I like 8x8 Work because it's pretty easy to use. It's pretty self-explanatory for an end user. You just open it, dial a number, and it works. Review collected by and hosted on G2.com.

As an 8x8 Work administrator, it's complicated to set up always. It's not easy to find what you're looking for in order to check settings. It seems to kinda make no sense the way that you set up a phone number, and it just could be a lot easier. The look and feel of it is archaic, it looks like it's from fifteen years ago, that portal. Review collected by and hosted on G2.com.

I like the simplistic interface of 8x8 Work. It's not overcomplicated and doesn't feel crowded, which I appreciate. It runs really smooth, making my work communications seamless whether I'm chatting or calling. Also, the initial setup was super easy, which is always a plus. Review collected by and hosted on G2.com.

Yeah. I wish that we could have, like, a, a text group or, like, an inbound text queue so that, you know, if we got text to, like, a main number, as a group, we could answer those texts. Review collected by and hosted on G2.com.

I like how 8x8 Work helps me keep my team connected and organized by creating groups and easily identifying titles and departments. I appreciate that it offers external SMS, allowing me to message people outside the organization safely. When maintaining department organization, I really like being able to identify who is reaching out to me. I even liked the way they offer a mobile app so I can stay on top of what's required. The initial setup is self-explanatory, with no complex words or technical terms. Review collected by and hosted on G2.com.

Nothing in specific, it's been very useful. Review collected by and hosted on G2.com.

Through my work I am able to communicate with employees directly to their personal phone numbers and office staff all in one place Review collected by and hosted on G2.com.

Nothing at the moment, it has worked great for me Review collected by and hosted on G2.com.

It’s very easy to make internal calls with coworkers, and I can also quickly see their presence status. Review collected by and hosted on G2.com.

The music on hold is not transferred to parked calls. Also, the admin console sometimes changes settings even when no admin has made any changes. For example, the External caller ID gets changed for no reason. Review collected by and hosted on G2.com.

I like how it is customizable and can be accessed from outside of the office Review collected by and hosted on G2.com.

Although the customization is great, I find it a little confusing at times, could be more user friendly for people who aren't tech savy Review collected by and hosted on G2.com.

I like how 8x8 Work allows us to take a large number of calls from different numbers and route them all into one phone line that can be easily managed. The customer service is really great if you ever have any issue. They are very helpful and will solve whatever the problem is. I also found the initial setup to be very simple. Review collected by and hosted on G2.com.

The spam number blocking leaves a lot to hope for, because it's a lot of different phone numbers all being routed into one number. So when I block a spam call, they can just call on one of our other lines, and it is still able to get through. Review collected by and hosted on G2.com.

I have not found any new things with 8x8. Review collected by and hosted on G2.com.

I love everything about 8x8. Still having no issues Review collected by and hosted on G2.com.

8x8 Work is user-friendly and easy to configure, with a straightforward setup that makes it simple to get started. Review collected by and hosted on G2.com.

The application still feels like it’s in the early stages, and the support SLAs can sometimes be a bit long. Review collected by and hosted on G2.com.

I use 8x8 Work for helpdesk IT purposes, and I like that it provides VOIP instead of relying on physical phones. The feature that allows us to sync 8x8 Work with Teams is particularly helpful. Additionally, having the capability to manage users effectively is something I appreciate about the software. Review collected by and hosted on G2.com.

The billing process didn't cancel the unwanted licenses in time, which was frustrating. The team handling that part really needs to do their job better. The initial setup wasn't easy, according to my team, though they eventually figured it out. Review collected by and hosted on G2.com.