![Vik S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vik S.")
VS

Vik S.

Accounts Payable

Mid-Market (51-1000 emp.)

10/16/2025

Guest users or non-business users of the software, not included in G2 scores.

"Efficient cloud based tool to contact clients."

4.5/5

What do you like best about 8x8 Contact Center?

The best thing about 8\*8 contact center is that it is a cloud based platform which enables to use it from anywhere and at anytime. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

The only aspect I dislike about this is its interface, which I feel is in need of an update. Review collected by and hosted on G2.com.

What problems is 8x8 Contact Center solving and how is that benefiting you?

It solves various problems :

1. Helps to contact clients globally through multi-channels like call, text etc.

2. Helps to use it anywhere as it is a cloud-based platform.

3. Provides real-time dashboard to track performance. Review collected by and hosted on G2.com.

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Response from Alison Stewart of 8x8 Contact Center

[Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11821573/official_response/edit)

Dear Vik, Thank you for your insights! We’re delighted that 8x8 Contact Center's cloud-based capabilities allow for flexible, global communication and effective performance tracking. We appreciate your feedback regarding the interface and are committed to enhancing it for a more modern user experience.

Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 244 reviewers think of 8x8 Contact Center

4.1 out of 5 · Verified reviews from real users

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