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UL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

6/4/2025

"Made it so easy"

5/5

What do you like best about 8x8 Contact Center?

I like the 8X8 Contact Center because I was able to speak with a help service representative to walk me through the entire process. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

I do not have any complaints Mohammad helped me every step of the way and took on much of the responsibility when I was having a difficult time. Review collected by and hosted on G2.com.

What problems is 8x8 Contact Center solving and how is that benefiting you?

We were having issues with our Ring Tree and how our incoming calls were being distributed. and he was helpful with providing information for our call logs of incoming and outgoing calls to help us manage time billing and client expectations. This helps us when we review time spent with a client as the log show dates and amount of time spent on the phone. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, Thank you for your feedback! We’re glad you appreciate the multiple support options and quick responses from 8x8 Contact Center. We apologize for the chatbot's limitations and are working to enhance its effectiveness. Your input helps us improve our services to better meet your needs.

PP

Peter P.

IT Generalist

Mid-Market (51-1000 emp.)

1/30/2025

"Best on the market"

5/5

What do you like best about 8x8 Contact Center?

one of the best things about the 8x8 Contact Center is its versatility and scalability. It integrates various communication channels like voice, chat, email, and social media into a single platform, which really helps improve customer experience. Plus, the analytics and reporting features are strong, allowing businesses to track performance in real-time and make data-driven decisions. The ability to adapt to different business needs and provide a seamless experience across different touchpoints is definitely a standout feature. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

While 8x8 Contact Center offers a lot of great features, there are a few areas where users sometimes express frustration. One common criticism is the learning curve—getting fully familiar with the platform can take some time, especially if you're new to cloud-based contact center solutions. Also, some users have mentioned that the interface, while comprehensive, can feel a bit cluttered or overwhelming when trying to access certain features quickly.

Another aspect that’s occasionally pointed out is the occasional difficulty with call quality, particularly in high-volume or complex configurations. Though this varies from user to user, some have experienced issues with connectivity or call clarity.

That said, these issues can often be addressed with proper setup and training, and many users find that the pros outweigh these cons once they get everything dialed in. Review collected by and hosted on G2.com.

What problems is 8x8 Contact Center solving and how is that benefiting you?

Many companies struggle to manage multiple communication channels (phone, chat, email, social media) separately, which can lead to fragmented customer experiences. 8x8 solves this by consolidating all channels into one platform, making it easier for agents to manage conversations seamlessly, no matter the medium. Review collected by and hosted on G2.com.

Response from Alina Maxim of 8x8 Contact Center

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Thank you for taking the time to share your feedback, Peter! We're so glad to hear that you had enjoy using analytics and appreciate our VCC`s scalability.

We appreciate your honesty on the aspects that are scope for improvement as well. We are a customer experience centric company and it is very important for us that our products are easy to use and understand. Such feedback is valuable to us; please rest assured of our commitment to improve your customer experience by making VCC`s various features and interface more user friendly.

Regarding call quality issues, due to the potential complexity of such instances, we would always encourage you to reach out to the 8x8 support team for immediate assistance.

AL

Andrea L.

Hospital Manager

Enterprise (> 1000 emp.)

6/5/2025

"Quick and Helpful"

4.5/5

What do you like best about 8x8 Contact Center?

I can always reach someone very quickly and get the help I need. It makes my life so much easier knowing that if I need to change anything or respond to an unexpected event the contact center is there to help me navigate the program software to ensure it works for me. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Like most call centers it may be difficult at times to understand accents. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Andrea, Thank you for your feedback! We're glad to hear that 8x8 Contact Center provides quick and helpful support, making your operations smoother. We apologize for any difficulties you have had with our support team. Your insights are vital for us to improve our services.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

12/29/2025

"Outstanding One-on-One Support Experience"

4.5/5

What do you like best about 8x8 Contact Center?

one on one help, this helps you communicate the issue better Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

one thing I dislike is that there is no direct phone. number to call, you need to go to the boot first Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, thank you for sharing! We're glad our one-on-one support helped resolve your connection issues quickly. We appreciate your feedback regarding our phone access and are working to make it even easier to reach us.

