--- title: CallRail Reviews meta_title: 'CallRail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1835 reviews by the users' company size, role or industry to find out how CallRail works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1835 scale: '5' date_modified: '2026-09-01' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # CallRail Reviews **Vendor:** CallRail **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,835 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ## CallRail Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of CallRail, facilitating smooth call management and effective tracking of marketing efforts. (122 reviews) - Users value the **ease of use and powerful tracking features** of CallRail, enhancing lead management and marketing insights. (109 reviews) - Users value the **powerful call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. (90 reviews) - Users find the **insightful tracking capabilities** of CallRail essential for understanding their call campaigns effectively. (76 reviews) - Users appreciate the **call recording features** of CallRail, enabling effective communication and easy access to important calls. (64 reviews) - Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights. (61 reviews) - Analytics (59 reviews) - Tracking Ease (53 reviews) - Easy Setup (50 reviews) - Integrations (47 reviews) **What users dislike:** - Users note the **missing features** in CallRail, like advanced automations and better voice assistance, affecting usability. (29 reviews) - Users report **integration issues** with third-party apps and CRM systems, causing challenges in setup and functionality. (26 reviews) - Users face frequent **call issues** with CallRail, particularly in forwarding calls and CRM integration challenges. (23 reviews) - Users note that CallRail can be **expensive** , especially with pricing adding up quickly and costs similar to alternatives. (22 reviews) - Users find the **learning curve steep** , especially for bulk management and navigating the platform efficiently. (22 reviews) - Limited Integration (21 reviews) - Users often face **number issues** , including spam calls and concerns about billing based on call minutes. (20 reviews) - Users find the **interface complex** , posing challenges for beginners and requiring time to learn menus and options. (17 reviews) - Poor Call Support (15 reviews) - Poor Customer Support (15 reviews) ## CallRail Reviews ### 1. Call Tracking Made Easy, UX Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about CallRail?** The thing I like most about CallRail is just being able to listen to the call recordings after the fact. I can call and initiate calls through CallRail as well, ensuring the bulk of my calls are recorded and can be referenced by myself and my teammates. **What do you dislike about CallRail?** I think CallRail is a little clunky. The UX is not super intuitive or easy to navigate through. I feel like sometimes there are certain subsets underneath the left navigation columns that don't make sense within their existing ecosystem. It just needs an entire overhaul where everything is condensed into one place rather than hopping from tab to tab a lot. I also believe that CallRail doesn't integrate simply with other tools, which feels like a separate challenge. **What problems is CallRail solving and how is that benefiting you?** CallRail lets me track incoming calls and review past conversations without pausing for new ones. I can easily access past recordings, ensuring my calls are documented and available for my team to reference. ### 2. Functional but Uninspiring **Rating:** 3.0/5.0 stars **Reviewed by:** Sofia A. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about CallRail?** I find that CallRail tells me who's calling and from where, which is useful for my business. The forms that clients fill out are beneficial as they let me know who is interested in the services we offer. **What do you dislike about CallRail?** There aren't really many things I like about it, it just does its job. The initial setup of CallRail was a little confusing. **What problems is CallRail solving and how is that benefiting you?** CallRail tells me who's calling from where and which clients are interested in our services. ### 3. Solid Call Tracking with Complex Setup **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 30, 2026 **What do you like best about CallRail?** I use CallRail for website and GMB call tracking. I appreciate the Voice Assist feature, and the visibility it provides into call traffic is great. We've set up a great AI answering system, allowing us to capture customer information after hours. The integration with HubSpot is great, and I found their support team to be great as well. **What do you dislike about CallRail?** I find the setup process quite complex, requiring me to go through multiple stages of revisions. **What problems is CallRail solving and how is that benefiting you?** I use CallRail to track calls, share summaries, and improve visibility into call traffic. Voice Assist and our AI answering system help us enhance customer service by capturing information after hours. ### 4. Smart Call Routing, But AI and Seasonal Usage Flexibility Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 15, 2026 **What do you like best about CallRail?** I like the ability to route calls to different users based on various parameters. It allows our customers to get the service they need without being passes around to multiple staff members. **What do you dislike about CallRail?** the AI could be improved. Also I would like to adjust usage based on seasonality. **What problems is CallRail solving and how is that benefiting you?** It helps us route calls properly and makes it easy for our staff to work from home ### 5. CallRail Is Solid, But It’s Starting to Feel Limiting **Rating:** 2.5/5.0 stars **Reviewed by:** Brandon D. | COO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 16, 2025 **What do you like best about CallRail?** CallRail has been a reliable platform for basic call tracking. It’s easy to set up, works well with Google Ads, and does a good job of helping you understand which marketing sources are driving phone calls. The interface is straightforward, and for a long time, it was our standard go-to for tracking calls across multiple client accounts. It also integrates well with a number of CRM and marketing tools, which is helpful when trying to keep everything connected. **What do you dislike about CallRail?** Over time, I’ve started to feel like CallRail just doesn’t go far enough for what we need. The more advanced features — like call scoring, keyword tracking, and deeper conversation insights — are locked behind higher-tier plans. You get the basics on the entry-level plan, but to really get value out of it for campaign optimization or client reporting, you have to upgrade, which adds up quickly when managing multiple accounts. It also lacks flexibility in how calls are graded or filtered. There’s not a great way to separate high-quality leads from spam or short calls unless you’re doing it manually. That makes it harder to train ad platforms with good data. And while they’ve added some AI features, they’re not as mature or as useful as what I’ve seen on other platforms. CallRail still does its job, but I’ve found myself looking elsewhere when I need more insight, flexibility, or privacy controls. **What problems is CallRail solving and how is that benefiting you?** CallRail helps solve the basic problem of not knowing where phone calls are coming from. It gives us visibility into which marketing channels are driving calls — whether that’s Google Ads, Facebook, or organic search — and that’s been really helpful for campaign reporting and understanding ROI. It also helps us manage multiple numbers across client accounts, so we can keep everything organized without having to guess which campaigns are working. For smaller or less complex clients, it’s a solid way to track performance without a heavy lift. The benefit is mostly in having a reliable call tracking system that integrates with our ad platforms and analytics tools. It gives us enough insight to show clients which efforts are generating calls, and that’s been valuable in justifying ad spend or tweaking campaigns when needed. That said, once you start needing deeper insights — like lead quality scoring, AI summaries, or better filtering — it starts to fall short unless you’re on a more expensive plan. So it works well for the basics, but it’s not as flexible or intelligent as I’d like for more advanced needs. ### 6. Call Flows Can Be Tricky to Set Up, Though Voicemail Saving Helps **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 04, 2026 **What do you like best about CallRail?** It does the job. I do like that you can save the voicemails. **What do you dislike about CallRail?** It's sometimes a little tough to set up the call flows. **What problems is CallRail solving and how is that benefiting you?** It's answering our phone lines. ### 7. Great integrations and accessibility, but still under the radar **Rating:** 3.0/5.0 stars **Reviewed by:** Clancy K. | Resident Representative, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 20, 2026 **What do you like best about CallRail?** i like the ability to link with other softwares and accessibility **What do you dislike about CallRail?** not much, i dont think enough poele know about it and it's capabilities **What problems is CallRail solving and how is that benefiting you?** helps me speed dial and be more efficient on the phones ### 8. It works well for source data and campaign tracking **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 07, 2025 **What do you like best about CallRail?** It is accurate with data and quick to respond to chahnges **What do you dislike about CallRail?** the flows are tough to work with and you have to manually go in and change a new flow instead of having a person put themselves as unavailable **What problems is CallRail solving and how is that benefiting you?** It helps us track cal volume and source data ### 9. Both loved and hated **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 05, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CallRail?** I still don't think there is an easier solution to call tracking on the market. **What do you dislike about CallRail?** This has not changed. Callrail customer support is often unhelpful, either through a lack of product knowledge or a lack of interest in actually resolving issues. **Recommendations to others considering CallRail:** Consider how the scale of your project. Is it big enough that if you had an issue, and Callrail couldn't fix it, you'd be in the firing line? If so, look elsewhere. If not, Callrail is simple and cheap, go for it. **What problems is CallRail solving and how is that benefiting you?** Callrail lets us track calls and attribute them to specific marketing campaigns. This helps us to do two things. Firstly, highlight the value of our work to our clients. Secondly, it helps to improve our ad performance ### 10. CallRail and opportunities for growth **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony M. | CEO + Creative Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** The core function to housing data on call attached to digital and organic marketing campaigns is great for our clients. **What do you dislike about CallRail?