--- title: Convoso Reviews meta_title: 'Convoso Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 254 reviews by the users' company size, role or industry to find out how Convoso works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 254 scale: '5' date_modified: '2026-09-28' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Convoso Reviews **Vendor:** Convoso **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 254 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Convoso Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. ## Convoso Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of Convoso, finding navigation and call tracking both simple and effective. (38 reviews) - Users praise the **exceptional efficiency** of Convoso, highlighting its intuitive interface and seamless implementation for sales teams. (20 reviews) - Users praise the **helpful customer support** of Convoso, noting their timely assistance and easy navigation. (17 reviews) - Users value the **effortless outbound calling** experience Convoso provides, aided by smart dialing and responsive support. (14 reviews) - Users love the **user-friendly interface** of Convoso, making navigation and customization a breeze. (10 reviews) - Users appreciate the **easy setup** of Convoso, allowing teams to quickly log in and start taking calls. (9 reviews) - Easy Navigation (8 reviews) - Users love Convoso for its **user-friendly interface and powerful features** , making work-from-home experiences efficient and stress-free. (8 reviews) - Agent Productivity (7 reviews) - Call Recording (7 reviews) **What users dislike:** - Users experience **call issues** including sudden logouts and automatic status changes that hinder documentation during calls. (9 reviews) - Many users find the **learning curve steep** for Convoso, especially during initial setup and custom configurations. (6 reviews) - Users find Convoso **quite expensive** , making it challenging for small or solo entrepreneurs to afford. (5 reviews) - Users find the **setup process complex** , especially for beginners, causing delays in getting started with Convoso. (5 reviews) - Users find **dialer issues** due to delays in double dialing, but appreciate the overall efficiency compensating for this. (4 reviews) - Users report difficulties with **contact management** , including challenges in finding past clients and transferring calls effectively. (3 reviews) - Dialer Limitations (3 reviews) - System Delays (3 reviews) - Communication Issues (2 reviews) - Users find the **complexity** of Convoso challenging, particularly in navigating and utilizing advanced features effectively. (2 reviews) ## Convoso Reviews ### 1. Takes care of all business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge V. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It's super user-friendly. I don't think I could ask for an easier system to run operations. **What do you dislike about Convoso?** Nothing, the system is all around fantastic. **What problems is Convoso solving and how is that benefiting you?** The ease with which to reach customers is fantastic! ### 2. Convoso **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 08, 2023 **What do you like best about Convoso?** A lot of room for leaving detailed notes. **What do you dislike about Convoso?** Not very user-friendly in looking up leads. **What problems is Convoso solving and how is that benefiting you?** Helpful with state pull up and large note taking space ### 3. I give it an A **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph R. | agent, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 30, 2023 **What do you like best about Convoso?** There is no lag on the scripting like others I've used **What do you dislike about Convoso?** Once in a while there is a glitch and the disposition wont pop up. **What problems is Convoso solving and how is that benefiting you?** Connecting with customers. ### 4. Me review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Simplicity, good quality and easy to use **What do you dislike about Convoso?** Can be glitchy and slow sometimes but not often **What problems is Convoso solving and how is that benefiting you?** It helps me get connected with customers so I can get my leads ### 5. Convoso **Rating:** 3.5/5.0 stars **Reviewed by:** Brett J. | SALES MANAGER, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Easy of use for the agents. Just login and go. **What do you dislike about Convoso?** On occasion that static calls on the line and they drop. **What problems is Convoso solving and how is that benefiting you?** Easy to contact clients from and outbound dialer ### 6. Easy and clear to use **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | Sales Agent, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 09, 2023 **What do you like best about Convoso?** Easy to use. Call quality is clear. Fast response time **What do you dislike about Convoso?** I have not dislikes at this time. Perfectly happy **What problems is Convoso solving and how is that benefiting you?** Helps connect with customers ### 7. Great and update to date product **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac V. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** User friendly, the most up to date software **What do you dislike about Convoso?** Has a few bugs, but nothing too important **What problems is Convoso solving and how is that benefiting you?** It's making it easier for calling out- honestly very update to date ### 8. Convoso is the way to go! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | I.T. Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2022 **What do you like best about Convoso?** Hands down the most helpful aspect of using this Convoso dialer system was their dedicated support team that helped our business navigate getting acclimated to learning how to use the system. We could count on them every day! **What do you dislike about Convoso?