# BackBox Reviews **Vendor:** BackBox **Category:** [Network Automation Tools](https://www.g2.com/categories/network-automation-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 174 ## About BackBox More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. ## BackBox Pros & Cons **What users like:** - Users value the **automation capabilities** of BackBox, ensuring effortless backup management and compliance monitoring. (38 reviews) - Users highlight the **ease of use** of BackBox, streamlining backups and enhancing workflow without headaches. (34 reviews) - Users value the **flexibility and automation** of BackBox, ensuring effective and reliable backups for all devices. (32 reviews) - Users value the **time-saving automation** of BackBox, freeing them to focus on more strategic tasks. (24 reviews) - Users appreciate the **ease of backup management** with BackBox, ensuring systems are always protected and updated efficiently. (21 reviews) - Users value the **ready-to-use setup** of BackBox, making penetration testing efficient with pre-installed utilities. (21 reviews) - Automation Efficiency (16 reviews) - Efficiency (16 reviews) - Security (16 reviews) - Reliability (15 reviews) **What users dislike:** - Users find the **complex setup** of BackBox challenging, requiring technical knowledge and extended time for configuration. (17 reviews) - Users find the **learning curve challenging** , particularly for new users navigating the interface and troubleshooting issues. (15 reviews) - Users find the **complex interface** of BackBox challenging, especially needing extensive time for optimal configuration. (14 reviews) - Users feel frustrated by the **lack of features** in BackBox, requiring reliance on external tools for efficiency. (14 reviews) - Users are frustrated with the **slow performance** of BackBox, which disrupts workflow and hampers productivity during updates. (13 reviews) - Users experience **usability issues** with BackBox due to its clunky interface and challenging learning curve, affecting productivity. (13 reviews) - Users express concerns over **poor interface design** , noting issues with clunkiness and occasional bugs that hinder usability. (12 reviews) - Users face **backup issues** with BackBox, particularly with large devices, slow networks, and complicated restores across vendors. (11 reviews) - Limited Customization (11 reviews) - Users find **limited features** in BackBox, especially in reporting and mobile usability, hindering quick analysis and task efficiency. (11 reviews) ## BackBox Reviews ### 1. Simplifies Network Management Across Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Huber G. | Senior Network Administration, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2025 **What do you like best about BackBox?** I really appreciate how BackBox solved the lack of consistency across our fragmented estate of client networks. It standardizes backups and health checks, making processes much smoother. The platform has significantly shortened the ramp-up time for new engineers, as they no longer need to learn every client's setup from scratch. What stands out for me is how well it handles the messy reality of our client networks, managing diverse setups from one interface, which used to require jumping between multiple tools for config changes. The cross-vendor support allows me to run the same backups or change workflows across various devices without learning each native tool. I also like the pre-flight checks, which prevent bad commands from hitting production, saving us from potential damage. The initial setup of BackBox was pretty smooth. **What do you dislike about BackBox?** I tend to lose patience with the audit trail because pulling up the history of a specific change works only if you already know what to search for. Reconstructing a sequence of events takes more digging than it should. Complex multi-step automations have a steeper learning curve than simpler tasks, and shaping default reports into something a client wants to see is more work than I would expect. **What problems is BackBox solving and how is that benefiting you?** BackBox solved the lack of consistency across client networks, automating standardized backups and health checks. It reduces engineer onboarding time by providing a unified platform for routine tasks without writing custom scripts for each vendor. ### 2. Automated Compliance Assurance Made Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Helmi C. | IoT Solutions Architect, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about BackBox?** I find BackBox extremely valuable for maintaining compliance and network integrity. Its continuous, automated verification gives us assurance that every device across our distributed environment stays compliant with our regulatory policies. I love how it catches deviations the moment they happen, which has dramatically shrunk our audit prep time. The automatic validation of device configurations against our policy templates is excellent because I don't have to manually oversee each device, and it flags any unapproved service or non-standard security banner promptly. The centralized credential management is another big win since it tightens our internal controls by keeping engineers off the devices directly. The setup was very easy, and I'd rate it 9 out of 10 for recommendation. **What do you dislike about BackBox?** The hard-set reporting templates for compliance artifacts are a bit rigid. We often have to manually reformat them before handing anything over to external auditors, which feels like unnecessary friction. Building highly specific, nested configuration validation rules can also be fiddly, so anything beyond general policy enforcement takes more effort than I'd like. The historical change timeline would benefit from stronger filtering too. Trying to pinpoint a minor config change from a year ago can turn into a treasure hunt. **What problems is BackBox solving and how is that benefiting you?** I use BackBox for continuous, automated compliance verification, catching configuration drift immediately, and reducing audit prep time. Its auto-validation and centralized credential management tighten our internal controls and prevent policy slips. ### 3. Effortless Multi-Vendor Integration with Reliable, Scalable Backups **Rating:** 4.5/5.0 stars **Reviewed by:** Emre O. | Network Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about BackBox?** As a network and network security engineer managing a large, diverse environment, what I appreciate most about BackBox is how effortlessly it integrates with devices from multiple vendors. There’s no need to write custom scripts or rely on other teams for support. BackBox comes with a rich library of pre‑built templates for all major vendors, so setting up automated, reliable backups takes only a few clicks. It removes complexity and gives you consistent, scalable backups across the entire infrastructure. **What do you dislike about BackBox?** While BackBox provides many ready‑to‑use templates that make integration easy, there are times when customization is necessary. The customization process can be a bit complex, and the available documentation and training resources on their website are limited. Improving the clarity and depth of their documentation would make advanced configurations much smoother. **What problems is BackBox solving and how is that benefiting you?** BackBox helps us meet regulatory requirements by ensuring consistent, automated backups for all network devices. While backups can sometimes be overlooked, they become absolutely critical when a major issue occurs. With BackBox, restoring the most recent configuration is fast and effortless — often just a single click. This reliability significantly reduces downtime and gives us confidence that we can quickly recover from unexpected problems. ### 4. Easy Automation with Reliable Backups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about BackBox?** I like that BackBox has a great dashboard that's easy to use and understand. The newer version has an easy setup that allows us to build out automations. It's like a single pane of glass, so we can log in and make sure all the devices are being backed up and compliant. The initial setup was fairly easy, just needing to set up the credentials to log in to devices and pull the backups. BackBox is very easy to work with and very open to ideas and suggestions, always pushing to improve. **What do you dislike about BackBox?** Nothing really doesn't work. Just hoping for more AI integrations to automate more things in the future. **What problems is BackBox solving and how is that benefiting you?