# Crisp Reviews **Vendor:** Crisp IM SARL **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 197 ## About Crisp Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) ## Crisp Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** provided by Crisp, enhancing their overall experience and satisfaction. (30 reviews) - Users appreciate the **user-friendly features** of Crisp, enhancing efficiency in customer interactions and support. (28 reviews) - Users highlight Crisp's **exceptional support and advanced automation** , significantly improving customer interactions and increasing ROI. (28 reviews) - Users highlight the **user-friendly interface** of Crisp, enabling efficient communication and problem resolution with ease. (21 reviews) - Users appreciate the **intuitive interface** of Crisp, making it easy to manage conversations and respond quickly. (17 reviews) - Users appreciate the **efficiency** of Crisp, enjoying seamless support and excellent automation for their needs. (15 reviews) - Easy Setup (14 reviews) - Automation (13 reviews) - Time-saving (13 reviews) - Integrations (11 reviews) **What users dislike:** - Users note a lack of **missing features** in Crisp, such as robust notifications and article management options. (10 reviews) - Users find Crisp's **limited features** frustrating, especially regarding article management and mobile accessibility. (7 reviews) - Users are disappointed by the **lack of essential features** , hindering basic usability and overall experience with Crisp. (5 reviews) - Users find Crisp to be **expensive** due to missing basic features and reliance on higher-tier plans for advanced options. (4 reviews) - Users find the **learning curve challenging** , experiencing frustration in grasping workflows and logic effectively. (4 reviews) - Limited Options (4 reviews) - Chatbot Issues (3 reviews) - Email Communication Issues (3 reviews) - Limited Customization (3 reviews) - Not Intuitive (3 reviews) ## Crisp Reviews ### 1. Buggy Workflow Disruptions: Duplicate Chats and AI Hallucinations in Crisp **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin V. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Crisp?** It has a lot of cool features and solves most of the bottlenecks we’ve had from a customer-facing standpoint. The Hugo AI agent I built has saved us hundreds of hours over the past couple of months. The support team is friendly for the most part as they try their best to help, but I know there are certain product limitations that they don't have control over. **What do you dislike about Crisp?** Over the past couple of months, we’ve run into a mix of major and minor bugs that have genuinely disrupted our workflow and slowed our response times. One recurring issue is that Crisp sometimes creates duplicate conversation chats for the same user, which causes a lot of confusion for our team when we’re trying to confirm whether a customer’s inquiry has already been resolved. Unfortunately, there’s no way to merge duplicate conversation chats from the same user into a single thread. The Hugo AI agent also has inconsistent behavior at times: it can produce hallucinated responses, reply in a different language than the user’s message, and route conversations to the wrong inboxes. On top of that, the dashboard/analytics experience doesn’t seem to apply across the whole team. It appears to rely on cached data, and the entire analytics view disappears every time I log in, which makes it difficult to review patterns over time. **What problems is Crisp solving and how is that benefiting you?** Hiring full-time general support staff can get expensive, so using the Hugo AI agent feels relatively affordable (less than $0.90 per resolved convo). Having a solid Knowledge Base where I can proactively train the AI agent and keep answers up to date is another big plus. I also like the workflow automation and routing features, which let the AI agent step in based on specific conditions; for our use case, that’s a really neat tool. ### 2. Perfect Solution for Diverse App Branding and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ketul P. | Zen founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Crisp?** I really like Crisp's pricing and the way it allows for chat support to be branded individually for each of our apps, rather than under one company banner. This feature is great because we have multiple, unrelated apps, like an auction app, a WhatsApp marketing app, and an inventory management app, and each app's chat widget displays its own branding. It's also very useful that Crisp lets us keep our chat support tickets segregated between different apps. The initial setup of Crisp was very easy and straightforward, with no need to even check the documentation. Additionally, as a small business, we found Crisp to be a more affordable option compared to Intercom, which became costly as we expanded. We've been long-term customers for about three to four years, and this has worked really well for our support team. **What do you dislike about Crisp?** I would really like the translation available because we are on the mini plan, which doesn't offer real-time translation. **What problems is Crisp solving and how is that benefiting you?** I use Crisp as a unified tool for online chat support for our Shopify apps, allowing us to brand each app individually and keep support tickets segregated. ### 3. Best live chat + shared inbox tool we’ve used for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Cristoffer P. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Crisp?** Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole team to manage conversations in one place. The interface is clean, it works smoothly on both desktop and mobile, and it’s very easy to train staff on. It also helps us respond faster to customers, which is critical in the tourism industry where people expect quick answers before booking. **What do you dislike about Crisp?** Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply because there are a lot of features and settings to explore. But once you get organized and learn how everything works, you start to see the full potential of the platform and it becomes very easy (and enjoyable) to use. We as an organization could not see ourselves using any other tool. **What problems is Crisp solving and how is that benefiting you?** Before Crisp, we had already used Freshworks, LiveChat, Tawk, Intercom, and several other major “enterprise” chat platforms. Each time we onboarded a new system, it was because the previous one failed to deliver on what it promised. It wasn’t about pricing. It was about infrastructure, reliability, missing core features, lack of real support, or tools that looked impressive in demos but fell short in daily operations. For platforms that market themselves as industry leaders serving Fortune 500 companies, we repeatedly found basic functionality lacking or overly complicated for no reason. It often felt like we were paying for brand recognition instead of practical performance. In tourism, everything moves fast and often unpredictably. We operate tours in remote islands and archipelagos. Issues happen in real time — weather changes, transportation delays, contractor errors, customer misunderstandings, connectivity limitations. Customer support in this industry is not clean or linear. It’s chaotic. You need a system that can handle high volume, multiple channels, and real-time delegation without breaking. Crisp solved that. The biggest problem it fixed for us was centralization and operational clarity. We manage live chat, email, WhatsApp, Instagram, and other channels in one unified shared inbox. That sounds simple, but in practice, simplicity is exactly what makes it powerful. When volume is high and issues are time-sensitive, you don’t need flashy dashboards — you need something your team can use quickly and reliably. We also operate across multiple demographics. North American customers often avoid WhatsApp. European and Latin American customers rely heavily on it. Some customers are on weak signals and can only email. Others send voice messages. Crisp allows us to handle all of that without fragmentation. That flexibility directly improves customer satisfaction and booking conversions because we can meet customers where they are, instead of forcing them