** There is not too much that we disliked about the Convoso system, but I will say that my dislike turned into a like, and what I mean by that is a first Convoso can seem very overwhelming, but then once you start to use it you understand that it is like that because of the vast amount of features that it has to offer for you. It's a great thing that seems bad at first, but if you put your time into it you will find that it is worth it. **What problems is Convoso solving and how is that benefiting you?** Convoso is solving our problem of support. You see we came from a dialer that no longer was offering us the support that we needed. We are an ever changing call center that is constantly doing new things that require constant learning and support. We found that balance using Convoso! ### 9. Easy Dialer to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** Customizable. It's easy to understand/use. **What do you dislike about Convoso?** Audio takes long to process. Have had many system failures last no more than an hour **What problems is Convoso solving and how is that benefiting you?** none that i know of ### 10. Easy and efficient auto dialing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Very consistent calling throughout the day makes work go fast **What do you dislike about Convoso?** The callback log is sometimes inconsistent with reminders. **What problems is Convoso solving and how is that benefiting you?** Cutting down on down time in the office ### 11. Convoso **Rating:** 2.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 09, 2023 **What do you like best about Convoso?** Easy to use, easy to transfer easy to input notes **What do you dislike about Convoso?** Delay on info sound quality disposing calls **What problems is Convoso solving and how is that benefiting you?** Easy to use ### 12. chris saporito review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** ability to customize incoming call information **What do you dislike about Convoso?** bad connection and call quality even when using fiber internet **What problems is Convoso solving and how is that benefiting you?** constantly making changes when they don't need to change ### 13. Very Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Amandalin A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** The Efficiency and user friendly..best system **What do you dislike about Convoso?** tends to lag at time and audio issues..great **What problems is Convoso solving and how is that benefiting you?** help me get through calls quickly and efficiently ### 14. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Alex E. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** User friendly and very simple and smooth to use **What do you dislike about Convoso?** there are none its simply amazing in every way **What problems is Convoso solving and how is that benefiting you?** Organizing my leads ### 15. Great Work Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 09, 2023 **What do you like best about Convoso?** The best part about convoso is that it is easy to use, fast and relatable. I like that I can get everything on the same page. **What do you dislike about Convoso?** The only downside of using convoso is that sometimes the system freezes and I need to restart it. **What problems is Convoso solving and how is that benefiting you?** I use convoso for work, and since I'm in the medical field, it helps me communicate with patients to get what they need. ### 16. Simply Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Ron L. | Divisional Sales Leader, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 16, 2022 **What do you like best about Convoso?** It's so customizable, easy to use and "head and shoulders" above any other CRM on the planet. Sales increased 30% simply by changing to Convoso from our other CRMS. **What do you dislike about Convoso?** They're out of California and operate on the PST and I'm on the east coast so I can't reach out to them first thing in the morning east coast time. **What problems is Convoso solving and how is that benefiting you?** Wow, where do I start? Their attestation is better than any other CRM out there. The speed to lead is lightning fast and productivity of my agents has increased by 30%. This means more sales and more profit. What more do I need to say? ### 17. Convoso is easy to use and easy to understand. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 20, 2022 **What do you like best about Convoso?** One of the things I like most about Convoso is the Display of the Agent Monitor. It shows all of the information you need very clearly including abandon rate, leads in hopper, dropped rate, and live status of agents. **What do you dislike about Convoso?** One thing I could suggest is the reports can take a minute to learn as there are so many to choose from. With a little practice it gets easier to learn which ones are needed though. **What problems is Convoso solving and how is that benefiting you?** The simplicity of changing Dial Levels is much easier with Convoso. If we notice the abandon rate is high, we know where to find the setting to adjust. This goes for so many settings in comparison with other dialers. ### 18. Works exactly as needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 08, 2022 **What do you like best about Convoso?** DID Spam mitigation, predictive dialer, and answering machine detection. **What do you dislike about Convoso?** Higher than average telecommunication costs. **What problems is Convoso solving and how is that benefiting you?** Convosos built-in spam mitigation for our outbound DIDs is top-notch, our answer rate has maintained a consistent level without the need to waste time and money cycling out DID. The answering machine detection has added another layer of efficiency. We found it to be far more accurate than any system we have tried, including five9. ### 19. Convoso is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget A. | Health Insurance Agent, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2022 **What do you like best about Convoso?** Convoso is user friendly and has great customer service. Easy platform to work off of to streamline my business! **What do you dislike about Convoso?** Still a bit new to the platform but I would like to see if I can create different "buckets" or tags to contacts to easily distinguish them apart. **What problems is Convoso solving and how is that benefiting you?** Streamlining my business into one organized area is my main issue. It is more efficient and therefore helps me reach more people in a day. ### 20. Great capacity for the price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 07, 2022 **What do you like best about Convoso?** This software has immense capabilities and has allowed us to be more dynamic day to day in our sales process. **What do you dislike about Convoso?** Because the system is capable of so much, and because some settings are similar or override one another there is a learning curve to understanding the structure and logic behind the system. **What problems is Convoso solving and how is that benefiting you?** Convoso allows us to reach 10x more customers per day with predictive, power dialing ### 21. Convoso is super convenient and also helps develop my team. **Rating:** 5.0/5.0 stars **Reviewed by:** Agustine V. | Team leader, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 09, 2023 **What do you like best about Convoso?** Convenient, practical, well organized, and does provide excellent time management skills. **What do you dislike about Convoso?** Add more disposition in regards to sending text messages when Pt is interested in the CGM **What problems is Convoso solving and how is that benefiting you?** Dead air and also answering machines and other dispositions ### 22. Spam Numbers!! **Rating:** 0.0/5.0 stars **Reviewed by:** Jerry Y. | Director of Technology & Engineering, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 01, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Convoso?** Good multi-line dialer. Fast customer support (not good). **What do you dislike about Convoso?** We replaced close to 5000 numbers yesterday, and we got 3900 spam numbers back. Convoso price-gouges you and tells you you have many spam numbers but when you replace them via convoso, 90% of the numbers given to you are spam as well. **What problems is Convoso solving and how is that benefiting you?** We use Convoso as our outbound dialing software. ### 23. Really good product, good bang for the buck **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It is easy to setup and easy to use, minimal training to understand. **What do you dislike about Convoso?** It was a solid program and I had no real issues or dislikes with it. **What problems is Convoso solving and how is that benefiting you?** Dialing ### 24. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like the call conference features. Overall not bad **What do you dislike about Convoso?** Frequent tech problems. Call quality issues. **What problems is Convoso solving and how is that benefiting you?** It allows me to contact my clients ### 25. If you are looking for a dialer look no further - call Convoso today **Rating:** 5.0/5.0 stars **Reviewed by:** Tony F. | VP of Sales and Business Development, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 31, 2022 **What do you like best about Convoso?** Convoso's platform is very top notch and they continue to expand their capabilities and are keeping up faster than any other dialing platform when it comes to current market conditions. Our company uses it in a large way with 100+ seats every day and we are happy to be partners. The customer service is second to none, any time we have an issue or problem they are quick to resolve things. **What do you dislike about Convoso?** Until you figure out all the reporting at your fingertips you might be a little setback, but once you figure out all the options/reports available to you it will be a true win-win! **What problems is Convoso solving and how is that benefiting you?** We have over 100 agents dial through Convoso daily....it has allowed us to produce higher contact rates which then in turn lead to higher conversion. They are staying ahead of other platforms by far. ### 26. Convoso! great contact and excellent reports! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike P. | Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 04, 2022 **What do you like best about Convoso?** Convoso is extremely efficient at increasing the contact rate of the leads you have in your system and it also provides excellent reports on a day-to-day basis to allow you to follow your call center's success. **What do you dislike about Convoso?** Sometimes it freezes up on a user and the user will not have any idea that they are in a forced pause. only the admin can see and if the user doesn't realize they are in a forced pause they can stay like that for quite a bit of time essentially rendering the agent/user useless. **Recommendations to others considering Convoso:** none **What problems is Convoso solving and how is that benefiting you?** Convoso allows me to accurately follow up on any leads purchased and has a excellent call log which allows me to follow the history of the lead and the search feature allows me to search using more than 20 different search parameters. ### 27. Sometimes poor sound quality and doesn't immediately connect to customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Automatic dialing, recorded calls, inbound calls **What do you dislike about Convoso?** Crashes, poor sound quality, doesn't immediately connect to customers **What problems is Convoso solving and how is that benefiting you?** N/A ### 28. Perfect for Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Marketing Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 07, 2022 **What do you like best about Convoso?** Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team. Their customer service team always responds quickly and they are friendly and helpful. **What do you dislike about Convoso?** Nothing that I dislike about using Convoso. **What problems is Convoso solving and how is that benefiting you?** The main problem Convoso solves for us is helping us work our leads properly as well as keeping our lead lists organized. ### 29. Convoso - a Step Above the Rest **Rating:** 4.5/5.0 stars **Reviewed by:** Brian H. | Director, Product Management, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 31, 2022 **What do you like best about Convoso?** Feature rich. Lots of robust elements to help any growing call center or telemarketing division. **What do you dislike about Convoso?** Without a deep expertise in Call Center software many of the features and their mechanics come off as extremely technical and complex. However, the onboarding team does a fantastic job (Douglas Ortega - sensational Implementation Manager). **Recommendations to others considering Convoso:** Go for it! It's seriously a step above. **What problems is Convoso solving and how is that benefiting you?** Predictive dialer and power dialer are benefiting the business significantly, allowing for a more rapid expansion of the sales teams. Additionally, the Reporting is a powerful compliment to our processes and overall team management. ### 30. Convoso Review - Solid first year with a few hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2022 **What do you like best about Convoso?** The layout and moving around the administrator page is very easy. Easy and customizable reporting. The product support is good with responsive account managers and general support team **What do you dislike about Convoso?** There was an issue with our workflow automation where it just stopped working. We found a workaround, but that was not ideal and was never resolved **What problems is Convoso solving and how is that benefiting you?** Reaching potential clients ### 31. Next Level Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** Dave K. | Chief Executive Officer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 12, 2022 **What do you like best about Convoso?** The service is very personal and they provide as much interest in a small client as they do with a large client **What do you dislike about Convoso?** We have not had any issues with the product. **Recommendations to others considering Convoso:** The software works for a 10 seat call center up to a 1000 seat call center **What problems is Convoso solving and how is that benefiting you?** Convoso's power dialer is compliant and provides me the ability to accomplish 2x the amount of dialing capacity than if we were dialing one to one. ### 32. Anomaly Squared Convoso Review **Rating:** 4.0/5.0 stars **Reviewed by:** David B. | IT Generalist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 14, 2022 **What do you like best about Convoso?** it is very streamlined and easy to look at and find the info you need. **What do you dislike about Convoso?** If you have to delete an agent from the system you have to remove them from all campaigns they are associated too. **What problems is Convoso solving and how is that benefiting you?** It is allowing us another dialing platform to perform our duties. ### 33. Providing feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 21, 2022 **What do you like best about Convoso?** The reporting features allowing me to customize and export options for further data analysis **What do you dislike about Convoso?** Lately we have been facing more issues regarding call recording. After being flag no resolution has been provided **What problems is Convoso solving and how is that benefiting you?** Contacting our customer and filtering the numbers don't answer, this help us ionize our resources for actual interactions ### 34. Convoso implementation team was great. They helped us ensure will fall under compliance needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2022 **What do you like best about Convoso?** The people at Convoso. They were very kind and helpful during the entire process **What do you dislike about Convoso?** Integrations into our CRM seemed tough. Also email drip campaigns. **What problems is Convoso solving and how is that benefiting you?** Convoso was helping us solve the predictive dialer issues we had. ### 35. Usage **Rating:** 5.0/5.0 stars **Reviewed by:** Erle M. | Business Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 09, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Convoso?** I can say that they prioritize customer satisfaction before anything else. **What do you dislike about Convoso?** I like working with their team. Very accommodative. **Recommendations to others considering Convoso:** If your company is into outbound service. This company will eliminate most of your company's needs. They'll work with you until their solution is more than enough to work with. **What problems is Convoso solving and how is that benefiting you?** Some areas need improvement, but in general, we're pleased with their service ### 36. very nice software for call center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 08, 2022 **What do you like best about Convoso?** I like that convoso is very easy to make inbound and outbound calls, the most I like that you can set automatic call assignment which is very helpful for maintaining KPI under target **What do you dislike about Convoso?** I had an issue with the web version; as a user, I need comfort; the app version will be great because too many tabs in the browser confuse the agents, and you need to check everything twice. **Recommendations to others considering Convoso:** If you manage the customer service team, you will never regret choosing convoso, because I have very good experience with this software, you can get valuable information with customized reporting and tracking of call. **What problems is Convoso solving and how is that benefiting you?** so out the main challenge was the call center team; we needed to make outbound calls abroad, and that was the main benefit for us; I was in one of the famous companies outsourcing team, so i should make calls abroad, and convoso did it well ### 37. Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 30, 2022 **What do you like best about Convoso?** Predictive dialing...looking forward to experimenting with Conversational AI next! **What do you dislike about Convoso?** There is a small learning curve...but the team is very diligent in helping with implementation and support. **What problems is Convoso solving and how is that benefiting you?** The ability to scrub a bulk of data...even with a smaller team. ### 38. VP of Business Development **Rating:** 5.0/5.0 stars **Reviewed by:** Travis C. | VP of Business Development, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 01, 2022 **What do you like best about Convoso?** The Predictive Dialer through Convoso is what sets it apart from others. They also have a great team! **What do you dislike about Convoso?** Some of the reporting on the admin side could be improved. **What problems is Convoso solving and how is that benefiting you?** Convoso allows our agents to talk to more consumers more often. The most significant benefit is a higher conversion. ### 39. Convoso has been a great call center solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan S. | General Manager/Internet Marketing Manager at Select Home Improvements, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 31, 2022 **What do you like best about Convoso?** We like the many features that the convoso call center system provides and how easy it is to use **What do you dislike about Convoso?** Not many downsides. They have fixed most of their technical issues. **What problems is Convoso solving and how is that benefiting you?** Reaching numerous prospective customers in a short period of time. ### 40. We've been using Convso for a few years and overall the experience has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 11, 2022 **What do you like best about Convoso?** It is user-friendly and easy to navigate **What do you dislike about Convoso?** Honestly, there's nothing I dislike about it. Anytime we've run into any issues, the tech support is always on top of things. **Recommendations to others considering Convoso:** High recommend to any company! **What problems is Convoso solving and how is that benefiting you?** Helps us track our agent performance and keeps us on track to meet our quotas. ### 41. The future of Lead Gen SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Heather G. | Chief Revenue Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 14, 2021 **What do you like best about Convoso?** Contact rates increased 300%. The ease of use, answering machine detection, dynamic scripting, reporting databasing (not just canned reports), omnichannel workforce, strategy for shaken/stir, eye on compliance, innovative. **What do you dislike about Convoso?** It is one of the more expensive software but it far makes up in sales generation. **What problems is Convoso solving and how is that benefiting you?** Contact rates drastically increased, dynamic scripting allows for us to increase sales with the right questions and products, answering machine detection has our reps pitching 300+ times a day vs. getting machines. ### 42. Convoso Crushes Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 18, 2021 **What do you like best about Convoso?** Convoso gets my company on the phone with Data Leads quicker and more consistently than all the other dialers out there. Also, the admin back office has virtually unlimited ability to generate reporting about any user data you may need. In addition, Tech Support is easily accessible and highly competent. Issues are resolved efficiently and even with a smile **What do you dislike about Convoso?** The back office reporting ability is extensive and takes a little bit to get used to. Once you get it, you're good. **Recommendations to others considering Convoso:** Convoso is the dialer you want if you want to run circles around your competition and grow your business. I'm beating my competitors to the punch very consistently. I'm getting people on the phone! **What problems is Convoso solving and how is that benefiting you?** The 2 major issues that Convoso solved for my company are contact and support. We were previously slow to get our prospects on the phone before our competitors. Convoso fixed that immediately. Now we beat our competitors to the punch. Convoso's tech support is 2nd to none. If ever an issue arises then the issue is resolved very quickly. ### 43. It allows me to have access to all the information in one place to keep a good control **Rating:** 3.0/5.0 stars **Reviewed by:** Mary L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 05, 2020 **What do you like best about Convoso?** It allows me to have access in one place to all the information necessary to keep a good control of sales and digital marketing of my company, not to mention that its interface has a fairly simple design to use at all times, as well as the way in which generates the reports I love it, it seems to me that it has quite robust and interesting information to carry out my studies or analysis about the effectiveness of the actions taken in the company, in such a way that if some type of correction needs to be made, these can be done immediately and without any inconvenience, having all the sales information already automated and registered in the system allows me to locate my clients in a much more immediate way in case I need to contact them , or if I want to carry out personalized marketing actions, it is also a great tool since I already have the customer information loaded, which gives me the option to select ment according to age, sex or interests (depending on the purchases made) and thus carry out assertive campaigns according to the target audience, it also allows me to hold virtual meetings through this tool, something very useful to communicate with my coworkers **What do you dislike about Convoso?** You need a very good internet connection to guarantee a good functioning of the meetings that are carried out in this way, otherwise there is the possibility that the conversations are paused due to the bad connection. **What problems is Convoso solving and how is that benefiting you?** I decided to use it mainly to maintain a better sales order, without knowing that it was going to positively impact me in so many other things such as marketing processes, strategy planning, customer management, control of best-selling products that nowadays do not I absolutely cannot imagine how my company would be if the decision to acquire this product was not made, in short, it has been very useful for me to improve all the processes of my company and raise them as high as possible. ### 44. One of the Best Predictive Dialer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 16, 2021 **What do you like best about Convoso?** There is nothing to dislike but the real time reporting and agent monitoring of agents are helpful **What do you dislike about Convoso?** The minute usage and price can be cheaper **Recommendations to others considering Convoso:** This is a recommended Product but its made bit cheaper then it becomes 'HIGHLY" recommended product **What problems is Convoso solving and how is that benefiting you?** Numbers of calls per agent per day ### 45. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Meredith F. | Remote Customer Service Rep, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 15, 2019 **What do you like best about Convoso?** I have been using convoso for three years for work and it’s a very easy system to navigate. I like the fact that I can easily search for leads and see my call times. **What do you dislike about Convoso?** The system will freeze when I switch dispositions sometimes but I don’t know if that’s my internet or Convoso itself. **Recommendations to others considering Convoso:** Please choose Convoso over YTel. It’s much easier to work with and the support is a lot easier to reach out too and troubleshooting is easier. **What problems is Convoso solving and how is that benefiting you?** I have realized there are many more features that I have seen as of recently with the callback options and different pause codes. ### 46. Best Contact Center CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 08, 2020 **What do you like best about Convoso?** Functionality, Reporting and the User Interface. **What do you dislike about Convoso?** Not having a configuration with other VOIP minute providers. **What problems is Convoso solving and how is that benefiting you?** Reporting and customer journey tracking. ### 47. Wonderful for at call centers! **Rating:** 4.0/5.0 stars **Reviewed by:** karen n. | CSR, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 17, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Convoso?** very easy to use, helpful customer support, dashboard shows updated live revenue **What do you dislike about Convoso?** The system lags occasionally, and sometimes the customer on the line cannot hear me and says its really choppy. **What problems is Convoso solving and how is that benefiting you?** This system is so easy to use ad makes our job easy, ### 48. The Best for Outbound Dialing **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan P. | Health Agent, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 29, 2019 **What do you like best about Convoso?** Multiple dials at the same time. The setup is as good as it gets for outbound/inbound dialing. **What do you dislike about Convoso?** The setup can be a little confusing to get used to. Once you're affluent with it, it's great! **What problems is Convoso solving and how is that benefiting you?** Much more of an outreach with using this. The workflow and outreach has close to doubled. ### 49. BIG Mistake **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | President , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 02, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Convoso?** The people are nice and very helpful! Always available to us. **What do you dislike about Convoso?** Can't dial my newest leads first. Would like more control **Recommendations to others considering Convoso:** do not go with this company. **What problems is Convoso solving and how is that benefiting you?** Very Helpful. ### 50. Convoso is great for call centers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 29, 2019 **What do you like best about Convoso?** Super easy to use. Very user friendly. Fast to learn. **What do you dislike about Convoso?** Occasionally lags and freezes but otherwise works great. **What problems is Convoso solving and how is that benefiting you?** No current problems. Benefits are super easy for new employees to learn ## Convoso Discussions - [How do I get started with Convoso?](https://www.g2.com/discussions/how-do-i-get-started-with-convoso) - 1 comment, 1 upvote - [What makes Convoso Ignite different from other caller ID reputation tools?](https://www.g2.com/discussions/what-makes-convoso-ignite-different-from-other-caller-id-reputation-tools) - 1 comment, 1 upvote - [What is Convoso Ignite?](https://www.g2.com/discussions/what-is-convoso-ignite) - 1 comment, 1 upvote - [How does Convoso support compliance?](https://www.g2.com/discussions/how-does-convoso-support-compliance) - 1 comment, 1 upvote - [How does Convoso fixt spam-labeled callerIDs?](https://www.g2.com/discussions/how-does-convoso-fixt-spam-labeled-callerids) - 1 comment, 1 upvote - [View Convoso pricing details and edition comparison](https://www.g2.com/products/convoso/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-30+23%3A37%3A32+-0500&secure%5Bsession_id%5D=72cce207-45ab-4824-8195-920c0368fa7f&secure%5Btoken%5D=d65057899672a8bd3f1999a675018328b1c46780908800733cd6ecf1f6bc0c60&format=llm_user) ## Convoso Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top Convoso Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,510 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews)