# Convoso Reviews **Vendor:** Convoso **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 252 ## About Convoso Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and drive more profitable conversations. With Ignite—the intelligence layer that powers smarter dialing—Convoso turns phone number performance into a competitive advantage. From predictive dialing and campaign management to dynamic DID scoring, voicemail detection, and compliance automation, Convoso is built to scale outbound operations with intelligence at the core. Thousands of customers across industries—insurance, financial services, solar, home services, BPOs, lead gen, and legal—trust Convoso to maximize contact rates, reduce waste, and accelerate revenue growth. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. ## Convoso Pros & Cons **What users like:** - Users find Convoso incredibly **easy to use** , enabling seamless call reviews and effortless daily operation. (38 reviews) - Users highlight the **efficiency** of Convoso, noting its smooth experience and effective automation tools for outreach. (20 reviews) - Users value the **excellent customer support** from Convoso, always ready to assist with any inquiries or issues. (17 reviews) - Users value the **helpful support team** and appreciate the easy navigation and call tracking features of Convoso. (14 reviews) - Users appreciate the **intuitive and customizable user interface** of Convoso, enhancing agent efficiency and experience. (10 reviews) - Users appreciate the **easy setup** of Convoso, allowing teams to quickly log in and start taking calls. (9 reviews) - Easy Navigation (8 reviews) - Users love Convoso for its **user-friendly interface and powerful features** , making work-from-home experiences efficient and stress-free. (8 reviews) - Agent Productivity (7 reviews) - Call Recording (7 reviews) **What users dislike:** - Users experience **call issues** , including sudden logouts and difficulties with three-way calls and client transfers. (9 reviews) - Users find the **learning curve steep** , making the initial setup complex and challenging for beginners. (6 reviews) - Users find Convoso to be **expensive** , making it difficult for small businesses and solo entrepreneurs to afford. (5 reviews) - Users find the **initial setup complex** , particularly for beginners, causing delays in full functionality. (5 reviews) - Users experience **dialer issues** with slight pauses in double dialing, affecting three-way call management and connection stability. (4 reviews) - Users report difficulties with **contact management** , including challenges in finding past clients and transferring calls effectively. (3 reviews) - Dialer Limitations (3 reviews) - System Delays (3 reviews) - Communication Issues (2 reviews) - Users find the **complexity** of Convoso challenging, particularly in navigating and utilizing advanced features effectively. (2 reviews) ## Convoso Reviews ### 1. Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects **Rating:** 4.0/5.0 stars **Reviewed by:** Sam D. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Convoso?** The speed and efficiency of the dialer are the biggest wins for us. It does an excellent job of filtering out unproductive calls, ensuring our agents spend more time talking to actual prospects. The interface is intuitive for agents, and the support team is generally very responsive. **What do you dislike about Convoso?** The backend can feel a bit cluttered. We’ve found that data organization can get messy if you’re running multiple complex campaigns simultaneously. It requires a dedicated admin to keep things organized **What problems is Convoso solving and how is that benefiting you?** Convoso has helped us scale our operations. While there is a learning curve to keeping the data clean and the settings optimized, the ROI on agent talk-time makes it worth the effort. ### 2. Great Call Monitoring For Both the Agent Side As Well as the Administrator. **Rating:** 3.5/5.0 stars **Reviewed by:** David L. | Senior Campaign Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Convoso?** I really appreciated how easy it was to review all of my agents' calls. Since I was in charge of quality control, this feature made my job much simpler. What I liked most was the ability to live barge into a call if an agent said something incorrect, allowing me to discreetly send notes to the agent without the caller being aware. **What do you dislike about Convoso?** I found it frustrating that the software required me to use unconventional and unusual search criteria when trying to find specific information, such as call times and durations. This made gathering data feel more cumbersome than simply listening to the calls themselves. **What problems is Convoso solving and how is that benefiting you?** This tool has been extremely helpful for both my agents and myself. It not only allows me to monitor the quality of my agents' work, but also provides them with valuable resources to help them excel in their roles. ### 3. Easy to Use and Efficient for Cold Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Marco F. | Call Center Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Convoso?