# Best UCaaS Platforms with CCaaS Option Capabilities

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 227

### Category Stats (Aug 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 03, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,900+ Authentic Reviews
- 227+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=1332029)

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Dialaxy.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=dialaxy)

**Sponsored**

### Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-08-04T12%3A45%3A21Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%2Ff%2Fccaas-option%3Fopen_modal_url%3D%252Fproducts%252F8x8-work%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fucaas-platforms%25252Ff%25252Fccaas-option%2526source%253Dcategory&secure%5Btoken%5D=cb1e9c6444910065bf69d52fa97cf069c4d4d6a179a4e1bd812d0c77c79ad0be&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fcloud-based-phone-system%2F%3Futm_source%3DG2&secure%5Burl_type%5D=custom_url)

### [Nextiva](https://www.g2.com/products/nextiva/reviews)

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,568

#### How Do G2 Users Rate Nextiva?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.5/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nextiva?

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,564 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup.
- Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support.
- Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless.
- Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process.
- Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process.

##### Cons

- Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams.
- Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform.
- Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines.
- Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively.
- Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management.

#### What Are Recent G2 Reviews of Nextiva?

**["Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"](https://www.g2.com/survey_responses/nextiva-review-10872941)**

**Rating:** 5.0/5.0 stars

_— Terri M._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-10872941)

**["Easy-to-Manage Phone System with Outstanding Support"](https://www.g2.com/survey_responses/nextiva-review-12554662)**

**Rating:** 5.0/5.0 stars

_— Jerry S._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-12554662)

#### What Are G2 Users Discussing About Nextiva?

- [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments
- [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments
- [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments

### [8x8 Work](https://www.g2.com/products/8x8-work/reviews)

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

**Average Rating:** 4.2/5.0

**Total Reviews:** 896

#### How Do G2 Users Rate 8x8 Work?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Work?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About 8x8 Work?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward.
- Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices.
- Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality.
- Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives.
- Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management.

##### Cons

- Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution.
- Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations.
- Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction.
- Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities.
- Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work.

#### What Are Recent G2 Reviews of 8x8 Work?

**["Feature-Rich Phone System with Great Ring Groups & Analytics"](https://www.g2.com/survey_responses/8x8-work-review-13060988)**

**Rating:** 5.0/5.0 stars

_— Joseph A._

[Read full review](https://www.g2.com/survey_responses/8x8-work-review-13060988)

**["Modern interface, easy configuration, and fast chat support"](https://www.g2.com/survey_responses/8x8-work-review-12980303)**

**Rating:** 4.5/5.0 stars

_— Leon K._

[Read full review](https://www.g2.com/survey_responses/8x8-work-review-12980303)

#### What Are G2 Users Discussing About 8x8 Work?

- [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for)
- [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments
- [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8)
- [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote
- [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) - 2 comments

### [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)

Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

**Average Rating:** 4.4/5.0

**Total Reviews:** 4,036

#### How Do G2 Users Rate Dialpad Connect?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Connect?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Dialpad Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication.
- Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly.
- Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management.
- Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency.
- Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features.

##### Cons

- Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging.
- Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience.
- Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management.
- Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability.
- Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience.

#### What Are Recent G2 Reviews of Dialpad Connect?

**["Very trustworthy and simple"](https://www.g2.com/survey_responses/dialpad-connect-review-4782824)**

**Rating:** 5.0/5.0 stars

_— Jason C._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-4782824)

**["User-Friendly Transcripts and Easy Contact Management"](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)**

**Rating:** 5.0/5.0 stars

_— Alina M._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)

#### What Are G2 Users Discussing About Dialpad Connect?

- [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it)
- [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment
- [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment
- [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for)
- [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments

### [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews)

Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations. Targeted at businesses of all sizes, Intermedia Unite® caters to teams that require a reliable and cohesive communication system. Its user-friendly interface and robust features make it suitable for remote workers, in-office teams, and hybrid environments. The platform is particularly advantageous for organizations that rely heavily on real-time communication, such as customer service teams, sales departments, and project management groups. By consolidating business phone services, video conferencing, team chat, and file sharing, Unite enables employees to collaborate effectively without the hassle of switching between different applications. One of the standout features of Intermedia Unite® is its enterprise-grade calling capabilities, which come equipped with over 100 features designed to enhance communication. This includes integrated customer engagement tools that allow businesses to connect with their clients more effectively. Additionally, the platform offers enhanced experiences for Microsoft Teams users, making it a versatile choice for organizations already utilizing Microsoft products. The mobile and desktop applications ensure that users can make calls, hold meetings, and engage with customers from virtually anywhere, all while preserving a consistent business identity. Intermedia Unite® also leverages AI technology to provide transcription, summaries, and insights, which help teams capture important details and follow up on discussions efficiently. This feature not only saves time but also enhances accountability among team members, ensuring that critical information is not overlooked. Furthermore, with a commitment to reliability, Intermedia Unite® boasts an impressive 99.999% uptime and is backed by J.D. Power-certified support, ensuring that users can depend on the platform for their communication needs. Overall, Intermedia Unite® stands out in the crowded communications landscape by offering a unified solution that enhances productivity and fosters collaboration. Its combination of advanced features, user-friendly design, and reliable performance makes it a valuable tool for any organization looking to improve its communication strategies and customer engagement efforts.

**Average Rating:** 4.5/5.0

**Total Reviews:** 502

#### How Do G2 Users Rate Intermedia Unite?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Intermedia Unite?

- **Seller:** [Intermedia](https://www.g2.com/sellers/intermedia)
- **Company Website:** www.intermedia.com
- **Year Founded:** 1993
- **HQ Location:** Sunnyvale, California
- **Twitter:** @intermedia\_net  
4,556 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae84c30d3174c5684d4b4f977654a5d932d3dc583d3fb1fa14ded70e0e870b67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8903%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,395 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 67% Small, 21% Medium

#### What Do G2 Reviewers Say About Intermedia Unite?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick and effective customer support** from Intermedia Unite, enhancing their overall experience and reliability.
- Users appreciate the **ease of use** of Intermedia Unite, finding it user-friendly and effective for communication needs.
- Users value the **knowledgeable and responsive customer support** of Intermedia Unite, enhancing their onboarding and technical issue resolution experience.
- Users appreciate the **intuitive design** of Intermedia Unite, making communication seamless and user-friendly for all ages.
- Users value the **reliability** of Intermedia Unite, appreciating consistent performance and excellent support throughout their experience.

##### Cons

- Users face **internet dependency issues** with Intermedia Unite, leading to dropped calls during network challenges.
- Users often face **administrative complexities** in Intermedia Unite, leading to frequent calls for support and concerns over consistency.
- Users report **admin control issues** with Intermedia Unite, leading to complexities that frustrate new administrators.
- Users experience frequent **connection issues** with Intermedia Unite, leading to dropped calls and frustration during use.
- Users often face **poor customer service** , experiencing frustrating transfers and unresolved issues despite polite support staff.

#### What Are Recent G2 Reviews of Intermedia Unite?

**["Automated Scammer Blocker with Reliable Support"](https://www.g2.com/survey_responses/intermedia-unite-review-8999266)**

**Rating:** 5.0/5.0 stars

_— Robert L._

[Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-8999266)

**["Intermedia Unite: Flexible Phone Reassignment and Fast, Helpful Support"](https://www.g2.com/survey_responses/intermedia-unite-review-13174829)**

**Rating:** 5.0/5.0 stars

_— Christopher B._

[Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-13174829)

#### What Are G2 Users Discussing About Intermedia Unite?

- [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) - 1 comment
- [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote
- [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote
- [Is AnyMeeting safe?](https://www.g2.com/discussions/is-anymeeting-safe) - 1 comment, 1 upvote
- [What are the features of video conferencing software?](https://www.g2.com/discussions/what-are-the-features-of-video-conferencing-software) - 1 comment

### [3CX](https://www.g2.com/products/3cx/reviews)

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

**Average Rating:** 4.4/5.0

**Total Reviews:** 431

#### How Do G2 Users Rate 3CX?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CX?

- **Seller:** [3CX](https://www.g2.com/sellers/3cx)
- **Company Website:** www.3cx.com
- **Year Founded:** 2005
- **HQ Location:** Nicosia
- **Twitter:** @3CX  
30,475 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website)  
183 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, President
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 50% Medium, 43% Small

#### What Do G2 Reviewers Say About 3CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices.
- Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed.
- Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices.
- Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity.
- Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs.

##### Cons

- Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support.
- Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks.
- Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively.
- Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX.
- Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations.

#### What Are Recent G2 Reviews of 3CX?

**["Unmatched Value: 3CX’s Feature-Rich PBX That Just Works"](https://www.g2.com/survey_responses/3cx-review-5362484)**

**Rating:** 5.0/5.0 stars

_— Dan K._

[Read full review](https://www.g2.com/survey_responses/3cx-review-5362484)

**["Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging"](https://www.g2.com/survey_responses/3cx-review-12707768)**

**Rating:** 4.5/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/survey_responses/3cx-review-12707768)

#### What Are G2 Users Discussing About 3CX?

- [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.9/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.

**Average Rating:** 4.3/5.0

**Total Reviews:** 477

#### How Do G2 Users Rate Vonage Business Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Vonage Business Communications?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Office Manager
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Vonage Business Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively.
- Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions.
- Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service.
- Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements.
- Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs.

##### Cons

- Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications.
- Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs.
- Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications.
- Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service.
- Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions.

#### What Are Recent G2 Reviews of Vonage Business Communications?

**["Reliable, Flexible Communication That Keeps Our Team Connected Anywhere"](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)**

**Rating:** 5.0/5.0 stars

_— Pavnesh C._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)

**["All-in-One Cloud Communications with Powerful APIs and Innovation"](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)**

**Rating:** 5.0/5.0 stars

_— Mohamed S._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)

#### What Are G2 Users Discussing About Vonage Business Communications?

- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments
- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment

### [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews)

Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require.

**Average Rating:** 4.2/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Avaya Unified Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.7/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Avaya Unified Communications?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Large, 24% Medium

#### What Do G2 Reviewers Say About Avaya Unified Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of implementation and intuitive interface** of Avaya Unified Communications, enhancing overall productivity.
- Users value the **effective communication** tools of Avaya UCaaS, enhancing connectivity through VoIP, messaging, and video features.
- Users love the **customizability** of Avaya UCaaS, enhancing communication through personalized features and seamless integration options.
- Users value the **extensive customization** options in Avaya UCaaS, enhancing their communication experience with tailored features.
- Users value the **easy implementation** of Avaya Unified Communications, enhancing user experience with intuitive handling.

##### Cons

- Users experience **call drops** and audio issues with Avaya Unified Communications, impacting communication quality significantly.
- Users face **connection issues** with Avaya, including dropped calls and audio quality inconsistencies affecting communication effectiveness.
- Users often face **audio issues** with Avaya, leading to dropped calls and interruptions during communication.
- Users report **audio problems** with Avaya, including dropped calls and glitches that disrupt communication quality.
- Users often face **call connectivity issues** , requiring careful configuration to prevent errors and call drops.

#### What Are Recent G2 Reviews of Avaya Unified Communications?

**["superb"](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470)

**["Crystal-Clear Calls with Flexible Call Settings"](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055)**

**Rating:** 5.0/5.0 stars

_— Jose Pablo P._

[Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055)

### [Windstream OfficeSuite UC](https://www.g2.com/products/windstream-officesuite-uc/reviews)

100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge.

**Average Rating:** 4.1/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Windstream OfficeSuite UC?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Windstream OfficeSuite UC?

- **Seller:** [Windstream Enterprise](https://www.g2.com/sellers/windstream-enterprise-265c93a8-4df1-40f4-8ece-367fef6faa72)
- **Year Founded:** 2006
- **HQ Location:** Little Rock, AR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86a076d3f65fb85643da3aeed27871a03b0a2a04aa1ea0410a7a9800e161c48a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwindstream-enterprise%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,390 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 57% Small

#### What Do G2 Reviewers Say About Windstream OfficeSuite UC?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Windstream OfficeSuite UC, enjoying reliable calls with good audio quality.
- Users appreciate the **excellent call quality** and user-friendly interface of Windstream OfficeSuite UC for smooth communication.
- Users value the **reliability** of Windstream OfficeSuite UC, finding it user-friendly and dependable for their needs.

