Christopher S.
CS
Christopher S.
Full Stack Engineer
Mid-Market (51-1000 emp.)
"Great for SMS and Voicemail, but Limited Integrations and MFA Reliability"
3/5
What do you like best about 8x8 Work?

It’s good for receiving and sending SMS, calls, and voicemail. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

It doesn't integrate with a lot of other software and it's not good for code testing as there is a limit of 20 in a certain time period. Sometimes sms for MFA doesn't work Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Hi Christopher, Glad the SMS, calling, and voicemail experience is working well and keeping you off your personal phone! The integration limitations, SMS rate caps for code testing, and MFA delivery issues are all valuable feedback; we'll make sure they reach the right team. Thanks for sharing!

BS
brett.stone@capeair.com S.
"Comprehensive UCaaS with Stellar Voice Quality"
4/5
What do you like best about 8x8 Work?

I use 8x8 Work as a full UCaaS platform for day-to-day communications, handling voice, calling, team chat, video meetings, SMS, and faxing all in one place. The integration with Microsoft Teams makes it easy to manage calls and messages without switching between apps. I love the calling experience, with HD voice quality being a huge upgrade from our old systems, and it's been very reliable. Additionally, the video calling runs smoothly with great audio quality, making meetings seamless. Whenever I've needed help, the support team has been great to work with. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I'd like to see more support based in the USA. While the overseas support team is usually helpful and communicates well, sometimes it's easier and quicker to work with someone local who understands the environment and time zones. The initial setup was tough. The foreign based support teams did not communicate an efficient way to migrate data from our old system to the new system. If I knew now what I didn't know back then I probably could have cut the setup time in half. Once it was up and running it's been solid but the rollout definitely had a learning curve. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Hi Brett, we love hearing that 8x8 Work's unified platform, HD voice, and seamless Microsoft Teams integration have been a "solid" upgrade for your day-to-day communications! Your feedback regarding the initial setup and local support is extremely valuable, and we are working hard to enhance those aspects of the customer experience.

Diogo P.
DP
Diogo P.
IT Manager
Small-Business (50 or fewer emp.)
"Reliable VOIP Solution with Great Value"
5/5
What do you like best about 8x8 Work?

I use 8x8 Work as our main VoIP system and appreciate that it simplifies VoIP with cloud PBX. It has all the features offered by other companies, but at a better price and with better reliability. My phone always works, and the initial setup was easy enough, especially with a dedicated specialist helping us through the process. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I have nothing against it Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Hi Diago, Thank you so much for the kind words! We're thrilled 8x8 Work delivers the reliability, value, and simplicity you need — and that your onboarding experience was smooth. We're glad your phone always works!

petro m.
PM
petro m.
Cyber Security Specialist
Mid-Market (51-1000 emp.)
"Effortless Communication, Seamless Teams Integration"
5/5
What do you like best about 8x8 Work?

I find 8x8 Work very useful for communication at work because it's easy to use. I particularly like the integration with Teams, which makes it easy to navigate. I can link my information on Teams, and it becomes available on 8x8 Work as well. The initial setup was very easy, and there's really nothing I think should be improved. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

nothing Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Dear Customer, A seamless Teams integration that just works — that's exactly what we built it for! Thrilled the setup was smooth and that 8x8 Work is making your daily communication effortless. Reviews like this mean the world to us, thank you!

Aryan K.
AK
Aryan K.
Mid-Market (51-1000 emp.)
"Seamless Communication and Great Support"
5/5
What do you like best about 8x8 Work?

I use 8x8 Work for business calling and help. I like how it eases our contact with US clients. I really appreciate the portal; it's easy to navigate. I also find the customer support to be on point with resolutions. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

Everything seems fine … just if they can add an auto deduct with Debit card option it can be great Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Hi Aryan, Thrilled the portal and customer support are making your US client communications so much smoother! The debit card auto-deduct suggestion is a great one, we'll make sure that gets passed along to the right team. Thanks for the kind words!

JL
Jamie L.
Senior Technical Support Desk Engineer
Small-Business (50 or fewer emp.)
"Support That Always Finds a Resolution"
5/5
What do you like best about 8x8 Work?

Support team always find a resolution even to complex issues and are happy to assist with anything, even minor things that we've not seen before. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

Its not a big deal but cases have to be logged by the portal, i'd prefer for ease to log via email but again this is the only downside i can think of. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Hi Jamie, We’re so glad our support team has been able to resolve even your most complex issues. We hear your feedback regarding email-based ticketing; we prioritise the portal to ensure cases are routed to the right experts immediately. We’re thrilled to be your partner in streamlining your communications!

MS
Matt S.
Mid-Market (51-1000 emp.)
"User-Friendly and Efficient for Multi-Site Management"
4/5
What do you like best about 8x8 Work?

I feel like 8x8 Work is very user-friendly and pretty easy to set up from an admin side. The application panel helps me set up new users pretty easily, as well as manage multiple sites in our organization. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

Maybe some user guided notes on how to use certain features, like accessing parked calls, forward. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Hi Matt, Great to hear that setup and multi-site management are running smoothly! Your suggestion on in-app guided notes for features like call parking and forwarding is really helpful feedback — we'll pass that along. Glad 8x8 Work is simplifying reception, multi-line handling, and faxing for your team!

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Reliable, Low-Downtime Service with a Handy Browser App"
4/5
What do you like best about 8x8 Work?

There’s minimal downtime and very few outages. I also like that it has a browser app, so I can work directly in the browser if the main app isn’t working. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The settings in the admin console can be a little complicated at times. I need some time to figure out how the call flow works. It would be helpful if there were diagrams showing how the call flow generally works, so it’s easier to understand and set up. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Dear Customer, Thank you for your feedback! We're pleased that 8x8 Work's reliability and browser app have kept you connected. We appreciate your suggestion regarding call flow diagrams in the admin console — that's great insight that we'll pass along to our team to improve usability!

Joey K.
JK
Joey K.
IT Manager
Mid-Market (51-1000 emp.)
"Powerful platform with an easy UI."
4.5/5
What do you like best about 8x8 Work?

The UI is easy to navigate with most needed features easy to reach. I like the voicemail transcription and chat features too. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The desktop software (exe version) claims to self update according to the documentation, but I've never seen this work reliably in my experience, I have to manually download the updates every couple months. This can be a frustrating experience when our call center agents start missing calls in the middle of a workday due to the software just glitching out until the newer version is installed. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Dear Joey, Thank you for sharing your experience with 8x8 Work. We're delighted to hear that you find the UI intuitive and appreciate the voicemail transcription and chat features. We apologise for the inconvenience caused by update issues on the desktop software and are committed to improving this process. Your positive feedback on call reliability and features like call recording and analytics is greatly appreciated, as they are integral to our mission of providing exceptional service. Your insights help us enhance the platform for all users.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Flexible Account Access with a Straightforward, Easy Admin Console"
4.5/5
What do you like best about 8x8 Work?

I like the flexibility of access to my account. The admin console is straightforward and simple to use. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

What’s missing for me is reporting for auto-attendants. I also don’t have clear visibility into ring group mailbox greetings, which makes it harder to manage and verify them. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work
Edit edit

Dear Customer, Love that the admin console and flexibility are keeping your remote and deskless teams seamlessly connected! Your feedback on auto-attendant reporting and ring group mailbox visibility is really valuable — those are exactly the kinds of admin insights that make a difference. We'll make sure that gets in front of the right team!