** BackBox solves the problem of keeping backups of all our network devices, enabling easy restoration and upgrades, and mass deployment of config changes. It offers a single pane of glass dashboard, making it easy to ensure devices are backed up and compliant. ### 5. Transforms Backup and Security Management Seamlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Martin B. | Senior Network Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about BackBox?** I love the nightly config backups feature of BackBox. It gives me peace of mind knowing every router, firewall, and switch is backed up with a clean snapshot every night, which is especially helpful when unexpected changes occur. The bulk config push is another feature I appreciate, as it simplifies updating multiple devices swiftly. The vulnerability scanning capability is also valuable, as it identified a CVE on our edge firewalls even before our last pen test. **What do you dislike about BackBox?** Setup was rougher than expected. The UI gets the job done but feels like it was built by engineers for engineers, and the reporting module took me a while to wrap my head around. Two of our older switches refused to play nice without custom scripts, which meant pulling a colleague off his own work to help me write them. **What problems is BackBox solving and how is that benefiting you?** BackBox solves our config drift problem and automates backups, freeing me to focus on security. Nightly backups and drift alerts are crucial, and bulk config pushes save hours on routine updates. The tool enhances my workflow by ensuring reliability and efficiency. ### 6. Finally, predictable application availability and downtime reduction **Rating:** 5.0/5.0 stars **Reviewed by:** Chihab M. | Fullstack Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about BackBox?** BackBox really has you covered with its own simple vulnerability scanning and penetration testing features. Having the option to set up scans and get reports means my time isn't always lost on some boring, manual checklist. The whole kit of parts there, like the exploit library, lets us test against actual attack stuff. I feel like this all helps me spot problems before anyone else knows about them, so it saves a ton of time. **What do you dislike about BackBox?** Getting the system ready to go with BackBox can be tricky sometimes, especially when you do not know what its unique structure does. I also found out that getting it set up to work with our stuff takes way more time than expected, especially if you don't know what its whole structure does. And now, even the parts we like can be a little tricky to find on their menu. **What problems is BackBox solving and how is that benefiting you?** Now our security is way better because all this happens automatically. We were always here taking apart different tools and had some gaps that let everyone get to know about us. Now we have a whole place where we can check everything and even run tests on them. ### 7. Efficient Network Management with Room for Interface Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Venkat Rahul S. | Network Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about BackBox?** I find BackBox incredibly useful for automating backups and managing configuration changes across our infrastructure. It saves a lot of time by allowing me to execute commands and validate vulnerabilities across multiple devices with ease. I really appreciate the automation and ease of use, which help reduce manual work and human errors. BackBox's ability to manage over 600 devices with just a single click greatly improves efficiency for me. The initial setup was fairly straightforward, which allowed us to start automating tasks quickly. **What do you dislike about BackBox?** One area that could be improved in BackBox is the user interface and reporting features. Some advanced automation workflows can also take time to customize and troubleshoot. Adding more built-in templates and improving dashboard visibility would make the experience better. **What problems is BackBox solving and how is that benefiting you?** I use BackBox primarily for backups and automating configuration changes across over 600 devices, which saves significant time and effort. It improves efficiency, reduces human error, and simplifies network management with just a click. ### 8. Simplifying Network Operations Every Day **Rating:** 4.5/5.0 stars **Reviewed by:** Fabio M. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about BackBox?** What I like most about BackBox is how reliably it simplifies network backup and automation. It cuts down on manual work, improves visibility across devices, and makes day-to-day network management much easier overall. **What do you dislike about BackBox?** What I dislike about BackBox is that software updates and version changes don’t always feel seamless. Sometimes, a new release can introduce issues or require extra attention during review and testing before I’m comfortable adopting it fully. **What problems is BackBox solving and how is that benefiting you?** BackBox is solving repetitive and time-consuming network management tasks such as backups, configuration checks, and routine maintenance, which helps reduce manual effort and human error. It benefits us by saving time, improving operational consistency, and making recovery and day-to-day administration much easier. ### 9. Outstanding Product and Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rui D. | Professor Assistente Convidado, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about BackBox?** From the seamless automation of network tasks to the robust backup and recovery features, BackBox has truly enhanced our operational efficiency and security. The intuitive interface and powerful automation capabilities have significantly reduced manual workload, allowing our team to focus on strategic initiatives rather than routine maintenance. The reliability of the platform gives us confidence that our configurations and backups are always up to date and secure. I highly recommend BackBox to any organization looking to streamline network management and improve overall system resilience. **What do you dislike about BackBox?** At the moment, we are fully satisfied with BackBox and have no concerns or dislikes. The product meets our needs efficiently, providing reliable automation, backups, and security. It has been a valuable tool for our operations, and we appreciate the continuous improvements and support from the BackBox team. **What problems is BackBox solving and how is that benefiting you?** BackBox is primarily solving the problem of time-consuming and repetitive network management tasks. The biggest benefit for us has been the automation of critical operations such as device backups and configuration restoration. By automating these processes, we significantly reduce manual effort, minimize human error, and ensure faster recovery in case of incidents, allowing the team to focus on higher-value tasks. ### 10. Rolling back bad network changes is quick and painless **Rating:** 4.5/5.0 stars **Reviewed by:** Abdul A. | Network configuration Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about BackBox?** BackBox is also ideal in the automation of network device backups and configuration. Its capability of scheduling and checking backups on a wide variety of devices, such as firewalls, routers, and switches is a colossal time-saver. The automated checks of compliance are also greatly appreciated by us, to make sure that all configurations are in line with our security policies. **What do you dislike about BackBox?** Although very strong, the initial configuration of BackBox may prove to be very complicated, particularly when it comes to dealing with a very heterogeneous network setup. The user interface is rather functional, but a little dated, and could use a more modern, user-oriented update. **What problems is BackBox solving and how is that benefiting you?** Our issue of manual and intermittent network device configuration backups has been completely solved with BackBox. In the past, we used a combination of personal scripts and manual processes which tended to result in old configurations and long recovery times in case of an outage. BackBox will now automatically back up and verify each device every night. ### 11. It is now painless to maintain our firewalls in accordance with security policies **Rating:** 4.5/5.0 stars **Reviewed by:** Rafaela T. | Network engineer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about BackBox?** BackBox performs well with its network automation. It also verifiably files all our critical device settings on a nightly basis giving us peace of mind and continuity. I particularly find it to be very valuable in that it is able to automate configuration changes across multiple devices with a single action, which saves a great deal of manual errors. In addition, its proactive nature of detecting and rectifying security vulnerabilities keeps our infrastructure resilient. This is an automated and thorough network hygiene solution that is priceless. **What do you dislike about BackBox?