I really like how easy 8x8 Work is to use, it makes handling calls and managing our site across different departments straightforward. The configuration options are beneficial too, as they make it easier to manage sites from a distance. One of the reasons we switched to 8x8 Work from Spectrotel was because it's a cloud system that's easier to manage. Review collected by and hosted on G2.com.

I find scheduling to rotate users in a ring group or call queue lacking, and the AI automated answering for calls before they get to the person in a ring group or call queue could be improved. I'd like an option to add blocked numbers in a call queue or ring group. Also, having the ability to duplicate call holiday schedules to avoid re-entering holidays would be beneficial. Review collected by and hosted on G2.com.

Dial Pad integration with teams. The amount of control we have over indivdual settings for users ring groups and phone number Review collected by and hosted on G2.com.

Dial Pad sync can take some time to push to teams. Review collected by and hosted on G2.com.

I find the cost of 8x8 Work to be really reasonable, which is great. The app itself is pretty good, and I particularly appreciate the incredibly useful feature that allows me to create or have a robot create the auto-attendant. This tool helps make a friendly greeting within the voicemail setup, which is very helpful. Additionally, the ability to send text messages is incredibly helpful as it allows communication without giving out personal cell phone numbers, especially in today's world where cell numbers get spammed frequently. Review collected by and hosted on G2.com.

Oh my god. Their porting portal is a dumpster fire. And it has never worked for me, not even once. I can't get the porting portal to ever work. Some things are intuitive, some things are not. The only issue I continue to have as far as support requests is the fact that it won't take a real email address as username unless you do LDAP integration. And I can't always do LDAP integration. So a lot of users actually request what the hell is my username well I don't remember and so I'm always logging into the portal just to figure out what's going on. But in general their support people are very nice it is overseas support but it really hasn't affected much. Review collected by and hosted on G2.com.

The 8x8 Work app is user-friendly and offers an ample number of features, such as call parking and the ability to retrieve calls. Fax service is also available. It also provides many plans to choose from, depending on your needs. Review collected by and hosted on G2.com.

Honestly, there’s nothing I dislike about it. However, when I use the 8x8 Work app all day, sometimes a white box appears on my Windows machine’s screen. When that happens, I have to kill the 8x8 services and restart the 8x8 Work app. Review collected by and hosted on G2.com.

I appreciate 8x8 Work for its easy implementation across our organization, making it possible to set up in less than a week even after moving to a new location. It helps maintain our corporate identity consistently through all contact modes. I like the low costs involved, and I'm impressed by the nice desktop phones and the easy-to-use softphone solutions, which are great for those who don't want a physical phone. Review collected by and hosted on G2.com.

The old Admin Center was better - new Admin Center is much more confusing. Review collected by and hosted on G2.com.

I use 8x8 Work because it provides cloud-based communication tools, like VOIP phone systems, team messaging/chat, and contact center software, solving the problem of fragmented business communication. I can make and receive business calls over the internet, message internally, and support remote employees from anywhere on a single cloud platform. I love that it has replaced my desk phone, giving me more room and better services compared to Microsoft Teams. I've never had a glitch with 8x8 Work, and the interface is easy to navigate. The initial setup was pretty easy, and it has remained easy to onboard and remove users. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like what they have done with the smarter AI connect with their products, better admin controls and even more deeper integrations across the systems. Review collected by and hosted on G2.com.

Their 8x8 mobile applications needs a bit more frequent patch updates. I hope they would improve it in upcoming days. Review collected by and hosted on G2.com.

I really do love 8x8 Work because I'm able to transfer it from my computer to my phone if I need to move. It's super convenient since I tend to walk around a lot when I'm on calls. I love that I'm able to use it on my phone or laptop as needed, which avoids the inconvenience of carrying my laptop around. Review collected by and hosted on G2.com.

In the beginning, it was a little difficult understanding the system, which might be trying for somebody starting out. But once you get it down, it becomes second nature pretty quickly. Initially, to understand how to navigate everything can be a little difficult because there's so many features, maybe too many. There's a lot of features we don't even use. Review collected by and hosted on G2.com.

I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the recording capacity, which helps me monitor and follow-up on calls that agents are doing. It's great for seeing if the conversation is accurate and for evaluating performance. The initial setup was pretty easy. Review collected by and hosted on G2.com.

I believe the billing system is sometimes inaccurate, and if you want to cancel a license, it takes a while. So you're still getting bills for that time until the activation is processed. Review collected by and hosted on G2.com.

I like how easy it is to navigate between different views like call legs and call summaries, and it's great that the ring group summary is available. It's valuable to have the ability to review and manage the phone system through a singular portal. Also, once I understood the Admin Console setup it was pretty easy to access what I needed quickly across offices. Review collected by and hosted on G2.com.

Honestly, I wish it was all combined with 8x8 Contact Center. It is hard to see when calls are transferred to a contact center and the end result of that call. The 8x8 and HubSpot integration setup was also pretty taxing. Review collected by and hosted on G2.com.