into one communication channel. Since joining in 2021 (before the AI wave), Crisp has supported our growth and scaling. As we expanded, we integrated WhatsApp channels, built internal workflows, connected other operational tools, and more recently implemented their AI features. The AI has helped reduce repetitive inquiries and automate routine responses, but we use it strategically — not blindly. It allows our team to focus on complex, high-value conversations that require human judgment, while repetitive tasks are handled efficiently. Another major benefit is customization and extensibility. If a feature doesn’t exist, you can build it. The ability to create custom apps and integrations gives flexibility that many larger platforms restrict behind enterprise contracts. That adaptability is critical for a medium-sized business that handles high-ticket transactions and complex logistics. Finally, support and responsiveness matter. With other large platforms, feedback often disappeared into ticket queues. With Crisp, feedback is acknowledged. Feature suggestions are considered. There is a real sense that the company builds for its customers, not just for investors or enterprise optics. That alignment matters when you rely on a tool for mission-critical communication. Crisp didn’t just replace our previous chat software. It stabilized and structured our entire customer support operation. It helped us scale responsibly, protect our online reputation, and maintain fast response times in an industry where communication speed directly impacts revenue. For us, it solved operational chaos — and that has been transformational. ### 4. A slow and clunky AI pivot hurting a once state-of-the-art platform **Rating:** 1.5/5.0 stars **Reviewed by:** Albert M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Crisp?** We like the fact that it's *actually* a live-*chat* platform, and not just a widget with a glorified email-contact-form; our customers can actually chat with us. Crisp offers nice UI, good UX for the customer and fine UX for the operator as well. The pricing is fair - especially for their new AI, "Hugo", where each conversation doesn't cost too much: this is a great pricing model for companies like ours where most chats may be with low-to-non-paying-users, whom it wouldn't be economical to spend, say, $1 USD per conversation on. **What do you dislike about Crisp?** As a customer of 6 years, we unfortunately feel that Crisp is losing focus, afraid to make changes, not responsive to feedback, don't follow up on issues and bugs no matter how detailed they're reported, and sticking with them I fear will put us behind in the AI race. --- AI: Crisp's adoption of AI, in such a vital field where even early on it was clear that it'd redefine how we do customer support, has unfortunately been slow, plauged by poor decisions such as training their own AI model for over a year, which underperformed and ultimately was seemingly - for now at least - scrapped, reworking and launching "competing" and non-complementary AI features - of which we now count 3; - The "Copilot", which - at least in our case - doesn't work (reported multiple times with no solution in sight) - The "MagicReply" rollout, which never ended up delivering on the promises even still made on the Crisp website; it's clunky, has, in our case, not helped even once, was never and still is not even implemented in their own mobile app, and isn't in any way "hooked up" to or integrated with their latest AI rollout...; - "Hugo" - finally the AI Agent that was promised and advertised as sort of achievable with the "Bot" workflows: we helped beta-test this for quite many months before the official rollout, and were happy to be included in the beta. But, even after the beta there are a multitude of bugs that aren't being fixed or addressed, though reported in great detail multiple times, and unfortunately, as with a lot of the new features added to Crisp, their own new flagship feature feels like a "guest" in their UI... It feels almost like a third-party add-on - it's just not very well-integrated into the platform. Up until a few weeks ago one couldn't manually trigger the AI bot to take over a conversation - which was often necessary given it just gave up or didn't reply in the first place a lot of the time. --- The general platform: It's evident that Crisp is built by developers - that's usually something I like and admire in a product - my company's platform is too! But, it seems in the quest to make their platform dynamic, agile and easy to develop new features for, they've dug a hole for themselves that result in an, at times, poor user-experience. Almost all Crisp features are, for some reasons, "Plugins". Their core features are shown side by side with various third-party plugins. Want to change a setting? Well go to "Settings" - oh, unless it's a setting for the look of the AI chatbox - *that* is a plugin, and to change the colors, welcome text, position, etc., you don't go to "Settings > Chatbox Settings > Chatbox Appearance" - here you only find *half* the chatbox settings - the other half you find in Plugins > Customization for some reason. Now, this is a bit nit-pickity, as after 6 years we *do* know our way around the Crisp UI - even if we have to find half the settings in odd places, and at times do forget and wonder "Where the hell did they put this...?" - but, this goes and cuts a deeper rift in the user experience, as it's not just the wording and placement that is weird - once a core feature that is a plugin is activated, it still *feels like a plugin*. The core Crisp platform, beyond a - sure, nice - UI update not too long ago, hasn't changed much. The new AI features? They're not changing anything in the UI, not capitalizing on the free space in the UI, they don't - in _any_ way show up the conversation flow - it's all hidden in sub-menus burried below up to 10 collapsible sidebar items, or elsehow hidden behind 3, 4, 5 clicks: it doesn't feel like a part of the platform, it feels like an afterthought - and of course, it is. It is an afterthought - it was added many years after the platform was built. But that doesn't have to mean the main UI can't change when something as fundamentally disruptive as AI comes along - something Crisp, when it comes to marketing, *does* seem to realize the impact and importance of; it just feels like the focus on AI is 90% marketing, 10% implementation, and as a long-time customer, it feels like we're losing out and that we haven't picked the winning horse. --- The Helpdesk: A feature we *loved* the first, second and sure, even third year - but after four, five and now six years, it hasn't changed a bit. The search is so clunky that even I, who wrote 90% of our articles, can't find articles, instead having to Google them. No AI is built in, no sign of AI translations even, not much change in terms of UI, and the editor is evidently home-cooked, clunky, and filled with bugs and poor parsing of Markdown that goes against the Markdown specification, which results in tables being something we often just give up on, formatting with italic *and* bold? Forget it. [Mark too much text ] and try to make that bold? Well now it breaks all the formatting because you also marked that little "space" at the end... We have reported this multiple times, we stick to just writing stock Markdown rather than using their rich-editor, but alas every time we open the editor it starts in the "Rich-edit" format, which messes up the entire formatting even if we don't save and go straight to manual markdown. This means we have some articles we simply don't open. We have internal notes on the whiteboard at the office saying "Do not open article [x], [y] and [z]"... Lastly, we've resorted to create all our Helpdesk articles with Claude and the Crisp API instead to avoid these issues. --- The mobile app: While the Crisp mobile app has gotten better, it's been an uphill battle. As a startup, we often utilized Crisp at all hours of the day where one might not have access to a computer. Unfortunately, for many years the experience with the Crisp app - if it even worked - was just not great. Today, it's better, but it still lacks almost all new features Crisp has shipped the last two years: no way to trigger Hugo conversations, there's no AI implemented in the app at all (arguably