** Although it is, in general, an excellent tool, the initial setup and configuration of BackBox may be somewhat complex to a beginner user. The user interface is powerful but not the most intuitive at times particularly when using its advanced reporting options. Certain older and more niche network devices can only be integrated through the custom scripting option, which is an additional step. It is not a deal killer, but it does translate to higher learning curve as compared to expectations. **What problems is BackBox solving and how is that benefiting you?** BackBox addresses the colossal nightmare of manually managing error vulnerable network devices. We used to spend hours on backups and it was likely that our configuration has drifted or we are out of date security patches and we risked outages. Any configuration is currently stored in backup and validated on a daily basis. This minimizes our load in operations and raises red flags as soon as there are inconsistencies, which increases the security. We have shifted to the strategic work of our team, and our network has become much more stable. ### 12. Efficient scheduling and alerts for servers **Rating:** 4.5/5.0 stars **Reviewed by:** Leandro I. | Network operations administrator, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about BackBox?** The best part of BackBox is how it reduces the stress of managing network devices. I use it regularly to track backups and updates. Its features for automation and scheduling save a lot of time and prevent mistakes. It also helps my team coordinate and stay aware of each device’s status. Overall, it has made our workflow more reliable and less prone to errors. **What do you dislike about BackBox?** What bothers me about it is the lack of advanced reporting. I often need granular details for audits, but the built in reports don’t cover everything. I have to spend extra time formatting data outside the software, which interrupts my workflow and adds unnecessary steps to my backup management tasks. **What problems is BackBox solving and how is that benefiting you?** BackBox really helps us maintain operational continuity. By automating backups and integrating with monitoring tools, it reduces human error and prevents downtime. It’s especially helpful for our IT team because we spend less time chasing failures and more time on other critical projects. The software has simplified daily routines and made data management much more predictable. ### 13. BackBox supports our structured automation in network environments **Rating:** 4.0/5.0 stars **Reviewed by:** Mina V. | Network systems admin, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about BackBox?** What I like most about it is how it simplifies backup and management of network devices. I rely on it often, so frequency of use is consistent in my workflow. It integrates well with tools like ServiceNow, which improves coordination. The number of features for automation and scheduling is very helpful. Implementation didn’t take too long, and it now supports my daily work by reducing manual steps. **What do you dislike about BackBox?** What I don’t like is that BackBox doesn’t always adapt well to uncommon setups. Implementation took longer because we had to tweak things manually. Even with a solid number of features, some options lack flexibility. This reduces frequency of use when dealing with edge cases. **What problems is BackBox solving and how is that benefiting you?** This platform helps me avoid manual work related to network backups and device management. I use it often, so frequency of use is high in my role. The number of features supports automation and saves time. With integration into our existing tools, it fits smoothly into our workflow. It benefits my team by reducing errors and making maintenance tasks more consistent. ### 14. It has clear structure for managing multiple network devices **Rating:** 4.0/5.0 stars **Reviewed by:** Robert C. | Systems Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about BackBox?** I personally like that BackBox is able to reduce the number of repetitive tasks in my day to day network work. I will not have to undergo the same configuration steps over and over again because I will be able to trust it to do it efficiently. I combine it with SSH tools and service desk systems, which can keep everything on track. I have the variety of features that provide me with sufficient control to handle the usage of various devices, and it allows me to be consistent without having to check each action manually. **What do you dislike about BackBox?** BackBox has failed to provide quick changes needed when I want them. Although it has plenty of features, they might turn straightforward tasks into the complex ones. My workflow is also impacted by the fact that I have encountered small problems with the usage of the same with SSH tools or service desk systems. **What problems is BackBox solving and how is that benefiting you?** BackBox also addresses the issue of redundant configuration processes on various devices of the network. I had to manually implement changes and check them up before I could use it and this was time consuming. It has made it possible to trust it to maintain consistency in configurations and minimize errors. My activity is structured with the help of SSH tools and ticket systems. ### 15. It keeps network systems organized every day **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas G. | Information security engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about BackBox?** The greatest benefit of this software to me is that it eliminates the aspect of repeating the same network activities again and again. Setting up configurations was tedious, but currently, I can count on the functionality of automation. The features related to scheduling of tasks are sufficient to my requirements. I also combine it with SolarWinds that helps in keeping things in check. It has made my daily work to be more structured and easy to handle. **What do you dislike about BackBox?** I do not like how BackBox may seem limited when working with a very specific network configuration. Other features are too shallow and this implies that I occasionally have to leave the platform to complete an assignment. The amount of features is good, though not necessarily high in case of advanced requirements. **What problems is BackBox solving and how is that benefiting you?** The biggest issue that BackBox addresses in my case is the discrepancy between network devices. I would take a lot of time in checking settings though it is now done more easily. The features allow automating regular actions and this is the reason why my work is easier. It has also enhanced my day management and minimized the chances of making mistakes that further keep my team on course. ### 16. Reliable protection for routers, switches and firewalls **Rating:** 4.5/5.0 stars **Reviewed by:** Janet P. | IT Systems Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about BackBox?** One of the things that I like about BackBox is that it assists in avoiding misconfigurations of our network devices. Our online retail IT setting is full of routers and firewalls that have to be constantly updated and the platform is perfect in ensuring that any change is documented and backed up. With alerts and versioning and data provided by SolarWinds and incident tickets provided by ServiceNow we have the opportunity to identify problems before they can impact service. **What do you dislike about BackBox?** A weakness that I have observed in BackBox is that it is a bit cumbersome to write reports on several devices simultaneously. At times, to get a consolidated view of all backups in our IT team, we have had to manually export data in the platform, which will add additional work. **What problems is BackBox solving and how is that benefiting you?** In the case of our IT department, BackBox will address the issue of monitoring and securing the settings of network devices. Backups were forced to be carried out manually and misconfigurations were likely to slip through before usage. Auto schedules and version management can now be used to restore devices in a hurry, and ensure consistency between routers, switches, and firewalls. This enhances efficiency, minimizes chances of downtime and in case of changes in the network, it makes our e-commerce platform run smoothly. ### 17. Our teams can efficiently manage backup versions **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Network infrastructure manager, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about BackBox?