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Verified User

Mid-Market (51-1000 emp.)

5/22/2026

"Dashboard is Useful, But Overall Frustrations Prevail"

1/5

What do you like best about 8x8 Contact Center?

The dashboard is very useful as it allows the customer service manager to quickly keep an eye on call volume and call trends. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

I really dislike 8x8 in general. There's nothing positive to say about it beyond 'well, it at least works for now.' Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, We're glad the dashboard is providing your customer service manager with the visibility they need. We're sorry to hear the overall experience hasn't been more positive. That's not where we want you to be. We'd genuinely welcome the chance to connect and understand what's falling short so we can make it right. You can email us at reviews@8x8.com

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/23/2026

"Helpful, Responsive Support Team"

5/5

What do you like best about 8x8 Contact Center?

Support team is helpful and responsive.. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Unclear scheduling and missed callbacks. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, So glad our support team is hitting the mark for you! Missed callbacks and unclear scheduling are frustrating — that's not the standard we hold ourselves to, and we'll work to improve that. Excited to keep supporting you as your call volumes grow!

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

4/21/2026

"Great Reporting and Supervisor Dashboard, but Permissions Feel Limited and Cluttered"

3.5/5

What do you like best about 8x8 Contact Center?

I like the reporting features as well as the supervisor dashboard. I think that's the highlight of 8x8. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Too detailed and cluttered. Some limitations with the permissions and accesses. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, Thanks for the honest feedback! We're glad the reporting features and supervisor dashboard are standing out — giving supervisors real visibility is core to what we do. We hear you on the clutter and permissions, and we're always working to improve. Appreciate you sharing!

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/6/2026

"Quick Agent Support and a Smooth Experience So Far"

5/5

What do you like best about 8x8 Contact Center?

I really enjoyed how quickly an agent was available to assist me. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Honestly I found no downside just yet as I am pleased with the flow thus far Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, That's wonderful to hear — fast, effective support is exactly what we strive for! We're glad the experience has been smooth from start to finish and that your extension and call forwarding issues got resolved quickly. Thanks for sharing!

AI

Verified User in Insurance

Mid-Market (51-1000 emp.)

4/20/2026

"Easy to Use and Effective, but Inflexible Licensing and poorly thought out changes"

3/5

What do you like best about 8x8 Contact Center?

The product is easy to use and gets the job done Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Lack of flexibility in key areas. All costs to develop extra features. inflexible licencing. Introduction of new features with lack of thought to security ot auditing Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, Thanks for the honest feedback! We're glad the product delivers on ease of use. Your points on flexibility, licensing, and security considerations with new features are taken seriously — this is exactly the kind of input that shapes our roadmap.

MW

Mary Kate W.

Small-Business (50 or fewer emp.)

3/27/2026

"Responsive Support, Quick Issue Resolution"

4/5

What do you like best about 8x8 Contact Center?

I really appreciated the patience of the representative and the concise way he explained things. Also, I was impressed by how I was connected almost immediately when I called the 8x8 Contact Center. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Nothing Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Hi Mary, Thank you for the wonderful feedback! We're delighted our representative's patience and clear communication made a great impression, and that you were connected quickly. We're glad your multi-factor authentication issue was resolved smoothly. We appreciate your support!

TL

Tanya L.

Quality and Training

Mid-Market (51-1000 emp.)

1/22/2026

"Great queue visibility, but terrible translation, clunky email, and frequent call drops"

1.5/5

What do you like best about 8x8 Contact Center?

I like being able to see all of my queues and the number of calls holding in one screen. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

The translation is terrible and inaccurate. The email function is completely not user friendly and difficult to navigate and search. Calls drop often. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Hi Tanya, thank you for your honest review and we are sorry you are having a negative experience. If you want to discuss this further please contact us on reviews@8x8.com.

RW

Robert W.

Owner/ Broker

Small-Business (50 or fewer emp.)

8/22/2025

"Very Helpful and Easy to Use"

5/5

What do you like best about 8x8 Contact Center?

The most helpful aspect has been the ease of use across our small insurance team. Whether on PC or Mac, the platform works seamlessly, and the ease of implementation made the transition simple from the start. It has all the features we need without being overwhelming, which allows our five person team to stay connected and serve clients effectively. For us, the biggest upsides are reliability and customer support. We’ve used 8x8 for over a year and haven’t had a single issue that required troubleshooting. The system is flexible, integrates smoothly with our workflow, and supports remote use without any issues. The frequency of use depends on the day for our office... but it hasn't failed us yet. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Honestly, we haven’t found much that is unhelpful. The system has been intuitive, and any updates or adjustments haven't effected us. For a small company like ours, the setup and ease of integration were easy. Review collected by and hosted on G2.com.

What problems is 8x8 Contact Center solving and how is that benefiting you?

8x8 has solved our need for a simple, reliable way to manage client communication as a small insurance company. We have five employees, and we needed a platform that offered the right number of features without being overly complex... as we do have two of our employees over the age of 70... and change can be hard for them. The ease of use and ease of integration have allowed us to handle calls, messages, and customer inquiries efficiently across both PC and Mac's. It keeps our team connected while working remotely, and it gives us confidence that no client communication slips through the cracks. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Robert, Thank you for your wonderful feedback! We're thrilled to hear that 8x8 Contact Center has streamlined communication for your small insurance team and supports seamless integration across different devices. It's great to know that our reliable service and customer support are meeting your needs effectively. We appreciate your trust in 8x8 as a key tool in maintaining efficient client communication.

AM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

4/21/2026

"Powerful Integrations, Fast Performance, and Helpful Support"

5/5

What do you like best about 8x8 Contact Center?

Integration possibilities, great performance, helpful support, and has AI features Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

Certain reporting capabilities or options aren't available Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Dear Customer, Thank you for the great feedback! Seamless integrations, strong performance, and AI that actually helps — that's the 8x8 experience we're proud to deliver. Your feedback on reporting is noted and appreciated. Glad we're bringing more transparency and clarity to your team's KPIs!

JR

Jonny R.

2/3/2026

"Transparent Communication, Quick Issue Resolution"

5/5

What do you like best about 8x8 Contact Center?

I like the transparency in communication with 8x8 Contact Center. It feels like they are committed to solving issues, and I'm happy that my issue was finally resolved. I also found the initial setup to be very easy, which was great. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

The issue could have been resolved quicker. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Contact Center

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Hi Jonny, thank you for your review! We’re thrilled that our easy setup and transparent communication helped resolve your support issues. We sincerely apologize that the resolution took longer than expected; we are continuously working to streamline our support process to ensure faster results for our customers.