I really like using the mobile app of 8x8 Work and prefer it over a desk phone any day. As a support rep, I find the SMS features excellent. Additionally, the setup process was a lot easier than I anticipated and much simpler than using our previous Cisco system. Review collected by and hosted on G2.com.

The only thing that I think could be improved is the Faxing, but it's E Fax and it's not the most reliable. Review collected by and hosted on G2.com.

I really like 8x8 Work for its simplicity and straightforward pricing model. It's definitely far better than the other competitors that I have used in the past. The initial setup was really easy, just a matter of porting over the existing number and downloading the software to my mobile and desktop. Since I use a Mac, it was very easy to set up and install, and I was up and running within a matter of hours. Review collected by and hosted on G2.com.

I would like it if there was a button to click to call immediately visible on the keypad, instead of having to scroll through options to record calls. But this is very minor. Review collected by and hosted on G2.com.

Super user-friendly and easy to navigate. Everything feels intuitive, so you can get things done quickly without any hassle. Great experience overall! Review collected by and hosted on G2.com.

unable to delete the conversation and some delay on the notifications when using browser Review collected by and hosted on G2.com.

I like the ability to get reports and monitor everything from the web, which helps me pinpoint and identify problems that I wouldn't have seen otherwise. The initial setup of 8x8 Work was very straightforward and simple; we were up and running in a matter of days. Review collected by and hosted on G2.com.

The queue system, I believe, it can definitely be worked on. I believe the queue system needs to be worked on better. Review collected by and hosted on G2.com.

I really enjoy how 8x8 Work compartmentalizes the various actions you can do. It's super easy for me to locate voicemails, texts, call history, and contacts at a glance. This is particularly useful because I'm in constant communication with new and emerging candidates and other contacts about their hiring process. It really makes my life easier. Plus, the initial setup was extremely easy! Review collected by and hosted on G2.com.

The options to reacting to messages with emojis, the ability to send screenshots as well as to have a complete scratchpad with pen, eraser and all that stuff to edit photos, screenshots and so on. Review collected by and hosted on G2.com.

The best part about 8x8 Work is that everything you need for business communication is all in one place. You don’t have to juggle multiple apps and software for calls, messaging, meetings, etc., which saves a ton of your mental load. Review collected by and hosted on G2.com.

One thing, that can be improved is their customer support. Apart from this everything is great only. Review collected by and hosted on G2.com.

I like how 8x8 Work keeps me connected to my coworkers. I appreciate that I don't have to give out my personal cell phone number because I can use the 8x8 application on my phone. I also like the chat feature and how I can see everyone in my company on the application. Review collected by and hosted on G2.com.

I don't like the constant notifications I get when the application is down. One day it went down and my phone was blowing up from the notifications 8x8 Work was sending me regarding the status. I think they should be spaced out, so they aren't so close together. Maybe limit it to once every 30-60 minutes. Review collected by and hosted on G2.com.

Setup and ongoing management are very straightforward, and there’s a solid amount of configuration available. Support has also been quick to respond and consistently helpful. Review collected by and hosted on G2.com.

There are some limitations with 8x8 Work in terms of which configurations can be set up, but that’s to be expected with the less expensive license. Review collected by and hosted on G2.com.

From an Admin standpoint; it is easy to manage accounts and call flows; including the SAML integration for user authentication.

The uptime of 8x8 network is top tier. Review collected by and hosted on G2.com.

The one feature that 8x8 has lacked since the start is the ability to export call flows ( AA / Ring Groups) from the system; along with the ability to see what Ring group a user is part of via the user management section. Having either of these would make a system administrator happy Review collected by and hosted on G2.com.

I like 8x8 Work for the ease of use in the admin portal to make adjustments and troubleshoot issues. I also appreciate the ability to create users quickly and efficiently, which is helpful as we often have new employees. The product is amazing and is the most stable software we use at our company. I gave it a recommendation score of 10. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.