--- title: 8x8 Work Reviews meta\_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 932 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### 8x8 Work Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [(110 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [(60 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [(55 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [(45 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [(36 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [(25 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [(22 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [(19 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [(18 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [(17 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 8x8 Work ##### 1. Ease of Use Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [ See 110 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) See Related User Reviews ![Dawn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn J.") DJ Dawn J. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly with Call Transfer & Merge Capabilities" What do you like about 8x8 Work? I like that 8x8 Work is user-friendly, and I can easily transfer and merge calls. It's extremely helpful when I'm away from my desk, as I can answer c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 2. Easy Communication Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [ See 60 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you like about 8x8 Work? I like being able to stay in contact with my customers in and out of the office while maintaining privacy on my personal device. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 3. Reliability Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [ See 55 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you like about 8x8 Work? I like having all my work contacts in one place with 8x8 Work, which lets me make and receive calls on both my desktop softphone and my personal mobil ##### 4. Customer Support Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [ See 45 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Joseph Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph Z.") JZ Joseph Z. Small-Business (50 or fewer emp.) 5.0/5 "Best Voice Over IP" What do you like about 8x8 Work? I started with 8X8 in March of 2025. I was clueless on how to get started. 8X8 customer service walked me through everything I needed, including integ ##### 5. Features Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [ See 36 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you like about 8x8 Work? I appreciate 8x8 Work for its easy implementation across our organization, making it possible to set up in less than a week even after moving to a new SM Steve M. Mid-Market (51-1000 emp.) 5.0/5 "8x8 Great Product" What do you like about 8x8 Work? It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to insta ### 5 Cons or Disadvantages of 8x8 Work ##### 1. Customer Service Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [ See 25 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you dislike about 8x8 Work? On the mobile application, I am unable to see past history of my SMS messages. I'd like to have historical data available to view on my mobile softpho ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 2. Customer Support Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [ See 22 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. JL Jamie L. Small-Business (50 or fewer emp.) 5.0/5 "Support That Always Finds a Resolution" What do you dislike about 8x8 Work? Its not a big deal but cases have to be logged by the portal, i'd prefer for ease to log via email but again this is the only downside i can think of. ##### 3. Poor Customer Support Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [ See 19 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 4. Limited Features Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [ See 18 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.") JD James D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful Mobility Features, Challenging Setup Process" What do you dislike about 8x8 Work? The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other featur ##### 5. Technical Issues Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [ See 17 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you dislike about 8x8 Work? App can be glitchy on my phone, and I wish it had better caller ID. MO Mubeccel O. Small-Business (50 or fewer emp.) 4.5/5 "Integrated Ecosystem That Helps Optimize Workflows and Reduce Friction" What do you dislike about 8x8 Work? The product shows technical debt and scalability limitations in a rapidly growing environment. I expect these areas to be improved. ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Mid-Market (51-1000 emp.) 4/27/2026 "Good solution for managing multiple business numbers" 4/5 What do you like best about 8x8 Work? What I like best about 8x8 Work is its flexibility and ease of use for managing business calls across different regions. It allows our team to make and receive calls using both UK and US numbers from a single platform, which is extremely helpful for supporting our international operations. The ability to assign numbers to specific users makes call handling more organised and efficient, especially as our company grows. It’s simple to set up and use, even for team members who aren’t very technical. Overall, it provides a reliable, centralised communication system that helps us stay connected with customers and colleagues across multiple locations without needing separate tools or systems. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? The setup can be confusing at first You often need to configure extensions and settings before you can even start calling. For new users, this can slow things down and feel complicated. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work is solving the problem of managing calls and communication across different locations and numbers. Before, it would be harder to handle UK and US calls separately, but now everything is in one system. It also means we don’t need multiple tools, since calling, messaging, and other communication features are all in one place, which saves time and makes day-to-day work more efficient. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12698031/official_response/edit) Dear Customer, Love hearing that one platform is powering your UK and US operations seamlessly — that's exactly the kind of connected flexibility we build for! We hear you on the initial setup complexity and are always working to smooth that onboarding experience. Thanks for being part of the 8x8 community! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chris E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris E.") CE Chris E. Chris Element Small-Business (50 or fewer emp.) 9/12/2023 "Simple, reliable meeting platform" 3.5/5 What do you like best about 8x8 Work? I like how easy it is to join meetings without creating an account. The browser-based experience works well, setup takes only a few seconds, and being able to host meetings with up to 50 participants is convenient. Audio and video quality have been reliable, making it a great option for both personal and work meetings. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Overall I've had a positive experience. One improvement would be to add more customization options for meeting layouts and backgrounds, along with additional collaboration features during meetings Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? It allows me to host my students in an easy to use environment & teach them about music without having to break their head on figuring out how to join the room. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-8601534/official_response/edit) Hi Chris, thank you for taking the time to leave a review about 8x8. It's fantastic to hear how we are helping you to teach your students. 7/6/2026 Validated ReviewerIncentivizedSource: G2 invite AN Verified User in Information Technology and Services IT Technician I Enterprise (\> 1000 emp.) 4/24/2026 "Seamless Communication Across Devices" 5/5 What do you like best about 8x8 Work? I like that 8x8 Work is easy to use and that I can access it on all my devices like my phone, computer, and iPad. This flexibility makes communication a lot easier for me. It's really convenient to be able to pick up calls and make calls from my phone, especially since I'm not always at my computer or with my iPad. It just makes using 8x8 Work the easiest way to communicate. Also, the initial setup was really easy because I could use the Microsoft button to sign in. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Sometimes I miss some notifications or calls. For some reason, when the API is open on the computer, it's not notifying on my phone or iPad. It would be better if I could see the call on the computer, iPad, and phone. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work makes it easier for me to communicate with both internal employees and customers. Its flexibility to be used on multiple devices like my phone, computer, and iPad ensures I'm always connected. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MC Mike C. Mid-Market (51-1000 emp.) 4/28/2026 "Seamless and Intuitive VOIP for Business" 4.5/5 What do you like best about 8x8 Work? I use 8x8 Work as the VOIP service for our business's phone provider. I love that the 8x8 Work app works flawlessly on both desktop and mobile with an easy, intuitive interface. This really helps reduce the minimal time our team spends on IT support as users find it simple and effective to make use of the application. Our switch from EvolveIP to 8x8 Work was driven by finding it to be a superior product, and the setup was easy enough for a small IT team to accomplish the cutover from one provider to 8x8. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? We receive a lot of spam/robo calls, but I don't know if that's a reflection on 8x8 Work or just the industry in general. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work provides us with an official business phone line, making it easy for customers and vendors to contact us. Its intuitive interface reduces IT support time for users. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12705766/official_response/edit) Dear Mike, Hearing that the switch from EvolveIP was smooth and that IT support time has dropped — that's a win we love! Spam calls are an industry-wide challenge, but it's something we take seriously and continually work to combat. Thanks for choosing 8x8 Work and for the great feedback! Validated ReviewerIncentivizedSource: Seller invite ![sandeep p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sandeep p.") SP sandeep p. Desktop Support Technician I Hospital & Health Care Enterprise (\> 1000 emp.) 4/24/2026 "Unified Communication Platform with Intuitive Interface" 4.5/5 What do you like best about 8x8 Work? I really appreciate 8x8 Work for bringing all our communication channels under one roof, which makes handling calls, messages, and voicemails efficient. I find the intuitive and easy-to-use interface particularly beneficial as it requires minimal training, making it super easy to implement in an enterprise environment. The call queue feature is fantastic because it ensures we don't miss any calls, as there's always someone available to assist our users, and the voicemail option when calls go unanswered is really helpful, especially when the team is busy. It supports our tech team in providing help to over 2000 employees efficiently. Our Customer Success Team members also find it straightforward to use, even without much tech knowledge, and they've shared positive feedback. The initial setup was a breeze, as it didn't require much training. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? One thing that can be improved would be licensing, they have three different licenses which provide different levels of access to the users. It would be a great deal if we could integrate it with Azure and manage our licensing from there. While the user interface to 8x8 is really intuitive, the admin console is a different story. They have different licensing tiers that can only be managed by the 8x8 admin console. If we could integrate it with Azure, we could provide licensing using Azure groups and manage access using policies. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work unified all communication channels for us, efficiently handling calls, messages, and voicemail. The call queue ensures we don't miss calls, always connecting a user with someone available. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12682097/official_response/edit) Hi Sandeep, Thank you for the detailed review! We're thrilled 8x8 Work has made managing communication for 2,000+ employees seamless. Your feedback on licensing and Azure integration is noted — we're always working to simplify the admin experience. We appreciate you sharing this with our team! Validated ReviewerIncentivizedSource: Seller invite ![KellyAnn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KellyAnn B.") KB KellyAnn B. Senior Benefit Consultant Small-Business (50 or fewer emp.) 5/21/2026 "Great Option for Companies with Remote or Traveling Employees" 4.5/5 What do you like best about 8x8 Work? We love all the options for usage: desktop phone, cellphone app, and computer app--plus even the web app. Our employees have different needs, and some have multiple needs. We love that there are so many ways to use 8 x 8. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? We would love the ability to block phone numbers for the whole system! We get so many repeat spam and phishing calls from the same numbers. We would love this integration. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? A few years ago our industry implemented a call recording requirement, which necessitated our switch to 8 x 8. We've come to really value the call recordings! Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12854244/official_response/edit) Hi Kelly Ann, Love that the flexibility across desktop, mobile, and web is meeting your whole team's diverse needs! System-wide number blocking for spam and phishing is a popular request; we'll make sure it's on our product team's radar. And great to hear call recording has become such a valued part of your workflow! Current UserValidated ReviewerIncentivizedSource: Seller invite AZ Adam Z. Software Developer Small-Business (50 or fewer emp.) 4/22/2026 "Scalable Solution, but Pricey for SMBs" 3.5/5 What do you like best about 8x8 Work? I find 8x8 Work to be a dependable solution, used across departments for enhancing customer experience and keeping work and personal life separate. The contact center is valuable as it allows customers to call one number, which routes to whoever is on shift and ready to assist. I like that managers can evaluate call recordings, ensuring correct care and accountability. This feature helps us identify top performers for promotions and provide additional training for others. I also appreciate how 8x8 Work has grown with us, as we expanded from a small team, adding more contact centers and managing phone numbers effectively. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? Their pricing is a little bit steep, and a bunch of their features are costly at scale for SMBs. Besides the cost, I see that their AI can be improved to assist with basic issues like placing supply orders. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work is a dependable solution for customer experience and call routing, ensuring calls reach available staff. Managers can review call recordings to ensure quality service, promote effective reps, and provide training, bringing accountability. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12673179/official_response/edit) Dear Adam, Thank you for such a thoughtful review! We're thrilled 8x8 Work has scaled alongside your business and is driving accountability and great customer experiences. We hear you on pricing and AI capabilities — your feedback is valuable and helps shape where we invest next. Validated ReviewerIncentivizedSource: Seller invite ![Eriberto C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eriberto C.") EC Eriberto C. Small-Business (50 or fewer emp.) 4/21/2026 "Intuitive Design with Responsive Support" 5/5 What do you like best about 8x8 Work? I really find 8x8 Work intuitive. I like that a lot of our employees enjoy having the 8x8 Work desktop option, which they can use either on a phone or a desktop desk phone. It's great that they can choose either option. The texting via the app on the desktop is also something I appreciate. I find it easy to contact support if needed, and they're very responsive. The desktop is very simple to use, allowing me to manage contacts, see who I've been calling, and how long I've been on calls. The desk phone option, which some people prefer for its physical feel, is another feature I like. Additionally, the support is very responsive, whether it's managing phone numbers or solving any issues. They are quick to respond when reviewing payments, billing, or calls, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? i think that 8x8 is pretty solid and there are not a lot of features that I would second rate. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work helps our company reach customers through voice and text, allowing mass text messaging to coordinate appointments effectively. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12665069/official_response/edit) Hi Eriberto, Thank you for such a detailed and thoughtful review! Flexibility is everything — giving your team the freedom to work from a desktop app or a physical desk phone is exactly the kind of choice we believe people deserve. Thrilled our support team has been there when you need them. We appreciate you! Validated ReviewerIncentivizedSource: Seller invite ![Diann P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diann P.") DP Diann P. VP Finance and Accounting Mid-Market (51-1000 emp.) 4/20/2026 "Streamlined Communication, Superior Usability" 4.5/5 What do you like best about 8x8 Work? I like that the platform is very easy to use, both on phones and computers, allowing for mobile and flexible use. Being able to quickly grab my phone instead of relying on a computer or landline is handy. As an admin, I can easily change user specifications, which is important. I appreciate the ability to quickly respond to customer inquiries and facilitate interaction between employees internally. Having features like ring groups and answering calls after hours is very helpful. I also like the ability to do instant messaging between employees and track phone calls, as well as the ease of contacting support. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? not all admin features are available on my phone and i have to log into the portal. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work helps us quickly respond to customer inquiries and facilitates seamless internal employee communication. It's easy to use across devices, allowing us to answer calls on phones or computers and manage ring groups efficiently, ensuring smooth operations even after hours. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12655984/official_response/edit) Hi Diann, Thanks for the glowing review! We love hearing that flexibility across devices is making such a difference for your team. Your point about mobile admin access is noted. Great to know 8x8 Work is keeping your customers and team connected! Validated ReviewerIncentivizedSource: Seller invite JJ Jesus J. Help Desk Supervisor Information Technology and Services Mid-Market (51-1000 emp.) 4/23/2026 "Efficient and Easy to Configure, but Needs Enhancements" 4/5 What do you like best about 8x8 Work? I really like how easy 8x8 Work is to use, it makes handling calls and managing our site across different departments straightforward. The configuration options are beneficial too, as they make it easier to manage sites from a distance. One of the reasons we switched to 8x8 Work from Spectrotel was because it's a cloud system that's easier to manage. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I find scheduling to rotate users in a ring group or call queue lacking, and the AI automated answering for calls before they get to the person in a ring group or call queue could be improved. I'd like an option to add blocked numbers in a call queue or ring group. Also, having the ability to duplicate call holiday schedules to avoid re-entering holidays would be beneficial. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work for handling calls, managing call queues, making remote site management easy, and automating voicemail with messages. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12678862/official_response/edit) Hi Jesus, Thank you for the thoughtful feedback! We're glad 8x8 Work has made managing calls and remote sites so much easier. Your suggestions around ring group scheduling, AI answering, blocked numbers, and duplicating holiday schedules are valuable — we'll make sure they reach our product team. 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