** The most appropriate thing about BackBox is that it guards our infrastructure, backing up all network devices automation. When it comes to the management of IT systems, I was involved in the process of manual backups that were costly in terms of time, and in some cases, the configurations were lost. BackBox offers a scheduled backup, a versioning facility and automated restore which is a massive relief. **What do you dislike about BackBox?** My experience shows that one of the weaknesses of BackBox is that not all external alerting configurations can be configured automatically. In IT operations, the implementation of BackBox with Slack or ServiceNow to receive notifications in their entirety required some troubleshooting, now and then. **What problems is BackBox solving and how is that benefiting you?** In the case of our IT department, BackBox will resolve the issue of having to back up hundreds of devices in the network. Manual backups in the past, could lead to errors, and the process of error recovery was very stressful. The version control, scheduling, and restoring features of the platform make it simpler. This will enable my colleagues and me to spend less time on the backup maintenance, less downtime and also enhance reliability in network operations. ### 18. It's real reliable network automation for daily operations **Rating:** 4.5/5.0 stars **Reviewed by:** Bernardo T. | Senior network solutions architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about BackBox?** My favorite feature of BackBox is the manner in which it looks after repetitive network tasks in an organized manner. The implementation process was not disruptive because it was seen as controlled. We have connected it to ServiceNow and our alerting systems within the company so that changes and backups are synchronized. I spend almost every day on the platform, which demonstrates how it is an important part of my everyday life. My work is much more predictable due to the number of features that are oriented to device configuration and policy validation. **What do you dislike about BackBox?** A disadvantage of BackBox is that certain complex workflows need more technical scripting expertise slowing down the assimilation amongst junior team members. As part of the implementation, we discovered that some jobs could not be customized as easily as they were supposed to be customized. Although it can be integrated with other systems, it may need time to fine-tune all connections. This affects our work as it introduces additional procedures when we are in need of deploying new automation operations fast. **What problems is BackBox solving and how is that benefiting you?** The biggest issue BackBox is fixing on our behalf is uncontrolled changes of the devices. Previously we were relying on manual reviews and that opened loopholes. Once implemented, automated backups and policy scans are performed on a regular basis and the frequency of usage guarantees that nothing gets by. Its integration with our helpdesk tool associates each change with a request and this makes us organized. My colleagues are also less stressed since now we are no longer responding to avoidable misconfigurations. ### 19. Stronger backup discipline across distributed devices **Rating:** 4.5/5.0 stars **Reviewed by:** Otto F. | Cybersecurity Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about BackBox?** The greatest benefit of BackBox to me is that it paves consistency in network operations. I use it day by day to support configurations throughout routers and security appliances, a level of manual intervention is minimized. We matched it with our service desk platform internally to record the results of tasks in order to comply. The implementation was a matter of planning, but once it was done it became part of our routine. It is able to maintain stable infrastructure due to its automation capabilities. **What do you dislike about BackBox?** The thing that I consider difficult about BackBox is the preparation that has to be done at the start. Determining the type of devices and establishing correct credentials was more time consuming. Our frequency of use is high and so even slight set-up errors impacted on scheduled tasks. The features are robust, but the features can cause the environment to be technical. This added work load to our network team at the initial stages. **What problems is BackBox solving and how is that benefiting you?** BackBox eliminates the risk of losing of important network configurations. Prior to its usage, the backup was not very regular and was done manually. Automated schedules are currently in place which are keeping all the firewall and switch configurations safe. This is advantageous to us because of lower risks of downtimes and enhanced compliance preparedness. It has also boosted team confidence due to the knowledge that recovery points can be applied. In its day to day activities, it eliminates speculation of how the devices will be maintained. ### 20. Never worry about losing configurations again **Rating:** 4.5/5.0 stars **Reviewed by:** Cira G. | Systems Reliability Engineer, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2026 **What do you like best about BackBox?** I like BackBox since it will provide our IT department with assurance in recoverability preparedness. The version history of automated backups of the network devices or server that has gone down means that we can have the networks reconfigured in a short period of time. It has enhanced our daily workflow, and the characteristics of grouping the devices and controlling the storage allocations have helped us to preserve the compliance as well as prevent any inconveniences during the updates or maintenance windows. **What do you dislike about BackBox?** The ability to control the complexity of groups of devices and backup versions at the same time is the primary disadvantage to me. Making sure that devices were carefully mapped to schedules during rollout was necessary. The mistakes are easily spotted because of the number of times that they are used on a daily basis, which might have an impact on the confidence with the system. This is because alerting is a simple procedure, hence additional time is required to verify the failed backups and intervention. **What problems is BackBox solving and how is that benefiting you?** BackBox will eliminate the issue of inconsistent backup methods and minimize the threat of configuration or data loss. It used to be automated and IT staff used to work with every device manually, which led to mistakes and discrepancies. We can now have automated backups, version retention and alert notifications which has brought upon us the advantage of having our network devices and servers always safe. This will help us IT team to save hours of manual work, stress, increase the speed of recovery, and ensure business continuity. ### 21. Simple Backup Management, really needs to evolve and include config management capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Philip T. **Reviewed Date:** February 04, 2026 **What do you like best about BackBox?** I like that BackBox is web-based, making it simple to use and easy to add and manage devices along with their configurations. It's valuable because even a novice can use it with just a bit networking experience. I also appreciate their technical support which is very hands-on and helpful. Setting it up was very easy, and we managed to get it up and running within a couple of days. **What do you dislike about BackBox?** I would like to see Backbox continue to mature toward a full configuration management across common network and security device types. While Backbox is very strong in back and very basic config management, there is a gap when it comes to declarative, repeatable configuration management at scale. I'd like to see functionality found in Ansible and Terraform which allows me to define desires config state, manage config drift, and apply consistent conf across many devices. Would also be nice to see some sort of AI agent that would help automate all tasks within backbox **What problems is BackBox solving and how is that benefiting you?** BackBox simplifies managing backups for all our devices, making it easier for anyone with basic IT or networking experience to use. ### 22. Efficient Backup and Restore with Flexible Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Azeddine B. | Senior Network and Security Consultant **Reviewed Date:** February 04, 2026 **What do you like best about BackBox?** I really like BackBox for the basic tasks of backing up and restoring device configurations. Its ease of use stands out, especially the ability to create scripts easily to gather different information from equipment or push configurations to devices. Another great aspect is the flexibility around custom and additional scripts, which helps automate repetitive specific tasks. This is particularly beneficial for backups, pre/post-upgrade checks, and config validation. Initial setup was straightforward; once you configure a service account for backups with the first equipment, you can easily replicate this setup to add more equipment. **What do you dislike about BackBox?