--- title: OpenText IDOL Reviews meta_title: 'OpenText IDOL Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how OpenText IDOL works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 10 scale: '5' date_modified: '2026-09-02' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # OpenText IDOL Reviews **Vendor:** OpenText **Category:** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 10 ## About OpenText IDOL OpenText™ IDOL Unstructured Data Analytics is an advanced search, knowledge discovery, and analytics platform. It uses AI and machine learning to leverage key insights stored deep within your unstructured data—including text analytics, audio analytics, video analytics, and image analytics. ## OpenText IDOL Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use and AI capabilities** of OpenText IDOL, enabling quick and efficient task completion. (1 reviews) - Users love the **ease of use and efficiency** of OpenText IDOL, thanks to its powerful AI and machine learning. (1 reviews) - Users find OpenText IDOL's **ease of creation** with AI and machine learning makes building solutions effortless. (1 reviews) - Users find OpenText IDOL incredibly **easy to use** , allowing quick and simple building with AI and machine learning. (1 reviews) - Users appreciate the **ease of use** with OpenText IDOL, as machine learning simplifies building processes effortlessly. (1 reviews) - Quick Learning (1 reviews) ## OpenText IDOL Reviews ### 1. Data Analytics at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 12, 2023 **What do you like best about OpenText IDOL?** So easy to use and to build things. AI and machine learning makes it done in a snap. **What do you dislike about OpenText IDOL?** So far nothing to dislike. The system is working as I need it to work in the demo. **What problems is OpenText IDOL solving and how is that benefiting you?** We are using it for call center analytics. ### 2. Great software for Video analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ravichandran B. | Founder, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 23, 2022 **What do you like best about OpenText IDOL?** Best for speech analytics and video analytics. **What do you dislike about OpenText IDOL?** User interface and UX design could have been better. **What problems is OpenText IDOL solving and how is that benefiting you?** Provides text and video analytics over more than 100 different types of formats. ### 3. MicroFocus IDOL is one of the leading nexttGen mainframe insight suite **Rating:** 4.5/5.0 stars **Reviewed by:** Rajat J. | Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 14, 2022 **What do you like best about OpenText IDOL?** Every piece of data can be connected and used for connectivity challenges all over teams. It is one solution which collects data from hundreds of data sources seamlessly. **What do you dislike about OpenText IDOL?** Not observed much disadvantages, however every technology requires effort to learn. **What problems is OpenText IDOL solving and how is that benefiting you?** It helps us with proposal, knowledge, and quote management with all its AI-powered capabilities. ### 4. IDOL next gen mainframe insight suite **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh Kumar G. | Senior Technical Architect, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 09, 2022 **What do you like best about OpenText IDOL?** Seamlessly usage with minimal hassle to port from your current application using the insights reports **What do you dislike about OpenText IDOL?** Still lagging while working on HLASM and Ezt modules **What problems is OpenText IDOL solving and how is that benefiting you?** Whole suite helped us to put agile migration in place which till this time was either manual or partial automated ### 5. Micro Focus IDOL Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 16, 2021 **What do you like best about OpenText IDOL?** The best thing about IDOL is how connected every piece of data can be, it helps solve critical connectivity challenges all across the teams using it making it a great tool **What do you dislike about OpenText IDOL?** The search engine sometimes can be a bit hard to predict and get the solution you are looking for, for the most times is great searching what you need but it can be refined a bit more **What problems is OpenText IDOL solving and how is that benefiting you?** When preparing information for key files the tool manages to work perfectly with the documents and classifies the relevance of the document making it safe to work with ### 6. OD Search with IDOL **Rating:** 5.0/5.0 stars **Reviewed by:** Charles d. | Sr. Accountmanager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 26, 2021 **What do you like best about OpenText IDOL?** With idol, hundreds of different sources can be unlocked with one solution for search, classification, redaction and accessibility purposes. **What do you dislike about OpenText IDOL?** We suggest a web interface for administration purposes. **What problems is OpenText IDOL solving and how is that benefiting you?** Searching in different document repositories. Access to documents in different archive locations. Auto masking for GDPR compliance. Keeping track of different document versions. ### 7. Welcome to a New World of Magic! **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron W. | Information Technology Logistics , Computer Software, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 11, 2018 **What do you like best about OpenText IDOL?** Idol allows you to use your Unstructured data in the most effective way, to generate more ROI **What do you dislike about OpenText IDOL?** There is absolutely nothing I don't like about IDOL **Recommendations to others considering OpenText IDOL:** The best software since Sliced bread. If you have massive terabytes of Unstructured data this will be your best option! **What problems is OpenText IDOL solving and how is that benefiting you?** With IDOL we are able to turn massive amounts of unstructured data and Customize search features to run through data seamlessly. We also took advantage of the in built AI capabilities. ### 8. brief review **Rating:** 4.5/5.0 stars **Reviewed by:** Hicham I. | Operations Consultant, Banking, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 24, 2016 **What do you like best about OpenText IDOL?** how it allows me to perform analysis of data and present it visually **What do you dislike about OpenText IDOL?** needs a long period of time to learn all the ins and outs **Recommendations to others considering OpenText IDOL:** will recommend, presenting your analysis will be cleaner. **What problems is OpenText IDOL solving and how is that benefiting you?** was trying to automate my data analysis, found out how it's is easier to present the findings in visual way that makes the presentation easier to understand ### 9. Use it for data analytics, graphing, and visualization **Rating:** 3.5/5.0 stars **Reviewed by:** Zachary H. | Field Supervisor/Data Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 19, 2016 **What do you like best about OpenText IDOL?** Using analytics for trends and customer outlook **What do you dislike about OpenText IDOL?** Nothing so far, the program is useful for the reason we use it, which is limited **Recommendations to others considering OpenText IDOL:** None **What problems is OpenText IDOL solving and how is that benefiting you?** Using idol to help our company with trends and forecasting to help identify areas of issue and positive contributions to our company ### 10. HPE Idol **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 12, 2017 **What do you like best about OpenText IDOL?** The ability to perform a quick search that speeds up resolution of Incidents. **What do you dislike about OpenText IDOL?** I haven't observed any huge disadventages **What problems is OpenText IDOL solving and how is that benefiting you?** Searching for Resolution from different sources, ability to anayze big amount of data quickly ## OpenText IDOL Discussions - [CAn i do the customization](https://www.g2.com/discussions/can-i-do-the-customization) - 1 upvote - [View OpenText IDOL pricing details and edition comparison](https://www.g2.com/products/opentext-idol/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-12+18%3A02%3A42+-0500&secure%5Bsession_id%5D=55c27801-fd23-4146-8daa-93fa55d09310&secure%5Btoken%5D=e30bac45514ebf75c19a01ae793a865df140d4480555e2b70004aa368956030e&format=llm_user) ## OpenText IDOL Features **Content Management** - Data Centralization - Insight Engines - Archiving - Insight Engines - Search Analysis - Insight Engines - Intelligent Search - Sentiment Analysis - Text Analysis **Compatibility** - Federated Search - File Types - Global Language Support **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines - Full Text Search - Semantic Search - AI/Machine Learning **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Multiple Data Sources - Generative AI **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Additional Functionality** - Analytics - Data Source Connectors - Multi-Language - Data Security - Search/Filter - AI Copilot - Knowledge Management - Reporting & Statistics - Data Extraction - Natural Language Processing - Third-Party Integrations - Data Visualization - Recommendations - Access Controls/Permissions - Automatic Backup - Compliance Management - Augmented Analytics - Data Aggregation - Intent Recognition - Indexing - Personalization - Activity Dashboard - Usage Tracking/Analytics - Data Classification - Data Discovery - Behavioral Analytics - Data Capture and Transfer **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top OpenText IDOL Alternatives - [Elastic Observability](https://www.g2.com/products/elastic-observability/reviews) - 4.3/5.0 (103 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews) - [iManage Work](https://www.g2.com/products/imanage-work/reviews) - 4.4/5.0 (346 reviews)