--- title: 8x8 Work Reviews meta\_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 932 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### 8x8 Work Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [(110 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [(60 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [(55 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [(45 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [(36 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [(25 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [(22 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [(19 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [(18 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [(17 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 8x8 Work ##### 1. Ease of Use Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [ See 110 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) See Related User Reviews ![Dawn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn J.") DJ Dawn J. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly with Call Transfer & Merge Capabilities" What do you like about 8x8 Work? I like that 8x8 Work is user-friendly, and I can easily transfer and merge calls. It's extremely helpful when I'm away from my desk, as I can answer c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 2. Easy Communication Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [ See 60 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you like about 8x8 Work? I like being able to stay in contact with my customers in and out of the office while maintaining privacy on my personal device. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 3. Reliability Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [ See 55 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you like about 8x8 Work? I like having all my work contacts in one place with 8x8 Work, which lets me make and receive calls on both my desktop softphone and my personal mobil ##### 4. Customer Support Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [ See 45 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Joseph Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph Z.") JZ Joseph Z. Small-Business (50 or fewer emp.) 5.0/5 "Best Voice Over IP" What do you like about 8x8 Work? I started with 8X8 in March of 2025. I was clueless on how to get started. 8X8 customer service walked me through everything I needed, including integ ##### 5. Features Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [ See 36 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you like about 8x8 Work? I appreciate 8x8 Work for its easy implementation across our organization, making it possible to set up in less than a week even after moving to a new SM Steve M. Mid-Market (51-1000 emp.) 5.0/5 "8x8 Great Product" What do you like about 8x8 Work? It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to insta ### 5 Cons or Disadvantages of 8x8 Work ##### 1. Customer Service Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [ See 25 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you dislike about 8x8 Work? On the mobile application, I am unable to see past history of my SMS messages. I'd like to have historical data available to view on my mobile softpho ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 2. Customer Support Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [ See 22 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. JL Jamie L. Small-Business (50 or fewer emp.) 5.0/5 "Support That Always Finds a Resolution" What do you dislike about 8x8 Work? Its not a big deal but cases have to be logged by the portal, i'd prefer for ease to log via email but again this is the only downside i can think of. ##### 3. Poor Customer Support Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [ See 19 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 4. Limited Features Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [ See 18 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.") JD James D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful Mobility Features, Challenging Setup Process" What do you dislike about 8x8 Work? The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other featur ##### 5. Technical Issues Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [ See 17 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you dislike about 8x8 Work? App can be glitchy on my phone, and I wish it had better caller ID. MO Mubeccel O. Small-Business (50 or fewer emp.) 4.5/5 "Integrated Ecosystem That Helps Optimize Workflows and Reduce Friction" What do you dislike about 8x8 Work? The product shows technical debt and scalability limitations in a rapidly growing environment. I expect these areas to be improved. ![Vance B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vance B.") VB Vance B. System Engineer Enterprise (\> 1000 emp.) 4/20/2026 "Centralized Management with Room for Improvement" 3/5 What do you like best about 8x8 Work? I like the centralized management and ease of administration that 8x8 Work provides. It saves time on day-to-day telecom work, allowing me to manage users, roles, and phones on a single platform. I appreciate being able to use it for monitoring as well. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? It needs to do a little bit more. For instance finding ring groups people are in is a bit cumbersome. Right now, when someone reports that their phone isn't ringing, I can check their account which might be set up correctly. But when I dial their DID, it will ring to their phone, yet in the ring group, which I just spent 20 minutes finding, they are not logged in. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work for centralized management of users, roles, and phones, which simplifies administration and saves time on day-to-day telecom work. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12654976/official_response/edit) Hi Vance, Thanks for the detailed feedback! We love that centralized management is saving you time. We appreciate you sharing the specifics about ring groups; it helps us build a better experience! Validated ReviewerIncentivizedSource: Seller invite ![Vibhu V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vibhu V.") VV Vibhu V. Manager Construction Small-Business (50 or fewer emp.) 5/14/2026 "One Platform That Handles Team Communication Well" 4/5 What do you like best about 8x8 Work? Business communication, team chat, Managing calls and meeting become more easier. It has been useful for remote coordination because the call quality is generally reliable Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? One main issue is that, internet connection is unstable, due to this issue, it takes few second to reconnect, specially in the meeting time. Apart from that some setting in the admin panel feel hard to find than they should be Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? Before using 8x8 Work, our team was juggling between different apps for calls, meetings, and quick updates, which created confusion and delayed communication. After moving to 8x8 Work, everything became more organized in one place. It’s helped reduce missed messages, improved response time between team members, and made remote coordination feel much smoother during daily operations. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12566477/official_response/edit) Hi Vibhu, Fantastic to hear 8x8 Work has brought your team's communications together and made remote coordination so much smoother! We understand reconnection delays during meetings are frustrating, while connectivity can depend on local internet, we're always working to improve resilience. We'll also take note of the admin panel navigation feedback! Validated ReviewerIncentivizedSource: G2 invite ![Rus M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rus M.") RM Rus M. Enterprise (\> 1000 emp.) 5/8/2026 "User-Friendly with Great Features, Needs Improved Call Queue Management" 4/5 What do you like best about 8x8 Work? I like the mobile app, it's great. The desktop app has a nice interface and is easy to use for the most part. I appreciate the ability to quickly look a user up and call them directly. 8x8 Work has nice features and is easy to use overall. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? It's really just the call queues. 'My assigned queues' is blank. But, I am a member of multiple queues. If I view 'Call Queues', I can see them. I don't know what the difference is between these. It has potential to cause confusion to other users if I were to force them off a physical phone and over to 8x8 Work. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work provides a summary view and ease of operations for monitoring call legs and lifespan. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12781936/official_response/edit) Hi Rus, Glad the mobile and desktop experience are working well for you! The confusion around "My Assigned Queues" versus "Call Queues" is a valid UX point, clarity there really matters for wider team adoption. We'll flag that for our product team, and in the meantime our support team can help clarify the difference! Validated ReviewerSource: Organic ![Joe A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe A.") JA Joe A. Enterprise (\> 1000 emp.) 4/23/2026 "Comprehensive Communication, Needs Smoother Video Experience" 3.5/5 What do you like best about 8x8 Work? I find the chat feature incredibly advantageous, as it allows us to communicate without needing to pick up the phone, getting messages across to staff and various groups quickly. I also think the video works great, providing a positive experience. Chat is one of the top uses for us, and it works great, making it a pretty much all-around good experience for me and my team. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I think the video could be easier to use, similar to a Zoom or a RingCentral. Also, I won't say the initial setup was that easy. There's a lot of work to be done moving away from an on-prem system to a cloud-based system. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I find 8x8 Work chat helps us communicate without picking up the phone, allowing quick messaging to staff or groups. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12680435/official_response/edit) Hi Joe, Thanks for the great feedback! We love hearing that chat is keeping your team connected and productive. We hear you on video usability and migration complexity — we're always working to make both smoother. Appreciate you sharing your experience! Validated ReviewerIncentivizedSource: Seller invite IM Ian M. Senior Field Engineer Small-Business (50 or fewer emp.) 2/4/2026 "8x8 Work - Simple, Effective and Reliable" 5/5 What do you like best about 8x8 Work? As a day to day user of 8x8 Work, it just acts as second nature to work with. All aspects of UC are covered within the program, messaging, video calling and conferencing. Simple to use and any issues generally remain as part of firewall programming, rather than app bugs. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? When deployed within a strict FW environment, sometimes updates do not get pushed out and therefore the user experience degrades. This could possibly be overcome by an auto emailing to the end user to remind them to upgrade. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? Initially we were using Avaya platform with on-premise server. Moving to a cloud based platform enabled much more fluid communication and increased mobility and availability whilst not in an office environment. This has led to improvements in efficiency when out in the field. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12307118/official_response/edit) Hi Ian, thank you for the great feedback! We’re thrilled that 8x8 has become second nature for your team and improved your field efficiency. We appreciate the suggestion regarding update notifications for strict firewall environments; it’s a valuable insight as we continue to refine our user experience. Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 4/20/2026 "Reliable, Easy to Use, and WhatsApp-Friendly" 5/5 What do you like best about 8x8 Work? It doesn’t fail like other systems. I can use WhatsApp, and that’s a big plus for my operation. It’s also very easy to use. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? There are no reports, so I have to manually count how many calls I make per hour, and that ends up taking a huge part of my time. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work has helped me solve communication inefficiencies. Before using it, I had to juggle multiple tools for calls, messaging, and meetings, which made it easy to miss important information and slowed down collaboration. With 8x8 Work, everything is centralized in one platform, so I can communicate with my team and clients faster and stay more organized. As a result, my productivity has improved, delays have been reduced, and it’s easier to respond to issues in real time. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12656097/official_response/edit) Dear Customer, Reliability and WhatsApp integration making a real difference — love to hear it! Thank you for the valuable feedback on reporting. We are thrilled that centralizing your communications has boosted productivity and cut through the chaos! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Small-Business (50 or fewer emp.) 6/3/2025 "Seamless Integration, Clear Calls" 5/5 What do you like best about 8x8 Work? I like having all my work contacts in one place with 8x8 Work, which lets me make and receive calls on both my desktop softphone and my personal mobile phone. The interface is easy to navigate, and calls are clear on both mobile and desktop, making it really easy and stress-free to adapt to the system. The initial setup was seamless and easy. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? On the mobile application, I am unable to see past history of my SMS messages. I'd like to have historical data available to view on my mobile softphone, in the same way I can see the historical SMS messages on my desktop softphone. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I have all my work contacts in one place and can make and receive calls on both desktop and mobile. The interface is easy to navigate, making adapting stress-free. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-11256769/official_response/edit) Thank you for reviewing 8x8 Work. We're pleased to hear that our platform effectively supports your hybrid work environment, offering the reliability and flexibility you need across different work locations. We also appreciate your positive feedback about our easy setup and integration capabilities. We acknowledge your comments about inconsistent customer support experiences. We're actively working to standardize our support quality across all agents to ensure consistently excellent service. Thank you for choosing 8x8 Work. 3/31/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![tenielle.w .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "tenielle.w .") T tenielle.w . Mid-Market (51-1000 emp.) 4/1/2026 "Effective Call Management but Needs Backend Simplification" 3.5/5 What do you like best about 8x8 Work? I like that 8x8 Work is cloud-based and can be accessed through an app on my phone. This means I don't have to give out my personal number when I'm out and about on the road or carry a second phone. It allows me to have work hours set and only carry one phone with me. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? The back end of 8x8 Work admin is overly complicated and not particularly user-friendly. It's not logical as to where to go to change something. It also doesn't integrate with any of our software, which would be very beneficial. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work assists in managing high volume incoming calls with ring groups. It's cloud-based, allowing me to carry one phone without sharing my personal number and set work hours, which is great for being out on the road. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12573203/official_response/edit) Hi Tenielle, Thank you for your feedback! We're glad 8x8 Work's cloud-based flexibility is keeping your personal and work life balanced on the road. We hear your concerns about the admin backend and integrations and will share your valuable feedback with our team for improvement! Validated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 12/12/2025 "Essential for Daily Work and Personalized Customer Calls" 4.5/5 What do you like best about 8x8 Work? I utilize 8x8 Work every day and it's an integral part of my job. I like that 8x8 Work has the ability to add contact information to my account, so when repeat customers call, their call is identified by their contact information. It makes personalizing my calls so much easier. In addition, when I have questions or concerns, the customer support reps are quick to assist and get answers for me. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I think one downside is that the contact information that I or my colleagues create isn't transferable if one of us gets additions to our portfolio. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work helps solve the issue of who is calling and from where, and that benefits me in that I'm able to already have some information before even answering the phone. It cuts down on unnecessary questions. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12084965/official_response/edit) Dear Customer, thank you for your feedback! We're delighted that 8x8 Work enhances call personalisation and support. We appreciate your feedback on the limitation of transferring contact information. Your insights are invaluable. 3/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![David Alejandro C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David Alejandro C.") DC David Alejandro C. Desktop and network consultant Information Services Small-Business (50 or fewer emp.) 5/4/2026 "Intuitive and Fast Communication Tool" 5/5 What do you like best about 8x8 Work? I appreciate that 8x8 Work helps solve communication problems and reduces miscommunication, especially with channels like Teams and email. It's easier to reach clients via voice call or SMS. The intuitive interface makes it very easy to use, and it's fast. Plus, we don't have any spam problems with the calls. It works well across different platforms like Android, iOS, PC, and Windows. The setup was very easy and fast, with responsive support from the commercial and technical teams. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Nothing at this moment Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work solves our communication issues and miscommunication, making it easier to reach clients via voice or SMS. It's easy for users to work with, and the interface is intuitive. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12745780/official_response/edit) Hi David, What a wonderful review — thank you! We're thrilled 8x8 Work is cutting through the communication noise across all your platforms and devices. It's great to hear the setup experience and our teams made a strong first impression. We look forward to continuing to deliver for you! 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