** We use it on the company that I work for for more than 3+ years and have make our life easier! Easy to use, easy to learn and very efficient. The only thing is that sometimes the page is slow to load but besides that, awesome experience! I recommended for everyone that wants to do cold calls. **What do you dislike about Convoso?** That webpage sometimes it is a little bit slow. **What problems is Convoso solving and how is that benefiting you?** It has helped improve everything in a very efficient way. ### 4. Convoso’s Powerful Reporting & Analytics for Smarter Logistics Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Angou L. | Marketing Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Convoso?** My experience with Convoso has been positive. It offers powerful dialing options which helps our team to increase talk time while reducing idle gaps between calls. It also great reporting and analytic capabilities which helps in tracking call performances and campaign results with ease. **What do you dislike about Convoso?** The interface is a bit overwhelming for new users. **What problems is Convoso solving and how is that benefiting you?** This tool automates dialing and call routing so it minimizes downtime between calls which allows our agents to focus on more closing deals and other strategic functions. ### 5. Agent Monitoring Is The Best! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Convoso?** I like being able to see the live agent monitoring because it helps me keep track of what my agents are doing and stay on top of their activity. **What do you dislike about Convoso?** One feature I’d like to see added in the future is the ability for an admin to change an agent’s current status in advance for upcoming meetings. **What problems is Convoso solving and how is that benefiting you?** With Adherence live tracking, as a supervisor I’m able to see and hear what my agents are doing, and I can make sure they’re doing it correctly. ### 6. Missed A Call? No Worries, Convoso's Got You! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Convoso?** I like how effortlessly I can pull up previous calls. The call logs tab is easy to understand, and it’s been really helpful for tracking my progress. **What do you dislike about Convoso?** One feature I’d like to see added in the future is the ability for agents to view a caller’s previous calls from a specific number, including who they spoke with before. **What problems is Convoso solving and how is that benefiting you?** Being able to keep track of all calls, whether they’re past or present, really helps me with my reporting and staying on top of everything. ### 7. Incredibly Efficient Platform with an Intuitive, Easy-to-Navigate UI **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. | Sales agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Convoso?** The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate **What do you dislike about Convoso?** They update the system often to add new features, which is great, though it requires staying on top of changes. **What problems is Convoso solving and how is that benefiting you?** I talk to multiple clients each day. ### 8. Convoso’s Ease of Use Makes It a Standout **Rating:** 5.0/5.0 stars **Reviewed by:** Doug P. | compliance manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Convoso?** best thing I like about Convoso is its ease of use **What do you dislike about Convoso?** Not sure yet, maybe time stamps for payroll could be easier but not bad at all, te good outweighs this **What problems is Convoso solving and how is that benefiting you?** we need a dialer, it is much easier to work with than most ### 9. Easy-to-Use Dialer with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Convoso?** The UI is straightforward to navigate and doesn’t feel overly complex. The support team is very helpful and addresses issues in a timely manner. **What do you dislike about Convoso?** Some advanced features take time to understand at first but nothing such complex. We can understand convoso very easily **What problems is Convoso solving and how is that benefiting you?** As a dialer, it’s very easy to use thanks to its user-friendly UI. ### 10. This dialer is smart, seamless set up & good results **Rating:** 5.0/5.0 stars **Reviewed by:** Mushir K. | Healthcare payer , Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Convoso?** Convoso has completely transformed how we work! Their predictive dialer is a legit one, it only connects us with the acutual people, which means no more wasting time on dead-end calls. It's way more meaningful conversations and way better conversion rates. This tool has been a total gamer-changer. It's super friendly, set up in a snap, and their support team is always ready to help. We use it every single day for outbound calls, and the features are killer- the predicitve dialer is awesome, the call management tools are solid, and the reporting is so detailed. Plus, it plays nice with all our existing systems. I cannot recommend Convoso enough. Trust me, this is a real deal. **What do you dislike about Convoso?** No biggie, the dialer has a tiny hiccup with slight pauses between double dials, but honestly , it's overall performance totally makes up for that small quirk. **What problems is Convoso solving and how is that benefiting you?** Convoso is seriously awesome! boosts conversations, productivity and conversions. It keeps everything super organized, so we never drop the ball on any potential opportunities. Hence , its a total win! ### 11. Convoso: Because Coffee Alone Won’t Run Your Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** Rogelio J. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Convoso?** Everything was done for us, so all we had to do was log in and start taking calls. The process was simple, quick, and easy for our team. **What do you dislike about Convoso?** Onboarding took a little longer than expected. While this could be improved, the experience was still good overall because the team stayed in close contact and was always ready to help. **What problems is Convoso solving and how is that benefiting you?** we are currently routing all our inbound calls and planning to start an outbound outreach, the where a fast and easy to setup solution with close to 0 issues on the agent side. ### 12. Convoso: A Streamlined Solution for Medicare Advantage Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Justin D. | Director of Technical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Convoso?** Convoso has been a valuable tool for our brokerage company, which focuses on Medicare Advantage plans. It's user-friendly, with a smooth implementation process, and their support team is very responsive. We can use it daily for our outbound calling, and it has a comprehensive set of features, including a predictive dialer, call management tools, and reporting. Convoso integrates easily with our systems. **What do you dislike about Convoso?** The only downside we have ran into is the limitation on double dialing as the system cannot truly double dial back to back with no delay. However the overall efficiency within the dialer itself helps to offset this limitation. **What problems is Convoso solving and how is that benefiting you?** Low contact rates: The predictive dialer helps us connect with more potential clients, increasing our agents' talk time. Inefficient workflows: Automation features and CRM integration streamline our processes, reducing manual work. Compliance concerns: Call management and recording features help us ensure we're adhering to regulations. Lack of visibility: Reporting and analytics provide insights into our campaigns, allowing us to optimize our strategies ### 13. Super efficient and customizable dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | Admin, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Convoso?** The simple Gui interface when you login. two drop downs. one with the campaign/ campaigns you are able to login to and the other with your current status (active, break, lunch, meeting etc. the easy to navigate tabs at the top. **What do you dislike about Convoso?** I wish it was a little simpler to make a manual outbound call via dial pad instead of having to create a contact card. **What problems is Convoso solving and how is that benefiting you?** help me to get in-touch with clients and secure appoinments ### 14. A Great Dialer Option **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Convoso?** Convoso has really helped boost our team’s productivity. The predictive dialer makes a big difference—it only connects agents when there’s a live person on the line, so we waste a lot less time. We’ve seen a noticeable increase in meaningful conversations and overall conversions since switching to Convoso. **What do you dislike about Convoso?** While Convoso offers powerful features, there is definitely a learning curve. It took some time to get everything set up the way we wanted, and training new agents isn’t always straightforward. I also found the reporting tools a bit limited unless you really know your way around the system. Support is helpful **What problems is Convoso solving and how is that benefiting you?** Convoso has really helped us solve the problem of wasted time on outbound calls. The predictive dialer connects our agents only when someone actually picks up, which means way more conversations and a lot less sitting around. It’s made our team way more productive and we’ve definitely seen a bump in conversions. Plus, the lead management tools help us stay organized and make sure no leads slip through the cracks. **Official Response from Paul Cowman:** > Thank you so much for the thoughtful review! We're thrilled to hear that Convoso has helped boost your team's productivity and driven more meaningful conversations and conversions—that's exactly the kind of impact we strive for. We also appreciate your feedback on the learning curve and reporting tools. We know onboarding and setup can take some time, especially with a powerful platform like ours. Our team is continuously working to improve usability and training resources to make the experience smoother for new users. If there’s anything we can do to help you or your agents navigate the platform more easily—or if you’d like a deeper dive into reporting—please don’t hesitate to reach out. Thanks again for being part of the Convoso community—we’re here to support your success every step of the way! Paul ### 15. Easy Call Log Search, But Callback Ready Status Needs Clearer Agent Visibility **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Convoso?