--- title: 8x8 Work Reviews meta\_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 932 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### 8x8 Work Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [(110 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [(60 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [(55 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [(45 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [(36 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [(25 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [(22 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [(19 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [(18 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [(17 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 8x8 Work ##### 1. Ease of Use Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [ See 110 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) See Related User Reviews ![Dawn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn J.") DJ Dawn J. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly with Call Transfer & Merge Capabilities" What do you like about 8x8 Work? I like that 8x8 Work is user-friendly, and I can easily transfer and merge calls. It's extremely helpful when I'm away from my desk, as I can answer c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 2. Easy Communication Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [ See 60 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you like about 8x8 Work? I like being able to stay in contact with my customers in and out of the office while maintaining privacy on my personal device. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 3. Reliability Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [ See 55 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you like about 8x8 Work? I like having all my work contacts in one place with 8x8 Work, which lets me make and receive calls on both my desktop softphone and my personal mobil ##### 4. Customer Support Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [ See 45 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Joseph Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph Z.") JZ Joseph Z. Small-Business (50 or fewer emp.) 5.0/5 "Best Voice Over IP" What do you like about 8x8 Work? I started with 8X8 in March of 2025. I was clueless on how to get started. 8X8 customer service walked me through everything I needed, including integ ##### 5. Features Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [ See 36 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you like about 8x8 Work? I appreciate 8x8 Work for its easy implementation across our organization, making it possible to set up in less than a week even after moving to a new SM Steve M. Mid-Market (51-1000 emp.) 5.0/5 "8x8 Great Product" What do you like about 8x8 Work? It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to insta ### 5 Cons or Disadvantages of 8x8 Work ##### 1. Customer Service Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [ See 25 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you dislike about 8x8 Work? On the mobile application, I am unable to see past history of my SMS messages. I'd like to have historical data available to view on my mobile softpho ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 2. Customer Support Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [ See 22 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. JL Jamie L. Small-Business (50 or fewer emp.) 5.0/5 "Support That Always Finds a Resolution" What do you dislike about 8x8 Work? Its not a big deal but cases have to be logged by the portal, i'd prefer for ease to log via email but again this is the only downside i can think of. ##### 3. Poor Customer Support Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [ See 19 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 4. Limited Features Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [ See 18 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.") JD James D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful Mobility Features, Challenging Setup Process" What do you dislike about 8x8 Work? The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other featur ##### 5. Technical Issues Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [ See 17 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you dislike about 8x8 Work? App can be glitchy on my phone, and I wish it had better caller ID. MO Mubeccel O. Small-Business (50 or fewer emp.) 4.5/5 "Integrated Ecosystem That Helps Optimize Workflows and Reduce Friction" What do you dislike about 8x8 Work? The product shows technical debt and scalability limitations in a rapidly growing environment. I expect these areas to be improved. ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/18/2026 "Simple Call Forwarding Setup as a Single Point of Contact" 4/5 What do you like best about 8x8 Work? We have been able to use it as a single point of contact for our on call resources as a call forwarding service. Once set up, it is simple to change how the calls are directed (though there is a limit to how many contacts can be set up to switch between at one time) Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? There seems to be a fairly low limit to the number of contact numbers for forwarding. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? Forwarding on call contacts to the appropriate resource's direct phone. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12829189/official_response/edit) Dear Customer, Great to hear 8x8 Work has become such a reliable single point of contact for your on-call routing! We'll ensure that feedback reaches our product team. Thanks for sharing how you're putting it to work! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Crystal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal B.") CB Crystal B. Operations Support Coordinator/Call Center Manager Mid-Market (51-1000 emp.) 4/23/2026 "Easy-to-Use Admin Portal with Detailed Analytics" 4.5/5 What do you like best about 8x8 Work? Very easy UI on the Admin portal and detailed analytics Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? There is no ability to block numbers on DIDs configured to Ring Groups or Auto Attendants, which is a bit frustrating for a business. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? We use their contact center software as well and that has been a huge help in our call flows Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12677399/official_response/edit) Hi Crystal, Thanks for the kind words on our Admin portal UI and analytics! We hear you on number blocking for Ring Groups and Auto Attendants — that's valuable feedback we'll pass along. Glad the contact center solution is making a real difference to your call flows! Current UserValidated ReviewerIncentivizedSource: Seller invite ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. IT Manager Mid-Market (51-1000 emp.) 10/18/2024 "MEHHHHHHH" 2/5 What do you like best about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. THAT WAS then this is now.....support is mediocre Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Wish the SMS feature was easier, and paging on more brands of phones Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? central managment of phones Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-10387500/official_response/edit) Hi Jason, we appreciate your review and we are thrilled implementing 8x8 has been so positive for you. It's great hear our Customer Support team have been able to resolve any issues promptly. Thank you for choosing 8x8! 5/5/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5/20/2026 "Effortless Communication Across Devices" 4.5/5 What do you like best about 8x8 Work? I find 8x8 Work very convenient as I can receive calls on both my cell phone and PC. It fits my needs in terms of access to contacts and making calls. I use my contacts a lot and appreciate being able to search for the people I need to access easily without issue. The initial setup was very straightforward and easy to follow and execute. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I have not seen anything that would need improvement. Maybe introduction of visual calls and voicemail. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work is convenient for calls, letting me handle them on my phone and PC. It fits my needs with easy access to contacts, and the contact search helps me find people effortlessly. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12846558/official_response/edit) Dear Customer, Wonderful to hear that seamless access across your phone and PC is making your day more productive! Visual voicemail is a great suggestion, we'll make sure that gets to the right team. Thanks for the positive feedback and easy setup experience! Validated ReviewerIncentivizedSource: Seller invite HC Harry C. VP of IT Small-Business (50 or fewer emp.) 4/30/2026 "Reliable, Cost-Effective Cloud PBX Solution" 4/5 What do you like best about 8x8 Work? I really appreciate how 8x8 Work is a reliable cloud-based PBX solution. It's very reliable and rarely has downtime. I also find it extremely easy to set up and maintain, especially compared to a traditional on-premise PBX system, which was a night and day difference. It's definitely worth it and is much cheaper than a traditional PBX on-premise system. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I just wish that the updates were on a less frequent interval. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work is a reliable cloud-based PBX solution that requires minimal hands-on action from me. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12724157/official_response/edit) Hi Harry, Great to hear the move to cloud PBX has been such a game-changer in reliability and cost savings! We appreciate the feedback on update frequency — we're always balancing improvements with minimising disruption. Happy to be the low-maintenance solution keeping your communications running smoothly! Validated ReviewerSource: Organic ![SHREYA P .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHREYA P .") S SHREYA P . Program Manager Enterprise (\> 1000 emp.) 1/8/2026 Guest users or non-business users of the software, not included in G2 scores. "Seamless Communication Hub for Remote Work" 5/5 What do you like best about 8x8 Work? It's an amazing communication hub which helps me handle work communications from anywhere using my mobile or laptop, especially while I am working remotely helps me connect with the team. It's straightforward to start/join meetings without too much hassle. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? The interface can sometimes feel a bit confusing or busy, especially when I am trying to find specific features. Customer service is sometimes responsive. It would be great if we had customer support whenever required. Overall, it's a solid tool for keeping everyone in sync Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? Before using 8x8 work our team had communication spread across phone, messaging apps, video tools, and email, due to which most of them used to miss communications shared via these platforms, spend extra time, and juggle between tools. Now it's super convenient and easy because we get all the features in one platform and avoid any confusion Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12188631/official_response/edit) Dear Shreya, we love hearing how 8x8 keeps your team in sync! Thank you for being honest about the interface and support delays. Feedback like yours helps us prioritize the right updates. We’re committed to making your experience even smoother! Validated ReviewerIncentivizedSource: G2 invite SR Shawn R. Enterprise Network Administrator Mid-Market (51-1000 emp.) 3/26/2026 "Easy Daily Chat Across Locations with Seamless Teams Integration" 5/5 What do you like best about 8x8 Work? I like how in 8x8 work you can have chats going with other users at other locations. It is very easy to use and you can integrate it with Teams. I use it everyday. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I have not seen any downsides yet to using 8x8 work. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? The 8x8 work app is helping us phase out the need for the use of physical phones at users desks. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12549568/official_response/edit) Dear Shawn, Thank you for the wonderful feedback! We're delighted that 8x8 Work's chat features, ease of use, and Teams integration are making a difference in your daily workflow. It's great to hear we're helping modernise your workplace by reducing the need for physical phones! Current UserValidated ReviewerSource: Organic ![Lisa W. R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa W. R.") LR Lisa W. R. Vice President Information Technology Mid-Market (51-1000 emp.) 4/28/2026 "Confusing Interface Hampers User Experience" 1/5 What do you like best about 8x8 Work? I like that the app works well. I'm able to forward my work phone to my cell phone and make calls through my 8x8 Work number on my cell. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? It is very confusing to our users. Most of them are in the Call Center, but voice mail and messaging are through the 8x8 Work and they get the two confused very easily. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work allows me to forward my work phone to my cell phone, making it convenient to work remotely without a physical phone. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12702467/official_response/edit) Hi Lisa, Great to hear call forwarding is keeping you connected on the go — that flexibility is what we're all about! We appreciate the honest feedback on the Contact Center/Work app experience for your team. Thank you! Validated ReviewerIncentivizedSource: Seller invite ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Full Stack Engineer Mid-Market (51-1000 emp.) 6/2/2026 "Great for SMS and Voicemail, but Limited Integrations and MFA Reliability" 3/5 What do you like best about 8x8 Work? It’s good for receiving and sending SMS, calls, and voicemail. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? It doesn't integrate with a lot of other software and it's not good for code testing as there is a limit of 20 in a certain time period. Sometimes sms for MFA doesn't work Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? It’s nice to have a website where I can manage my contacts and calls, instead of having to do everything on my phone. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12904435/official_response/edit) Hi Christopher, Glad the SMS, calling, and voicemail experience is working well and keeping you off your personal phone! The integration limitations, SMS rate caps for code testing, and MFA delivery issues are all valuable feedback; we'll make sure they reach the right team. Thanks for sharing! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite BS brett.stone@capeair.com S. 12/9/2025 "Comprehensive UCaaS with Stellar Voice Quality" 4/5 What do you like best about 8x8 Work? I use 8x8 Work as a full UCaaS platform for day-to-day communications, handling voice, calling, team chat, video meetings, SMS, and faxing all in one place. The integration with Microsoft Teams makes it easy to manage calls and messages without switching between apps. I love the calling experience, with HD voice quality being a huge upgrade from our old systems, and it's been very reliable. Additionally, the video calling runs smoothly with great audio quality, making meetings seamless. Whenever I've needed help, the support team has been great to work with. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I'd like to see more support based in the USA. While the overseas support team is usually helpful and communicates well, sometimes it's easier and quicker to work with someone local who understands the environment and time zones. The initial setup was tough. The foreign based support teams did not communicate an efficient way to migrate data from our old system to the new system. If I knew now what I didn't know back then I probably could have cut the setup time in half. Once it was up and running it's been solid but the rollout definitely had a learning curve. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work as a full UCaaS platform centralizing our voice, calling, team chat, video meetings, SMS, and faxing in one place. It keeps us organized, saves time with its unified platform, and integrates well with Microsoft Teams. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12067391/official_response/edit) Hi Brett, we love hearing that 8x8 Work's unified platform, HD voice, and seamless Microsoft Teams integration have been a "solid" upgrade for your day-to-day communications! Your feedback regarding the initial setup and local support is extremely valuable, and we are working hard to enhance those aspects of the customer experience. 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