--- title: 8x8 Work Reviews meta\_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 932 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

# 8x8 Work Reviews & Product Details

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8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

* * *

Product Website
8x8 Work
Seller
[8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
Discussions
[8x8 Work Community](https://www.g2.com/products/8x8-work/discuss)
Languages Supported

German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish

Solution Type

All-in-One

Overview by
8x8

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

2 months

[
View More Pricing Information
](https://www.g2.com/products/8x8-work/pricing)

## 8x8 Work Integrations
(16)

What do users say about integrations?

Verified by 8x8 Work

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

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Call Box

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CDK CRM

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google

](https://www.g2.com/products/google-google/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

JobDiva

](https://www.g2.com/products/jobdiva/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

NetSuite

](https://www.g2.com/products/oracle-netsuite/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Okta

](https://www.g2.com/products/okta/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Teams Manager for Microsoft Teams

](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Vantaca

](https://www.g2.com/products/vantaca/reviews)

Show More

 ![Jennifer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer P.")
JP

Jennifer P.

End User Support Specialist

Mid-Market (51-1000 emp.)

4/27/2026

"Needs Modernization, But User-Friendly for End Users"

1.5/5

What do you like best about 8x8 Work?

I like 8x8 Work because it's pretty easy to use. It's pretty self-explanatory for an end user. You just open it, dial a number, and it works. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

As an 8x8 Work administrator, it's complicated to set up always. It's not easy to find what you're looking for in order to check settings. It seems to kinda make no sense the way that you set up a phone number, and it just could be a lot easier. The look and feel of it is archaic, it looks like it's from fifteen years ago, that portal. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

I use 8x8 Work to eliminate the need for physical phones and phone lines, utilizing existing hardware to support our remote workforce. Review collected by and hosted on G2.com.

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Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12693622/official_response/edit)

Dear Jennifer, Thank you for the honest feedback! We're glad 8x8 Work keeps things simple for your team. Your admin experience deserves better — we hear you on portal navigation and setup complexity. These insights go straight to our product teams. We're committed to making every experience as seamless as the calls you're making.

Validated ReviewerIncentivizedSource: Seller invite

 ![Arthur G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arthur G.")
AG

Arthur G.

Mid-Market (51-1000 emp.)

5/6/2026

"Smooth, Flexible, but Needs Text Group Features and Transcriptions and notes on calls."

4/5

What do you like best about 8x8 Work?

I like the simplistic interface of 8x8 Work. It's not overcomplicated and doesn't feel crowded, which I appreciate. It runs really smooth, making my work communications seamless whether I'm chatting or calling. Also, the initial setup was super easy, which is always a plus. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

Yeah. I wish that we could have, like, a, a text group or, like, an inbound text queue so that, you know, if we got text to, like, a main number, as a group, we could answer those texts. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

I use 8x8 Work to avoid sharing my personal phone number and to gain flexibility when moving in and out of the office. The setup was super easy. Review collected by and hosted on G2.com.

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Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12762850/official_response/edit)

Hi Arthur, Great to hear overall admin management is working well for you! The extension search issue when adding users to ring groups is a frustrating one — thanks for flagging it clearly. We'll make sure this gets raised with our product team.

Validated ReviewerSource: Organic

RL

Richard L.

Mid-Market (51-1000 emp.)

3/24/2026

"Efficient and Intuitive Communication Hub"

5/5

What do you like best about 8x8 Work?

I like how 8x8 Work helps me keep my team connected and organized by creating groups and easily identifying titles and departments. I appreciate that it offers external SMS, allowing me to message people outside the organization safely. When maintaining department organization, I really like being able to identify who is reaching out to me. I even liked the way they offer a mobile app so I can stay on top of what's required. The initial setup is self-explanatory, with no complex words or technical terms. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

Nothing in specific, it's been very useful. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

I use 8x8 Work to keep my team connected and organized. It helps by creating groups, easy to identify titles and departments, and allows safe messaging outside the organization. Identifying who reaches me is also a great feature. Review collected by and hosted on G2.com.

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Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12537901/official_response/edit)

Hi Richard, Thank you for the wonderful feedback! We're thrilled that 8x8 Work is keeping your team connected and organized. It's great to hear that the external SMS, mobile app, and easy setup have all been valuable to you. We truly appreciate your support!

Validated ReviewerIncentivizedSource: Seller invite

 ![Veronica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica D.")
VD

Veronica D.

Compliance Coordinator

Mid-Market (51-1000 emp.)

5/28/2026

"Direct Communication with Employees and Office Staff, All in One Place"

5/5

What do you like best about 8x8 Work?

Through my work I am able to communicate with employees directly to their personal phone numbers and office staff all in one place Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

Nothing at the moment, it has worked great for me Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

It is solving the issue of using my personal phone number to communicate with vendors and employees, 8x8 work makes it easy to get in touch with them Review collected by and hosted on G2.com.

Show More

Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12887122/official_response/edit)

Hi Veronica, Love that 8x8 Work is keeping your personal number private while staying seamlessly connected with employees and vendors! Great to hear it's been a smooth experience all round. Thanks for the kind words!

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering")
AM

Verified User in Mechanical or Industrial Engineering

Enterprise (\> 1000 emp.)

5/18/2026

"Easy Internal Calling with Handy Presence Status"

4.5/5

What do you like best about 8x8 Work?

It’s very easy to make internal calls with coworkers, and I can also quickly see their presence status. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The music on hold is not transferred to parked calls. Also, the admin console sometimes changes settings even when no admin has made any changes. For example, the External caller ID gets changed for no reason. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

We needed to upgrade our voice solution to a product that didn’t require on-prem hardware. With 8x8, everything is in the cloud, so we don’t need to maintain or monitor local equipment anymore. The solution is scalable, which makes it very easy to add extensions whenever we need them. Review collected by and hosted on G2.com.

Show More

Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12830220/official_response/edit)

Dear Customer, Love that presence status and internal calling are making teamwork so seamless! The music on hold for parked calls and the unexpected settings changes, particularly around external caller ID, are definitely worth investigating. Please raise those with our support team so we can get to the bottom of it quickly!

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Noelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noelle P.")
NP

Noelle P.

Hospital Manager

Small-Business (50 or fewer emp.)

5/18/2026

"Customizable and Accessible Anywhere"

4.5/5

What do you like best about 8x8 Work?

I like how it is customizable and can be accessed from outside of the office Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

Although the customization is great, I find it a little confusing at times, could be more user friendly for people who aren't tech savy Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

Ability to adjust our open hours, also the email transcripts I receive as manager are very helpful. The recordings are a tremendous training tool as well Review collected by and hosted on G2.com.

Show More

Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12832072/official_response/edit)

Hi Noelle, Great to hear the flexibility and remote access are working well for your team! Making customization more intuitive for non-technical users is valuable feedback we'll pass along. And it's brilliant that call recordings and email transcripts are powering your training and management, exactly what we love to hear!

Current UserValidated ReviewerIncentivizedSource: Seller invite

CS

Christian S.

Small-Business (50 or fewer emp.)

3/24/2026

"Streamlines Call Management, Excellent Support"

5/5

What do you like best about 8x8 Work?

I like how 8x8 Work allows us to take a large number of calls from different numbers and route them all into one phone line that can be easily managed. The customer service is really great if you ever have any issue. They are very helpful and will solve whatever the problem is. I also found the initial setup to be very simple. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The spam number blocking leaves a lot to hope for, because it's a lot of different phone numbers all being routed into one number. So when I block a spam call, they can just call on one of our other lines, and it is still able to get through. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

8x8 Work lets us take many calls from different numbers and route them into one manageable line. Review collected by and hosted on G2.com.

Show More

Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12538969/official_response/edit)

Dear Christian, Thank you for the great feedback! We're happy 8x8 Work is streamlining your call management, and our support team has been helpful. We sincerely hear your concerns about spam blocking and will share your feedback with our team to help improve it!

Validated ReviewerIncentivizedSource: Seller invite

HL

Holly L.

Administrative Assistant

Small-Business (50 or fewer emp.)

7/14/2022

"8X8 Love"

5/5

What do you like best about 8x8 Work?

I have not found any new things with 8x8. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I love everything about 8x8. Still having no issues Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

8x8 is helping us solve work from home problems. as the employee can receive calls on any phone, that has the app Review collected by and hosted on G2.com.

Show More

Response from Jeremiah Mercado of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-6851074/official_response/edit)

Hi Holly! Thank you for the feedback! Your feedback helps us to improve service for everyone. Have a nice day ahead!

7/6/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Jonathan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan M.")
JM

Jonathan M.

IT Support Specialist II

Enterprise (\> 1000 emp.)

5/26/2026

"8x8 Work: User-Friendly, Easy to Configure, and Quick to Get Started"

4/5

What do you like best about 8x8 Work?

8x8 Work is user-friendly and easy to configure, with a straightforward setup that makes it simple to get started. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The application still feels like it’s in the early stages, and the support SLAs can sometimes be a bit long. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

8x8 Work is making our softphone VOIP needs much easier to navigate and deploy across the organization. Review collected by and hosted on G2.com.

Show More

Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12871823/official_response/edit)

Hi Jonathan, Glad the straightforward setup and ease of configuration are making organisation-wide deployment so smooth! We hear you on support SLAs and the product maturity feedback; both are areas we're actively investing in. Thanks for sharing your experience!

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Salim R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salim R.")
SR

Salim R.

Mid-Market (51-1000 emp.)

4/22/2026

"Decent VOIP Solution with Billing Challenges"

2.5/5

What do you like best about 8x8 Work?

I use 8x8 Work for helpdesk IT purposes, and I like that it provides VOIP instead of relying on physical phones. The feature that allows us to sync 8x8 Work with Teams is particularly helpful. Additionally, having the capability to manage users effectively is something I appreciate about the software. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The billing process didn't cancel the unwanted licenses in time, which was frustrating. The team handling that part really needs to do their job better. The initial setup wasn't easy, according to my team, though they eventually figured it out. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

8x8 Work replaces physical phones with VOIP, and we can sync it with Teams. I can manage the users effectively. Review collected by and hosted on G2.com.

Show More

Response from Alison Stewart of 8x8 Work

[Editedit](https://www.g2.com/survey_responses/8x8-work-review-12672816/official_response/edit)

Dear Salim, Thank you for the positive feedback on our Teams integration and user management! We sincerely apologize for the billing and setup frustrations — that's not the experience we want for you, and we're committed to inproving the process.

Validated ReviewerIncentivizedSource: Seller invite

## Questions about 8x8 Work? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about 8x8 Work
](https://www.g2.com/products/8x8-work/discussions/new)

AS

Abdirisak Said
•
Last activity almost 4 years ago

My name is abdirisak I really like to this software.

2 Upvotes

2

[
Join the conversation
](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software)

GU

Guest User

What is 8x8 X Series used for?

0 Upvotes

0

[
Join the conversation
](https://www.g2.com/discussions/what-is-8x8-x-series-used-for)

[
View all Discussions
](https://www.g2.com/products/8x8-work/discuss)

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

2 months

### Return on Investment

13 months

### Average Discount

10%

[
View More Pricing Information
](https://www.g2.com/products/8x8-work/pricing)

8x8 Work Comparisons

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##### 
##### 8x8 Work Features

Basic Communication

Phone Calls

Video Calls

Instant Messaging

Advanced Features

Hold Music

Automated Attendants

VOiP Number

Access

Software Pairing

Browser Extension

Individual Download

Collaboration Tools

Screen Sharing

[
View More Features
](https://www.g2.com/products/8x8-work/features)

## Top-Rated Alternatives

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##### Categories on G2

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