##### Cons

- Users frequently face **access issues** with Windstream OfficeSuite UC, including being logged out and difficulties with the texting feature.
- Users often face **login issues and difficulties with the texting feature** , complicating their experience with OfficeSuite UC.
- Users experience **performance issues** with Windstream OfficeSuite UC, particularly regarding slow recovery after system downtime.

#### What Are Recent G2 Reviews of Windstream OfficeSuite UC?

**["Mostly Dependable"](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861)**

**Rating:** 4.0/5.0 stars

_— Michele H._

[Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861)

**["Very Good Phone System Solution"](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493)

#### What Are G2 Users Discussing About Windstream OfficeSuite UC?

- [How do I use my Windstream enterprise phone?](https://www.g2.com/discussions/how-do-i-use-my-windstream-enterprise-phone)
- [Does Windstream have VoIP?](https://www.g2.com/discussions/does-windstream-have-voip)
- [What is windstream OfficeSuite?](https://www.g2.com/discussions/what-is-windstream-officesuite)
- [What is OfficeSuite UC?](https://www.g2.com/discussions/what-is-officesuite-uc)

### [CTM](https://www.g2.com/products/ctm-ctm/reviews)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

**Average Rating:** 4.5/5.0

**Total Reviews:** 727

#### How Do G2 Users Rate CTM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CTM?

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** www.ctm.com
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website)  
114 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small, 30% Medium

#### What Do G2 Reviewers Say About CTM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users.
- Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient.
- Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction.
- Users appreciate the **easy access to data** for tracking marketing success and improved call routing features.
- Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations.

##### Cons

- Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time.
- Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM.
- Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task.
- Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively.
- Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM.

#### What Are Recent G2 Reviews of CTM?

**["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)**

**Rating:** 4.5/5.0 stars

_— Loganathan V._

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

**["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)**

**Rating:** 5.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

### [MiCloud Flex](https://www.g2.com/products/micloud-flex/reviews)

Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud.

**Average Rating:** 3.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate MiCloud Flex?

- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 7.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 3.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind MiCloud Flex?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

#### Who Uses This Product?

- **Company Size:** 73% Medium, 23% Large

#### What Are Recent G2 Reviews of MiCloud Flex?

**["Extremely efficient and simple to use"](https://www.g2.com/survey_responses/micloud-flex-review-516926)**

**Rating:** 5.0/5.0 stars

_— Samuel C._

[Read full review](https://www.g2.com/survey_responses/micloud-flex-review-516926)

**["Good system!"](https://www.g2.com/survey_responses/micloud-flex-review-656711)**

**Rating:** 4.5/5.0 stars

_— Anna L._

[Read full review](https://www.g2.com/survey_responses/micloud-flex-review-656711)

#### What Are G2 Users Discussing About MiCloud Flex?

- [What is MiCloud Flex used for?](https://www.g2.com/discussions/what-is-micloud-flex-used-for)

### [Mitel](https://www.g2.com/products/mitel/reviews)

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.

**Average Rating:** 3.8/5.0

**Total Reviews:** 220

#### How Do G2 Users Rate Mitel?

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 7.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.1/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Mitel?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

#### Who Uses This Product?

- **Who Uses This:** Office Manager, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 47% Small, 46% Medium

#### What Do G2 Reviewers Say About Mitel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality.
- Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces.
- Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces.
- Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces.
- Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency.

##### Cons

- Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage.
- Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use.
- Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional.
- Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability.
- Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application.

#### What Are Recent G2 Reviews of Mitel?

**["A Unified communication platform short review"](https://www.g2.com/survey_responses/mitel-review-11054570)**

**Rating:** 5.0/5.0 stars

_— Menard B._

[Read full review](https://www.g2.com/survey_responses/mitel-review-11054570)

**["Sunsetting soon, move to cloud"](https://www.g2.com/survey_responses/mitel-review-11913776)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/mitel-review-11913776)

#### What Are G2 Users Discussing About Mitel?

- [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for)
- [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect)
- [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do)
- [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect)
- [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect)

### [Call Center for Skype](https://www.g2.com/products/call-center-for-skype/reviews)

Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voicemail capabilities.

**Average Rating:** 4.3/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Call Center for Skype?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Call Center for Skype?

- **Seller:** [PrettyMay](https://www.g2.com/sellers/prettymay)
- **HQ Location:** N/A
- **Twitter:** @prettymay  
6 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 29% Large

#### What Do G2 Reviewers Say About Call Center for Skype?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **helpfulness** of Call Center for Skype invaluable for enhancing their knowledge and support.

#### What Are Recent G2 Reviews of Call Center for Skype?

**["Excellent Call cering centre"](https://www.g2.com/survey_responses/call-center-for-skype-review-12287140)**

**Rating:** 4.0/5.0 stars

_— Mohammed A._

[Read full review](https://www.g2.com/survey_responses/call-center-for-skype-review-12287140)

**["Efficiency and Connectivity"](https://www.g2.com/survey_responses/call-center-for-skype-review-9464192)**

**Rating:** 5.0/5.0 stars

_— Suleman S._

[Read full review](https://www.g2.com/survey_responses/call-center-for-skype-review-9464192)

#### What Are G2 Users Discussing About Call Center for Skype?

- [What type of software is Skype?](https://www.g2.com/discussions/what-type-of-software-is-skype) - 1 comment
- [What are the features of Skype can we take the control of your system by using Skype?](https://www.g2.com/discussions/what-are-the-features-of-skype-can-we-take-the-control-of-your-system-by-using-skype) - 1 comment
- [Which software is used in call Centre?](https://www.g2.com/discussions/which-software-is-used-in-call-centre) - 1 comment
- [What are the features of call center software?](https://www.g2.com/discussions/what-are-the-features-of-call-center-software)

Spotlight Categories

[Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm)

[Background Check Software](https://www.g2.com/categories/background-check)

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

[Identity Verification Software](https://www.g2.com/categories/identity-verification)

[Analytics Platforms](https://www.g2.com/categories/analytics-platforms)

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- [Team Collaboration](/categories/team-collaboration)
- [Other Collaboration](/categories/other-collaboration)
- [Agentic AI Browser](/categories/agentic-ai-browser)
- [AI Meeting Assistants](/categories/ai-meeting-assistants)
- [AI Presentation Tools](/categories/ai-presentation-tools)

- [Audio Conferencing](/categories/audio-conferencing)
- [Board Management](/categories/board-management)
- [Bookmark Manager](/categories/bookmark-manager)
- [Browser](/categories/browsers)
- [Business Scheduling](/categories/business-scheduling)

- [Calendar](/categories/calendar-software)
- [Cloud PBX Platforms](/categories/cloud-pbx-platforms)
- [Collaborative Research Writing Tools](/categories/collaborative-research-writing-tools)
- [Decision-Making](/categories/decision-making)
- [Digital Adoption Platform](/categories/digital-adoption-platform)

[Browse UCaaS Platforms Themes](/categories/ucaas-platforms/themes)

Benefits of UCaaS Platforms with CCaaS Option capabilities include: Is also able to serve as contact center software.

Below are the top-rated UCaaS Platforms with CCaaS Option capabilities, as verified by G2’s Research team. Real users have identified CCaaS Option as an important function of UCaaS Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

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AI-powered meeting collaboration with unified workspace

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User Review

"Zoom Makes Live Learning Personal and Interactive"

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| 

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Hybrid meetings with AI-powered inclusivity features

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User Review

"Reliable video conferencing and project plaining suite"

 |
| 

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Remote-first call routing with mobility

 | 

User Review

"Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"

 |
| 

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AI call summaries for distributed teams

 | 

User Review

"RingEX Became My Main Calling App for Group Work"

 |
| 

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CRM-integrated call analytics and location-based routing

 | 

User Review

"Seamless Setup with Powerful Features, Minor Device Switching Hiccups"

 |
| 

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Mobile-first calling with Teams integration

 | 

User Review

"Feature-Rich Phone System with Great Ring Groups & Analytics"

 |
| 

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CRM-integrated calling with automatic conversation logging

 | 

User Review

"Seamless Embedded Calling with Ringover—and Truly Responsive Support"

 |

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