it's the place you need it the most; when you don't have a computer with a keyboard in front of you). --- The "Status page": Though our plan comes with the "Status page" plugin, we've always opted for third-party solutions - even though this means less well-integrated status in the Crisp widget, which would otherwise be able to nicely show the platform status and use it as context for the AI (I think). It's just... Not user-friendly. The status page talks about "Nodes" and "Replicas", showing in a format echoed by no other status page on the market - almost nothing feels familiar, the core functions of general uptime percentage missing, leading even my company of developers to say "What the heck am I even looking at". In my opinion, it's just not usable. Now this is not a core feature of Crisp, but a pattern begins to present itself: the more half-baked solutions they make, the more the platform as a whole suffers. The status page seems to be an open source side project by the CTO called "Vigil" on GitHub, and while the effort and the fact that it's open source is commendable, as customers who have 4 pending bug reports that are bumped and not followed up on, as customers who wish for better implementation of core features, fewer clicks and more time saved for operators, also maintaining a status page, which probably should be a separate product - it is for Uptimerobot and so many others. --- Their support: Unfortunately, for a company that makes a customer support platform, we've always, since day one, found that 90% of our conversations with Crisp support have been unhelpful, at times infuriating, and almost always felt a lack of understanding, having to repeat ourselves sometimes to 5 different employees in the span of just a few minutes, having to repeat bug reports, answer the same questions asked by different people, and being treated, even after all these years, as "any other new customer", though the people we've chatted with should know by now that we know our stuff, when we report bugs and say that we've "... checked the Network tab in DevTools and see [x]", that giving us the standard "Have you tried clearing your cache", just because it's item #1 in the "Support guidelines", is a waste of time, in time comes off as patronizing but most of all, it's just *inefficient* - and that is the one word I'd use to describe the support in Crisp: inefficient. Their platform gives them all the tools - we know, we use them - to add notes, segments and prior context: why I have to answer the same question now to a third employee for the second day in a row, just to report one bug is infuriating and it comes off as a lack of respect for their customers and their time. When handing them a bug on a silver platter with all the details they could dream of, if we don't hear back on it and we bump them a few weeks later, we're asked to repeat it, to provide links again, the same context - which could be avoided by either Crisp support scrolling up just a few messages, or by the bug not being forgotten about for weeks. We're asked to send a "temporary debug link" - oh well we have to resend it the next day as it has now expired and they didn't get a chance to look at it. I really really want to keep loving Crisp, and it's easier to when it works, but they're not an easy company to love when it doesn't - and right now, it just doesn't. --- In conclusion: In our brutally honest opinion, which we have tried to offer Crisp in a constructive way in their chat multiple times, Crisp currently does not do their core function of providing a modern support platform, to be able to "afford" chasing side-quests, status pages and training their own AI models: the fundamentals have to work first, and for us, it just does not. Which saddnes me, as we've stood by Crisp for 6 years, provided feedback, been in beta programs, left reviews online, referred customers to them and provided detailed bug reports by developers, for developers. In the end, I feel the customer is being forgotten. It may just be that we're too small a fish, but our feedback has been met with unresponsiveness, our current fundamental issues with the direction of the platform met with shallow "Thanks for your feedback" messages, and as we today spend too much time trying to improve on Crisp by using their APIs, building flows in "Zapier", we've felt saddened but forced to look for other solutions. **What problems is Crisp solving and how is that benefiting you?** During the early stage of our company: giving all our customers unfiltered and quick access to the team, to report bugs and provide feedback. That has been invaluable. Now, with their new AI "Hugo", it mostly does pretty well in answering repetitive questions, and with our custom AI MCP API hooked up to Hugo, it can help with even complex tasks. Today we spend less time doing support, at least compared to our customer base size, than we did two years ago. ### 5. Exceptional Support and Easy Setup on Free Plan **Rating:** 5.0/5.0 stars **Reviewed by:** Tess R. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Crisp?** I really appreciate how Crisp allows us to set up live staff interactions efficiently, which complements our existing Claude chatbot that's connected to our APIs and website. It's great that this functionality is available on the free plan. Their support is very good and very helpful, making the whole setup process easy and quick. I also find that setting up webhooks and API tokens on their free plan is very good. Overall, I was happy with Crisp and would definitely recommend it to others. **What do you dislike about Crisp?** N/a **What problems is Crisp solving and how is that benefiting you?** I like that Crisp enables live staff interaction on the free plan, offers solid setup options like webhooks and API tokens for developers, and provides excellent support. ### 6. Streamlined Customer Communication with Stellar AI Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Prahlad K. | Head of Operations & Supply Chain | Founding Team, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Crisp?** I appreciate that Crisp integrates with all social media channels and unifies customer conversations in a single place, which helps my support agents check historical customer interactions. I like the tons of features it offers, especially the AI chatbot, which can reply to customers on its own without needing agent intervention. This helps me cut down on costs. Additionally, the initial setup was very easy. **What do you dislike about Crisp?** The pricing could be a little lower. **What problems is Crisp solving and how is that benefiting you?** Crisp integrates social media channels, unifies customer conversations for easy historical access, and its AI chatbot reduces costs by handling responses without agent intervention. ### 7. Effortless Customer Support with Continuous Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Michael V. | VP, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Crisp?** I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that they are doing their best to create a good product that continues to get upgraded without us having to do anything. **What do you dislike about Crisp?** Up until recently, we had to outsource our AI chatbot service, but just recently, Crisp made massive improvements in that, and now we don't have to pay for our outsource anymore. **What problems is Crisp solving and how is that benefiting you?** I use Crisp in our business to support customers quickly and easily, allowing just a couple of agents to handle many customers. It also provides a useful knowledge base, saving us the cost of outsourcing chatbot services. ### 8. Crisp’s All-in-One Inbox Makes Customer Communication Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel C. J. | Director of Digital Marketing and Sales, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Crisp?** What I like best about Crisp is its all-in-one customer communication approach. It centralizes live chat, email, social messaging, and automated workflows in a single inbox, which makes managing conversations much more efficient **What do you dislike about Crisp?** Crisp is that some advanced features can feel slightly complex to configure at scale. **What problems is Crisp solving and how is that benefiting you?