--- title: 911cellular Reviews meta\_title: '911cellular Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how 911cellular works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 19 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### 911cellular Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** of 911Cellular, noting responsiveness and expertise in addressing concerns. [(12 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=1990055&qs=pros-and-cons#reviews) Users commend the **ease of use** of 911Cellular, highlighting its intuitive interface and seamless integration across devices. [(6 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2013911&qs=pros-and-cons#reviews) Users value the **quick and efficient communication** across platforms and exceptional customer support from 911cellular. [(4 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=1990057&qs=pros-and-cons#reviews) Users value the **lightning-fast emergency alerts** and exceptional customer support from 911Cellular for safety. [(3 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2013914&qs=pros-and-cons#reviews) Users commend the **exceptional response time** of 911Cellular's support, enhancing safety and confidence in their system. [(3 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2013922&qs=pros-and-cons#reviews) Users experience **notification issues** with unnecessary alerts and limited reporting, complicating their overall experience. [(3 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2037960&qs=pros-and-cons#reviews) Users find the **poor navigation** challenging, leading to confusion and difficulties in using the portal effectively. [(2 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2268262&qs=pros-and-cons#reviews) Users face **inadequate reporting** due to unnecessary alerts and a confusing portal, impacting their overall experience. [(1 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2392963&qs=pros-and-cons#reviews) Users are frustrated by the **lack of specific time frame options** for retrieving stats, making evaluations challenging. [(1 mentions)](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=1990053&qs=pros-and-cons#reviews) ### Top Pros or Advantages of 911cellular ##### 1. Customer Support Users praise the **exceptional customer support** of 911Cellular, noting responsiveness and expertise in addressing concerns. [ See 12 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=1990055&qs=pros-and-cons#reviews) See Related User Reviews ![Ekta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ekta C.") EC Ekta C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Interface and Outstanding Support" What do you like about 911cellular? It's super easy-to-use interface, lightning-fast emergency alerts, and their amazing customer support team they're always there to help. ![Brad W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad W.") BW Brad W. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Safety Platform with Seamless Integration and Outstanding Support" What do you like about 911cellular? 911Cellular provides an incredibly reliable and intuitive safety platform. The system integrates seamlessly across our campus, providing faculty and s ##### 2. Ease of Use Users commend the **ease of use** of 911Cellular, highlighting its intuitive interface and seamless integration across devices. [ See 6 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2013911&qs=pros-and-cons#reviews) See Related User Reviews ![Ekta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ekta C.") EC Ekta C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Interface and Outstanding Support" What do you like about 911cellular? It's super easy-to-use interface, lightning-fast emergency alerts, and their amazing customer support team they're always there to help. ![Brad W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad W.") BW Brad W. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Safety Platform with Seamless Integration and Outstanding Support" What do you like about 911cellular? 911Cellular provides an incredibly reliable and intuitive safety platform. The system integrates seamlessly across our campus, providing faculty and s ##### 3. Communication Ease Users value the **quick and efficient communication** across platforms and exceptional customer support from 911cellular. [ See 4 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=1990057&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Extremely useful tool for schools or large corporations." What do you like about 911cellular? The ability to communicate a message quickly and efficiently across multiple platforms. Customer support is second to none. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Harmony 911cellular experience" What do you like about 911cellular? The 911cellular team has been outstanding to work with. They are extremely responsive anytime we have a question or need. ##### 4. Emergency Services Users value the **lightning-fast emergency alerts** and exceptional customer support from 911Cellular for safety. [ See 3 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2013914&qs=pros-and-cons#reviews) See Related User Reviews ![Ekta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ekta C.") EC Ekta C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Interface and Outstanding Support" What do you like about 911cellular? It's super easy-to-use interface, lightning-fast emergency alerts, and their amazing customer support team they're always there to help. ![Brad W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad W.") BW Brad W. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Safety Platform with Seamless Integration and Outstanding Support" What do you like about 911cellular? 911Cellular provides an incredibly reliable and intuitive safety platform. The system integrates seamlessly across our campus, providing faculty and s ##### 5. Response Time Users commend the **exceptional response time** of 911Cellular's support, enhancing safety and confidence in their system. [ See 3 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2013922&qs=pros-and-cons#reviews) See Related User Reviews ![Brad W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad W.") BW Brad W. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Safety Platform with Seamless Integration and Outstanding Support" What do you like about 911cellular? 911Cellular provides an incredibly reliable and intuitive safety platform. The system integrates seamlessly across our campus, providing faculty and s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Harmony 911cellular experience" What do you like about 911cellular? The 911cellular team has been outstanding to work with. They are extremely responsive anytime we have a question or need. ### Top Cons or Disadvantages of 911cellular ##### 1. Notification Issues Users experience **notification issues** with unnecessary alerts and limited reporting, complicating their overall experience. [ See 3 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2037960&qs=pros-and-cons#reviews) See Related User Reviews ![Ekta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ekta C.") EC Ekta C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Interface and Outstanding Support" What do you dislike about 911cellular? Sometimes it report issues with unnecessary alerts, limited reporting, and a slightly confusing portal. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "911 computer panic buttons and the cell phone app are greatly used at the hospital" What do you dislike about 911cellular? Pass troubles issuing push notifications. ##### 2. Poor Navigation Users find the **poor navigation** challenging, leading to confusion and difficulties in using the portal effectively. [ See 2 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2268262&qs=pros-and-cons#reviews) See Related User Reviews ![Ekta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ekta C.") EC Ekta C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Interface and Outstanding Support" What do you dislike about 911cellular? Sometimes it report issues with unnecessary alerts, limited reporting, and a slightly confusing portal. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "The product is fine. The portal interface can be confusing. The support team is excellent!" What do you dislike about 911cellular? the portal interface can be hard to navigate but the search feature is an improvement. I cannot always figure out the relationship between several pi ##### 3. Inadequate Reporting Users face **inadequate reporting** due to unnecessary alerts and a confusing portal, impacting their overall experience. [ See 1 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=2392963&qs=pros-and-cons#reviews) See Related User Reviews ![Ekta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ekta C.") EC Ekta C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Interface and Outstanding Support" What do you dislike about 911cellular? Sometimes it report issues with unnecessary alerts, limited reporting, and a slightly confusing portal. ##### 4. Limitations Users are frustrated by the **lack of specific time frame options** for retrieving stats, making evaluations challenging. [ See 1 mentions ](https://www.g2.com/products/911cellular/reviews?filters%5Bsentiment_snippet%5D=1990053&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Extremely useful tool for schools or large corporations." What do you dislike about 911cellular? My university relies on stats to justify and evaluate. I dislike that we can't enter a specific time frame and get back results based on those paramet ## Top-Rated Alternatives [ ![AlertMedia](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d62c7ba9076922741c0a064127fa76eb/alertmedia.jpg "AlertMedia") AlertMedia 4.7/5(569) ](https://www.g2.com/products/alertmedia/reviews) [ ![Everbridge 360 (Critical Event Management)](https://images.g2crowd.com/uploads/product/hd_favicon/f88209bb97c2f802b9fb6d8ed731981f/everbridge-360-critical-event-management.svg "Everbridge 360 (Critical Event Management)") Everbridge 360 (Critical Event Management) 4.5/5(359) ](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) [ ![DialMyCalls](https://images.g2crowd.com/uploads/product/hd_favicon/089b6e85a66345b5ed2851157d0d5dc5/dialmycalls.svg "DialMyCalls") DialMyCalls 4.7/5(999) ](https://www.g2.com/products/dialmycalls/reviews) [ View All Alternatives ](https://www.g2.com/products/911cellular/competitors/alternatives) ![Verified User in Law Enforcement](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Enforcement") AL Verified User in Law Enforcement Enterprise (\> 1000 emp.) 1/28/2025 "Extremely useful tool for schools or large corporations." 5/5 What do you like best about 911cellular? The ability to communicate a message quickly and efficiently across multiple platforms. Customer support is second to none. Review collected by and hosted on G2.com. What do you dislike about 911cellular? My university relies on stats to justify and evaluate. I dislike that we can't enter a specific time frame and get back results based on those parameters. ie. downloads or tips. Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? They are totally commited to helping us intergrate their system to help activate cameras based on lacating services and access points across our campus. Review collected by and hosted on G2.com. Show More Response from Zoe Logston of 911cellular [Editedit](https://www.g2.com/survey_responses/911cellular-review-10776369/official_response/edit) Thank you so much for your review and kind words! We're proud to be a trusted tool for universities like yours. We also appreciate your feedback regarding data and reporting. The good news is that we can actually provide insights based on specific time frames, including metrics like downloads and submitted tips. We'd love to connect and walk you through it! Since your review is anonymous, we can't reach out directly, but if you reach out to our support team at support@911Cellular.com, they'll happily demo our reporting feature! We want to ensure you can provide your university's leadership with system insights. Thank you for all you do to keep your campus safe! 6/2/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VB Vernon B. Safety Director Mid-Market (51-1000 emp.) 2/5/2025 "Cellular 911 has been a game changer for us" 5/5 What do you like best about 911cellular? 911 Cellular has been great to work with in implementing our Ayssa's Law Alert system. Their customer service and follow-up have been outstanding since day one. They listen to our requests and customize the platform to serve our school district's varied needs. I am very pleased with the product and company. Review collected by and hosted on G2.com. What do you dislike about 911cellular? For our circumstances, it was a bit of a big lift for one person to do. Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? They have given our district multiple ways of getting alert notifications out to the school administration teams and local law enforcement agencies as needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 3/3/2025 "Overall, an easy mass notification and safety app experience." 4/5 What do you like best about 911cellular? The interface is easy to use, and the safety app is easy to customize. Some pieces of the app become a little more difficult to understand, but customer service is always available to help you navigate what you need to do. Review collected by and hosted on G2.com. What do you dislike about 911cellular? It is hard to find a scenario where I would use an emergency workflow. They push this a lot, but rarely do I want emergency notifications to be automated in any way. Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? 911 Cellular allows us to connect with our remote dispatch and have them send emergency messages for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RS Ray S. CIO/VP of Technology Enterprise (\> 1000 emp.) 3/12/2025 "911Cellular is THE company you want to do business with!" 5/5 What do you like best about 911cellular? Friendliness. They reach out to offer assistance or to perform a review. If I need a system change, they do everything possible. Review collected by and hosted on G2.com. What do you dislike about 911cellular? Nothing! And I'm serious about that. This company is my favorite company! Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? They handle all of our ERT and Emergency Notification! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CH Christopher H. Chief of Police Enterprise (\> 1000 emp.) 2/12/2025 "911cellular Review" 5/5 What do you like best about 911cellular? Product quality, reliability, ease of use, and customer service. Review collected by and hosted on G2.com. What do you dislike about 911cellular? Research and development response TIME. Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? EMAS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CD Colleen D. Compliance Officer/Director of Nursing Mid-Market (51-1000 emp.) 2/21/2025 "Excellent product" 5/5 What do you like best about 911cellular? The panic buttons we purchased for our agency are perfect for our needs. Representatives are great to work with. Review collected by and hosted on G2.com. What do you dislike about 911cellular? There is nothing to dislike about this product. Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? Our staff need to be able to notify supervisors of a safety issue and this works perfectly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 3/27/2025 "Harmony 911cellular experience" 5/5 What do you like best about 911cellular? The 911cellular team has been outstanding to work with. They are extremely responsive anytime we have a question or need. Review collected by and hosted on G2.com. What do you dislike about 911cellular? As with all new systems it has taken us a little while to get everyone on board. This isn't really a 911cellular issue but an internal one. Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? We now have a quick way for all of our staff to call for assistance when needed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 3/17/2025 "911 computer panic buttons and the cell phone app are greatly used at the hospital" 4/5 What do you like best about 911cellular? Panic buttons on the desktop/ laptop computers. Customer service is excellent to work with. Review collected by and hosted on G2.com. What do you dislike about 911cellular? Pass troubles issuing push notifications. Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? Panic buttons, notifications Review collected by and hosted on G2.com. Show More Response from Zoe Logston of 911cellular [Editedit](https://www.g2.com/survey_responses/911cellular-review-10949960/official_response/edit) Thank you so much for your thoughtful review - especially the kind words about our customer support team. They work tirelessly to ensure everyone who uses our system has an excellent experience. We sincerely appreciate your feedback regarding push notifications. Insights like these play a vital role in helping us pinpoint areas for enhancement. We strive to address the evolving needs and challenges faced by our users. If you're still experiencing any issues or need support with anything specific, please don't hesitate to contact our team at support@911Cellular.com. We'd be happy to assist and make sure everything is working seamlessly. Thank you for everything you do to keep our healthcare providers safe! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/21/2025 "Great for staff safety" 5/5 What do you like best about 911cellular? I love their customer service and their follow up to any issues that may need to be addressed. Review collected by and hosted on G2.com. What do you dislike about 911cellular? I haven't come across anything that I dislike. Review collected by and hosted on G2.com. What problems is 911cellular solving and how is that benefiting you? Safety and security issues with our staff. It helps them feel safer just having panic buttons to wear into the rooms with them. Review collected by and hosted on G2.com. 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