** Ease of use. Searching call logs for reviewing calls. **What do you dislike about Convoso?** It doesn't show agent in ready status during a callback if they call from a not available status. **What problems is Convoso solving and how is that benefiting you?** It is a usable platform for our agents to make calls. ### 16. I’ve been using Convoso for a while **Rating:** 5.0/5.0 stars **Reviewed by:** Jailson Sandro S. | Representante de vendas, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Convoso?** I’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently. Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it. Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business! **What do you dislike about Convoso?** Nothing! convoso is the best dialer that I used so far. **What problems is Convoso solving and how is that benefiting you?** Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it. ### 17. its the Mercedes Benz of dialers **Rating:** 4.5/5.0 stars **Reviewed by:** Maria R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Convoso?** My account manager, Francisco, along with the dialer system, makes things so much easier compared to any other platform I’ve used. The customer service is always available—whether by chat or phone—and they make everything simple. If I ever need help, someone is always there to walk me through it step by step. **What do you dislike about Convoso?** Nothing I can think of. I seriously don't have anything bad to say. **What problems is Convoso solving and how is that benefiting you?** your able to show the homes when it auto dials customers ### 18. its pretty good but has so much more potential not being used **Rating:** 3.5/5.0 stars **Reviewed by:** Wendy Z. | Prompt Engineer / vet tech , Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Convoso?** I really appreciate the capabilities of Voso.aispecially its use of conversational AI to enhance communication and streamline outreach. The automation tools are efficient, and the focus on customer service and outreach makes it a powerful tool for that audience **What do you dislike about Convoso?** Voso.ai is impressive, I feel it could benefit from more versatility. Currently, it feels very targeted toward customer service and outbound outreach, which limits its potential. It would be amazing if the platform expanded to support group interactions, such as those on platforms like Discord or WhatsApp, enabling similar automation and engagement tools for community-based or collaborative use cases. **What problems is Convoso solving and how is that benefiting you?** Convoso saves time by automating outreach and lead management It makes workflows smoother and more efficient while helping connect with customers faster Voso AI handles repetitive tasks so nothing gets missed and outreach is smarter and easier for me ### 19. AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Kayleen T. | Sales Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Convoso?** I like everything about convoso , it teaches me everything i know. **What do you dislike about Convoso?** I dont dislike anything about convoso,everything works perfectly. **What problems is Convoso solving and how is that benefiting you?** It reduces all the vms, it lets me know when i have a call back an it also assist to track all of my information. **Official Response from Paul Cowman:** > Thanks so much for the glowing review! We’re thrilled to hear that Convoso has played such a big role in your success — that’s exactly why we do what we do. We’re especially glad it’s helping reduce voicemails, keep you on top of callbacks, and track your performance with ease. If you ever have ideas or feedback as you continue using the platform, we’re all ears. Thanks again for being part of the Convoso community! — The Convoso Team ### 20. I used convoso in my previous experience working as an e-commorce specialist. It's easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** John Mark D. | E-commerce Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Convoso?** One thing Id like about it is the interface. It's easy to see data and user friendly. **What do you dislike about Convoso?** Nothing much yet all features are helpful. **What problems is Convoso solving and how is that benefiting you?** Navigation speed and simplifying all data in one dashboard. ### 21. They are a complete solution for predictive dialer. **Rating:** 5.0/5.0 stars **Reviewed by:** xavier r. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Convoso?** They are very professional and thorough. They have very great customer support and also technical support. I like that they have a knowledge center that is also easy to use. In comparison to all predictive dialers. they have amazing customer service. Great tutors to teach how to use the dialer and they have an amazing knowledge center that is easy to use **What do you dislike about Convoso?** They dont really have that many cons. but pricing could be better. **What problems is Convoso solving and how is that benefiting you?** Convoso have provided a better reporting system than our previous Dialer Provider Vici ### 22. Convoso is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Convoso?