We have been able to use it as a single point of contact for our on call resources as a call forwarding service. Once set up, it is simple to change how the calls are directed (though there is a limit to how many contacts can be set up to switch between at one time) Review collected by and hosted on G2.com.

There seems to be a fairly low limit to the number of contact numbers for forwarding. Review collected by and hosted on G2.com.

Very easy UI on the Admin portal and detailed analytics Review collected by and hosted on G2.com.

There is no ability to block numbers on DIDs configured to Ring Groups or Auto Attendants, which is a bit frustrating for a business. Review collected by and hosted on G2.com.

The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. THAT WAS then this is now.....support is mediocre Review collected by and hosted on G2.com.

Wish the SMS feature was easier, and paging on more brands of phones Review collected by and hosted on G2.com.

I find 8x8 Work very convenient as I can receive calls on both my cell phone and PC. It fits my needs in terms of access to contacts and making calls. I use my contacts a lot and appreciate being able to search for the people I need to access easily without issue. The initial setup was very straightforward and easy to follow and execute. Review collected by and hosted on G2.com.

I have not seen anything that would need improvement. Maybe introduction of visual calls and voicemail. Review collected by and hosted on G2.com.

I really appreciate how 8x8 Work is a reliable cloud-based PBX solution. It's very reliable and rarely has downtime. I also find it extremely easy to set up and maintain, especially compared to a traditional on-premise PBX system, which was a night and day difference. It's definitely worth it and is much cheaper than a traditional PBX on-premise system. Review collected by and hosted on G2.com.

I just wish that the updates were on a less frequent interval. Review collected by and hosted on G2.com.

It's an amazing communication hub which helps me handle work communications from anywhere using my mobile or laptop, especially while I am working remotely helps me connect with the team. It's straightforward to start/join meetings without too much hassle. Review collected by and hosted on G2.com.

The interface can sometimes feel a bit confusing or busy, especially when I am trying to find specific features. Customer service is sometimes responsive. It would be great if we had customer support whenever required. Overall, it's a solid tool for keeping everyone in sync Review collected by and hosted on G2.com.

I like how in 8x8 work you can have chats going with other users at other locations. It is very easy to use and you can integrate it with Teams. I use it everyday. Review collected by and hosted on G2.com.

I have not seen any downsides yet to using 8x8 work. Review collected by and hosted on G2.com.

I like that the app works well. I'm able to forward my work phone to my cell phone and make calls through my 8x8 Work number on my cell. Review collected by and hosted on G2.com.

It is very confusing to our users. Most of them are in the Call Center, but voice mail and messaging are through the 8x8 Work and they get the two confused very easily. Review collected by and hosted on G2.com.

It’s good for receiving and sending SMS, calls, and voicemail. Review collected by and hosted on G2.com.

It doesn't integrate with a lot of other software and it's not good for code testing as there is a limit of 20 in a certain time period. Sometimes sms for MFA doesn't work Review collected by and hosted on G2.com.

I use 8x8 Work as a full UCaaS platform for day-to-day communications, handling voice, calling, team chat, video meetings, SMS, and faxing all in one place. The integration with Microsoft Teams makes it easy to manage calls and messages without switching between apps. I love the calling experience, with HD voice quality being a huge upgrade from our old systems, and it's been very reliable. Additionally, the video calling runs smoothly with great audio quality, making meetings seamless. Whenever I've needed help, the support team has been great to work with. Review collected by and hosted on G2.com.

I'd like to see more support based in the USA. While the overseas support team is usually helpful and communicates well, sometimes it's easier and quicker to work with someone local who understands the environment and time zones. The initial setup was tough. The foreign based support teams did not communicate an efficient way to migrate data from our old system to the new system. If I knew now what I didn't know back then I probably could have cut the setup time in half. Once it was up and running it's been solid but the rollout definitely had a learning curve. Review collected by and hosted on G2.com.