** Before using it, conversations were scattered across email, social media, and live chat tools, which created delays, missed messages, and inconsistent follow-ups ### 9. Fluid Chat, Documentation to Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Pascal C. | PDG, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Crisp?** I like the fluidity of the chat and the history that is kept. **What do you dislike about Crisp?** The documentation is not in the language of the country, and automatic translation can sometimes be fanciful. **What problems is Crisp solving and how is that benefiting you?** I use Crisp to contact my clients and respond to their requests, even when there are difficulties or unresolved errors in the documentation. ### 10. A powerful and flexible tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ali Can H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Crisp?** Crisp offers a clean, intuitive interface and allows us to manage live chat, email, and WhatsApp conversations in one centralized place. The chatbot and automation flows are especially useful for reducing manual workload. The WhatsApp Cloud API integration is a great feature, and real-time visitor tracking gives our sales and support team valuable insights. **What do you dislike about Crisp?** While the platform is powerful, the initial setup especially regarding WhatsApp messaging credits and template approvals — requires more handholding than expected. It would be helpful to make the billing structure and multi-workspace credit management more transparent and user-friendly. **What problems is Crisp solving and how is that benefiting you?** Crisp helps us centralize all customer communication channels—live chat, email, and WhatsApp—into one unified platform, which solves the problem of fragmented support workflows. This improves team coordination and ensures faster, more consistent responses. The automation features and chatbot reduce manual workload, and the WhatsApp integration allows us to engage with customers in a more direct and personal way, ultimately improving customer satisfaction and conversion rates. ### 11. From Chat to CRM: My Honest Review of Crisp **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael G. | Laravel Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Crisp?** What I like most about Crisp is how it makes customer support so much simpler. I can centralize conversations from multiple channels (WhatsApp, email, website chat, etc.) all in one place without losing track. The interface is clean and intuitive, so even someone who’s never used it can get the hang of it quickly. I also love being able to see real-time info about who’s on the website and use bots to automate repetitive tasks – it saves a lot of time in my day-to-day. **What do you dislike about Crisp?** The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response suggestions, widgets, and some advanced options are missing, which makes it harder to use on mobile when you need the full functionality. It would be great if the mobile app matched the desktop experience. **What problems is Crisp solving and how is that benefiting you?** Crisp is helping me centralize all customer conversations in one place, which saves a lot of time and keeps our team organized. Before, we had to jump between different channels like email, WhatsApp, and website chat, and it was easy to lose track of conversations. Now we can manage everything in one dashboard, respond faster, and give customers a better experience. The automations and bots also reduce repetitive tasks, so we can focus more on solving real problems. ### 12. Reliable and Scalable Chat Platform for Growing SaaS Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Tuan B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Crisp?** Pros: + All-in-one inbox with multi-channel support + Chatbot and automation tools + Affordable pricing, especially for startups + Excellent support team **What do you dislike about Crisp?** Cons: - Some advanced features (like analytics) could be more customizable **What problems is Crisp solving and how is that benefiting you?** We've been using Crisp at RockyHub for over two years now, and it's been a critical part of how we manage customer communication across our SaaS apps). The platform is incredibly intuitive, easy to set up, and has scaled smoothly with our business. One of the things we appreciate most is the multi-channel support—email, live chat,...—all in one inbox. This unified view has helped our support team respond faster, stay organized, and improve customer satisfaction. We’ve also had a great experience with the Crisp support team—quick to respond, helpful, and very open to feedback. If you're a startup or growing SaaS company looking for a cost-effective, powerful alternative to Intercom or Zendesk, Crisp is 100% worth considering. ### 13. Simplicity and Efficiency with Crisp **Rating:** 5.0/5.0 stars **Reviewed by:** Julien P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Crisp?** I love the simplicity and efficiency of Crisp. The AI feature, Hugo, is particularly impressive, providing excellent quality responses and allowing time-consuming tasks to be delegated to the AI. The initial setup of Crisp was perfect. **What do you dislike about Crisp?** - **What problems is Crisp solving and how is that benefiting you?** Crisp automates our customer requests, efficiently organizes the back office, and delegates time-consuming tasks to AI, all while being simple and effective. ### 14. Exceptional Support, Smooth Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Jackson C. **Reviewed Date:** January 29, 2026 **What do you like best about Crisp?** I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us in the right direction to create an agent completely centered on support. The setup had a small learning curve, but the tools provided made it a seamless process. **What do you dislike about Crisp?** N/A **What problems is Crisp solving and how is that benefiting you?** Crisp makes questions and answers seamless, leading us in the right direction to create support-centric agents. ### 15. Outstanding Value and Support with Powerful Chat Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Crisp?** Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We really enjoy the chat plugin and the ability to track our prospect and subscriber conversations all within Crisp. **What do you dislike about Crisp?** I am looking forward to being able to filter and export segments out of CRM. Currently you must do a full export, tags get bunched together which is tough for transferring contacts to other platforms. **What problems is Crisp solving and how is that benefiting you?** The shared inbox is key in ensuring we respond to prospects and subscribers as soon as possible. We love offering assistance via live chat. ### 16. Robust, Easy to Learn, and Backed by Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Crisp?** Crisp is robust, and the support team is always able to answer all our questions. It eliminates the company's pain points while also being easy to learn. **What do you dislike about Crisp?** I believe the layout could be clearer to make it easier for less experienced operators. **What problems is Crisp solving and how is that benefiting you?** Integrations and support with AI. The AI ​​it possesses is very useful, mainly because we can feed it with our knowledge base. The flow builder also makes our lives much easier. ### 17. Evaluation of Crisp support (especially for Pedro) **Rating:** 5.0/5.0 stars **Reviewed by:** Carol G. | Gerente de Suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Crisp?** The support from Crisp as a whole is relatively agile, and what we value most is that they don't just send article links — they delve deeper, analyze the details, and actively seek the best solution for our specific case. Pedro, in particular, always helps the Cakto team to resolve the issues we bring and is impeccable at every stage of the service. Always very attentive, patient, and willing to truly understand the problem. Thank you very much for the care and professionalism! We are very satisfied with the experience and with Crisp as a platform. **What do you dislike about Crisp?