** I don't like the lack of visibility and reporting with custom reports or trend views. Troubleshooting is difficult when a device is not able to be backed up because the logs are not easy to read and sometimes misleading, it's like only the support team can decode them. The API integration for adding equipment at scale needs improvement, for example using a CSV file with authentication to add multiple devices at once. **What problems is BackBox solving and how is that benefiting you?** I use BackBox to save and restore configuration of network devices. It quickly sets up equipment with just an IP and username. It's easy to use, enables scripting, automates tasks, and performs backups and configuration validation. ### 23. A reliable and intuitive solution for network equipment backup **Rating:** 4.5/5.0 stars **Reviewed by:** Wajdi C. | Ingénieur sécurité réseau, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about BackBox?** What I appreciate most about BackBox is its ease of use for backing up and managing network equipment configurations. The interface is clear and intuitive, which greatly simplifies daily operations, even with a large number of devices to manage. The automation features save a lot of time, especially for scheduled backups, compliance checks, and configuration comparisons. I also appreciate the reliability of the solution: backups run smoothly and restorations are simple and effective when needed. Finally, BackBox support is very responsive and competent, which is a real asset in a critical network environment. **What do you dislike about BackBox?** There are ultimately quite few major negative points to report. It can be noted that some advanced features require a slightly longer learning curve, especially for very specific scenarios or deep integrations with other tools. The interface, although generally clear, could sometimes be even more customizable to adapt to very particular use cases. Finally, depending on the size of the infrastructure, processing times for some massive operations can be improved, even though it remains acceptable in the majority of situations. **What problems is BackBox solving and how is that benefiting you?** BackBox addresses several key issues in network infrastructure management. Firstly, it secures equipment configurations by ensuring regular and reliable backups, which significantly reduces the risk of data loss in the event of an incident, human error, or hardware failure. This provides us with real peace of mind and enhances our ability to quickly restore operational service. The tool also facilitates configuration change tracking through automatic version comparison, which helps to quickly identify modifications, understand their impact, and resolve issues more efficiently. This improves our responsiveness and reduces the time spent on investigation. Finally, BackBox allows us to automate many repetitive tasks related to network equipment management, saving us time, reducing the risk of error, and enabling us to focus on higher value-added tasks for the company. ### 24. BackBox: Simple Network Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about BackBox?** I like BackBox most for how quickly it lets you automate reliable backups and upgrades across many network and security vendors without needing to write complex code. Its multi-vendor support and thousands of pre-built automations make it easy to standardize tasks like configuration backup, 1‑click restore, OS and firmware updates, and compliance checks across firewalls, routers, and other devices. The 5‑step backup verification and configuration comparison features give strong confidence in recovery and make troubleshooting “what changed” much faster during incidents. **What do you dislike about BackBox?** The UI can feel dated and not very intuitive for new users, which contributes to a steeper learning curve when you start building more complex automations. Integrating with ITSM, CMDB, and SIEM tools like ServiceNow, Jira, or external SOC platforms often requires custom scripting or API work instead of native, plug‑and‑play connectors. It also lacks built-in real-time monitoring and incident/ownership handling, so you usually need separate tools for alert management and detailed reporting. **What problems is BackBox solving and how is that benefiting you?** BackBox automates backups, upgrades, and compliance across multi-vendor networks, replacing manual scripts. This cuts downtime risks, shortens maintenance, and frees time for engineering over housekeeping. ### 25. Efficient Backups and Network Automation with BackBox **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin G. | System administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** I find that BackBox is an intuitive and easy-to-use tool, which makes it accessible even for users with little experience. I especially like that the platform comes with pre-existing scripts, which is extremely valuable as it saves us a lot of time by eliminating the need to develop scripts or tools on our own to perform backups. This aspect makes the process more efficient and less laborious, significantly contributing to improved productivity. Additionally, I appreciate the support that BackBox offers during the configuration of the web part, which facilitates its implementation for those who have basic knowledge of Linux. **What do you dislike about BackBox?** The execution of massive tasks could be improved by suggesting the inclusion of some notice or disclaimer when applying actions massively. **What problems is BackBox solving and how is that benefiting you?** BackBox automates scripts for various network technologies, saving time in the creation of scripts and tools to perform backups. It is an intuitive and simple tool, which facilitates use and optimizes the backup process of network devices. ### 26. Efficient Network Automation Made Simple with BackBox **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan S. | IT Network and Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about BackBox?** What I appreciate most about BackBox is how it streamlines and automates complex network operations. By offering a centralized platform for handling backups, configurations, and compliance, it helps save time and minimizes the risk of human error. The user-friendly interface, combined with robust automation features, makes it straightforward to maintain consistency across all devices. This approach ensures both reliability and security, all without introducing extra complexity. **What do you dislike about BackBox?** What I dislike about BackBox is that its interface can feel a bit complex at first, and some advanced features require extra configuration to fully leverage. **What problems is BackBox solving and how is that benefiting you?** BackBox addresses the challenge of managing network device backups and configurations across various platforms. By automating these tasks, it not only reduces manual work but also helps minimize errors and maintain compliance. For me, a key advantage is the centralized backup management, which significantly speeds up and improves the reliability of monitoring and restoring configurations. ### 27. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin M. | Network Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** BackBox is actively investing in their product adding new and improved features. **What do you dislike about BackBox?** Tasks need the ability to override variables per device. **What problems is BackBox solving and how is that benefiting you?** Backbox solves the issue of Configuraiton Management, Policy Management, and network automation. ### 28. Reliable routines for busy teams **Rating:** 4.5/5.0 stars **Reviewed by:** Luisella L. | Infrastructure support engineer, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about BackBox?** The best aspect of BackBox is that I can maintain my workflow without truly having any additional headaches. Its installation did not disrupt our current system and its functionality matches what we need in terms of functionality. I rely on it quite frequently throughout the week since it merely makes things stable. The customer support was also quick whenever I needed assistance hence I never felt stuck during peak hours. **What do you dislike about BackBox?