** Using Convoso was a smooth and efficient experience, quickly elevating me amongst competitors and making sure our phones were always connecting and busy.The back office was easy to understand and complie data and lead generation. **What do you dislike about Convoso?** Making a three-way phone call and transferring clients proved to be difficult, as I struggled to manage the connections and ensure everyone stayed on the line without interruption as well as navigating the application to do so. **What problems is Convoso solving and how is that benefiting you?** Convoso revolutionizes customer connectivity, streamlining the process to reach more clients effortlessly. With its powerful lead management capabilities, it not only optimizes workflow but also ensures seamless tracking and organization of vital data. This comprehensive solution empowers businesses to make data-driven decisions, improve operational efficiency, and ultimately drive greater success. ### 23. Dedicated and Accommodating Implementation Team **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Convoso?** Convoso’s project management team, especially Drake Larson, Virgilio Beltran, and Caitlyn Harris, has been phenomenal. They guided me every step of the way, ensuring a seamless implementation process. Their attention to detail and expertise made the transition effortless. Our company growth has been exponential because of their team and software. Highly recommend! **What do you dislike about Convoso?** Need help better understanding how calls get routed to queues that DID are not assigned to. **What problems is Convoso solving and how is that benefiting you?** Determining why automations are executing more than once. Configuring inbound calls to assigned queues. ### 24. Very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Nicodemus B. | Insurance Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Convoso?** Things that I like the most about Convoso, is being able to access all of my miss calls with ease. That is the first thing that I check every morning when I get into the office. Great feature. **What do you dislike about Convoso?** There's nothing that I dislike about convoso. Recently there's been some issues with the calls dropping but it is very rare. **What problems is Convoso solving and how is that benefiting you?** Convoso is solving alot of compliant concerns, being able to monitor every call, prevents alot of violations. ### 25. BestSupport and relaible performence on Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Gayasuddin K. | Information Technology System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Convoso?** User Interface is best, You can costomize the features that is the best part, User Friendly UI, Supporting Custommer support, The best Part is we can integrate with the CRMs. Easy to imliment at any time as you required. You can the tool frequently. **What do you dislike about Convoso?** Some how I feel the price of service go higher as aspected. Technical Glitches in report but know it will fixed. Convoso can add more feature. **What problems is Convoso solving and how is that benefiting you?** we can monitor that the agent is connected to live call, It reducing the agent Idle time and increase the productivity, Lead Contact, Custommer Egagemen, reduce the operational cost. It also improve custommer exprice and satisfaction. ### 26. Using Convoso has been a game changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Timoi P. | Appointment Setter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Convoso?** I like its user friendly interface, convoso was simple and easy to navigate. I also like how it showed various data like my conversion rate which kept me on track. **What do you dislike about Convoso?** customer support was terrible. they were slow to respond. sometimes I had technical issues and they barely helped to resolve any of them **What problems is Convoso solving and how is that benefiting you?** Convoso is solving several problems related to sales outreach, lead management, and our call center operations. Convoso automated dialing, reduces the time spent on manual dialing and increasing the number of calls made which results in making more calls and closing more deals ### 27. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Convoso?** I use this application all day, every day. The web-based solution is user friendly. The implementation is smooth and they offer integration with other solutions in support of call center operations. There are too many great features to mention from admin to agent interface. Interacting with their customer support was an easy process, as well. **What do you dislike about Convoso?** CC agents have to clear web browser cache data daily and sometimes several times a day to avoid glitches with the application. **What problems is Convoso solving and how is that benefiting you?** Convoso is able to capture every call taken by every agent and provide robust reporting on that data. ### 28. User Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** ALICE K. | Medicare Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Convoso?** Convoso is self explanatory and easy to use. I liked the fact that I am able to search for a client through the data base. **What do you dislike about Convoso?