--- title: 8x8 Work Reviews meta\_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 932 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### 8x8 Work Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [(110 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [(60 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [(55 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [(45 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [(36 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [(25 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [(22 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [(19 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [(18 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [(17 mentions)](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 8x8 Work ##### 1. Ease of Use Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. [ See 110 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews) See Related User Reviews ![Dawn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn J.") DJ Dawn J. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly with Call Transfer & Merge Capabilities" What do you like about 8x8 Work? I like that 8x8 Work is user-friendly, and I can easily transfer and merge calls. It's extremely helpful when I'm away from my desk, as I can answer c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 2. Easy Communication Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. [ See 60 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you like about 8x8 Work? I like being able to stay in contact with my customers in and out of the office while maintaining privacy on my personal device. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, But Billing Needs Work" What do you like about 8x8 Work? I find 8x8 Work valuable for its ability to meet my telephony needs, specifically for outbound calls in a lead generation campaign. I appreciate the r ##### 3. Reliability Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. [ See 55 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389185&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you like about 8x8 Work? I like having all my work contacts in one place with 8x8 Work, which lets me make and receive calls on both my desktop softphone and my personal mobil ##### 4. Customer Support Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. [ See 45 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390288&qs=pros-and-cons#reviews) See Related User Reviews ![jason l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jason l.") JL jason l. Mid-Market (51-1000 emp.) 2.0/5 "MEHHHHHHH" What do you like about 8x8 Work? The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. ![Joseph Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph Z.") JZ Joseph Z. Small-Business (50 or fewer emp.) 5.0/5 "Best Voice Over IP" What do you like about 8x8 Work? I started with 8X8 in March of 2025. I was clueless on how to get started. 8X8 customer service walked me through everything I needed, including integ ##### 5. Features Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. [ See 36 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1389575&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you like about 8x8 Work? I appreciate 8x8 Work for its easy implementation across our organization, making it possible to set up in less than a week even after moving to a new SM Steve M. Mid-Market (51-1000 emp.) 5.0/5 "8x8 Great Product" What do you like about 8x8 Work? It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to insta ### 5 Cons or Disadvantages of 8x8 Work ##### 1. Customer Service Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. [ See 25 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Clear Calls" What do you dislike about 8x8 Work? On the mobile application, I am unable to see past history of my SMS messages. I'd like to have historical data available to view on my mobile softpho ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 2. Customer Support Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. [ See 22 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. JL Jamie L. Small-Business (50 or fewer emp.) 5.0/5 "Support That Always Finds a Resolution" What do you dislike about 8x8 Work? Its not a big deal but cases have to be logged by the portal, i'd prefer for ease to log via email but again this is the only downside i can think of. ##### 3. Poor Customer Support Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. [ See 19 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388771&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![Aman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman S.") AS Aman S. Mid-Market (51-1000 emp.) 4.5/5 "Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place" What do you dislike about 8x8 Work? The support team is fairly slow to respond, and that has a negative impact on my overall experience. ##### 4. Limited Features Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. [ See 18 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388256&qs=pros-and-cons#reviews) See Related User Reviews ![Derek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek D.") DD Derek D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup, Consistent Communication" What do you dislike about 8x8 Work? The old Admin Center was better - new Admin Center is much more confusing. ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.") JD James D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful Mobility Features, Challenging Setup Process" What do you dislike about 8x8 Work? The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other featur ##### 5. Technical Issues Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. [ See 17 mentions ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388354&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Useful Business Tool and Service" What do you dislike about 8x8 Work? App can be glitchy on my phone, and I wish it had better caller ID. MO Mubeccel O. Small-Business (50 or fewer emp.) 4.5/5 "Integrated Ecosystem That Helps Optimize Workflows and Reduce Friction" What do you dislike about 8x8 Work? The product shows technical debt and scalability limitations in a rapidly growing environment. I expect these areas to be improved. ![Rob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rob P.") RP Rob P. senior level 2 maintenance/tech support engineer Mid-Market (51-1000 emp.) 5/26/2026 "Easy-to-Use, All-in-One Solution Across Desktop and Mobile" 4.5/5 What do you like best about 8x8 Work? ease of use for various forms of device to be connected to it . its a simple solution with good help guides , i primarily use on windows but have found it works just as well on mac , using work for mobile is also a game changer for me as i have to shoot out to site from time to time , saves me having to divert my desktop to my mobile , its all in one place Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? not really had any issues with 8x8 work for desktop or mobile Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? as said earlier having work for mobile saves me diverting a physical device or pc desktop to my mobile , its all in one solution so that works for me Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12872479/official_response/edit) Hi Rob, Love that the mobile app is keeping you connected whether you're at your desk or out on site, that flexibility is exactly what we're built for! Great to hear it works just as smoothly across Windows and Mac too. Thanks for the brilliant review! Current UserValidated ReviewerIncentivizedSource: Seller invite GF Gregg F. IT Manager Mid-Market (51-1000 emp.) 3/24/2026 "Reliable Multi-Office Cloud Phone System, But EOL Updates Disrupt Users" 3.5/5 What do you like best about 8x8 Work? What I like best about 8x8 Work is that it provided a reliable, centralized cloud phone system that worked across many of our offices and gave users flexibility with desk phones, softphones, and mobile access. It allowed us to standardize phone service across locations and made it easy for users to have a direct number without being tied to a physical phone. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? One of the main things I disliked about 8x8 Work was the frequency of end‑of‑life (EOL) client updates and the disruption they caused. Users were regularly blocked from signing in until the desktop app was updated, which generated repeated IT tickets and confusion, especially when users were unsure whether update prompts were legitimate. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work helped solve the problem of providing a single, cloud‑based phone system across multiple offices without relying on on‑prem PBX hardware. It enabled users to have direct phone numbers, voicemail, and call routing regardless of location, which was especially helpful for offices with remote or hybrid staff. This reduced dependency on physical desk phones and allowed quicker provisioning when users moved offices or roles. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12539920/official_response/edit) Hi Gregg, Thank you for your detailed feedback! We're glad 8x8 Work has successfully unified your offices with flexible, cloud-based communication. We sincerely apologise for the disruption caused by app updates and appreciate your feedback — we'll share it with our team to improve the update experience! Current UserValidated ReviewerIncentivizedSource: Seller invite ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.") JD James D. Insurance Broker Small-Business (50 or fewer emp.) 3/14/2022 "Powerful Mobility Features, Challenging Setup Process" 5/5 What do you like best about 8x8 Work? I appreciate the mobility that 8x8 Work provides, as I can have my office line always available on my smartphone and tablet. The call recording feature helps with compliance, and I love the flexibility to add additional lines as needed. Video conferencing is also a standout feature for me since it doesn't require any software—it's web-based—making it easy to connect with clients who don't download video conference software on their devices. Plus, the video quality is excellent. I also like how it integrates with HubSpot to track calls. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other features. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work for call compliance with recording, mobile access to my work number, easy line additions, and a virtual receptionist setup. Its mobility feature keeps my office line accessible, and the web-based video conferencing offers excellent quality without needing downloads. Review collected by and hosted on G2.com. Show More Response from Jeremiah Mercado of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-5423401/official_response/edit) Hi James! Thank you so much for the feedback! Have a great day! 3/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shelly N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelly N.") SN Shelly N. A Mid-Market (51-1000 emp.) 1/27/2022 "8x8 Work VOIP phone" 4/5 What do you like best about 8x8 Work? I'm not aware of any new options. Still meets our needs to access 24hrs/day anywhere we're at. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I wish reporting & analytics were easier to understand. Review collected by and hosted on G2.com. Recommendations to others considering 8x8 Work: Fairly easy to use, can use on desktop computers, cell phones, desk phones, etc. So many options. The chat room feature is helpful (especially during the pandemic). Works great for answering calls off-site with the app on our cell phones. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? No more dropped calls! This was becoming an increasingly more frequent issue with our previous provider. This has helped tremendously with general customer satisfaction and work productivity. Review collected by and hosted on G2.com. Show More Response from Jeremiah Mercado of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-5300731/official_response/edit) Good day Shelly! We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track! 7/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dawn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn J.") DJ Dawn J. Director of Nursing Health, Wellness and Fitness Enterprise (\> 1000 emp.) 1/15/2025 "User-Friendly with Call Transfer & Merge Capabilities" 5/5 What do you like best about 8x8 Work? I like that 8x8 Work is user-friendly, and I can easily transfer and merge calls. It's extremely helpful when I'm away from my desk, as I can answer calls on my cell phone and transfer them if needed. I often have to transfer calls for an associate in another office, and 8x8 Work makes this easy. Merging calls is beneficial too, especially when we have clients speaking different languages, as I can easily bring a translator into the call. The initial setup was extremely easy, taking only about 5 minutes. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? The calls get dropped. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I can answer calls away from my desk on my cell phone, easily transfer calls to associates, and merge translators into calls for multilingual clients. It's user-friendly, but calls sometimes drop, possibly due to Wi-Fi. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-10735734/official_response/edit) Hi Dawn, thank you for your review. We are sorry to hear you have had issues with 8x8. We'd like to help you with so please let us know your issues by emailing reviews@8x8.com. 7/7/2026 Validated ReviewerSource: Organic ![Ashlyn N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashlyn N.") AN Ashlyn N. Small-Business (50 or fewer emp.) 5/11/2026 "Detailed Analytics, But Lacks Reliable Support" 2/5 What do you like best about 8x8 Work? I really like the 8x8 analytics feature in 8x8 Work. It's very detailed and allows me to see everything I need to, whether that's for an individual recruiter or for a specific time period. It's thorough and easy to use. We like that it helps us track how many calls are made and how long our recruiters are on the phone, which kind of allows for healthy internal competition. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? A big one that's pretty frustrating is that a lot of the times our texts kind of get lost in the system, but I’ve heard that's kind of common for a lot of VoIP systems. This might not be something that 8x8 Work can control. One thing that's super frustrating is that 8x8 Work support is pretty lacking. Anytime we have issues, we go in circles with support, and they end up breaking our stuff more than helping, which is really frustrating. Also, the call quality on the 8x8 app on our phones drops quite a bit. And when we tried to pair it with our Bullhorn account, it just doesn't work well. It doesn't sync very well. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I use 8x8 Work to keep in touch with candidates and clients through calls and texts. It also helps track recruiters' phone activity, supported by detailed analytics for monitoring and healthy competition. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12793085/official_response/edit) Hi Ashlyn, We're glad the analytics are driving productivity and a bit of healthy competition across your recruiting team! We're sorry to hear about the support experience, text delivery issues, and Bullhorn sync challenge, that's not the standard we want to deliver. Please reach out directly to reviews@8x8.com and we'll make sure the right team picks this up properly. Validated ReviewerIncentivizedSource: Seller invite ![Peter W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter W.") PW Peter W. Mid-Market (51-1000 emp.) 5/8/2026 "Flexible and Simple, but Configurations Can Be Pricey" 4/5 What do you like best about 8x8 Work? I find 8x8 Work to be pretty flexible and simple to manage. Our users also seem to navigate the Windows and Mobile apps really well. I personally like using the additional options in the 8x8 app for Windows or mobile instead of the Microsoft Teams calling integration. Also, it's not been super complex to add the Microsoft calling features, and I appreciate that 8x8 has been adding to their toolset, working on more options for linking through to other services and using the API. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I'd like to see custom ringtones added as an option, since a few users have asked about this. Sometimes the management dashboard for admins can seem 'flat,' which makes looking for particular options or menus difficult to locate. Adding Microsoft calling features wasn't super complex, but some of the additional API options and two-way sync with write-back used to be lacking. Although 8x8 Work is adding to their toolset, you might need a more robust option if you're looking for additional feature sets. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I find 8x8 Work reasonably priced for our 250-300 office personnel, easy to manage for admins and simple for users to navigate on Windows and Mobile. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12782692/official_response/edit) Hi Peter, Great to hear flexibility and ease of use are landing well for your team! Custom ringtones and a more intuitive admin dashboard are solid suggestions we'll pass along. Thanks for the thoughtful, balanced review, feedback like this really helps us keep improving! Validated ReviewerSource: Organic ![Sanskar T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanskar T.") ST Sanskar T. Business Development Executive Plastics Mid-Market (51-1000 emp.) 5/17/2026 Guest users or non-business users of the software, not included in G2 scores. "8x8 Work: Reliable All-in-One Communications That Boosts Collaboration" 4.5/5 What do you like best about 8x8 Work? What I like best about 8x8 Work is its all-in-one communication platform that combines voice calls, video meetings, messaging, and contact center tools in a single system. It makes team collaboration easier and allows businesses to communicate with clients and colleagues from anywhere. The platform is also reliable and integrates well with other business tools, which helps improve productivity and workflow. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? One drawback is that the interface can sometimes feel complex for new users, especially when navigating multiple features like calls, messaging, and meetings in one platform. Additionally, occasional call quality issues or delays can occur depending on internet connectivity, which may affect communication during important meetings. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work solves the problem of managing multiple communication tools by combining voice calls, video meetings, messaging, and contact center features into one unified platform. This allows teams to communicate and collaborate easily without switching between different applications. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12498147/official_response/edit) Hi Sanskar, Thrilled that the all-in-one platform is simplifying collaboration and keeping your team connected everywhere! We hear you on the onboarding learning curve, we're continuously working to make the experience more intuitive for new users. Thanks for the thoughtful and balanced review! 5/18/2026 Validated ReviewerIncentivizedSource: G2 invite ![Jordan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan P.") JP Jordan P. Small-Business (50 or fewer emp.) 5/4/2026 "Effortless Communication, Slight Connectivity Hiccups" 5/5 What do you like best about 8x8 Work? I love how easy 8x8 Work is to use, and the admin center is great. It helps us connect to clients and between staff nice and easily. We use it with Microsoft Teams, which is great for us as we use the entire M365 suite. Using 8x8 with Microsoft Teams helps us set up our work system easily and facilitates troubleshooting as it is an easy platform. The initial setup was very easy and intuitive, which I really like. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? I do find that sometimes the system will just drop off in terms of the signal, or there might be an issue with one of the ring groups. Eventually, it will resolve itself, but it's quite annoying that it does that in the first place as this will disrupt the day. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? 8x8 Work helps us connect to clients and between staff easily. Using it with Microsoft Teams sets up our work system smoothly and simplifies troubleshooting. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12742454/official_response/edit) Hi Jordan, Fantastic to hear the Microsoft Teams integration is such a natural fit for your M365 workflow! Intermittent signal drops and ring group issues are frustrating — that's not the seamless experience we want for you. Please reach out to support next time it happens so we can investigate rather than letting it self-resolve! Validated ReviewerSource: Organic ![Nayan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nayan L.") NL Nayan L. Senior Software Engineer Information Technology and Services Small-Business (50 or fewer emp.) 4/30/2026 "Super Quick and Easy App with Great Google Calendar Integration" 4/5 What do you like best about 8x8 Work? The most helpful is the Google calendar integration and voicemail support. Its super useful and super quick. The app is extremely easy to navigate and the first user experience is great. Review collected by and hosted on G2.com. What do you dislike about 8x8 Work? The android app isnt that great, I have tried it on multiple devices (flagship and entry level), it just dosent work properly when it comes to calling. The voice crackles even at low volume. Review collected by and hosted on G2.com. What problems is 8x8 Work solving and how is that benefiting you? I dont like to have 3 different apps for calling, meeting and chatting. 8x8 is my go to app for everything that requires even a little bit of connection centric thing. In that way it helps me a lot and it dosent charge that much as well. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Work [Editedit](https://www.g2.com/survey_responses/8x8-work-review-12723100/official_response/edit) Hi Nayan, thing. In that way it helps me a lot and it dosent charge that much as well. 9:36 AM Claude responded: Love hearing the Google Calendar integration and voicemail are making your day smoother! Love hearing the Google Calendar integration and voicemail are making your day smoother! We're sorry about the Android calling experience — crackling audio across multiple devices is definitely something we want to fix. Please raise it with our support team so we can investigate and improve it! 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