** The platform, in general, could still be more intuitive. The nomenclatures vary quite a bit due to translations, and this ends up causing confusion, especially for those configuring something for the first time. The new layout update also wasn't very well received — it became less practical and a bit visually cluttered. Additionally, Crisp has a somewhat outdated appearance in some aspects, and we miss more modern integrations, especially with NPS tools, which are essential today for evaluating user experience. **What problems is Crisp solving and how is that benefiting you?** Crisp has been helping us centralize support from different channels (such as email, chat, and social media) in one place, making organization and agility in support easier. Additionally, we are able to create automations, sub-boxes, and segmentations that help us separate different types of support (buyers, info product creators, etc.), which greatly optimizes our team's workflow. ### 18. Very good support tool that evolves quickly! **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent G. | Co-founder and CEO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Crisp?** I appreciate the responsiveness of the Crisp teams. As soon as I have a question, I write to them and they respond quickly. They are also attentive to user requests. **What do you dislike about Crisp?** Nothing, we are simply starting to use their AI but it requires quite a bit of work. **What problems is Crisp solving and how is that benefiting you?** I use Crisp to centralize requests and offer a chat on our platform. We are also starting to use their AI. ### 19. Easy-to-use support and very good customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Blanca R. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Crisp?** What we like most about Crisp is that it is a very easy-to-use tool, even for teams that are not centralized. At Bord, we use it exclusively to support our customers, and it has been very easy for the entire team to adapt without technical complications. Additionally, something we really value is their customer service; when we've had questions about integrating Crisp with our system, the support team responds very quickly. Pedro, in particular, helped us with great willingness, resolving all our doubts and guiding us step by step. This level of support is rare to find and makes a big difference. **What do you dislike about Crisp?** We would like the bot to be a bit smarter to handle more complex cases. Even so, the platform has performed very well for what we need, and we are in the process of integrating it more deeply so that it becomes the center of all our communication with clients. **What problems is Crisp solving and how is that benefiting you?** Crisp helps us centralize all incoming messages from our customers so we can route them to the right teams quickly. ### 20. Marketing Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Crisp?** We love the ease of use with a team that is always responsive. **What do you dislike about Crisp?** The database is only in English, I find that unfortunate. **What problems is Crisp solving and how is that benefiting you?** To be able to have multiple levels of customer service and to centralize all our entries ### 21. Clean, Powerful Interface with Versatile Business Functions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Crisp?** The user interface is both clean and powerful. It supports a wide range of functions for our business, rather than being limited to just a single purpose. **What do you dislike about Crisp?** Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal **What problems is Crisp solving and how is that benefiting you?** Crisp is our first line of support. We are a small team so we don't have a lot of support depth. It is important for us to have the users find the answers on their own. ### 22. Surprisingly good product **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar E. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Crisp?** The upsides are that Crisp is modern and easy to use and implement. The support via the chat-function is also top notch, it has been several times that I had thought to myself that "I'm going to need a meeting for me to understand this", but then someone has explained it to me via the chat instead. Impressive. **What do you dislike about Crisp?** I would appreciate more compatibility working with SLA's and setting automatic actions. **What problems is Crisp solving and how is that benefiting you?** The AI assistant is very good as long as you configure it correctly. When building the flows it's easy but could be better if the manually written messages adapt to the customers language and there are some things I still can't get to work when matching words. ### 23. Excellent chat solution with powerful AI! **Rating:** 5.0/5.0 stars **Reviewed by:** Pieter-Jan D. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Crisp?** At Vizito, we rely extensively on Crisp to manage our live chat and customer support interactions. Crisp distinguishes itself through advanced segmentation capabilities, enabling us to effectively target and personalize customer interactions. Additionally, the platform’s AI functionality, which learns directly from our website content, FAQs, knowledge base, and saved snippets, is exceptional. This significantly reduces response times while improving the overall quality of support we deliver. Another important advantage is that Crisp is fully hosted within the EU. As Vizito is also hosted entirely within the EU, this alignment allows us to maintain compliance and avoid data transfers outside the European Union. **What do you dislike about Crisp?** While our experience with Crisp has been very positive overall, we find that the reporting and analytics interface could benefit from enhancements in intuitiveness and depth, especially regarding the tracking of support SLAs. We’ve been assured that improvements in this area will be introduced over time and are eager to see these enhancements implemented. **What problems is Crisp solving and how is that benefiting you?** Crisp helps us with Customer Interaction Management: Crisp streamlines our live chat and support interactions, providing a centralized platform to efficiently manage customer conversations, therefore enhancing our customer experience while onboarding. Is also reduces our response speed and increases the support quality: Crisp’s AI-driven system learns directly from our existing website content, FAQs, knowledge base, and saved snippets, which in turn significantly reduces response times for our support agents and improves the accuracy and consistency of our the responses. And, for us most importantly, EU Data Compliance: With Crisp hosted entirely within the EU, we avoid complications related to international data transfers. This alignment simplifies our GDPR compliance efforts and ensures we adhere to strict data privacy standards. ### 24. The Backbone of Our Customer Support for 6+ Years **Rating:** 5.0/5.0 stars **Reviewed by:** Abid H. | Senior Support & Product Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Crisp?** We've been using Crisp for over 6 years now, and it's been an essential part of our business communication ever since. We absolutely love Crisp in every aspect—reliability, performance, features, and the constant improvements they've introduced over time. Crisp is integrated into all our company websites and apps. It's not just a live chat solution for us anymore—it's become a complete customer communication platform. From handling support tickets to engaging visitors with proactive messages and real-time chat, it helps us deliver a seamless experience to our users. One of the areas we’ve recently focused on is automation, and Crisp has made that incredibly powerful and flexible. We've set up a number of automated workflows for lead qualification, onboarding, and customer support. The chatbot and trigger features are super helpful in reducing manual work and responding to customer queries faster. Their integrations are solid, the interface is intuitive, and their support team has always been responsive whenever we needed help. Crisp has scaled with us as our business has grown, and it continues to evolve in ways that add real value. Highly recommended to any business that wants a reliable, modern, and feature-rich communication platform. Kudos to the Crisp team for building such a great product! **What do you dislike about Crisp?