** What irritates me about BackBox is the fact that certain updates are rough during an initial period, and they slow me down until I become accustomed to it. Implementation of new releases occasionally disrupts my rhythm, particularly when I am closing tasks. I also believe that some of the features can be enhanced further, and therefore, I sometimes require external tools. Customer care comes in when I call but the hiccups still cost me time when I have business to transact. **What problems is BackBox solving and how is that benefiting you?** BackBox was simply eliminating the bother of re-examination of things that one could easily miss in the past. Its implementation did not interfere with our team, and the features align with the jobs that we have to handle on a regular basis. That is why it started using that significantly more often in our group, and it helped to lighten the day a lot. The customer support was able to intervene in a seamless manner whenever we were in need, thus making it possible to have things running in smooth flow without additional stress. ### 29. Saves so much time and effort! **Rating:** 4.0/5.0 stars **Reviewed by:** Daryl T. | Senior Technical Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about BackBox?** The automations and ability to remotely deploy firmware updates. **What do you dislike about BackBox?** Costs could come down slightly for smaller customers. **What problems is BackBox solving and how is that benefiting you?** Saving loads of time and effort, manually deploying updates. ### 30. Efficient Automated Backups, Some Minor Bugs **Rating:** 5.0/5.0 stars **Reviewed by:** gilles P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about BackBox?** I love BackBox for automated backups and automated checks that allow me to quickly detect issues. I also appreciate the ability to perform in-depth checks. **What do you dislike about BackBox?** We saw a bug with the change from daylight saving time to standard time. **What problems is BackBox solving and how is that benefiting you?** I use BackBox for automated backups and checks of our network equipment, which allows me to quickly detect problems. ### 31. Powerful Backup with Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Philip T. **Reviewed Date:** November 14, 2025 **What do you like best about BackBox?** I like that BackBox gives me a centralized, web-based interface that I can access from anywhere. Real-time operation makes it easy to see what’s happening and make decisions quickly. Their support team is a major plus: the service desk is responsive, open to feedback, and willing to collaborate with us on custom scripts that aren’t included out of the box. I also appreciate their flexibility in adapting BackBox to support a wide range of non-standard hardware. That willingness to work with our environment adds a lot of value. **What do you dislike about BackBox?** BackBox is powerful, but it’s not yet a streamlined automation platform. I’d like to see it evolve toward a more cloud-style, infrastructure-as-code approach similar to tools like Terraform. Right now, it lacks a true “snapshot” view of all configurations and a reusable template system that can be applied across different platforms. Common patterns exist, but the way they’re applied to different device types could be more standardized. A more robust backend model or configuration database, plus meta-templates that can be applied to device groups, would make it much easier to scale automation. That would reduce the need to manually customize each device or configuration set and make on-the-fly changes far more efficient. **What problems is BackBox solving and how is that benefiting you?** BackBox gives me centralized backup, inventory, and auditing for our network and enterprise devices. It simplifies updates and collects statistics that other tools typically miss. Its automation engine lets us handle many different operational scenarios from one place. While building the automation can be complex, once it’s in place, it’s accessible even to team members who aren’t programmers, which helps us spread the workload more effectively. ### 32. Effortless Network Backups and Restores with BackBox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about BackBox?** What I appreciate most about BackBox is how it automates reliable network device backups and allows for easy one-click restores, which saves a lot of time and minimizes manual work. The platform supports a variety of vendors, ensures configuration compliance, and enables quick remediation of vulnerabilities, all of which contribute to making network management straightforward and efficient. On top of that, BackBox provides a secure, centralized solution for handling backups and maintaining strong cyber resilience. **What do you dislike about BackBox?** At times, the initial setup can be somewhat challenging, particularly if you don't have previous experience. Some features, such as scheduling, could be more streamlined. However, overall, this is a robust tool that significantly simplifies managing network backup and security. **What problems is BackBox solving and how is that benefiting you?** BackBox addresses the challenges of manual and error-prone network device backups by automating the scheduling, verification, and recovery processes. This automation saves users time, minimizes downtime during recovery, and ensures the integrity of backups. Additionally, it supports security and compliance efforts through real-time monitoring and automated remediation. The platform’s centralized management of a wide range of devices further streamlines network operations and enhances overall cyber resilience. ### 33. BackBox Unifies and Simplifies Our Network Management **Rating:** 5.0/5.0 stars **Reviewed by:** Orlando H. **Reviewed Date:** November 14, 2025 **What do you like best about BackBox?** I really like being able to access all the equipment from a single platform with BackBox. This makes managing the devices on the network easier, as I can unify, configure, and verify the status of our network equipment efficiently. BackBox has replaced the previous tools we used in the company, such as Cisco Prime and Cisco DCNM, demonstrating its ability to integrate perfectly and meet our operational needs without the need for additional tools. Moreover, although the initial setup was done by an external provider, it seemed to be a simple process where we only had to provide the necessary information to add the devices. This shows that BackBox offers a user-friendly experience from the start, which is a valuable factor for our technological infrastructure. These aspects are reflected in my willingness to recommend BackBox, with a score of 10 on a recommendation likelihood scale. **What do you dislike about BackBox?** The information on the interfaces of network equipment is an area where there is room for improvement in BackBox. **What problems is BackBox solving and how is that benefiting you?** I use BackBox to unify network equipment, configure and monitor their status from a single platform, which improves our efficiency in device management and regulatory compliance. ### 34. Effortless Backup and Compliance with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** christian r. **Reviewed Date:** November 13, 2025 **What do you like best about BackBox?** I love how BackBox is easy to use, especially when setting up new backup and Intellicheck jobs, which has simplified training new users on the platform. The support provided by BackBox has been fantastic, always willing to work with us and assist if we have any questions, which contributes significantly to our positive experience. Additionally, the platform itself is intuitive and simplifies the process of building and automating new jobs or scripts, allowing us to focus on testing and automating tasks within our environment efficiently. Moreover, the initial setup of BackBox was straightforward, and while time-consuming due to the number of checks we've built, each check is individually easy to build, and BackBox support is always ready to help. The supportability and ease of training new users were key reasons for switching from Joval, and we've been very satisfied with our decision. **What do you dislike about BackBox?** I looked at using the vulnerability management tool in BackBox, and found that it doesn't add enough value compared to other vulnerability management tools to warrant switching from our existing toolset. **What problems is BackBox solving and how is that benefiting you?** BackBox fills our configuration compliance auditing gap, simplifies network backup and checks, and is user-friendly, making it easy to train new users. ### 35. Efficiency and Simplicity with BackBox **Rating:** 5.0/5.0 stars **Reviewed by:** Marine L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about BackBox?** I love the ease of use and ergonomics of BackBox, which save time and improve efficiency. Daily checks are done much faster and more efficiently. **What do you dislike about BackBox?