GH
Gina H.
Data Analytics Manager
Small-Business (50 or fewer emp.)
"Essential API for Seamless Data Transfers"
4.5/5
What do you like best about 8x8 Contact Center?

I appreciate that it provides a solid and essential API, which is exactly what I need to transfer data to our data warehouse control. The process of extracting data is straightforward, and I really like that. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

I was disappointed to find that some of the most useful analysis features are only available through extra modules, which can be quite costly. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

HI Gina, Thank you for your feedback! We're thrilled you find our API and data extraction valuable. We appreciate your feedback on cost concerns. Your insights are invaluable for our growth.

Alex R.
AR
Alex R.
Small-Business (50 or fewer emp.)
"Fast Support with User-Friendly Setup"
5/5
What do you like best about 8x8 Contact Center?

I liked that the agent was very understanding and helpful. I also appreciated the fast response. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

nothing Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Hi Alex, Thank you for your positive feedback! We're delighted to hear that you found our setup easy, and our agents helpful and responsive. We're committed to providing exceptional support and are thrilled that 8x8 Contact Center has made a positive impact for you.

Vik S.
VS
Vik S.
Accounts Payable
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Efficient cloud based tool to contact clients."
4.5/5
What do you like best about 8x8 Contact Center?

The best thing about 8*8 contact center is that it is a cloud based platform which enables to use it from anywhere and at anytime. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

The only aspect I dislike about this is its interface, which I feel is in need of an update. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Dear Vik, Thank you for your insights! We’re delighted that 8x8 Contact Center's cloud-based capabilities allow for flexible, global communication and effective performance tracking. We appreciate your feedback regarding the interface and are committed to enhancing it for a more modern user experience.

Katherine C.
KC
Katherine C.
"Knowledgeable Support But Long Wait Times"
4/5
What do you like best about 8x8 Contact Center?

I like the knowledgeable and friendly support agent at 8x8 Contact Center. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

There was a long wait and no wait time estimate. Also, had trouble authenticating because I had not yet been assigned a number even though my company has an active account. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Dear Katherine, we sincerely apologize for the long wait and authentication issues you experienced. We’re glad our team resolved your account status, and we are actively working to improve wait times.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Good System, Needs Smoother Performance"
5/5
What do you like best about 8x8 Contact Center?

What I like best about 8x8 Contact Center is how intuitive the interface is. Everything is easy to navigate, and the system helps me work efficiently without feeling overwhelmed. The knowledge base and helpful features allow me to troubleshoot or learn processes quickly, which really supports productivity. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

One challenge with 8x8 Contact Center is that it can occasionally lag or freeze, especially during peak hours. When this happens, it slows down the workflow and affects customer handling. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Dear Customer, thank you for your feedback! We’re thrilled to hear that 8x8 is helping you work efficiently. We apologise for the lag during peak hours and are continuously optimising our performance to ensure a smoother experience for your team.

CA
C A.
Insurance Agent
Small-Business (50 or fewer emp.)
"Easy to Use and Helpful Support, but Navigation Can Be Overwhelming"
4.5/5
What do you like best about 8x8 Contact Center?

Fairly easy to use & when I speak with CSR I get my issues resloved. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

To manuver you have to know exactly what you want as 8x8 offers a lot of products/services. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Dear Customer, Thank you for your feedback! We're pleased to hear that you find 8x8 Contact Center easy to use and appreciate the effective support from our customer service team. We recognize the challenge of navigating multiple products and are working to simplify this experience. Your insights are valuable in enhancing our services.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Easy to Use, Seamless 3rd-Party Integrations"
5/5
What do you like best about 8x8 Contact Center?

It's easy to use and can be easily integrated with 3rd party softwares and solutions Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

nothing important; what I most disliked was the initial approach of the sales agent Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Dear Customer, Thank you for your feedback! We're glad to hear that 8x8 Contact Center's ease of use and integration capabilities meet your needs. It's great that the migration went smoothly and didn't affect productivity. We appreciate your input on the sales approach and will use it to improve.

GC
Giorgina C.
Service Delivery Manager
Small-Business (50 or fewer emp.)
"Herts Help"
3/5
What do you like best about 8x8 Contact Center?

We've been using 8x8 for our business phone system, and it's been working really well. The call quality is clear, and it's easy to use on our computers.

The built-in analytics are a big plus, helping us track performance and improve how we handle calls. Support has also been helpful whenever we've had questions.

Overall, a solid and reliable service that we’d recommend to other businesses. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

We've found 8x8 to be a solid solution for our business phone needs. Call quality is reliable, and the system is generally easy to use. The built-in analytics provide valuable insights into call performance, which is a big plus.

However, there are a few areas that could be improved. The analytics formulas can be a bit tricky to understand at first, and it would be helpful to have an easier way to track agent activity on a daily basis. Some of the charts could also be clearer and more intuitive to read.

Additionally, the screen pop-up feature doesn’t always work as expected, which can slow things down for our team.

Overall, 8x8 is a good platform, but with a few tweaks to usability and reporting, it could be even better. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Dear Giorgina, Thank you for your feedback! We're thrilled that you find 8x8 Contact Center reliable and valuable for call quality and analytics. We appreciate your suggestions on improving analytics clarity and screen pop-up functionality. Your insights are crucial for us to enhance usability and reporting features.

Dinesh K.
DK
Dinesh K.
Accounts Paybale (backend)
Mid-Market (51-1000 emp.)
"Great Multi-Channel Client Interaction"
4.5/5
What do you like best about 8x8 Contact Center?

It helps to interact with clients over multiple channel in a single place. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

The software's interface appears somewhat outdated. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Dear Dinesh, Thank you for your feedback! We're glad that 8x8 Contact Center enhances your client interactions and provides valuable real-time performance reports. We appreciate your insights on the software's interface and are continuously working on updates to ensure a more modern and user-friendly experience. Your input is valuable for our ongoing improvements.

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Kind Support, Needs Better AI Efficiency"
3.5/5
What do you like best about 8x8 Contact Center?

I like that the reps I work with are very kind and knowledgeable. The initial setup of 8x8 Contact Center was easy. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

I find the AI chatbot not helpful, and it slows down the resolution of my problems. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center
Edit edit

Dear Customer, thank you so much for the honest feedback! We’re glad our team and the easy setup made a great impression. However, it’s clear our AI chatbot missed the mark; rest assured, we are working to improve the experience.