EW

Eric W.

Senior Technical Product Manager

Enterprise (> 1000 emp.)

9/18/2025

"Responsive, solution focused and balanced Price/Value."

4.5/5

What do you like best about 8x8 Contact Center?

Simple to setup and deploy for customers out of the box. Includes good analytics out of the box. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Lacks QM automation and integrations are not easy with their PS team. Support focus more on why not 8x8 versus working with customers to solve problem then reinforce if customer issue or other partner issue. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Eric, thank you for your honest feedback. We’re glad you find 8x8 Contact Center simple to set up with strong built-in analytics. We also appreciate your insights on integrations, QM automation, and support. Your comments help us improve, and we’re committed to making the customer experience even better.

DD

Darlene D.

Cancer Prevention Associate III

Small-Business (50 or fewer emp.)

8/14/2025

"Usage of the contact center"

4/5

What do you like best about 8x8 Contact Center?

Ease of use, user-friendly, help center is available in the application panel Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Having to do a deep search for certain answers in the help section Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Darlene, Thank you for your feedback! We're pleased to know that you find 8x8 Contact Center easy to use and appreciate the integrated help center. We acknowledge your concerns about the depth needed for finding specific answers and are working to improve the accessibility and clarity of our help resources. Your insights on report customization benefits are invaluable for us to continue enhancing our services.

JD

jeff d.

Director of Technology

Mid-Market (51-1000 emp.)

11/21/2024

"8x8 Contact Center Review"

5/5

What do you like best about 8x8 Contact Center?

It is very user friendly and from an Administrator it is very easy to support Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

I wish the reporting was a little more customizeable than it is. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Hi Jeff, thank you for your positive review. We appreciate your feedback regarding reporting, this will help us improve. Thank you for choosing 8x8!

AB

Verified User in Banking

Mid-Market (51-1000 emp.)

7/15/2025

"8x8 VCC Review"

4/5

What do you like best about 8x8 Contact Center?

Code scripting flexibility to allow multiple branches to route call to the right contact center person, before and after hours. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

We had issues with application freezing when we first started using it but it has improved tremendously since then. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, Thank you for your feedback on 8x8 Contact Center! We’re pleased to hear that you value the code scripting flexibility for efficient call routing. It's great to know the application stability has improved since you first started using it. Your insights about the benefits of if-then statements in routing enhance our understanding of your needs, helping us continue refining our services.

TW

tim w.

General Manager

Small-Business (50 or fewer emp.)

6/4/2025

"Reliable, insightful, capable Contact Centre Solution"

4.5/5

What do you like best about 8x8 Contact Center?

The analytics that assist our business with insights to our client interactions to our Service desk, in addition to the Agent workspace that been a bit hit since launch. Agent Adoption, assuming the online training resources are utilized, for which there are many. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Only the timeline for cold storage retrieval, a very minor shortfall. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Tim, Thank you for your feedback! We're thrilled to hear how 8x8 Contact Center's analytics and Agent Workspace have positively impacted your business. We appreciate your input on cold storage retrieval timelines. Your insights help us refine our offerings for even better customer experiences.

SH

Symone H.

Operations Manager

Small-Business (50 or fewer emp.)

1/23/2025

"Improvement in Customer Experience"

4/5

What do you like best about 8x8 Contact Center?

8x8 has a user friendly platform that allows organizations to take control of their contact centers. This platform has been helpful to my organization for the past 2 years. We easily implemented the platform because we were already using 8x8 work. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

We experienced issues with customer support in the past but it seems as if 8x8 improved their customer service skills. The customer support that I have experienced recently has truly been helpful and the communication is great. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Hi Symone, Thank you for your positive review. We are pleased to hear you find 8x8 easy to use, which has streamlined your processes. We strive to provide an excellent customer experience, and it is great to hear you have found improvement in your customer support experience.