** The mode of dismissal which is a bit complex. **What problems is BackBox solving and how is that benefiting you?** I use BackBox for backups and daily script checks, which makes them much faster and more efficient. ### 36. Unique Automation and Resilience for Enterprise IT **Rating:** 3.5/5.0 stars **Reviewed by:** Steven S. | IT Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about BackBox?** The automation is pretty unique and there is a strong focus on the IT resilience that helps many of our larger and enterprise clients. Also it appears we are able to quickly recover from cyberattacks with the back end work that is allowed. **What do you dislike about BackBox?** The UI is a little clunky and doesn't have a lot of advanced features to help with analytics and reporting. We want to be able to dive deep into the performance, but sometimes we are limited **What problems is BackBox solving and how is that benefiting you?** To identify security concerns based on the Unix build. We like to use the tool for the access controls and monitoring and transparency of the network automation. ### 37. Portable and Clear Reporting, But Needs Mobile App and Broader Device Support **Rating:** 4.5/5.0 stars **Reviewed by:** Chloe K. | SOC Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about BackBox?** I find the portability of BackBox to be of great value. I will be able to implement it on-site without installing a single software and get the important security information. I also like the fact that the reporting functions are clear and concise, and it is therefore easy to present complex technical findings to non-technical clients. **What do you dislike about BackBox?** It is a bit hard to analyse on the go due to the absence of a specific mobile application. In addition, the software may be improved to support other less popular devices. More efficient creation on individual client report would also be better. **What problems is BackBox solving and how is that benefiting you?** Previously I relied largely on manual network testing and I was often time and resource bound. The work of gathering the necessary data was not quick either, which also had an impact on the project schedules and profitability. BackBox has changed the way I do my work. The ability to deliver a rapid assessment of security posture of a network has not only increased my client satisfaction, but it has also helped me to grow my business. ### 38. Easy Deployment, Simple Management, and Straightforward Restores **Rating:** 5.0/5.0 stars **Reviewed by:** Alon R. | System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about BackBox?** It’s easy to deploy and easy to manage. The restore process is straightforward, and it restores almost everything in the list. **What do you dislike about BackBox?** Sometimes one job, or even multiple jobs, fail. In most cases it doesn’t seem related to the backbox itself, but it still takes time to resolve. **What problems is BackBox solving and how is that benefiting you?** We use all kinds of automation to save time and reduce the need for human resources. ### 39. Overview of the BackBox **Rating:** 5.0/5.0 stars **Reviewed by:** Vikram G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about BackBox?** Yes, ease of backup multiple devices, multiple customers on same console. **What do you dislike about BackBox?** integration can be improved; this is the only improvement I can suggest rest everything seems to be a good. **What problems is BackBox solving and how is that benefiting you?** Backup is main issue every IT organisation facing this time and BackBox is the one of the best tool that provide backup support which reduce cost of IT. ### 40. Automate Backup with BackBox, Excellent Support but Complex Configuration **Rating:** 4.0/5.0 stars **Reviewed by:** ottavio c. | security engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about BackBox?** I like the technical support of BackBox, it is good technical support. I also appreciate the automation of processes and the web UI. **What do you dislike about BackBox?** Some types of fighwords, particularly those related to the checkpoint sale, make it a bit more difficult to set up automatic backups. **What problems is BackBox solving and how is that benefiting you?** I use BackBox for automatic backup storage and I receive notifications and alerts if a backup fails. ### 41. BackBox automation finally made our security posture predictable **Rating:** 4.5/5.0 stars **Reviewed by:** Martin R. | Cloud security operations engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about BackBox?** BackBox has helped to automate our intricate deployment pipelines. I particularly like that it can unify dissimilar systems and our release process became incredibly smooth. Another advantage of the agent-based automation is the ability to execute tasks on designated servers that is invaluable to our old applications. **What do you dislike about BackBox?** Although BackBox is not lightweight, the initial configuration was somewhat overwhelming to our smaller team. More ready-built automation templates of frequently used cybersecurity operations would also be of interest to me to accelerate the initial adoption. Once in a while, to find the path to the specific setting, one might have to dig through documentation. **What problems is BackBox solving and how is that benefiting you?** Our manual security configuration was giving us trouble all over our expanding cloud. BackBox has earned us a much improved security posture and helped us to eliminate misconfigurations. We can now roll-out uniform security policies in new settings much more quickly. ### 42. Intuitive Installation, Rich Features **Rating:** 4.5/5.0 stars **Reviewed by:** pascal G. **Reviewed Date:** February 03, 2026 **What do you like best about BackBox?** I appreciate the ease of use and the functional richness of BackBox. The installation is very simple and intuitive, and it took me less than 2 days to master the solution. The ease with which my client can back up and reinject Fortinet and Cisco configurations after an incident is remarkable. **What do you dislike about BackBox?** The solution is not well known enough, so customers think it's a 'nice to have'. **What problems is BackBox solving and how is that benefiting you?** I use BackBox to help my clients monitor their network and security assets, manage the solutions, and raise alerts more easily. ### 43. best backup and automation tool for security devices **Rating:** 5.0/5.0 stars **Reviewed by:** Ihsan C. | Security Architect, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about BackBox?** Sase products and services are being supported started with Meraki. Product is now pushing itself for automation and integrity services. Backward compatibility with existing products is a plus in new releases. Support team is enthusiastic for additional devices to be supported. Number of new CVEs supported in the system has been increased throughout the latest updates. **What do you dislike about BackBox?** AI related capabilities are not seen in the product. Main Sase vendors are still not supported. There's no cloud or marketplace deployment where we can utilize additional monitoring scenarios. Incident management and proper alerting mechanisms can not be conducted throughout the system. **Recommendations to others considering BackBox:** It's an all-in one solution. Please don't think very complicated. Just install it on the VM. with the required resources. It needs storage. Use the backbox in all automation cases ad think like secops guy. Time is money. Automation is the future. Purchase in a bundle and get the license for all planned integrated devices, the discount rate differs ifor the number of devices. **What problems is BackBox solving and how is that benefiting you?** We have strict rules and security regulations,, and compliance requirements for the operational management of security devices. Backbox solves the regulation and compliances requirements. Automation is a must for security devices in terms of operation and security. We use backbox as the main gateway for automation. Upgrades, rollbacks and scripting operations are all conducted through backbox. Access solution is very easy to deploy and cost effective ### 44. Streamlined Backups with Room for UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** I use BackBox for taking device backups and scheduling them, which helps in saving manual efforts and reducing the risk of missing backups due to human errors. I also find it valuable for developing auto scripts to upload files on multiple boxes and for device OS upgrades. Additionally, it's useful for rectifying policies on devices. **What do you dislike about BackBox?** Sometimes, BackBox is not user-friendly for the operation guys. I don't know why, but they feel it is very clumsy. It could be simplified or made more interactive. **What problems is BackBox solving and how is that benefiting you?