--- title: 8x8 Work Reviews meta_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 933 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 933 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 8x8 Work Reviews **Vendor:** 8x8 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 933 ## About 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. ## 8x8 Work Pros & Cons **What users like:** - Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. (110 reviews) - Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. (60 reviews) - Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. (55 reviews) - Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. (45 reviews) - Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. (36 reviews) - Simple (32 reviews) - Communication (30 reviews) - Intuitive (30 reviews) - Helpful (29 reviews) - Easy Integration (28 reviews) **What users dislike:** - Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. (25 reviews) - Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. (22 reviews) - Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. (19 reviews) - Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. (18 reviews) - Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. (17 reviews) - Users frequently face **call issues** with 8x8 Work, including missed rings and delayed messaging, complicating communication. (16 reviews) - Users report **glitches** in video conferencing and notifications, detracting from the overall experience of 8x8 Work. (16 reviews) - Users struggle with the **lack of intuitiveness** of 8x8 Work, requiring additional training to navigate effectively. (16 reviews) - Missing Features (16 reviews) - Missing Functionality (15 reviews) ## 8x8 Work Reviews ### 1. Salesforce Integration Fell Short, and Inbound Recording Options Are Too Limited **Rating:** 2.0/5.0 stars **Reviewed by:** Crystal S. | Telecommunication & Mobile Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** Its easy to administer. I like that its a cloud-based phone system where users can access the features of 8x8 wherever they have internet. 8x8's uptime overall is very good. Support is very responsive by phone. However, if you ask for an email vs. phone call, they call you anyway. **What do you dislike about 8x8 Work?** Inpro has asked for a screen pop integration to Salesforce and after a year-long project, the integration still does not work and the project was canceled. We would like to have inbound call recording only to comply with two party notification laws across the country and that is only available for contact center users (we do not use contact center). Therefore, we do not have call recording or sentiment analysis or any sort of call note taking capabilities. **What problems is 8x8 Work solving and how is that benefiting you?** We are trying to work through perfecting the 8x8 mobile app for our outside sales team using cellular data. When using data for mobile users, the calls often drop. **Official Response from Alison Stewart:** > Dear Crystal, Thanks for the honest review! We're glad the cloud flexibility and uptime are delivering for your team. We understand that Salesforce integration experience and inbound-only recording limitations are limitations for you. We're also actively working to improve mobile call stability on cellular data. ### 2. Detailed Analytics, But Lacks Reliable Support **Rating:** 2.0/5.0 stars **Reviewed by:** Ashlyn N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about 8x8 Work?** I really like the 8x8 analytics feature in 8x8 Work. It's very detailed and allows me to see everything I need to, whether that's for an individual recruiter or for a specific time period. It's thorough and easy to use. We like that it helps us track how many calls are made and how long our recruiters are on the phone, which kind of allows for healthy internal competition. **What do you dislike about 8x8 Work?** A big one that's pretty frustrating is that a lot of the times our texts kind of get lost in the system, but I’ve heard that's kind of common for a lot of VoIP systems. This might not be something that 8x8 Work can control. One thing that's super frustrating is that 8x8 Work support is pretty lacking. Anytime we have issues, we go in circles with support, and they end up breaking our stuff more than helping, which is really frustrating. Also, the call quality on the 8x8 app on our phones drops quite a bit. And when we tried to pair it with our Bullhorn account, it just doesn't work well. It doesn't sync very well. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to keep in touch with candidates and clients through calls and texts. It also helps track recruiters' phone activity, supported by detailed analytics for monitoring and healthy competition. **Official Response from Alison Stewart:** > Hi Ashlyn, We're glad the analytics are driving productivity and a bit of healthy competition across your recruiting team! We're sorry to hear about the support experience, text delivery issues, and Bullhorn sync challenge, that's not the standard we want to deliver. Please reach out directly to reviews@8x8.com and we'll make sure the right team picks this up properly. ### 3. Needs Modernization, But User-Friendly for End Users **Rating:** 1.5/5.0 stars **Reviewed by:** Jennifer P. | End User Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about 8x8 Work?** I like 8x8 Work because it's pretty easy to use. It's pretty self-explanatory for an end user. You just open it, dial a number, and it works. **What do you dislike about 8x8 Work?** As an 8x8 Work administrator, it's complicated to set up always. It's not easy to find what you're looking for in order to check settings. It seems to kinda make no sense the way that you set up a phone number, and it just could be a lot easier. The look and feel of it is archaic, it looks like it's from fifteen years ago, that portal. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to eliminate the need for physical phones and phone lines, utilizing existing hardware to support our remote workforce. **Official Response from Alison Stewart:** > Dear Jennifer, Thank you for the honest feedback! We're glad 8x8 Work keeps things simple for your team. Your admin experience deserves better — we hear you on portal navigation and setup complexity. These insights go straight to our product teams. We're committed to making every experience as seamless as the calls you're making. ### 4. MEHHHHHHH **Rating:** 2.0/5.0 stars **Reviewed by:** jason l. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about 8x8 Work?** The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. THAT WAS then this is now.....support is mediocre **What do you dislike about 8x8 Work?** Wish the SMS feature was easier, and paging on more brands of phones **What problems is 8x8 Work solving and how is that benefiting you?** central managment of phones **Official Response from Alison Stewart:** > Hi Jason, we appreciate your review and we are thrilled implementing 8x8 has been so positive for you. It's great hear our Customer Support team have been able to resolve any issues promptly. Thank you for choosing 8x8! ### 5. Good App, but Consistent Technical Issues **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about 8x8 Work?** I love the text messaging feature, as it makes it very easy to connect with owners, tenants, tenant leads, and my teammates on the go and with ease. I also love the app connects to my personal number in case I am a little late to pick up a call, it will be forwarded to my personal cell for pick up. **What do you dislike about 8x8 Work?** 8x8 is great, but boy does it drop calls or not work at all sometimes. Unfortunately, at times I will dial a number and press call, but the call will not go through. There are times on calls as well where it is mainly static, and it is not due to service or internet connection. Several other staff members have experienced this as well and it does make us want to discontinue use of the app. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 helps to connect all our employees into one ring system. The app also makes communication easier, especially with conference rooms and text messaging functions. **Official Response from Alison Stewart:** > Dear Valued Customer, thank you for your honest feedback. I am sorry you are having technical issues with 8x8, we really want to make things right. If you could provide your details and the issues you are having to reviews@8x8.com we would be happy to resolve this for you. ### 6. May be OK for general office phones but call center application is unreliable and Support is lacking **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about 8x8 Work?** Has basic call center functionality, can create different queues and priorities, can set messages, and has live chat and CRM capabilities that my organization doesn't use. **What do you dislike about 8x8 Work?** Technical support is terrible. They are non-responsive to urgent issues and their basic SLA is a 24 hour response time. This is unacceptable when agents are completely unable to work. There needs to be a widespread, known problem to get a quick response. Technical support staff seems to lack training in troubleshooting issues that aren't known issues that can be escalated to higher level support. **What problems is 8x8 Work solving and how is that benefiting you?** Answering incoming calls from our customers. There is nothing special about 8x8 over other providers. **Official Response from Jeremiah Mercado:** > Oh no! We sincerely apologize for the troubles you've had with the service. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you. ### 7. My experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about 8x8 Work?** Having the app on my phone and being able to answer it anywhere is a good feature when it works properly. Also having it on my computer is good to have when I'm in a private location. **What do you dislike about 8x8 Work?** I don't really like it because we've been having lots of issues with reception even with a strong signal, hardware becoming unresponsive, the setup, the number of passwords needed. **What problems is 8x8 Work solving and how is that benefiting you?** We've had lots of equipment issues and some of them haven't been resolved and we've spent hours on the phone with customer support. We've also had a bad experience all the around with the fax feature. Both sending and receiving. **Official Response from Jeremiah Mercado:** > Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you. ### 8. 8X8 Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about 8x8 Work?** Some customer service agents are very nice and tell you exactly what they are doing. **What do you dislike about 8x8 Work?** Some customer service agents don't seem to know what they are doing. **Recommendations to others considering 8x8 Work:** n/a **What problems is 8x8 Work solving and how is that benefiting you?** None at this time. Trying to port our numbers out and we are having to jump through a lot of hoops. **Official Response from Jeremiah Mercado:** > Oh no! We sincerely apologize for the troubles you've had. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you. ### 9. Not intuitive and a pain to update **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about 8x8 Work?** The chat feature is easy to use. I use that all the time. **What do you dislike about 8x8 Work?** Screen sharing is a huge pain. It's not intuitive at all. **What problems is 8x8 Work solving and how is that benefiting you?** My work selected the product. It is a pain compared to Microsoft Teams. ### 10. General Review **Rating:** 1.5/5.0 stars **Reviewed by:** Trevore M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2019 **What do you like best about 8x8 Work?** Being able to integrate most and nearly all of our communication under one umbrella is very helpful. **What do you dislike about 8x8 Work?** The call quality is not as good as what we experience while using Zoom. That said, I have not tested it as thoroughly as I plan do at the start of 2020. **Recommendations to others considering 8x8 Work:** When using it for one-on-ones, it might be really straightforward and easy, but just a suggestion to compare against Zoom. **What problems is 8x8 Work solving and how is that benefiting you?** We have not used 8x8 Video meetings much. I tested them out when we first started, but found the meeting quality to be sub-par of that to Zoom which it our current preferred provider. ### 11. Bottom-tier phone providers **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about 8x8 Work?** It gets the job done and has the basic functionality from a phone provider with local area codes and recorded messages. **What do you dislike about 8x8 Work?** The incredibly annoying gap at the beginning of every call, which can be incredible important during the first seconds of the call. 8x8 doesn't integrate with sales enablement platfroms which renders 8x8 useless for high volume business development. Don't contact support, they are absolutely useless and can't even can't support on your behalf when they admitted the couldn't support me with an issue (trying to integrate 8x8 with our other systems.) **Recommendations to others considering 8x8 Work:** Look at other providers if they aren't that much more expensive, I have had bad experiences with 8x8 at a couple of companies that I've worked at now **What problems is 8x8 Work solving and how is that benefiting you?** It is getting the basics done now but it also creates problems for our team. I look forward to moving onto Dialpad or Vonage when we are done with the contract ### 12. Good but not the best. **Rating:** 1.5/5.0 stars **Reviewed by:** Gaurav P. | Mr. , Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about 8x8 Work?** It is good but not the best one for my needs. I think there is scope for improvement. **What do you dislike about 8x8 Work?** Nothing much to dislike. But the interface can be better. **What problems is 8x8 Work solving and how is that benefiting you?** Its ease to use is one of the benefits. ### 13. Wouldn't recommend it, there has to be something better. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2018 **What do you like best about 8x8 Work?** Its easy to move to a new phone, different desk, or work from home with a person cell. **What do you dislike about 8x8 Work?** Call IDs are not available after call ends. Goes down frequently. Accounts are pricey, and there is no easy way to delete inactive accounts in bulk. Even deleting them individually too quickly can cause issues for the entire 8x8 system. Although we aren't sure if its directly related, we experience an unusual number of call issues, audio issues, etc. Not all statuses are available from a single drop down, you have to switch to an 'active' status to change to a different 'offline' status. Agents sometimes get stuck in calls or receive calls while offline. The service is overall finicky. Its not uncommon for 8x8 to just not be responsive, resulting in adherence being tracked incorrectly (which is especially painful when agents are expected to comply with a strict adherence standard for their metrics). **Recommendations to others considering 8x8 Work:** It seems to be a good 'affordable option.' However, switching to something else is a long and cumbersome process. Deleting inactive agent accounts is a nearly impossible process, so that will be costly in the long run with managing partners. I would recommend considering other options. **What problems is 8x8 Work solving and how is that benefiting you?** We use 8x8 for all of our phone contacts with customers, outbound and inbound and tracking schedule adherence. It is also used as a general timeclock for non-phone agents and specialists. It definitely accomplishes these tasks, but could do better. We don't feel that its the most reliable or efficient. ### 14. Sub Par Service and Features **Rating:** 1.5/5.0 stars **Reviewed by:** Chad F. | Emergency Medical Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about 8x8 Work?** That’s it’s VOIP integrated. Convenient. Cons- you took away my ability to fax documents via cell phone on the 8X8 app. This was the biggest most valuable feature we had and is vital in our company management and daily operations from remote locations. I’d like it back or find someone who can provide that service. **What do you dislike about 8x8 Work?** Took away fax capability. My #1 reason for becoming a customer in the first place. My employees can no longer send faxes remotely from their phone. This was especially helpful since 95% of all our jobs are located in extremely remote areas **Recommendations to others considering 8x8 Work:** All calls, e-mails, and faxes are received at the same location despite where you may be. You NO LONGER have the ability to upload attachments/documents and fax them from your 8X8 app or Remote Desktop on your computer. Almost a deal breaker considering we had the ability to do so for years and they took it away and increased monthly pricing. LESS VALUE, INCREASED COSTS **What problems is 8x8 Work solving and how is that benefiting you?** Convenience of answering the phone no matter the location. received Email/fax all go to the same place. I’ve been a customer since 2012. When I first came on board, we could send faxes remotely. This was a huge advantage and was 90% the reason why I joined 8X8. Our technicians could take care of business and fax paperwork anywhere at anytime. We never had a single issue with sending fax. Shortly after, you took that feature away. I have expressed my discontent and have been told repeatedly fax capability will return with your next update. Well, that been over a year. It still makes me sick to know the #1 capability was taken away and you increase monthly prices since then. ### 15. It's OK **Rating:** 1.5/5.0 stars **Reviewed by:** Don S. | Art Director / Senior Designer, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2018 **What do you like best about 8x8 Work?** The user interface is easy to navigate through and figure out. **What do you dislike about 8x8 Work?** In the process of signing up, the salesperson never told me I was signing up for a one year contract. I just wish the salesperson would go through and make sure I know what I'm signing up for. I was left with a bad taste that this company is more about sales, sales, sales...the whole concept of profit over people. The app would log me off so often so I just left it off until my one year was up. I just didn't see much added value that surpasses all the free services out there. **Recommendations to others considering 8x8 Work:** Perhaps there's better vendors out there... **What problems is 8x8 Work solving and how is that benefiting you?** Never communicated exactly what all I'm signing up for up front. ### 16. 8x8 could use a remake **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2017 **What do you like best about 8x8 Work?** I like that they have a really good call forwarding option. We do a lot of calling as a part of our company and it integrates really well with our platform that we use to track clients. **What do you dislike about 8x8 Work?** I don't like that this is a separate system from our platform and our internal communication system. It is just more difficult and less productive when you're dealing with multiple different programs. Their display is really old school, they could probably work on the design and visual element to make the program more attractive. **Recommendations to others considering 8x8 Work:** make sure you are able to integrate this well or it will just be another program you're adding to the list of programs you are already working with. I also think they should vet multiple other options and make sure this is the right fit for them. While it is a relatively simple application, it can be tedious at times and doesn't run as smooth as posible. **What problems is 8x8 Work solving and how is that benefiting you?** It is helping us call our clients and track our calls, one feature that I really enjoy is that we are able to save our calls and listen to them back again in case you missed a section or someone wasn't available for the phone call. ## 8x8 Work Discussions - [My name is abdirisak I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) - 2 comments, 2 upvotes - [Hai fi youy join Best 8&8](https://www.g2.com/discussions/hai-fi-youy-join-best-8-8) - 1 comment, 2 upvotes - [How do I simply use and implement](https://www.g2.com/discussions/how-do-i-simply-use-and-implement) - 1 comment, 2 upvotes - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [what is the best use of this?](https://www.g2.com/discussions/what-is-the-best-use-of-this) - 1 comment, 1 upvote - [View 8x8 Work pricing details and edition comparison](https://www.g2.com/products/8x8-work/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+05%3A06%3A24+-0500&secure%5Bsession_id%5D=7ed09471-b1ea-4205-b822-069206b80124&secure%5Btoken%5D=64f1d01ce8c1f92ee22a96a298068314b08333724ede08bbbd07b4fb4110a4bd&format=llm_user) ## 8x8 Work Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Call Box](https://www.g2.com/products/call-box/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) ## 8x8 Work Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top 8x8 Work Alternatives - 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