8x8 makes it extremely easy to send instant messages and make VoIP calls with colleagues. I also appreciate how quickly you can create and join meetings right from within the application. Review collected by and hosted on G2.com.

The reporting options for ring groups could be improved, as they are currently not the most comprehensive.

Support is also lacking, as they are hard to get ahold and not very helpful once you do. Review collected by and hosted on G2.com.

8x8 Work has been a great communication solution for our team. It brings calls, video meetings, team chat, and messaging into one easy-to-use platform, which has significantly improved how we collaborate day to day.

Call quality is consistently reliable, whether we’re on desktop or mobile, and the video conferencing features are straightforward and stable. The chat functionality makes quick collaboration easy, and the ability to switch seamlessly between chat, voice, and video is a big plus.

Overall, 8x8 Work is a dependable, professional communication app that supports both remote and in-office work effectively. Highly recommended for businesses looking for a unified communication solution. Review collected by and hosted on G2.com.

One area for improvement would be expanding customization options and bringing a few more advanced desktop features into the mobile app. Review collected by and hosted on G2.com.

We have been able to use it as a single point of contact for our on call resources as a call forwarding service. Once set up, it is simple to change how the calls are directed (though there is a limit to how many contacts can be set up to switch between at one time) Review collected by and hosted on G2.com.

There seems to be a fairly low limit to the number of contact numbers for forwarding. Review collected by and hosted on G2.com.

Very easy UI on the Admin portal and detailed analytics Review collected by and hosted on G2.com.

There is no ability to block numbers on DIDs configured to Ring Groups or Auto Attendants, which is a bit frustrating for a business. Review collected by and hosted on G2.com.

The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. THAT WAS then this is now.....support is mediocre Review collected by and hosted on G2.com.

Wish the SMS feature was easier, and paging on more brands of phones Review collected by and hosted on G2.com.

I find 8x8 Work very convenient as I can receive calls on both my cell phone and PC. It fits my needs in terms of access to contacts and making calls. I use my contacts a lot and appreciate being able to search for the people I need to access easily without issue. The initial setup was very straightforward and easy to follow and execute. Review collected by and hosted on G2.com.

I have not seen anything that would need improvement. Maybe introduction of visual calls and voicemail. Review collected by and hosted on G2.com.

I really appreciate how 8x8 Work is a reliable cloud-based PBX solution. It's very reliable and rarely has downtime. I also find it extremely easy to set up and maintain, especially compared to a traditional on-premise PBX system, which was a night and day difference. It's definitely worth it and is much cheaper than a traditional PBX on-premise system. Review collected by and hosted on G2.com.

I just wish that the updates were on a less frequent interval. Review collected by and hosted on G2.com.

It's an amazing communication hub which helps me handle work communications from anywhere using my mobile or laptop, especially while I am working remotely helps me connect with the team. It's straightforward to start/join meetings without too much hassle. Review collected by and hosted on G2.com.

The interface can sometimes feel a bit confusing or busy, especially when I am trying to find specific features. Customer service is sometimes responsive. It would be great if we had customer support whenever required. Overall, it's a solid tool for keeping everyone in sync Review collected by and hosted on G2.com.

I like how in 8x8 work you can have chats going with other users at other locations. It is very easy to use and you can integrate it with Teams. I use it everyday. Review collected by and hosted on G2.com.

I have not seen any downsides yet to using 8x8 work. Review collected by and hosted on G2.com.

I like that the app works well. I'm able to forward my work phone to my cell phone and make calls through my 8x8 Work number on my cell. Review collected by and hosted on G2.com.

It is very confusing to our users. Most of them are in the Call Center, but voice mail and messaging are through the 8x8 Work and they get the two confused very easily. Review collected by and hosted on G2.com.