** Recently, they've introduced a new pricing system. It would be great if they could include all their long-time customers in a grandfathered plan **What problems is Crisp solving and how is that benefiting you?** Crisp solves several key problems for our business related to customer communication, support, and team collaboration. Before using Crisp, we struggled with managing conversations across different platforms, keeping support organized, and providing quick responses to customer queries. Crisp brought everything into one unified inbox, making it much easier to manage communication efficiently across our websites and apps. It also helped us streamline our support process with automation—using chatbots, triggers, and canned responses to reduce manual tasks and speed up resolution times. This not only improved our customer satisfaction but also freed up our team to focus on more complex issues. Internally, Crisp has improved our collaboration through features like shared inboxes, notes, and assignment options. It's helped us keep conversations transparent and actionable. Overall, Crisp has made our communication more professional, faster, and more organized—which has directly benefited our customer experience and internal productivity. ### 25. Great AI Chatbot with Integrations That Shine **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Crisp?** The AI chatbot is great, and I really like its integrations. **What do you dislike about Crisp?** Inconsistent chatbot performance and setup. **What problems is Crisp solving and how is that benefiting you?** Customer support and provide first line prospect information ### 26. An incredible, flexible, and powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas D. | Responsable web et e-projets, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Crisp?** I've been using Crisp for several years for our support, and this tool has completely transformed how we handle interactions with our users. At first, we implemented it only for web support (bugs, login issues, etc.), but I quickly realized its potential. So, I developed an additional layer that allows my entire team to use it, integrating a classification system with keywords. This helps us organize and track requests extremely efficiently. Now, it has become an essential daily tool for most of my team (and to be honest, it's sometimes a bit stressful too! 😊). The only reason it could be stressful is if they ever had a bug (which has never happened in the three years I've been using it) or if they decided to revise their pricing plans. What I love the most: An outstanding API: Their documentation is clear and complete, and the webhooks are a pleasure to use. Perfect customer support: Responsive, efficient, and always attentive. A tool accessible to everyone: Both for non-technical users and developers who want to leverage its full power. Easy integration with other tools: I’ve connected it with OpenAI, AWS (lambda, S3, Athena, Glue,...)… allowing us to automate many tasks and improve our workflow. The new AI and chatbot features are incredibly promising and open up even more possibilities! An unbeatable price-to-value ratio: Compared to tools like Zendesk or Freshdesk, Crisp offers an insane level of features and flexibility at a fraction of the price. **What do you dislike about Crisp?** I do have some update ideas, but they are very specific to our industry and might not be relevant to all of their customers. That being said, Crisp already covers a vast range of needs, making it an essential tool for any organization looking for an efficient and flexible support solution. Huge kudos to the entire Crisp team! 👏 **What problems is Crisp solving and how is that benefiting you?** Crisp has significantly improved the way we handle customer support and internal communication. Initially, we used it to manage web support requests (bug reports, login issues, etc.), but it quickly became much more than that. By leveraging its powerful API and webhook system, I was able to develop a custom layer that allows my entire team to categorize and track requests efficiently using keywords. This has streamlined our workflow, making it easier to manage support inquiries, follow up on unresolved issues, and provide a better experience for our users. Additionally, Crisp’s chatbot and AI features are opening up new automation possibilities, saving us time and improving response quality. The biggest benefit is that Crisp is accessible to everyone in the company, whether they have technical knowledge or not, while still offering powerful customization and integration options for developers. It has become an essential tool for our daily operations, helping us stay organized and efficient. ### 27. We highly recommend Crisp! **Rating:** 5.0/5.0 stars **Reviewed by:** Jane B. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Crisp?** I’ve been using Crisp for over 2 years now, and I really like how it works. It’s very user-friendly, and I rarely run into any issues or bugs. I personally love features like Shortcuts, seeing what the chatter is currently typing, viewing their last browsed pages, and MagicBrowse. These tools make it so much easier for me to quickly understand the chatter’s concern and resolve it right away—especially since some website visitors don’t like waiting around for a reply. **What do you dislike about Crisp?** This rarely happens. Sometimes I encounter error message that pops out when use some features. But it gets okay when I refresh the page. **What problems is Crisp solving and how is that benefiting you?** Being able to help homeowners/applicants answer their quick questions without having to call us anymore. ### 28. Customizable, Clean, and Powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa F. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Crisp?** Crisp gives me total control over the customer chat experience. Their chatbot builder is intuitive, and with a little code, you can create custom triggers that launch specific scenarios — like auto-starting a welcome message or handling live chat routing intelligently. I love that you can brand your bot and make them feel like part of the team. Crisp's flexibility lets us create an experience that feels personal and polished, not generic. **What do you dislike about Crisp?** The notification system could be more robust. It sends alerts when a chat starts, but there's not an option to continually ring when a user asks to speak to a human — unless I'm just missing that feature. Still, this is minor when weighed against what you can do if you're willing to explore Crisp’s scripting and chatbot logic. **What problems is Crisp solving and how is that benefiting you?** We needed a chat solution that could: Handle initial FAQs with a branded chatbot Route to live operators only when needed Trigger targeted messages based on user behavior Crisp has helped us provide faster support without overwhelming our team. ### 29. Best Support Chat + Help Center Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Crisp?** It's an amazing product. We love the model of direct support, automations are powerful, and the level of attention to detail across their UX makes us feel like we're providing robust support to our users in turn. Set-up and integration was extremely easy. And the products are very easy to use by our agents. We use Crisp daily now, and when we run into questions their customer support usually responds within minutes. **What do you dislike about Crisp?** The only thing missing for us is emailing automations. **What problems is Crisp solving and how is that benefiting you?** Crisp solves our entire customer support pipeline and creates immediate touchpoints where our users can get help in a competitively priced package. ### 30. Very usefull tool **Rating:** 5.0/5.0 stars **Reviewed by:** Milan K. | AI inovation, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Crisp?** You can set up your own AI chatbot. So it is great. **What do you dislike about Crisp?** I think I dint find anything bad about it yet. **What problems is Crisp solving and how is that benefiting you?** It can answer questions to customers automaticaly. ### 31. Easy to use and great support **Rating:** 5.0/5.0 stars **Reviewed by:** An C. | Founder and Chief Game Changer, Gamification and Game Designer , Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Crisp?** We love the ease of use of the initial installation and daily use of Crisp. The fact that they are European based is a definite plus and their AI capabilities is what swayed me to add them to our 2 websites and software. We used use the bot that came with our CRM, but this is far superior and the support is really great, responsive and helpful. **What do you dislike about Crisp?** I can't think of anything so far and if we had problems they have always been resolved really quickly. **What problems is Crisp solving and how is that benefiting you?** 24/7 customer support, it basically is on and working while we are asleep or busy. It allows us to provide enquiries with the information they need to engage with us further. ### 32. Great tool for our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Crisp?** Crisp has an incredible customer service. Pedro has resolved all our doubts and has made the transition to this powerful tool much easier for our company. Integrating it into our team was easy despite our large flow of conversations. Today, it is our central communication channel for the daily sale of our services. **What do you dislike about Crisp?** The mobile version could improve and include all the functionalities of the web version. **What problems is Crisp solving and how is that benefiting you?** Before, we had a channel without multi-agent functionality and without live translation, which made it difficult to track each advisor's bookings and slowed down communication due to language barriers. Now, with Crisp, we can know which advisor is attending to them, where they come from, speak to them in their language, among other great tools, making customer service faster, friendlier, and more effective for our company. ### 33. Good but with major flaws **Rating:** 3.5/5.0 stars **Reviewed by:** Primoz R. | Digital Marketing Specialist, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Crisp?** Crisp is quick to set up and easy to integrate, making it a user-friendly solution for businesses. One standout feature is the availability of both desktop and mobile apps, which significantly simplify life for chat operators by ensuring seamless communication on the go. Additionally, Crisp’s pricing plans are competitive and offer great value compared to similar tools in the market. **What do you dislike about Crisp?** While Crisp offers some great features, it’s frustrating that fundamental functionalities are missing—like the ability to export filtered contacts directly. Instead, you’re forced to download the full CSV list and manually filter it in Excel every single time. This is a simple feature that could be implemented in no time, yet users are left dealing with unnecessary extra steps. On top of that, several other small but essential features for daily use are absent, while the platform focuses on adding multiple AI assistant tools that can feel overwhelming and confusing to navigate. Crisp has potential, but prioritizing basic usability improvements over flashy extras would greatly enhance the user experience. **What problems is Crisp solving and how is that benefiting you?** Catching website visitors and generating leads. ### 34. support and responsiveness without errors **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre C. | Associé, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Crisp?** The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and smooth, allowing for organization and hierarchy similar to other market players BUT, it allows you, thanks to numerous modules available in their catalog (most of which are additional free services), to customize your usage. Real-time conversations, email management, archiving and statistical tracking, deep learning AI, scenario automation, just at the application level it will meet your expectations. The staff: hats off, sincerely you are part of the teams I can count on one hand that are as responsive, efficient, and patient with whom I have had the opportunity to work, you provide a great job, whether in our native language or English, you adapt very quickly. In conclusion, if you are looking for a mid-top range solution in Helpdesk, I recommend it to you. **What do you dislike about Crisp?** the lack of subcategories limited to 2 for the tier + subscription **What problems is Crisp solving and how is that benefiting you?** reduction of phone calls transformed into chat conversations, detailed history of exchanges, and use of archived conversation categories for customer management improvement purposes. ### 35. Amazing product at an affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Crisp?** Super easy to use, extremely powerful feature sets, for a very affordable price. Also very easy to implement. We use it every day. **What do you dislike about Crisp?** I had some trouble getting our billing set up through paypal, but the customer support team was super responsive and we got it figured out together. **What problems is Crisp solving and how is that benefiting you?** Crisp handles all of our live chat. It goes straight to my phone and keeps everything super organized. We also love the knowledge base feature. ### 36. An Excellent Live Chat Solution with Great Features **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro M. | Founder & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Crisp?** Crisp is incredibly easy to use and set up, making customer communication seamless. The live chat, chatbot automation, and multi-channel integration help us manage support efficiently. The UI is intuitive, and the real-time notifications ensure we never miss a lead. Plus, their customer support is responsive and helpful! **What do you dislike about Crisp?** While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays in message delivery can be improved. **What problems is Crisp solving and how is that benefiting you?** Crisp helps streamline customer communication by centralizing messages from multiple channels into a single platform. It improves response time, enhances customer satisfaction. ### 37. The best platform for customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam A. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Crisp?** I love the level of automation you can achieve, and most importantly, if you ever have any issues, the support team has always provided me with the best solution for my case whenever I’ve contacted them. They haven’t failed even once. **What do you dislike about Crisp?** The only thing I didn’t like is that you can’t have independent shortcuts based on the inboxes you have. I would have liked to have separate shortcuts for support and others for the rest of the inboxes, but overall, it’s great! **What problems is Crisp solving and how is that benefiting you?** We have gone from having a support system with no automation to implementing an advanced automation process in our company, reducing resolution time to less than 30 minutes when it used to take hours! ### 38. 95% of the time they're available for help and I think overall they're a nice friendly SaaS company **Rating:** 5.0/5.0 stars **Reviewed by:** Avraham J. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Crisp?** The support. Easy to use. Decent features. **What do you dislike about Crisp?** It's a little 'clunky' at times, and the AI while they're starting to work on this is quite hard for beginners to grasp **What problems is Crisp solving and how is that benefiting you?** Provides a solution for customer interactions ### 39. More then a chat **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Crisp?** Very easy to implement. Simple to use for employees yet powerful enough to do complex tasks as well. **What do you dislike about Crisp?** Not many. The system grow over the years so sometimes you just need to sit down and read the announcements to discover new features. **What problems is Crisp solving and how is that benefiting you?** All communication from email, chat, sms, facebook etc goes into one inbox. Employees do not even know where it comes from. What is important is how fast they reply. ### 40. Highly Customizable with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Crisp?** Great feature set, customizable to fit specific needs. Great support **What do you dislike about Crisp?** I don't have anything to add. Why is this required? **What problems is Crisp solving and how is that benefiting you?** Helping us support our customers. ### 41. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Gerardo G. | Lider de Atencion al Cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Crisp?** I like many of the tools that Crisp has, such as the CoPilot or its integration with my website. However, I believe that the great differentiator that Crisp has is its brutally effective and friendly Customer Service department. Personally, Pedro is my advisor and every time I have needed him, whether for a question or a video call, he has been attentive. Incredible everything regarding the service. **What do you dislike about Crisp?** There are some tools that are somewhat confusing, or some integrations. However, the vast majority of these are not necessary for my line of business. **What problems is Crisp solving and how is that benefiting you?** The new integrations and the recent update of Crisp have been spectacular. ### 42. Cost effective support tool with all the features **Rating:** 5.0/5.0 stars **Reviewed by:** Simon H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Crisp?** The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast. TabLogs staff all jump in and help out on support, but expensive per seat costing on other tools made this prohibitive, with Crisp this wasn't a problem. **What do you dislike about Crisp?** The automated chat workflow still need some work, if our AI (which is great) answers the message, we still need to manually close it **What problems is Crisp solving and how is that benefiting you?** Crisp allows us to consolidate multiple points of contacts with our customers into one, and combine that with help desk recommendations. ### 43. Responsive customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Crisp?** The customer service is very responsive to the various questions asked in their chat. **What do you dislike about Crisp?** I am not thinking about anything at the moment, and if we have had any problems, they have always been resolved very quickly. **What problems is Crisp solving and how is that benefiting you?** Crisp helps us centralize our customer service ### 44. Best UI for Chat Software **Rating:** 5.0/5.0 stars **Reviewed by:** Sekander B. | Head of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Crisp?** We have been using Crisp for 4 years at InstaWP. I have used Crisp on several other sites. The amount of features they offer on the free plan is incredible. The recent update added a lot of value and made my life easier as the customer support team lead. **What do you dislike about Crisp?** The reporting system is improved a lot now but I am coming from HelpScout and Zendesk. So I hope that they can think from a customer support team lead perspective and how a company might want to track their KPIs. The reporting system and the UX has a long way to go. **What problems is Crisp solving and how is that benefiting you?** Chatting live with customers, starting a shared email inbox discussion, collaborating with team members and customers ### 45. Complete tool, great support, fair pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Baptiste M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Crisp?** I like the complete tool of feature for the fair pricing. Knowledgebase, workflows automation, multi-platform, AI based on your knowledgebase et... but still it's not based like intercom on the number of user but operator. **What do you dislike about Crisp?** I'd like a bit more components for survey than the one available. **What problems is Crisp solving and how is that benefiting you?** Simple but power ful help desk to support our clients questions and feedbacks, also we use it for marketing messages ### 46. Most Important Tool For Any Startup! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan A. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Crisp?** Crisp makes customer support and communication extremely easy. We were able to integrate Crisp in a matter of minutes. Crisp has the most features and the most competitive pricing. **What do you dislike about Crisp?** Not a lot to dislike about Crisp. They are adding new features all the time. The only aspect I see missing is a consolidated Sales funnel to track leads. **What problems is Crisp solving and how is that benefiting you?** Crisp handles all our support and marketing chatbot services. We also use the campaigns to communicate to potential leads and current customers. ### 47. Knowledgeable, timely and helpful customer support, **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Crisp?** The costs are clear, and there is a lot of value in the basic packages without addons. **What do you dislike about Crisp?** The AI bot isn't the best - it requires you to build custom workflows, and this isn't easy, but it gets the job done and is much cheaper than competitors. **What problems is Crisp solving and how is that benefiting you?** We use Crisp for all our customer support - live chat and email. ### 48. Crisp is a very practical tool as a Community Manager! **Rating:** 4.5/5.0 stars **Reviewed by:** Orlane B. | Community Manager Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Crisp?** Crisp is a solution that saves a lot of time! Messages are centralized on one platform, we can respond automatically, customize messages, have shortcuts, etc. The Crisp team is always available to support us (a quick note to thank Chris with whom I regularly communicate)! I recommend it. **What do you dislike about Crisp?** The only thing I found a bit complicated with Crisp is the setup. Otherwise, nothing to report. ;) **What problems is Crisp solving and how is that benefiting you?** Time saving, centralization of messages, message tracking. ### 49. Lola is a great support person **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Crisp?** Lola has always been professional, friendly and knowledgeable. She represents your company extremely well. Good reports, good information on the side panel of tickets. **What do you dislike about Crisp?** Needs an HTML article editor. Article authoring is not great. Article text should be searchable. Would like a customizable article properties panel, so I can tag certain articles as having (for example) videos or graphics of certain things, so I can manage them easily (use case is "find all the articles that have videos"). Right now I have to dump KB content into a spreadsheet and manage it there. **What problems is Crisp solving and how is that benefiting you?** Support email, knowledge base ### 50. Easy to setup in-app messaging solution for my React Native app **Rating:** 5.0/5.0 stars **Reviewed by:** Marin B. | Full Stack Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Crisp?** I already knew Crisp for web apps but was looking for a new chatbot solution for a React Native app. I only needed a simple, quick to install solution and found your React Native SDK which was very easy to install and setup. Among competitors, not many React Native SDK are available. I will keep offering your solution to all my clients because every app should enable easy access to customer support. **What do you dislike about Crisp?** My only difficulty when integration the SDK is that by default file upload is enabled, but not available for free accounts, which fires a weird native error. I had to contact customer support which explained me that in an instant reply :) **What problems is Crisp solving and how is that benefiting you?** enabling easy access to customer support with a dynamic chatbox ## Crisp Discussions - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) - 1 comment - [View Crisp pricing details and edition comparison](https://www.g2.com/products/crisp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+01%3A48%3A31+-0500&secure%5Bsession_id%5D=09337379-c61b-4820-89fa-05392b1998b4&secure%5Btoken%5D=72d44fe28282a62831be1240c40858070339d1cd50807b3f6f9f0b8dcde992c8&format=llm_user) ## Crisp Integrations - [Activepieces](https://www.g2.com/products/activepieces/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) ## Crisp Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Crisp Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews)