# Top 10 8x8 Work Alternatives & Competitors **Average Rating:** 4.2/5 **Total Number of Reviews:** 932 Looking for alternatives or competitors to 8x8 Work? VoIP Providers is a widely used technology, and many people are seeking popular, top rated software solutions with software pairing, video calls, and instant messaging. Other important factors to consider when researching alternatives to 8x8 Work include call quality and communication. The best overall 8x8 Work alternative is RingEX. Other similar apps like 8x8 Work are Nextiva, Dialpad Connect, Vonage Business Communications, and GoTo Connect. 8x8 Work alternatives can be found in [VoIP Providers](https://www.g2.com/categories/voip-providers) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [Video Conferencing Software](https://www.g2.com/categories/video-conferencing). ## Best Paid & Free Alternatives to 8x8 Work - [RingEX](https://www.g2.com/products/ringex/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) ## Top 10 Alternatives to 8x8 Work Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how 8x8 Work stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Health, Wellness and Fitness, and find the best product for your business. ### 1. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,415 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to 8x8 Work, RingEX is: - More expensive - Better at meeting requirements Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [8x8 Work vs RingEX](https://www.g2.com/compare/8x8-work-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [RingEX vs Vonage Business Communications](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [RingEX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs Zoom Workplace](https://www.g2.com/compare/ringex-vs-zoom-workplace) - [RingEX vs Webex Calling](https://www.g2.com/compare/ringex-vs-webex-calling) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-ringex) ### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,585 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to 8x8 Work, Nextiva is: - Slower to reach roi - More expensive - Better at support Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [8x8 Work vs Nextiva](https://www.g2.com/compare/8x8-work-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Nextiva vs Vonage Business Communications](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Nextiva vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nextiva) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs Zoom Workplace](https://www.g2.com/compare/nextiva-vs-zoom-workplace) - [Nextiva vs Webex Calling](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-nextiva) ### 3. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 4,199 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to 8x8 Work, Dialpad Connect is: - Easier to set up - Easier to admin - More usable Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing) **Compare:** [8x8 Work vs Dialpad Connect](https://www.g2.com/compare/8x8-work-vs-dialpad-connect) **Compare Dialpad Connect with other alternatives:** - [Dialpad Connect vs RingEX](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [Dialpad Connect vs Nextiva](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Dialpad Connect vs Vonage Business Communications](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Dialpad Connect vs GoTo Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [Dialpad Connect vs 3CX](https://www.g2.com/compare/3cx-vs-dialpad-connect) - [Dialpad Connect vs Zoom Workplace](https://www.g2.com/compare/dialpad-connect-vs-zoom-workplace) - [Dialpad Connect vs Webex Calling](https://www.g2.com/compare/dialpad-connect-vs-webex-calling) - [Dialpad Connect vs Genesys Cloud CX](https://www.g2.com/compare/dialpad-connect-vs-genesys-cloud-cx) - [Dialpad Connect vs Intermedia Unite](https://www.g2.com/compare/dialpad-connect-vs-intermedia-unite) ### 4. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) By Vonage **Average Rating:** 4.3/5 **Total Reviews:** 504 Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice. Reviewers say compared to 8x8 Work, Vonage Business Communications is: - Slower to reach roi - Better at support - Easier to admin Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [8x8 Work vs Vonage Business Communications](https://www.g2.com/compare/8x8-work-vs-vonage-business-communications) **Compare Vonage Business Communications with other alternatives:** - [Vonage Business Communications vs RingEX](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [Vonage Business Communications vs Nextiva](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Vonage Business Communications vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Vonage Business Communications vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [Vonage Business Communications vs 3CX](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [Vonage Business Communications vs Zoom Workplace](https://www.g2.com/compare/vonage-business-communications-vs-zoom-workplace) - [Vonage Business Communications vs Webex Calling](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Vonage Business Communications vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Vonage Business Communications vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-vonage-business-communications) ### 5. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to 8x8 Work, GoTo Connect is: - Better at support - Easier to do business with - Easier to admin Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [8x8 Work vs GoTo Connect](https://www.g2.com/compare/8x8-work-vs-goto-connect) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) - [GoTo Connect vs Nextiva](https://www.g2.com/compare/goto-connect-vs-nextiva) - [GoTo Connect vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [GoTo Connect vs Vonage Business Communications](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [GoTo Connect vs 3CX](https://www.g2.com/compare/3cx-vs-goto-connect) - [GoTo Connect vs Zoom Workplace](https://www.g2.com/compare/goto-connect-vs-zoom-workplace) - [GoTo Connect vs Webex Calling](https://www.g2.com/compare/goto-connect-vs-webex-calling) - [GoTo Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [GoTo Connect vs Intermedia Unite](https://www.g2.com/compare/goto-connect-vs-intermedia-unite) ### 6. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to 8x8 Work, 3CX is: - Easier to admin - Easier to set up - More usable Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [8x8 Work vs 3CX](https://www.g2.com/compare/3cx-vs-8x8-work) **Compare 3CX with other alternatives:** - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs Dialpad Connect](https://www.g2.com/compare/3cx-vs-dialpad-connect) - [3CX vs Vonage Business Communications](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [3CX vs GoTo Connect](https://www.g2.com/compare/3cx-vs-goto-connect) - [3CX vs Zoom Workplace](https://www.g2.com/compare/3cx-vs-zoom-workplace) - [3CX vs Webex Calling](https://www.g2.com/compare/3cx-vs-webex-calling) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Intermedia Unite](https://www.g2.com/compare/3cx-vs-intermedia-unite) ### 7. [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) By Zoom **Average Rating:** 4.5/5 **Total Reviews:** 56,507 Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost. Reviewers say compared to 8x8 Work, Zoom Workplace is: - Slower to reach roi - Easier to set up - Easier to do business with Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing](https://www.g2.com/categories/video-conferencing) **Compare:** [8x8 Work vs Zoom Workplace](https://www.g2.com/compare/8x8-work-vs-zoom-workplace) **Compare Zoom Workplace with other alternatives:** - [Zoom Workplace vs RingEX](https://www.g2.com/compare/ringex-vs-zoom-workplace) - [Zoom Workplace vs Nextiva](https://www.g2.com/compare/nextiva-vs-zoom-workplace) - [Zoom Workplace vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-zoom-workplace) - [Zoom Workplace vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-zoom-workplace) - [Zoom Workplace vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-zoom-workplace) - [Zoom Workplace vs 3CX](https://www.g2.com/compare/3cx-vs-zoom-workplace) - [Zoom Workplace vs Webex Calling](https://www.g2.com/compare/webex-calling-vs-zoom-workplace) - [Zoom Workplace vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-workplace) - [Zoom Workplace vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-zoom-workplace) ### 8. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) By Cisco **Average Rating:** 4.5/5 **Total Reviews:** 635 Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform. Reviewers say compared to 8x8 Work, Webex Calling is: - More expensive - Better at support - Better at meeting requirements Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [8x8 Work vs Webex Calling](https://www.g2.com/compare/8x8-work-vs-webex-calling) **Compare Webex Calling with other alternatives:** - [Webex Calling vs RingEX](https://www.g2.com/compare/ringex-vs-webex-calling) - [Webex Calling vs Nextiva](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Webex Calling vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-webex-calling) - [Webex Calling vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Webex Calling vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-webex-calling) - [Webex Calling vs 3CX](https://www.g2.com/compare/3cx-vs-webex-calling) - [Webex Calling vs Zoom Workplace](https://www.g2.com/compare/webex-calling-vs-zoom-workplace) - [Webex Calling vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Webex Calling vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-webex-calling) ### 9. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,556 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to 8x8 Work, Genesys Cloud CX is: - Slower to reach roi - More expensive - More usable Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [8x8 Work vs Genesys Cloud CX](https://www.g2.com/compare/8x8-work-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Vonage Business Communications](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Genesys Cloud CX vs GoTo Connect](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Zoom Workplace](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-workplace) - [Genesys Cloud CX vs Webex Calling](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Genesys Cloud CX vs Intermedia Unite](https://www.g2.com/compare/genesys-cloud-cx-vs-intermedia-unite) ### 10. [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) By Intermedia **Average Rating:** 4.5/5 **Total Reviews:** 519 Intermedia Unite is an award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs, simplify management and increase employee productivity. Reviewers say compared to 8x8 Work, Intermedia Unite is: - Easier to do business with - Easier to set up - Easier to admin Categories in common with 8x8 Work: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing) **Compare:** [8x8 Work vs Intermedia Unite](https://www.g2.com/compare/8x8-work-vs-intermedia-unite) **Compare Intermedia Unite with other alternatives:** - [Intermedia Unite vs RingEX](https://www.g2.com/compare/intermedia-unite-vs-ringex) - [Intermedia Unite vs Nextiva](https://www.g2.com/compare/intermedia-unite-vs-nextiva) - [Intermedia Unite vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-intermedia-unite) - [Intermedia Unite vs Vonage Business Communications](https://www.g2.com/compare/intermedia-unite-vs-vonage-business-communications) - [Intermedia Unite vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-intermedia-unite) - [Intermedia Unite vs 3CX](https://www.g2.com/compare/3cx-vs-intermedia-unite) - [Intermedia Unite vs Zoom Workplace](https://www.g2.com/compare/intermedia-unite-vs-zoom-workplace) - [Intermedia Unite vs Webex Calling](https://www.g2.com/compare/intermedia-unite-vs-webex-calling) - [Intermedia Unite vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-intermedia-unite) --- ## 8x8 Work Alternatives FAQs ### What features do alternatives offer that 8x8 Work does not? 8x8 Work lacks voicemail to SMS functionality, which is available natively in Nextiva. ### What are the best alternatives to 8x8 Work? The best alternatives to 8x8 Work include [RingEX](https://www.g2.com/products/ringex/reviews) (4.2/5 stars, 1371 reviews), [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars, 3570 reviews), [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) (4.4/5 stars, 4173 reviews), and [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) (4.3/5 stars, 502 reviews). These alternatives are rated equal or higher than 8x8 Work's 4.2/5 stars across hundreds to thousands of reviews, demonstrating strong user satisfaction and broad adoption. ### Which VoIP Providers tools do reviewers recommend instead of 8x8 Work? Reviewers recommend [RingEX](https://www.g2.com/products/ringex/reviews) for its AI-powered communications, seamless integrations with platforms like Salesforce and Microsoft Teams, and strong customer support with 124 mentions. [Nextiva](https://www.g2.com/products/nextiva/reviews) is praised for its excellent customer support (127 mentions), ease of use (117 mentions), and features like voicemail to SMS. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) is favored for its AI-powered call transcription and summaries, user-friendly interface, and reliable call quality. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) is noted for its reliable call quality, responsive customer service, and ease of use. These providers are recommended for their superior support, usability, and advanced features compared to 8x8 Work. ### How does 8x8 Work compare to RingEX? According to G2 data, [8x8 Work](https://www.g2.com/products/8x8-work/reviews) and [RingEX](https://www.g2.com/products/ringex/reviews) both hold an average rating of 4.2/5, with 928 and 1,371 total reviews respectively, indicating comparable overall user satisfaction. In dimension scores, RingEX leads slightly in meeting requirements by 0.2 points (8.8 vs 8.6), while 8x8 Work has a 0.1-point advantage in ease of setup (8.3 vs 8.2) and a 0.1-point lead in ease of administration (8.4 vs 8.3). 8x8 Work also scores 0.1 points higher in ease of doing business with (8.5 vs 8.3) and 0.1 points higher in support (8.1 vs 8.0). Both products are equally rated on usability (8.6 each). User reviews highlight that 8x8 Work is praised for its ease of use (110 mentions), reliability (55 mentions), and customer support (45 mentions), with users appreciating its unified communication platform combining calling, messaging, video, and contact center features. RingEX users emphasize ease of use (195 mentions), customer support (124 mentions), and feature richness (100 mentions), with particular appreciation for AI-powered call notes, seamless integration with platforms like Salesforce and Microsoft Teams, and reliable call quality. Overall, both platforms offer robust unified communication solutions with slight differences in administrative ease and support. 8x8 Work is favored for its integration capabilities and slightly better support scores, while RingEX is noted for its AI features and slightly better alignment with meeting requirements. ### Why do users choose RingEX over 8x8 Work? Users choose [RingEX](https://www.g2.com/products/ringex/reviews) over 8x8 Work primarily for its superior ease of use, as evidenced by 195 mentions highlighting this strength, compared to 110 for 8x8 Work. RingEX's AI-powered features, such as automated call note-taking and summaries, enhance productivity and are frequently praised. The platform's seamless integration with Salesforce, Microsoft Teams, and other CRMs supports efficient workflows, making it attractive for businesses seeking advanced communication tools. RingEX also scores slightly higher in meeting requirements (8.8 vs 8.6) and is recognized for its reliable call quality and centralized communication management, which reduces tool switching and simplifies user management. Users appreciate the straightforward initial setup and the ability to manage calls, messages, and meetings within a single platform, which streamlines daily operations. Additionally, RingEX's customer support is noted as knowledgeable and responsive, with 124 mentions, contributing to user confidence. While some users report challenges with complex configurations and navigation, the overall positive sentiment around usability, AI capabilities, and integration flexibility drives preference for RingEX among its user base according to G2 data. ## Explore Articles - [Best project management app with time tracking](https://www.g2.com/discussions/best-project-management-app-with-time-tracking) - [Which energy management services offer real-time dashboards that don't require energy engineering expertise?](https://www.g2.com/discussions/which-energy-management-services-offer-real-time-dashboards-that-don-t-require-energy-engineering-expertise) - [Best session replay tool for SaaS startups](https://www.g2.com/discussions/what-s-the-best-session-replay-tool-right-now) - [What ERM software can a team roll out without burning months on change management and adoption issues across the organization?](https://www.g2.com/discussions/what-erm-software-can-a-team-roll-out-without-burning-months-on-change-management-and-adoption-issues-across-the-organization) - [Best databases for handling large data sets in tech](https://www.g2.com/discussions/what-are-the-best-databases-for-handling-large-data-sets-in-tech) - [Which field service platforms are actually reducing manual work and helping teams get more done without adding headcount?](https://www.g2.com/discussions/which-field-service-platforms-are-actually-reducing-manual-work-and-helping-teams-get-more-done-without-adding-headcount) ## Spotlight Categories - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) - [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) - [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding)