustomerGauge solving and how is that benefiting you?** By completing root cause anlaysis and tagging we are fixing the issues within our organisation that matter most to our customers. By doing this, we are increasing customer satisfaction and customer retention. ### 33. Easy to use and integrates well with SalesForce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about CustomerGauge?** CustomerGauge is intuitive, dynamic, and plays well with others. We use SalesForce as our source of truth. It was easy to connect CustomerGauge to our SalesForce instance for accurate results. It is dynamic in that it allows us to create multiple campaigns to track our customer experience with ease. **What do you dislike about CustomerGauge?** I cannot think of any areas where CG could improve. The reporting/tracking down of issues did take some time to learn, however. **Recommendations to others considering CustomerGauge:** Make sure that you have scoped out your use of the software, dedicated a team to implementation, and understand the strategic and tactical use of it. **What problems is CustomerGauge solving and how is that benefiting you?** With CustomerGauge we are able to track NPS,CSAT, onboarding experience on a regular basis. With the integration with SalesForce we're able to easily juxtapose that data against revenue and risk details each client. This gives our company the ability to assess each client individually, prioritize outreach, and give full transparency and a comprehensive look at customer health. ### 34. Customer Guage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about CustomerGauge?** Customer Guage allows to understand what our customers really think. Having the customer feedback first hand makes a key difference to how our employees tackle issues internally because everyone can relate directly to the issues. **What do you dislike about CustomerGauge?** I would like to see more ability to easily analyse the free form text consumers give as some of the most valuable on-site is in the comments you get. **What problems is CustomerGauge solving and how is that benefiting you?** It provides a real focus from the consumers perspective. ### 35. Predict & measure your customer retention via CG **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about CustomerGauge?** Their tool, the dashboards & reporting and the support. They keep evolving and I am a big fun of their monetized NPS system where you can link NPS scores to your company's revenu. Thanks to CG we know at every touchpoint what we need to improve and how many customers are at risk. **What do you dislike about CustomerGauge?** Sometimes lack of flexibility to implement local requests but this says more about the complexity of our organization than about CG. They really do their atmost to adjust the tool to our needs. **What problems is CustomerGauge solving and how is that benefiting you?** CX measurement, churn prediction, close loop management ### 36. Integrated NPS and Business Value Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about CustomerGauge?** Integration of NPS and client date with the business value they generate **What do you dislike about CustomerGauge?** The product is fully features and there are not features that I dislike about it. **What problems is CustomerGauge solving and how is that benefiting you?** Making the leap from survey data collection and analysis to identifying opportunities to improve the business and then linking those opportunities to the business value generated from changes. ### 37. Highly responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about CustomerGauge?** Our representative is super quick and helpful in responding to requests and issues. The customer service (help desk) team is also on it when something needs to be addressed. **What do you dislike about CustomerGauge?** Some of the technical aspects are still being worked on and a couple default settings are not helpful. Our data uploads have had some mysterious issues that hamper our reporting capability. While the CG team is certainly talented and bright, we have not been able to get deep insights into monetization. **What problems is CustomerGauge solving and how is that benefiting you?** Real-time reporting and great historical insights. Cloud convenience. ### 38. Practicality meets Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about CustomerGauge?** Admin or user portals very easy to navigate. Tools help track necessary kpi’s to positively impact my day to day business! **What do you dislike about CustomerGauge?** I have no dislikes. Very happy with the CG tool. **What problems is CustomerGauge solving and how is that benefiting you?** Using drivers we can compare what guests value most with the level of service we provide. ### 39. Great tool that can support business for real **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about CustomerGauge?** The data richness is key when dealing with consumer's insight. CustomerGauge allows you to start from helicopter view and dig into detailed reporting and data set which contribute to get the "big picture" and act based on facts **What do you dislike about CustomerGauge?** So far all good. I have no other suggestions to make. **Recommendations to others considering CustomerGauge:** Keep on listening to your customers **What problems is CustomerGauge solving and how is that benefiting you?** I am able to understand which issue i need to tackle first, so to improve user experience and ultimately increase revenue. ### 40. Practice What You Preach! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2018 **What do you like best about CustomerGauge?** CustomerGauge offers a service that helps companies better diagnose their customers' problems in order to provide novel solutions. My account rep, Andrew, is always available to help with any questions and tackle new initiatives. **What do you dislike about CustomerGauge?** It's not so much a dislike, but I wish some of the widgets and tools had more customizability, especially with regards to date ranges and "pre-sets". CG is always coming out with new widgets which is great, but sometimes, their usability is limited depending on the frequency that you send surveys. **What problems is CustomerGauge solving and how is that benefiting you?** CustomerGauge allows us to respond to specific customer issues without any delay. This has allowed us to address those complaints in real time and actually demonstrate to customers how much we value their partnership. ### 41. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2018 **What do you like best about CustomerGauge?** CustomerGauge has a great infrastructure that helps you see how your business is shown by different people. The process of customer feedback and reviews are easy to read and implement online. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. It's very easy to use and brings much detail. **What do you dislike about CustomerGauge?** Data takes pretty long to upload. If there was a way to make the process efficient, please implement that in the software. **What problems is CustomerGauge solving and how is that benefiting you?** I like the real-time feedback. It helps me determine which customer to contact, especially if they are not happy with my product. It definitely saves some time! ### 42. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Mariela M. | Florida Turnpikes Guest Experience Manager, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about CustomerGauge?** I like that i can ser what oír guest think about us **What do you dislike about CustomerGauge?** Right now I can't think of something I don't like **What problems is CustomerGauge solving and how is that benefiting you?** How to increase sales ### 43. Customer gauge Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about CustomerGauge?** Hi We use the survey to ask feedback from our customers. Everyone from our CEO down pays attention and is aware of customer feedback. **What do you dislike about CustomerGauge?** Our support person is excellent and responsive. It is very annoying that it only integrates to the contact on our Salesforce. **What problems is CustomerGauge solving and how is that benefiting you?** We can get customer feedback and help find pain points for our customers. ### 44. Great platform supported by a great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about CustomerGauge?** We have a very supportive CSM that helps drive our mission and objectives with NPS and continues to help strengthen our program. Integration is straightforward and the reporting continues to improve. **What do you dislike about CustomerGauge?** Some reporting features are not as intuitive as we would like but they are working on that. **What problems is CustomerGauge solving and how is that benefiting you?** Real time customer feedback on their experience with us and on our products. ### 45. An extremely useful tool for client feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about CustomerGauge?** The user platform is amazing and it's been a serious hep with respect to gathering and prioritizing client feedback. **What do you dislike about CustomerGauge?** Can't think of a thing that I'd improve upon in its current iteration. **Recommendations to others considering CustomerGauge:** This is a no-brainer! **What problems is CustomerGauge solving and how is that benefiting you?** Transparency between clients and our internal team. The benefits are obvious and endless! ### 46. Very responsive, and adaptive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about CustomerGauge?** My account reps as well as the tool itself, have been very responsive to my needs, and take all suggestions for improvements into consideration. **What do you dislike about CustomerGauge?** Available widgets could improve. Out of the box dashboard could be more elaborate. **What problems is CustomerGauge solving and how is that benefiting you?** We're trying to ascertain the quality of service being provided by implementation at this time. However, we plan to roll this out for or Call Center, and Operations teams. The current discovery is a fault within the sales process, which causes elongated signature to service times. ### 47. The at ease experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about CustomerGauge?** This is a though question for I do like the whole package. My first at love moment was the dashboard. **What do you dislike about CustomerGauge?** I have no clue i am a real promoter ! If i have to say something develop more and more new gadgets **What problems is CustomerGauge solving and how is that benefiting you?** We are able to pinpoint problems and solve problems for our customers like at the speed of light. Also we discover our Pearls in the organization through the customer feedback. ### 48. Very close contact, feels like family **Rating:** 4.0/5.0 stars **Reviewed by:** Arjan A. L. | Founding partner, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about CustomerGauge?** Great persponal service. Staff very professional, clearly a close team. **What do you dislike about CustomerGauge?** Hard truth is never nice. A necessary evil.. **What problems is CustomerGauge solving and how is that benefiting you?** Which clients should we go for? Perspective to the past and horizon to the future. ### 49. We use Customer Gauge to survey our Boston and D.C. clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about CustomerGauge?** It is very customizable and easy for customers to use. **What do you dislike about CustomerGauge?** It is a little complicated to create surveys. **What problems is CustomerGauge solving and how is that benefiting you?** It gives our customers a platform to easily express their opinions about our services. ### 50. Interesting and useful experience with a great partners **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2018 **What do you like best about CustomerGauge?** Tool is very intuitive and simple to use. A lot of potential using all features. **What do you dislike about CustomerGauge?** More flexibility in reporting is needed. **What problems is CustomerGauge solving and how is that benefiting you?** Understyasnd better customer needs and expectations **Official Response from Cvetilena Gocheva:** > Thank you for your review and feedback! ## CustomerGauge Discussions - [What is CustomerGauge used for?](https://www.g2.com/discussions/what-is-customergauge-used-for) - [View CustomerGauge pricing details and edition comparison](https://www.g2.com/products/customergauge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+19%3A34%3A37+-0500&secure%5Bsession_id%5D=5c8fefa2-f75f-498a-a6ff-00f9a48ad7fe&secure%5Btoken%5D=ef8a5f890b6bc8786eae5e0ff0e14e45b4c1c3d646fcce190d1c2639164048ac&format=llm_user) ## CustomerGauge Features **Sales Team** - Flexible Sales Process - Training Mode - Playbooks **Platform Basics** - Dynamic Segmentation - Journey Optimization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Mapping** - Multiple Org Charts - Stakeholder Roles **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top CustomerGauge Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,579 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,699 reviews)