--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1256 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1256 scale: '5' date_modified: '2026-09-01' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,256 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Atera Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. ## Atera Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Atera's **ease of use** exceptional, streamlining management and enhancing efficiency across various tasks. (386 reviews) - Users appreciate the **powerful automation tools** of Atera, enabling efficient management and consistent setup for new employees. (273 reviews) - Users appreciate the **all-in-one dashboard** of Atera, enhancing efficiency with seamless access to various tools and features. (260 reviews) - Users praise Atera for its **efficiency** , streamlining processes and enhancing remote management of devices. (210 reviews) - Users value the **proactive monitoring** and all-in-one platform of Atera, significantly enhancing productivity and efficiency. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users find **missing features** in Atera, such as insufficient alert context and lack of essential ticketing tools. (161 reviews) - Users find the **limited features** of Atera, especially in the mobile app, restrict overall functionality for freelancers. (135 reviews) - Users find **improvement needed** in Atera's interface changes and agent installation process, along with remote access reliability. (96 reviews) - Users note that **report loading times and limited customization** can hinder efficiency, revealing areas for improvement. (91 reviews) - Users express concerns about **feature issues** in Atera, citing limitations and disruptions affecting their workflow. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Computer Geeks of North Carolina and Atera **Rating:** 4.5/5.0 stars **Reviewed by:** Chris C. | Service Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Atera?** We've been using Atera for the better part of about 10 years now. I would say that their ticketing platform has come a long way since then. It's much more intuitive. Atera as a whole is flexible; more so now than ever before. As a legacy partner, we are getting the value out of our licensing for sure. Support is phenomenal as we have dedicated partner resources and everyone we've ever dealt with has been extremely knowledgeable and helpful. **What do you dislike about Atera?** While there are some hiccups with Splashtop, I have a backup solution just in case, but the Splashtop integration works 95% of the time. It's still annoying when it drops, even though the workstation says it's online. We tried Copilot licensing through Atera early upon release, but it didn't function as we expected. We got up with support, who fixed the issue, but we haven't really dove in with regards to using AI with Atera because of the experience we had. **What problems is Atera solving and how is that benefiting you?** Adelin is currently working with us on a weekly to bi-weekly schedule to help us refine our Atera experience and tailor it to exactly what we need. Concerning performance, I'd say it rivals the majority of RMMs out there, but being a lot smaller than some of the big RMMs, not as many resources can be put toward roadmaps, but every suggestion we give, I feel is taken to heart and pushed up the chain to the developers to see if there's an option for implementation. At one point, we were considering moving away from Atera and to Kaseya Ops, but since diving into our own "flavor" of Atera, we are slowly molding it to be exactly what we need it to be and it's nice knowing that support is behind us 100%! ### 2. Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle R. | Head of ICT Strategy and Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2026 **What do you like best about Atera?** Atera was easy for our ICT team to pick up and gave us a really good central view of our devices. Having monitoring, remote access, patch management, automation and asset information in the same platform made day-to-day support much easier. The patching and scripting tools were especially useful and saved us a lot of time managing endpoints across the organisation. **What do you dislike about Atera?** hile Atera worked well for our core RMM needs, some areas felt less mature as our requirements grew. Reporting and customisation could be more flexible, and patch management did not always provide the level of detail or control we wanted. We also found that some newer functionality received significant focus while parts of the core platform could still benefit from refinement. Overall, it remains a capable platform, but there are areas where larger or more complex ICT environments may start to feel its limitations. **What problems is Atera solving and how is that benefiting you?** Atera is helping us centralise device monitoring, patch management, remote support and IT automation across our environment. Having this information in one place gives our ICT team better visibility of device health and lets us respond to issues without needing to physically access the device. The biggest benefit has been reducing manual administration. Automated patching, software deployment, monitoring alerts and scripting allow us to manage a large number of endpoints more consistently and proactively. This saves technician time and helps us identify issues before they become larger support problems. ### 3. Stable, Clean, and Easy Monitoring with Built-In AI **Rating:** 4.5/5.0 stars **Reviewed by:** Dieter S. | 2nd line System Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 05, 2026 **What do you like best about Atera?** Overall a very stable platform, easy to add new monitoring agents (which are free!). While I don't agree with all their design choices, the interface is clean and easy to use. The SNMP and ping monitoring of devices which are not supported by an agent is a nice bonus. AI is built-in on the entire ecosystem and responds based on knowledge base articles that we created ourself (either internal only or externally visible for the customer). **What do you dislike about Atera?** I don't always agree with their UI design choices. Tabbed tickets are both a positive and a negative. It's easy to keep track of tickets you're working on but at the same time it makes that "ticket bar" look cluttered very fast. **What problems is Atera solving and how is that benefiting you?** Atera makes it easy to monitor when important devices (i.e. a server) goes down so we can immediately take action. The integrations with Splashtop, Anydesk and other remote desktop clients makes it a breeze to log into a system to diagnose or solve issues. Atera's AI integration also makes it a real time saver for quick fixes. ### 4. A practical way to coordinate technicians, users, and infrastructure work **Rating:** 4.5/5.0 stars **Reviewed by:** Alamgir H. | Senior WordPress Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about Atera?** The combination of Remote Monitoring and Management, Ticketing & Help Desk, and Patch Management is where Atera becomes genuinely useful for us. I no longer need a technician to maintain a separate spreadsheet of devices that still need attention and then spend time matching that list against open incidents and inventory records. When a machine goes offline, starts showing performance issues, or fails to install a patch, that information stays tied to the environment and to the support work around it. The IT department plans also bring RMM, ticketing, the service portal, automation, and Windows, macOS, and Linux support into the same workflow, which matters when the infrastructure is spread across different locations and device types. IT Automation Profiles have been especially helpful for turning repetitive maintenance into planned work, instead of something people do only when they remember. We use them for restarts, temporary-file cleanup, restore points, script execution, routine maintenance, and update policies. That same flexibility also makes it easier to scale a bad configuration, which we learned during an office expansion. We initially applied the same profile to devices with very different roles. Regular workstations behaved as expected, but two machines running overnight processes restarted during a window that made no sense for them. Nothing was technically wrong with the automation; the mistake was ours for treating every endpoint as if it had the same operational context. After that, we separated the profiles by device group and defined maintenance windows much more carefully. **What do you dislike about Atera?** File handling during remote support could still be smoother. When a technician only needs to drop a small installer or package onto a device, I’d prefer a more direct transfer process that doesn’t require launching a full remote session and potentially disrupting the user. It’s not a major limitation, but it happens often enough that it becomes part of the technician’s routine instead of just an occasional inconvenience. **What problems is Atera solving and how is that benefiting you?** A new security policy had to be deployed across several offices without disrupting teams working different shifts, so we started with a pilot group and used IT Automation Profiles to run scripts, apply configuration changes, and schedule updates through Atera. During the first phase, Remote Monitoring showed that several devices were not reconnecting after the restart. The Ticketing System gave the technicians enough device and activity context to separate real failures from computers that had simply been powered off by their users. We also caught a profile with the wrong maintenance window after it started acting on two workstations earlier than planned. The deployment was paused, the policy was corrected, and the remaining devices were moved through smaller groups instead of continuing with the original batch. Patch Management then showed which machines had completed the update and which ones still needed intervention, while the dashboard gave us a shared view of open tickets, technician workload, and pending endpoints without asking each technician for a separate status report. Atera did not make the rollout risk-free, and it certainly did not compensate for a poorly grouped device policy. What it gave us was enough visibility to catch the mistake before it reached the rest of the organization, connect technical execution with support activity, and close the project based on the actual state of the devices rather than a checklist that claimed the work was finished. ### 5. Atera boosts productivity with automations, WhatsApp, and reports **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian M. | Soporte Tecnico principalmente, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** July 14, 2026 **What do you like best about Atera?** The ticket section saves a lot of time thanks to automations. The WhatsApp integration is quite useful and the interface is very intuitive and original. Additionally, with the daily, weekly, and monthly reports, a lot of time is also saved, which increases productivity and performance in other areas. Atera's support has helped us a lot in various sections, especially in asset inventory. As for the price, it is totally worth it for what it offers. **What do you dislike about Atera?** I don't see any disadvantages to using Atera; for me, it's all advantages: greater efficiency and better performance, all thanks to AI. The only thing I don't quite like is the SNMP section, because I feel it still needs improvement. **What problems is Atera solving and how is that benefiting you?** Tickets, inventories, license reports, equipment, assets, etc.; alerts and diagnostics of client devices; automatic updates for each client. All of this saves us a lot of time. ### 6. Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI **Rating:** 4.5/5.0 stars **Reviewed by:** Emil C. | Network & Communications Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 19, 2026 **What do you like best about Atera?** What I like most about Atera is that it provides a very complete platform for managing our IT devices in one place. The UI is easy to understand, and it gives the team clear visibility into computers, software, updates, alerts, and remote support without having to jump between multiple tools. Integrations are another big plus. Atera connects with other platforms and tools, which streamlines the technicians’ workflow and reduces manual effort. We use it to automate updates, monitor devices, and improve how we support end users. Performance has been solid overall. The platform is stable, and the remote access and monitoring features help us respond faster when issues come up. It also helps us prevent problems before they grow, since we can review alerts and device status ahead of time. Another strong point is the pricing model and ROI. Because Atera is priced per technician rather than per device, it makes a lot of sense for growing IT teams and MSPs. It lets us manage more endpoints without driving up costs too much, which is a real advantage. Onboarding and support have been positive as well. The platform isn’t difficult to learn, and the documentation and support resources are helpful when we need to understand a feature or configure something new. One unexpected benefit is the AI feature, especially ROBIN AI. It can reduce technicians’ workload by assisting with responses, ticket handling, and general troubleshooting. From the end-user perspective, it can also improve the experience because issues can be handled faster and with better information. Overall, Atera helps us save time, automate repetitive tasks, improve visibility, and boost the IT team’s effectiveness. **What do you dislike about Atera?** one area where Atera could improve is reporting. The reports are helpful, but they are not as automated or flexible as I would like. It would be great to have easier scheduled reports and more customization for clients or internal reviews. Also, ROBIN AI is a strong feature, but it would be better if smaller teams could buy it too. If it is only available starting at 100 users, that makes it harder for small MSPs or IT departments to use it. **What problems is Atera solving and how is that benefiting you?** Atera is helping us centralize our IT support and device management in one platform. It solves the problem of having to use different tools for monitoring, remote access, updates, and ticket follow-up. The main benefit is that our technicians can work faster, have better visibility of the devices, and respond to issues before they become bigger problems. It also helps us save time by automating repetitive tasks and improving the overall support experience for the end user. ### 7. Atera’s Tech-Seat Pricing and Remote Scripting Make Fleet Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 30, 2026 **What do you like best about Atera?** Originally, we began using Atera to manage our windows update patching schedules but now, I find it very useful to automate things via scripts. We manage several thousand signage screens, so it is essential that to be able to deploy scripts remotely to our players. Atera's pricing model suits us (tech seat) as other vendors who charge 'per agent' make it prohibitively expensive for us to operate. The tech seat model also gives us flexibility as our fleet grows. **What do you dislike about Atera?** Not many. Occasionally I think the interface can suffer from it being web based and not locally on a server in our network - so sometimes perhaps a script isnt updated immediately if its modified so a PC might have the old version run on it before the change updates. But generally its fine. Support is always helpful and responsive - the knowledge base is also good. **What problems is Atera solving and how is that benefiting you?** Initially ensuring that our PC's have the latest windows security updates. It has expanded to being a much more useful tool for managing our players. We use the scripting functions extensively to onboard Players, install and uninstall software etc. ### 8. Comprehensive IT Management Made Easy with Powerful Add-Ons **Rating:** 5.0/5.0 stars **Reviewed by:** Marc Verjans T. | Mindiro, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 29, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Atera?** Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example and anti-virus client, but an entire set of add-ons that enables you to manage, monitor and secure every aspect of an IT-environment. Furhtermore the monitoring screen of Atera and all the add-ons are very detailed and reveal any aspect you need to be sure everything is running smoothly. The way you can set-up and install Atera of the add-ons are very easy and don't need a lot of technical knowledge. **What do you dislike about Atera?** If you want to share the control panel with a customer so that he/she can also monitor the entire it-environment requires an additional (login) license. It would be helpfull that you could set-up a client access account at a lower price or you could generate a report of all the devices youre monitoring 24/7. Helpfull would be that you couldn optionally choose what to include in the repoert, for example, Model of device, processor type, RAM, HD, which software is installed and such? **What problems is Atera solving and how is that benefiting you?** You can share ideas of what you think they could improve Atera or the add-ons together with everyone using Atera. If one particular idea pops-up a lot, and other users like this idea a lot, they start improving that. ### 9. Hostile Billing: Trapped in Perpetual Auto-Renewal despite Cancelling **Rating:** 0.5/5.0 stars **Reviewed by:** Kyle C. | Head Of Project Management, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 25, 2026 **What do you like best about Atera?** They support remote monitoring and management **What do you dislike about Atera?** Atera operates with anti-customer practices, trapping businesses in endless payment cycles. After an internal review found that Atera violates our company's procurement process, we attempted to cancel the purchase order. We contacted Atera Sales, Atera Legal, and Atera Customer Support, but Atera refused to cancel, forcing us to pay out a multi-year contract we never used. To prevent future charges, we meticulously followed the cancelation policy in Atera's term's of service, section 11.2, which states to email customer support to cancel the auto-renewal. Support assured us they would contact us to confirm renewal when the term expired. Instead, they ignored our written request, auto-renewed the contract anyway, and falsely claimed they never received notice to weaponize their fine print. Despite acknowledging zero platform activity for two years, they still demanded full payment. Do not trust Atera; their business model relies on forced auto-renewals instead of earned customer loyalty. **What problems is Atera solving and how is that benefiting you?** I halted the rollout of Atera, rolled back, and installed a competitor's product (Ninja One) **Official Response from Gabi Vatmakhter:** > Thank you for sharing this feedback. We reviewed the circumstances around your renewal and recognize that your earlier request regarding non-renewal was not carried through our internal process as it should have been. We’re sorry for the experience and the subsequent communication around the renewal. The account has since been closed, and we’ve used this case to review how cancellation and renewal requests are documented and handed between teams so that customers receive clearer and more consistent handling going forward. ### 10. Polished Helpdesk with Easy Customer and Device Management **Rating:** 4.0/5.0 stars **Reviewed by:** Tommy M. | IT Support Apprentice , Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2026 **What do you like best about Atera?** Its a very polished helpdesk system, i like how easy it is to manage my customers and their devices. the knowledge base is really useful too. **What do you dislike about Atera?** Disk space tickets, when a device hits a threshold such as 95% disk space, and then it drops below to 94% then back to 95% we get so many duplicate tickets for the same device. it would be nice to have ai clear these duplicates automatically **What problems is Atera solving and how is that benefiting you?** i cannot think of many problems of the top of my head, but the ability to see all the info on my devices and then remotley support them is great. as we have multiple customers on different domains, microsoft intune looked confusing but atera is so easy to use to manage multiple businesses. ### 11. Reliable, Fast Platform That Streamlines Remote MSP Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | IT Support, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 05, 2026 **What do you like best about Atera?** I work remotely from South Africa for a U.S.-based MSP, and Atera is part of my daily workflow. The platform is reliable, fast, and makes it easy to manage tickets, monitor devices, and support clients across different time zones. Remote access, automation, and reporting all work smoothly, which is essential when supporting a distributed team and international clients. Atera has definitely helped streamline our operations and keep productivity high. **What do you dislike about Atera?** The changes made without letting the us know about the new changes **What problems is Atera solving and how is that benefiting you?** Atera solves the challenge of managing clients remotely across different time zones. Working from South Africa for a U.S. MSP, I rely on Atera every day to monitor devices, handle tickets, deploy patches, and access machines instantly. It centralizes everything into one platform, which removes a lot of manual work and keeps our workflow efficient. The automation, remote access, and real‑time alerts help us stay proactive instead of reactive, and that directly improves our response times and overall service quality. ### 12. Streamlined Ticketing with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Steven V. | Operations Manager **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Atera?** I appreciate Atera for its ease of use when it comes to ticketing and ticket tracking as well as reporting. The profiles and password management features are also aspects I like. These elements make it effective for keeping track of tickets, ticket types, SLAs, response times, and other KPIs essential for managing the team as an operations manager. **What do you dislike about Atera?** I do find Copilot is not super great at the moment. It is useful in some areas, but I find as a knowledge base, to navigate around Atera, I'm actually finding that it's not directing me with steps according to the UI that I have. So it's hard to navigate that. **What problems is Atera solving and how is that benefiting you?** I benefit from quick and efficient customer communication, script running, and automations with Atera. I find Atera helps me as an operations manager by providing easy ticketing, tracking, and important reporting on SLAs and KPIs. ### 13. All-in-One IT Support Platform That Streamlines Remote Work and Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Liam H. | IT Support Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Atera?** What I like best about Atera is how it brings remote monitoring, management, ticketing, and automation into a single, easy-to-use platform. It simplifies day-to-day IT support by allowing me to monitor devices, deploy updates, and resolve issues remotely without needing multiple tools. The automation features and scripting support help save time on repetitive tasks, while the clear dashboard and alerting make it easy to stay proactive and respond quickly to potential problems. Overall, it improves efficiency and helps deliver a more streamlined and reliable support service. **What do you dislike about Atera?** Atera is easy to use and offers good value, but some advanced features feel less mature than competing RMM platforms. Reporting and automation can be somewhat limited, and the alerting system can occasionally generate noise that requires manual review. The PSA and ticketing features are functional but may lack the depth needed for more complex MSP workflows. **What problems is Atera solving and how is that benefiting you?** Atera helps us manage and support devices from a single platform, reducing the time spent switching between different tools. Its remote access, monitoring, patch management, and ticketing features allow us to resolve issues faster, improve device uptime, and proactively identify problems before they affect users. This has increased efficiency within the IT team and helped provide a better support experience for end users. ### 14. Effortless Endpoint Management and Proactive Support for Our Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Atera?** I like how easy Atera is to use and configure updates. It's helped us better manage our customers' endpoints, keep devices updated, and get monitoring alerts on issues. Installation of agents on endpoints can be done in various ways and connects very fast. Without Atera, we wouldn't be able to quickly remote in and help our customers. We can also identify issues and be more proactive when problems occur. The initial setup was very easy, and Atera provided assistance with calls and videos. **What do you dislike about Atera?** Scripting could be a little easier and improved. The interface could be updated with a different UI. **What problems is Atera solving and how is that benefiting you?** I use Atera to manage Windows updates and provide remote access services. It's easy to configure, helps keep endpoints updated, and offers quick monitoring alerts. Installing agents is fast, and it enables us to proactively address customer issues through efficient remote access. ### 15. Customizable, Fast, and Cost-Effective RMM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald v. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2026 **What do you like best about Atera?** I really like the ability to customize aspects to suit each technician's needs and personality. The scripting feature and shared script library are great. Deployment of the agent with the Anydesk client is nice and fast, from deployment to actually being able to connect. The initial setup was very easy, and thanks to our experience with other RMMs, it was relatively straightforward to integrate into our operations. A major selling point for us is how Atera bills per technician rather than per device, which is cost-saving. I find these features make Atera a solid choice for our MSP. **What do you dislike about Atera?** Yeah! The scheduled reporting is my biggest issue. You get the scheduled email you set up but then you need to actually still manually pull the report, having it simply attached as a PDF would save sooo much time. Some more features on the phone app would be a great help but we can live with that. **What problems is Atera solving and how is that benefiting you?** I use Atera for endpoint and server monitoring, remote support, and automations. It helps with delaying updates, customizing automations, and providing fast agent deployment which streamlines our IT administration. ### 16. Easy Patch Tracking and Smart Automation That Speeds Up Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Technology Systems Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 26, 2026 **What do you like best about Atera?** I like how easy Atera is to use for keeping track of patches across my machines, and I appreciate being able to schedule automation for times when I know most of my systems will be online. Using Splashtop also helps me handle support tickets more quickly, with little to no intervention required, since I often complete tickets for team members while they’re on a break or on a call. **What do you dislike about Atera?** Sometimes Spashtop can be a bit quirky when connecting, which can be frustrating, although it’s hard to tell whether that’s on the Atera side or not. When it doesn’t connect, a reboot will often fix it; however, that can be inconvenient for team members who have multiple items open and need something addressed immediately. **What problems is Atera solving and how is that benefiting you?** Atera lets me handle system patches in bulk. It also makes it easy to support my team when they run into an issue, and it cuts down on the time I spend troubleshooting over the phone. I can prioritize tickets for my team and quickly address important problems before they turn into critical ones. ### 17. Fast, Accurate Patch Management with Helpful Copilot and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sam W. | Business IT Support (BITS), Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about Atera?** Patch management is accurate and quick. Built in Copilot allows for quick and efficient troubleshooting. Any support questions are quickly answered, and the documentation is very helpful. User interface is consistent and easy to navigate. We are easily getting our money's value from Atera's many features and AI integration. It has already assisted in many tickets, and we are still working on getting other features setup that will provide even more value. **What do you dislike about Atera?** Once and a while the dashboard will be slow to load, or trigger incorrect "you don't have access" errors. **What problems is Atera solving and how is that benefiting you?** A one stop dashboard to quickly troubleshoot and fix problems without disrupting user's days. ### 18. Easy Ticketing, Great Remote Control, and Per-Technician Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jaco K. | IT Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 22, 2026 **What do you like best about Atera?** The built-in remote control is great, and the ticketing system is easy to use. I haven’t tried the integrations yet, but the integration with Teamviewer is also good. One of the best qualities for me is the pricing model: it’s per technician rather than per device. The website speed is generally good, although it can be better sometimes. I contacted support once, and they responded quickly—the help was great. I also haven’t used any of their AI features yet. **What do you dislike about Atera?** The only thing I think could be better is the patch management. I get a few updates that don’t want to install. Also, sometimes some devices show as offline when they aren’t, and then I have to reinstall the agent to get them working again. **What problems is Atera solving and how is that benefiting you?** This all-in-one solution is great. It combines ticketing, remote control, and patch management in a single app, which makes it really convenient to use. ### 19. Atera Makes IT Management Simple and Efficient in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen I. | Key account manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 18, 2026 **What do you like best about Atera?** What I like most about Atera is how simple it makes managing IT from a single platform. I really appreciate that it brings together remote monitoring, ticketing, automation, and remote access all in one place, which saves time and makes my day-to-day work much more efficient. The interface feels intuitive, and the automation tools are particularly helpful for cutting down on repetitive tasks and improving response times. **What do you dislike about Atera?** What I dislike about Atera is that some of the settings can be a bit confusing at first, and it takes a little time to figure out where everything is. **What problems is Atera solving and how is that benefiting you?** Atera helps solve the challenge of managing IT tasks across multiple tools. It saves time by bringing monitoring, ticketing, remote access, and automation into one place, which makes day-to-day work simpler, quicker, and more efficient. ### 20. Atera Review **Rating:** 4.5/5.0 stars **Reviewed by:** Darren B. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 28, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Atera?** I like all the apps available, and how QuickBooks is integrated with Atera. I currently use Webroot, BitDefender, Acronis, and QuickBooks. The user experience is great, and the ease of use of navigation of the software. **What do you dislike about Atera?** It is annoying how small the description box is when entering time entries. I am very descriptive in my comments on what I do, and a larger description box would be very helpful when viewing my comments. The only other issue I have had is getting proper support for partner software issues. **What problems is Atera solving and how is that benefiting you?** The convenience of remote access and monitoring of my clients, alerts and patch management. ### 21. Atera’s All-in-One Platform Streamlines MSP Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Riccardo T. | Manager IT, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** What I like most about Atera is its all-in-one approach. Having RMM, PSA, remote access, patch management, billing, and reporting in a single platform makes day-to-day operations more efficient and helps cut down on tool sprawl. For an MSP, the per-technician pricing model is another major advantage, since it scales more predictably than per-endpoint licensing. The automation features—especially scripting and alerting—save a lot of time on repetitive tasks, and the interface remains fairly straightforward compared to more enterprise-focused alternatives. A further strong point is the learning curve: new technicians can get up to speed quickly without needing weeks of onboarding. **What do you dislike about Atera?** What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights. The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments. Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect. Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices. Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. **What problems is Atera solving and how is that benefiting you?** Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead. The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical. The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP. Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. ### 22. Atera Streamlines Operations with Reliable Remote Management and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry D. | IT Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 21, 2026 **What do you like best about Atera?** As our company expanded, Atera made it easier to bring on additional users without adding unnecessary complexity. The asset tracking features keep our inventory organized, automation cuts down on repetitive tasks, and the remote management tools work reliably and consistently. Having everything in one place streamlines our day-to-day operations and makes management feel more straightforward. **What do you dislike about Atera?** Some workflow customization takes a bit of experimentation to get right. I also wish a few of the reporting templates included more detail, since they can feel a little bare as-is. Permissions work well, but they do require careful planning up front to avoid confusion later. **What problems is Atera solving and how is that benefiting you?** As our company grew, our support workload increased month after month. With Atera, onboarding devices, monitoring systems, and resolving tickets became far more efficient, which has helped our team support more employees comfortably without feeling stretched. ### 23. All-in-One RMM with Great UI But Limited Customization at Enterprise Scale **Rating:** 3.5/5.0 stars **Reviewed by:** Arkajit D. | Chief Technology Officer, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** May 10, 2026 **What do you like best about Atera?** However, what I appreciate most about the Atera solution is its ability to incorporate remote monitoring, IT management, automation, and support processes in one system without causing users any inconvenience. In an environment that requires efficient management of infrastructure, endpoints, and various support activities, such consolidation saves on operating costs immensely. With regard to the UI/UX aspect, the Atera product offers an easy-to-use and quite logical interface when compared to other conventional RMM and IT management solutions. The dashboards, ticketing workflows, and endpoint monitoring views allow for more efficient management by saving time spent on navigating through menus and various tools. Integration with other software tools has proved useful, particularly with PSA systems, remote access programs, cloud technologies, alerting platforms, and security solutions. Consolidation of the monitoring, automation, patching, and support functions within one operational process can prove very helpful. Performance-wise, the Atera system has been doing a great job especially with regard to the aspects of remote monitoring, automation of scripts, alerts handling, and endpoint management. It allows for efficient reduction of repetitive IT processes. **What do you dislike about Atera?** In terms of UI/UX, the software is straightforward to use; however, certain features in advanced workflows and reportings may become less customizable compared to other more robust enterprise-level RMM systems. As the number of infrastructures increases, sometimes there were instances when there was a need for further control over dashboard settings and customizability in analytics and automation scripts. The list of integrations is quite beneficial, yet I would like the software to have a better interoperability with specific enterprise security, compliance, and infrastructure management platforms. With some complex operational processes, more customizations or third-party tools had to be added to fill some workflow gaps. Endpoint monitoring and remote control performance were great for day-to-day operations; nevertheless, there were cases when managing alerts or executing scripts became slightly inefficient in large distributed infrastructures with lots of managed devices. **What problems is Atera solving and how is that benefiting you?** Before using Atera, many of our IT operations were fragmented across various tools. This was inefficient, caused a slow process of incident solving, and complicated the process of obtaining centralized visibility over everything. Using Atera allowed us to integrate many IT operations into one tool, increasing efficiency and making our work more streamlined. One of the major advantages of Atera that I could notice immediately was the increased speed of detecting and solving issues. With the ability to remotely monitor everything, we could obtain more information about the health status of our devices and potential problems, thus allowing us to be more efficient. In terms of UI and UX, the tool greatly facilitates the work with it because you do not have to switch your attention between different screens and platforms in order to solve your daily operations. ### 24. Seamless IT Management with Exceptional Value **Rating:** 5.0/5.0 stars **Reviewed by:** sky n. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Atera?** I really like Atera for its ease of use and expansive feature set, which offers a much better value than other services. With Atera, features that usually require add-ons in other platforms are included. It's refreshing how user-friendly Atera is, especially when running scripting through an easy-to-use drop-down, unlike ConnectWise which I found bulky and non-intuitive. The initial setup was very easy, contributing to a smoother experience overall. Also, the ability to manage multiple screens at once using AnyDesk with Atera for multi-monitor setups is a great advantage. **What do you dislike about Atera?** Some things like the automated features feel like I have to set one thing up then go to another place to apply that setting, like templates. Maybe having the setup and deployment in the same workflow would be better. The templating for the auto-reply email for different tickets could be improved, and having the AI agent answer some tickets based on predefined answers would be nice. I'd appreciate more user-friendly options, like recommending a few options to fix issues before moving the ticket to the technician or having the technician review the work the auto agent suggested. The scripting feature is nice, but some adjustments to sorting the scripts or having options to deploy scripts through the ticketing process would be helpful. The hardest part was setting up the auto email replies and tech distribution. **What problems is Atera solving and how is that benefiting you?** I find Atera supports my everyday IT tasks, solving problems like driver updates, VPN access issues, server management, NAS backups, and network controls. It simplifies my work with its easy-to-use expansive feature set, including scripting options. ### 25. A Central Hub with Easy Setup and Reliable Real-Time Telemetry **Rating:** 5.0/5.0 stars **Reviewed by:** Antony V. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2026 **What do you like best about Atera?** We shifted to this platform mainly because we needed a central hub that didn’t require toggling between three different apps just to handle basic user issues. The agent installation was remarkably straightforward, and once it’s on the machine, we get reliable, real-time telemetry without putting a heavy load on the endpoint. **What do you dislike about Atera?** The mobile application feels a bit stripped down compared to the desktop interface. It works fine if you just need to quickly acknowledge an alert or check a server status while you’re away from your desk, but trying to handle more complex ticket updates or do deeper troubleshooting from your phone can be a bit clunky. **What problems is Atera solving and how is that benefiting you?** We had a major issue with visibility across our distributed workforce, especially with so many people working permanently from home. This platform gave us an immediate snapshot of asset health and patch compliance across multiple networks, which means we can catch failing drives and outdated software before the end user even notices a performance drop. ### 26. Fast Agent Deployment and Snappy Remote Connections Across Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Robert J. | System Administrator, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 26, 2026 **What do you like best about Atera?** The agent deployment process was genuinely fast. We manage about 150 workstations across a few different satellite offices, and pushing out the installer via Group Policy took less than an hour. Once it was running, the remote connection speed through HTML5 or the native viewer was snappy enough that users don’t complain about lag. **What do you dislike about Atera?** The reporting builder can feel a bit rigid when I need to customize the metrics for monthly client summaries. I usually end up exporting the raw data into Excel so I can format the uptime percentage the way management prefers to see it. **What problems is Atera solving and how is that benefiting you?** We were previously using a patchwork of tools for remote access and asset tracking, which meant jumping between three different dashboards just to see whether a machine was online. Atera consolidates monitoring and scripting into a single pane, which has cut our initial triage time down significantly. ### 27. Flexible, Continuously Improving Tool That Adapts to Diverse IT Setups **Rating:** 4.5/5.0 stars **Reviewed by:** Michael P. | IT Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 15, 2026 **What do you like best about Atera?** It is consistently improving the product. It seems to handle the variations that most companies have in their IT setup. It is flexible as well, allowing us to script activities that are not directly supported out of the box. **What do you dislike about Atera?** It seems that some of the more basic tasks can be lacking. My biggest complaint is about organizing our assets and being able to target subgroups to actions and scripts. **What problems is Atera solving and how is that benefiting you?** We started using Atera when we had many of our users start working remotely. Using the cloud service allows us to easily connect to our remote computers and users without needing to have them connected to the network or a VPN. We are able to troubleshoot and make changes much easier than before. ### 28. Atera’s Automation Is a Huge Win for Our Small IT Team **Rating:** 4.5/5.0 stars **Reviewed by:** Tye C. | IT Support Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2026 **What do you like best about Atera?** Automation is by far the most impactful aspect of Atera for us. We're a small team of IT professional supporting a large number of users and devices. We rely heavily on automation to make systemic changes happen in a timely manner. **What do you dislike about Atera?** The sales team told us that our previous helpdesk data could be imported into Atera, and that they would help us with the process. In reality, it wasn’t that simple. Atera doesn’t feel fully developed yet. There are still some minor and mid-level features that are missing or not fully functional. For example, there’s no ability to chain automations, and reporting/tracking for automations is essentially non-existent. **What problems is Atera solving and how is that benefiting you?** Atera's built in Windows 11 upgrade automation has been a real solution to a very complex problem. It does a phenomenal job of upgrading the pc w/ minimal impact to users. ### 29. Future-Ready IT Service Delivery with Powerful AI Agents and Smooth Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Rumi S. | IT Service Delivery Lead, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 13, 2026 **What do you like best about Atera?** Atera supports modern IT service delivery very well. The AI agents feel like a digital workforce, helping keep work moving without constant manual effort. Its RMM and helpdesk tools integrate smoothly, and the automation helps ensure tasks are handled consistently from start to finish. The always-on support also improves coverage, which makes a real difference. Overall, the platform feels future-ready. **What do you dislike about Atera?** Modern workflows require a bit of learning to get comfortable with. I’ve also noticed that some AI actions still need approval before they can run, which can slow things down. The documentation is usable, but it could be clearer and more complete to make the learning curve easier. **What problems is Atera solving and how is that benefiting you?** It modernized our IT service delivery. Manual work has decreased, and service quality has improved as a result. Overall, the IT teams feel more empowered and better equipped to deliver support. ### 30. Atera’s Flat Per-Tech Pricing and Action AI Copilot Keep Our Global Galleries Running Smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 18, 2026 **What do you like best about Atera?** At ArtXpertise, we manage high-end digital art installations, interactive auction screens, and archival media servers across multiple galleries worldwide. Atera’s flat per-technician pricing model is a major advantage, allowing us to monitor unlimited display endpoints without worrying about escalating licensing fees. The integrated Action AI Copilot also supports our lean technical team by helping us diagnose server anomalies quickly, so our high-value exhibits stay seamless and uninterrupted. **What do you dislike about Atera?** The out-of-the-box threshold alerts can be overly sensitive during large-scale digital art rendering blocks or high-resolution file transfers. These normal, data-heavy spikes often trigger false critical alarms, which can temporarily clutter our central support dashboard and distract from real issues. We ended up spending a significant amount of time custom-tuning the notification settings so they better match our specific high-bandwidth workflows. **What problems is Atera solving and how is that benefiting you?** Atera brings our RMM, patch compliance, and internal helpdesk ticketing together in one cloud-native interface. It cuts down on tool sprawl and has significantly reduced our first-contact resolution time across our global exhibition spaces. With everything centralized, we can keep our digital gallery installations running smoothly and consistently, maintaining a flawless 99.9% operational uptime for our elite clientele. ### 31. Deep WinGet Integration Enables Fast, Silent Patching Across Our National Fleet **Rating:** 5.0/5.0 stars **Reviewed by:** Astra T. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 16, 2026 **What do you like best about Atera?** The deep integration with the WinGet package management tool and the automated patch profiles gives us strong control over our digital security posture. We can bundle specific software installation dependencies, engineering tool runtimes, and specialized application configurations into a centralized profile, then silently distribute them across our entire national fleet in minutes. The platform also lets us patch the target terminals during scheduled off-hours. **What do you dislike about Atera?** The native compliance reporting exports can look incredibly dense and code-heavy straight out of the system console. When I need to present an audit-readiness summary, patch compliance percentage, or the risk-mitigation trajectory to our non-technical corporate board members or external project development partners, the raw PDFs require a fair amount of manual data extraction and visual cleanup to convert them into an executive-friendly format. **What problems is Atera solving and how is that benefiting you?** Relying on individual project engineering teams to manually maintain their own software versions created a serious security vulnerability and an administrative drain. Atera standardized our automated security operations, providing a continuous, automated patching foundation that satisfies rigorous data compliance checks. ### 32. Efficient RMM with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about Atera?** I like how Atera gives me complete remote access and the ability to run commands in the background. It's easy to use, which I appreciate a lot. The RMM feature works well for my needs, allowing me to remote into machines as needed for my helpdesk duties. The initial setup was very easy. I also value that I've only had to talk to Atera a few times since using it, unlike my previous experience with Datto. I rate my likelihood of recommending Atera to a friend or colleague at a 10. **What do you dislike about Atera?** The layout of the Atera website isn't packaged well, with some pages not loading properly. Some pages should have a scroll bar, but instead, I have to adjust the size of the webpage to view the data. The billing process is also frustrating; a simpler settings and billing option would be better than going through 'subscription.' Furthermore, the lack of a dark mode is quite annoying considering their customer base. **What problems is Atera solving and how is that benefiting you?** Atera gives me complete remote access and the ability to run commands in the background, which is essential for remote management. ### 33. Efficient Centralization with Some Areas for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo R. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** June 11, 2026 **What do you like best about Atera?** I especially like having everything centralized in Atera: monitoring, remote access, tickets, and alerts. This saves time and greatly facilitates customer support. By helping me work faster and more organized, I can track issues, respond to tickets, and access equipment remotely without wasting time with multiple tools. Additionally, the initial setup of Atera was quite simple, with the installation of agents being quick and intuitive. In no time, I was able to start monitoring the equipment. **What do you dislike about Atera?** The reports could be more flexible and some configuration options could be simpler. I also think that, at times, the management of alerts could be more intuitive. The translation into Portuguese has room for improvement. I would like the reports to be easier to customize for clients. In alerts, it would be useful to have simpler management to avoid repeated or irrelevant notifications. **What problems is Atera solving and how is that benefiting you?** I use Atera to centralize technical support, manage tickets, and receive alerts, making it easier to monitor clients' equipment and saving time. ### 34. Ticketing + Device Monitoring Integration That Keeps IT Moving **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham D. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 20, 2026 **What do you like best about Atera?** As the internal IT team supporting around 250 corporate employees, we need a platform that doesn’t get in its own way. The ticketing system integrates directly with device monitoring, so when an employee submits a ticket about system slowness, their machine specs and recent system logs are already right there in the panel. **What do you dislike about Atera?** The ticket reporting filters could be more flexible. When I wanted to build a highly customized report on resolution times broken down by specific custom categories, I had to export the raw data to a CSV and then pivot it myself. **What problems is Atera solving and how is that benefiting you?** It has reduced context switching for our Tier 1 support team. Our techs no longer have to ask employees for machine names or OS versions, which helps us keep response times low during the morning rush. ### 35. Atera has simplified our IT and device management **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Sales coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 07, 2026 **What do you like best about Atera?** What I like most about Atera is how it combines remote monitoring, remote access, ticketing, and automation in a single platform. The interface is intuitive, making it easy to manage devices and respond to issues quickly. The ability to automate routine maintenance tasks saves a significant amount of time, and the remote access tools allow us to support users efficiently without needing to be onsite. **What do you dislike about Atera?** Some advanced customization options could be more flexible, particularly when creating complex reports or tailoring workflows to very specific business requirements. While the platform is constantly improving, there are occasional areas where deeper configuration would be helpful. **What problems is Atera solving and how is that benefiting you?** Atera helps us centralize IT management and support activities. Instead of using multiple tools for monitoring, remote access, and ticket management, we can handle everything from one platform. This has reduced response times, improved visibility across our devices, and helped our team operate more efficiently while providing better support to end users. ### 36. Atera - Hands Down the BEST RMM Platform Available **Rating:** 5.0/5.0 stars **Reviewed by:** Brian N. | Owner/Certified Tech, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 27, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Atera?** The ability to quickly find a specific client or device in order to modify any licensing, devices, rules, etc. **What do you dislike about Atera?** Maybe put together a startup guide/book that covers everything form initial setup to resolving issues. Not happy with the new added AI pricing where the monthly payment has gone up 33%. Performance is a little slow moving around the user interface. AI is not ready for full integration...would be nice to have waited longer before integrating into the Atera interface. **What problems is Atera solving and how is that benefiting you?** Able to quickly remote into a computer and resolve issues. Reports showing any issues evident on a particular computer. Integrations with other providers, such as ThreatDown, Emsisoft, Bitdefender, etc. makes working in one full interface ALMOST there. **Official Response from Gil Givoni:** > Hey Brian, thanks for your review - sounds like you make good use of Atera, well done! I would be interested in hearing more which detailed information you are looking for in setting up as you mentioned, feel free to contact at gilgi@atera.com ### 37. One-Click Remote Support with Atera + Splashtop **Rating:** 5.0/5.0 stars **Reviewed by:** Saranya T. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 01, 2026 **What do you like best about Atera?** When an event manager is in the middle of a 500-person gala and their registration laptop or POS terminal freezes, they can’t wait 20 minutes for a fix. Atera’s seamless integration with the Splashtop remote access is incredible. The moment an event coordinator submits an urgent ticket, I can click one button in the Atera dashboard and instantly take over their screen from the main office. **What do you dislike about Atera?** The mobile app for Atera technicians is functional, but it feels a bit clunky. If I’m away from my desk grabbing lunch and I get an emergency alert that the central kitchen server went down, navigating the mobile app to run the reboot script or open the command prompt takes too many taps. **What problems is Atera solving and how is that benefiting you?** We can’t physically send IT staff to every single catering venue, so Atera gives us immediate, visual access to field devices. That allows us to resolve live event technical crises instantly from headquarters. ### 38. Clean, Intuitive Ticketing and Remote Support with Solid Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander A. | Project Manager - Operational Lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2026 **What do you like best about Atera?** Atera makes it easy for our support team to handle tickets and remote sessions in one place. The UI is clean and intuitive, so onboarding new team members doesn't take long. It integrates well with the tools we already use, and performance is solid even during busy periods. For the feature set you get, the pricing is fair and the ROI is clear. The support team is responsive, and the AI features for ticket suggestions and automation are a nice addition. **What do you dislike about Atera?** The reporting could be more flexible, as the built-in options feel somewhat limited. The mobile app is not on par with the desktop experience, but that's not too bad since we only use it on desktop. **What problems is Atera solving and how is that benefiting you?** We use Atera to manage customer support more efficiently. It centralises ticketing and remote access, so our team spends less time switching between tools and more time actually resolving issues. Response times have improved and it's easier to keep track of open cases across multiple clients. ### 39. Modern Interface and Fast Network Discovery That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 05, 2026 **What do you like best about Atera?** The per-technician pricing model was what originally caught our eye, but the interface is what made us stay. It doesn’t look like an enterprise tool from the early 2000s, which was a breath of fresh air. The network discovery feature also helped us map out a new client’s office within an hour of installing the agent. **What do you dislike about Atera?** The reporting sections feel a little basic. They cover the essentials, like executive summaries and ticket closure rates, but creating highly customized layouts for specific client demands still takes some manual tweaking. **What problems is Atera solving and how is that benefiting you?** Before switching, we had a very hard time justifying the cost of scaling our team because our old RMM charged per device. Atera eliminated that financial bottleneck, which allowed us to take on two large new clients without our software overhead skyrocketing. ### 40. Easy to use with Modern Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Carol-Ann P. | Conseiller ventes, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** May 25, 2026 **What do you like best about Atera?** I appreciated the ease of use of Atera, it was very user-friendly, so there was no need for a long course to use it, which is nice. The modern and up-to-date appearance made everything more attractive. I like the fact that there are several options like adding Splashtop, as well as the ability to enter devices and other hardware, which was useful. The integration with email was also a plus. Furthermore, I appreciated that updates could be pushed through Atera. The initial setup of Atera was very easy, practically automatic, which is a definite advantage. **What do you dislike about Atera?** The fact that if, let's say, there is not just IT support but also other supports like compliance or others, we can have multiple "ticket pools" or Projects. **What problems is Atera solving and how is that benefiting you?** Atera helps me manage IT support tickets, facilitates the tracking of persistent issues, and improves collaboration with my colleagues. I appreciate its ease of use without lengthy training, its modern appearance, and its seamless integration for quick updates. ### 41. Atera’s Per-Technician Pricing Is Perfect for Managing Thousands of Endpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed F. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 25, 2026 **What do you like best about Atera?** We operate a massive integrated resort and entertainment complex, and we manage thousands of endpoints—from digital ticketing and restaurant point-of-sale systems to back-office corporate workstations. Atera’s per-technician pricing model is the best feature for a sprawling hospitality environment like ours. It lets us deploy the RMM agent to every single ticket scanner and kiosk across the park without paying a penalty. **What do you dislike about Atera?** Because our park operations run late into the night, configuring hour-based alert suppressions for the resort’s specific time zone is tedious. For example, if the waterpark sectors power down at 8:00 p.m. local time, my overnight IT dispatch team can still occasionally get flooded with “device offline” alerts. **What problems is Atera solving and how is that benefiting you?** Our traditional IT management platform penalized us financially whenever we expanded our physical hardware. With Atera, our operational growth is decoupled from licensing costs, which has allowed us to rapidly provision new entertainment zones without blowing up our software budget. ### 42. All-in-One Platform That Simplified Our Remote Access, Ticketing, and Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Ajeeb N. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 09, 2026 **What do you like best about Atera?** We switched to this platform because managing three different tools for remote access, ticketing, and monitoring had become a logistical headache. Having everything under one roof immediately simplified our daily routine. The remote connection tool connects quickly and doesn’t keep dropping, which was a frequent issue with our previous standalone software. **What do you dislike about Atera?** The patch management scheduling works fine, but the interface for selecting specific KB updates can feel a bit clunky, especially when I’m trying to exclude certain definitions across a large group of devices. **What problems is Atera solving and how is that benefiting you?** It helps solve the problem of tool fatigue and high licensing overhead. By centralizing our patch compliance and remote support, our team handles incoming requests faster, and we’ve managed to lower our software expenses by about 25% since dropping our older vendor contracts. ### 43. Smooth Silent App Deployment with a Clean, Easy-to-Learn Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Narendar S. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 06, 2026 **What do you like best about Atera?** The software deployment features work exactly as they should. We can package common applications and push them silently into entire user groups at the same time. The user interface is clean and doesn’t require a week of training just to figure out where things are hidden, which made onboarding our junior technicians a very fast process. **What do you dislike about Atera?** The search bar functionality within the knowledge base can sometimes be finicky. If you don’t type the exact keyword phrase, it may not pull up the article you’re looking for on the first try. **What problems is Atera solving and how is that benefiting you?** We need a way to manage both Windows and macOS devices from a single console. This tool bridges that gap, letting us maintain visibility across our entire mixed fleet without having to manage two separate software suites. ### 44. Centralized Endpoint Visibility That Cuts Travel and Deploys Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Simon S. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 07, 2026 **What do you like best about Atera?** We manage IT across four regional branches, and having a central space that gives us a clear view of all endpoints has saved us an immense amount of physical travel. The remote monitoring agent also deploys quite quickly via standard Group Policy, and it just works silently in the background. **What do you dislike about Atera?** The mobile app was handy for quick status checks, but trying to handle more complex scripting or do deeper troubleshooting from the phone screen felt pretty clunky. **What problems is Atera solving and how is that benefiting you?** We were bleeding time jumping between three different tools for ticketing, asset tracking, and remote desktop access. Bringing everything under one roof cut our average ticket resolution time by nearly twenty minutes per incident, because the tech has all the system specs right next to the user’s issue description. ### 45. Splashtop Remote Access: A Lifesaver for Reliable Support on Volatile Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Abass N. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2026 **What do you like best about Atera?** The Splashtop remote access integration is a lifesaver for us. Our logistics coordinators often operate in a remote warehouse where internet bandwidth can be highly volatile. If a shipping manager’s inventory software crashes, I don’t have to try to explain troubleshooting steps. Instead, I can remote in and handle it directly. Overall, it’s been resilient and usable even on weaker 4G cellular connections. **What do you dislike about Atera?** When working with older, slower PCs on the factory floor, remote access can sometimes take a minute or two to wake up and connect. If a machine’s CPU is already maxed out by industrial software, starting the Splashtop remote session can occasionally cause the PC to freeze temporarily before I regain control. **What problems is Atera solving and how is that benefiting you?** Downtime in logistics costs money by the minute. Atera eliminates the physical distance between our Dakar IT hub and our regional warehouses, allowing us to provide instant, hands-on support to our frontline workers. ### 46. Atera Makes Client Management Fast, Proactive, and Time-Saving **Rating:** 5.0/5.0 stars **Reviewed by:** ariel c. | IT support, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 02, 2026 **What do you like best about Atera?** What I like most about Atera is how easy it makes it to manage all my clients from one platform. Remote access is fast and reliable, patch management is straightforward, and the monitoring alerts help me stay proactive rather than reactive. Overall, it saves me a lot of time in my day-to-day IT work. I highly recommend Atera to any IT professional or MSP who’s looking for an all-in-one solution that’s efficient and cost-effective. **What do you dislike about Atera?** One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. **What problems is Atera solving and how is that benefiting you?** Atera helps me solve the challenge of managing multiple clients and devices efficiently from a single, centralized platform. With it, I can monitor systems in real time, automate patch management, and provide remote support quickly without having to juggle multiple tools. As a result, downtime for my clients is reduced, my response times improve, and my overall productivity increases. It also makes it easier to scale my IT services in a more controlled way while keeping costs predictable. ### 47. Clear ticket tracking and very effective automation rules **Rating:** 4.0/5.0 stars **Reviewed by:** Alex Lisa P. | Administrateur systèmes et réseaux, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** August 13, 2026 **What do you like best about Atera?** The tracking of tickets is quite clear and easy to understand, and the automation rules work really well on a daily basis. **What do you dislike about Atera?** The development teams do not add the features that we find essential (e.g., being able to filter reviews by customer, not by number of customers). We get a bit lost in the UI. The tool is expensive for the features it offers. **What problems is Atera solving and how is that benefiting you?** Atera solves SLA management ### 48. Reliable all-in-one platform for IT support and device monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Ana C. | Real estate agent, Real Estate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 09, 2026 **What do you like best about Atera?** Atera stands out because it brings together several essential IT management tools in one place. We use it to monitor devices, access computers remotely, and keep track of support requests. The dashboard is easy to navigate, and the automation features help reduce repetitive tasks. It has made day-to-day management much more organized and efficient. **What do you dislike about Atera?** The reporting functionality covers most needs, but generating highly customized reports can sometimes require extra effort. There is also a learning curve when exploring some of the more advanced features, although the documentation and support resources are helpful. **What problems is Atera solving and how is that benefiting you?** Before Atera, managing devices and support requests involved switching between different tools. With Atera, everything is centralized, allowing us to monitor systems proactively and resolve issues faster. This has improved productivity, reduced downtime, and given us better visibility into the overall health of our IT environment. ### 49. Efficient IT Management with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** July 29, 2026 **What do you like best about Atera?** I appreciate Atera for the centralized monitoring and management of our IT systems. The remote support and automation of patches and general IT tasks are very helpful as they allow us to detect problems early. Atera saves us a lot of time through alerts, monitoring, and remote access, which helps us reduce downtime in our manufacturing company. I find the security features like Network Discovery very cool, and the real-time and admin-friendly queries of the monitored clients are impressive. The patch statuses are very clearly visible, and the updates occur extremely quickly. The pleasantly designed user interface also convinces me. The initial setup was very easy because everything is clearly laid out. **What do you dislike about Atera?** Some things like linking to other settings could be improved, for example, in the automation profile assignment via the A-profile instead of assigning clients manually. The multi-tenant implementation is not optimal, as we are very dependent on our MSP. **What problems is Atera solving and how is that benefiting you?** Atera helps us to identify problems early and resolve them centrally, saving time and reducing downtime. The security features are great, and the network discovery as well as the quick real-time queries are very helpful. ### 50. Phenomenal Splashtop Remote Access Integration for Fast, One-Click Fixes **Rating:** 5.0/5.0 stars **Reviewed by:** Nowshin T. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 13, 2026 **What do you like best about Atera?** We transitioned to a hybrid work model, meaning about half of our designers are working from home on any given day. The Splashtop remote access integration is very phenomenal. If a remote copywriter is struggling to connect to our secure client VPN, I don’t have to talk them through it blindly over the phone. I can click one button in Atera, take over the screen, and fix the network adapter in about 60 seconds. **What do you dislike about Atera?** The mobile app for IT technicians feels too restricted. If I’m away from my desk grabbing coffee and I get an emergency alert that the senior developer’s machine is locked out, I can’t run the more complex background terminal commands from my iPhone. **What problems is Atera solving and how is that benefiting you?** Supporting a remote workforce usually comes with a lot of friction and agonizing phone calls. Atera removes that physical barrier, allowing our lean IT team to provide immediate, hands-on support to employees anywhere in the country. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-01+17%3A02%3A07+-0500&secure%5Bsession_id%5D=3ff8bb76-b2d7-4b6e-ae29-e05bea320fc7&secure%5Btoken%5D=56b9e23423de16046b93eadb665c101bdc6f391ab992f97e684dc8f05202931a&format=llm_user) ## Atera Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Alerts/Notifications - Patch Prioritization - Status Tracking - Audit Management - Network Wide Management - Remote Access/Control - Remote Monitoring & Management - Vulnerability Scanning - Activity Tracking - Policy Management - Remote Update/Installation - IT Asset Tracking - Approval Process Control - Automatic Patch Deployment - Access Controls/Permissions - Customization - Dashboard - Patch Testing - Support Ticket Management - Automatic Scans - Active Directory Integration - Compliance Management - Application Management - API - Risk Assessment - Scheduling - Reporting & Statistics - Maintenance Scheduling - Generative AI - Real-Time Updates - Usage Tracking/Analytics - AI Copilot - Patch Management - Third-Party Integrations - Server Monitoring - Real-Time Reporting - Event Logs - Service Level Agreement (SLA) Management **Additional Functionality** - Search/Filter - Risk Management - Generative AI - Alerts/Notifications - Compliance Management - Third-Party Integrations - Certificate Assessment - API - Incident Management - Automated Containment - Real-Time Data - Vulnerability Scanning - Monitoring - Policy Management - Asset Discovery - Penetration Testing - Runtime Container Security - Activity Dashboard - Security Auditing - Issue Tracking - Threat Intelligence - Patch Management - Endpoint Management - Collaboration Tools - Vulnerability Management - Goal Setting/Tracking - Vulnerability Assessment - Asset Tagging - Assessment Management - Access Controls/Permissions - AI Copilot - Vulnerability/Threat Prioritization - Vulnerability Protection - Risk Assessment - Reporting/Analytics - SQL Injections **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Automation - AI Agents** - Natural Language Processing - Simulation and Scenario Generation **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring - Bandwidth Monitoring - IP Address Monitoring - Server Monitoring - Multi-Location Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring - Server Monitoring - Network Monitoring **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis - Real-Time Data - Historical Trend Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management - IT Asset Management - Activity Tracking **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security - Service Level Agreement (SLA) Management - Asset Lifecycle Management - Application Management - Configuration Management - Data Storage Management - Calendar Management - Workflow Management - Compliance Management - Inventory Management - Remote Monitoring & Management - Capacity Management - Change Management - User Management - Configuration Management - User Management - Remote Monitoring & Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Remediation Management - Network Resource Management - Patch Management **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management - Remote Monitoring & Management - Configuration Management - Task Management - License Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Incident Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management - Remote Access/Control **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Additional Functionality** - Mobile Content Management - Generative AI - Remote Access & Monitoring - Deployment Management - Policy Management - Patch Management - Encryption - Compliance Management - Alerts/Notifications - Configuration Management - User Management - Support Ticket Management - BYOD Management - AI Copilot - Mobile Device Management - Endpoint Management - App Management - Access Controls/Permissions - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Audit Trail - Collaboration Tools - Generative AI - Mobile Access - AI Copilot - Configurable Workflow - Data Extraction - Risk Assessment - Charting - Compliance Tracking - Reporting & Statistics - Self-Updating Maps - IT Asset Tracking - Dependency Tracking - Data Import/Export - Data Connectors - Drag & Drop - Map Exporting - API - Color Codes/Icons - Uptime Reporting - Document Storage - Activity Dashboard - Scheduling - Event Logs - Customizable Reports - Web Traffic Reporting - Downtime Tracking - Threshold Alerts - Simple Network Management Protocol (SNMP) - Access Controls/Permissions - Troubleshooting - Maintenance Scheduling - Network Mapping - Performance Metrics - Dashboard - Search/Filter - Vulnerability Scanning - Virtualization - Baseline Manager - Real-Time Notifications - Mobile Alerts - Alerts/Escalation - Bug/Issue Capture - Mobile Network Troubleshooting - Issue Auditing - Customizable Dashboard - Email Alerts - Anti Virus - Diagnostic Tools - Remote Update/Installation - Remote Access/Control - Workflow Automation **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,986 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 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