** I think in terms of what it does is valuable but how they get there seems to need work. As a leader in the product space I find that their product is kind of a mess. The management of each client is certainly not intuitive, and to cancel is nearly impossible. **What problems is CallRail solving and how is that benefiting you?** Tracking call attached to lead gen campaigns for our clients. ### 11. This is our first time using CallRail **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 16, 2025 **What do you like best about CallRail?** We like that we can tag the different calls and run reports **What do you dislike about CallRail?** You have to constantly create tags and they don't save and you have to create them per clinic/landing page **What problems is CallRail solving and how is that benefiting you?** It is helping us track where different calls are coming from ### 12. Longtime Call Rail User **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** Your tool is easy to work with and affordable **What do you dislike about CallRail?** Your Google Analytics GA4 integration is TERRIBLE **What problems is CallRail solving and how is that benefiting you?** trackign phone calls that are specifcally being generating from our Paid Search campaigns ### 13. pretty basic call routing **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 14, 2024 **What do you like best about CallRail?** helps forward calls from legacy numbers to new phone system **What do you dislike about CallRail?** not super customizable -- would not use this as standalone platform **What problems is CallRail solving and how is that benefiting you?** forwarding calls from old numbers to another new larger contact center system. ### 14. good service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 29, 2024 **What do you like best about CallRail?** The fact people didn't have my exact celll number **What do you dislike about CallRail?** Usuage was not always best. Dropped calls **What problems is CallRail solving and how is that benefiting you?** Not sure the problems were ever solved? ### 15. Made for small business **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 31, 2023 **What do you like best about CallRail?** Simplicity is a major factor with this platform **What do you dislike about CallRail?** The system is highly limited with its interactions **What problems is CallRail solving and how is that benefiting you?** VOIP ### 16. Call Rail is a solid service for call tracking **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 31, 2022 **What do you like best about CallRail?** I can add as many numbers as needed, and I can use the zip codes of my 2 communities. **What do you dislike about CallRail?** I find the website to not be intuitive. I don't use it often and I always have trouble finding the screen that shows all the phone numbers. **What problems is CallRail solving and how is that benefiting you?** We need to know which types of advertising are providing our leads, and which are leading to closing. ### 17. Many calls showing with no source (NA) **Rating:** 2.5/5.0 stars **Reviewed by:** Tammy G. | Agency Partner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CallRail?** See issues below, need better technical support. **What do you dislike about CallRail?** We have several companies under an enterprise account. Over time, the data in Call Rail has become less reliable especially with the Google Ads integration. We have tried several times to reach out to support who blame the issue on our ad input. We have other vendors working for different companies in the enterprise account who all use different campaign input methods and they all show NA call sources. It is difficult to then assign cost per acquisition to campaigns. We also have a hard time getting Facebook Ad results to show in Call Rail. At first we were happy with the service, but have grown larger and become increasingly dissatisfied. **Recommendations to others considering CallRail:** None **What problems is CallRail solving and how is that benefiting you?** Getting a rough idea of cost per lead and acquisition, but data has become less helpful as our business has added companies. **Official Response from Brianna Weaver:** > Hi Tammy - thanks for taking the time to share your experience. I'd be happy to connect you to our support team to try and see if we can resolve this for you. Please feel free to reach out to me at reviews@callrail.com. Thanks, Brianna from CallRail ### 18. Expensive for what you get, no livechat tracking so analytics are incomplete **Rating:** 2.5/5.0 stars **Reviewed by:** Nick G. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 17, 2022 **What do you like best about CallRail?** Call and form entry tracking work great. You get very detailed information from paid campaigns driving calls/form entries. **What do you dislike about CallRail?** From the title, it's more expensive than competitors like Ruler Analytics and offers fewer capabilities. Without live chat tracking, the whole multi-touch attribution isn't accurate because that's a huge customer touchpoint that doesn't get accounted for. **What problems is CallRail solving and how is that benefiting you?** Mainly just call tracking, we already get form entry analytics through a Google Analytics/Gravity Forms integration. ### 19. Mostly good for marketing purposes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 17, 2022 **What do you like best about CallRail?** I like that Call Rail records the calls and has the transcripts available for me to review the quality of the calls. It's easy to narrow down the calls based on the lead source. **What do you dislike about CallRail?** I don't particularly appreciate that the tags are not always accurate and that I can't pull a proper call details report to analyze the campaign's success based on the leads. **What problems is CallRail solving and how is that benefiting you?** We are solving our call tracking problem and it allows us to track the volume of calls that come in with specific lead sources. It allows to analyze the data as well, which is helpful. **Official Response from Brianna Weaver:** > Hi! Thank you so much for the feedback. We'd love to help dig in to the tagging issue you're experiencing so that you can get the details you're looking for. Send any further details to reviews@callrail.com and we'll have someone connect with you! - Brianna at CallRail ### 20. Works well but causes confusion for customers who know your phone number ... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 29, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CallRail?** CallRail works for tracking calls to monitor frequently asked questions. The program easily integrates with our CRM, so calls can be tied directly to contacts if the phone number is the same. It is a beneficial tool for customer service training as well. **What do you dislike about CallRail?** The only downfalls we've encountered include confusion for customers if they are familiar with our business's telephone number and see a different telephone number on the website. We've received several questions regarding this discrepancy. I would also recommend ensuring that you're compliant with regulations when recording phone calls and transcripts. **Recommendations to others considering CallRail:** I would recommend establishing your goals for CallRail before implementation. Know what you want to get out of it and pay only for the features you need to meet your goals. Also, make sure that you are complying with regulations if using the record or transcription features. **What problems is CallRail solving and how is that benefiting you?** We use insights from CallRail to build out the FAQ section of our website. When we identify trends or realize questions come up regularly, we add them to the FAQ section of our website. This allows customers to quickly find an answer to their questions on our website if they search our site instead of calling. **Official Response from Brianna Weaver:** > Thanks for taking the time to share your experience. I'm sorry to hear that you're experiencing this issue. I'd be happy to connect you to our support team to try and see if we can resolve this for you. Please feel free to reach out to me at reviews@callrail.com. Thanks, Brianna from CallRail ### 21. Not bad - but liked the old version better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 24, 2022 **What do you like best about CallRail?** Simple setup and UI make this easy to start **What do you dislike about CallRail?** The cookie capture used to be included but last we checked it was another upsell. **What problems is CallRail solving and how is that benefiting you?** Call tracking for all non-Google PPC channels, given that Google does not provide free call tracking for any other channels (understandably) ### 22. Good app, has some bugs but good app for contact. **Rating:** 3.0/5.0 stars **Reviewed by:** Elliott S. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 16, 2021 **What do you like best about CallRail?** It helps maintain customer contact for inbound leads. Accessible to text and track, as well as great for reviewing sales teams calls. **What do you dislike about CallRail?** App has bugs and the features on the iphone app aren't as good as the desktop browser version. We randomly could not text for two weeks with no notice and had to reach out to text support to confirm we were not spamming customers. They could have sent us an email letting us know. **Recommendations to others considering CallRail:** It is the best option on the market currently. **What problems is CallRail solving and how is that benefiting you?** Very helpful in communicating with clients via text. It is a new resource that helps us close more clients. ### 23. App is very glitchy **Rating:** 2.5/5.0 stars **Reviewed by:** Kareen B. | G, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 21, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CallRail?** All numbers are centralized and easily tracked **What do you dislike about CallRail?** App is glitchy. Customer support is not reliable. Difficult to navigate the call back within the app feather. **What problems is CallRail solving and how is that benefiting you?** Numbers are centralized and easily tracked **Official Response from Brianna Weaver:** > Hi Kareen! Thank you so much for the feedback. We are constantly working to improve the app experience, and would love to hear more details on what's malfunctioning so we can pass along this information to our product team. If you could send your feedback to reviews@callrail.com, that would be great! Thank you, Brianna at CallRail ### 24. Pretty good for a call center, but not so much for outside sales **Rating:** 3.0/5.0 stars **Reviewed by:** Tiffany D. | Disposition Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2021 **What do you like best about CallRail?** Search capability, I can find my past conversations and texts easily. **What do you dislike about CallRail?** I don't like that sometimes my texts and calls got archived and then I could not find them unless I was on the app. **What problems is CallRail solving and how is that benefiting you?** Solved issue of being easily able to have 2 phone numbers. It keeps communications with customers much more streamlined. ### 25. Call Rail review **Rating:** 2.5/5.0 stars **Reviewed by:** Gloria H. | Real Estate Agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2021 **What do you like best about CallRail?** I like Call Rail other than the increase without prior notification. **What do you dislike about CallRail?** They increased my bill without prior notification. **Recommendations to others considering CallRail:** Make sure that you understand the monthly charges before it is deducted from your account. **What problems is CallRail solving and how is that benefiting you?** I enjoy having a record of the calls that come into my business. ### 26. Unclear with a lot of things **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2021 **What do you like best about CallRail?** works well with Google Ads and Analytics **What do you dislike about CallRail?** I keep getting email from them offering gift card to give them feedback and hop on brief calls, but they then do NOT provide the advertised gift card. Now it is very difficult to cancel--I emailed them a week ago and still don't know how to cancel. It's a shame because the product is good, but the customer service is poor. **What problems is CallRail solving and how is that benefiting you?** Tracking calls **Official Response from Rachel Ward:** > My name is Rachel Ward and I’m part of our Customer Marketing team here at CallRail. Thanks for sharing your feedback on G2Crowd. We’re always striving to improve our business, so your feedback is extremely valuable to us. I’d like to ensure that you receive anything that we have offered to you. Please shoot me an email at rachel.ward@callrail.com and I’d be happy to get this resolved. Thank you, Rachel ### 27. CallRail **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 28, 2021 **What do you like best about CallRail?** Easy integration, ability to track all incoming and outgoing calls as well as SMS **What do you dislike about CallRail?** Due to the new "upgrades" the cost just it's worth it anymore. Looking into other sources currently **What problems is CallRail solving and how is that benefiting you?** None at the moment other than cost ### 28. Google Ads Conversions are not always accurate **Rating:** 2.5/5.0 stars **Reviewed by:** Aubrey L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 26, 2020 **What do you like best about CallRail?** I like the ability to be able to filter certain metrics like call duration, sources, etc. It's also great that they provide tons of integrations like Unbounce, which is a necessity for my agency's call tracking. **What do you dislike about CallRail?** The conversation type filter that filters whether or not the caller was a first time or repeat caller does not work how we would like it to. If you select repeat conversation then it will filter out both times the person called. The integration with Google Ads is awful. For most of our clients, the number of call conversions in Google Ads is smaller than what is recorded in CallRail regardless of what you set your filters to when you setup the integration. This proves to be a very big issue when we do our reporting each month. **What problems is CallRail solving and how is that benefiting you?** We provide our clients insights about their call leads. ### 29. Good call tracking Company **Rating:** 2.5/5.0 stars **Reviewed by:** Harmony M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** November 19, 2020 **What do you like best about CallRail?** Love the form tracking options! They are **What do you dislike about CallRail?** They were unwilling to resolve a payment dispute even though I had ample evidence on my end. **Recommendations to others considering CallRail:** Great company to work with but they I have had some problems with a payment dispute. Keep that in mind... **What problems is CallRail solving and how is that benefiting you?** Tracking forms on my websites ### 30. Never Miss Another Call **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 12, 2020 **What do you like best about CallRail?** Integrated answering machine messages for the entire staff **What do you dislike about CallRail?** Occassionally the messages to not come out clearly **What problems is CallRail solving and how is that benefiting you?** We solved our issue of late night answering. perceived increase in call volume ### 31. its not that bad **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 02, 2019 **What do you like best about CallRail?** it is pretty easy to use I like it alot there are good things to be said **What do you dislike about CallRail?** it is expensive and sometimes i find it hard to use even my laptop **What problems is CallRail solving and how is that benefiting you?** we are able to record calls, and route them accordingly ### 32. Good product, will be Great with tweaks. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2018 **What do you like best about CallRail?** Getting started was easy and the product does what it is supposed to do. Very easy call trees. **What do you dislike about CallRail?** Customer service leaves a lot to be desired. Very much an "at least you got an answer answer now get off my phone." Attitide. Accepts text but only to a single app making it impossible to prioritize the campaign strategies. **What problems is CallRail solving and how is that benefiting you?** Call tracking and monitoring **Official Response from Yara Elder:** > Thank you for taking the time to give us feedback. I’m so sorry to hear that this has been your experience with our customer service. We'd really like to see if there's anything we can do to rectify the situation. If you could, would you mind sending me an email with the email associated with your account to reviews@callrail.com? Thanks, Yara ### 33. Short experience with callrail **Rating:** 2.5/5.0 stars **Reviewed by:** Troy F. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 21, 2018 **What do you like best about CallRail?** Being able to track where leads came from **What do you dislike about CallRail?** Was a bit difficult to navigate at first. **What problems is CallRail solving and how is that benefiting you?** Where leads come from. Specific landing pages along with inbound phone numbers. ### 34. CallRail for Marketing and Anylitics Review **Rating:** 3.0/5.0 stars **Reviewed by:** Jeromé C. | Direct to Seller Marketing & Department Development, Real Estate, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 31, 2017 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CallRail?** Call tracking/analytics and that they integrate with Podio. Also the user interface is really simple and easy to understand. **What do you dislike about CallRail?** The co-pilot feature being in the web browser and that there is no softphone app. I have to use a base phone system/Voip provider along with CallRail to make up for this feature not being up to speed with what our business needs. **Recommendations to others considering CallRail:** I would recommend you use another base phone system if you have more than a handful of employees. Placing outbound phone calls using CallRail isn't the most effective and we ran into challenges. Additionally, the mobile app could be improved along with the ability to save contacts like most other phone systems. **What problems is CallRail solving and how is that benefiting you?** We are using CallRail to sync and push data into Podio our CRM/Communication platform. Additionally CallRail is great for marketing tracking and analytics but as a standalone phone system there are some challenges using the co-pilot feature. ### 35. Used to be a great product, Can they handle the growth? **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 05, 2017 **What do you like best about CallRail?** The dashboard is easy to use. Its great for all sizes of business. Very easy to use and offers decent analytics reporting. I also like **What do you dislike about CallRail?** Been using for several years and as they've gotten bigger it seems they have more and more issues. The site crashes all the time. Their dynamic number insertions scripts seem to have more and more issues. Also, their customer support is not good. 75% I call during business hours, it goes straight to voicemail. **Recommendations to others considering CallRail:** It does get the job done however, the company has some work to do as they grow in size. If they can get through these 'growing pains' then maybe we will continue to use them. **What problems is CallRail solving and how is that benefiting you?** The main benefit to any call tracking system is the ability to track marketing efforts. We use call rail but white labeled to offer our clients insider data to their paid efforts. **Official Response from Lance Weatherby:** > First and foremost thanks for the review and being a CallRail customer. Second I want to respond to your dislikes and see if we might be able to make the service better for you. We take the application availability and customer service aspects of our business very seriously and track them to know our performance. The CallRail telephone support hours are 9am - 6pm ET. During this time frame we have a 75% call answer rate. Our average response time to customer support issues is an hour and average time to resolution is 30 hours. The CallRail application has approximately 99.95% uptime. This amounts to approximately four hours a year. There have been no incidents in over a month. Our full system status including the history is at http://status.callrail.com/ If you have any specific issues that you need to resolve please feel free to reach out to me at lance@callrail.com and we will do our best to get them resolved. ### 36. Great experience **Rating:** 3.0/5.0 stars **Reviewed by:** Richard K. | Marketing Manager, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 08, 2016 **What do you like best about CallRail?** I love CallRail's reporting capabilities to do it at 1:1 level to caller and then in aggregate to whole team at where inbound calls are coming from. **What do you dislike about CallRail?** I dislike the inability to use custom phone numbers with branding in them. This is why we use a competitor in addition to them. **What problems is CallRail solving and how is that benefiting you?** We need to track reporting of marketing channel success to inbound calls which can be challenging often times. ### 37. Great functionality however support is lacking **Rating:** 3.0/5.0 stars **Reviewed by:** Eric C. | Business Development Coordinator, Industrial Automation, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 09, 2015 **What do you like best about CallRail?** I like that all of our calls are tracked and recorded and that the call reporting features work exceptionally well. The price of callrail is very competitive compared to the other call tracking companies. **What do you dislike about CallRail?** -I never feel like I can trust the referring domains. It probably has to do with the way our developer integrated the keyword tracking code, however it was difficult to get clear guidance from callrail on this matter. (Person to Person) - I would also like some added advanced search functions. If I wanted to just find one call, I want to find that call without having to search through an entire export **Recommendations to others considering CallRail:** I would recommend that you have your developer have a 30 minute conversation with call rail to go over how the keyword tracking actually works. The developer needs to know more than just "add this snippet of java script to your page" I would also recommend researching the other call tracking software. If their company is approximately the same size as ours, they will find out quickly that callrail gives you the most bang for your buck. **What problems is CallRail solving and how is that benefiting you?** - We are ensuring that sales calls never get place to a voicemail by weekly call audits. - We use callrail to track the source of the marketing revenue attributed to adwords campaigns. - We use it to identify weak points in our sales process and intern hold lunch and learns for the sales group to improve their skills **Official Response from Jessica Spain:** > Thanks for your review, Eric. I'd be happy to assist you with some of the call tracking challenges you mentioned above. One of the advanced search functions we offer is the ability to find calls using the 'search' field on the Activity page. You can use this field to search for caller phone numbers, caller names, tracking numbers, etc. I'd also like to learn more about what your issue is with the referring domain setup. Would you mind sending a few more details to jessica@callrail.com? Thanks, Jessica ### 38. CallRail features and spam review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 09, 2015 **What do you like best about CallRail?** Call recording, call flow, keyword tracking (when it works). Search feather was a large improvement I had contacted support multiple times about previously to help find tracking and/or user calls across an account with multiple clients. Analytics integration is nice, and reporting features are always a benefit. **What do you dislike about CallRail?** SPAM, SPAM, SPAM... we receive hundreds of spam calls across our companies. If there were an easier way to identify, flag and receive credit for these on our account it would be very much appreciated. **Recommendations to others considering CallRail:** Better spam identification, reporting, and account credits. Improved keyword tracking. IP based Company Identification.. when users click through from paid search or other keyword tracking from the web to activate call, lookup and identify name of Company, Location, etc. which would be logged with call along with keyword, and caller ID data. i.e. Especially for our B2B company / divisions. This would identify the company they're calling from, which location i.e. X address in GA manufacturing plant vs the corporate headquarters in NY, etc. **What problems is CallRail solving and how is that benefiting you?** ROI tracking, source tracking, and keyword tracking. Getting closer, but the more accurate we can make this the better. Having access to user call recording is also great. An improvement might be to add a Live-Listen feature for call/sales training purposes. **Official Response from Jessica Spain:** > My name is Jessica Spain and I’m part of our Client Success team here at CallRail. Thanks for sharing your feedback on G2Crowd. We’re always striving to improve our business, and I’d like to help you with some of the challenges you’ve been dealing with in regards to receiving spam calls. We've recently implemented a new tool that will help to eliminate spam calls, Nomorobo (https://www.nomorobo.com/). Nomorobo has allowed us to add a new filter on the “Block Callers” page in your account that gives you the ability to allow, challenge, or block telemarketers and robocallers. We’ve defaulted everyone to the “Challenge” option so that any time a suspicious phone number (Nomorobo has a list of suspicious phone numbers) calls a tracking phone number, our system will automatically ask the caller to press one to continue. You can learn more about how Nomorobo helps us combat spam in our recent post: http://www.callrail.com/blog/callrail-fighting-robodialers-one-call-at-a-time/ If you’d like to chat about different ways we can help prevent call spam, just send me an email at jessica@callrail.com and I’d be happy to assist you with cleaning up your account and discussing different methods to lower the amount of spam calls. Thanks, Jessica ### 39. Use for sales call tracking **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2015 **What do you like best about CallRail?** That it stores recordings of calls and sometimes gives you keyword and source data **What do you dislike about CallRail?** It doesn't always provide alot of info about the caller - We have also had issues with it populating the right data due to multiple websites. Also, we have 5 different websites and we would like the data to link up to analytics - It won't link per site it links all the call rail data into one analytics account instead of each separately. It requires alot of manual data entry. **Recommendations to others considering CallRail:** It is great for reviweing calls, but it is not a reliable source for data all the time. **What problems is CallRail solving and how is that benefiting you?** Sales call training - we are getting better and improving others techniques by reviewing their calls. **Official Response from Michelle McCurdy:** > Hi, my name is Michelle McCurdy and I am the Client Support Manager at CallRail. Thanks for sharing your feedback on G2Crowd. I would be happy to assist with some of the questions and concerns you expressed in regards to incorrect data being populated to the CallRail account and segmenting individual company data within Google Analytics. Please feel free to contact me directly at michelle@callrail.com and I am happy to assist in any way I can. Look forward to hearing from you. Thanks, Michelle ### 40. Good tool for monitoring our level of customer service **Rating:** 2.5/5.0 stars **Reviewed by:** Marisa G. | Operations Manager, Construction, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 19, 2015 **What do you like best about CallRail?** ability to enter memos, to reference prior calls **What do you dislike about CallRail?** sometimes caller voice is either unclear, or much louder volume than our reps **What problems is CallRail solving and how is that benefiting you?** Attracting new busness with friendlier tones ### 41. CallRail Gives Us Insight Into Our Paid Traffic **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 16, 2015 **What do you like best about CallRail?** I like the level of granular detail we can get with Callrail metrics **What do you dislike about CallRail?** My sales team doesn't use Callrail so there are a lot of benefits we are missing out on. **Recommendations to others considering CallRail:** make sure you need it **What problems is CallRail solving and how is that benefiting you?** Tying offline phone sales to online sources of traffic. This allows us to properly bid on certain keywords in our paid traffic efforts as well as properly quantify the ROI on paid traffic that drives phone calls. ## CallRail Discussions - [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) - 1 comment, 1 upvote - [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) - 1 comment, 1 upvote - [Ho do i continue work in it without shooting doqn](https://www.g2.com/discussions/ho-do-i-continue-work-in-it-without-shooting-doqn) - 1 comment, 1 upvote - [Is CallRail integrated in any platforms?](https://www.g2.com/discussions/integrations-c206bb98-59a1-4a61-9c24-c57ea1798d7e) - 1 comment, 1 upvote - [Annual contract?](https://www.g2.com/discussions/annual-contract) - 1 comment, 1 upvote - [View CallRail pricing details and edition comparison](https://www.g2.com/products/callrail/reviews?filters%5Bnps_score%5D%5B%5D=3&open_modal_url=%2Fit%2Fproducts%2Fcallrail%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcallrail%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D3%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-09-01+19%3A55%3A54+-0500&secure%5Bsession_id%5D=0f8d62a9-63ca-4ca9-9a09-4364a14cddab&secure%5Btoken%5D=ba959562770ee1eeef8282fed65c6eed133cf84b210f3eeb059a01cf5a412c7f&format=llm_user) ## CallRail Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Live Chat - Mobile SMS **Attribution Modeling** - Single-Touch Attribution - Multi-Touch Attribution - Algorithmic Attribution - Cross-Device Attribution - Offline Attribution - Custom Attribution - Cross Channel Attribution **Lead Monitoring** - Features - Performance - Identification - Lead Capture **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Attribution** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Marketing Distribution** - Segmentation - Website Personalization - Email Campaigns - Digital Advertising **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management - White Label - Multi-Channel Data Collection - Engagement Tracking - Keyword Tracking - Behavior Tracking - Campaign Tracking - Conversion Tracking - SEO Management - Tag Management - Real-Time Data - Activity Tracking - Click Tracking - Contact Management - Content Management - Lead Management - Email Management - Campaign Management - Channel Management - Template Management - Workflow Management **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Marketing** - B2B Attribution - B2C Attribution - Multi-Channel Marketing - Third-Party Integrations - Social Media Integration **Data Capture** - Mobile - Websites - Social Media - Data **Additional Functionality** - Embedded Forms - Notifications - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Reporting** - Dashboards - Data Visualizations - Custom Reporting **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Analytics** - Export/Import - Reporting **Generative AI** - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - AI/Machine Learning - Multi-Channel Management - Multi-Campaign - Campaign Segmentation - Channel Management - Advertising Management - Reporting/Analytics - Campaign Planning - Customer Activity Tracking - Performance Metrics - Conversion Tracking - API - Data Import/Export - Campaign Management - Generative AI - A/B Testing - Customer Journey Mapping - Affiliate Management - Predictive Analytics - Monitoring - AI Copilot - Lead Capture - CRM - Audience Targeting - Attribution Modeling - ROI Tracking - Conversion Rate Optimization - Alerts/Notifications - Lead Management - Campaign Analytics - Visitor Tracking - Customer Segmentation - Customizable Reports - Dashboard Creation - Website Analytics - Engagement Tracking - Lead Qualification - Behavior Tracking **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Predictive Analytics - Multi-Campaign - Campaign Analytics - Website Analytics - Conversion Rate Optimization - Drip Campaigns - Visual Analytics - Real-Time Analytics - Customizable Reports **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Forms - Customizable Templates **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Additional Functionality** - Event Marketing - Social Promotion - Multi-Channel Marketing - Generative AI - Data Import/Export - Lead Generation - Campaign Segmentation - Customizable Forms - Reporting & Statistics - Monitoring - AI Copilot - Customizable Templates - Email Templates - Web Forms - Lead Capture - Customizable Branding - Real-Time Reporting - Campaign Planning - A/B Testing - CRM - Customer Segmentation - Campaign Scheduling - Alerts/Notifications - Autoresponders - Drag & Drop - Event Triggered Actions - Email Marketing - API - Customizable Fields - Contact Database - Data Visualization - Ad hoc Reporting - Performance Metrics - Data Source Connectors - Search/Filter - Multi-Channel Attribution - Customer Journey Mapping - KPI Monitoring - Cohort Analysis **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring ## Top CallRail Alternatives - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - 4.9/5.0 (316 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,613 reviews)