** That it automatically place you in ready without giving you time to document your call if you forget to place yourself in acw. **What problems is Convoso solving and how is that benefiting you?** Describing callbacks automatically ### 29. Best Sales Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Idris P. | Marketing Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Convoso?** I've worked with 6 different CMS but I must say, Convoso isn’t just a hype. The whole program has an indemand future for Customer Management including noise filter which is a plus. **What do you dislike about Convoso?** Popup delay due to low network coverage. **What problems is Convoso solving and how is that benefiting you?** Convoso is solving the problem of timing and accuracy, also maintaining a secure environment for both customers and users. ### 30. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Rajat Singh R. | Sr. Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Convoso?** the best thing about the Convoso is it's predictive dialer, that gives us automatic dialing, integrate data. and easy for using, implementing data and it its customer support is also has good frequency. **What do you dislike about Convoso?** Take some time to understand this software **What problems is Convoso solving and how is that benefiting you?** It is use to deal with several challenges that faced by operating it but when I was familier it is very easy to use, and it provides a range of benefits like dialing system, management and multi channal connecting and many more. ### 31. Experience was good **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak B. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Convoso?** Their platform combines predictive dialing, real-time analytics, and AI-driven features, which can really boost productivity. It also has a lot of flexibility in terms of customization, allowing users to tailor the system to their specific needs **What do you dislike about Convoso?** Additionally, some users report that the customer support response time can be slower than expected during peak periods. That said, many find the platform ultimately worth the investment once they get the hang of it. **What problems is Convoso solving and how is that benefiting you?** The predictive dialer and automation features make it especially useful for high-volume calling campaigns ### 32. A Comprehensive Solution for Streamlined Call Center Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah M. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Convoso?** Convoso provide advanced reporting and analytics. This also provides automation and AI integration. Convoso’s dialer is a standout feature. This is user friendly also easy to implement. This provide good customer support also. User can use frequently and this is easy to integrate. **What do you dislike about Convoso?** What I personally feel this is quite Expensive If Convoso can reduse its price that will be easy to afford to its new small business. **What problems is Convoso solving and how is that benefiting you?** By dynamically adjusting to the agents' pace, Convoso's predictive dialer minimizes downtime and maximizes agent productivity. ### 33. Usage Review **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa L. | Lead Transfer Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Convoso?** Easily accessible and manuevering the system is a super user friendly **What do you dislike about Convoso?** Very seldom this did occur , I didnt like the long pauses between calls **What problems is Convoso solving and how is that benefiting you?** Usually our management handles all the problems if they do arrise ### 34. Great System **Rating:** 4.0/5.0 stars **Reviewed by:** Erica C. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Convoso?** Super user friendly and tech support staff is extremely professional, knowledgeable and efficient. They work to ensure your issue is resolved quickly. **What do you dislike about Convoso?** Call metric statistics are almost non existent. **What problems is Convoso solving and how is that benefiting you?** Make is easy to contact leads and easy for them to call back and connect directly with me. ### 35. Convoso: Software Services **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhanshu P. | Management Information System Executive, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Convoso?** Convoso seems like a fantastic platform for businesses focused on outbound call centers. CRM and supports compliance with regulations likeTCPA, wich is essential for any call center to mentain trust and avoid legal risks. **What do you dislike about Convoso?** The service are very good no any fault in Convoso. **What problems is Convoso solving and how is that benefiting you?** 1. Low Connection Rate Problem: Many outbound calls don't connect to voicemail, busy lines wrong number. Solition: Convoso advanced dialing strategies (like predictive and preview dialing) AI-driven tools maximize connection rate by intelligently prioritizing leads. ### 36. A smooth experience on Convoso **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel O. | Call Center Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Convoso?** A very easy great and easy to understand user interface and user experience **What do you dislike about Convoso?** One major downside would be sudden logouts that happen during calls probably dueto bad network but happens very few times **What problems is Convoso solving and how is that benefiting you?** Removes the stress of manual dailing and reporting call status ### 37. Insurance agent using a predictive dialer **Rating:** 4.5/5.0 stars **Reviewed by:** Tj M. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Convoso?** The time it saves to dial a list of leads. **What do you dislike about Convoso?** The connection time when a prospect answers the phone until I am connected to the prospect. **What problems is Convoso solving and how is that benefiting you?** The time it goes through a list of leads to make contact. It saves so much time. ### 38. Very simple to navigate through **Rating:** 5.0/5.0 stars **Reviewed by:** Erica H. | Customer Service Agen, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Convoso?** The script it provides for us to read when on a call. **What do you dislike about Convoso?** I dont have any issues or dislike convoso **What problems is Convoso solving and how is that benefiting you?** It allows us to make our jobs easier and to auto dial out. ### 39. My convoso experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nnanna K. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Convoso?** Its very easy and user interface is clean and simple **What do you dislike about Convoso?** I cant manually call back from a lead that is not in the system **What problems is Convoso solving and how is that benefiting you?** Making over 500 calls daily helping customers achieve their dream of owning their own homes ### 40. Best of the Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Malik Z. | sales agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Convoso?** I love that Convoso is user friendly and easy to navigate. **What do you dislike about Convoso?** There is nothing that I dont like about Convoso,i look forward to work with you throughout the years! **What problems is Convoso solving and how is that benefiting you?** Convoso helps a lot to reach potential customers therefore increasing our sales. ### 41. Best ever convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Nasir M. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Convoso?** It's simplicity and very easy to access and use **What do you dislike about Convoso?** Nothing actually for me I like everything about it. **What problems is Convoso solving and how is that benefiting you?** It's helping to reach so many people and helping them to get what they actually requested for. ### 42. ashton's review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Convoso?** how it easy it is to use not hard at all,easy to speak with customers , with the new updates , it makes it easier to move forward to the next call **What do you dislike about Convoso?** i dont like the system errors that happen everyone once in a while. **What problems is Convoso solving and how is that benefiting you?** easy to reach customers,it benefits me with making tranfers esy to do , to make me weekly goals that i have for my self ### 43. Convoso is very user-friendly, does have some bugs though. **Rating:** 4.5/5.0 stars **Reviewed by:** Lily R. | Intake Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convoso?** I appreciate how you can set appointments to make calls, and then the call will be served up to you at the correct time. It is user friendly on the front end, and I use this software every day. Customer support is very responsive. I cannot speak to the ease of implementation and integration because I am a front end user. **What do you dislike about Convoso?** I dislike the amount of bugs that Convoso cannot fix. For our team that is taking and receiving calls, we have it set up to go in a round robin order but it does not always go that way. For some reason, Convoso will generate new dupe leads for phone numbers that are already a contact in the system. **What problems is Convoso solving and how is that benefiting you?** Convoso provides our company with the software and interface to contact clients in order to provide them legal representation. ### 44. I'M USING IT FOR ALMOST TWO YEARS AND IT'S REALLY CONVENIENT **Rating:** 4.5/5.0 stars **Reviewed by:** Yvonne B. | Qualifying Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Convoso?** Very smooth set up, reliable tool and very convenient. **What do you dislike about Convoso?** everything is useful. there are some delays and glitches sometimes but it's easy to fix. **What problems is Convoso solving and how is that benefiting you?** lack of time management and consistency ### 45. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Trystn H. | Call Center Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Convoso?** Convoso is easy to navigate. Esy to fix technical issues. **What do you dislike about Convoso?** I have to login and out multiple times a day. **What problems is Convoso solving and how is that benefiting you?** Easy to navigate without having to physically dialout. ### 46. The only tool you need for call center management **Rating:** 5.0/5.0 stars **Reviewed by:** Martin K. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Convoso?** Data analytics are great, so is the customer support team. Easy to use, easy to integrate multiple lead sources and our CRM. **What do you dislike about Convoso?** The GUI could be a little better? Not a huge complaint. **What problems is Convoso solving and how is that benefiting you?** It seamlessly integrates our leads together into a pool and randomly distributes them to agents. The data analytics help the management team coach agents on time management. ### 47. There are several problems we deal with every week. Quick response but no solution. **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Convoso?** It is efficient. As well as very user friendly even for those not to tech savvy. Also the representatives are very informative in the beggining stages to have clear understandings of how things work and respond quickly to questions. and issues. **What do you dislike about Convoso?** Seems like there is always some issue with contact on most days. Also had a problem for a while where my bill was much higher than what it should have been. **What problems is Convoso solving and how is that benefiting you?** Dialing through my data quickly and effiently. Doing it in a manner where my newly purchased leads are not bein left uncalled. when i slow it down i can also have them call back older leads that do infact turn in us writing business. ### 48. I found Convoso to be a powerful auto-dialer with great analytics, helping improve call efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek k. | Associate Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Convoso?** I liked its real-time reporting and automation features. **What do you dislike about Convoso?** I found the initial setup a bit complex. **What problems is Convoso solving and how is that benefiting you?** Convoso helps streamline outbound calling and lead generation by improving call connection rates and automating workflows. It saves time, increases efficiency, and provides real-time analytics, making it easier to track and optimize performance ### 49. Lovely interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Convoso?** The lovely interface, very easy to use with minimal training needed, and top notch support too. **What do you dislike about Convoso?** It can be abit pricey for small or solo entrepreneurs. **What problems is Convoso solving and how is that benefiting you?** The automated dialing feature helps to save time. It is benefiting me by helping to increase productivity and more time to focus on other important tasks. ### 50. Great App to use for calling **Rating:** 5.0/5.0 stars **Reviewed by:** Von Varun P. | Sr. Manager - MSP Relations & Delivery (Non-IT, Healthcare), Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Convoso?** Its a great portal to use for calling and i am really enjoying it. **What do you dislike about Convoso?** i dont see any issue so far however had a litte issue earlier but that solved immidiately. **What problems is Convoso solving and how is that benefiting you?** Connecting candidates without any network issue and really easy app to use. ## Convoso Discussions - [How do I get started with Convoso?](https://www.g2.com/discussions/how-do-i-get-started-with-convoso) - 1 comment, 1 upvote - [What makes Convoso Ignite different from other caller ID reputation tools?](https://www.g2.com/discussions/what-makes-convoso-ignite-different-from-other-caller-id-reputation-tools) - 1 comment, 1 upvote - [What is Convoso Ignite?](https://www.g2.com/discussions/what-is-convoso-ignite) - 1 comment, 1 upvote - [How does Convoso support compliance?](https://www.g2.com/discussions/how-does-convoso-support-compliance) - 1 comment, 1 upvote - [How does Convoso fixt spam-labeled callerIDs?](https://www.g2.com/discussions/how-does-convoso-fixt-spam-labeled-callerids) - 1 comment, 1 upvote - [View Convoso pricing details and edition comparison](https://www.g2.com/products/convoso/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+02%3A10%3A50+-0500&secure%5Bsession_id%5D=f310ab80-28d4-4df6-83d3-6c9eed82951f&secure%5Btoken%5D=8be56b0823459e2372d281b84da7dbd334a6fc7299f11989d5072054b140158d&format=llm_user) ## Convoso Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) - [Channel Automation](https://www.g2.com/products/channel-automation/reviews) - [Contact Center Compliance](https://www.g2.com/products/contact-center-compliance/reviews) - [Faraday](https://www.g2.com/products/faraday/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [LeadsPedia](https://www.g2.com/products/leadspedia/reviews) - [OnScript AI](https://www.g2.com/products/onscript-ai/reviews) - [Phonexa](https://www.g2.com/products/phonexa/reviews) - [Pingtree](https://www.g2.com/products/pingtree/reviews) - [Retreaver](https://www.g2.com/products/retreaver/reviews) - [Ringba](https://www.g2.com/products/ringba/reviews) - [Salesforce Appexchange](https://www.g2.com/products/salesforce-appexchange/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Trestle](https://www.g2.com/products/trestle-solutions-inc-trestle/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [ZIZO](https://www.g2.com/products/zizo/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Convoso Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Convoso Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (592 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews)