--- title: 8x8 Work Reviews meta\_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 932 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### 8x8 Work Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [(110 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [(60 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [(55 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [(45 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [(36 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [(25 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [(22 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [(19 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [(18 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [(17 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 8x8 Work ##### 1. Ease of Use Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [ See 110 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) See Related User Reviews ![Dawn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn J.") DJ Dawn J. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly with Call Transfer & Merge Capabilities" What do you like about 8x8 Work? I like that 8x8 Work is user-friendly, and I can easily transfer and merge calls. It's extremely helpful when I'm away from my desk, as I can answer c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 2. Easy Communication Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [ See 60 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you like about 8x8 Work? I like being able to stay in contact with my customers in and out of the office while maintaining privacy on my personal device. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 3. Reliability Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [ See 55 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you like about 8x8 Work? I like having all my work contacts in one place with 8x8 Work, which lets me make and receive calls on both my desktop softphone and my personal mobil ##### 4. Customer Support Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [ See 45 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Joseph Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph Z.") JZ Joseph Z. Small-Business (50 or fewer emp.) 5.0/5 "Best Voice Over IP" What do you like about 8x8 Work? I started with 8X8 in March of 2025. I was clueless on how to get started. 8X8 customer service walked me through everything I needed, including integ ##### 5. Features Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [ See 36 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you like about 8x8 Work? I appreciate 8x8 Work for its easy implementation across our organization, making it possible to set up in less than a week even after moving to a new SM Steve M. Mid-Market (51-1000 emp.) 5.0/5 "8x8 Great Product" What do you like about 8x8 Work? It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to insta ### 5 Cons or Disadvantages of 8x8 Work ##### 1. Customer Service Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [ See 25 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you dislike about 8x8 Work? On the mobile application, I am unable to see past history of my SMS messages. I'd like to have historical data available to view on my mobile softpho ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 2. Customer Support Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [ See 22 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. JL Jamie L. Small-Business (50 or fewer emp.) 5.0/5 "Support That Always Finds a Resolution" What do you dislike about 8x8 Work? Its not a big deal but cases have to be logged by the portal, i'd prefer for ease to log via email but again this is the only downside i can think of. ##### 3. Poor Customer Support Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [ See 19 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 4. Limited Features Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [ See 18 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.") JD James D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful Mobility Features, Challenging Setup Process" What do you dislike about 8x8 Work? The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other featur ##### 5. Technical Issues Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [ See 17 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you dislike about 8x8 Work? App can be glitchy on my phone, and I wish it had better caller ID. MO Mubeccel O. Small-Business (50 or fewer emp.) 4.5/5 "Integrated Ecosystem That Helps Optimize Workflows and Reduce Friction" What do you dislike about 8x8 Work? The product shows technical debt and scalability limitations in a rapidly growing environment. I expect these areas to be improved. ![Eric B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric B.") EB Eric B. Small-Business (50 or fewer emp.) 4/17/2026 "Affordable Yet Challenged by Porting Issues" 4/5 What do you like best about 8x8 Work? I find the cost of 8x8 Work to be really reasonable, which is great. The app itself is pretty good, and I particularly appreciate the incredibly useful feature that allows me to create or have a robot create the auto-attendant. This tool helps make a friendly greeting within the voicemail setup, which is very helpful. Additionally, the ability to send text messages is incredibly helpful as it allows communication without giving out personal cell phone numbers, especially in today's world where cell numbers get spammed frequently. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Oh my god. Their porting portal is a dumpster fire. And it has never worked for me, not even once. I can't get the porting portal to ever work. Some things are intuitive, some things are not. The only issue I continue to have as far as support requests is the fact that it won't take a real email address as username unless you do LDAP integration. And I can't always do LDAP integration. So a lot of users actually request what the hell is my username well I don't remember and so I'm always logging into the portal just to figure out what's going on. But in general their support people are very nice it is overseas support but it really hasn't affected much. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work for its auto attendant feature, which is incredibly useful for setting up a friendly voicemail greeting. The ability to send text messages without sharing personal numbers is also very helpful. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12647309/official_response/edit) Hi Eric, Thank you for your honest feedback! We're glad the AI-powered auto-attendant and texting features are making a real difference for your business. We hear you on the porting portal. Your input helps us improve. We appreciate you! Validated ReviewerSource: Organic ![Narsing Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing Y.") NY Narsing Y. IT Analyst Mid-Market (51-1000 emp.) 4/23/2026 "User-Friendly 8x8 Work App with Plenty of Features and Flexible Plans" 5/5 What do you like best about 8x8 Work? The 8x8 Work app is user-friendly and offers an ample number of features, such as call parking and the ability to retrieve calls. Fax service is also available. It also provides many plans to choose from, depending on your needs. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Honestly, there’s nothing I dislike about it. However, when I use the 8x8 Work app all day, sometimes a white box appears on my Windows machine’s screen. When that happens, I have to kill the 8x8 services and restart the 8x8 Work app. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? We are a recruiting organization that uses JobDiva as our talent management system. If integration with JobDiva is possible, it would be highly beneficial for us. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12678536/official_response/edit) Hi Narsig, Thrilled the app's features — call parking, fax, and flexible plans — are working well for you! We're sorry to hear about the white box issue on Windows and will flag that for our team. The JobDiva integration idea is great feedback — worth exploring with your Customer Success Manager! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Office Manager Mid-Market (51-1000 emp.) 11/3/2021 "Effortless Setup, Consistent Communication" 4.5/5 What do you like best about 8x8 Work? I appreciate 8x8 Work for its easy implementation across our organization, making it possible to set up in less than a week even after moving to a new location. It helps maintain our corporate identity consistently through all contact modes. I like the low costs involved, and I'm impressed by the nice desktop phones and the easy-to-use softphone solutions, which are great for those who don't want a physical phone. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work makes implementation easy across the organization, maintains corporate identity consistency, offers low costs, and provides convenient softphone solutions. Review collected by and hosted on G2.com. Show More Response from Joemar Jardiel of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-5095076/official_response/edit) Good day Derek, Thank you so much for leaving an honest feedback. Your feedback helps us to improve service for everyone. Please use the below guide to help out in navigating Admin Console. https://support.8x8.com/cloud-phone-service/voice/admin-console/setup/users/admin-console-administrator-guide-for-migrated-services If you have further question, please do not hesitate to email on reviews@8x8.com Thanks! 4/30/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Isibor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isibor G.") IG Isibor G. Mid-Market (51-1000 emp.) 5/26/2026 "Seamless Communication, Effortless Integration" 5/5 What do you like best about 8x8 Work? I use 8x8 Work because it provides cloud-based communication tools, like VOIP phone systems, team messaging/chat, and contact center software, solving the problem of fragmented business communication. I can make and receive business calls over the internet, message internally, and support remote employees from anywhere on a single cloud platform. I love that it has replaced my desk phone, giving me more room and better services compared to Microsoft Teams. I've never had a glitch with 8x8 Work, and the interface is easy to navigate. The initial setup was pretty easy, and it has remained easy to onboard and remove users. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Nothing Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I find 8x8 Work solves fragmented business communication, providing a single platform for calls, messaging, and support while reducing telecom costs and vendor complexity. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12872736/official_response/edit) Hi Isibor, what a fantastic review, thank you! Replacing the desk phone, simplifying onboarding, and outperforming Teams, that's exactly the impact we aim for. Thrilled that the experience has been glitch-free and that it's delivering real value for your remote team. We appreciate you sharing this! Validated ReviewerIncentivizedSource: Seller invite ![Loganathan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Loganathan V.") LV Loganathan V. MIS - Infrastructure Support Engineer Enterprise (\> 1000 emp.) 9/27/2024 "One of the best softphone solution across the country" 4.5/5 What do you like best about 8x8 Work? I like what they have done with the smarter AI connect with their products, better admin controls and even more deeper integrations across the systems. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Their 8x8 mobile applications needs a bit more frequent patch updates. I hope they would improve it in upcoming days. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? Before using 8x8, we had different apps for calls, messages and meetings, this was confusing and information was often lost between tools. Having a unified platform like 8x8 makes communication smoother and faster. With some team members working remotely we needed a reliable way to stay connected and communicate effectively across different locations. thats where 8x8 came into picture as its cloud based and remote employees can use it just like they would in the office. Our sales and support team struggled to track customer interactions coz our tools were not linked to our CRM. With 8x8 integration with our CRM allows our teams to see all customer interactions in one place. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-10315078/official_response/edit) Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that our all-in-one platform has streamlined your workflow, eliminating the need to switch between different apps. Your feedback on our customer support, especially regarding technical assistance, is particularly heartening. We strive to provide exceptional service, and it's rewarding to know our team has been able to support you effectively. Thank you once again for your support and for sharing your experience. We look forward to continuing to serve your communication needs! 1/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Grayce H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grayce H.") GH Grayce H. Mid-Market (51-1000 emp.) 3/31/2026 "Seamless Communication and Mobility with 8x8 Work" 5/5 What do you like best about 8x8 Work? I really do love 8x8 Work because I'm able to transfer it from my computer to my phone if I need to move. It's super convenient since I tend to walk around a lot when I'm on calls. I love that I'm able to use it on my phone or laptop as needed, which avoids the inconvenience of carrying my laptop around. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? In the beginning, it was a little difficult understanding the system, which might be trying for somebody starting out. But once you get it down, it becomes second nature pretty quickly. Initially, to understand how to navigate everything can be a little difficult because there's so many features, maybe too many. There's a lot of features we don't even use. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work for seamless communication with patients and team members, even on joint calls. It's easy to transfer calls and check coworkers' status. Plus, I can switch calls between my computer and phone effortlessly, which is super convenient. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12570306/official_response/edit) Dear Grayce, Thank you for your thoughtful feedback! We're glad the seamless call flipping between devices keeps you mobile and productive. We're happy to hear that using the system is now second nature! Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/4/2025 "Effortless Setup, But Billing Needs Work" 4/5 What do you like best about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the recording capacity, which helps me monitor and follow-up on calls that agents are doing. It's great for seeing if the conversation is accurate and for evaluating performance. The initial setup was pretty easy. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I believe the billing system is sometimes inaccurate, and if you want to cancel a license, it takes a while. So you're still getting bills for that time until the activation is processed. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work for outbound calls in lead generation campaigns. It meets telephony needs and has recording capacity, helping to monitor and follow up on calls, and evaluate agent performance. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-11258602/official_response/edit) Dear Francis, Thank you for your feedback! We're glad you find 8x8 Work user-friendly and appreciate the easy access to recordings. We're sorry to hear about the delays and difficulties in accessing them. We'll work on improving this aspect. Your insights are invaluable in enhancing our services. 5/25/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") IH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 4/28/2026 "Efficient Navigation, Needs Better Integration" 4/5 What do you like best about 8x8 Work? I like how easy it is to navigate between different views like call legs and call summaries, and it's great that the ring group summary is available. It's valuable to have the ability to review and manage the phone system through a singular portal. Also, once I understood the Admin Console setup it was pretty easy to access what I needed quickly across offices. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Honestly, I wish it was all combined with 8x8 Contact Center. It is hard to see when calls are transferred to a contact center and the end result of that call. The 8x8 and HubSpot integration setup was also pretty taxing. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work to access clinic call data, review call metrics, and manage our phone system through a single portal. It also allows us to provide feedback effectively. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12706430/official_response/edit) Dear Customer, Managing clinic call data across offices from one portal is exactly the kind of clarity we aim to deliver! Your point about tighter integration between 8x8 Work and Contact Center is well heard. Thanks for the detailed, thoughtful feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite CW Chris W. Mid-Market (51-1000 emp.) 3/25/2026 "Effortless Remote Work and Seamless Integration" 5/5 What do you like best about 8x8 Work? I love that 8x8 Work allows our users to connect from anywhere in the world, which is fantastic for our hybrid users as they no longer need to use any third-party systems to connect. The mobile app is great too. Since we started using 8x8 Work, support tickets for connection issues and poor speech quality have reduced significantly, which means our IT administrator can focus on more business-critical tasks. The roll-out was effortless with all software being customer-facing and easy-to-follow guides for every aspect of deployment. Our staff have had nothing but good words to say about 8x8 Work and mention how much easier it has made their day-to-day jobs. We can administrate the system ourselves, allowing for quick changes, which was challenging with our old system. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? The amount of software updates can sometimes be too frequent. We have deployed the .msi installer, which means our IT administrator needs to check for software updates and push these out to Users. It would be good if we could be notified via email when a new version of software has been released so that we don't need to be checking for a later version. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I find 8x8 Work centralizes our communication, eliminating VPN hassles for remote work. It cuts down on support tickets, allowing IT to focus on critical tasks. Our team connects globally without third-party tools, and setup is straightforward, improving daily operations and enabling quick adjustments. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12541573/official_response/edit) Hi Chris, Thank you for the glowing feedback! We're thrilled 8x8 Work has streamlined your hybrid operations and reduced IT support tickets. Your suggestion about email notifications for software updates is excellent — we'll pass that along to our team. We truly appreciate your recommendation! Validated ReviewerIncentivizedSource: Seller invite ![Alan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan A.") AA Alan A. Sales Director Small-Business (50 or fewer emp.) 3/24/2026 "Stable and Intuitive, Enhances International Calling" 5/5 What do you like best about 8x8 Work? I like using 8x8 Work for calling customers from work. It allows us to have a German office number even if we're not there, which is a great feature. The system is fantastic; you just put the phone number in, and it dials straight away. Even when you put the international dialing code, it reduces it, which speeds up the whole process of doing an international call and makes it much quicker and easier. It's a really good phone system, and we've also integrated it with our CRM, so we can press the call button from our CRM, and it links straight into it. I would recommend it 10 out of 10; it's a superb product. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Setup was a little bit faffy. It wasn't straightforward to install, unfortunately. Maybe a messaging feature could be added. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work to call customers, giving us a German office number while located elsewhere. It also speeds up international calls by reducing dialing complexities. The system integrates smoothly with our CRM, making calls easier to initiate. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12537716/official_response/edit) Hi Alan, Thank you for the 10/10 recommendation! We're delighted that 8x8 Work has streamlined your international calls and CRM integration. We appreciate your feedback on the setup process and will work to improve it. 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