** I use BackBox for capturing device backups, scheduling them to save manual effort and avoid missed backups due to human error. It helps us with device OS upgrades and policy rectifications, making operations smoother. ### 45. BackBox empowers our newest team members to confidently tackle advanced network tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Rodolphe K. | Network Fabric Automation Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about BackBox?** I especially like the proactive drift detection BackBox. It makes us immediately aware that our setup has become compromised in any way that does not correspond to our provided security templates, in any configuration that may go on to cause a problem. To give an example, it recently alerted us to a minor ACL change on a key router which passed our change control and we were able to roll it back. Such watchfulness brings us so much peace. **What do you dislike about BackBox?** In its generality, the reporting features may be more granular in customization options with respect to specific audit requests. Sometimes deployments of bigger scripts on hundreds of devices may take too long to implement in parallel which may not be optimal. It was more of a steep learning curve so that our junior staff could tap into the maximum capability of its scripting language at the beginning. **What problems is BackBox solving and how is that benefiting you?** The biggest difficulty we faced was in ensuring a uniform security posture of all our heterogeneous network devices without manually intervening it on a continual basis. We had issues keeping all our firewalls, switches and routers, to comply with our latest hardening instructions. BackBox now automates validation and fix of configuration mismatch with our golden images. This has changed our audit ready position of an urgent scramble to a gradual progress serene process and our compliance overhead has been greatly cut. ### 46. System and Process Leader **Rating:** 4.5/5.0 stars **Reviewed by:** Ozgur D. | System and Process Leader, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about BackBox?** It is very practical, fast and has plug-in support for every product that can be backed up. **What do you dislike about BackBox?** Inability to change SSL certificate via web UI **What problems is BackBox solving and how is that benefiting you?** It allows us to easily backup systems, especially those that are difficult to back up. ### 47. Backbox is efficeient and easy to use & manage. **Rating:** 5.0/5.0 stars **Reviewed by:** Shimon W. | System team, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about BackBox?** Hi. Yes, the product is easy to configure & understand. It has a lot of featuers and devices. **What do you dislike about BackBox?** I don't find something which I dislike. I'ts working properly. **What problems is BackBox solving and how is that benefiting you?** We have many devices which needed to be backed up. Backbox solved us a lot of problems. I'm more productive since I don't have to handle backups. I aggree and add the it helps up manage all sorts of devices which do not complaient with our backup system. ### 48. Nightly network config dread transformed into calm efficiency with BackBox **Rating:** 4.5/5.0 stars **Reviewed by:** Paola F. | Network Automation Lead, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about BackBox?** The most attractive thing about BackBox is its outstanding flexibility within client networks which as it may turn out to be a cross-vendor relationship or even older pieces of hardware. It has a regular interface to control devices that formerly involved hopping around a half a dozen native tools. The pre flight checks that are built in, before anything is pushed is also something we adore, so many accident issues are saved in our diverse environments. **What do you dislike about BackBox?** Though robust, tracking individual historical alterations or configurations within the deep audit trails can be a bit cumbersome and sometimes you have to have the exact search terms. Creating some very complex, multi step custom automations from scratch can also require a bit more of a learning curve than basic tasks. On top of that, making some of the out of the box reports provide unique client facing metrics isn’t as straightforward as it should be. **What problems is BackBox solving and how is that benefiting you?** Our biggest challenge was keeping our dozens of client networks up and running in a consistent, quality manner; every network had a unique mixture of network devices of different ages and of different manufacturers. Recruitment of new engineers brought about a high process where it took a long time to introduce them to the specific requirements of individual clients which was highly uneffective. With the BackBox implementation we are now able to make standardized configuration backups and health checks consistent across all client environments and irrespective of the hardware the systems are running on. This has really simplified service delivery to us and minimising knowledge transfer burden to new employees. ### 49. Effortless Backups with Intuitive Interface and Powerful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about BackBox?** The user-friendly interface and simple setup process make it easy to manage backups and automate tasks, even for newcomers to the platform. Additionally, the centralized dashboard and comprehensive reporting features are extremely helpful for monitoring purposes. **What do you dislike about BackBox?** The initial setup and mastering of the platform's advanced features, especially the scripting language, can be challenging for new users or smaller teams. **What problems is BackBox solving and how is that benefiting you?** BackBox addresses the challenges of configuration management and helps reduce manual errors when working with a variety of vendors. It offers the advantage of quick, one-click recovery, streamlines processes through automation to save staff time, and maintains robust, ongoing security compliance. ### 50. Making life easy when using automation for backup our devices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about BackBox?** The automation scripts running for backingup our core devices Also not only the backups, the machine has the ability to execute scripts that are helping us to get a specific output from our devices and save them n csv and review them later. **What do you dislike about BackBox?** To be honest, I am using the machine for like 7-8 years and I have never came across a downside of backbox. **What problems is BackBox solving and how is that benefiting you?** Backbox saved a lot of headache of creating scripts to backup our core device, getting outputs from those devices, and also monitoring if changes has been done to those devices. ## BackBox Discussions - [What is BackBox used for?](https://www.g2.com/discussions/what-is-backbox-used-for) - [View BackBox pricing details and edition comparison](https://www.g2.com/products/backbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+18%3A37%3A58+-0500&secure%5Bsession_id%5D=942eefc1-89ca-4a0e-a8cb-9b7a8353275d&secure%5Btoken%5D=9e2f1142a9a462fde4301a3b19776ab3f3f6a6f6fc206836870135cb18affcf0&format=llm_user) ## BackBox Integrations - 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[Zabbix](https://www.g2.com/products/zabbix/reviews) ## BackBox Features **Configuration** - Compliance - Scheduling - Maintenance **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Management** - Network Automation - User Provisioning - Resource Maintenance **Agentic AI - Network Automation Tools** - Autonomous Task Execution - Cross-system Integration - Decision Making **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Analysis** - Threat Detection **Network** - Scalability - Inventory - Infrastructure - Remote Access **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Logistics** - Communication - Scripting - Workflows **Management** - File Sharing - Security Standards - Encrypted Storage **Support** - Real-time alerting - Hybrid Infrastructure Support - API Integration **Security** - Data Encryption - Security and Compliance - Deduplication **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Security - Network Automation** - Change Management - Security Automation - User Authentication and Authorization - Monitoring and Alerts **Agentic AI - Network Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BackBox Alternatives - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) - 4.6/5.0 (369 reviews) - [Progress WhatsUp Gold](https://www.g2.com/products/progress-whatsup-gold/reviews) - 4.4/5.0 (377 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (420 reviews)